Period
to 20 February 2018

The median contractor rate for a Service Desk Analyst was £138 per day in advertised job vacancies in England during the 6 months to 20 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > England
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 275 278 279
Rank change year-on-year +3 +1 -78
Contract jobs requiring a Service Desk Analyst 878 769 866
As % of all contract IT jobs advertised in England 0.94% 0.87% 0.88%
As % of the Job Titles category 0.99% 0.92% 0.93%
Number of daily rates quoted 456 342 340
England median daily rate £138 £140 £135
Median daily rate % change year-on-year -1.79% +3.70% -3.57%
10th Percentile £101 £100 £100
90th Percentile £215 £219 £219
UK median daily rate £136 £140 £135
% change year-on-year -2.57% +3.70% -3.57%
Number of hourly rates quoted 240 256 334
England median hourly rate £13.00 £12.75 £13.50
Median hourly rate % change year-on-year +1.96% -5.56% +3.85%
10th Percentile £10.00 £10.00 £10.15
90th Percentile £18.70 £17.81 £19.50
UK median hourly rate £12.96 £12.50 £13.25
% change year-on-year +3.66% -5.66% +1.92%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,307 83,676 93,592
% of contract IT jobs with a recognized job title 94.71% 94.74% 95.14%
Number of daily rates quoted 59,256 54,952 60,773
England median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £256 £255
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,620 2,935 3,448
England median hourly rate £18.70 £18.50 £18.50
Median hourly rate % change year-on-year +1.08% - +11.45%
10th Percentile £11.00 £10.61 £10.50
90th Percentile £48.01 £47.50 £47.50
UK median hourly rate £18.70 £18.00 £19.00
% change year-on-year +3.89% -5.26% +15.15%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in England.

Contractor daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 20 February 2018.

Contractor daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in England.

Contractor hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 20 February 2018.

Contractor hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +45 325 £155 -3.13% 48
South East -16 172 £130 -22.39% 37
North of England +11 134 £123 +2.60% 43
Midlands +10 106 £119 -3.06% 18
East of England +20 89 £130 +4.00% 15
North West +18 67 £120 - 23
East Midlands +24 56 £114 +17.64% 15
South West +10 53 £120 -22.58% 21
Yorkshire -32 53 £125 +5.26% 17
West Midlands -8 50 £135 -16.92% 3
North East +51 14 £115 -16.36% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 February 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 523 (59.57%) Windows
2 439 (50.00%) Active Directory
3 379 (43.17%) ITIL
4 365 (41.57%) Microsoft
5 275 (31.32%) Microsoft Office
6 261 (29.73%) Windows 7
7 163 (18.56%) SLA
7 163 (18.56%) Service Management
8 160 (18.22%) Office 365
9 140 (15.95%) Windows 10
10 120 (13.67%) Citrix
11 106 (12.07%) Finance
12 102 (11.62%) Incident Management
13 91 (10.36%) MS Exchange
14 83 (9.45%) ITIL Certification
15 75 (8.54%) Security Cleared
16 63 (7.18%) ITSM
17 60 (6.83%) VPN
17 60 (6.83%) SCCM
18 59 (6.72%) Legal
19 58 (6.61%) SC Cleared
20 56 (6.38%) Blackberry
21 51 (5.81%) Apple
22 50 (5.69%) Cisco
23 48 (5.47%) Windows Server
24 47 (5.35%) Internet
24 47 (5.35%) Smartphone
25 45 (5.13%) Retail
25 45 (5.13%) Service Delivery
25 45 (5.13%) Management Information System

