Service Desk Analyst Contracts in England

The median contractor rate for a Service Desk Analyst was £125 per day in advertised job vacancies in England during the 3 months to 23 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst UK / England
Location	3 months to 23 Jun 2017	Same period 2016	Same period 2015
Rank	308	248	225
Rank change year-on-year	-60	-23
Contract jobs requiring a Service Desk Analyst	303	486	534
As % of all contract IT jobs advertised in England	0.70%	0.98%	1.04%
As % of the Job Titles category	0.74%	1.03%	1.10%
Number of daily rates quoted	144	194	146
Median daily rate	£125	£130	£130
Median daily rate % change year-on-year	-3.84%	-
90% offered a daily rate of more than	£94	£95	£100
10% offered a daily rate of more than	£190	£213	£200
UK excluding London median daily rate	£115	£125	£125
% change year-on-year	-8.00%	-
Number of hourly rates quoted	90	169	249
Median hourly rate	£14.00	£14.00	£13.35
Median hourly rate % change year-on-year	-	+4.86%
90% offered a hourly rate of more than	£11.00	£10.48	£10.20
10% offered a hourly rate of more than	£19.05	£19.00	£18.94
UK excluding London median hourly rate	£13.00	£14.00	£13.00
% change year-on-year	-7.14%	+7.69%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles England
Contract job vacancies with a job title containing a recognized job role	40726	46972	48452
As % of all contract IT job vacancies advertised in England	94.73%	95.05%	94.81%
Number of daily rates quoted	26580	31013	30938
Median daily rate	£450	£425	£400
Median daily rate % change year-on-year	+5.88%	+6.25%
90% offered a daily rate of more than	£275	£263	£250
10% offered a daily rate of more than	£600	£600	£575
UK excluding London median daily rate	£400	£400	£370
% change year-on-year	-	+8.10%
Number of hourly rates quoted	1241	1367	1887
Median hourly rate	£18.00	£17.50	£16.50
Median hourly rate % change year-on-year	+2.85%	+6.06%
90% offered a hourly rate of more than	£11.50	£11.00	£11.00
10% offered a hourly rate of more than	£47.50	£43.25	£40.00
UK excluding London median hourly rate	£17.50	£17.45	£16.14
% change year-on-year	+0.28%	+8.11%

Service Desk Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in England.

Contractor daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Analyst in England over the 3 months to 23 June 2017.

Contractor daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in England.

Contractor hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Analyst in England over the 3 months to 23 June 2017.

Contractor hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
London	-29	90	£135	-2.17%	11
South East	-15	79	£125	-16.66%	16
Yorkshire	+21	31	£120	-3.03%	15
West Midlands	+15	31	£138	+19.56%	6
North West	+12	22	£115	+2.22%	3
East Midlands	-11	22	£89	+4.41%	1
East of England	-64	22	£130	+4.00%	5
South West	-27	5	£100	-25.92%	3
North East	+62	1	-	-	3
Service Desk Analyst UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 June 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1	352 (55.61%)	Windows
2	323 (51.03%)	Active Directory
3	245 (38.70%)	ITIL
4	229 (36.18%)	Microsoft Office
5	227 (35.86%)	Microsoft
6	194 (30.65%)	Windows 7
7	111 (17.54%)	SLA
8	95 (15.01%)	Service Management
9	66 (10.43%)	Windows XP
10	60 (9.48%)	Security Cleared
11	58 (9.16%)	Windows 10
12	56 (8.85%)	ITSM
13	52 (8.21%)	MS Exchange
14	50 (7.90%)	Incident Management
15	48 (7.58%)	Office 365

16	47 (7.42%)	Citrix
17	43 (6.79%)	Blackberry
18	42 (6.64%)	SC Cleared
19	41 (6.48%)	Windows Server
20	40 (6.32%)	ITIL Certification
21	39 (6.16%)	Finance
22	38 (6.00%)	Cisco
23	37 (5.85%)	Analytical Skills
24	36 (5.69%)	LANDesk
25	35 (5.53%)	VPN
25	35 (5.53%)	Legal
26	34 (5.37%)	SCCM
27	33 (5.21%)	Problem Management
28	32 (5.06%)	TCP/IP
29	30 (4.74%)	Mac OS X

