Service Desk Analyst Contracts in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £190, according to job vacancies posted in the 6 months leading up to 3 July 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 Jul 2025
Same period 2024 Same period 2023
Rank 341 256 299
Rank change year-on-year -85 +43 +13
Contract jobs requiring a Service Desk Analyst 159 344 393
As % of all contract jobs advertised in England 0.61% 0.92% 0.83%
As % of the Job Titles category 0.66% 0.99% 0.88%
Number of daily rates quoted 66 140 206
10th Percentile £131 £135 £120
25th Percentile £144 £160 £150
Median daily rate (50th Percentile) £190 £190 £180
Median % change year-on-year - +5.56% +12.50%
75th Percentile £225 £250 £224
90th Percentile £288 £345 £256
UK median daily rate £188 £185 £180
% change year-on-year +1.35% +2.78% +12.50%
Number of hourly rates quoted 46 161 118
10th Percentile £14.30 £12.53 £12.73
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £16.30 £16.00 £14.92
Median % change year-on-year +1.88% +7.27% -3.77%
75th Percentile £19.69 £21.37 £18.75
90th Percentile £24.50 £21.46 £20.56
UK median hourly rate £16.30 £16.00 £14.52
% change year-on-year +1.88% +10.19% -6.32%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 24,051 34,738 44,738
% of contract IT jobs with a recognized job title 92.12% 92.94% 94.48%
Number of daily rates quoted 15,688 22,731 31,726
10th Percentile £292 £300 £313
25th Percentile £404 £413 £425
Median daily rate (50th Percentile) £513 £525 £550
Median % change year-on-year -2.38% -4.55% +1.85%
75th Percentile £630 £638 £663
90th Percentile £750 £750 £763
UK median daily rate £500 £525 £538
% change year-on-year -4.76% -2.33% +1.42%
Number of hourly rates quoted 1,129 2,569 1,360
10th Percentile £14.00 £12.88 £14.41
25th Percentile £17.98 £16.86 £19.50
Median hourly rate £28.18 £40.00 £43.93
Median % change year-on-year -29.55% -8.95% +75.72%
75th Percentile £57.50 £63.75 £65.00
90th Percentile £75.00 £75.00 £77.50
UK median hourly rate £26.50 £37.50 £43.00
% change year-on-year -29.33% -12.79% +68.63%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in England.

Daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 3 July 2025.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in England.

Hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 3 July 2025.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 3 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England -12 41 £150 -14.29% 29
East of England -23 39 £225 +18.42% 17
London +23 27 £220 +10.00% 13
North West -5 26 £150 -25.00% 12
South East +26 20 £200 +14.29% 7
Midlands -7 16 £180 +12.50% 14
South West -11 16 £178 -35.45% 8
Yorkshire -4 13 £145 -7.94% 14
West Midlands -7 9 £190 - 8
East Midlands -3 7 £132 -17.29% 6
North East - 2 - - 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 3 July 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 95 (59.75%) Customer Service
2 84 (52.83%) Active Directory
3 74 (46.54%) Microsoft
4 70 (44.03%) Microsoft 365
5 69 (43.40%) ITIL
6 67 (42.14%) Windows
7 60 (37.74%) Social Skills
8 50 (31.45%) Problem-Solving
9 47 (29.56%) ServiceNow
9 47 (29.56%) Incident Management
10 33 (20.75%) Service Delivery
11 32 (20.13%) A+ Certification
12 29 (18.24%) Citrix
12 29 (18.24%) Microsoft Office
13 28 (17.61%) Windows 10
14 27 (16.98%) Microsoft Certification
15 25 (15.72%) Microsoft Excel
15 25 (15.72%) Security Cleared
16 23 (14.47%) SC Cleared
16 23 (14.47%) MCSA
16 23 (14.47%) Wi-Fi
17 22 (13.84%) Microsoft PowerPoint
17 22 (13.84%) Analytical Skills
18 18 (11.32%) Mathematics
19 15 (9.43%) SLA
19 15 (9.43%) Microsoft Intune
20 14 (8.81%) Azure
20 14 (8.81%) Microsoft Exchange
21 13 (8.18%) Service Management
22 12 (7.55%) ITSM

