Period
to 13 June 2021

The median contractor rate for a Service Desk Analyst was £130 per day in advertised job vacancies in England during the 6 months to 13 June 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > England
6 months to
13 Jun 2021
Same period 2020 Same period 2019
Rank 313 267 339
Rank change year-on-year -46 +72 -27
Contract jobs requiring a Service Desk Analyst 359 373 629
As % of all contract jobs advertised in England 0.74% 0.96% 0.76%
As % of the Job Titles category 0.79% 1.02% 0.80%
Number of daily rates quoted 184 173 330
10th Percentile £91 £88 £105
25th Percentile £104 £105 £113
Median daily rate (50th Percentile) £130 £135 £150
Median % change year-on-year -3.70% -10.00% +11.11%
75th Percentile £171 £180 £194
90th Percentile £200 £200 £238
UK median daily rate £128 £130 £150
% change year-on-year -1.92% -13.33% +13.21%
Number of hourly rates quoted 112 102 158
10th Percentile £11.51 £11.00 £10.00
25th Percentile £12.25 £12.00 £11.85
Median hourly rate £13.75 £14.50 £13.60
Median % change year-on-year -5.17% +6.62% +0.74%
75th Percentile £16.50 £16.94 £15.55
90th Percentile £20.00 £18.36 £18.00
UK median hourly rate £13.75 £14.00 £13.60
% change year-on-year -1.79% +2.94% +4.62%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 45,228 36,424 78,293
% of contract IT jobs with a recognized job title 92.85% 93.77% 94.58%
Number of daily rates quoted 31,245 24,642 52,882
10th Percentile £300 £263 £275
25th Percentile £399 £373 £375
Median daily rate (50th Percentile) £500 £475 £475
Median % change year-on-year +5.26% - +5.56%
75th Percentile £588 £575 £575
90th Percentile £688 £673 £650
UK median daily rate £490 £475 £473
% change year-on-year +3.16% +0.53% +5.00%
Number of hourly rates quoted 1,472 1,235 2,352
10th Percentile £11.36 £11.63 £11.15
25th Percentile £14.00 £14.25 £13.25
Median hourly rate £21.00 £19.40 £18.70
Median % change year-on-year +8.25% +3.74% +6.86%
75th Percentile £43.75 £38.75 £42.00
90th Percentile £57.50 £52.50 £50.70
UK median hourly rate £21.18 £19.50 £18.25
% change year-on-year +8.59% +6.85% +4.29%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in England.

Daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 13 June 2021.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in England.

Hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 13 June 2021.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 13 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Midlands +20 92 £95 +7.71% 8
East of England +34 91 £120 -1.03% 3
South East -14 58 £140 +3.70% 4
East Midlands +19 55 £92 +4.31% 4
North of England -32 47 £150 +7.14% 13
London -89 44 £190 +24.08% 12
North West -25 38 £160 +14.29% 6
West Midlands +5 37 £145 +28.89% 4
South West +5 20 £175 - 3
Yorkshire -4 7 £120 -27.27% 6
North East +14 2 £100 - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 13 June 2021, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 179 (49.86%) Active Directory
2 162 (45.13%) Windows
3 154 (42.90%) Microsoft
4 139 (38.72%) Microsoft 365
5 128 (35.65%) ITIL
6 110 (30.64%) Windows 10
7 104 (28.97%) Social Skills
8 85 (23.68%) Microsoft Office
9 52 (14.48%) SLA
10 48 (13.37%) Incident Management
11 45 (12.53%) Problem-Solving
12 43 (11.98%) NHS
13 41 (11.42%) Retail
14 40 (11.14%) ServiceNow
15 35 (9.75%) Microsoft Excel
16 33 (9.19%) Citrix
17 26 (7.24%) Microsoft Certification
18 25 (6.96%) Service Management
19 23 (6.41%) Security Cleared
20 21 (5.85%) Analytical Skills
20 21 (5.85%) Remote Desktop
20 21 (5.85%) MCP
21 20 (5.57%) Process Improvement
22 19 (5.29%) Problem Management
23 18 (5.01%) Degree
23 18 (5.01%) Windows 7
24 17 (4.74%) Public Sector
25 15 (4.18%) Self-Motivation
26 14 (3.90%) Terminal Services
26 14 (3.90%) ITSM

