Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £170, according to job vacancies posted in the 6 months leading up to 2 February 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
2 Feb 2026
Same period 2025 Same period 2024
Rank 376 266 219
Rank change year-on-year -110 -47 +58
Contract jobs requiring a Service Desk Analyst 176 221 403
As % of all contract jobs in England 0.54% 0.84% 1.05%
As % of the Job Titles category 0.59% 0.91% 1.13%
Number of daily rates quoted 70 111 220
10th Percentile £131 £140 £125
25th Percentile £138 £150 £150
Median daily rate (50th Percentile) £170 £190 £174
Median % change year-on-year -10.53% +9.20% -3.33%
75th Percentile £200 £210 £218
90th Percentile £296 £250 £266
UK median daily rate £173 £186 £175
% change year-on-year -7.38% +6.43% -
Number of hourly rates quoted 56 35 140
10th Percentile £13.80 £14.01 £13.40
25th Percentile £14.38 £14.99 £14.15
Median hourly rate £16.00 £17.44 £15.31
Median % change year-on-year -8.26% +13.91% -1.23%
75th Percentile £18.99 £21.46 £18.00
90th Percentile £23.66 - £21.46
UK median hourly rate £16.00 £17.50 £15.31
% change year-on-year -8.57% +14.30% -1.23%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 30,066 24,417 35,598
% of contract IT jobs with a recognized job title 91.62% 93.06% 93.00%
Number of daily rates quoted 19,145 15,033 24,004
10th Percentile £300 £300 £270
25th Percentile £406 £413 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £625 £638 £644
90th Percentile £725 £750 £745
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,886 731 2,091
10th Percentile £14.96 £15.92 £13.25
25th Percentile £18.60 £21.25 £17.00
Median hourly rate £30.00 £35.00 £35.95
Median % change year-on-year -14.29% -2.64% +2.71%
75th Percentile £63.75 £64.50 £61.69
90th Percentile £71.00 £75.00 £72.75
UK median hourly rate £29.61 £33.00 £35.95
% change year-on-year -10.27% -8.21% +2.71%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 2 February 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 2 February 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 2 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England -3 62 £155 -31.11% 16
North of England -77 35 £175 +16.67% 18
South East -31 28 £175 -8.38% 35
Midlands -39 26 £131 -30.97% 13
North West -42 20 £150 -9.09% 5
East Midlands -11 17 £131 -30.97% 2
London -50 16 £285 +50.00% 7
South West -36 10 £194 -3.13% 8
Yorkshire -60 10 £181 +34.26% 10
West Midlands -38 9 £130 -31.58% 11
North East -22 5 £200 +6.67% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 February 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 102 (57.95%) Customer Service
2 60 (34.09%) Windows
3 58 (32.95%) Active Directory
3 58 (32.95%) Microsoft
4 49 (27.84%) Microsoft 365
5 46 (26.14%) Problem-Solving
6 45 (25.57%) ITIL
7 30 (17.05%) Windows 10
8 28 (15.91%) Security Cleared
9 26 (14.77%) Microsoft Exchange
9 26 (14.77%) ServiceNow
10 24 (13.64%) SC Cleared
11 22 (12.50%) Microsoft Office
12 18 (10.23%) ITSM
13 17 (9.66%) Service Management
14 16 (9.09%) SLA
15 14 (7.95%) Android
15 14 (7.95%) Google
15 14 (7.95%) Google Workspace
16 13 (7.39%) DNS
17 11 (6.25%) Apple iOS
17 11 (6.25%) Collaborative Working
17 11 (6.25%) Entra ID
17 11 (6.25%) Mac OS
17 11 (6.25%) SCCM
18 10 (5.68%) Azure
18 10 (5.68%) Incident Management
18 10 (5.68%) ITIL Certification
18 10 (5.68%) Microsoft Intune
18 10 (5.68%) Problem Management

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (14.77%) Microsoft Exchange
2 6 (3.41%) SharePoint
