Period
to 16 August 2018

The median contractor rate for a Service Desk Analyst was £130 per day in advertised job vacancies in England during the 6 months to 16 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > England
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 303 343 290
Rank change year-on-year +40 -53 -50
Contract jobs requiring a Service Desk Analyst 803 628 905
As % of all contract IT jobs advertised in England 0.86% 0.71% 0.90%
As % of the Job Titles category 0.91% 0.75% 0.94%
Number of daily rates quoted 386 291 390
England median daily rate £130 £125 £130
Median daily rate % change year-on-year +4.00% -3.85% -
10th Percentile £101 £96 £92
90th Percentile £200 £206 £238
UK median daily rate £130 £125 £130
% change year-on-year +4.00% -3.85% -
Number of hourly rates quoted 229 201 297
England median hourly rate £14.00 £13.50 £13.50
Median hourly rate % change year-on-year +3.70% - +2.51%
10th Percentile £11.00 £10.00 £10.00
90th Percentile £18.75 £18.00 £19.50
UK median hourly rate £13.75 £13.50 £13.50
% change year-on-year +1.85% - +3.17%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,572 83,773 95,886
% of contract IT jobs with a recognized job title 94.83% 94.98% 95.08%
Number of daily rates quoted 58,626 54,843 63,245
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,824 2,552 2,824
England median hourly rate £18.50 £18.50 £19.00
Median hourly rate % change year-on-year - -2.63% +6.92%
10th Percentile £11.17 £10.75 £10.42
90th Percentile £48.75 £48.75 £46.00
UK median hourly rate £17.88 £18.70 £19.00
% change year-on-year -4.39% -1.58% +6.38%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in England.

Contractor daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 16 August 2018.

Contractor daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in England.

Contractor hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 16 August 2018.

Contractor hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +59 273 £140 -6.50% 19
North of England +20 136 £130 +8.33% 22
South East -39 127 £121 -7.31% 15
Midlands +7 118 £115 -4.17% 13
East of England +34 101 £140 +26.70% 11
North West +27 85 £133 +15.22% 8
West Midlands -12 73 £115 -8.91% 8
South West +15 47 £120 +4.35% 12
East Midlands +8 45 £117 -2.48% 5
Yorkshire -35 34 £120 - 11
North East +7 17 £133 - 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 August 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 452 (56.29%) Windows
2 385 (47.95%) Active Directory
3 336 (41.84%) Microsoft
4 281 (34.99%) Microsoft Office
5 262 (32.63%) ITIL
6 166 (20.67%) Windows 7
7 162 (20.17%) Office 365
8 145 (18.06%) Windows 10
9 134 (16.69%) Citrix
10 110 (13.70%) Problem-Solving
10 110 (13.70%) SLA
11 82 (10.21%) Incident Management
12 79 (9.84%) Service Management
13 69 (8.59%) Finance
14 65 (8.09%) ServiceNow
15 59 (7.35%) ITSM
16 57 (7.10%) SCCM
16 57 (7.10%) Cisco
16 57 (7.10%) Security Cleared
17 55 (6.85%) MS Exchange
18 54 (6.72%) Law
19 49 (6.10%) VPN
19 49 (6.10%) Service Delivery
20 46 (5.73%) Windows 8
21 44 (5.48%) Internet
22 43 (5.35%) Windows Server
23 42 (5.23%) Windows XP
23 42 (5.23%) Retail
24 41 (5.11%) SC Cleared
25 40 (4.98%) MCP

