Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £186, according to job vacancies posted in the 6 months leading up to 17 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 Sep 2025
Same period 2024 Same period 2023
Rank 349 315 263
Rank change year-on-year -34 -52 +31
Contract jobs requiring a Service Desk Analyst 154 226 405
As % of all contract jobs advertised in England 0.55% 0.69% 0.96%
As % of the Job Titles category 0.61% 0.74% 1.02%
Number of daily rates quoted 62 98 215
10th Percentile £130 £139 £125
25th Percentile £150 £166 £158
Median daily rate (50th Percentile) £186 £190 £190
Median % change year-on-year -1.97% - +18.75%
75th Percentile £225 £220 £230
90th Percentile £288 £253 £264
UK median daily rate £186 £190 £190
% change year-on-year -1.97% - +18.75%
Number of hourly rates quoted 52 65 126
10th Percentile £14.13 £14.16 £13.25
25th Percentile £14.48 £14.41 £13.41
Median hourly rate £16.00 £16.30 £16.00
Median % change year-on-year -1.84% +1.88% +3.23%
75th Percentile £18.50 £20.00 £20.56
90th Percentile £23.12 £21.37 -
UK median hourly rate £16.00 £16.30 £16.00
% change year-on-year -1.84% +1.88% +3.23%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 25,358 30,404 39,813
% of contract IT jobs with a recognized job title 91.33% 93.00% 94.29%
Number of daily rates quoted 16,368 19,004 27,789
10th Percentile £280 £300 £300
25th Percentile £400 £413 £425
Median daily rate (50th Percentile) £508 £525 £550
Median % change year-on-year -3.33% -4.55% -
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK median daily rate £500 £525 £530
% change year-on-year -4.76% -0.94% -3.64%
Number of hourly rates quoted 1,358 1,484 1,356
10th Percentile £13.75 £14.59 £15.25
25th Percentile £17.33 £21.25 £19.06
Median hourly rate £25.15 £46.18 £44.75
Median % change year-on-year -45.54% +3.20% +71.00%
75th Percentile £54.00 £67.50 £65.00
90th Percentile £71.50 £75.00 £78.00
UK median hourly rate £25.15 £43.00 £43.88
% change year-on-year -41.51% -2.01% +68.77%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 17 September 2025.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 17 September 2025.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 17 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +5 48 £190 -13.64% 18
North of England -12 40 £169 -6.25% 21
North West -8 25 £163 -26.14% 6
London +6 22 £275 +37.50% 10
South East 0 19 £183 - 24
Midlands -22 19 £170 -10.53% 17
West Midlands -21 12 £250 +31.58% 1
Yorkshire -18 11 £159 -7.97% 15
East Midlands -5 7 £132 -17.66% 16
South West +6 6 £225 +23.29% 7
North East -2 4 £190 +35.71%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 17 September 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 87 (56.49%) Customer Service
2 60 (38.96%) Social Skills
3 59 (38.31%) Active Directory
4 53 (34.42%) Microsoft
5 51 (33.12%) Windows
6 47 (30.52%) ITIL
6 47 (30.52%) Microsoft 365
7 42 (27.27%) Problem-Solving
8 30 (19.48%) ServiceNow
9 25 (16.23%) Incident Management
10 24 (15.58%) Security Cleared
11 23 (14.94%) A+ Certification
11 23 (14.94%) Windows 10
12 20 (12.99%) Microsoft Exchange
12 20 (12.99%) Service Delivery
12 20 (12.99%) SC Cleared
13 19 (12.34%) Microsoft Office
13 19 (12.34%) Microsoft Certification
14 17 (11.04%) Service Management
15 16 (10.39%) Citrix
15 16 (10.39%) Retail
16 15 (9.74%) ITSM
16 15 (9.74%) Public Sector
17 14 (9.09%) Wi-Fi
17 14 (9.09%) MCSA
18 11 (7.14%) Microsoft Excel
18 11 (7.14%) SLA
19 10 (6.49%) Manufacturing
19 10 (6.49%) Microsoft PowerPoint