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (8.81%) Microsoft Exchange
2 11 (6.92%) SharePoint
3 4 (2.52%) IBM Notes
4 2 (1.26%) CMS
5 1 (0.63%) Confluence
Applications
1 29 (18.24%) Microsoft Office
2 25 (15.72%) Microsoft Excel
3 22 (13.84%) Microsoft PowerPoint
Business Applications
1 1 (0.63%) Oracle EBS
1 1 (0.63%) Remedy ITSM
Cloud Services
1 70 (44.03%) Microsoft 365
2 14 (8.81%) Azure
3 6 (3.77%) Entra ID
4 5 (3.14%) OneDrive
5 4 (2.52%) Google Workspace
6 3 (1.89%) GCP
7 1 (0.63%) Dynamics 365
7 1 (0.63%) Mimecast
Communications & Networking
1 23 (14.47%) Wi-Fi
2 6 (3.77%) TCP/IP
2 6 (3.77%) VPN
3 4 (2.52%) DNS
4 3 (1.89%) LAN
4 3 (1.89%) Remote Desktop
4 3 (1.89%) VoIP
4 3 (1.89%) WAN
5 1 (0.63%) Broadband
5 1 (0.63%) DHCP
5 1 (0.63%) SAN
5 1 (0.63%) Skype
5 1 (0.63%) Unified Communications
Database & Business Intelligence
1 3 (1.89%) DTS
Development Applications
1 5 (3.14%) JIRA
General
1 60 (37.74%) Social Skills
2 22 (13.84%) Analytical Skills
3 12 (7.55%) Public Sector
4 11 (6.92%) Inclusion and Diversity
5 10 (6.29%) Retail
6 9 (5.66%) Finance
7 5 (3.14%) Organisational Skills
8 4 (2.52%) Banking
8 4 (2.52%) Law
8 4 (2.52%) Legal
8 4 (2.52%) Military
9 3 (1.89%) Investment Banking
10 2 (1.26%) Local Government
10 2 (1.26%) Manufacturing
10 2 (1.26%) Police
10 2 (1.26%) Telecoms
11 1 (0.63%) Fire and Rescue
11 1 (0.63%) German Language
11 1 (0.63%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (1.26%) EDI
Miscellaneous
1 10 (6.29%) Management Information System
2 7 (4.40%) Self-Motivation
3 6 (3.77%) NHS
4 4 (2.52%) Driving Licence
4 4 (2.52%) Onboarding
4 4 (2.52%) Smartphone
5 3 (1.89%) Analytical Mindset
5 3 (1.89%) Data Centre
6 2 (1.26%) Enterprise Software
7 1 (0.63%) Legacy Systems
7 1 (0.63%) Reinsurance
7 1 (0.63%) Smartcard
Operating Systems
1 67 (42.14%) Windows
2 28 (17.61%) Windows 10
3 7 (4.40%) Mac OS
4 6 (3.77%) Windows Server
5 5 (3.14%) Android
5 5 (3.14%) Apple iOS
6 3 (1.89%) Windows 7
7 2 (1.26%) Windows Server 2016
Processes & Methodologies
1 95 (59.75%) Customer Service
2 69 (43.40%) ITIL
3 50 (31.45%) Problem-Solving
4 47 (29.56%) Incident Management
5 33 (20.75%) Service Delivery
6 18 (11.32%) Mathematics
7 13 (8.18%) Service Management
8 12 (7.55%) ITSM
9 8 (5.03%) Continuous Improvement
10 7 (4.40%) Problem Management
10 7 (4.40%) Ticket Management
10 7 (4.40%) User Experience
11 5 (3.14%) Asset Management
11 5 (3.14%) Time Management
12 4 (2.52%) Customer Experience
12 4 (2.52%) Migration
12 4 (2.52%) Proactive Monitoring
13 3 (1.89%) IT Asset Management
13 3 (1.89%) Line Management
13 3 (1.89%) Multi-Factor Authentication
Programming Languages
1 1 (0.63%) SQL
Qualifications
1 32 (20.13%) A+ Certification
2 27 (16.98%) Microsoft Certification
3 25 (15.72%) Security Cleared
4 23 (14.47%) MCSA
4 23 (14.47%) SC Cleared
5 7 (4.40%) ITIL Certification
6 6 (3.77%) Degree
7 2 (1.26%) CIPD
Quality Assurance & Compliance
1 15 (9.43%) SLA
System Software
1 84 (52.83%) Active Directory
2 4 (2.52%) VMware Infrastructure
Systems Management
1 15 (9.43%) Microsoft Intune
2 3 (1.89%) SCCM
3 2 (1.26%) AirWatch
3 2 (1.26%) Symantec Enterprise Vault
Vendors
1 74 (46.54%) Microsoft
2 47 (29.56%) ServiceNow
3 29 (18.24%) Citrix
4 5 (3.14%) Remedy
5 4 (2.52%) Google
5 4 (2.52%) iManage
5 4 (2.52%) Lotus
5 4 (2.52%) VMware
6 2 (1.26%) Apple
6 2 (1.26%) Intapp
6 2 (1.26%) Ivanti
6 2 (1.26%) Symantec
7 1 (0.63%) Barracuda Networks
7 1 (0.63%) Cisco
7 1 (0.63%) CrowdStrike
7 1 (0.63%) Dell
7 1 (0.63%) Netskope
7 1 (0.63%) Oracle
7 1 (0.63%) Rapid7