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	52 (8.21%)	MS Exchange
2	23 (3.63%)	Blackberry Enterprise Server
3	21 (3.32%)	SharePoint
4	18 (2.84%)	Exchange Server 2010
5	14 (2.21%)	IBM Notes
6	9 (1.42%)	Skype for Business
7	8 (1.26%)	Exchange Server 2003
7	8 (1.26%)	Exchange Server 2007
8	6 (0.95%)	SharePoint 2013
9	2 (0.32%)	SharePoint 2010
10	1 (0.16%)	CMS
10	1 (0.16%)	Confluence
10	1 (0.16%)	Exchange Server 2013
10	1 (0.16%)	Moodle

Applications
1	229 (36.18%)	Microsoft Office
2	28 (4.42%)	Microsoft Excel
3	19 (3.00%)	Microsoft PowerPoint
4	8 (1.26%)	MS Visio
5	3 (0.47%)	InfoPath
5	3 (0.47%)	Spreadsheet
6	1 (0.16%)	Microsoft Project

Business Applications
1	14 (2.21%)	Remedy ITSM
2	5 (0.79%)	Dynamics CRM
3	3 (0.47%)	SystmOne
4	2 (0.32%)	Dynamics AX
5	1 (0.16%)	assyst
5	1 (0.16%)	Dynamics NAV
5	1 (0.16%)	Payment Gateway
5	1 (0.16%)	SAP Oil and Gas

Cloud Services
1	48 (7.58%)	Office 365
2	10 (1.58%)	Microsoft Azure
3	7 (1.11%)	Azure Active Directory
4	3 (0.47%)	SaaS
5	2 (0.32%)	Amazon AWS
5	2 (0.32%)	G Suite
5	2 (0.32%)	IaaS
5	2 (0.32%)	OneDrive
6	1 (0.16%)	Google Drive

Communications & Networking
1	35 (5.53%)	VPN
2	32 (5.06%)	TCP/IP
3	25 (3.95%)	DHCP
3	25 (3.95%)	DNS
4	20 (3.16%)	WAN
5	19 (3.00%)	LAN
6	18 (2.84%)	Remote Desktop
6	18 (2.84%)	Wireless
7	14 (2.21%)	Internet
8	9 (1.42%)	Firewall
9	7 (1.11%)	Intranet
9	7 (1.11%)	Skype
10	6 (0.95%)	Wi-Fi
11	5 (0.79%)	VoIP
12	2 (0.32%)	Unified Communications
13	1 (0.16%)	Ethernet
13	1 (0.16%)	LDAP
13	1 (0.16%)	PBX
13	1 (0.16%)	WebEx
13	1 (0.16%)	WLAN

Database & Business Intelligence
1	1 (0.16%)	MS Access
1	1 (0.16%)	SQL Server

Development Applications
1	4 (0.63%)	JIRA
2	1 (0.16%)	Team Foundation Server
2	1 (0.16%)	Visual Studio

General
1	39 (6.16%)	Finance
2	35 (5.53%)	Legal
3	20 (3.16%)	Law
4	11 (1.74%)	French Language
4	11 (1.74%)	Italian Language
4	11 (1.74%)	Telecoms
5	9 (1.42%)	Retail
6	7 (1.11%)	Japanese Language
6	7 (1.11%)	Manufacturing
7	6 (0.95%)	Banking
8	5 (0.79%)	German Language
8	5 (0.79%)	Spanish Language
9	4 (0.63%)	Marketing
9	4 (0.63%)	Portuguese Language
9	4 (0.63%)	Publishing
10	3 (0.47%)	Dutch Language
10	3 (0.47%)	Local Government
11	2 (0.32%)	Advertising
11	2 (0.32%)	Pharmaceutical
11	2 (0.32%)	Russian Language

Libraries, Frameworks & Software Standards
1	2 (0.32%)	Middleware
2	1 (0.16%)	HTML

Miscellaneous
1	43 (6.79%)	Blackberry
2	37 (5.85%)	Analytical Skills
3	17 (2.69%)	NHS
4	16 (2.53%)	Video Conferencing
5	14 (2.21%)	iPhone
5	14 (2.21%)	Management Information System
6	11 (1.74%)	Driving Licence
6	11 (1.74%)	Smartphone
7	10 (1.58%)	Enterprise Software
8	8 (1.26%)	Computer Science
9	6 (0.95%)	Data Centre
9	6 (0.95%)	iPad
9	6 (0.95%)	Replication
10	5 (0.79%)	Life Science
11	4 (0.63%)	Client/Server
11	4 (0.63%)	PDA
12	3 (0.47%)	CMDB
12	3 (0.47%)	Fat Client
12	3 (0.47%)	Private Cloud
12	3 (0.47%)	Thin Client

