Period
to 18 October 2018

The following table provides summary statistics for contract job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
West Midlands > Birmingham
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 59 63 65
Rank change year-on-year +4 +2 -14
Contract jobs citing Service Management 38 35 39
As % of all contract IT jobs advertised in Birmingham 2.65% 2.34% 2.49%
As % of the Processes & Methodologies category 3.21% 2.83% 2.98%
Number of daily rates quoted 26 19 25
Birmingham median daily rate £420 £450 £430
Median daily rate % change year-on-year -6.67% +4.65% +7.50%
10th Percentile £111 £293 £231
90th Percentile £509 £550 £501
West Midlands median daily rate £425 £438 £390
% change year-on-year -2.86% +12.18% -2.50%
Number of hourly rates quoted 2 0 2
Birmingham median hourly rate £18.67 - £25.00
West Midlands median hourly rate £16.00 £12.75 £15.50
% change year-on-year +25.49% -17.74% -29.55%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Contract vacancies with a requirement for process or methodology skills 1,182 1,235 1,310
As % of all contract IT jobs advertised in Birmingham 82.48% 82.55% 83.71%
Number of daily rates quoted 807 898 855
Birmingham median daily rate £413 £388 £400
Median daily rate % change year-on-year +6.45% -3.13% +6.67%
10th Percentile £222 £239 £250
90th Percentile £550 £525 £550
West Midlands median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 44 18 31
Birmingham median hourly rate £15.00 £14.61 £15.00
Median hourly rate % change year-on-year +2.69% -2.62% -30.31%
10th Percentile £10.75 £10.88 £10.60
90th Percentile £23.53 £46.40 £36.50
West Midlands median hourly rate £15.00 £23.48 £17.50
% change year-on-year -36.12% +34.17% -18.60%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Birmingham.

Contractor daily rate trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Histogram in Birmingham

The daily rate distribution of IT jobs citing Service Management in Birmingham over the 6 months to 18 October 2018.

Contractor daily rate histogram for Service Management in Birmingham

Service Management
Contractor Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Birmingham.

Contractor hourly rate trend for Service Management in Birmingham

For the 6 months to 18 October 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Birmingham region with a requirement for Service Management.

1 23 (60.53%) ITIL
2 16 (42.11%) ITSM
3 10 (26.32%) Stakeholder Management
4 8 (21.05%) Agile Software Development
4 8 (21.05%) Change Management
5 7 (18.42%) Management Information System
5 7 (18.42%) Retail
6 6 (15.79%) Incident Management
6 6 (15.79%) Problem-Solving
7 5 (13.16%) User Stories
7 5 (13.16%) Intranet
8 4 (10.53%) Project Management
8 4 (10.53%) Windows
8 4 (10.53%) Microsoft
8 4 (10.53%) JIRA
8 4 (10.53%) Problem Management
8 4 (10.53%) Knowledge Management
8 4 (10.53%) SDLC
9 3 (7.89%) Data Centre
9 3 (7.89%) Analytical Skills
9 3 (7.89%) ServiceNow
9 3 (7.89%) Continuous Improvement
9 3 (7.89%) Scrum
9 3 (7.89%) SLA
9 3 (7.89%) PRINCE2
9 3 (7.89%) Service Delivery
9 3 (7.89%) Firewall
9 3 (7.89%) Finance
10 2 (5.26%) Remedy
10 2 (5.26%) Juniper

