Service Desk Analyst Contracts in Birmingham

Service Desk Analyst
West Midlands > Birmingham

The median Service Desk Analyst daily rate in Birmingham is £220, according to job vacancies posted in the 6 months leading up to 5 July 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
5 Jul 2025		 Same period 2024 Same period 2023
Rank 46 50 57
Rank change year-on-year +4 +7 +23
Contract jobs requiring a Service Desk Analyst 8 15 19
As % of all contract jobs advertised in Birmingham 1.49% 1.94% 2.09%
As % of the Job Titles category 1.70% 2.06% 2.17%
Number of daily rates quoted 8 10 9
10th Percentile £165 £149 £132
25th Percentile £184 £174 £213
Median daily rate (50th Percentile) £220 £190 £225
Median % change year-on-year +15.79% -15.56% +66.67%
75th Percentile £259 £200 £238
90th Percentile £288 - £241
West Midlands median daily rate £220 £190 £180
% change year-on-year +15.79% +5.56% +19.60%
Number of hourly rates quoted 0 2 6
10th Percentile - £14.10 -
25th Percentile - £14.41 -
Median hourly rate - £15.30 £12.50
Median % change year-on-year - +22.36% -15.25%
75th Percentile - £15.82 £14.93
90th Percentile - £15.93 £16.23
West Midlands median hourly rate - £16.50 £12.50
% change year-on-year - +32.00% -16.67%

All Contract IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Birmingham with a recognized job title 471 729 876
% of contract IT jobs with a recognized job title 87.87% 94.19% 96.58%
Number of daily rates quoted 314 511 595
10th Percentile £163 £235 £263
25th Percentile £331 £335 £375
Median daily rate (50th Percentile) £472 £475 £500
Median % change year-on-year -0.74% -5.00% +5.26%
75th Percentile £548 £575 £600
90th Percentile £647 £675 £700
West Midlands median daily rate £469 £500 £500
% change year-on-year -6.20% - +4.17%
Number of hourly rates quoted 45 35 34
10th Percentile - £13.50 £12.50
25th Percentile £12.62 £15.75 £14.03
Median hourly rate £14.00 £24.00 £17.75
Median % change year-on-year -41.67% +35.21% +4.41%
75th Percentile £23.75 £47.13 £25.66
90th Percentile £28.78 £55.75 £61.63
West Midlands median hourly rate £24.34 £19.00 £20.84
% change year-on-year +28.11% -8.82% +19.07%

Service Desk Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Contractor Daily Rate Trend in Birmingham

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in Birmingham.

Daily rate trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Contractor Hourly Rate Trend in Birmingham

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in Birmingham.

Hourly rate trend for Service Desk Analyst in Birmingham

Service Desk Analyst Skill Set
Top 27 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 5 July 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 7 (87.50%) Microsoft
2 6 (75.00%) Active Directory
2 6 (75.00%) Social Skills
2 6 (75.00%) Customer Service
3 4 (50.00%) Problem-Solving
3 4 (50.00%) ITIL
3 4 (50.00%) Windows
4 3 (37.50%) Video Conferencing
4 3 (37.50%) DV Cleared
4 3 (37.50%) Security Cleared
4 3 (37.50%) ITSM
4 3 (37.50%) Microsoft 365
4 3 (37.50%) Windows 10
5 2 (25.00%) Public Sector
5 2 (25.00%) ServiceNow
5 2 (25.00%) ITIL Foundation Certificate
5 2 (25.00%) Analytical Skills
5 2 (25.00%) Microsoft Office
5 2 (25.00%) VoIP
5 2 (25.00%) Cisco
6 1 (12.50%) SharePoint
6 1 (12.50%) Service Management
6 1 (12.50%) Microsoft Intune
6 1 (12.50%) Legal
6 1 (12.50%) Azure
6 1 (12.50%) OneDrive
6 1 (12.50%) Entra ID

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) SharePoint
Applications
1 2 (25.00%) Microsoft Office
Cloud Services
1 3 (37.50%) Microsoft 365
2 1 (12.50%) Azure
2 1 (12.50%) Entra ID
2 1 (12.50%) OneDrive
Communications & Networking
1 2 (25.00%) VoIP
General
1 6 (75.00%) Social Skills
2 2 (25.00%) Analytical Skills
2 2 (25.00%) Public Sector
3 1 (12.50%) Legal
Miscellaneous
1 3 (37.50%) Video Conferencing
Operating Systems
1 4 (50.00%) Windows
2 3 (37.50%) Windows 10
Processes & Methodologies
1 6 (75.00%) Customer Service
2 4 (50.00%) ITIL
2 4 (50.00%) Problem-Solving
3 3 (37.50%) ITSM
4 1 (12.50%) Service Management
Qualifications
1 3 (37.50%) DV Cleared
1 3 (37.50%) Security Cleared
2 2 (25.00%) ITIL Foundation Certificate
System Software
1 6 (75.00%) Active Directory
Systems Management
1 1 (12.50%) Microsoft Intune
Vendors
1 7 (87.50%) Microsoft
2 2 (25.00%) Cisco
2 2 (25.00%) ServiceNow
25 Service Desk Analyst jobs in the West Midlands