Operating Systems
1	352 (55.61%)	Windows
2	194 (30.65%)	Windows 7
3	66 (10.43%)	Windows XP
4	58 (9.16%)	Windows 10
5	41 (6.48%)	Windows Server
6	30 (4.74%)	Mac OS X
7	26 (4.11%)	Windows 8
8	23 (3.63%)	Android
9	15 (2.37%)	Windows Vista
10	14 (2.21%)	Windows Server 2008
11	12 (1.90%)	Apple iOS
12	10 (1.58%)	Windows Server 2003
12	10 (1.58%)	Windows Server 2012
13	8 (1.26%)	Mac OS
13	8 (1.26%)	Windows 2000
14	4 (0.63%)	Linux
15	2 (0.32%)	Unix
16	1 (0.16%)	CentOS
16	1 (0.16%)	MVS
16	1 (0.16%)	Windows NT

Processes & Methodologies
1	245 (38.70%)	ITIL
2	95 (15.01%)	Service Management
3	56 (8.85%)	ITSM
4	50 (7.90%)	Incident Management
5	33 (5.21%)	Problem Management
6	22 (3.48%)	Root Cause Analysis
7	20 (3.16%)	Change Management
8	18 (2.84%)	Service Delivery
9	16 (2.53%)	CRM
10	13 (2.05%)	ITIL V3
11	11 (1.74%)	Asset Management
12	10 (1.58%)	Stakeholder Management
12	10 (1.58%)	Time Management
13	9 (1.42%)	Customer Requirements
13	9 (1.42%)	Data Protection
13	9 (1.42%)	ERP
13	9 (1.42%)	Information Security
14	8 (1.26%)	Agile Software Development
15	7 (1.11%)	Business Analysis
15	7 (1.11%)	Document Management

Programming Languages
1	4 (0.63%)	C
2	1 (0.16%)	C#
2	1 (0.16%)	Java
2	1 (0.16%)	JavaScript
2	1 (0.16%)	PHP
2	1 (0.16%)	PowerShell
2	1 (0.16%)	SQL

Qualifications
1	60 (9.48%)	Security Cleared
2	42 (6.64%)	SC Cleared
3	40 (6.32%)	ITIL Certification
4	24 (3.79%)	Microsoft Certification
5	15 (2.37%)	MCP
6	11 (1.74%)	Degree
6	11 (1.74%)	MCSE
7	9 (1.42%)	DV Cleared
8	6 (0.95%)	BPSS Clearance
8	6 (0.95%)	MCSA
8	6 (0.95%)	MOS
9	5 (0.79%)	A+ Certification
10	4 (0.63%)	Computer Science Degree
10	4 (0.63%)	ITIL Foundation Certificate
11	3 (0.47%)	DBS Check
11	3 (0.47%)	MCDST
11	3 (0.47%)	MCITP
12	2 (0.32%)	CTC Cleared
13	1 (0.16%)	NVQ Level 3
13	1 (0.16%)	Postgraduate

Quality Assurance & Compliance
1	111 (17.54%)	SLA
2	2 (0.32%)	Disclosure Scotland
2	2 (0.32%)	PMO
3	1 (0.16%)	ISO 9001
3	1 (0.16%)	PCI DSS

System Software
1	323 (51.03%)	Active Directory
2	15 (2.37%)	VMware Infrastructure
3	11 (1.74%)	vSphere
4	8 (1.26%)	Virtual Desktop
5	4 (0.63%)	XenApp
6	2 (0.32%)	Terminal Services
7	1 (0.16%)	XenDesktop

Systems Management
1	34 (5.37%)	SCCM
2	7 (1.11%)	Microsoft Intune
2	7 (1.11%)	Systems Management Server (SMS)
3	5 (0.79%)	AirWatch
4	2 (0.32%)	DameWare
4	2 (0.32%)	Symantec Endpoint Protection
5	1 (0.16%)	SafeCom

Vendors
1	227 (35.86%)	Microsoft
2	47 (7.42%)	Citrix
3	38 (6.00%)	Cisco
4	36 (5.69%)	LANDesk
5	29 (4.58%)	ServiceNow
6	28 (4.42%)	Remedy
7	23 (3.63%)	Apple
8	20 (3.16%)	HP
9	19 (3.00%)	VMware
10	14 (2.21%)	Lotus
11	8 (1.26%)	Google
12	7 (1.11%)	Avaya
13	6 (0.95%)	Altiris
13	6 (0.95%)	iManage
13	6 (0.95%)	Intel
13	6 (0.95%)	Polycom
14	5 (0.79%)	MobileIron
14	5 (0.79%)	SAP
15	4 (0.63%)	BMC
16	3 (0.47%)	Dell