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.26%) Apache
1 2 (5.26%) SharePoint
Applications
1 2 (5.26%) Microsoft Excel
1 2 (5.26%) Microsoft PowerPoint
2 1 (2.63%) Microsoft Office
Business Applications
1 2 (5.26%) Remedy ITSM
1 2 (5.26%) Teamcenter
2 1 (2.63%) Dynamics CRM
Cloud Services
1 2 (5.26%) IaaS
1 2 (5.26%) Office 365
1 2 (5.26%) PaaS
1 2 (5.26%) SaaS
2 1 (2.63%) Dynamics 365
2 1 (2.63%) Microsoft Azure
Communications & Networking
1 5 (13.16%) Intranet
2 3 (7.89%) Firewall
3 2 (5.26%) LAN
3 2 (5.26%) SMS
3 2 (5.26%) VoIP
4 1 (2.63%) Junos
4 1 (2.63%) NAS
4 1 (2.63%) SAN
4 1 (2.63%) Unified Communications
4 1 (2.63%) WAN
4 1 (2.63%) Wireless
Database & Business Intelligence
1 2 (5.26%) Relational Database
Development Applications
1 4 (10.53%) JIRA
General
1 7 (18.42%) Retail
2 3 (7.89%) Finance
3 2 (5.26%) Marketing
4 1 (2.63%) Billing
4 1 (2.63%) Telecoms
Job Titles
1 11 (28.95%) Analyst
2 4 (10.53%) Architect
2 4 (10.53%) Business Analyst
2 4 (10.53%) Digital Analyst
2 4 (10.53%) ITIL Business Analyst
2 4 (10.53%) Service Analyst
2 4 (10.53%) Service Management Analyst
3 3 (7.89%) Administrator
3 3 (7.89%) Digital Business Analyst
3 3 (7.89%) Junior
3 3 (7.89%) Junior Analyst
3 3 (7.89%) Process Analyst
4 2 (5.26%) Applications Support
4 2 (5.26%) Deployment Engineer
4 2 (5.26%) Head of IT
4 2 (5.26%) Head of Operations
4 2 (5.26%) Project Manager
4 2 (5.26%) Solutions Architect
4 2 (5.26%) Support Engineer
4 2 (5.26%) Systems Administrator
Libraries, Frameworks & Software Standards
1 1 (2.63%) .NET
1 1 (2.63%) ASP.NET
1 1 (2.63%) CAML
1 1 (2.63%) CSS
1 1 (2.63%) HTML
1 1 (2.63%) jQuery
1 1 (2.63%) LINQ
1 1 (2.63%) React
1 1 (2.63%) XML
1 1 (2.63%) XSLT
Miscellaneous
1 7 (18.42%) Management Information System
2 3 (7.89%) Analytical Skills
2 3 (7.89%) Data Centre
3 2 (5.26%) Data Structures
3 2 (5.26%) Self-Motivation
4 1 (2.63%) Driving Licence
4 1 (2.63%) Handset
4 1 (2.63%) Smart Meter
4 1 (2.63%) Smartphone
4 1 (2.63%) Taxonomies
4 1 (2.63%) Virtual Team
Operating Systems
1 4 (10.53%) Windows
2 2 (5.26%) AIX
3 1 (2.63%) VMS
3 1 (2.63%) Windows 10
3 1 (2.63%) Windows XP
Processes & Methodologies
1 23 (60.53%) ITIL
2 16 (42.11%) ITSM
3 10 (26.32%) Stakeholder Management
4 8 (21.05%) Agile Software Development
4 8 (21.05%) Change Management
5 6 (15.79%) Incident Management
5 6 (15.79%) Problem-Solving
6 5 (13.16%) User Stories
7 4 (10.53%) Knowledge Management
7 4 (10.53%) Problem Management
7 4 (10.53%) Project Management
7 4 (10.53%) SDLC
8 3 (7.89%) Continuous Improvement
8 3 (7.89%) PRINCE2
8 3 (7.89%) Scrum
8 3 (7.89%) Service Delivery
9 2 (5.26%) Decision-Making
9 2 (5.26%) Infrastructure Management
9 2 (5.26%) Microservices
9 2 (5.26%) Presales
Programming Languages
1 2 (5.26%) COBOL
1 2 (5.26%) Korn
1 2 (5.26%) PowerShell
2 1 (2.63%) C#
2 1 (2.63%) JavaScript
2 1 (2.63%) VBScript
Qualifications
1 2 (5.26%) Degree
1 2 (5.26%) DV Cleared
1 2 (5.26%) ITIL Foundation Certificate
1 2 (5.26%) Security Cleared
2 1 (2.63%) APMP
2 1 (2.63%) CCNA
2 1 (2.63%) Cisco Certification
2 1 (2.63%) DBS Check
2 1 (2.63%) ISEB
2 1 (2.63%) ISEB Practitioner
2 1 (2.63%) ITIL Certification
2 1 (2.63%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (7.89%) SLA
2 2 (5.26%) QA
3 1 (2.63%) GDPR
System Software
1 2 (5.26%) Active Directory
1 2 (5.26%) Firmware
1 2 (5.26%) Samba
2 1 (2.63%) VMware Infrastructure
Systems Management
1 2 (5.26%) PTC Integrity
1 2 (5.26%) SCCM
2 1 (2.63%) AirWatch
2 1 (2.63%) McAfee ePO
2 1 (2.63%) Microsoft Intune
Vendors
1 4 (10.53%) Microsoft
2 3 (7.89%) ServiceNow
3 2 (5.26%) Apple
3 2 (5.26%) Cisco
3 2 (5.26%) Dell
3 2 (5.26%) HP
3 2 (5.26%) IBM
3 2 (5.26%) Juniper
3 2 (5.26%) PTC
3 2 (5.26%) Remedy
3 2 (5.26%) Siemens
4 1 (2.63%) Avaya
4 1 (2.63%) Becrypt
4 1 (2.63%) Huawei
4 1 (2.63%) Ivanti
4 1 (2.63%) McAfee
4 1 (2.63%) Meraki
4 1 (2.63%) Ruckus Wireless
4 1 (2.63%) Sitecore
4 1 (2.63%) VMware