Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £200, according to job vacancies posted in the 6 months leading up to 20 June 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
20 Jun 2026
Same period 2025 Same period 2024
Rank 458 340 248
Rank change year-on-year -118 -92 +48
Contract jobs requiring a Service Desk Analyst 142 158 359
As % of all contract jobs in England 0.33% 0.63% 0.95%
As % of the Job Titles category 0.36% 0.69% 1.02%
Number of daily rates quoted 83 68 142
10th Percentile £131 £132 £129
25th Percentile £161 £150 £150
Median daily rate (50th Percentile) £200 £190 £190
Median % change year-on-year +5.26% - +5.56%
75th Percentile £244 £227 £236
90th Percentile £317 £288 £345
UK median daily rate £200 £190 £175
% change year-on-year +5.26% +8.57% -1.13%
Number of hourly rates quoted 17 44 176
10th Percentile £14.65 £14.26 £12.70
25th Percentile £15.25 £14.99 £14.16
Median hourly rate £17.30 £15.62 £16.00
Median % change year-on-year +10.76% -2.38% +9.03%
75th Percentile £24.73 £18.85 £21.37
90th Percentile £27.61 £21.21 £21.46
UK median hourly rate £18.68 £16.30 £16.00
% change year-on-year +14.57% +1.88% +10.34%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 39,906 22,978 35,050
% of contract IT jobs with a recognized job title 92.37% 92.28% 92.85%
Number of daily rates quoted 24,562 15,111 22,827
10th Percentile £325 £294 £290
25th Percentile £415 £405 £413
Median daily rate (50th Percentile) £523 £513 £525
Median % change year-on-year +1.95% -2.38% -4.55%
75th Percentile £625 £635 £638
90th Percentile £734 £750 £750
UK median daily rate £515 £500 £525
% change year-on-year +3.00% -4.76% -2.33%
Number of hourly rates quoted 2,811 1,028 2,703
10th Percentile £15.93 £14.00 £12.86
25th Percentile £21.93 £18.13 £16.58
Median hourly rate £45.56 £29.00 £39.50
Median % change year-on-year +57.09% -26.58% -12.22%
75th Percentile £67.84 £58.75 £63.75
90th Percentile £80.00 £75.00 £74.37
UK median hourly rate £44.94 £27.50 £37.50
% change year-on-year +63.40% -26.67% -16.67%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 20 June 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 20 June 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 20 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East -51 30 £200 - 11
North of England -89 29 £200 +33.33% 12
Midlands -48 25 £131 -27.13% 3
East of England -49 22 £205 -8.89% 2
North West -50 20 £200 +33.33% 4
London -79 19 £230 +4.55% 1
South West -28 18 £225 +21.62% 2
East Midlands -7 16 £131 -0.88% 3
West Midlands -59 9 £165 -13.16%
Yorkshire -66 6 £225 +50.00% 7
North East -35 3 £200 -11.11% 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 20 June 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 65 (45.77%) Customer Service
2 58 (40.85%) Windows
3 50 (35.21%) Active Directory
4 48 (33.80%) Microsoft
5 45 (31.69%) ITIL
6 44 (30.99%) Microsoft 365
7 34 (23.94%) Problem-Solving
8 32 (22.54%) Security Cleared
9 27 (19.01%) Windows 10
10 25 (17.61%) ITSM
11 24 (16.90%) SC Cleared
12 23 (16.20%) ServiceNow
13 18 (12.68%) Microsoft Office
13 18 (12.68%) Service Management
14 16 (11.27%) Microsoft Exchange
15 14 (9.86%) Customer Experience
15 14 (9.86%) SLA
16 12 (8.45%) Android
17 11 (7.75%) Continuous Improvement
18 10 (7.04%) Azure
18 10 (7.04%) Google
18 10 (7.04%) Google Workspace
19 9 (6.34%) Collaborative Working
19 9 (6.34%) Digital Strategy
19 9 (6.34%) Entra ID
19 9 (6.34%) Service Delivery
20 8 (5.63%) Apple iOS
20 8 (5.63%) Degree
20 8 (5.63%) Incident Management
20 8 (5.63%) ITIL Certification

