Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £175, according to job vacancies posted in the 6 months leading up to 26 April 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
26 Apr 2026
Same period 2025 Same period 2024
Rank 422 311 230
Rank change year-on-year -111 -81 +68
Contract jobs requiring a Service Desk Analyst 150 168 380
As % of all contract jobs in England 0.38% 0.69% 1.02%
As % of the Job Titles category 0.41% 0.74% 1.10%
Number of daily rates quoted 68 83 159
10th Percentile £131 £140 £125
25th Percentile £137 £150 £150
Median daily rate (50th Percentile) £175 £190 £173
Median % change year-on-year -7.89% +9.83% -4.16%
75th Percentile £225 £234 £223
90th Percentile £332 £259 £288
UK median daily rate £178 £190 £173
% change year-on-year -6.58% +9.83% -3.89%
Number of hourly rates quoted 29 42 182
10th Percentile £14.38 £14.41 £12.86
25th Percentile £15.25 £14.99 £14.16
Median hourly rate £16.50 £16.30 £14.99
Median % change year-on-year +1.23% +8.74% -3.29%
75th Percentile £26.11 £19.99 £20.75
90th Percentile £27.08 £24.20 £21.46
UK median hourly rate £18.50 £16.65 £15.46
% change year-on-year +11.11% +7.71% -0.27%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 36,897 22,673 34,523
% of contract IT jobs with a recognized job title 92.34% 92.66% 92.73%
Number of daily rates quoted 23,106 15,121 22,965
10th Percentile £313 £300 £275
25th Percentile £413 £409 £411
Median daily rate (50th Percentile) £510 £525 £525
Median % change year-on-year -2.86% - -4.55%
75th Percentile £619 £638 £640
90th Percentile £725 £750 £750
UK median daily rate £500 £517 £525
% change year-on-year -3.29% -1.52% -2.78%
Number of hourly rates quoted 2,492 898 2,411
10th Percentile £15.72 £14.20 £12.92
25th Percentile £20.98 £18.51 £16.30
Median hourly rate £45.46 £31.70 £35.65
Median % change year-on-year +43.41% -11.08% -20.78%
75th Percentile £67.47 £64.50 £60.00
90th Percentile £78.75 £75.00 £72.50
UK median hourly rate £42.85 £29.24 £35.68
% change year-on-year +46.55% -18.05% -20.71%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 26 April 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 26 April 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 26 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England -39 34 £190 -15.56% 8
North of England -84 31 £150 - 12
South East -55 28 £173 -13.75% 5
Midlands -47 26 £131 -30.97% 7
East Midlands -23 20 £131 -30.97% 1
North West -48 19 £150 -4.76% 11
London -78 19 £210 +5.00% 1
South West -36 14 £308 +53.75% 6
Yorkshire -62 8 £200 +52.91%
West Midlands -61 6 £190 - 6
North East -19 4 £200 +6.67% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 26 April 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 68 (45.33%) Customer Service
2 55 (36.67%) Windows
3 51 (34.00%) Active Directory
4 49 (32.67%) ITIL
5 46 (30.67%) Microsoft
6 37 (24.67%) Problem-Solving
7 34 (22.67%) Security Cleared
8 32 (21.33%) Microsoft 365
9 27 (18.00%) SC Cleared
10 23 (15.33%) Windows 10
11 21 (14.00%) Microsoft Exchange
12 19 (12.67%) Android
12 19 (12.67%) Service Management
13 18 (12.00%) Google
13 18 (12.00%) Google Workspace
13 18 (12.00%) ITSM
13 18 (12.00%) Microsoft Office
14 16 (10.67%) ServiceNow
15 15 (10.00%) Apple iOS
16 14 (9.33%) Mac OS
17 13 (8.67%) Collaborative Working
17 13 (8.67%) ITIL Certification
17 13 (8.67%) SLA
17 13 (8.67%) VoIP
18 12 (8.00%) GCP
19 11 (7.33%) Customer Experience
19 11 (7.33%) Digital Strategy
20 9 (6.00%) DNS
20 9 (6.00%) Problem Management
21 8 (5.33%) DHCP

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 21 (14.00%) Microsoft Exchange
