Period
to 20 January 2018

The following table provides summary statistics for contract job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
West Midlands > Birmingham
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 63 76 36
Rank change year-on-year +13 -40 +19
Contract jobs citing Service Management 40 24 54
As % of all contract IT jobs advertised in Birmingham 2.55% 1.72% 4.18%
As % of the Processes & Methodologies category 3.16% 2.15% 5.40%
Number of daily rates quoted 18 19 34
Birmingham median daily rate £400 £413 £400
Median daily rate % change year-on-year -2.97% +3.13% +37.93%
10th Percentile £190 £269 £234
90th Percentile £504 £495 £590
West Midlands median daily rate £419 £395 £400
% change year-on-year +6.01% -1.25% +11.89%
Number of hourly rates quoted 2 0 4
Birmingham median hourly rate £9.61 - £12.70
West Midlands median hourly rate £12.38 £14.46 £13.06
% change year-on-year -14.40% +10.78% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Contract vacancies with a requirement for process or methodology skills 1,267 1,116 1,000
As % of all contract IT jobs advertised in Birmingham 80.75% 80.06% 77.46%
Number of daily rates quoted 919 703 634
Birmingham median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +1.35%
10th Percentile £225 £239 £220
90th Percentile £538 £550 £513
West Midlands median daily rate £400 £400 £375
% change year-on-year - +6.67% +4.17%
Number of hourly rates quoted 27 27 42
Birmingham median hourly rate £16.00 £17.00 £17.50
Median hourly rate % change year-on-year -5.88% -2.86% -13.58%
10th Percentile £9.22 £10.83 £10.64
90th Percentile £46.55 £31.21 £43.75
West Midlands median hourly rate £24.98 £21.26 £20.00
% change year-on-year +17.50% +6.30% -11.11%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Birmingham.

Contractor daily rate trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Histogram in Birmingham

The daily rate distribution of IT jobs citing Service Management in Birmingham over the 6 months to 20 January 2018.

Contractor daily rate histogram for Service Management in Birmingham

Service Management
Contractor Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Birmingham.

Contractor hourly rate trend for Service Management in Birmingham

For the 6 months to 20 January 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Birmingham region with a requirement for Service Management.

1 19 (47.50%) ITIL
2 15 (37.50%) Stakeholder Management
3 12 (30.00%) Agile Software Development
4 10 (25.00%) JIRA
4 10 (25.00%) Scrum
4 10 (25.00%) VMware
4 10 (25.00%) ITSM
4 10 (25.00%) Office 365
4 10 (25.00%) DevOps
5 9 (22.50%) Microsoft
5 9 (22.50%) Amazon AWS
6 8 (20.00%) Amazon EC2
6 8 (20.00%) Amazon S3
6 8 (20.00%) Microsoft Azure
6 8 (20.00%) Groovy
6 8 (20.00%) CentOS
6 8 (20.00%) Bash Shell
6 8 (20.00%) Confluence
6 8 (20.00%) Puppet
6 8 (20.00%) Continuous Integration
6 8 (20.00%) SC Cleared
6 8 (20.00%) Security Cleared
6 8 (20.00%) Git (software)
6 8 (20.00%) ZABBIX
6 8 (20.00%) OpenLDAP
6 8 (20.00%) Postfix
6 8 (20.00%) Load Balancing
6 8 (20.00%) Maven
6 8 (20.00%) Squid
6 8 (20.00%) SSH

