Period
to 19 July 2018

The following table provides summary statistics for contract job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
West Midlands > Birmingham
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 62 59 47
Rank change year-on-year -3 -12 +6
Contract jobs citing Service Management 42 31 56
As % of all contract IT jobs advertised in Birmingham 2.74% 2.39% 3.67%
As % of the Processes & Methodologies category 3.33% 2.88% 4.43%
Number of daily rates quoted 25 21 38
Birmingham median daily rate £450 £450 £413
Median daily rate % change year-on-year - +9.09% +26.92%
10th Percentile £121 £313 £200
90th Percentile £515 £550 £501
West Midlands median daily rate £448 £425 £400
% change year-on-year +5.29% +6.25% +27.49%
Number of hourly rates quoted 3 0 3
Birmingham median hourly rate £77.50 - £25.00
West Midlands median hourly rate £16.67 £16.75 £17.75
% change year-on-year -0.49% -5.63% -19.32%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Contract vacancies with a requirement for process or methodology skills 1,260 1,077 1,263
As % of all contract IT jobs advertised in Birmingham 82.08% 83.04% 82.82%
Number of daily rates quoted 851 724 843
Birmingham median daily rate £413 £400 £375
Median daily rate % change year-on-year +3.13% +6.67% -
10th Percentile £255 £263 £225
90th Percentile £575 £532 £535
West Midlands median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 49 19 29
Birmingham median hourly rate £15.00 £14.22 £14.50
Median hourly rate % change year-on-year +5.52% -1.97% -35.56%
10th Percentile £10.08 £11.00 £10.73
90th Percentile £42.50 £41.30 £39.70
West Midlands median hourly rate £15.50 £20.00 £17.00
% change year-on-year -22.50% +17.65% -24.44%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Birmingham.

Contractor daily rate trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Histogram in Birmingham

The daily rate distribution of IT jobs citing Service Management in Birmingham over the 6 months to 19 July 2018.

Contractor daily rate histogram for Service Management in Birmingham

Service Management
Contractor Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Birmingham.

Contractor hourly rate trend for Service Management in Birmingham

Service Management
Contractor Hourly Rate Histogram in Birmingham

The hourly rate distribution of IT jobs citing Service Management in Birmingham over the 6 months to 19 July 2018.

Contractor hourly rate histogram for Service Management in Birmingham

For the 6 months to 19 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Birmingham region with a requirement for Service Management.

1 32 (76.19%) ITIL
2 17 (40.48%) ITSM
3 11 (26.19%) ServiceNow
4 9 (21.43%) Agile Software Development
5 8 (19.05%) Stakeholder Management
6 7 (16.67%) Retail
6 7 (16.67%) Incident Management
6 7 (16.67%) Service Delivery
6 7 (16.67%) Change Management
7 6 (14.29%) Configuration Management
8 5 (11.90%) Windows
8 5 (11.90%) User Stories
8 5 (11.90%) Continuous Improvement
8 5 (11.90%) SDLC
9 4 (9.52%) SLA
9 4 (9.52%) ITIL Certification
9 4 (9.52%) Migration
9 4 (9.52%) Management Information System
9 4 (9.52%) Knowledge Management
9 4 (9.52%) JIRA
9 4 (9.52%) CMDB
9 4 (9.52%) Problem Management
9 4 (9.52%) Release Management
10 3 (7.14%) Business Analysis
10 3 (7.14%) QA
10 3 (7.14%) Security Cleared
10 3 (7.14%) Scrum
10 3 (7.14%) Firewall
10 3 (7.14%) ISEB
10 3 (7.14%) Microsoft

