Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £200, according to job vacancies posted in the 6 months leading up to 30 May 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
30 May 2026
Same period 2025 Same period 2024
Rank 466 313 236
Rank change year-on-year -153 -77 +62
Contract jobs requiring a Service Desk Analyst 136 166 367
As % of all contract jobs in England 0.32% 0.69% 1.00%
As % of the Job Titles category 0.35% 0.75% 1.08%
Number of daily rates quoted 74 74 151
10th Percentile £131 £139 £128
25th Percentile £156 £150 £150
Median daily rate (50th Percentile) £200 £190 £185
Median % change year-on-year +5.26% +2.70% +2.78%
75th Percentile £244 £236 £228
90th Percentile £327 £288 £345
UK median daily rate £200 £186 £176
% change year-on-year +7.38% +5.82% +0.57%
Number of hourly rates quoted 23 46 181
10th Percentile £15.02 £14.30 £12.86
25th Percentile £15.25 £14.99 £14.16
Median hourly rate £17.30 £16.05 £15.66
Median % change year-on-year +7.79% +2.49% +1.03%
75th Percentile £26.11 £19.05 £21.37
90th Percentile £28.33 £22.86 £21.46
UK median hourly rate £18.68 £16.30 £16.00
% change year-on-year +14.57% +1.88% +8.40%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 38,786 22,186 34,111
% of contract IT jobs with a recognized job title 92.33% 92.34% 92.75%
Number of daily rates quoted 24,000 14,689 22,539
10th Percentile £322 £293 £285
25th Percentile £413 £406 £413
Median daily rate (50th Percentile) £515 £518 £525
Median % change year-on-year -0.48% -1.43% -4.55%
75th Percentile £625 £638 £638
90th Percentile £725 £750 £750
UK median daily rate £513 £504 £525
% change year-on-year +1.69% -4.00% -2.78%
Number of hourly rates quoted 2,713 917 2,538
10th Percentile £15.72 £14.00 £12.86
25th Percentile £21.25 £18.20 £16.30
Median hourly rate £45.00 £29.33 £37.50
Median % change year-on-year +53.43% -21.79% -16.67%
75th Percentile £67.50 £60.00 £61.60
90th Percentile £78.95 £75.00 £73.75
UK median hourly rate £42.50 £28.00 £37.50
% change year-on-year +51.79% -25.33% -16.67%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 30 May 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 30 May 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 30 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England -95 28 £175 +11.11% 14
East of England -43 25 £205 -8.89% 9
South East -63 25 £190 -5.00% 9
Midlands -52 22 £131 -30.97% 4
North West -57 19 £150 -4.76% 5
London -72 19 £210 -4.55% 7
South West -37 18 £225 +21.62% 6
East Midlands -13 15 £131 -18.61% 1
West Midlands -70 7 £190 - 3
Yorkshire -72 5 - - 8
North East -23 4 £200 -11.11% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 30 May 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 65 (47.79%) Customer Service
2 59 (43.38%) Windows
3 50 (36.76%) ITIL
4 49 (36.03%) Microsoft
5 44 (32.35%) Active Directory
6 37 (27.21%) Microsoft 365
6 37 (27.21%) Problem-Solving
6 37 (27.21%) Security Cleared
7 29 (21.32%) SC Cleared
8 26 (19.12%) Windows 10
9 24 (17.65%) ITSM
10 23 (16.91%) ServiceNow
11 20 (14.71%) Service Management
12 18 (13.24%) Android
12 18 (13.24%) Microsoft Office
13 15 (11.03%) Microsoft Exchange
13 15 (11.03%) SLA
14 14 (10.29%) Google
14 14 (10.29%) Google Workspace
15 13 (9.56%) Apple iOS
15 13 (9.56%) Collaborative Working
15 13 (9.56%) Mac OS
16 12 (8.82%) ITIL Certification
16 12 (8.82%) VoIP
17 11 (8.09%) Customer Experience
17 11 (8.09%) GCP
18 10 (7.35%) Azure
18 10 (7.35%) Continuous Improvement
19 9 (6.62%) Digital Strategy
20 8 (5.88%) DHCP

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (11.03%) Microsoft Exchange
