Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £200, according to job vacancies posted in the 6 months leading up to 27 September 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

 6 months to
27 Sep 2026		 Same period 2025 Same period 2024
Rank 470 368 321
Rank change year-on-year -102 -47 -67
Contract jobs requiring a Service Desk Analyst 166 157 218
As % of all contract jobs in England 0.36% 0.56% 0.67%
As % of the Job Titles category 0.39% 0.62% 0.72%
Number of daily rates quoted 102 61 92
10th Percentile £120 £130 £140
25th Percentile £150 £150 £170
Median daily rate (50th Percentile) £200 £180 £190
Median % change year-on-year +11.11% -5.26% -
75th Percentile £238 £225 £220
90th Percentile £288 £288 £255
UK median daily rate £200 £180 £190
% change year-on-year +11.11% -5.26% -
Number of hourly rates quoted 12 58 58
10th Percentile - £14.03 £14.16
25th Percentile £14.36 £14.38 £14.48
Median hourly rate £16.57 £16.00 £17.00
Median % change year-on-year +3.53% -5.88% +6.25%
75th Percentile £22.45 £18.50 £19.74
90th Percentile £26.57 £23.33 £21.37
UK median hourly rate £15.81 £16.00 £17.00
% change year-on-year -1.19% -5.88% +6.25%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 42,739 25,487 30,416
% of contract IT jobs with a recognized job title 92.18% 91.27% 93.02%
Number of daily rates quoted 25,336 16,425 18,705
10th Percentile £325 £275 £300
25th Percentile £425 £401 £413
Median daily rate (50th Percentile) £525 £510 £525
Median % change year-on-year +2.94% -2.86% -3.67%
75th Percentile £638 £625 £638
90th Percentile £738 £730 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -0.94%
Number of hourly rates quoted 3,574 1,402 1,402
10th Percentile £14.82 £13.75 £14.99
25th Percentile £20.53 £17.44 £21.25
Median hourly rate £42.50 £25.15 £45.00
Median % change year-on-year +68.99% -44.11% -
75th Percentile £67.89 £53.75 £67.50
90th Percentile £80.00 £70.00 £75.00
UK median hourly rate £41.74 £25.15 £43.00
% change year-on-year +65.94% -41.51% -3.37%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 27 September 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 27 September 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 27 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
North of England -47 59 £175 +7.69% 14
North West -27 49 £175 +7.69% 7
East of England -43 28 £161 -15.13% 11
South East -57 27 £238 +31.94% 16
South West -16 23 £200 -20.00% 5
London -81 18 £225 -18.18% 9
Midlands -40 16 £131 -13.23% 8
West Midlands -48 9 £165 -34.00% 4
East Midlands -15 7 £131 -0.44% 4
Yorkshire -50 7 £225 +38.46% 5
North East -38 3 £200 +5.26% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 27 September 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 69 (41.57%) Windows
2 65 (39.16%) Microsoft 365
3 61 (36.75%) Customer Service
4 60 (36.14%) Microsoft
5 54 (32.53%) Active Directory
6 48 (28.92%) ITIL
7 40 (24.10%) Problem-Solving
8 38 (22.89%) ServiceNow
9 30 (18.07%) ITSM
10 27 (16.27%) Windows 10
11 26 (15.66%) Security Cleared
12 21 (12.65%) SC Cleared
13 20 (12.05%) Service Management
13 20 (12.05%) SLA
14 16 (9.64%) Microsoft Office
15 15 (9.04%) Continuous Improvement
15 15 (9.04%) Incident Management
16 14 (8.43%) SharePoint
17 13 (7.83%) Azure
18 12 (7.23%) Mac OS
18 12 (7.23%) Service Delivery
18 12 (7.23%) VPN
19 11 (6.63%) Collaborative Working
19 11 (6.63%) Entra ID
20 9 (5.42%) Android
20 9 (5.42%) Microsoft Exchange
20 9 (5.42%) OneDrive
20 9 (5.42%) Remedy
21 8 (4.82%) Customer Experience
21 8 (4.82%) Degree

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (8.43%) SharePoint
2 9 (5.42%) Microsoft Exchange
3 1 (0.60%) Mattermost
Applications
1 16 (9.64%) Microsoft Office
2 3 (1.81%) Acrobat
Business Applications
