Service Desk Analyst Contracts in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £190, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 317 229 296
Rank change year-on-year -88 +67 +2
Contract jobs requiring a Service Desk Analyst 172 383 425
As % of all contract jobs advertised in England 0.71% 1.03% 0.84%
As % of the Job Titles category 0.76% 1.11% 0.89%
Number of daily rates quoted 81 161 232
10th Percentile £140 £125 £120
25th Percentile £150 £150 £150
Median daily rate (50th Percentile) £190 £175 £180
Median % change year-on-year +8.57% -2.78% +12.50%
75th Percentile £238 £223 £230
90th Percentile £261 £288 £269
UK median daily rate £190 £175 £180
% change year-on-year +8.57% -2.51% +12.19%
Number of hourly rates quoted 47 183 123
10th Percentile £14.17 £12.86 £12.53
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £16.30 £15.17 £15.50
Median % change year-on-year +7.45% -2.13% +6.90%
75th Percentile £19.87 £20.50 £18.50
90th Percentile £22.68 £21.46 £20.56
UK median hourly rate £16.30 £15.50 £15.50
% change year-on-year +5.16% - +6.90%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 22,549 34,488 47,741
% of contract IT jobs with a recognized job title 92.59% 92.73% 94.62%
Number of daily rates quoted 15,007 22,894 33,903
10th Percentile £300 £275 £313
25th Percentile £409 £413 £425
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +4.76%
75th Percentile £638 £643 £663
90th Percentile £750 £750 £763
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 900 2,432 1,409
10th Percentile £14.20 £13.00 £14.35
25th Percentile £18.51 £16.30 £20.00
Median hourly rate £30.62 £36.31 £45.00
Median % change year-on-year -15.67% -19.32% +100.00%
75th Percentile £63.75 £61.25 £65.00
90th Percentile £75.00 £72.50 £76.60
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in England.

Daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 1 May 2025.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in England.

Hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 1 May 2025.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +3 51 £150 -4.76% 28
East of England -19 42 £225 +55.17% 21
North West +7 35 £158 -21.25% 20
London +6 25 £218 +17.57% 15
South West -5 20 £200 -11.11% 7
South East +34 19 £200 +23.08% 12
Midlands +8 15 £190 +26.67% 7
Yorkshire -4 11 £131 -12.80% 5
West Midlands +9 9 £190 +26.67% 1
East Midlands +1 6 £190 +18.75% 5
North East - 5 £188 - 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 May 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 105 (61.05%) Customer Service
2 98 (56.98%) ITIL
3 91 (52.91%) Microsoft
3 91 (52.91%) Active Directory
4 84 (48.84%) Microsoft 365
5 74 (43.02%) Windows
6 73 (42.44%) Social Skills
7 67 (38.95%) ServiceNow
8 58 (33.72%) Problem-Solving
9 56 (32.56%) Incident Management
10 41 (23.84%) Microsoft Office
11 38 (22.09%) Security Cleared
12 36 (20.93%) Service Delivery
13 35 (20.35%) Citrix
13 35 (20.35%) Windows 10
14 34 (19.77%) SC Cleared
14 34 (19.77%) A+ Certification
15 33 (19.19%) Microsoft Excel
16 31 (18.02%) Microsoft Certification
16 31 (18.02%) SLA
17 29 (16.86%) MCSA
17 29 (16.86%) Wi-Fi
18 27 (15.70%) Microsoft PowerPoint
19 26 (15.12%) Analytical Skills
20 24 (13.95%) Mathematics
21 23 (13.37%) ITSM
22 19 (11.05%) SharePoint
23 16 (9.30%) Microsoft Intune
24 14 (8.14%) Azure
24 14 (8.14%) Public Sector