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (20.00%) Apache
1 8 (20.00%) Confluence
1 8 (20.00%) Elasticsearch
1 8 (20.00%) Tomcat
2 5 (12.50%) SharePoint
3 1 (2.50%) MS Exchange
Applications
1 2 (5.00%) Microsoft Project
2 1 (2.50%) Microsoft Office
Business Applications
1 1 (2.50%) SAP ERP
Cloud Services
1 10 (25.00%) Office 365
2 9 (22.50%) Amazon AWS
3 8 (20.00%) Amazon CloudWatch
3 8 (20.00%) Amazon EC2
3 8 (20.00%) Amazon ELB
3 8 (20.00%) Amazon S3
3 8 (20.00%) Microsoft Azure
3 8 (20.00%) Virtual Private Cloud
4 1 (2.50%) Azure Active Directory
Communications & Networking
1 8 (20.00%) DNS
1 8 (20.00%) HTTP
1 8 (20.00%) OpenLDAP
1 8 (20.00%) OpenVPN
1 8 (20.00%) SSH
2 2 (5.00%) VoIP
3 1 (2.50%) MPLS
3 1 (2.50%) SMS
3 1 (2.50%) Unified Communications
3 1 (2.50%) Wi-Fi
Database & Business Intelligence
1 8 (20.00%) Amazon RDS
1 8 (20.00%) PostgreSQL
Development Applications
1 10 (25.00%) JIRA
2 8 (20.00%) Ant
2 8 (20.00%) Bitbucket
2 8 (20.00%) Git (software)
2 8 (20.00%) Jenkins
2 8 (20.00%) JUnit
2 8 (20.00%) Liquibase
2 8 (20.00%) Maven
2 8 (20.00%) SonarQube
2 8 (20.00%) Sonatype Nexus
General
1 4 (10.00%) Finance
2 2 (5.00%) Banking
2 2 (5.00%) Local Government
3 1 (2.50%) Retail
Job Titles
1 8 (20.00%) DevOps Engineer
2 7 (17.50%) Analyst
3 6 (15.00%) Project Manager
4 4 (10.00%) Consultant
4 4 (10.00%) IT Manager
5 3 (7.50%) Architect
5 3 (7.50%) Incident Analyst
5 3 (7.50%) Incident Manager
5 3 (7.50%) Office 365 Manager
5 3 (7.50%) Service Manager
6 2 (5.00%) Desktop Engineer
6 2 (5.00%) Desktop Support Engineer
6 2 (5.00%) IT Project Manager
6 2 (5.00%) IT Services Manager
6 2 (5.00%) ITSM Consultant
6 2 (5.00%) Process Analyst
6 2 (5.00%) Solutions Architect
6 2 (5.00%) Support Engineer
6 2 (5.00%) Technical Manager
6 2 (5.00%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 8 (20.00%) Elastic Stack
1 8 (20.00%) MCollective
1 8 (20.00%) REST
Miscellaneous
1 8 (20.00%) Linux Command Line
2 5 (12.50%) Analytical Skills
3 2 (5.00%) Data Structures
3 2 (5.00%) User Experience
4 1 (2.50%) Computer Science
4 1 (2.50%) Data Centre
4 1 (2.50%) Enterprise Software
4 1 (2.50%) Hybrid Cloud
4 1 (2.50%) PKI
4 1 (2.50%) PMI
Operating Systems
1 8 (20.00%) CentOS
1 8 (20.00%) Linux
1 8 (20.00%) Windows
2 6 (15.00%) Windows 10
3 1 (2.50%) Windows 7
3 1 (2.50%) Windows Server
3 1 (2.50%) Windows Server 2012
Processes & Methodologies
1 19 (47.50%) ITIL
2 15 (37.50%) Stakeholder Management
3 12 (30.00%) Agile Software Development
4 10 (25.00%) DevOps
4 10 (25.00%) ITSM
4 10 (25.00%) Scrum
5 8 (20.00%) Coaching
5 8 (20.00%) Configuration Management
5 8 (20.00%) Continuous Delivery
5 8 (20.00%) Continuous Integration
5 8 (20.00%) Load Balancing
5 8 (20.00%) Project Management
6 5 (12.50%) Incident Management
6 5 (12.50%) Migration
6 5 (12.50%) Service Delivery
7 4 (10.00%) PRINCE2
8 3 (7.50%) IT Strategy
8 3 (7.50%) Process Management
8 3 (7.50%) Stakeholder Engagement
8 3 (7.50%) TDD
Programming Languages
1 8 (20.00%) Bash Shell
1 8 (20.00%) Groovy
1 8 (20.00%) Java
2 1 (2.50%) PowerShell
2 1 (2.50%) SQL
Qualifications
1 8 (20.00%) SC Cleared
1 8 (20.00%) Security Cleared
2 4 (10.00%) Degree
3 3 (7.50%) APMP
3 3 (7.50%) ITIL Certification
4 2 (5.00%) ITIL Foundation Certificate
4 2 (5.00%) Microsoft Certification
5 1 (2.50%) CCNA
5 1 (2.50%) Cisco Certification
5 1 (2.50%) Computer Science Degree
5 1 (2.50%) Master's Degree
5 1 (2.50%) MCITP
5 1 (2.50%) MCSE
5 1 (2.50%) MCTS
5 1 (2.50%) PMI Certification
5 1 (2.50%) PMP
5 1 (2.50%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (2.50%) ISO 9001
1 1 (2.50%) ISO/IEC 20000
1 1 (2.50%) ISO/IEC 27001
1 1 (2.50%) SLA
System Software
1 8 (20.00%) Docker
1 8 (20.00%) Postfix
1 8 (20.00%) Squid
1 8 (20.00%) vCloud
1 8 (20.00%) Virtual Machines
2 3 (7.50%) Active Directory
3 1 (2.50%) VMware ESXi
3 1 (2.50%) VMware Infrastructure
Systems Management
1 8 (20.00%) Ansible
1 8 (20.00%) Docker Swarm
1 8 (20.00%) Kibana
1 8 (20.00%) Kubernetes
1 8 (20.00%) logstash
1 8 (20.00%) Puppet
1 8 (20.00%) Rancher
1 8 (20.00%) Rsyslog
1 8 (20.00%) Sysdig
1 8 (20.00%) Terraform
1 8 (20.00%) ZABBIX
Vendors
1 10 (25.00%) VMware
2 9 (22.50%) Microsoft
3 8 (20.00%) Sonatype
4 2 (5.00%) ServiceNow
5 1 (2.50%) Ivanti
5 1 (2.50%) JDA
5 1 (2.50%) SAP