126 to 150 of 439 Service Management Jobs in England

Well, the answer is simple. Our purpose is ‘Sharing the Joy of Italian Dining’ and we do this through our menu (our product), our service (our people) and our environment (our places). Serving a delicious range of food and drink, inspired by our time spent travelling the length … IT Services and Product Manager you will be responsible for ensuring a working BAU environment for all systems from an IT perspective, through Supplier Service reviews, managing releases of SaaS/PaaS/IaaS product upgrades and relevant firmware and hardware upgrades. By adhering to product and supplier roadmaps … line with outcomes Prepare for upcoming releases and product roadmaps for systems and supplied services, and implementing with internal stakeholders Organise and perform regular service reviews with suppliers to ensure smooth BAU support Work with IT 3rd Line Support Analyst to provide 3rd line support to internal teams and more »

growth and strategic direction for SaaS Services. The SaaS Capability Lead will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation and management of SaaS based technologies and services. The SaaS Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

We have an exciting Service Transition Manager FTC initially until July 2026 which is hybrid based in Birmingham. This role will oversee the transition and release of critical modules within a new system into operational support. Candidates applying for this role should have demonstratable experience with the following:- Likely … to be either professionally qualified/relevant degree and have significant experience in transition management or have substantial on the job experience in this area. Strong people and Service Management skills where needed. Proven analytical and problem-solving skills used to identify and implement in the service area. Have led and shaped transition into operational service with a focus on handing over to operational support teams and Service owners ensuring the service can be effectively supported once systems have entered business as usual operation. A strong understanding of ITIL Design and Transition processes more »

a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures … or improvements where required Assist GOC members assigned to IT related projects (medium/high profile) under the supervision of the Global Operations Centre Management Build and maintain relationships with key support teams and assignment groups within CHAMP Grow personal understanding of CHAMP’s portfolio of Products, GOC policies more »

developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for the group. As IT Support Technician, youll be responsible for supporting and maintaining the company's IT network, servers, client devices and security … within work hours to develop their IT skills to upskill themselves along side the growing use of technology in the organisation. Job Duties Jira Service Management: Investigating/Diagnosing/Resolving new & existing requests raised. Logging and management of problems/incidents. Upkeep and creation of assets. … computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any more »

The Role The key areas that the role will be responsible for delivering and owning are below: Data Manipulation Forecast Validation Analysis Forecasting Process Service Level Accuracy Management The role will also have exposure to additional activities which are important to the running of the team. Self Service … and external key stakeholders to be informed with accurate. Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality. Will champion operational and customer requirements creating an environment of challenge … support, knowledge transfer and continuous improvement. Will build strong and productive working relations across the company with but not limited to Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place. Will work closely with the Hypercare Team, Service more »

DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their technical … expertise and leadership skills, the Service Desk Team Leader contributes to the overall success of the organization by delivering exceptional customer service and enhancing the customer experience About the Role: Provide leadership and guidance to the service desk team, ensuring that team members are motivated, engaged, and … team performance and provide feedback for improvement. Oversee the resolution of customer issues and inquiries in a timely and efficient manner, ensuring adherence to service level agreements (SLAs) and quality standards. Act as an escalation point for complex/high-priority issues, providing guidance to team members to facilitate more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT more »

NMS Recruit are seeking an experienced enthusiastic Service Relationship Manager to join a thriving telecoms business. Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for … building and nurturing relationships to keep partners on the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team. The role is not just partner facing, you will also take the lead driving service improvement … with suppliers and contractors to improve delivery lead times and keep us delivering service faster than competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications industry, with a strong advantage for those from a network provider background. more »

role Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. … Your responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You'll Be Doing: '€¢Work closely with cross-functional teams to identify current and future network Configuration Management requirements.'€¢Analyse network locations, hardware, and leased line data sets to identify … accuracy issues.'€¢Develop Configuration Management processes and standards.'€¢Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues.'€¢Monitor and report on Configuration Management performance metrics.'€¢Maintain up-to-date knowledge of industry best practices and emerging trends more »

BBS Recruitment is currently recruiting for an experienced IT Service Management Lead in a temporary position for our client in Havering. Responsible for the provision of an excellent user centred service that supports users to get full value from the digital tools and equipment available to them … helping users find the simplest, safest way of achieving their goals. Responsibility for problem management including the diagnosis and resolution of service problems, ensuring that account is taken of agreed levels of service. Work with all stakeholders to develop and enhance relationships and assess feedback to highlight issues more »