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (11.05%) SharePoint
2 9 (5.23%) Microsoft Exchange
3 4 (2.33%) Skype for Business
4 3 (1.74%) IBM Notes
5 2 (1.16%) CMS
Applications
1 41 (23.84%) Microsoft Office
2 33 (19.19%) Microsoft Excel
3 27 (15.70%) Microsoft PowerPoint
4 1 (0.58%) Chatbot
Business Applications
1 2 (1.16%) Remedy ITSM
2 1 (0.58%) Oracle EBS
Cloud Services
1 84 (48.84%) Microsoft 365
2 14 (8.14%) Azure
3 8 (4.65%) OneDrive
4 6 (3.49%) Google Workspace
5 5 (2.91%) Entra ID
6 2 (1.16%) Dynamics 365
6 2 (1.16%) GCP
7 1 (0.58%) Mimecast
Communications & Networking
1 29 (16.86%) Wi-Fi
2 8 (4.65%) DNS
2 8 (4.65%) TCP/IP
2 8 (4.65%) VPN
3 6 (3.49%) Remote Desktop
3 6 (3.49%) Skype
4 2 (1.16%) DHCP
4 2 (1.16%) VoIP
5 1 (0.58%) ADSL
5 1 (0.58%) Broadband
5 1 (0.58%) LAN
5 1 (0.58%) PSTN
5 1 (0.58%) WAN
Database & Business Intelligence
1 2 (1.16%) DTS
Development Applications
1 1 (0.58%) JIRA
General
1 73 (42.44%) Social Skills
2 26 (15.12%) Analytical Skills
3 14 (8.14%) Public Sector
4 9 (5.23%) Finance
4 9 (5.23%) Inclusion and Diversity
5 8 (4.65%) Law
5 8 (4.65%) Retail
6 7 (4.07%) Legal
7 5 (2.91%) Military
8 4 (2.33%) Banking
9 3 (1.74%) Investment Banking
10 2 (1.16%) Automotive
10 2 (1.16%) Back Office
10 2 (1.16%) German Language
11 1 (0.58%) Local Government
11 1 (0.58%) Organisational Skills
11 1 (0.58%) Police
11 1 (0.58%) Telecoms
Miscellaneous
1 13 (7.56%) Management Information System
2 7 (4.07%) Analytical Mindset
2 7 (4.07%) Enterprise Software
3 6 (3.49%) Driving Licence
4 5 (2.91%) Smartphone
5 4 (2.33%) Onboarding
6 3 (1.74%) NHS
6 3 (1.74%) Self-Motivation
7 2 (1.16%) Data Centre
8 1 (0.58%) Legacy Systems
8 1 (0.58%) Reinsurance
8 1 (0.58%) Video Conferencing
Operating Systems
1 74 (43.02%) Windows
2 35 (20.35%) Windows 10
3 10 (5.81%) Mac OS
4 6 (3.49%) Android
5 4 (2.33%) Apple iOS
5 4 (2.33%) Windows Server
6 2 (1.16%) Windows Server 2016
7 1 (0.58%) Windows Server 2012
7 1 (0.58%) Windows Server 2019
Processes & Methodologies
1 105 (61.05%) Customer Service
2 98 (56.98%) ITIL
3 58 (33.72%) Problem-Solving
4 56 (32.56%) Incident Management
5 36 (20.93%) Service Delivery
6 24 (13.95%) Mathematics
7 23 (13.37%) ITSM
8 9 (5.23%) Ticket Management
9 8 (4.65%) Service Management
10 7 (4.07%) Continuous Improvement
10 7 (4.07%) Process Improvement
11 6 (3.49%) Multi-Factor Authentication
11 6 (3.49%) Problem Management
12 5 (2.91%) Asset Management
12 5 (2.91%) Time Management
12 5 (2.91%) User Experience
13 4 (2.33%) Collaborative Working
14 3 (1.74%) IT Asset Management
14 3 (1.74%) Performance Metrics
14 3 (1.74%) Proactive Monitoring
Programming Languages
1 1 (0.58%) SQL
Qualifications
1 38 (22.09%) Security Cleared
2 34 (19.77%) A+ Certification
2 34 (19.77%) SC Cleared
3 31 (18.02%) Microsoft Certification
4 29 (16.86%) MCSA
5 13 (7.56%) ITIL Certification
6 10 (5.81%) Degree
7 1 (0.58%) MCSE
Quality Assurance & Compliance
1 31 (18.02%) SLA
System Software
1 91 (52.91%) Active Directory
2 3 (1.74%) VMware Infrastructure
3 1 (0.58%) Virtual Desktop
Systems Management
1 16 (9.30%) Microsoft Intune
2 3 (1.74%) SCCM
3 2 (1.16%) AirWatch
3 2 (1.16%) Symantec Enterprise Vault
Vendors
1 91 (52.91%) Microsoft
2 67 (38.95%) ServiceNow
3 35 (20.35%) Citrix
4 7 (4.07%) iManage
5 6 (3.49%) Google
6 5 (2.91%) Remedy
7 3 (1.74%) Apple
7 3 (1.74%) Lotus
7 3 (1.74%) VMware
8 2 (1.16%) Cisco
8 2 (1.16%) Intapp
8 2 (1.16%) Ivanti
8 2 (1.16%) Symantec
9 1 (0.58%) CrowdStrike
9 1 (0.58%) Netskope
9 1 (0.58%) Nexthink
9 1 (0.58%) Oracle
9 1 (0.58%) Rapid7
9 1 (0.58%) Salesforce