The following table provides summary statistics for contract job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 28 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
West Midlands / Birmingham
3 months to
28 Apr 2017
Same period 2016 Same period 2015
Rank 36 30 46
Rank change year-on-year -6 +16  
Contract jobs citing Service Management 20 34 20
As % of all contract IT jobs advertised in Birmingham 3.30% 4.43% 2.48%
As % of the Processes & Methodologies category 4.11% 5.55% 3.26%
Number of daily rates quoted 14 22 13
Median daily rate £448 £365 £288
Median daily rate % change year-on-year +22.60% +26.95%  
90% offered a daily rate of more than £259 £200 £190
10% offered a daily rate of more than £493 £498 £410
UK excluding London median daily rate £425 £400 £368
% change year-on-year +6.25% +8.84%  
Number of hourly rates quoted 0 1 0
Median hourly rate - £18.50 -
UK excluding London median hourly rate £16.75 £14.50 £13.35
% change year-on-year +15.51% +8.61%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Birmingham with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Birmingham
Contract job vacancies with a requirement for process and methodology skills 487 613 613
As % of all contract IT job vacancies advertised in Birmingham 80.36% 79.92% 75.87%
Number of daily rates quoted 324 397 413
Median daily rate £425 £375 £375
Median daily rate % change year-on-year +13.33% -  
90% offered a daily rate of more than £280 £245 £258
10% offered a daily rate of more than £525 £525 £500
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56%  
Number of hourly rates quoted 8 21 13
Median hourly rate £13.81 £35.00 £15.00
Median hourly rate % change year-on-year -60.53% +133.33%  
90% offered a hourly rate of more than £12.05 £10.73 £9.00
10% offered a hourly rate of more than £17.00 £42.50 £23.20
UK excluding London median hourly rate £37.00 £36.00 £30.20
% change year-on-year +2.77% +19.20%  

Service Management
Job Vacancy Trend in Birmingham

The job posting trend of jobs advertised in Birmingham citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Birmingham.

Contractor daily rate trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Histogram in Birmingham

The daily rate distribution of IT jobs citing Service Management in Birmingham over the 3 months to 28 April 2017.

Contractor daily rate histogram for Service Management in Birmingham

Service Management
Contractor Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Birmingham.

Contractor hourly rate trend for Service Management in Birmingham

For the 6 months to 28 April 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Birmingham region with a requirement for Service Management.

1 21 (65.63%) ITIL
2 14 (43.75%) Agile Software Development
3 13 (40.63%) Microsoft
4 11 (34.38%) Finance
5 10 (31.25%) Management Information System
5 10 (31.25%) Analytical Skills
6 8 (25.00%) Change Management
6 8 (25.00%) ITIL Certification
6 8 (25.00%) Enterprise Architecture
7 7 (21.88%) Data Management
7 7 (21.88%) Project Management
7 7 (21.88%) Service Delivery
7 7 (21.88%) SDLC
8 6 (18.75%) User Experience
8 6 (18.75%) Cisco
8 6 (18.75%) Business Intelligence
8 6 (18.75%) CRM
8 6 (18.75%) Data Modelling
8 6 (18.75%) Java
8 6 (18.75%) .NET
8 6 (18.75%) Security Cleared
9 5 (15.63%) Cybersecurity
9 5 (15.63%) Active Directory
9 5 (15.63%) IT Strategy
10 4 (12.50%) Case Management
10 4 (12.50%) Service Design
10 4 (12.50%) Workflow
10 4 (12.50%) Validation
10 4 (12.50%) Configuration Management
10 4 (12.50%) EDRMS

