Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £175, according to job vacancies posted in the 6 months leading up to 19 November 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
19 Nov 2025
Same period 2024 Same period 2023
Rank 369 299 239
Rank change year-on-year -70 -60 +47
Contract jobs requiring a Service Desk Analyst 171 216 399
As % of all contract jobs in England 0.56% 0.70% 1.02%
As % of the Job Titles category 0.62% 0.75% 1.09%
Number of daily rates quoted 68 103 227
10th Percentile £131 £140 £125
25th Percentile £139 £170 £153
Median daily rate (50th Percentile) £175 £190 £188
Median % change year-on-year -7.89% +1.33% +10.29%
75th Percentile £215 £220 £223
90th Percentile £261 £259 £264
UK median daily rate £175 £190 £186
% change year-on-year -7.89% +2.01% +9.56%
Number of hourly rates quoted 61 35 121
10th Percentile £13.80 £14.85 £13.29
25th Percentile £14.38 £15.62 £14.00
Median hourly rate £16.00 £17.50 £15.65
Median % change year-on-year -8.57% +11.82% +0.97%
75th Percentile £19.33 £21.46 £18.75
90th Percentile £23.50 £28.75 £20.56
UK median hourly rate £16.00 £17.50 £15.65
% change year-on-year -8.57% +11.82% +0.97%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 27,714 28,677 36,773
% of contract IT jobs with a recognized job title 91.20% 93.00% 93.58%
Number of daily rates quoted 17,769 17,516 25,401
10th Percentile £281 £300 £292
25th Percentile £404 £413 £413
Median daily rate (50th Percentile) £508 £525 £534
Median % change year-on-year -3.33% -1.69% -2.91%
75th Percentile £625 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,689 1,070 1,423
10th Percentile £14.25 £15.22 £15.33
25th Percentile £17.87 £21.25 £20.00
Median hourly rate £25.15 £40.00 £46.00
Median % change year-on-year -37.13% -13.04% +53.33%
75th Percentile £56.44 £66.00 £65.00
90th Percentile £71.50 £75.00 £77.50
UK median hourly rate £25.15 £36.00 £45.00
% change year-on-year -30.14% -20.00% +55.71%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 19 November 2025.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 19 November 2025.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 19 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +7 61 £155 -29.55% 2
North of England -48 40 £163 +8.33% 15
Midlands -32 24 £132 -30.70% 11
North West -22 23 £163 - 4
South East -22 21 £183 -3.95% 12
London -26 18 £275 +37.50% 9
Yorkshire -44 13 £156 +15.74% 7
East Midlands -12 12 £131 -29.10% 8
West Midlands -31 12 £250 +31.58% 3
South West -12 7 £213 +6.25% 8
North East -14 4 £180 +20.00% 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 19 November 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 98 (57.31%) Customer Service
2 64 (37.43%) Active Directory
3 58 (33.92%) Microsoft
4 57 (33.33%) Windows
5 47 (27.49%) Microsoft 365
6 44 (25.73%) Problem-Solving
7 35 (20.47%) ITIL
8 34 (19.88%) Windows 10
9 25 (14.62%) Microsoft Exchange
9 25 (14.62%) ServiceNow
10 24 (14.04%) ITSM
11 21 (12.28%) Microsoft Office
12 20 (11.70%) Security Cleared
13 19 (11.11%) Service Management
14 14 (8.19%) SC Cleared
15 13 (7.60%) A+ Certification
15 13 (7.60%) Service Delivery
15 13 (7.60%) SLA
16 12 (7.02%) DNS
17 11 (6.43%) Continuous Improvement
17 11 (6.43%) Entra ID
17 11 (6.43%) Incident Management
18 10 (5.85%) Microsoft Certification
18 10 (5.85%) Microsoft Intune
19 9 (5.26%) Customer Experience
19 9 (5.26%) Digital Strategy
19 9 (5.26%) SCCM
19 9 (5.26%) TCP/IP
20 8 (4.68%) Active Listening
20 8 (4.68%) Azure

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (14.62%) Microsoft Exchange