2 5 (3.68%) Mattermost
2 5 (3.68%) SharePoint
Applications
1 18 (13.24%) Microsoft Office
2 4 (2.94%) Microsoft Excel
3 2 (1.47%) Microsoft PowerPoint
Business Applications
1 5 (3.68%) Remedy ITSM
Cloud Services
1 37 (27.21%) Microsoft 365
2 14 (10.29%) Google Workspace
3 11 (8.09%) GCP
4 10 (7.35%) Azure
5 7 (5.15%) Entra ID
5 7 (5.15%) OneDrive
6 3 (2.21%) IaaS
7 2 (1.47%) Azure Sentinel
8 1 (0.74%) AWS
8 1 (0.74%) Cloud Computing
8 1 (0.74%) Mimecast
8 1 (0.74%) OCI
8 1 (0.74%) Power Platform
8 1 (0.74%) Rubrik
Communications & Networking
1 12 (8.82%) VoIP
2 8 (5.88%) DHCP
2 8 (5.88%) DNS
3 4 (2.94%) TCP/IP
4 3 (2.21%) Broadband
4 3 (2.21%) VPN
5 1 (0.74%) LAN
5 1 (0.74%) NAS
5 1 (0.74%) SAN
5 1 (0.74%) Unified Communications
5 1 (0.74%) WAN
5 1 (0.74%) Wi-Fi
Database & Business Intelligence
1 1 (0.74%) Power BI
Development Applications
1 7 (5.15%) JIRA
General
1 50 (36.76%) Social Skills
2 11 (8.09%) Public Sector
3 9 (6.62%) Organisational Skills
4 8 (5.88%) Military
5 7 (5.15%) Manufacturing
5 7 (5.15%) Retail
6 4 (2.94%) Analytical Skills
7 3 (2.21%) Finance
7 3 (2.21%) Local Government
7 3 (2.21%) Telecoms
8 2 (1.47%) Banking
8 2 (1.47%) Dutch Language
8 2 (1.47%) Hungarian Language
8 2 (1.47%) Inclusion and Diversity
8 2 (1.47%) Legal
8 2 (1.47%) Presentation Skills
8 2 (1.47%) Romanian Language
9 1 (0.74%) Documentation Skills
9 1 (0.74%) German Language
9 1 (0.74%) Spanish Language
Miscellaneous
1 11 (8.09%) Onboarding
1 11 (8.09%) Smartphone
2 7 (5.15%) Enterprise Software
2 7 (5.15%) Management Information System
3 3 (2.21%) Self-Motivation
3 3 (2.21%) Video Conferencing
4 1 (0.74%) CMDB
4 1 (0.74%) Data Centre
4 1 (0.74%) Driving Licence
Operating Systems
1 59 (43.38%) Windows
2 26 (19.12%) Windows 10
3 18 (13.24%) Android
4 13 (9.56%) Apple iOS
4 13 (9.56%) Mac OS
5 1 (0.74%) Unix
5 1 (0.74%) Windows Server
5 1 (0.74%) Windows Server 2016
5 1 (0.74%) Windows Server 2019
Processes & Methodologies
1 65 (47.79%) Customer Service
2 50 (36.76%) ITIL
3 37 (27.21%) Problem-Solving
4 24 (17.65%) ITSM
5 20 (14.71%) Service Management
6 13 (9.56%) Collaborative Working
7 11 (8.09%) Customer Experience
8 10 (7.35%) Continuous Improvement
9 9 (6.62%) Digital Strategy
10 8 (5.88%) Service Delivery
11 7 (5.15%) Active Listening
11 7 (5.15%) CRM
12 6 (4.41%) Incident Management
12 6 (4.41%) Process Improvement
13 5 (3.68%) Agile
13 5 (3.68%) Cybersecurity
13 5 (3.68%) DevOps
13 5 (3.68%) Problem Management
14 4 (2.94%) Configuration Management
14 4 (2.94%) Root Cause Analysis
Programming Languages
1 1 (0.74%) PowerShell
Qualifications
1 37 (27.21%) Security Cleared
2 29 (21.32%) SC Cleared
3 12 (8.82%) ITIL Certification
4 7 (5.15%) DV Cleared
5 6 (4.41%) Degree
6 3 (2.21%) Microsoft Certification
6 3 (2.21%) Microsoft Certified Professional
7 2 (1.47%) A+ Certification
7 2 (1.47%) ITIL Foundation Certificate
8 1 (0.74%) BPSS Clearance
8 1 (0.74%) DBS Check
8 1 (0.74%) MCSA
Quality Assurance & Compliance
1 15 (11.03%) SLA
2 2 (1.47%) GDPR
3 1 (0.74%) ISO/IEC 27001
System Software
1 44 (32.35%) Active Directory
2 2 (1.47%) VMware Infrastructure
3 1 (0.74%) VMware ESXi
3 1 (0.74%) VMware NSX
Systems Management
1 6 (4.41%) Microsoft Intune
2 2 (1.47%) vCenter Server
3 1 (0.74%) Dell DRAC
3 1 (0.74%) NetBackup
3 1 (0.74%) SCCM
Vendors
1 49 (36.03%) Microsoft
2 23 (16.91%) ServiceNow
3 14 (10.29%) Google
4 7 (5.15%) Remedy
5 4 (2.94%) Freshdesk
6 3 (2.21%) Citrix
7 2 (1.47%) Apple
7 2 (1.47%) VMware
8 1 (0.74%) Commvault
8 1 (0.74%) Dell
8 1 (0.74%) Fortinet
8 1 (0.74%) Polycom
8 1 (0.74%) Sophos
8 1 (0.74%) Zerto