Period
to 23 April 2018

The following table provides summary statistics for contract job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
West Midlands > Birmingham
6 months to
23 Apr 2018
Same period 2017 Same period 2016
Rank 69 54 32
Rank change year-on-year -15 -22 +21
Contract jobs citing Service Management 35 31 63
As % of all contract IT jobs advertised in Birmingham 2.29% 2.56% 4.57%
As % of the Processes & Methodologies category 2.73% 3.15% 5.60%
Number of daily rates quoted 14 26 37
Birmingham median daily rate £425 £425 £395
Median daily rate % change year-on-year +0.06% +7.59% +50.48%
10th Percentile £135 £177 £200
90th Percentile £521 £494 £570
West Midlands median daily rate £425 £425 £400
% change year-on-year - +6.25% +44.80%
Number of hourly rates quoted 4 0 5
Birmingham median hourly rate £43.56 - £12.90
10th Percentile £9.61 - £12.20
90th Percentile £88.90 - £17.55
West Midlands median hourly rate £13.60 £16.75 £15.00
% change year-on-year -18.84% +11.67% +14.90%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Contract vacancies with a requirement for process or methodology skills 1,284 984 1,124
As % of all contract IT jobs advertised in Birmingham 84.14% 81.19% 81.51%
Number of daily rates quoted 871 646 717
Birmingham median daily rate £415 £400 £375
Median daily rate % change year-on-year +3.75% +6.67% +2.04%
10th Percentile £244 £256 £218
90th Percentile £575 £525 £525
West Midlands median daily rate £425 £400 £388
% change year-on-year +6.25% +3.23% +6.16%
Number of hourly rates quoted 43 20 48
Birmingham median hourly rate £15.50 £16.00 £14.50
Median hourly rate % change year-on-year -3.13% +10.34% -
10th Percentile £8.39 £11.48 £10.73
90th Percentile £43.10 £39.13 £43.75
West Midlands median hourly rate £20.00 £20.50 £17.98
% change year-on-year -2.44% +14.05% -20.11%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Birmingham.

Contractor daily rate trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Histogram in Birmingham

The daily rate distribution of IT jobs citing Service Management in Birmingham over the 6 months to 23 April 2018.

Contractor daily rate histogram for Service Management in Birmingham

Service Management
Contractor Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Birmingham.

Contractor hourly rate trend for Service Management in Birmingham

Service Management
Contractor Hourly Rate Histogram in Birmingham

The hourly rate distribution of IT jobs citing Service Management in Birmingham over the 6 months to 23 April 2018.

Contractor hourly rate histogram for Service Management in Birmingham

For the 6 months to 23 April 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Birmingham region with a requirement for Service Management.

1 26 (74.29%) ITIL
2 10 (28.57%) Configuration Management
2 10 (28.57%) Agile Software Development
2 10 (28.57%) ServiceNow
3 9 (25.71%) ITSM
4 7 (20.00%) Service Delivery
4 7 (20.00%) Stakeholder Management
5 6 (17.14%) Scrum
5 6 (17.14%) Incident Management
5 6 (17.14%) JIRA
6 5 (14.29%) Degree
6 5 (14.29%) SC Cleared
6 5 (14.29%) Security Cleared
6 5 (14.29%) Amazon AWS
6 5 (14.29%) VMware
6 5 (14.29%) ITIL Certification
6 5 (14.29%) DevOps
6 5 (14.29%) Coaching
6 5 (14.29%) Analytical Skills
6 5 (14.29%) Virtual Machines
7 4 (11.43%) Rancher
7 4 (11.43%) Sysdig
7 4 (11.43%) Elastic Stack
7 4 (11.43%) Terraform
7 4 (11.43%) Sonatype
7 4 (11.43%) Sonatype Nexus
7 4 (11.43%) Liquibase
7 4 (11.43%) Virtual Private Cloud
7 4 (11.43%) Amazon CloudWatch
7 4 (11.43%) Kubernetes