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (6.85%) MS Exchange
2 22 (2.74%) Skype for Business
3 19 (2.37%) Exchange Server 2010
4 18 (2.24%) SharePoint
5 10 (1.25%) Blackberry Enterprise Server
5 10 (1.25%) Exchange Server 2013
6 8 (1.00%) IBM Notes
7 6 (0.75%) Quickr
8 3 (0.37%) Exchange Server 2003
8 3 (0.37%) JBoss
8 3 (0.37%) Tomcat
9 2 (0.25%) Exchange Server 2007
9 2 (0.25%) SharePoint 2013
10 1 (0.12%) IIS
10 1 (0.12%) WordPress
Applications
1 281 (34.99%) Microsoft Office
2 36 (4.48%) Microsoft Excel
3 26 (3.24%) Microsoft PowerPoint
4 3 (0.37%) MS Visio
5 2 (0.25%) InfoPath
Business Applications
1 11 (1.37%) Elite 3E
2 9 (1.12%) Carpe Diem
3 6 (0.75%) assyst
4 1 (0.12%) Maximo
4 1 (0.12%) Salesforce.com CRM
4 1 (0.12%) SAP ERP
Cloud Services
1 162 (20.17%) Office 365
2 13 (1.62%) Microsoft Azure
3 4 (0.50%) Mimecast
4 3 (0.37%) Azure Active Directory
5 2 (0.25%) OneDrive
6 1 (0.12%) Amazon AWS
6 1 (0.12%) Cloud Computing
6 1 (0.12%) Dropbox
Communications & Networking
1 49 (6.10%) VPN
2 44 (5.48%) Internet
3 36 (4.48%) TCP/IP
4 35 (4.36%) DNS
5 33 (4.11%) DHCP
5 33 (4.11%) Remote Desktop
6 31 (3.86%) Skype
7 29 (3.61%) WAN
8 28 (3.49%) LAN
9 22 (2.74%) Intranet
10 20 (2.49%) VoIP
11 12 (1.49%) Wireless
12 10 (1.25%) FTP
13 8 (1.00%) SMS
14 5 (0.62%) ADSL
14 5 (0.62%) Ethernet
14 5 (0.62%) Wi-Fi
15 4 (0.50%) Broadband
15 4 (0.50%) Firewall
15 4 (0.50%) WebEx
Database & Business Intelligence
1 14 (1.74%) SQL Server
2 2 (0.25%) Data Warehouse
3 1 (0.12%) Electronic Patient Records
3 1 (0.12%) MySQL
Development Applications
1 7 (0.87%) JIRA
2 1 (0.12%) Visual Studio Team System
General
1 69 (8.59%) Finance
2 54 (6.72%) Law
3 42 (5.23%) Retail
4 32 (3.99%) Legal
5 24 (2.99%) Telecoms
6 15 (1.87%) Manufacturing
7 12 (1.49%) Advertising
7 12 (1.49%) German Language
8 11 (1.37%) Banking
9 8 (1.00%) Financial Institution
9 8 (1.00%) French Language
10 7 (0.87%) Italian Language
11 6 (0.75%) Portuguese Language
12 5 (0.62%) Dutch Language
12 5 (0.62%) Pharmaceutical
12 5 (0.62%) Spanish Language
13 3 (0.37%) Front Office
13 3 (0.37%) Publishing
13 3 (0.37%) Russian Language
14 2 (0.25%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.37%) COM
2 1 (0.12%) CSS
2 1 (0.12%) HTML
2 1 (0.12%) Web Services
Miscellaneous
1 39 (4.86%) Analytical Skills
1 39 (4.86%) Blackberry
2 37 (4.61%) iPhone
3 35 (4.36%) Management Information System
4 26 (3.24%) NHS
5 20 (2.49%) Smartphone
6 18 (2.24%) iPad
7 16 (1.99%) Self-Motivation
8 10 (1.25%) Computer Science
8 10 (1.25%) Video Conferencing
9 9 (1.12%) CMDB
9 9 (1.12%) Fat Client
9 9 (1.12%) Thin Client
10 6 (0.75%) Enterprise Software
11 5 (0.62%) Handset
12 4 (0.50%) Data Centre
12 4 (0.50%) Device Driver
12 4 (0.50%) Smartcard
13 3 (0.37%) Freedom of Information
13 3 (0.37%) User Experience
Operating Systems
1 452 (56.29%) Windows
2 166 (20.67%) Windows 7
3 145 (18.06%) Windows 10
4 46 (5.73%) Windows 8
5 43 (5.35%) Windows Server
6 42 (5.23%) Windows XP
7 29 (3.61%) Android
8 24 (2.99%) Mac OS X
9 17 (2.12%) Apple iOS