2 5 (3.33%) Mattermost
2 5 (3.33%) SharePoint
3 1 (0.67%) HCL Notes
Applications
1 18 (12.00%) Microsoft Office
2 4 (2.67%) Microsoft Excel
3 2 (1.33%) Microsoft PowerPoint
4 1 (0.67%) Spreadsheet
Business Applications
1 5 (3.33%) Remedy ITSM
Cloud Services
1 32 (21.33%) Microsoft 365
2 18 (12.00%) Google Workspace
3 12 (8.00%) GCP
4 7 (4.67%) Azure
5 4 (2.67%) Entra ID
6 3 (2.00%) IaaS
7 1 (0.67%) AWS
7 1 (0.67%) Cloud Computing
7 1 (0.67%) Mimecast
7 1 (0.67%) OCI
7 1 (0.67%) OneDrive
7 1 (0.67%) Power Platform
7 1 (0.67%) Rubrik
7 1 (0.67%) SaaS
Communications & Networking
1 13 (8.67%) VoIP
2 9 (6.00%) DNS
3 8 (5.33%) DHCP
4 5 (3.33%) TCP/IP
5 4 (2.67%) Broadband
6 2 (1.33%) LAN
6 2 (1.33%) Wi-Fi
7 1 (0.67%) Internet
7 1 (0.67%) NAS
7 1 (0.67%) Network Security
7 1 (0.67%) SAN
7 1 (0.67%) VPN
7 1 (0.67%) WAN
Database & Business Intelligence
1 1 (0.67%) Power BI
Development Applications
1 5 (3.33%) JIRA
General
1 46 (30.67%) Social Skills
2 13 (8.67%) Public Sector
2 13 (8.67%) Romanian Language
3 9 (6.00%) Military
4 7 (4.67%) Organisational Skills
5 6 (4.00%) Inclusion and Diversity
5 6 (4.00%) Manufacturing
5 6 (4.00%) Retail
6 4 (2.67%) Local Government
7 3 (2.00%) Analytical Skills
7 3 (2.00%) Documentation Skills
7 3 (2.00%) Finance
7 3 (2.00%) Telecoms
8 2 (1.33%) Banking
8 2 (1.33%) Legal
8 2 (1.33%) Presentation Skills
9 1 (0.67%) Dutch Language
9 1 (0.67%) German Language
9 1 (0.67%) Hungarian Language
9 1 (0.67%) Investment Banking
Miscellaneous
1 12 (8.00%) Smartphone
2 9 (6.00%) Management Information System
3 8 (5.33%) Onboarding
4 6 (4.00%) Enterprise Software
5 4 (2.67%) Self-Motivation
5 4 (2.67%) Video Conferencing
6 2 (1.33%) CMDB
6 2 (1.33%) Data Centre
7 1 (0.67%) Data Protection Act
7 1 (0.67%) Driving Licence
7 1 (0.67%) Virtual Team
Operating Systems
1 55 (36.67%) Windows
2 23 (15.33%) Windows 10
3 19 (12.67%) Android
4 15 (10.00%) Apple iOS
5 14 (9.33%) Mac OS
6 1 (0.67%) Unix
6 1 (0.67%) Windows Server
6 1 (0.67%) Windows Server 2016
6 1 (0.67%) Windows Server 2019
Processes & Methodologies
1 68 (45.33%) Customer Service
2 49 (32.67%) ITIL
3 37 (24.67%) Problem-Solving
4 19 (12.67%) Service Management
5 18 (12.00%) ITSM
6 13 (8.67%) Collaborative Working
7 11 (7.33%) Customer Experience
7 11 (7.33%) Digital Strategy
8 9 (6.00%) Problem Management
9 8 (5.33%) Process Improvement
10 7 (4.67%) Continuous Improvement
11 6 (4.00%) Active Listening
11 6 (4.00%) CRM
11 6 (4.00%) Cybersecurity
11 6 (4.00%) Incident Management
11 6 (4.00%) Migration
11 6 (4.00%) Service Delivery
12 5 (3.33%) Agile
12 5 (3.33%) Configuration Management
12 5 (3.33%) DevOps
Programming Languages
1 1 (0.67%) PowerShell
Qualifications
1 34 (22.67%) Security Cleared
2 27 (18.00%) SC Cleared
3 13 (8.67%) ITIL Certification
4 7 (4.67%) DV Cleared
5 5 (3.33%) Degree
6 3 (2.00%) Microsoft Certified Professional
7 2 (1.33%) ITIL Foundation Certificate
7 2 (1.33%) Microsoft Certification
8 1 (0.67%) A+ Certification
8 1 (0.67%) MCSA
Quality Assurance & Compliance
1 13 (8.67%) SLA
2 2 (1.33%) GDPR
3 1 (0.67%) ISO/IEC 27001
System Software
1 51 (34.00%) Active Directory
2 3 (2.00%) VMware Infrastructure
3 1 (0.67%) VMware ESXi
3 1 (0.67%) VMware NSX
Systems Management
1 4 (2.67%) Microsoft Intune
1 4 (2.67%) SCCM
2 2 (1.33%) vCenter Server
3 1 (0.67%) Dell DRAC
3 1 (0.67%) Jamf Pro
3 1 (0.67%) NetBackup
Vendors
1 46 (30.67%) Microsoft
2 18 (12.00%) Google
3 16 (10.67%) ServiceNow
4 7 (4.67%) Remedy
5 3 (2.00%) Apple
5 3 (2.00%) VMware
6 2 (1.33%) Citrix
7 1 (0.67%) Commvault
7 1 (0.67%) Dell
7 1 (0.67%) Fortinet
7 1 (0.67%) Lotus
7 1 (0.67%) Sophos
7 1 (0.67%) Zerto