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.62%) MS Exchange
2 5 (1.39%) SharePoint
3 4 (1.11%) IBM Notes
4 2 (0.56%) Skype for Business
5 1 (0.28%) Moodle
Applications
1 85 (23.68%) Microsoft Office
2 35 (9.75%) Microsoft Excel
3 1 (0.28%) Microsoft PowerPoint
Business Applications
1 2 (0.56%) assyst
2 1 (0.28%) Remedy ITSM
Cloud Services
1 139 (38.72%) Microsoft 365
2 3 (0.84%) Azure
3 2 (0.56%) Mimecast
4 1 (0.28%) Azure Active Directory
4 1 (0.28%) IaaS
4 1 (0.28%) OneDrive
4 1 (0.28%) PaaS
4 1 (0.28%) SaaS
Communications & Networking
1 21 (5.85%) Remote Desktop
2 13 (3.62%) Wi-Fi
3 11 (3.06%) VPN
4 8 (2.23%) Wireless
5 5 (1.39%) DNS
6 4 (1.11%) VoIP
7 3 (0.84%) Internet
7 3 (0.84%) LAN
7 3 (0.84%) Skype
7 3 (0.84%) TCP/IP
7 3 (0.84%) WAN
8 2 (0.56%) Cisco IOS
8 2 (0.56%) DHCP
8 2 (0.56%) Ethernet
9 1 (0.28%) FTP
9 1 (0.28%) IP Telephony
9 1 (0.28%) SMS
General
1 104 (28.97%) Social Skills
2 41 (11.42%) Retail
3 21 (5.85%) Analytical Skills
4 17 (4.74%) Public Sector
5 12 (3.34%) Banking
6 10 (2.79%) German Language
7 7 (1.95%) Organisational Skills
8 6 (1.67%) Finance
8 6 (1.67%) French Language
9 5 (1.39%) Dutch Language
9 5 (1.39%) Legal
9 5 (1.39%) Portuguese Language
9 5 (1.39%) Spanish Language
10 4 (1.11%) Digital Economy
10 4 (1.11%) International Banking
10 4 (1.11%) Italian Language
10 4 (1.11%) Law
11 3 (0.84%) Russian Language
11 3 (0.84%) Telecoms
12 2 (0.56%) Advertising
Miscellaneous
1 43 (11.98%) NHS
2 15 (4.18%) Self-Motivation
3 10 (2.79%) Management Information System
4 5 (1.39%) Blackberry
4 5 (1.39%) iPhone
5 4 (1.11%) User Experience
5 4 (1.11%) VLE
6 3 (0.84%) FMCG
7 2 (0.56%) EPoS
7 2 (0.56%) Smartphone
7 2 (0.56%) Video Conferencing
8 1 (0.28%) Analytical Mindset
8 1 (0.28%) iPad
Operating Systems
1 162 (45.13%) Windows
2 110 (30.64%) Windows 10
3 18 (5.01%) Windows 7
4 9 (2.51%) Windows Server
5 6 (1.67%) Android
6 5 (1.39%) Apple iOS
6 5 (1.39%) Windows 8
6 5 (1.39%) Windows XP
7 3 (0.84%) Windows Phone
7 3 (0.84%) Windows Server 2008
7 3 (0.84%) Windows Server 2012
8 2 (0.56%) Windows Server 2019
9 1 (0.28%) Linux
9 1 (0.28%) Mac OS
9 1 (0.28%) Windows Mobile
9 1 (0.28%) Windows Server 2016
Processes & Methodologies
1 128 (35.65%) ITIL
2 48 (13.37%) Incident Management
3 45 (12.53%) Problem-Solving
4 25 (6.96%) Service Management
5 20 (5.57%) Process Improvement
6 19 (5.29%) Problem Management
7 14 (3.90%) ITSM
8 7 (1.95%) Service Delivery
9 6 (1.67%) Active Listening
9 6 (1.67%) Change Management
10 5 (1.39%) Mobile Device Management
10 5 (1.39%) Password Management
10 5 (1.39%) Proactive Monitoring
10 5 (1.39%) Time Management
11 4 (1.11%) Computer Science
11 4 (1.11%) CRM
11 4 (1.11%) Hardware Maintenance
11 4 (1.11%) Performance Monitoring
11 4 (1.11%) Server Management
12 3 (0.84%) Case Management
Programming Languages
1 1 (0.28%) PowerShell
Qualifications
1 26 (7.24%) Microsoft Certification
2 23 (6.41%) Security Cleared
3 21 (5.85%) MCP
4 18 (5.01%) Degree
5 14 (3.90%) SC Cleared
6 12 (3.34%) A+ Certification
6 12 (3.34%) MCSA
7 7 (1.95%) DBS Check
7 7 (1.95%) ITIL Certification
8 5 (1.39%) DV Cleared
9 3 (0.84%) Computer Science Degree
10 2 (0.56%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 52 (14.48%) SLA
2 4 (1.11%) GDPR
3 1 (0.28%) Accessibility
3 1 (0.28%) Data Quality
3 1 (0.28%) Sarbanes-Oxley
System Software
1 179 (49.86%) Active Directory
2 14 (3.90%) Terminal Services
3 3 (0.84%) XenApp
4 2 (0.56%) VMware Infrastructure
5 1 (0.28%) Virtual Desktop
Systems Management
1 8 (2.23%) SCCM
2 5 (1.39%) SCOM
3 2 (0.56%) Systems Management Server (SMS)
4 1 (0.28%) Microsoft Intune
4 1 (0.28%) OpenView
4 1 (0.28%) OVSD
Vendors
1 154 (42.90%) Microsoft
2 40 (11.14%) ServiceNow
3 33 (9.19%) Citrix
4 11 (3.06%) Cisco
5 6 (1.67%) HP
6 5 (1.39%) VMware
7 4 (1.11%) Lotus
8 3 (0.84%) Remedy
9 2 (0.56%) Avaya
9 2 (0.56%) Liquidlogic
9 2 (0.56%) Samsung
10 1 (0.28%) Bomgar
10 1 (0.28%) BT
10 1 (0.28%) Dell
10 1 (0.28%) Draytek
10 1 (0.28%) Facebook
10 1 (0.28%) Instagram
10 1 (0.28%) Ivanti
10 1 (0.28%) NetApp
10 1 (0.28%) Salesforce.com