2 4 (2.34%) HCL Notes
2 4 (2.34%) SharePoint
3 1 (0.58%) Confluence
3 1 (0.58%) Exchange Server 2013
Applications
1 21 (12.28%) Microsoft Office
2 3 (1.75%) Microsoft Excel
2 3 (1.75%) Microsoft PowerPoint
2 3 (1.75%) Spreadsheet
Business Applications
1 2 (1.17%) Remedy ITSM
2 1 (0.58%) SystmOne
Cloud Services
1 47 (27.49%) Microsoft 365
2 11 (6.43%) Entra ID
3 8 (4.68%) Azure
4 5 (2.92%) Google Workspace
5 4 (2.34%) GCP
6 2 (1.17%) Power Platform
Communications & Networking
1 12 (7.02%) DNS
2 9 (5.26%) TCP/IP
3 8 (4.68%) DHCP
4 7 (4.09%) VoIP
5 6 (3.51%) VPN
5 6 (3.51%) Wi-Fi
6 2 (1.17%) Broadband
6 2 (1.17%) Internet
6 2 (1.17%) SAN
7 1 (0.58%) LAN
7 1 (0.58%) Network Security
7 1 (0.58%) Remote Desktop
7 1 (0.58%) Skype
7 1 (0.58%) WAN
Database & Business Intelligence
1 1 (0.58%) DTS
1 1 (0.58%) Looker
Development Applications
1 5 (2.92%) JIRA
General
1 79 (46.20%) Social Skills
2 20 (11.70%) Romanian Language
3 17 (9.94%) Public Sector
4 12 (7.02%) Polish Language
5 10 (5.85%) Manufacturing
5 10 (5.85%) Organisational Skills
5 10 (5.85%) Retail
6 9 (5.26%) Analytical Skills
7 8 (4.68%) Inclusion and Diversity
8 5 (2.92%) Military
9 4 (2.34%) Finance
9 4 (2.34%) Legal
9 4 (2.34%) Local Government
9 4 (2.34%) Spanish Language
10 3 (1.75%) Telecoms
11 1 (0.58%) Advertising
11 1 (0.58%) French Language
11 1 (0.58%) Lithuanian Language
11 1 (0.58%) Pharmaceutical
11 1 (0.58%) Police
Libraries, Frameworks & Software Standards
1 1 (0.58%) EDI
Miscellaneous
1 9 (5.26%) Management Information System
2 7 (4.09%) NHS
2 7 (4.09%) Video Conferencing
3 6 (3.51%) Self-Motivation
3 6 (3.51%) Smartphone
4 5 (2.92%) Enterprise Software
5 4 (2.34%) Data Centre
6 3 (1.75%) Onboarding
7 2 (1.17%) CMDB
7 2 (1.17%) Smartcard
8 1 (0.58%) Virtual Team
Operating Systems
1 57 (33.33%) Windows
2 34 (19.88%) Windows 10
3 6 (3.51%) Android
4 4 (2.34%) Apple iOS
4 4 (2.34%) Mac OS
5 3 (1.75%) Windows 7
6 2 (1.17%) Mac OS X
6 2 (1.17%) Windows Server
7 1 (0.58%) Windows Server 2012
Processes & Methodologies
1 98 (57.31%) Customer Service
2 44 (25.73%) Problem-Solving
3 35 (20.47%) ITIL
4 24 (14.04%) ITSM
5 19 (11.11%) Service Management
6 13 (7.60%) Service Delivery
7 11 (6.43%) Continuous Improvement
7 11 (6.43%) Incident Management
8 9 (5.26%) Customer Experience
8 9 (5.26%) Digital Strategy
9 8 (4.68%) Active Listening
10 7 (4.09%) Problem Management
11 6 (3.51%) Migration
12 5 (2.92%) Collaborative Working
13 4 (2.34%) Mathematics
13 4 (2.34%) Proactive Monitoring
13 4 (2.34%) User Experience
14 3 (1.75%) Configuration Management
14 3 (1.75%) Knowledge Management
14 3 (1.75%) Process Improvement
Programming Languages
1 3 (1.75%) PowerShell
2 1 (0.58%) SQL
Qualifications
1 20 (11.70%) Security Cleared
2 14 (8.19%) SC Cleared
3 13 (7.60%) A+ Certification
4 10 (5.85%) Microsoft Certification
5 8 (4.68%) Degree
6 7 (4.09%) DV Cleared
6 7 (4.09%) ITIL Foundation Certificate
7 5 (2.92%) ITIL Certification
8 3 (1.75%) MCSA
9 1 (0.58%) CIPD
9 1 (0.58%) NVQ Level 3
Quality Assurance & Compliance
1 13 (7.60%) SLA
System Software
1 64 (37.43%) Active Directory
2 2 (1.17%) VMware Infrastructure
3 1 (0.58%) XenApp
Systems Management
1 10 (5.85%) Microsoft Intune
2 9 (5.26%) SCCM
Vendors
1 58 (33.92%) Microsoft
2 25 (14.62%) ServiceNow
3 5 (2.92%) Citrix
3 5 (2.92%) Google
4 4 (2.34%) Lotus
4 4 (2.34%) Remedy
5 3 (1.75%) Cisco
6 2 (1.17%) Altiris
6 2 (1.17%) Apple
6 2 (1.17%) Barracuda Networks
6 2 (1.17%) Dell
6 2 (1.17%) VMware
7 1 (0.58%) Bomgar
7 1 (0.58%) Ivanti