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (10.36%) MS Exchange
2 24 (2.73%) SharePoint
3 22 (2.51%) Exchange Server 2010
4 20 (2.28%) Blackberry Enterprise Server
5 18 (2.05%) Skype for Business
6 14 (1.59%) Exchange Server 2007
7 8 (0.91%) SharePoint 2010
8 6 (0.68%) Exchange Server 2013
8 6 (0.68%) IBM Notes
9 3 (0.34%) CMS
10 2 (0.23%) Exchange Server 2003
10 2 (0.23%) JBoss
10 2 (0.23%) Moodle
10 2 (0.23%) SharePoint 2013
10 2 (0.23%) Tomcat
Applications
1 275 (31.32%) Microsoft Office
2 24 (2.73%) Microsoft Excel
3 14 (1.59%) Microsoft PowerPoint
4 1 (0.11%) InfoPath
Business Applications
1 8 (0.91%) Carpe Diem
1 8 (0.91%) Elite 3E
2 6 (0.68%) Remedy ITSM
3 3 (0.34%) Dynamics CRM
3 3 (0.34%) Unit4 Business World
4 2 (0.23%) Oracle Financials
5 1 (0.11%) assyst
5 1 (0.11%) Eikon
5 1 (0.11%) Oracle 11i
5 1 (0.11%) Oracle Applications
5 1 (0.11%) Oracle Assets
5 1 (0.11%) Oracle Payables
5 1 (0.11%) Oracle Receivables
5 1 (0.11%) Payment Gateway
Cloud Services
1 160 (18.22%) Office 365
2 7 (0.80%) SaaS
3 6 (0.68%) Microsoft Azure
4 5 (0.57%) G Suite
5 3 (0.34%) Adobe Creative Cloud
6 1 (0.11%) Amazon AWS
6 1 (0.11%) Dropbox
6 1 (0.11%) Google Drive
6 1 (0.11%) OneDrive
Communications & Networking
1 60 (6.83%) VPN
2 47 (5.35%) Internet
3 41 (4.67%) DNS
4 39 (4.44%) DHCP
5 31 (3.53%) WAN
6 28 (3.19%) LAN
6 28 (3.19%) TCP/IP
7 27 (3.08%) Remote Desktop
8 26 (2.96%) VoIP
9 25 (2.85%) Skype
10 22 (2.51%) Wireless
11 17 (1.94%) Intranet
12 15 (1.71%) SMS
13 6 (0.68%) Wi-Fi
14 5 (0.57%) ATM
14 5 (0.57%) Broadband
15 4 (0.46%) 4G
15 4 (0.46%) Ethernet
15 4 (0.46%) IP Telephony
15 4 (0.46%) SAN
Database & Business Intelligence
1 5 (0.57%) SQL Server
2 2 (0.23%) SQL Server 2008
3 1 (0.11%) GIS
Development Applications
1 8 (0.91%) JIRA
2 7 (0.80%) Visual Studio
3 1 (0.11%) MSBuild
3 1 (0.11%) Oracle APEX
3 1 (0.11%) Oracle Forms
General
1 106 (12.07%) Finance
2 59 (6.72%) Legal
3 45 (5.13%) Retail
4 37 (4.21%) Banking
5 35 (3.99%) Law
6 25 (2.85%) International Banking
7 24 (2.73%) Publishing
8 19 (2.16%) Telecoms
9 16 (1.82%) Financial Institution
10 7 (0.80%) German Language
11 6 (0.68%) Manufacturing
12 5 (0.57%) French Language
13 4 (0.46%) Investment Banking
14 3 (0.34%) Advertising
14 3 (0.34%) Automotive
14 3 (0.34%) Back Office
14 3 (0.34%) Italian Language
15 2 (0.23%) Aerospace
15 2 (0.23%) Military
16 1 (0.11%) Local Government
Libraries, Frameworks & Software Standards
1 1 (0.11%) CSS
1 1 (0.11%) HTML
1 1 (0.11%) Software Packaging
1 1 (0.11%) Web Services
Miscellaneous
1 56 (6.38%) Blackberry
2 47 (5.35%) Smartphone
3 45 (5.13%) Management Information System
4 43 (4.90%) Analytical Skills
4 43 (4.90%) iPhone
5 29 (3.30%) NHS
6 15 (1.71%) iPad
7 10 (1.14%) Mobile Computing
8 9 (1.03%) Enterprise Software
9 8 (0.91%) Computer Science
9 8 (0.91%) Fat Client
9 8 (0.91%) Thin Client
9 8 (0.91%) Video Conferencing
10 7 (0.80%) PDA
11 6 (0.68%) BYOD
12 5 (0.57%) Driving Licence
12 5 (0.57%) EPoS
12 5 (0.57%) RSA SecurID
13 4 (0.46%) Reinsurance