1 7 (4.22%) Remedy ITSM
Cloud Services
1 65 (39.16%) Microsoft 365
2 13 (7.83%) Azure
3 11 (6.63%) Entra ID
4 9 (5.42%) OneDrive
5 6 (3.61%) Google Workspace
6 5 (3.01%) GCP
6 5 (3.01%) Mimecast
7 3 (1.81%) Cloud Computing
7 3 (1.81%) IaaS
8 2 (1.20%) Azure Sentinel
9 1 (0.60%) AWS
9 1 (0.60%) Power Platform
Communications & Networking
1 12 (7.23%) VPN
2 8 (4.82%) DHCP
2 8 (4.82%) DNS
3 5 (3.01%) TCP/IP
3 5 (3.01%) VoIP
4 3 (1.81%) Unified Communications
4 3 (1.81%) Wireless
5 2 (1.20%) Remote Desktop
6 1 (0.60%) Cisco ASA
6 1 (0.60%) LAN
6 1 (0.60%) NAS
6 1 (0.60%) SAN
6 1 (0.60%) WAN
Database & Business Intelligence
1 1 (0.60%) Power BI
Development Applications
1 5 (3.01%) JIRA
General
1 51 (30.72%) Social Skills
2 15 (9.04%) Legal
3 10 (6.02%) Analytical Skills
4 9 (5.42%) Organisational Skills
5 8 (4.82%) Public Sector
6 7 (4.22%) Finance
7 5 (3.01%) Military
8 3 (1.81%) Advertising
8 3 (1.81%) Inclusion and Diversity
8 3 (1.81%) Law
8 3 (1.81%) Spanish Language
9 2 (1.20%) Banking
9 2 (1.20%) Italian Language
9 2 (1.20%) Manufacturing
9 2 (1.20%) Retail
10 1 (0.60%) Aerospace
10 1 (0.60%) Dutch Language
10 1 (0.60%) German Language
10 1 (0.60%) Hungarian Language
10 1 (0.60%) Romanian Language
Libraries, Frameworks & Software Standards
1 1 (0.60%) LDAP
Miscellaneous
1 15 (9.04%) Onboarding
2 9 (5.42%) Enterprise Software
3 8 (4.82%) Smartphone
4 6 (3.61%) Management Information System
5 5 (3.01%) NHS
6 4 (2.41%) Data Protection Act
7 3 (1.81%) Analytical Mindset
7 3 (1.81%) Blackberry
7 3 (1.81%) Driving Licence
8 2 (1.20%) CMDB
9 1 (0.60%) Data Centre
9 1 (0.60%) Self-Motivation
9 1 (0.60%) Smartcard
9 1 (0.60%) Video Conferencing
Operating Systems
1 69 (41.57%) Windows
2 27 (16.27%) Windows 10
3 12 (7.23%) Mac OS
4 9 (5.42%) Android
5 6 (3.61%) Apple iOS
6 1 (0.60%) Windows Server
6 1 (0.60%) Windows Server 2019
Processes & Methodologies
1 61 (36.75%) Customer Service
2 48 (28.92%) ITIL
3 40 (24.10%) Problem-Solving
4 30 (18.07%) ITSM
5 20 (12.05%) Service Management
6 15 (9.04%) Continuous Improvement
6 15 (9.04%) Incident Management
7 12 (7.23%) Service Delivery
8 11 (6.63%) Collaborative Working
9 8 (4.82%) Customer Experience
10 6 (3.61%) Workflow
11 5 (3.01%) Change Management
11 5 (3.01%) Data Protection
11 5 (3.01%) User Experience
12 4 (2.41%) CRM
12 4 (2.41%) Digital Strategy
12 4 (2.41%) Ticket Management
13 3 (1.81%) Asset Management
13 3 (1.81%) Event Correlation
13 3 (1.81%) Proactive Monitoring
Programming Languages
1 1 (0.60%) PowerShell
Qualifications
1 26 (15.66%) Security Cleared
2 21 (12.65%) SC Cleared
3 8 (4.82%) Degree
4 6 (3.61%) ITIL Certification
5 5 (3.01%) ITIL Foundation Certificate
6 4 (2.41%) A+ Certification
6 4 (2.41%) Microsoft Certification
7 2 (1.20%) MCSE
8 1 (0.60%) BPSS Clearance
8 1 (0.60%) DBS Check
8 1 (0.60%) DV Cleared
8 1 (0.60%) MCSA
8 1 (0.60%) Microsoft Certified Professional
8 1 (0.60%) MOS
Quality Assurance & Compliance
1 20 (12.05%) SLA
2 1 (0.60%) Data Quality
System Software
1 54 (32.53%) Active Directory
2 3 (1.81%) VMware Infrastructure
3 2 (1.20%) Virtual Desktop
4 1 (0.60%) BitLocker
4 1 (0.60%) Hyper-V
Systems Management
1 7 (4.22%) SCCM
2 6 (3.61%) Microsoft Intune
3 1 (0.60%) Dell DRAC
3 1 (0.60%) Jamf Pro
3 1 (0.60%) Single Sign-On
3 1 (0.60%) vCenter Server
Vendors
1 60 (36.14%) Microsoft
2 38 (22.89%) ServiceNow
3 9 (5.42%) Remedy
4 7 (4.22%) iManage
5 6 (3.61%) Cisco
5 6 (3.61%) Google
6 5 (3.01%) Sophos
6 5 (3.01%) VMware
7 4 (2.41%) Freshdesk
8 3 (1.81%) Adobe
8 3 (1.81%) Dell
8 3 (1.81%) Intapp
8 3 (1.81%) Litera
9 2 (1.20%) Citrix
10 1 (0.60%) Apple
10 1 (0.60%) HP
10 1 (0.60%) Mitel
10 1 (0.60%) Polycom
10 1 (0.60%) Veeam
10 1 (0.60%) Zscaler
62 Service Desk Analyst jobs in England