Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £200, according to job vacancies posted in the 6 months leading up to 15 August 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
15 Aug 2026
Same period 2025 Same period 2024
Rank 461 352 296
Rank change year-on-year -109 -56 -14
Contract jobs requiring a Service Desk Analyst 165 153 251
As % of all contract jobs in England 0.36% 0.55% 0.75%
As % of the Job Titles category 0.39% 0.60% 0.81%
Number of daily rates quoted 102 66 113
10th Percentile £131 £131 £140
25th Percentile £150 £150 £170
Median daily rate (50th Percentile) £200 £189 £190
Median % change year-on-year +5.96% -0.66% +2.70%
75th Percentile £238 £240 £238
90th Percentile £293 £288 £288
UK median daily rate £200 £188 £190
% change year-on-year +6.67% -1.32% +5.56%
Number of hourly rates quoted 18 45 97
10th Percentile £14.30 £14.44 £11.07
25th Percentile £14.36 £14.99 £14.16
Median hourly rate £15.88 £16.30 £16.30
Median % change year-on-year -2.58% - +1.88%
75th Percentile £24.65 £19.78 £21.37
90th Percentile £27.37 £24.03 £22.00
UK median hourly rate £15.81 £16.65 £16.30
% change year-on-year -5.05% +2.15% +4.37%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 42,382 25,355 30,894
% of contract IT jobs with a recognized job title 92.50% 91.59% 92.88%
Number of daily rates quoted 25,645 16,377 20,264
10th Percentile £325 £285 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £510 £525
Median % change year-on-year +2.94% -2.86% -4.55%
75th Percentile £626 £625 £638
90th Percentile £738 £738 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -1.87%
Number of hourly rates quoted 3,188 1,341 1,792
10th Percentile £15.25 £13.50 £14.25
25th Percentile £21.25 £17.48 £21.25
Median hourly rate £42.50 £25.30 £45.00
Median % change year-on-year +67.98% -43.78% +7.14%
75th Percentile £68.00 £55.00 £65.01
90th Percentile £80.00 £75.00 £75.00
UK median hourly rate £42.00 £25.15 £43.00
% change year-on-year +67.00% -41.51% +2.00%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 15 August 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 15 August 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 15 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England -47 59 £169 +12.50% 15
North West -27 50 £163 +8.33% 10
South West -33 27 £213 +6.25% 5
South East -64 25 £230 +26.03% 5
East of England -31 23 £205 -8.89% 10
London -75 20 £220 -14.15% 4
Midlands -49 17 £131 -30.97% 2
East Midlands -14 9 £131 -0.44%
West Midlands -49 8 £190 -24.00% 2
Yorkshire -47 6 £211 +50.89% 3
North East -43 3 £200 +11.11% 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 15 August 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 68 (41.21%) Windows
2 59 (35.76%) Active Directory
2 59 (35.76%) Customer Service
2 59 (35.76%) Microsoft 365
3 57 (34.55%) Microsoft
4 49 (29.70%) ITIL
5 39 (23.64%) ServiceNow
6 36 (21.82%) Problem-Solving
7 30 (18.18%) ITSM
7 30 (18.18%) Windows 10
8 27 (16.36%) Security Cleared
9 19 (11.52%) SLA
10 18 (10.91%) Microsoft Office
10 18 (10.91%) Service Management
11 17 (10.30%) SC Cleared
12 16 (9.70%) Incident Management
13 15 (9.09%) Continuous Improvement
14 14 (8.48%) Remedy
15 13 (7.88%) Azure
15 13 (7.88%) Customer Experience
16 12 (7.27%) VPN
17 11 (6.67%) Microsoft Exchange
17 11 (6.67%) Remedy ITSM
17 11 (6.67%) Service Delivery
18 10 (6.06%) Android
18 10 (6.06%) SharePoint
19 9 (5.45%) Degree
19 9 (5.45%) DHCP
19 9 (5.45%) DNS
19 9 (5.45%) Mac OS

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (6.67%) Microsoft Exchange
2 10 (6.06%) SharePoint
3 5 (3.03%) Mattermost
Applications
1 18 (10.91%) Microsoft Office
2 3 (1.82%) Acrobat
3 2 (1.21%) Microsoft Excel
4 1 (0.61%) Microsoft PowerPoint
