Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £198, according to job vacancies posted in the 6 months leading up to 29 August 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
29 Aug 2026
Same period 2025 Same period 2024
Rank 458 350 302
Rank change year-on-year -108 -48 -31
Contract jobs requiring a Service Desk Analyst 165 160 238
As % of all contract jobs in England 0.36% 0.58% 0.72%
As % of the Job Titles category 0.39% 0.63% 0.78%
Number of daily rates quoted 99 66 102
10th Percentile £120 £130 £140
25th Percentile £150 £150 £170
Median daily rate (50th Percentile) £198 £186 £190
Median % change year-on-year +6.04% -1.97% -
75th Percentile £235 £231 £225
90th Percentile £288 £288 £288
UK median daily rate £194 £185 £190
% change year-on-year +4.73% -2.63% +2.01%
Number of hourly rates quoted 20 53 83
10th Percentile £14.34 £14.24 £11.80
25th Percentile £14.36 £14.99 £14.16
Median hourly rate £15.92 £16.30 £16.30
Median % change year-on-year -2.33% - +1.88%
75th Percentile £22.45 £19.50 £21.37
90th Percentile £26.90 £23.33 £21.46
UK median hourly rate £15.88 £16.30 £16.30
% change year-on-year -2.58% - +1.88%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 42,428 25,399 30,679
% of contract IT jobs with a recognized job title 92.44% 91.54% 93.07%
Number of daily rates quoted 25,511 16,402 19,718
10th Percentile £325 £281 £302
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £508 £525
Median % change year-on-year +3.45% -3.33% -4.55%
75th Percentile £635 £625 £638
90th Percentile £738 £738 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -1.69%
Number of hourly rates quoted 3,254 1,363 1,634
10th Percentile £15.15 £13.75 £14.16
25th Percentile £21.25 £17.33 £20.74
Median hourly rate £42.50 £25.15 £45.00
Median % change year-on-year +68.99% -44.11% +2.60%
75th Percentile £68.00 £55.00 £66.61
90th Percentile £80.00 £72.50 £75.00
UK median hourly rate £42.00 £25.15 £43.00
% change year-on-year +67.00% -41.51% +1.18%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 29 August 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 29 August 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 29 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England -50 58 £175 +7.69% 20
North West -35 49 £163 - 8
East of England -34 33 £161 -15.13% 8
South East -63 24 £234 +28.08% 7
South West -25 22 £193 -3.75% 9
London -82 18 £225 -18.18% 4
Midlands -54 15 £131 -22.84% 7
East Midlands -15 8 £131 -0.44% 1
West Midlands -44 7 £190 -24.00% 5
Yorkshire -47 6 £211 +50.89% 10
North East -38 3 £200 +5.26% 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 August 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 68 (41.21%) Windows
2 63 (38.18%) Customer Service
3 61 (36.97%) Microsoft 365
4 58 (35.15%) Microsoft
5 53 (32.12%) Active Directory
6 44 (26.67%) ITIL
7 39 (23.64%) Problem-Solving
8 38 (23.03%) ServiceNow
9 29 (17.58%) Windows 10
10 27 (16.36%) ITSM
11 22 (13.33%) Security Cleared
12 20 (12.12%) SLA
13 18 (10.91%) Microsoft Office
13 18 (10.91%) Service Management
14 17 (10.30%) SC Cleared
15 15 (9.09%) Continuous Improvement
15 15 (9.09%) Incident Management
16 13 (7.88%) Azure
16 13 (7.88%) Customer Experience
17 12 (7.27%) Service Delivery
17 12 (7.27%) SharePoint
17 12 (7.27%) VPN
18 11 (6.67%) Microsoft Exchange
19 10 (6.06%) Collaborative Working
19 10 (6.06%) Entra ID
19 10 (6.06%) Mac OS
20 9 (5.45%) Android
20 9 (5.45%) Remedy
21 8 (4.85%) Degree
21 8 (4.85%) DHCP

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (7.27%) SharePoint
2 11 (6.67%) Microsoft Exchange
3 1 (0.61%) Mattermost
Applications
1 18 (10.91%) Microsoft Office
2 3 (1.82%) Acrobat
