Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £190, according to job vacancies posted in the 6 months leading up to 16 May 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
16 May 2026
Same period 2025 Same period 2024
Rank 456 305 236
Rank change year-on-year -151 -69 +67
Contract jobs requiring a Service Desk Analyst 139 174 372
As % of all contract jobs in England 0.34% 0.72% 1.02%
As % of the Job Titles category 0.37% 0.78% 1.10%
Number of daily rates quoted 70 83 154
10th Percentile £131 £139 £126
25th Percentile £153 £150 £150
Median daily rate (50th Percentile) £190 £190 £175
Median % change year-on-year - +8.57% -2.78%
75th Percentile £229 £234 £223
90th Percentile £331 £282 £328
UK median daily rate £190 £189 £175
% change year-on-year +0.66% +7.86% -
Number of hourly rates quoted 25 44 182
10th Percentile £15.08 £14.15 £12.86
25th Percentile £15.25 £14.99 £14.16
Median hourly rate £16.50 £15.44 £14.99
Median % change year-on-year +6.87% +3.00% -3.29%
75th Percentile £26.11 £19.24 £20.00
90th Percentile £27.91 £23.59 £21.46
UK median hourly rate £17.90 £16.05 £15.64
% change year-on-year +11.53% +2.62% +0.90%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 37,874 22,423 33,721
% of contract IT jobs with a recognized job title 92.32% 92.43% 92.74%
Number of daily rates quoted 23,533 14,925 22,355
10th Percentile £318 £300 £281
25th Percentile £413 £406 £413
Median daily rate (50th Percentile) £513 £524 £525
Median % change year-on-year -2.19% -0.19% -4.55%
75th Percentile £625 £638 £645
90th Percentile £725 £750 £750
UK median daily rate £510 £513 £525
% change year-on-year -0.49% -2.38% -2.78%
Number of hourly rates quoted 2,602 907 2,424
10th Percentile £15.50 £14.00 £12.86
25th Percentile £20.76 £18.50 £16.30
Median hourly rate £45.56 £30.00 £37.18
Median % change year-on-year +51.85% -19.31% -17.38%
75th Percentile £67.50 £63.50 £61.30
90th Percentile £78.75 £75.00 £73.75
UK median hourly rate £42.69 £28.18 £36.50
% change year-on-year +51.47% -22.79% -18.89%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 16 May 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 16 May 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 16 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England -40 28 £205 -8.89% 11
North of England -87 28 £150 -4.76% 18
South East -63 27 £175 -8.38% 15
Midlands -58 24 £131 -30.97% 9
North West -48 19 £150 -4.76% 11
East Midlands -12 18 £131 -30.97% 2
London -74 18 £210 -3.45% 5
South West -42 16 £225 +12.50% 9
West Midlands -66 6 £190 - 7
Yorkshire -63 5 - - 6
North East -22 4 £200 -11.11% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 16 May 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 61 (43.88%) Customer Service
2 59 (42.45%) Windows
3 50 (35.97%) ITIL
4 48 (34.53%) Microsoft
5 47 (33.81%) Active Directory
6 36 (25.90%) Microsoft 365
7 35 (25.18%) Problem-Solving
8 34 (24.46%) Security Cleared
9 26 (18.71%) SC Cleared
10 23 (16.55%) Windows 10
11 22 (15.83%) ITSM
12 20 (14.39%) ServiceNow
13 19 (13.67%) Service Management
14 18 (12.95%) Android
15 17 (12.23%) Microsoft Exchange
15 17 (12.23%) Microsoft Office
16 16 (11.51%) Google
16 16 (11.51%) Google Workspace
17 14 (10.07%) Apple iOS
18 13 (9.35%) Mac OS
19 12 (8.63%) Collaborative Working
19 12 (8.63%) Customer Experience
19 12 (8.63%) ITIL Certification
19 12 (8.63%) SLA
19 12 (8.63%) VoIP
20 11 (7.91%) GCP
21 9 (6.47%) Azure
21 9 (6.47%) Digital Strategy
21 9 (6.47%) DNS
22 8 (5.76%) DHCP

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 17 (12.23%) Microsoft Exchange
