Period
to 20 August 2018

The median contractor rate for a Service Desk Analyst was £117 per day in advertised job vacancies in the East Midlands during the 6 months to 20 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > East Midlands
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 102 102 79
Rank change year-on-year 0 -23 -10
Contract jobs requiring a Service Desk Analyst 48 41 57
As % of all contract IT jobs advertised in the East Midlands 1.68% 1.33% 1.81%
As % of the Job Titles category 1.78% 1.39% 1.88%
Number of daily rates quoted 18 11 29
East Midlands median daily rate £117 £125 £85
Median daily rate % change year-on-year -6.59% +47.06% -10.53%
10th Percentile £79 £81 £77
90th Percentile £240 £153 £150
England median daily rate £130 £126 £130
% change year-on-year +3.17% -3.08% -
Number of hourly rates quoted 18 20 26
East Midlands median hourly rate £12.23 £11.17 £11.09
Median hourly rate % change year-on-year +9.44% +0.77% +0.77%
10th Percentile £10.59 £10.26 £8.69
90th Percentile £14.52 £12.90 £13.88
England median hourly rate £14.00 £13.50 £13.50
% change year-on-year +3.70% - +1.12%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East Midlands
Contract vacancies in the East Midlands with a recognized job title 2,692 2,944 3,030
% of contract IT jobs with a recognized job title 94.49% 95.18% 96.31%
Number of daily rates quoted 1,647 1,817 1,845
East Midlands median daily rate £400 £400 £388
Median daily rate % change year-on-year - +3.23% +3.33%
10th Percentile £223 £235 £225
90th Percentile £538 £538 £575
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 155 137 116
East Midlands median hourly rate £15.86 £13.86 £13.00
Median hourly rate % change year-on-year +14.43% +6.62% -7.14%
10th Percentile £10.60 £10.21 £8.76
90th Percentile £43.75 £42.92 £35.63
England median hourly rate £18.50 £18.50 £19.00
% change year-on-year - -2.63% +6.92%

Service Desk Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Contractor Daily Rate Trend in the East Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the East Midlands.

Contractor daily rate trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Contractor Daily Rate Histogram in the East Midlands

The daily rate distribution of IT jobs citing Service Desk Analyst in the East Midlands over the 6 months to 20 August 2018.

Contractor daily rate histogram for Service Desk Analyst in the East Midlands

Service Desk Analyst
Contractor Hourly Rate Trend in the East Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the East Midlands.

Contractor hourly rate trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East Midlands region over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -20 14 £200 +33.33%
Derbyshire +20 12 £120 +26.32% 1
Leicestershire +9 10 £85 -47.69%
Nottinghamshire 0 9 £114 +37.60% 4
Lincolnshire - 2 £90 -
Rutland - 1 £135 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 20 August 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East Midlands region featuring Service Desk Analyst in the job title.

1 21 (43.75%) Windows
2 16 (33.33%) Microsoft Office
3 15 (31.25%) Active Directory
4 14 (29.17%) ITIL
5 12 (25.00%) Microsoft
6 9 (18.75%) Windows 10
7 8 (16.67%) Service Management
8 7 (14.58%) Office 365
8 7 (14.58%) Disaster Recovery
9 6 (12.50%) LAN
9 6 (12.50%) Lotus
9 6 (12.50%) IBM Notes
9 6 (12.50%) WAN
9 6 (12.50%) Finance
9 6 (12.50%) Manufacturing
9 6 (12.50%) Identity Management
9 6 (12.50%) Wireless
9 6 (12.50%) High Availability
9 6 (12.50%) Quickr
9 6 (12.50%) Financial Institution
9 6 (12.50%) Problem-Solving
10 5 (10.42%) Windows 7
10 5 (10.42%) Analytical Skills
10 5 (10.42%) Decision-Making
11 4 (8.33%) Windows 8
11 4 (8.33%) Internet
12 3 (6.25%) Systems Management Server (SMS)
12 3 (6.25%) Citrix
12 3 (6.25%) Security Cleared
12 3 (6.25%) Android

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.50%) IBM Notes
1 6 (12.50%) Quickr
2 2 (4.17%) MS Exchange
Applications
1 16 (33.33%) Microsoft Office
2 2 (4.17%) Microsoft Excel
Business Applications
1 1 (2.08%) SAP ERP
Cloud Services
1 7 (14.58%) Office 365
2 1 (2.08%) Dropbox
2 1 (2.08%) Microsoft Azure
Communications & Networking
1 6 (12.50%) LAN
1 6 (12.50%) WAN
1 6 (12.50%) Wireless
2 4 (8.33%) Internet
3 2 (4.17%) Remote Desktop
4 1 (2.08%) SMS
4 1 (2.08%) TCP/IP
4 1 (2.08%) Unified Communications
4 1 (2.08%) VPN
Database & Business Intelligence
1 1 (2.08%) Data Warehouse
General
1 6 (12.50%) Finance
1 6 (12.50%) Financial Institution
1 6 (12.50%) Manufacturing
2 2 (4.17%) Retail
2 2 (4.17%) Telecoms
3 1 (2.08%) Games
3 1 (2.08%) Publishing
Miscellaneous
1 5 (10.42%) Analytical Skills
2 2 (4.17%) Self-Motivation
3 1 (2.08%) Blackberry
3 1 (2.08%) Fat Client
3 1 (2.08%) iPad
3 1 (2.08%) NHS
3 1 (2.08%) Smartphone
3 1 (2.08%) Thin Client
Operating Systems
1 21 (43.75%) Windows
2 9 (18.75%) Windows 10
3 5 (10.42%) Windows 7
4 4 (8.33%) Windows 8
5 3 (6.25%) Android
6 2 (4.17%) Windows XP
7 1 (2.08%) Apple iOS
7 1 (2.08%) Linux
Processes & Methodologies
1 14 (29.17%) ITIL
2 8 (16.67%) Service Management
3 7 (14.58%) Disaster Recovery
4 6 (12.50%) High Availability
4 6 (12.50%) Identity Management
4 6 (12.50%) Problem-Solving
5 5 (10.42%) Decision-Making
6 3 (6.25%) Incident Management
6 3 (6.25%) ITIL V2
7 2 (4.17%) Data Protection
7 2 (4.17%) ERP
7 2 (4.17%) Service Delivery
8 1 (2.08%) Asset Management
8 1 (2.08%) Business Intelligence
8 1 (2.08%) Continuous Improvement
8 1 (2.08%) Desktop Virtualisation
8 1 (2.08%) ITSM
8 1 (2.08%) Problem Management
8 1 (2.08%) Software Deployment
8 1 (2.08%) Ticket Management
Programming Languages
1 1 (2.08%) PowerShell
Qualifications
1 3 (6.25%) Security Cleared
2 1 (2.08%) ITIL Certification
2 1 (2.08%) MCP
2 1 (2.08%) SC Cleared
Quality Assurance & Compliance
1 2 (4.17%) GDPR
2 1 (2.08%) PMO
System Software
1 15 (31.25%) Active Directory
Systems Management
1 3 (6.25%) Systems Management Server (SMS)
2 2 (4.17%) SCCM
Vendors
1 12 (25.00%) Microsoft
2 6 (12.50%) Lotus
3 3 (6.25%) Cisco
3 3 (6.25%) Citrix
4 2 (4.17%) Apple
4 2 (4.17%) Remedy
4 2 (4.17%) ServiceNow
5 1 (2.08%) Adobe
5 1 (2.08%) Capita
5 1 (2.08%) Google
5 1 (2.08%) McAfee
5 1 (2.08%) SAP
5 1 (2.08%) Sun
5 1 (2.08%) Symantec