Period
to 17 December 2017

The following table provides summary statistics for contract job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
West Midlands > Birmingham
6 months to
17 Dec 2017
Same period 2016 Same period 2015
Rank 63 75 36
Rank change year-on-year +12 -39 +25
Contract jobs citing Service Management 40 22 59
As % of all contract IT jobs advertised in Birmingham 2.48% 1.54% 4.22%
As % of the Processes & Methodologies category 3.04% 1.92% 5.53%
Number of daily rates quoted 18 15 40
Birmingham median daily rate £400 £450 £400
Median daily rate % change year-on-year -11.06% +12.50% +33.33%
10th Percentile £190 £363 £248
90th Percentile £550 £501 £591
West Midlands median daily rate £425 £400 £400
% change year-on-year +6.25% - +11.11%
Number of hourly rates quoted 2 0 4
Birmingham median hourly rate £9.61 - £12.70
West Midlands median hourly rate £12.38 £14.46 £13.06
% change year-on-year -14.40% +10.78% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Contract vacancies with a requirement for process or methodology skills 1314 1146 1066
As % of all contract IT jobs advertised in Birmingham 81.41% 80.42% 76.20%
Number of daily rates quoted 964 712 678
Birmingham median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +3.45%
10th Percentile £231 £250 £228
90th Percentile £533 £550 £525
West Midlands median daily rate £400 £400 £375
% change year-on-year - +6.67% +7.14%
Number of hourly rates quoted 25 26 40
Birmingham median hourly rate £16.00 £17.25 £17.50
Median hourly rate % change year-on-year -7.25% -1.43% -12.50%
10th Percentile £10.27 £10.81 £10.55
90th Percentile £48.95 £32.10 £44.33
West Midlands median hourly rate £25.06 £18.39 £20.00
% change year-on-year +36.27% -8.05% -

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Birmingham.

Contractor daily rate trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Histogram in Birmingham

The daily rate distribution of IT jobs citing Service Management in Birmingham over the 6 months to 17 December 2017.

Contractor daily rate histogram for Service Management in Birmingham

Service Management
Contractor Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Birmingham.

Contractor hourly rate trend for Service Management in Birmingham

For the 6 months to 17 December 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Birmingham region with a requirement for Service Management.

1 20 (50.00%) ITIL
2 15 (37.50%) Stakeholder Management
3 12 (30.00%) Office 365
4 11 (27.50%) Microsoft
5 10 (25.00%) Windows
5 10 (25.00%) DNS
6 9 (22.50%) ITSM
6 9 (22.50%) VMware
6 9 (22.50%) Agile Software Development
6 9 (22.50%) JIRA
6 9 (22.50%) DevOps
7 8 (20.00%) Kibana
7 8 (20.00%) Linux Command Line
7 8 (20.00%) Virtual Machines
7 8 (20.00%) Rancher
7 8 (20.00%) Sysdig
7 8 (20.00%) Elastic Stack
7 8 (20.00%) Terraform
7 8 (20.00%) Sonatype
7 8 (20.00%) Sonatype Nexus
7 8 (20.00%) Liquibase
7 8 (20.00%) Virtual Private Cloud
7 8 (20.00%) Amazon CloudWatch
7 8 (20.00%) Kubernetes
7 8 (20.00%) SonarQube
7 8 (20.00%) Continuous Delivery
7 8 (20.00%) vCloud
7 8 (20.00%) Jenkins
7 8 (20.00%) Amazon ELB
7 8 (20.00%) Amazon RDS