Business Applications
1 11 (6.67%) Remedy ITSM
Cloud Services
1 59 (35.76%) Microsoft 365
2 13 (7.88%) Azure
3 8 (4.85%) Entra ID
3 8 (4.85%) OneDrive
4 6 (3.64%) Google Workspace
5 5 (3.03%) Mimecast
6 4 (2.42%) GCP
7 3 (1.82%) Cloud Computing
7 3 (1.82%) IaaS
8 2 (1.21%) AWS
8 2 (1.21%) Azure Sentinel
9 1 (0.61%) OCI
9 1 (0.61%) Power Platform
9 1 (0.61%) Rubrik
Communications & Networking
1 12 (7.27%) VPN
2 9 (5.45%) DHCP
2 9 (5.45%) DNS
3 5 (3.03%) TCP/IP
4 4 (2.42%) VoIP
5 3 (1.82%) Unified Communications
5 3 (1.82%) Wireless
6 2 (1.21%) NAS
6 2 (1.21%) SAN
7 1 (0.61%) Broadband
7 1 (0.61%) Cisco ASA
7 1 (0.61%) LAN
7 1 (0.61%) WAN
7 1 (0.61%) Wi-Fi
Database & Business Intelligence
1 1 (0.61%) Power BI
Development Applications
1 8 (4.85%) JIRA
General
1 54 (32.73%) Social Skills
2 13 (7.88%) Legal
3 9 (5.45%) Analytical Skills
3 9 (5.45%) Organisational Skills
4 6 (3.64%) Manufacturing
4 6 (3.64%) Public Sector
4 6 (3.64%) Retail
5 5 (3.03%) Finance
6 4 (2.42%) Military
7 3 (1.82%) Advertising
7 3 (1.82%) Banking
7 3 (1.82%) Inclusion and Diversity
7 3 (1.82%) Law
7 3 (1.82%) Spanish Language
8 2 (1.21%) Dutch Language
8 2 (1.21%) German Language
8 2 (1.21%) Hungarian Language
8 2 (1.21%) Italian Language
8 2 (1.21%) Telecoms
9 1 (0.61%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.61%) LDAP
Miscellaneous
1 13 (7.88%) Onboarding
2 11 (6.67%) Enterprise Software
3 7 (4.24%) Management Information System
3 7 (4.24%) Smartphone
4 3 (1.82%) Analytical Mindset
4 3 (1.82%) Blackberry
5 2 (1.21%) Data Protection Act
6 1 (0.61%) CMDB
6 1 (0.61%) Data Centre
6 1 (0.61%) Driving Licence
6 1 (0.61%) Smartcard
6 1 (0.61%) Video Conferencing
Operating Systems
1 68 (41.21%) Windows
2 30 (18.18%) Windows 10
3 10 (6.06%) Android
4 9 (5.45%) Mac OS
5 5 (3.03%) Apple iOS
6 2 (1.21%) Windows Server
7 1 (0.61%) Unix
7 1 (0.61%) Windows Server 2016
7 1 (0.61%) Windows Server 2019
Processes & Methodologies
1 59 (35.76%) Customer Service
2 49 (29.70%) ITIL
3 36 (21.82%) Problem-Solving
4 30 (18.18%) ITSM
5 18 (10.91%) Service Management
6 16 (9.70%) Incident Management
7 15 (9.09%) Continuous Improvement
8 13 (7.88%) Customer Experience
9 11 (6.67%) Service Delivery
10 8 (4.85%) Collaborative Working
11 6 (3.64%) Active Listening
11 6 (3.64%) Digital Strategy
11 6 (3.64%) Workflow
12 5 (3.03%) Agile
12 5 (3.03%) Change Management
12 5 (3.03%) CRM
12 5 (3.03%) DevOps
12 5 (3.03%) Process Improvement
12 5 (3.03%) User Experience
13 4 (2.42%) Configuration Management
Programming Languages
1 2 (1.21%) PowerShell
Qualifications
1 27 (16.36%) Security Cleared
2 17 (10.30%) SC Cleared
3 9 (5.45%) Degree
4 6 (3.64%) DV Cleared
4 6 (3.64%) ITIL Foundation Certificate
5 5 (3.03%) ITIL Certification
6 4 (2.42%) A+ Certification
6 4 (2.42%) Microsoft Certification
7 3 (1.82%) Microsoft Certified Professional
8 2 (1.21%) MCSE
9 1 (0.61%) BPSS Clearance
9 1 (0.61%) DBS Check
9 1 (0.61%) MCSA
9 1 (0.61%) MOS
Quality Assurance & Compliance
1 19 (11.52%) SLA
System Software
1 59 (35.76%) Active Directory
2 2 (1.21%) VMware Infrastructure
3 1 (0.61%) BitLocker
3 1 (0.61%) Hyper-V
3 1 (0.61%) VMware ESXi
3 1 (0.61%) VMware NSX
Systems Management
1 6 (3.64%) Microsoft Intune
1 6 (3.64%) SCCM
2 2 (1.21%) vCenter Server
3 1 (0.61%) Dell DRAC
3 1 (0.61%) NetBackup
Vendors
1 57 (34.55%) Microsoft
2 39 (23.64%) ServiceNow
3 14 (8.48%) Remedy
4 6 (3.64%) Google
4 6 (3.64%) iManage
5 5 (3.03%) Sophos
6 4 (2.42%) Cisco
6 4 (2.42%) Citrix
6 4 (2.42%) Freshdesk
7 3 (1.82%) Adobe
7 3 (1.82%) Intapp
7 3 (1.82%) Litera
7 3 (1.82%) VMware
8 2 (1.21%) Dell
9 1 (0.61%) Apple
9 1 (0.61%) Commvault
9 1 (0.61%) HP
9 1 (0.61%) Mitel
9 1 (0.61%) Polycom
9 1 (0.61%) Veeam