Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £175, according to job vacancies posted in the 6 months leading up to 4 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
4 Mar 2026
Same period 2025 Same period 2024
Rank 403 288 216
Rank change year-on-year -115 -72 +63
Contract jobs requiring a Service Desk Analyst 166 201 413
As % of all contract jobs in England 0.46% 0.80% 1.10%
As % of the Job Titles category 0.50% 0.86% 1.18%
Number of daily rates quoted 70 111 196
10th Percentile £131 £140 £122
25th Percentile £150 £150 £150
Median daily rate (50th Percentile) £175 £190 £173
Median % change year-on-year -7.89% +9.83% -3.89%
75th Percentile £220 £210 £200
90th Percentile £331 £250 £280
UK median daily rate £175 £190 £171
% change year-on-year -7.89% +11.44% -4.75%
Number of hourly rates quoted 46 33 174
10th Percentile £13.80 £14.01 £12.86
25th Percentile £14.38 £15.16 £14.16
Median hourly rate £16.00 £18.00 £15.31
Median % change year-on-year -11.11% +17.57% -1.23%
75th Percentile £19.46 £21.46 £18.00
90th Percentile £25.42 £24.63 £21.46
UK median hourly rate £16.00 £18.25 £15.31
% change year-on-year -12.33% +19.20% -1.23%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,061 23,387 34,953
% of contract IT jobs with a recognized job title 91.94% 92.91% 92.84%
Number of daily rates quoted 20,941 15,028 23,405
10th Percentile £306 £299 £270
25th Percentile £412 £409 £410
Median daily rate (50th Percentile) £505 £525 £525
Median % change year-on-year -3.81% - -4.55%
75th Percentile £625 £638 £638
90th Percentile £725 £750 £745
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 2,141 735 2,208
10th Percentile £15.18 £16.13 £13.15
25th Percentile £19.00 £21.50 £16.30
Median hourly rate £35.00 £35.00 £33.31
Median % change year-on-year - +5.08% -19.28%
75th Percentile £65.00 £65.00 £60.00
90th Percentile £75.00 £76.25 £71.88
UK median hourly rate £33.50 £34.00 £34.00
% change year-on-year -1.47% - -16.05%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 4 March 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 4 March 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 4 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England -13 49 £190 -15.56% 5
North of England -87 32 £163 +8.33% 16
South East -29 27 £175 -12.50% 20
Midlands -49 26 £131 -30.97% 5
East Midlands -17 19 £131 -30.97% 4
London -68 19 £250 +31.58% 8
North West -53 18 £150 -4.76% 11
South West -37 15 £305 +52.50% 5
Yorkshire -66 10 £181 +34.26% 2
West Midlands -56 7 £130 -31.58% 1
North East -21 4 £188 - 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 4 March 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 91 (54.82%) Customer Service
2 57 (34.34%) Active Directory
2 57 (34.34%) Windows
3 54 (32.53%) Microsoft
4 48 (28.92%) ITIL
5 46 (27.71%) Microsoft 365
5 46 (27.71%) Problem-Solving
6 31 (18.67%) Security Cleared
7 28 (16.87%) Windows 10
8 23 (13.86%) SC Cleared
8 23 (13.86%) ServiceNow
9 21 (12.65%) ITSM
9 21 (12.65%) Microsoft Exchange
10 20 (12.05%) Microsoft Office
10 20 (12.05%) Service Management
11 15 (9.04%) Android
11 15 (9.04%) Google
11 15 (9.04%) Google Workspace
12 13 (7.83%) Apple iOS
12 13 (7.83%) SLA
13 12 (7.23%) Collaborative Working
13 12 (7.23%) Mac OS
14 11 (6.63%) Azure
14 11 (6.63%) DNS
14 11 (6.63%) Incident Management
14 11 (6.63%) ITIL Certification
14 11 (6.63%) VoIP
15 10 (6.02%) Digital Strategy
15 10 (6.02%) GCP
16 9 (5.42%) Microsoft Intune

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 21 (12.65%) Microsoft Exchange
2 6 (3.61%) SharePoint
3 4 (2.41%) Mattermost
4 3 (1.81%) HCL Notes
Applications