3 4 (2.27%) HCL Notes
4 1 (0.57%) Exchange Server 2013
Applications
1 22 (12.50%) Microsoft Office
2 5 (2.84%) Microsoft Excel
3 4 (2.27%) Microsoft PowerPoint
4 3 (1.70%) Spreadsheet
Business Applications
1 2 (1.14%) Remedy ITSM
2 1 (0.57%) SystmOne
Cloud Services
1 49 (27.84%) Microsoft 365
2 14 (7.95%) Google Workspace
3 11 (6.25%) Entra ID
4 10 (5.68%) Azure
5 9 (5.11%) GCP
6 3 (1.70%) Power Platform
7 1 (0.57%) Cloud Computing
7 1 (0.57%) Mimecast
7 1 (0.57%) OneDrive
7 1 (0.57%) SaaS
Communications & Networking
1 13 (7.39%) DNS
2 10 (5.68%) VoIP
3 8 (4.55%) DHCP
3 8 (4.55%) TCP/IP
4 6 (3.41%) Wi-Fi
5 4 (2.27%) VPN
6 3 (1.70%) Broadband
7 2 (1.14%) Internet
7 2 (1.14%) Network Security
8 1 (0.57%) LAN
8 1 (0.57%) Remote Desktop
8 1 (0.57%) SAN
8 1 (0.57%) Skype
Database & Business Intelligence
1 1 (0.57%) Looker
1 1 (0.57%) Power BI
General
1 79 (44.89%) Social Skills
2 21 (11.93%) Romanian Language
3 15 (8.52%) Public Sector
4 12 (6.82%) Polish Language
5 9 (5.11%) Inclusion and Diversity
6 6 (3.41%) Analytical Skills
6 6 (3.41%) Manufacturing
6 6 (3.41%) Military
6 6 (3.41%) Organisational Skills
7 5 (2.84%) Finance
7 5 (2.84%) Retail
8 4 (2.27%) Legal
8 4 (2.27%) Local Government
9 2 (1.14%) Documentation Skills
9 2 (1.14%) Spanish Language
10 1 (0.57%) Advertising
10 1 (0.57%) Banking
10 1 (0.57%) French Language
10 1 (0.57%) Lithuanian Language
10 1 (0.57%) Presentation Skills
Miscellaneous
1 10 (5.68%) Management Information System
1 10 (5.68%) Smartphone
2 9 (5.11%) Onboarding
3 7 (3.98%) Enterprise Software
4 5 (2.84%) Self-Motivation
5 4 (2.27%) Data Centre
5 4 (2.27%) Video Conferencing
6 2 (1.14%) CMDB
6 2 (1.14%) Virtual Team
7 1 (0.57%) Data Protection Act
7 1 (0.57%) NHS
Operating Systems
1 60 (34.09%) Windows
2 30 (17.05%) Windows 10
3 14 (7.95%) Android
4 11 (6.25%) Apple iOS
4 11 (6.25%) Mac OS
5 1 (0.57%) Mac OS X
5 1 (0.57%) Windows Server
5 1 (0.57%) Windows Server 2012
Processes & Methodologies
1 102 (57.95%) Customer Service
2 46 (26.14%) Problem-Solving
3 45 (25.57%) ITIL
4 18 (10.23%) ITSM
5 17 (9.66%) Service Management
6 11 (6.25%) Collaborative Working
7 10 (5.68%) Incident Management
7 10 (5.68%) Problem Management
8 9 (5.11%) Digital Strategy
8 9 (5.11%) Service Delivery
9 8 (4.55%) Continuous Improvement
10 7 (3.98%) Customer Experience
11 6 (3.41%) Process Improvement
11 6 (3.41%) User Experience
12 5 (2.84%) Active Listening
12 5 (2.84%) Migration
13 4 (2.27%) CRM
13 4 (2.27%) Mathematics
13 4 (2.27%) Proactive Monitoring
13 4 (2.27%) Root Cause Analysis
Programming Languages
1 1 (0.57%) PowerShell
Qualifications
1 28 (15.91%) Security Cleared
2 24 (13.64%) SC Cleared
3 10 (5.68%) ITIL Certification
4 9 (5.11%) Degree
5 8 (4.55%) Microsoft Certification
6 7 (3.98%) A+ Certification
7 5 (2.84%) DV Cleared
7 5 (2.84%) ITIL Foundation Certificate
8 3 (1.70%) MCSA
9 1 (0.57%) Microsoft Certified Professional
9 1 (0.57%) NVQ Level 3
Quality Assurance & Compliance
1 16 (9.09%) SLA
2 2 (1.14%) GDPR
3 1 (0.57%) ISO/IEC 27001
System Software
1 58 (32.95%) Active Directory
2 1 (0.57%) VMware Infrastructure
Systems Management
1 11 (6.25%) SCCM
2 10 (5.68%) Microsoft Intune
3 1 (0.57%) Jamf Pro
Vendors
1 58 (32.95%) Microsoft
2 26 (14.77%) ServiceNow
3 14 (7.95%) Google
4 4 (2.27%) Citrix
4 4 (2.27%) Lotus
5 3 (1.70%) Apple
6 2 (1.14%) Remedy
7 1 (0.57%) Altiris
7 1 (0.57%) Barracuda Networks
7 1 (0.57%) Bomgar
7 1 (0.57%) Dell
7 1 (0.57%) Fortinet
7 1 (0.57%) Ivanti
7 1 (0.57%) Sophos
7 1 (0.57%) VMware