Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £184, according to job vacancies posted in the 6 months leading up to 30 April 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
30 Apr 2026
Same period 2025 Same period 2024
Rank 440 314 227
Rank change year-on-year -126 -87 +66
Contract jobs requiring a Service Desk Analyst 148 171 383
As % of all contract jobs in England 0.37% 0.70% 1.03%
As % of the Job Titles category 0.40% 0.76% 1.11%
Number of daily rates quoted 68 83 161
10th Percentile £131 £140 £125
25th Percentile £150 £150 £150
Median daily rate (50th Percentile) £184 £190 £175
Median % change year-on-year -3.29% +8.57% -2.78%
75th Percentile £233 £234 £223
90th Percentile £332 £259 £288
UK median daily rate £184 £190 £175
% change year-on-year -3.29% +8.57% -2.51%
Number of hourly rates quoted 28 45 183
10th Percentile £14.79 £14.44 £12.86
25th Percentile £15.25 £14.99 £14.16
Median hourly rate £16.90 £16.30 £15.17
Median % change year-on-year +3.68% +7.45% -2.13%
75th Percentile £26.11 £19.97 £20.50
90th Percentile £27.29 £23.28 £21.46
UK median hourly rate £18.68 £16.30 £15.50
% change year-on-year +14.57% +5.16% -

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 37,244 22,538 34,519
% of contract IT jobs with a recognized job title 92.37% 92.63% 92.74%
Number of daily rates quoted 23,300 15,012 22,927
10th Percentile £313 £300 £275
25th Percentile £413 £409 £413
Median daily rate (50th Percentile) £510 £525 £525
Median % change year-on-year -2.86% - -4.55%
75th Percentile £621 £638 £640
90th Percentile £725 £750 £750
UK median daily rate £500 £515 £525
% change year-on-year -2.91% -1.90% -2.78%
Number of hourly rates quoted 2,527 898 2,426
10th Percentile £15.75 £14.20 £12.96
25th Percentile £20.90 £18.51 £16.30
Median hourly rate £47.00 £31.64 £35.96
Median % change year-on-year +48.55% -12.01% -20.09%
75th Percentile £67.50 £64.50 £61.25
90th Percentile £78.75 £75.00 £72.50
UK median hourly rate £44.00 £29.07 £36.00
% change year-on-year +51.36% -19.25% -20.00%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 30 April 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 30 April 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 30 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England -48 32 £205 -8.89% 7
North of England -94 30 £175 +16.67% 16
South East -42 27 £175 -12.50% 7
Midlands -57 27 £131 -30.97% 6
London -57 20 £210 +5.00% 1
East Midlands -15 19 £131 -30.97% 1
North West -51 19 £150 -4.76% 13
South West -37 14 £308 +53.75% 5
West Midlands -60 8 £190 - 5
Yorkshire -61 7 £200 +52.91% 3
North East -18 4 £200 +6.67%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 30 April 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 65 (43.92%) Customer Service
2 57 (38.51%) Windows
3 51 (34.46%) Active Directory
4 48 (32.43%) ITIL
4 48 (32.43%) Microsoft
5 35 (23.65%) Microsoft 365
5 35 (23.65%) Problem-Solving
6 34 (22.97%) Security Cleared
7 27 (18.24%) SC Cleared
8 24 (16.22%) Windows 10
9 21 (14.19%) ITSM
10 20 (13.51%) ServiceNow
11 19 (12.84%) Android
11 19 (12.84%) Microsoft Exchange
11 19 (12.84%) Service Management
12 18 (12.16%) Google
12 18 (12.16%) Google Workspace
13 17 (11.49%) Microsoft Office
14 15 (10.14%) Apple iOS
14 15 (10.14%) SLA
15 14 (9.46%) Mac OS
16 13 (8.78%) Collaborative Working
16 13 (8.78%) ITIL Certification
16 13 (8.78%) VoIP
17 12 (8.11%) GCP
18 11 (7.43%) Customer Experience
19 10 (6.76%) Digital Strategy
19 10 (6.76%) DNS
20 9 (6.08%) Azure
20 9 (6.08%) DHCP

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (12.84%) Microsoft Exchange
2 7 (4.73%) SharePoint