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.25%) Exchange Server 2007
1 2 (6.25%) MS Exchange
2 1 (3.13%) BizTalk Server
Applications
1 2 (6.25%) Microsoft Office
Business Applications
1 3 (9.38%) Remedy ITSM
2 1 (3.13%) SAP Oil and Gas
Communications & Networking
1 3 (9.38%) VoIP
2 2 (6.25%) LDAP
2 2 (6.25%) WebEx
3 1 (3.13%) Intranet
Database & Business Intelligence
1 4 (12.50%) EDRMS
Development Applications
1 4 (12.50%) Team Foundation Server
2 1 (3.13%) CruiseControl
2 1 (3.13%) Moq
2 1 (3.13%) NUnit
2 1 (3.13%) Subversion
2 1 (3.13%) Visual Studio
General
1 11 (34.38%) Finance
2 3 (9.38%) Back Office
2 3 (9.38%) Banking
2 3 (9.38%) Investment Banking
2 3 (9.38%) Telecoms
3 2 (6.25%) Manufacturing
4 1 (3.13%) Electronics
4 1 (3.13%) Marketing
4 1 (3.13%) Retail
Job Titles
1 5 (15.63%) Applications Support
1 5 (15.63%) Head of Applications
2 4 (12.50%) Analyst
2 4 (12.50%) Developer
2 4 (12.50%) Head of Application Development
2 4 (12.50%) Head of Development
2 4 (12.50%) Head of Support
2 4 (12.50%) Service Manager
3 3 (9.38%) Architect
3 3 (9.38%) Service Analyst
3 3 (9.38%) Service Desk Analyst
3 3 (9.38%) Transition Manager
4 2 (6.25%) Change Manager
4 2 (6.25%) Coordinator
4 2 (6.25%) Delivery Manager
4 2 (6.25%) Head of Delivery
4 2 (6.25%) Head of Service Delivery
4 2 (6.25%) Services Delivery Manager
4 2 (6.25%) Solutions Architect
5 1 (3.13%) Project Manager
Libraries, Frameworks & Software Standards
1 6 (18.75%) .NET
2 3 (9.38%) Web Services
3 2 (6.25%) CSS
3 2 (6.25%) HTML
3 2 (6.25%) Twitter Bootstrap
4 1 (3.13%) .NET Framework
4 1 (3.13%) AngularJS
4 1 (3.13%) ASP.NET
4 1 (3.13%) ASP.NET MVC
4 1 (3.13%) Entity Framework
4 1 (3.13%) jQuery
4 1 (3.13%) Middleware
4 1 (3.13%) WCF
4 1 (3.13%) XML
4 1 (3.13%) XML Schema
Miscellaneous
1 10 (31.25%) Analytical Skills
1 10 (31.25%) Management Information System
2 6 (18.75%) User Experience
3 4 (12.50%) CMDB
4 2 (6.25%) Data Centre
4 2 (6.25%) Driving Licence
4 2 (6.25%) Fat Client
4 2 (6.25%) Private Cloud
4 2 (6.25%) Thin Client
4 2 (6.25%) Video Conferencing
5 1 (3.13%) Client/Server
5 1 (3.13%) Computer Science
5 1 (3.13%) Enterprise Software
Operating Systems
1 2 (6.25%) Windows
1 2 (6.25%) Windows 7
Processes & Methodologies
1 21 (65.63%) ITIL
2 14 (43.75%) Agile Software Development
3 8 (25.00%) Change Management
3 8 (25.00%) Enterprise Architecture
4 7 (21.88%) Data Management
4 7 (21.88%) Project Management
4 7 (21.88%) SDLC
4 7 (21.88%) Service Delivery
5 6 (18.75%) Business Intelligence
5 6 (18.75%) CRM
5 6 (18.75%) Data Modelling
6 5 (15.63%) Cybersecurity
6 5 (15.63%) IT Strategy
7 4 (12.50%) Case Management
7 4 (12.50%) Configuration Management
7 4 (12.50%) Open Source
7 4 (12.50%) Service Design
7 4 (12.50%) Validation
7 4 (12.50%) Workflow
8 3 (9.38%) Migration
Programming Languages
1 6 (18.75%) Java
2 4 (12.50%) Python
2 4 (12.50%) Ruby
2 4 (12.50%) Scala
3 3 (9.38%) C
4 2 (6.25%) C#
4 2 (6.25%) JavaScript
4 2 (6.25%) SQL
5 1 (3.13%) PowerShell
Qualifications
1 8 (25.00%) ITIL Certification
2 6 (18.75%) Security Cleared
3 2 (6.25%) BPSS Clearance
3 2 (6.25%) DV Cleared
3 2 (6.25%) SC Cleared
4 1 (3.13%) Degree
4 1 (3.13%) MCP
4 1 (3.13%) MCSE
4 1 (3.13%) Microsoft Certification
4 1 (3.13%) MOS
4 1 (3.13%) PMI Certification
4 1 (3.13%) PMP
Quality Assurance & Compliance
1 3 (9.38%) Disclosure Scotland
2 2 (6.25%) QA
2 2 (6.25%) SLA
System Software
1 5 (15.63%) Active Directory
Systems Management
1 1 (3.13%) BMC PATROL
Vendors
1 13 (40.63%) Microsoft
2 6 (18.75%) Cisco
3 3 (9.38%) BMC
3 3 (9.38%) Remedy
4 2 (6.25%) ServiceNow
5 1 (3.13%) Equitrac
5 1 (3.13%) HP
5 1 (3.13%) SAP
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Rate: £400 - £500 per day
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