2 5 (3.60%) Mattermost
2 5 (3.60%) SharePoint
Applications
1 17 (12.23%) Microsoft Office
2 4 (2.88%) Microsoft Excel
3 2 (1.44%) Microsoft PowerPoint
Business Applications
1 5 (3.60%) Remedy ITSM
Cloud Services
1 36 (25.90%) Microsoft 365
2 16 (11.51%) Google Workspace
3 11 (7.91%) GCP
4 9 (6.47%) Azure
5 7 (5.04%) OneDrive
6 6 (4.32%) Entra ID
7 3 (2.16%) IaaS
8 2 (1.44%) Azure Sentinel
9 1 (0.72%) AWS
9 1 (0.72%) Cloud Computing
9 1 (0.72%) Mimecast
9 1 (0.72%) OCI
9 1 (0.72%) Power Platform
9 1 (0.72%) Rubrik
9 1 (0.72%) SaaS
Communications & Networking
1 12 (8.63%) VoIP
2 9 (6.47%) DNS
3 8 (5.76%) DHCP
4 4 (2.88%) TCP/IP
5 3 (2.16%) Broadband
5 3 (2.16%) VPN
6 2 (1.44%) LAN
7 1 (0.72%) NAS
7 1 (0.72%) Network Security
7 1 (0.72%) SAN
7 1 (0.72%) WAN
7 1 (0.72%) Wi-Fi
Database & Business Intelligence
1 1 (0.72%) Power BI
Development Applications
1 5 (3.60%) JIRA
General
1 45 (32.37%) Social Skills
2 11 (7.91%) Public Sector
3 8 (5.76%) Military
4 7 (5.04%) Manufacturing
4 7 (5.04%) Organisational Skills
4 7 (5.04%) Retail
5 4 (2.88%) Inclusion and Diversity
5 4 (2.88%) Romanian Language
6 3 (2.16%) Analytical Skills
6 3 (2.16%) Documentation Skills
6 3 (2.16%) Local Government
6 3 (2.16%) Telecoms
7 2 (1.44%) Banking
7 2 (1.44%) Dutch Language
7 2 (1.44%) Finance
7 2 (1.44%) Hungarian Language
7 2 (1.44%) Legal
7 2 (1.44%) Presentation Skills
8 1 (0.72%) German Language
8 1 (0.72%) Spanish Language
Miscellaneous
1 13 (9.35%) Onboarding
2 11 (7.91%) Smartphone
3 7 (5.04%) Management Information System
4 6 (4.32%) Enterprise Software
5 3 (2.16%) Self-Motivation
5 3 (2.16%) Video Conferencing
6 1 (0.72%) CMDB
6 1 (0.72%) Data Centre
6 1 (0.72%) Data Protection Act
6 1 (0.72%) Driving Licence
6 1 (0.72%) Virtual Team
Operating Systems
1 59 (42.45%) Windows
2 23 (16.55%) Windows 10
3 18 (12.95%) Android
4 14 (10.07%) Apple iOS
5 13 (9.35%) Mac OS
6 1 (0.72%) Unix
6 1 (0.72%) Windows Server
6 1 (0.72%) Windows Server 2016
6 1 (0.72%) Windows Server 2019
Processes & Methodologies
1 61 (43.88%) Customer Service
2 50 (35.97%) ITIL
3 35 (25.18%) Problem-Solving
4 22 (15.83%) ITSM
5 19 (13.67%) Service Management
6 12 (8.63%) Collaborative Working
6 12 (8.63%) Customer Experience
7 9 (6.47%) Digital Strategy
8 7 (5.04%) Active Listening
8 7 (5.04%) Continuous Improvement
8 7 (5.04%) Incident Management
8 7 (5.04%) Process Improvement
8 7 (5.04%) Service Delivery
9 6 (4.32%) CRM
9 6 (4.32%) Problem Management
10 5 (3.60%) Agile
10 5 (3.60%) Cybersecurity
10 5 (3.60%) DevOps
11 4 (2.88%) Configuration Management
11 4 (2.88%) Migration
Programming Languages
1 1 (0.72%) PowerShell
Qualifications
1 34 (24.46%) Security Cleared
2 26 (18.71%) SC Cleared
3 12 (8.63%) ITIL Certification
4 7 (5.04%) DV Cleared
5 5 (3.60%) Degree
6 3 (2.16%) Microsoft Certified Professional
7 2 (1.44%) ITIL Foundation Certificate
7 2 (1.44%) Microsoft Certification
8 1 (0.72%) A+ Certification
8 1 (0.72%) MCSA
Quality Assurance & Compliance
1 12 (8.63%) SLA
2 2 (1.44%) GDPR
3 1 (0.72%) ISO/IEC 27001
System Software
1 47 (33.81%) Active Directory
2 2 (1.44%) VMware Infrastructure
3 1 (0.72%) VMware ESXi
3 1 (0.72%) VMware NSX
Systems Management
1 5 (3.60%) Microsoft Intune
2 4 (2.88%) SCCM
3 2 (1.44%) vCenter Server
4 1 (0.72%) Dell DRAC
4 1 (0.72%) Jamf Pro
4 1 (0.72%) NetBackup
Vendors
1 48 (34.53%) Microsoft
2 20 (14.39%) ServiceNow
3 16 (11.51%) Google
4 7 (5.04%) Remedy
5 4 (2.88%) Freshdesk
6 3 (2.16%) Apple
7 2 (1.44%) Citrix
7 2 (1.44%) VMware
8 1 (0.72%) Commvault
8 1 (0.72%) Dell
8 1 (0.72%) Fortinet
8 1 (0.72%) Sophos
8 1 (0.72%) Zerto