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.43%) Apache
1 4 (11.43%) Confluence
1 4 (11.43%) Elasticsearch
1 4 (11.43%) Tomcat
2 2 (5.71%) MS Exchange
Applications
1 2 (5.71%) Microsoft Office
Business Applications
1 1 (2.86%) Remedy ITSM
Cloud Services
1 5 (14.29%) Amazon AWS
2 4 (11.43%) Amazon CloudWatch
2 4 (11.43%) Amazon EC2
2 4 (11.43%) Amazon ELB
2 4 (11.43%) Amazon S3
2 4 (11.43%) Virtual Private Cloud
3 2 (5.71%) Microsoft Azure
3 2 (5.71%) Office 365
Communications & Networking
1 4 (11.43%) DNS
1 4 (11.43%) HTTP
1 4 (11.43%) OpenLDAP
1 4 (11.43%) OpenVPN
1 4 (11.43%) SSH
2 2 (5.71%) VoIP
3 1 (2.86%) SMS
Database & Business Intelligence
1 4 (11.43%) Amazon RDS
1 4 (11.43%) PostgreSQL
Development Applications
1 6 (17.14%) JIRA
2 4 (11.43%) Ant
2 4 (11.43%) Bitbucket
2 4 (11.43%) Git (software)
2 4 (11.43%) Jenkins
2 4 (11.43%) JUnit
2 4 (11.43%) Liquibase
2 4 (11.43%) Maven
2 4 (11.43%) SonarQube
2 4 (11.43%) Sonatype Nexus
General
1 2 (5.71%) Banking
1 2 (5.71%) Finance
1 2 (5.71%) Retail
Job Titles
1 9 (25.71%) Analyst
2 6 (17.14%) Service Manager
3 4 (11.43%) DevOps Engineer
4 3 (8.57%) Architect
4 3 (8.57%) Configuration Manager
4 3 (8.57%) Delivery Manager
4 3 (8.57%) Desktop Engineer
4 3 (8.57%) Desktop Support
4 3 (8.57%) Desktop Support Engineer
4 3 (8.57%) Head of IT
4 3 (8.57%) Head of IT Operations
4 3 (8.57%) Head of Operations
4 3 (8.57%) ITIL Configuration Manager
4 3 (8.57%) ITIL Manager
4 3 (8.57%) ITIL Project Manager
4 3 (8.57%) Process Analyst
4 3 (8.57%) Project Manager
4 3 (8.57%) Services Delivery Manager
4 3 (8.57%) Support Engineer
4 3 (8.57%) Transition Manager
Libraries, Frameworks & Software Standards
1 4 (11.43%) Elastic Stack
1 4 (11.43%) MCollective
1 4 (11.43%) REST
2 1 (2.86%) Middleware
Miscellaneous
1 5 (14.29%) Analytical Skills
2 4 (11.43%) CMDB
2 4 (11.43%) Linux Command Line
3 3 (8.57%) Self-Motivation
4 2 (5.71%) Data Centre
4 2 (5.71%) Data Structures
4 2 (5.71%) User Experience
5 1 (2.86%) Computer Science
5 1 (2.86%) Driving Licence
5 1 (2.86%) Enterprise Software
5 1 (2.86%) FMCG
5 1 (2.86%) Hybrid Cloud
5 1 (2.86%) Management Information System
Operating Systems
1 4 (11.43%) CentOS
1 4 (11.43%) Linux
2 3 (8.57%) Windows
Processes & Methodologies
1 26 (74.29%) ITIL
2 10 (28.57%) Agile Software Development
2 10 (28.57%) Configuration Management
3 9 (25.71%) ITSM
4 7 (20.00%) Service Delivery
4 7 (20.00%) Stakeholder Management
5 6 (17.14%) Incident Management
5 6 (17.14%) Scrum
6 5 (14.29%) Coaching
6 5 (14.29%) DevOps
7 4 (11.43%) Continuous Delivery
7 4 (11.43%) Continuous Improvement
7 4 (11.43%) Continuous Integration
7 4 (11.43%) IT Strategy
7 4 (11.43%) Load Balancing
7 4 (11.43%) Migration
7 4 (11.43%) Problem-Solving
8 3 (8.57%) Data Modelling
8 3 (8.57%) Project Management
8 3 (8.57%) SOA
Programming Languages
1 4 (11.43%) Bash Shell
1 4 (11.43%) Groovy
1 4 (11.43%) Java
2 1 (2.86%) SQL
Qualifications
1 5 (14.29%) Degree
1 5 (14.29%) ITIL Certification
1 5 (14.29%) SC Cleared
1 5 (14.29%) Security Cleared
2 3 (8.57%) ISEB
3 2 (5.71%) ITIL Foundation Certificate
4 1 (2.86%) Computer Science Degree
4 1 (2.86%) ISEB Practitioner
4 1 (2.86%) Master's Degree
4 1 (2.86%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 3 (8.57%) Data Quality
1 3 (8.57%) QA
2 2 (5.71%) SLA
3 1 (2.86%) COBIT
3 1 (2.86%) GDPR
3 1 (2.86%) ISO 9001
3 1 (2.86%) ISO/IEC 20000
3 1 (2.86%) ISO/IEC 27001
3 1 (2.86%) Sarbanes-Oxley
System Software
1 5 (14.29%) Virtual Machines
2 4 (11.43%) Docker
2 4 (11.43%) Postfix
2 4 (11.43%) Squid
2 4 (11.43%) vCloud
3 2 (5.71%) Active Directory
4 1 (2.86%) VMware Infrastructure
Systems Management
1 4 (11.43%) Ansible
1 4 (11.43%) Docker Swarm
1 4 (11.43%) Kibana
1 4 (11.43%) Kubernetes
1 4 (11.43%) logstash
1 4 (11.43%) Puppet
1 4 (11.43%) Rancher
1 4 (11.43%) Rsyslog
1 4 (11.43%) Sysdig
1 4 (11.43%) Terraform
1 4 (11.43%) ZABBIX
Vendors
1 10 (28.57%) ServiceNow
2 5 (14.29%) VMware
3 4 (11.43%) Sonatype
4 2 (5.71%) Microsoft
5 1 (2.86%) Cisco
5 1 (2.86%) JDA
5 1 (2.86%) Remedy