3 1 (0.61%) Microsoft Excel
3 1 (0.61%) Microsoft PowerPoint
Business Applications
1 7 (4.24%) Remedy ITSM
Cloud Services
1 61 (36.97%) Microsoft 365
2 13 (7.88%) Azure
3 10 (6.06%) Entra ID
4 8 (4.85%) OneDrive
5 6 (3.64%) Google Workspace
6 5 (3.03%) Mimecast
7 4 (2.42%) GCP
8 3 (1.82%) Cloud Computing
8 3 (1.82%) IaaS
9 2 (1.21%) Azure Sentinel
10 1 (0.61%) AWS
10 1 (0.61%) Power Platform
Communications & Networking
1 12 (7.27%) VPN
2 8 (4.85%) DHCP
2 8 (4.85%) DNS
3 5 (3.03%) TCP/IP
4 4 (2.42%) VoIP
5 3 (1.82%) Unified Communications
5 3 (1.82%) Wireless
6 2 (1.21%) Remote Desktop
7 1 (0.61%) Broadband
7 1 (0.61%) Cisco ASA
7 1 (0.61%) LAN
7 1 (0.61%) NAS
7 1 (0.61%) SAN
7 1 (0.61%) WAN
Database & Business Intelligence
1 1 (0.61%) Power BI
Development Applications
1 4 (2.42%) JIRA
General
1 54 (32.73%) Social Skills
2 13 (7.88%) Legal
3 12 (7.27%) Organisational Skills
4 10 (6.06%) Analytical Skills
5 7 (4.24%) Manufacturing
5 7 (4.24%) Public Sector
5 7 (4.24%) Retail
6 6 (3.64%) Finance
7 4 (2.42%) Military
8 3 (1.82%) Advertising
8 3 (1.82%) Inclusion and Diversity
8 3 (1.82%) Law
8 3 (1.82%) Spanish Language
9 2 (1.21%) Banking
9 2 (1.21%) Dutch Language
9 2 (1.21%) German Language
9 2 (1.21%) Hungarian Language
9 2 (1.21%) Italian Language
9 2 (1.21%) Romanian Language
10 1 (0.61%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.61%) LDAP
Miscellaneous
1 15 (9.09%) Onboarding
2 10 (6.06%) Enterprise Software
3 7 (4.24%) Management Information System
3 7 (4.24%) Smartphone
4 5 (3.03%) NHS
5 4 (2.42%) Data Protection Act
6 3 (1.82%) Analytical Mindset
6 3 (1.82%) Blackberry
7 1 (0.61%) CMDB
7 1 (0.61%) Data Centre
7 1 (0.61%) Driving Licence
7 1 (0.61%) Self-Motivation
7 1 (0.61%) Smartcard
Operating Systems
1 68 (41.21%) Windows
2 29 (17.58%) Windows 10
3 10 (6.06%) Mac OS
4 9 (5.45%) Android
5 4 (2.42%) Apple iOS
6 1 (0.61%) Windows Server
6 1 (0.61%) Windows Server 2019
Processes & Methodologies
1 63 (38.18%) Customer Service
2 44 (26.67%) ITIL
3 39 (23.64%) Problem-Solving
4 27 (16.36%) ITSM
5 18 (10.91%) Service Management
6 15 (9.09%) Continuous Improvement
6 15 (9.09%) Incident Management
7 13 (7.88%) Customer Experience
8 12 (7.27%) Service Delivery
9 10 (6.06%) Collaborative Working
10 7 (4.24%) Active Listening
11 6 (3.64%) User Experience
11 6 (3.64%) Workflow
12 5 (3.03%) Change Management
12 5 (3.03%) CRM
12 5 (3.03%) Data Protection
12 5 (3.03%) Digital Strategy
13 4 (2.42%) Problem Management
13 4 (2.42%) Process Improvement
14 3 (1.82%) Event Correlation
Programming Languages
1 1 (0.61%) PowerShell
Qualifications
1 22 (13.33%) Security Cleared
2 17 (10.30%) SC Cleared
3 8 (4.85%) Degree
4 5 (3.03%) ITIL Foundation Certificate
5 4 (2.42%) A+ Certification
5 4 (2.42%) ITIL Certification
5 4 (2.42%) Microsoft Certification
6 2 (1.21%) MCSE
6 2 (1.21%) Microsoft Certified Professional
7 1 (0.61%) BPSS Clearance
7 1 (0.61%) DBS Check
7 1 (0.61%) DV Cleared
7 1 (0.61%) MCSA
7 1 (0.61%) MOS
Quality Assurance & Compliance
1 20 (12.12%) SLA
2 1 (0.61%) Data Quality
System Software
1 53 (32.12%) Active Directory
2 3 (1.82%) VMware Infrastructure
3 2 (1.21%) Virtual Desktop
4 1 (0.61%) BitLocker
4 1 (0.61%) Hyper-V
Systems Management
1 6 (3.64%) Microsoft Intune
1 6 (3.64%) SCCM
2 1 (0.61%) Dell DRAC
2 1 (0.61%) vCenter Server
Vendors
1 58 (35.15%) Microsoft
2 38 (23.03%) ServiceNow
3 9 (5.45%) Remedy
4 6 (3.64%) Google
4 6 (3.64%) iManage
5 5 (3.03%) Cisco
5 5 (3.03%) Sophos
5 5 (3.03%) VMware
6 4 (2.42%) Freshdesk
7 3 (1.82%) Adobe
7 3 (1.82%) Dell
7 3 (1.82%) Intapp
7 3 (1.82%) Litera
8 2 (1.21%) Apple
8 2 (1.21%) Citrix
9 1 (0.61%) HP
9 1 (0.61%) Mitel
9 1 (0.61%) Polycom
9 1 (0.61%) Veeam