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 16 (11.27%) Microsoft Exchange
2 5 (3.52%) Mattermost
2 5 (3.52%) SharePoint
Applications
1 18 (12.68%) Microsoft Office
2 4 (2.82%) Microsoft Excel
3 2 (1.41%) Microsoft PowerPoint
Business Applications
1 5 (3.52%) Remedy ITSM
Cloud Services
1 44 (30.99%) Microsoft 365
2 10 (7.04%) Azure
2 10 (7.04%) Google Workspace
3 9 (6.34%) Entra ID
4 8 (5.63%) OneDrive
5 7 (4.93%) GCP
6 3 (2.11%) IaaS
7 2 (1.41%) Azure Sentinel
7 2 (1.41%) Power Platform
8 1 (0.70%) AWS
8 1 (0.70%) OCI
8 1 (0.70%) Rubrik
Communications & Networking
1 7 (4.93%) DHCP
1 7 (4.93%) DNS
1 7 (4.93%) VoIP
2 3 (2.11%) TCP/IP
2 3 (2.11%) VPN
3 2 (1.41%) Unified Communications
4 1 (0.70%) Broadband
4 1 (0.70%) LAN
4 1 (0.70%) NAS
4 1 (0.70%) SAN
4 1 (0.70%) WAN
4 1 (0.70%) Wi-Fi
Database & Business Intelligence
1 2 (1.41%) Power BI
Development Applications
1 7 (4.93%) JIRA
General
1 55 (38.73%) Social Skills
2 11 (7.75%) Public Sector
3 10 (7.04%) Organisational Skills
4 7 (4.93%) Manufacturing
4 7 (4.93%) Retail
5 6 (4.23%) Military
6 4 (2.82%) Analytical Skills
6 4 (2.82%) Finance
7 3 (2.11%) Inclusion and Diversity
7 3 (2.11%) Telecoms
8 2 (1.41%) Banking
8 2 (1.41%) Dutch Language
8 2 (1.41%) Hungarian Language
8 2 (1.41%) Legal
8 2 (1.41%) Presentation Skills
8 2 (1.41%) Romanian Language
9 1 (0.70%) German Language
9 1 (0.70%) Investment Banking
9 1 (0.70%) Local Government
9 1 (0.70%) Spanish Language
Miscellaneous
1 12 (8.45%) Onboarding
2 7 (4.93%) Enterprise Software
2 7 (4.93%) Smartphone
3 6 (4.23%) Management Information System
4 3 (2.11%) Self-Motivation
4 3 (2.11%) Video Conferencing
5 1 (0.70%) CMDB
5 1 (0.70%) Data Centre
5 1 (0.70%) Data Protection Act
5 1 (0.70%) Driving Licence
Operating Systems
1 58 (40.85%) Windows
2 27 (19.01%) Windows 10
3 12 (8.45%) Android
4 8 (5.63%) Apple iOS
4 8 (5.63%) Mac OS
5 1 (0.70%) Unix
5 1 (0.70%) Windows Server
5 1 (0.70%) Windows Server 2016
5 1 (0.70%) Windows Server 2019
Processes & Methodologies
1 65 (45.77%) Customer Service
2 45 (31.69%) ITIL
3 34 (23.94%) Problem-Solving
4 25 (17.61%) ITSM
5 18 (12.68%) Service Management
6 14 (9.86%) Customer Experience
7 11 (7.75%) Continuous Improvement
8 9 (6.34%) Collaborative Working
8 9 (6.34%) Digital Strategy
8 9 (6.34%) Service Delivery
9 8 (5.63%) Incident Management
10 7 (4.93%) Active Listening
10 7 (4.93%) CRM
10 7 (4.93%) Process Improvement
11 5 (3.52%) Agile
11 5 (3.52%) DevOps
12 4 (2.82%) Configuration Management
12 4 (2.82%) Cybersecurity
12 4 (2.82%) Problem Management
12 4 (2.82%) User Experience
Programming Languages
1 1 (0.70%) PowerShell
Qualifications
1 32 (22.54%) Security Cleared
2 24 (16.90%) SC Cleared
3 8 (5.63%) Degree
3 8 (5.63%) ITIL Certification
4 6 (4.23%) DV Cleared
5 3 (2.11%) Microsoft Certification
5 3 (2.11%) Microsoft Certified Professional
6 2 (1.41%) A+ Certification
6 2 (1.41%) ITIL Foundation Certificate
7 1 (0.70%) BPSS Clearance
7 1 (0.70%) DBS Check
7 1 (0.70%) MCSA
Quality Assurance & Compliance
1 14 (9.86%) SLA
2 2 (1.41%) GDPR
3 1 (0.70%) ISO/IEC 27001
System Software
1 50 (35.21%) Active Directory
2 2 (1.41%) VMware Infrastructure
3 1 (0.70%) BitLocker
3 1 (0.70%) VMware ESXi
3 1 (0.70%) VMware NSX
Systems Management
1 7 (4.93%) Microsoft Intune
2 2 (1.41%) vCenter Server
3 1 (0.70%) Dell DRAC
3 1 (0.70%) NetBackup
Vendors
1 48 (33.80%) Microsoft
2 23 (16.20%) ServiceNow
3 10 (7.04%) Google
4 7 (4.93%) Remedy
5 4 (2.82%) Freshdesk
6 3 (2.11%) Citrix
7 2 (1.41%) Apple
7 2 (1.41%) VMware
8 1 (0.70%) Commvault
8 1 (0.70%) Dell
8 1 (0.70%) Fortinet
8 1 (0.70%) Polycom
8 1 (0.70%) Zerto