14 3 (0.34%) Fintech
Operating Systems
1 523 (59.57%) Windows
2 261 (29.73%) Windows 7
3 140 (15.95%) Windows 10
4 48 (5.47%) Windows Server
5 45 (5.13%) Windows XP
6 40 (4.56%) Android
7 39 (4.44%) Windows 8
8 37 (4.21%) Apple iOS
9 31 (3.53%) Windows Server 2008
10 30 (3.42%) Windows Server 2012
11 20 (2.28%) Mac OS X
12 14 (1.59%) Windows Server 2003
13 13 (1.48%) Windows Mobile
14 11 (1.25%) Windows 2000
15 7 (0.80%) Mac OS
16 3 (0.34%) Linux
17 2 (0.23%) Windows Phone
18 1 (0.11%) BlackBerry OS
18 1 (0.11%) Unix
18 1 (0.11%) Windows Vista
Processes & Methodologies
1 379 (43.17%) ITIL
2 163 (18.56%) Service Management
3 102 (11.62%) Incident Management
4 63 (7.18%) ITSM
5 45 (5.13%) Service Delivery
6 40 (4.56%) Problem Management
7 39 (4.44%) Change Management
8 33 (3.76%) ITIL V3
9 32 (3.64%) Ticket Management
10 25 (2.85%) Configuration Management
11 20 (2.28%) Statistics
12 19 (2.16%) Document Management
13 18 (2.05%) Mathematics
14 17 (1.94%) CRM
15 16 (1.82%) Root Cause Analysis
16 13 (1.48%) Service Desk Management
17 11 (1.25%) Migration
18 10 (1.14%) Asset Management
19 9 (1.03%) Time Management
20 8 (0.91%) Agile Software Development
Programming Languages
1 19 (2.16%) SQL
2 9 (1.03%) C
3 6 (0.68%) PowerShell
4 1 (0.11%) JavaScript
4 1 (0.11%) Perl
4 1 (0.11%) PL/SQL
4 1 (0.11%) Tcl
Qualifications
1 83 (9.45%) ITIL Certification
2 75 (8.54%) Security Cleared
3 58 (6.61%) SC Cleared
4 45 (5.13%) MCP
5 24 (2.73%) Microsoft Certification
6 16 (1.82%) Degree
7 14 (1.59%) ITIL Foundation Certificate
8 8 (0.91%) DV Cleared
9 7 (0.80%) MCSE
10 6 (0.68%) MCSA
11 5 (0.57%) A+ Certification
12 4 (0.46%) Computer Science Degree
12 4 (0.46%) MCDST
13 3 (0.34%) MCITP
13 3 (0.34%) MOS
14 2 (0.23%) BPSS Clearance
14 2 (0.23%) CCENT
14 2 (0.23%) NVQ Level 3
15 1 (0.11%) CTC Cleared
15 1 (0.11%) DBS Check
Quality Assurance & Compliance
1 163 (18.56%) SLA
2 23 (2.62%) ISO 9001
2 23 (2.62%) ISO/IEC 20000
3 5 (0.57%) QA
4 3 (0.34%) PMO
5 1 (0.11%) Sarbanes-Oxley
System Software
1 439 (50.00%) Active Directory
2 30 (3.42%) XenApp
3 17 (1.94%) VMware Infrastructure
4 9 (1.03%) vSphere
5 7 (0.80%) Terminal Services
6 6 (0.68%) Hyper-V
7 4 (0.46%) Virtual Machines
8 3 (0.34%) Microsoft App-V
8 3 (0.34%) XenDesktop
9 2 (0.23%) Virtual Desktop
10 1 (0.11%) Citrix Presentation Server
10 1 (0.11%) Terminal Server
10 1 (0.11%) Virtual Servers
Systems Management
1 60 (6.83%) SCCM
2 27 (3.08%) Systems Management Server (SMS)
3 16 (1.82%) AirWatch
4 10 (1.14%) OVSD
5 4 (0.46%) DameWare
5 4 (0.46%) MAILsweeper
5 4 (0.46%) OpenView
6 1 (0.11%) SCOM
6 1 (0.11%) WSUS
Vendors
1 365 (41.57%) Microsoft
2 120 (13.67%) Citrix
3 51 (5.81%) Apple
4 50 (5.69%) Cisco
5 43 (4.90%) Ivanti
5 43 (4.90%) ServiceNow
6 36 (4.10%) VMware
7 28 (3.19%) HP
7 28 (3.19%) Remedy
8 27 (3.08%) Google
9 18 (2.05%) NetApp
10 17 (1.94%) iManage
11 16 (1.82%) Avaya
12 13 (1.48%) Altiris
13 9 (1.03%) Bloomberg
13 9 (1.03%) Dell
14 8 (0.91%) McAfee
15 7 (0.80%) Adobe
15 7 (0.80%) MobileIron
16 6 (0.68%) Sun