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (20.00%) Apache
1 8 (20.00%) Confluence
1 8 (20.00%) Elasticsearch
1 8 (20.00%) Tomcat
2 5 (12.50%) SharePoint
3 1 (2.50%) MS Exchange
Applications
1 3 (7.50%) Microsoft Office
2 2 (5.00%) Microsoft Project
Business Applications
1 1 (2.50%) Oracle ERP
1 1 (2.50%) Oracle Financials
1 1 (2.50%) SAP ERP
Cloud Services
1 12 (30.00%) Office 365
2 8 (20.00%) Amazon AWS
2 8 (20.00%) Amazon CloudWatch
2 8 (20.00%) Amazon EC2
2 8 (20.00%) Amazon ELB
2 8 (20.00%) Amazon S3
2 8 (20.00%) Virtual Private Cloud
3 7 (17.50%) Microsoft Azure
4 1 (2.50%) Azure Active Directory
Communications & Networking
1 10 (25.00%) DNS
2 8 (20.00%) HTTP
2 8 (20.00%) OpenLDAP
2 8 (20.00%) OpenVPN
2 8 (20.00%) SSH
3 2 (5.00%) DHCP
4 1 (2.50%) MPLS
4 1 (2.50%) SMS
4 1 (2.50%) Unified Communications
4 1 (2.50%) Wi-Fi
Database & Business Intelligence
1 8 (20.00%) Amazon RDS
1 8 (20.00%) PostgreSQL
Development Applications
1 9 (22.50%) JIRA
2 8 (20.00%) Ant
2 8 (20.00%) Bitbucket
2 8 (20.00%) Git (software)
2 8 (20.00%) Jenkins
2 8 (20.00%) JUnit
2 8 (20.00%) Liquibase
2 8 (20.00%) Maven
2 8 (20.00%) SonarQube
2 8 (20.00%) Sonatype Nexus
General
1 6 (15.00%) Finance
2 2 (5.00%) Banking
2 2 (5.00%) Local Government
Job Titles
1 8 (20.00%) DevOps Engineer
2 6 (15.00%) Project Manager
3 5 (12.50%) Analyst
3 5 (12.50%) Consultant
4 4 (10.00%) Desktop Support
4 4 (10.00%) IT Manager
4 4 (10.00%) Service Manager
5 3 (7.50%) Desktop Engineer
5 3 (7.50%) Incident Analyst
5 3 (7.50%) Incident Manager
5 3 (7.50%) Office 365 Manager
6 2 (5.00%) Active Directory Consultant
6 2 (5.00%) Desktop Support Engineer
6 2 (5.00%) ERP Manager
6 2 (5.00%) IT Project Manager
6 2 (5.00%) IT Services Manager
6 2 (5.00%) ITSM Consultant
6 2 (5.00%) Process Analyst
6 2 (5.00%) Technical Manager
6 2 (5.00%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 8 (20.00%) Elastic Stack
1 8 (20.00%) MCollective
1 8 (20.00%) REST
2 1 (2.50%) Oracle Fusion
Miscellaneous
1 8 (20.00%) Linux Command Line
2 2 (5.00%) Analytical Skills
2 2 (5.00%) Data Structures
3 1 (2.50%) PKI
3 1 (2.50%) PMI
Operating Systems
1 10 (25.00%) Windows
2 8 (20.00%) CentOS
2 8 (20.00%) Linux
3 6 (15.00%) Windows 10
4 1 (2.50%) Windows 7
4 1 (2.50%) Windows Server
4 1 (2.50%) Windows Server 2012
Processes & Methodologies
1 20 (50.00%) ITIL
2 15 (37.50%) Stakeholder Management
3 9 (22.50%) Agile Software Development
3 9 (22.50%) DevOps
3 9 (22.50%) ITSM
4 8 (20.00%) Coaching
4 8 (20.00%) Configuration Management
4 8 (20.00%) Continuous Delivery
4 8 (20.00%) Continuous Integration
4 8 (20.00%) Load Balancing
4 8 (20.00%) Scrum
5 7 (17.50%) Project Management
6 5 (12.50%) Incident Management
6 5 (12.50%) Migration
6 5 (12.50%) PRINCE2
6 5 (12.50%) Service Delivery
7 3 (7.50%) Customer Engagement
7 3 (7.50%) ERP
7 3 (7.50%) Problem Management
7 3 (7.50%) Process Management
Programming Languages
1 8 (20.00%) Bash Shell
1 8 (20.00%) Groovy
1 8 (20.00%) Java
2 1 (2.50%) PowerShell
Qualifications
1 8 (20.00%) SC Cleared
1 8 (20.00%) Security Cleared
2 3 (7.50%) APMP
2 3 (7.50%) Degree
2 3 (7.50%) ITIL Certification
2 3 (7.50%) Microsoft Certification
3 2 (5.00%) ITIL Foundation Certificate
3 2 (5.00%) MCITP
3 2 (5.00%) MCTS
4 1 (2.50%) CCNA
4 1 (2.50%) Cisco Certification
4 1 (2.50%) MCSE
4 1 (2.50%) PMI Certification
4 1 (2.50%) PMP
4 1 (2.50%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (2.50%) ISO 9001
1 1 (2.50%) ISO/IEC 20000
1 1 (2.50%) ISO/IEC 27001
System Software
1 8 (20.00%) Docker
1 8 (20.00%) Postfix
1 8 (20.00%) Squid
1 8 (20.00%) vCloud
1 8 (20.00%) Virtual Machines
2 5 (12.50%) Active Directory
3 2 (5.00%) BitLocker
3 2 (5.00%) Terminal Server
4 1 (2.50%) VMware ESXi
Systems Management
1 8 (20.00%) Ansible
1 8 (20.00%) Docker Swarm
1 8 (20.00%) Kibana
1 8 (20.00%) Kubernetes
1 8 (20.00%) logstash
1 8 (20.00%) Puppet
1 8 (20.00%) Rancher
1 8 (20.00%) Rsyslog
1 8 (20.00%) Sysdig
1 8 (20.00%) Terraform
1 8 (20.00%) ZABBIX
2 2 (5.00%) SCCM
2 2 (5.00%) WSUS
Vendors
1 11 (27.50%) Microsoft
2 9 (22.50%) VMware
3 8 (20.00%) Sonatype
4 3 (7.50%) ServiceNow
5 2 (5.00%) Citrix
5 2 (5.00%) SAP
6 1 (2.50%) LANDesk
6 1 (2.50%) Oracle