1 20 (12.05%) Microsoft Office
2 6 (3.61%) Microsoft Excel
3 4 (2.41%) Microsoft PowerPoint
4 2 (1.20%) Spreadsheet
Business Applications
1 6 (3.61%) Remedy ITSM
2 1 (0.60%) SystmOne
Cloud Services
1 46 (27.71%) Microsoft 365
2 15 (9.04%) Google Workspace
3 11 (6.63%) Azure
4 10 (6.02%) GCP
5 8 (4.82%) Entra ID
6 3 (1.81%) Power Platform
7 1 (0.60%) AWS
7 1 (0.60%) Cloud Computing
7 1 (0.60%) Mimecast
7 1 (0.60%) OCI
7 1 (0.60%) OneDrive
7 1 (0.60%) Rubrik
7 1 (0.60%) SaaS
Communications & Networking
1 11 (6.63%) DNS
1 11 (6.63%) VoIP
2 7 (4.22%) DHCP
2 7 (4.22%) Wi-Fi
3 6 (3.61%) TCP/IP
4 4 (2.41%) Broadband
4 4 (2.41%) VPN
5 2 (1.20%) Internet
5 2 (1.20%) LAN
6 1 (0.60%) NAS
6 1 (0.60%) Network Security
6 1 (0.60%) Remote Desktop
6 1 (0.60%) SAN
6 1 (0.60%) Skype
6 1 (0.60%) WAN
Database & Business Intelligence
1 1 (0.60%) Power BI
Development Applications
1 4 (2.41%) JIRA
General
1 69 (41.57%) Social Skills
2 18 (10.84%) Romanian Language
3 12 (7.23%) Public Sector
4 8 (4.82%) Polish Language
5 7 (4.22%) Inclusion and Diversity
5 7 (4.22%) Military
6 5 (3.01%) Analytical Skills
6 5 (3.01%) Finance
7 4 (2.41%) Local Government
8 3 (1.81%) Documentation Skills
9 2 (1.20%) Banking
9 2 (1.20%) Legal
9 2 (1.20%) Organisational Skills
9 2 (1.20%) Presentation Skills
9 2 (1.20%) Telecoms
10 1 (0.60%) French Language
10 1 (0.60%) Investment Banking
10 1 (0.60%) Manufacturing
10 1 (0.60%) Pharmaceutical
10 1 (0.60%) Retail
Miscellaneous
1 11 (6.63%) Management Information System
2 10 (6.02%) Smartphone
3 7 (4.22%) Onboarding
4 6 (3.61%) Video Conferencing
5 5 (3.01%) Enterprise Software
6 4 (2.41%) Data Centre
6 4 (2.41%) Self-Motivation
7 2 (1.20%) CMDB
8 1 (0.60%) Data Protection Act
8 1 (0.60%) NHS
8 1 (0.60%) Virtual Team
Operating Systems
1 57 (34.34%) Windows
2 28 (16.87%) Windows 10
3 15 (9.04%) Android
4 13 (7.83%) Apple iOS
5 12 (7.23%) Mac OS
6 1 (0.60%) Mac OS X
6 1 (0.60%) Unix
6 1 (0.60%) Windows Server
6 1 (0.60%) Windows Server 2016
Processes & Methodologies
1 91 (54.82%) Customer Service
2 48 (28.92%) ITIL
3 46 (27.71%) Problem-Solving
4 21 (12.65%) ITSM
5 20 (12.05%) Service Management
6 12 (7.23%) Collaborative Working
7 11 (6.63%) Incident Management
8 10 (6.02%) Digital Strategy
9 9 (5.42%) Problem Management
9 9 (5.42%) Service Delivery
10 7 (4.22%) Cybersecurity
10 7 (4.22%) Process Improvement
11 6 (3.61%) Continuous Improvement
11 6 (3.61%) Migration
11 6 (3.61%) User Experience
12 5 (3.01%) Configuration Management
12 5 (3.01%) Customer Experience
12 5 (3.01%) Root Cause Analysis
13 4 (2.41%) DevOps
13 4 (2.41%) Mathematics
Programming Languages
1 2 (1.20%) PowerShell
Qualifications
1 31 (18.67%) Security Cleared
2 23 (13.86%) SC Cleared
3 11 (6.63%) ITIL Certification
4 8 (4.82%) DV Cleared
5 6 (3.61%) Degree
5 6 (3.61%) Microsoft Certification
6 5 (3.01%) A+ Certification
7 4 (2.41%) ITIL Foundation Certificate
8 3 (1.81%) MCSA
9 2 (1.20%) Microsoft Certified Professional
10 1 (0.60%) NVQ Level 3
Quality Assurance & Compliance
1 13 (7.83%) SLA
2 2 (1.20%) GDPR
3 1 (0.60%) ISO/IEC 27001
System Software
1 57 (34.34%) Active Directory
2 2 (1.20%) VMware Infrastructure
3 1 (0.60%) VMware ESXi
3 1 (0.60%) VMware NSX
Systems Management
1 9 (5.42%) Microsoft Intune
1 9 (5.42%) SCCM
2 1 (0.60%) Jamf Pro
2 1 (0.60%) NetBackup
2 1 (0.60%) vCenter Server
Vendors
1 54 (32.53%) Microsoft
2 23 (13.86%) ServiceNow
3 15 (9.04%) Google
4 7 (4.22%) Remedy
5 6 (3.61%) Citrix
6 3 (1.81%) Apple
6 3 (1.81%) Lotus
7 2 (1.20%) VMware
8 1 (0.60%) Altiris
8 1 (0.60%) Bomgar
8 1 (0.60%) Commvault
8 1 (0.60%) Fortinet
8 1 (0.60%) Sophos
8 1 (0.60%) Zerto