3 5 (3.38%) Mattermost
4 1 (0.68%) HCL Notes
Applications
1 17 (11.49%) Microsoft Office
2 4 (2.70%) Microsoft Excel
3 2 (1.35%) Microsoft PowerPoint
4 1 (0.68%) Spreadsheet
Business Applications
1 5 (3.38%) Remedy ITSM
Cloud Services
1 35 (23.65%) Microsoft 365
2 18 (12.16%) Google Workspace
3 12 (8.11%) GCP
4 9 (6.08%) Azure
5 6 (4.05%) Entra ID
6 5 (3.38%) OneDrive
7 3 (2.03%) IaaS
8 2 (1.35%) Azure Sentinel
9 1 (0.68%) AWS
9 1 (0.68%) Cloud Computing
9 1 (0.68%) Mimecast
9 1 (0.68%) OCI
9 1 (0.68%) Power Platform
9 1 (0.68%) Rubrik
9 1 (0.68%) SaaS
Communications & Networking
1 13 (8.78%) VoIP
2 10 (6.76%) DNS
3 9 (6.08%) DHCP
4 5 (3.38%) TCP/IP
5 4 (2.70%) Broadband
6 3 (2.03%) VPN
7 2 (1.35%) LAN
8 1 (0.68%) NAS
8 1 (0.68%) Network Security
8 1 (0.68%) SAN
8 1 (0.68%) WAN
8 1 (0.68%) Wi-Fi
Database & Business Intelligence
1 1 (0.68%) Power BI
Development Applications
1 5 (3.38%) JIRA
General
1 43 (29.05%) Social Skills
2 13 (8.78%) Public Sector
3 11 (7.43%) Romanian Language
4 9 (6.08%) Military
5 7 (4.73%) Organisational Skills
6 6 (4.05%) Inclusion and Diversity
6 6 (4.05%) Manufacturing
6 6 (4.05%) Retail
7 4 (2.70%) Local Government
8 3 (2.03%) Documentation Skills
8 3 (2.03%) Finance
8 3 (2.03%) Telecoms
9 2 (1.35%) Analytical Skills
9 2 (1.35%) Banking
9 2 (1.35%) Legal
9 2 (1.35%) Presentation Skills
10 1 (0.68%) Dutch Language
10 1 (0.68%) German Language
10 1 (0.68%) Hungarian Language
10 1 (0.68%) Investment Banking
Miscellaneous
1 12 (8.11%) Onboarding
1 12 (8.11%) Smartphone
2 9 (6.08%) Management Information System
3 6 (4.05%) Enterprise Software
4 3 (2.03%) Self-Motivation
4 3 (2.03%) Video Conferencing
5 2 (1.35%) CMDB
5 2 (1.35%) Data Centre
6 1 (0.68%) Data Protection Act
6 1 (0.68%) Driving Licence
6 1 (0.68%) Virtual Team
Operating Systems
1 57 (38.51%) Windows
2 24 (16.22%) Windows 10
3 19 (12.84%) Android
4 15 (10.14%) Apple iOS
5 14 (9.46%) Mac OS
6 1 (0.68%) Unix
6 1 (0.68%) Windows Server
6 1 (0.68%) Windows Server 2016
6 1 (0.68%) Windows Server 2019
Processes & Methodologies
1 65 (43.92%) Customer Service
2 48 (32.43%) ITIL
3 35 (23.65%) Problem-Solving
4 21 (14.19%) ITSM
5 19 (12.84%) Service Management
6 13 (8.78%) Collaborative Working
7 11 (7.43%) Customer Experience
8 10 (6.76%) Digital Strategy
9 9 (6.08%) Problem Management
10 8 (5.41%) Process Improvement
11 7 (4.73%) Continuous Improvement
12 6 (4.05%) Active Listening
12 6 (4.05%) CRM
12 6 (4.05%) Cybersecurity
12 6 (4.05%) Incident Management
12 6 (4.05%) Service Delivery
13 5 (3.38%) Agile
13 5 (3.38%) Configuration Management
13 5 (3.38%) DevOps
13 5 (3.38%) Migration
Programming Languages
1 1 (0.68%) PowerShell
Qualifications
1 34 (22.97%) Security Cleared
2 27 (18.24%) SC Cleared
3 13 (8.78%) ITIL Certification
4 7 (4.73%) DV Cleared
5 4 (2.70%) Degree
6 3 (2.03%) Microsoft Certified Professional
7 2 (1.35%) ITIL Foundation Certificate
7 2 (1.35%) Microsoft Certification
8 1 (0.68%) A+ Certification
8 1 (0.68%) MCSA
Quality Assurance & Compliance
1 15 (10.14%) SLA
2 2 (1.35%) GDPR
3 1 (0.68%) ISO/IEC 27001
System Software
1 51 (34.46%) Active Directory
2 2 (1.35%) VMware Infrastructure
3 1 (0.68%) VMware ESXi
3 1 (0.68%) VMware NSX
Systems Management
1 6 (4.05%) Microsoft Intune
2 4 (2.70%) SCCM
3 2 (1.35%) vCenter Server
4 1 (0.68%) Dell DRAC
4 1 (0.68%) Jamf Pro
4 1 (0.68%) NetBackup
Vendors
1 48 (32.43%) Microsoft
2 20 (13.51%) ServiceNow
3 18 (12.16%) Google
4 7 (4.73%) Remedy
5 3 (2.03%) Apple
6 2 (1.35%) Citrix
6 2 (1.35%) Freshdesk
6 2 (1.35%) VMware
7 1 (0.68%) Commvault
7 1 (0.68%) Dell
7 1 (0.68%) Fortinet
7 1 (0.68%) Lotus
7 1 (0.68%) Sophos
7 1 (0.68%) Zerto