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.38%) MS Exchange
1 1 (2.38%) SharePoint
Applications
1 2 (4.76%) Microsoft Excel
1 2 (4.76%) Microsoft PowerPoint
2 1 (2.38%) Microsoft Office
Business Applications
1 1 (2.38%) Remedy ITSM
Cloud Services
1 2 (4.76%) IaaS
1 2 (4.76%) Microsoft Azure
1 2 (4.76%) Office 365
1 2 (4.76%) PaaS
1 2 (4.76%) SaaS
2 1 (2.38%) Dynamics 365
Communications & Networking
1 3 (7.14%) Firewall
2 2 (4.76%) Intranet
2 2 (4.76%) LAN
2 2 (4.76%) VoIP
3 1 (2.38%) Junos
3 1 (2.38%) NAS
3 1 (2.38%) SAN
3 1 (2.38%) Unified Communications
3 1 (2.38%) WAN
3 1 (2.38%) Wireless
Database & Business Intelligence
1 2 (4.76%) Relational Database
Development Applications
1 4 (9.52%) JIRA
General
1 7 (16.67%) Retail
2 2 (4.76%) Finance
2 2 (4.76%) Marketing
3 1 (2.38%) Billing
Job Titles
1 13 (30.95%) Analyst
2 6 (14.29%) Business Analyst
2 6 (14.29%) Service Manager
3 5 (11.90%) Digital Analyst
3 5 (11.90%) ITIL Business Analyst
4 4 (9.52%) Architect
4 4 (9.52%) Delivery Manager
4 4 (9.52%) Digital Business Analyst
4 4 (9.52%) Process Analyst
4 4 (9.52%) Project Manager
4 4 (9.52%) Service Analyst
5 3 (7.14%) Configuration Manager
5 3 (7.14%) Desktop Support
5 3 (7.14%) Head of IT
5 3 (7.14%) Head of IT Operations
5 3 (7.14%) ITIL Manager
5 3 (7.14%) ITIL Process Analyst
5 3 (7.14%) Service Management Analyst
5 3 (7.14%) Services Delivery Manager
5 3 (7.14%) Transition Manager
Libraries, Frameworks & Software Standards
1 1 (2.38%) .NET
1 1 (2.38%) ASP.NET
1 1 (2.38%) CAML
1 1 (2.38%) CSS
1 1 (2.38%) HTML
1 1 (2.38%) jQuery
1 1 (2.38%) LINQ
1 1 (2.38%) Middleware
1 1 (2.38%) React
1 1 (2.38%) XML
1 1 (2.38%) XSLT
Miscellaneous
1 4 (9.52%) CMDB
1 4 (9.52%) Management Information System
2 3 (7.14%) Analytical Skills
2 3 (7.14%) Data Centre
2 3 (7.14%) Self-Motivation
3 2 (4.76%) Data Structures
4 1 (2.38%) Driving Licence
4 1 (2.38%) FMCG
4 1 (2.38%) Taxonomies
4 1 (2.38%) Virtual Team
Operating Systems
1 5 (11.90%) Windows
2 1 (2.38%) VMS
Processes & Methodologies
1 32 (76.19%) ITIL
2 17 (40.48%) ITSM
3 9 (21.43%) Agile Software Development
4 8 (19.05%) Stakeholder Management
5 7 (16.67%) Change Management
5 7 (16.67%) Incident Management
5 7 (16.67%) Service Delivery
6 6 (14.29%) Configuration Management
7 5 (11.90%) Continuous Improvement
7 5 (11.90%) SDLC
7 5 (11.90%) User Stories
8 4 (9.52%) Knowledge Management
8 4 (9.52%) Migration
8 4 (9.52%) Problem Management
8 4 (9.52%) Release Management
9 3 (7.14%) Business Analysis
9 3 (7.14%) Data Modelling
9 3 (7.14%) ITIL V2
9 3 (7.14%) Scrum
9 3 (7.14%) SOA
Programming Languages
1 1 (2.38%) C#
1 1 (2.38%) JavaScript
1 1 (2.38%) PowerShell
Qualifications
1 4 (9.52%) ITIL Certification
2 3 (7.14%) ISEB
2 3 (7.14%) Security Cleared
3 2 (4.76%) Degree
3 2 (4.76%) DV Cleared
4 1 (2.38%) CCNA
4 1 (2.38%) Cisco Certification
4 1 (2.38%) DBS Check
4 1 (2.38%) ISEB Practitioner
4 1 (2.38%) ITIL Foundation Certificate
4 1 (2.38%) PRINCE2 Certification
4 1 (2.38%) PRINCE2 Practitioner
4 1 (2.38%) SC Cleared
Quality Assurance & Compliance
1 4 (9.52%) SLA
2 3 (7.14%) Data Quality
2 3 (7.14%) QA
3 2 (4.76%) GDPR
4 1 (2.38%) COBIT
4 1 (2.38%) Sarbanes-Oxley
System Software
1 2 (4.76%) Active Directory
2 1 (2.38%) Virtual Machines
2 1 (2.38%) VMware Infrastructure
Systems Management
1 1 (2.38%) SCCM
Vendors
1 11 (26.19%) ServiceNow
2 3 (7.14%) Microsoft
3 2 (4.76%) Cisco
3 2 (4.76%) Juniper
4 1 (2.38%) Apple
4 1 (2.38%) Aruba
4 1 (2.38%) Dell
4 1 (2.38%) HP
4 1 (2.38%) Huawei
4 1 (2.38%) Meraki
4 1 (2.38%) Remedy
4 1 (2.38%) Ruckus Wireless
4 1 (2.38%) VMware