10 15 (1.87%) Windows Server 2012
11 13 (1.62%) Windows Server 2008
12 12 (1.49%) Unix
13 11 (1.37%) Windows Vista
14 9 (1.12%) Mac OS
15 8 (1.00%) Windows 2000
16 7 (0.87%) Linux
17 4 (0.50%) Windows Server 2003
18 3 (0.37%) Windows Mobile
19 1 (0.12%) AIX
19 1 (0.12%) Solaris
Processes & Methodologies
1 262 (32.63%) ITIL
2 110 (13.70%) Problem-Solving
3 82 (10.21%) Incident Management
4 79 (9.84%) Service Management
5 59 (7.35%) ITSM
6 49 (6.10%) Service Delivery
7 32 (3.99%) ITIL V3
7 32 (3.99%) Problem Management
8 23 (2.86%) Document Management
8 23 (2.86%) Mathematics
9 22 (2.74%) Time Management
10 18 (2.24%) Ticket Management
11 17 (2.12%) Continuous Improvement
12 15 (1.87%) Mobile Device Management
13 14 (1.74%) Kalman Filter
13 14 (1.74%) Root Cause Analysis
14 13 (1.62%) Web Filtering
15 12 (1.49%) Configuration Management
16 11 (1.37%) Business Intelligence
16 11 (1.37%) Change Management
Programming Languages
1 12 (1.49%) SQL
2 5 (0.62%) PowerShell
3 3 (0.37%) C
4 2 (0.25%) Java
5 1 (0.12%) JavaScript
Qualifications
1 57 (7.10%) Security Cleared
2 41 (5.11%) SC Cleared
3 40 (4.98%) MCP
3 40 (4.98%) Microsoft Certification
4 23 (2.86%) ITIL Certification
4 23 (2.86%) MCSA
5 22 (2.74%) Degree
6 18 (2.24%) MCSE
7 12 (1.49%) ITIL Foundation Certificate
8 10 (1.25%) HNC
9 9 (1.12%) MCITP
10 7 (0.87%) CCNA
10 7 (0.87%) Cisco Certification
10 7 (0.87%) DBS Check
11 6 (0.75%) DV Cleared
12 5 (0.62%) A+ Certification
12 5 (0.62%) MOS
13 4 (0.50%) MCTS
13 4 (0.50%) Network+ Certification
13 4 (0.50%) NVQ Level 3
Quality Assurance & Compliance
1 110 (13.70%) SLA
2 9 (1.12%) QA
3 3 (0.37%) GDPR
4 2 (0.25%) PMO
5 1 (0.12%) Data Quality
5 1 (0.12%) HL7
5 1 (0.12%) ISO/IEC 27001
System Software
1 385 (47.95%) Active Directory
2 20 (2.49%) VMware Infrastructure
3 9 (1.12%) Virtual Desktop
4 8 (1.00%) Virtual Machines
4 8 (1.00%) XenDesktop
4 8 (1.00%) XenServer
5 7 (0.87%) Hyper-V
6 6 (0.75%) XenApp
7 3 (0.37%) Terminal Services
8 1 (0.12%) BitLocker
8 1 (0.12%) Citrix Presentation Server
8 1 (0.12%) Microsoft App-V
8 1 (0.12%) Terminal Server
8 1 (0.12%) VMware Workstation
8 1 (0.12%) vSphere
Systems Management
1 57 (7.10%) SCCM
2 15 (1.87%) Systems Management Server (SMS)
3 13 (1.62%) AirWatch
4 9 (1.12%) OVSD
4 9 (1.12%) WSUS
5 7 (0.87%) OpenView
6 5 (0.62%) vCenter Server
7 4 (0.50%) SCOM
8 3 (0.37%) DameWare
9 2 (0.25%) Microsoft Intune
9 2 (0.25%) ZENworks
10 1 (0.12%) IBM BigFix
10 1 (0.12%) Microsoft Data Protection Manager
10 1 (0.12%) Norton AntiVirus
10 1 (0.12%) Perfmon
10 1 (0.12%) SCOrch
10 1 (0.12%) SCSM
10 1 (0.12%) Single Sign-On
10 1 (0.12%) Tivoli Endpoint Manager
10 1 (0.12%) ZABBIX
Vendors
1 336 (41.84%) Microsoft
2 134 (16.69%) Citrix
3 65 (8.09%) ServiceNow
4 57 (7.10%) Cisco
5 33 (4.11%) Apple
5 33 (4.11%) Ivanti
5 33 (4.11%) VMware
6 26 (3.24%) Remedy
7 25 (3.11%) HP
7 25 (3.11%) iManage
8 22 (2.74%) NetApp
9 11 (1.37%) Sony
10 10 (1.25%) Google
11 8 (1.00%) Lotus
11 8 (1.00%) McAfee
12 7 (0.87%) Avaya
12 7 (0.87%) Hummingbird
12 7 (0.87%) SAP
13 6 (0.75%) Mitel
13 6 (0.75%) Wyse