Title: Wintel Engineer (SC Cleared) Location: Corsham Rate: £500 - £650 (via umbrella) Length: 9 months Status: Outside IR35 The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the solution and development environment. The target environments are heavily virtualised. This … Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. and review of low levels of design artefacts. wider system testing activities. with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … complex requirements, specifically measuring performance, cost, and time. as part of a large technical team. with PowerShell. MCSE Qualification or similar firm grasp of service management tooling and ITIL. communication skills, both written and verbal. critical thinking and analytical skills to solve problems and propose new ideas. service more »

Role Title: Service Design and Transition Manager Duration: 6- 12 months Location: Remote Rate: £567 per day- Umbrella only SC CLEARED ACTIVE REQUIRED Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the … of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs will ensure that projects transition to live service in a safe and more »

Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. Your … responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You’ll Be Doing: Work closely with cross-functional teams to identify current and future network Configuration Management requirements. Analyse network locations, hardware, and leased line data sets to identify accuracy … issues. Develop Configuration Management processes and standards. Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues. Monitor and report on Configuration Management performance metrics. Maintain up-to-date knowledge of industry best practices and emerging trends in more »

Email organisations including but not limited to MS Exchange technologies, preferably in a secure environment. + Current SC Clearance Wintel Engineer The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the NSoIT(D) solution and development environment. The target … WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new more »

complex Email organisations including but not limited to MS Exchange technologies, preferably in a secure environment. Current SC Clearance Wintel Engineer The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the NSoIT(D) solution and development environment. The target … WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new more »

public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices … exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. more »

for an IT Asset Manager to take on a range of activities within the Newcastle office. You will be responsible for co-ordinating digital service activities and be involves in asset, licence, contract and supplier management. This company values diversity and aim to remove barriers to create an inclusive … for innovative & proactive team players who are not afraid to get stuck in. Day to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configuration management database for Newcastle based assets. Coordination of local joiners … leavers, movers where a DS service or asset is involved Contract Management for a subset of Digital Services contracts - supplier review meetings, performance management and contract renewals Performing local digital activities requiring low level technical competence Software Licencing management, evaluations, and renewal Desktop Management Procurement more »

Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed service SLAs. Note : Due to the work with MoD, you will need to hold or be able to attain SC clearance. In the role, you … required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group … services and Operating Systems (Microsoft Windows 10) Essential You have notable experience in the following: Providing L1 technical support covering:Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge more »

The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT … processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. You will aim to provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key Responsibilities include: Technical Support - Provide first-line … person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on urgency and impact. Ensure timely resolution of more »

We are looking for an experienced Security Service Architect, with 5+ years of relevant experience and experience working in an IT consultancy environment. The role will suit an ambitious individual with experience working with government departments, agencies and public bodies, we will consider candidates from other sectors. This role … will require travel to client site approx 1-2 days a week. Responsibilities and Experience: To provide service architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of IT Service Management services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information Security principles, network management. Experience within directory services such as Active Directory, and Azure AD. Experience operating cloud environments AWS/Azure Qualifications: Cyber/ more »

Core WINTEL Engineer Competitive rate 12 Month Contract *ACTIVE* Security Clearance would be advantageous The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the NSoIT(D) solution and development environment. The target environments are heavily virtualised. This work will … WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new more »

SaaS Product Manager needed by leading provider of Customer Service Management Software. Our client is a Series A scale-up currently searching for a Product Manager software is used across a range of business sectors to help improve customer service and all-round service management … that users love. Roll out product trials and product launches. The Product Manager must have: A track record delivering great SaaS products. Excellent stakeholder management skills. Experience in new product development and the innovation cycle. Experience in an allied field such as HR Tech, Workflow, Workforce Management, Contact more »

Role: Service Desk Manager Location: Central London Salary: Up to £43,000 We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of … the service desk team. Role Overview This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk. Daily Responsibilities: Contribute to the clients' vision and solutions, to add greater depth value … to the business. Working as part of a team delivering the best service to our clients Maintain IT team documentation in line with changes. Building strong client relationships with your customer service skills and professionalism Ad-hoc tasks assisting Senior level engineers in business Infrastructure projects Team Management more »

This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate … this role will be focused on the North West based out of Preston, this organisation it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure … IT services align with business objectives and user requirements with a willingness to go the extra mile for staff. Manage IT service delivery metrics and report on performance. Identify opportunities for service improvement and implement changes with assistance from the Head of IT Service. Act as an escalation more »