Service Desk Analyst Contract Job Trends in Birmingham

Service Desk Analyst
West Midlands > Birmingham

The median Service Desk Analyst daily rate in Birmingham is £250, according to job vacancies posted in the 6 months leading up to 21 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
21 Sep 2025		 Same period 2024 Same period 2023
Rank 57 49 58
Rank change year-on-year -8 +9 +15
Contract jobs requiring a Service Desk Analyst 7 16 17
As % of all contract jobs advertised in Birmingham 1.16% 2.24% 2.03%
As % of the Job Titles category 1.30% 2.33% 2.11%
Number of daily rates quoted 6 12 9
10th Percentile £208 £172 £128
25th Percentile - £189 £213
Median daily rate (50th Percentile) £250 £190 £225
Median % change year-on-year +31.58% -15.56% +66.67%
75th Percentile £278 £191 £238
90th Percentile £288 £200 £241
West Midlands median daily rate £250 £190 £180
% change year-on-year +31.58% +5.56% +19.21%
Number of hourly rates quoted 1 1 3
10th Percentile - - -
25th Percentile £22.53 - -
Median hourly rate £23.05 £16.00 £12.50
Median % change year-on-year +44.06% +28.00% -13.79%
75th Percentile £23.58 - £13.45
90th Percentile - - £14.02
West Midlands median hourly rate £23.05 £16.50 £12.50
% change year-on-year +39.70% +32.00% -15.25%

All Contract IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Birmingham with a recognized job title 537 688 804
% of contract IT jobs with a recognized job title 89.35% 96.22% 96.06%
Number of daily rates quoted 355 451 538
10th Percentile £177 £200 £260
25th Percentile £328 £363 £375
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% -
75th Percentile £550 £627 £600
90th Percentile £645 £738 £700
West Midlands median daily rate £492 £500 £488
% change year-on-year -1.60% +2.56% -1.52%
Number of hourly rates quoted 45 15 26
10th Percentile - £15.53 £13.10
25th Percentile £12.62 £20.88 £15.22
Median hourly rate £14.00 £43.00 £19.00
Median % change year-on-year -67.44% +126.32% +5.56%
75th Percentile £26.51 £53.75 £64.06
90th Percentile £33.72 £56.45 £67.50
West Midlands median hourly rate £25.15 £21.59 £22.10
% change year-on-year +16.49% -2.31% +22.78%

Service Desk Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Daily Rate Trend in Birmingham

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in Birmingham.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in Birmingham

Service Desk Analyst
Hourly Rate Trend in Birmingham

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in Birmingham.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in Birmingham

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 21 September 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 6 (85.71%) Customer Service
2 5 (71.43%) Microsoft
2 5 (71.43%) ITIL
3 4 (57.14%) Active Directory
3 4 (57.14%) ITSM
3 4 (57.14%) Video Conferencing
3 4 (57.14%) Security Cleared
4 3 (42.86%) VoIP
4 3 (42.86%) Cisco
4 3 (42.86%) Problem-Solving
4 3 (42.86%) Public Sector
4 3 (42.86%) Social Skills
4 3 (42.86%) ITIL Foundation Certificate
4 3 (42.86%) Microsoft Office
4 3 (42.86%) DV Cleared
5 2 (28.57%) Windows
5 2 (28.57%) Service Management
6 1 (14.29%) Configuration Management
6 1 (14.29%) SharePoint
6 1 (14.29%) Spreadsheet
6 1 (14.29%) Azure
6 1 (14.29%) Microsoft 365
6 1 (14.29%) Microsoft Intune
6 1 (14.29%) SC Cleared
6 1 (14.29%) Management Information System
6 1 (14.29%) Legal
6 1 (14.29%) Analytical Skills
6 1 (14.29%) OneDrive
6 1 (14.29%) Entra ID
6 1 (14.29%) Windows 10

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) SharePoint
Applications
1 3 (42.86%) Microsoft Office
2 1 (14.29%) Spreadsheet
Cloud Services
1 1 (14.29%) Azure
1 1 (14.29%) Entra ID
1 1 (14.29%) Microsoft 365
1 1 (14.29%) OneDrive
Communications & Networking
1 3 (42.86%) VoIP
General
1 3 (42.86%) Public Sector
1 3 (42.86%) Social Skills
2 1 (14.29%) Analytical Skills
2 1 (14.29%) Legal
Miscellaneous
1 4 (57.14%) Video Conferencing
2 1 (14.29%) Management Information System
Operating Systems
1 2 (28.57%) Windows
2 1 (14.29%) Windows 10
Processes & Methodologies
1 6 (85.71%) Customer Service
2 5 (71.43%) ITIL
3 4 (57.14%) ITSM
4 3 (42.86%) Problem-Solving
5 2 (28.57%) Service Management
6 1 (14.29%) Configuration Management
Qualifications
1 4 (57.14%) Security Cleared
2 3 (42.86%) DV Cleared
2 3 (42.86%) ITIL Foundation Certificate
3 1 (14.29%) SC Cleared
System Software
1 4 (57.14%) Active Directory
Systems Management
1 1 (14.29%) Microsoft Intune
Vendors
1 5 (71.43%) Microsoft
2 3 (42.86%) Cisco
3 Service Desk Analyst jobs in the West Midlands