19 10 (6.49%) Microsoft Intune

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (12.99%) Microsoft Exchange
2 4 (2.60%) HCL Notes
2 4 (2.60%) SharePoint
3 1 (0.65%) Confluence
3 1 (0.65%) Exchange Server 2013
Applications
1 19 (12.34%) Microsoft Office
2 11 (7.14%) Microsoft Excel
3 10 (6.49%) Microsoft PowerPoint
4 1 (0.65%) Spreadsheet
Business Applications
1 1 (0.65%) Oracle EBS
Cloud Services
1 47 (30.52%) Microsoft 365
2 10 (6.49%) Entra ID
3 8 (5.19%) Azure
4 3 (1.95%) GCP
4 3 (1.95%) Google Workspace
5 2 (1.30%) OneDrive
Communications & Networking
1 14 (9.09%) Wi-Fi
2 6 (3.90%) DNS
2 6 (3.90%) TCP/IP
2 6 (3.90%) VoIP
3 5 (3.25%) DHCP
4 4 (2.60%) VPN
5 2 (1.30%) LAN
5 2 (1.30%) Remote Desktop
5 2 (1.30%) SAN
5 2 (1.30%) WAN
6 1 (0.65%) Broadband
6 1 (0.65%) Network Security
6 1 (0.65%) Unified Communications
Database & Business Intelligence
1 1 (0.65%) DTS
1 1 (0.65%) Looker
Development Applications
1 6 (3.90%) JIRA
General
1 60 (38.96%) Social Skills
2 16 (10.39%) Retail
3 15 (9.74%) Public Sector
4 10 (6.49%) Analytical Skills
4 10 (6.49%) Manufacturing
4 10 (6.49%) Organisational Skills
5 9 (5.84%) Inclusion and Diversity
6 7 (4.55%) Polish Language
7 6 (3.90%) Finance
8 4 (2.60%) Legal
8 4 (2.60%) Military
8 4 (2.60%) Romanian Language
8 4 (2.60%) Spanish Language
9 3 (1.95%) Banking
9 3 (1.95%) Local Government
9 3 (1.95%) Telecoms
10 2 (1.30%) Investment Banking
11 1 (0.65%) Advertising
11 1 (0.65%) Lithuanian Language
11 1 (0.65%) Police
Libraries, Frameworks & Software Standards
1 2 (1.30%) EDI
Miscellaneous
1 8 (5.19%) Self-Motivation
2 6 (3.90%) NHS
3 5 (3.25%) Enterprise Software
3 5 (3.25%) Onboarding
3 5 (3.25%) Smartphone
4 4 (2.60%) Management Information System
4 4 (2.60%) Video Conferencing
5 3 (1.95%) Data Centre
6 2 (1.30%) Smartcard
7 1 (0.65%) Reinsurance
7 1 (0.65%) Virtual Team
Operating Systems
1 51 (33.12%) Windows
2 23 (14.94%) Windows 10
3 4 (2.60%) Android
3 4 (2.60%) Mac OS
3 4 (2.60%) Windows Server
4 3 (1.95%) Apple iOS
4 3 (1.95%) Windows 7
5 1 (0.65%) Mac OS X
5 1 (0.65%) Windows Server 2012
Processes & Methodologies
1 87 (56.49%) Customer Service
2 47 (30.52%) ITIL
3 42 (27.27%) Problem-Solving
4 25 (16.23%) Incident Management
5 20 (12.99%) Service Delivery
6 17 (11.04%) Service Management
7 15 (9.74%) ITSM
8 9 (5.84%) Continuous Improvement
8 9 (5.84%) Customer Experience
8 9 (5.84%) Mathematics
9 8 (5.19%) Active Listening
10 6 (3.90%) Problem Management
11 4 (2.60%) Asset Management
11 4 (2.60%) CRM
11 4 (2.60%) Digital Strategy
11 4 (2.60%) Migration
11 4 (2.60%) Proactive Monitoring
12 3 (1.95%) Case Management
12 3 (1.95%) Ticket Management
12 3 (1.95%) User Experience
Programming Languages
1 2 (1.30%) PowerShell
2 1 (0.65%) SQL
Qualifications
1 24 (15.58%) Security Cleared
2 23 (14.94%) A+ Certification
3 20 (12.99%) SC Cleared
4 19 (12.34%) Microsoft Certification
5 14 (9.09%) MCSA
6 6 (3.90%) ITIL Foundation Certificate
7 5 (3.25%) Degree
7 5 (3.25%) DV Cleared
8 4 (2.60%) ITIL Certification
9 2 (1.30%) CIPD
Quality Assurance & Compliance
1 11 (7.14%) SLA
System Software
1 59 (38.31%) Active Directory
2 1 (0.65%) VMware Infrastructure
2 1 (0.65%) XenApp
Systems Management
1 10 (6.49%) Microsoft Intune
2 4 (2.60%) SCCM
Vendors
1 53 (34.42%) Microsoft
2 30 (19.48%) ServiceNow
3 16 (10.39%) Citrix
4 4 (2.60%) Lotus
5 3 (1.95%) Cisco
5 3 (1.95%) Google
6 2 (1.30%) Barracuda Networks
6 2 (1.30%) Dell
6 2 (1.30%) Ivanti
6 2 (1.30%) Remedy
7 1 (0.65%) Altiris
7 1 (0.65%) Apple
7 1 (0.65%) Oracle
7 1 (0.65%) VMware