Period
to 16 October 2018

The median contractor rate for a Service Desk Analyst was £135 per day in advertised job vacancies in England during the 6 months to 16 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > England
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 281 328 273
Rank change year-on-year +47 -55 -30
Contract jobs requiring a Service Desk Analyst 871 702 917
As % of all contract IT jobs advertised in England 0.92% 0.77% 0.94%
As % of the Job Titles category 0.98% 0.81% 0.99%
Number of daily rates quoted 452 343 409
England median daily rate £135 £130 £130
Median daily rate % change year-on-year +3.85% - -
10th Percentile £100 £100 £88
90th Percentile £225 £198 £219
UK median daily rate £130 £130 £130
Number of hourly rates quoted 227 210 309
England median hourly rate £14.00 £13.50 £13.33
Median hourly rate % change year-on-year +3.70% +1.28% -1.26%
10th Percentile £11.00 £10.00 £10.00
90th Percentile £18.58 £18.50 £18.25
UK median hourly rate £14.00 £13.50 £13.00
% change year-on-year +3.70% +3.85% -2.62%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,253 86,526 92,988
% of contract IT jobs with a recognized job title 94.70% 94.86% 94.91%
Number of daily rates quoted 59,403 57,308 61,254
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £256
90th Percentile £638 £625 £600
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 2,841 2,570 2,965
England median hourly rate £18.35 £18.70 £18.50
Median hourly rate % change year-on-year -1.87% +1.08% +4.11%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.50
UK median hourly rate £18.00 £18.70 £18.50
% change year-on-year -3.74% +1.08% +2.78%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in England.

Contractor daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 16 October 2018.

Contractor daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in England.

Contractor hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 16 October 2018.

Contractor hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +71 301 £143 -5.00% 25
North of England +33 173 £128 +10.87% 29
South East -35 133 £148 +9.26% 27
Midlands -12 123 £115 -17.86% 13
North West +54 109 £120 -0.52% 13
East of England +41 98 £135 +3.85% 10
West Midlands -20 74 £115 -17.86% 7
Yorkshire -30 50 £170 +47.83% 11
East Midlands -8 49 £114 -20.73% 6
South West -15 42 £118 +2.17% 10
North East +14 14 £148 - 5
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 October 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 494 (56.72%) Windows
2 408 (46.84%) Active Directory
3 375 (43.05%) Microsoft
4 324 (37.20%) Microsoft Office
5 279 (32.03%) ITIL
6 199 (22.85%) Windows 7
7 171 (19.63%) Office 365
8 167 (19.17%) Windows 10
9 148 (16.99%) Citrix
10 121 (13.89%) SLA
11 111 (12.74%) Problem-Solving
12 110 (12.63%) Service Management
13 86 (9.87%) Finance
14 80 (9.18%) Incident Management
15 73 (8.38%) MS Exchange
16 69 (7.92%) ITSM
17 65 (7.46%) ServiceNow
18 64 (7.35%) Internet
19 61 (7.00%) VPN
19 61 (7.00%) Cisco
20 60 (6.89%) SCCM
21 58 (6.66%) Law
22 51 (5.86%) Windows 8
22 51 (5.86%) Security Cleared
23 48 (5.51%) Retail
24 47 (5.40%) Windows Server
25 46 (5.28%) ITIL V3
25 46 (5.28%) Remedy
26 44 (5.05%) Service Delivery
27 42 (4.82%) Windows XP

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (8.38%) MS Exchange
2 28 (3.21%) Exchange Server 2010
2 28 (3.21%) Skype for Business
3 15 (1.72%) Exchange Server 2013
4 13 (1.49%) SharePoint
5 11 (1.26%) Exchange Server 2007
6 9 (1.03%) Blackberry Enterprise Server
6 9 (1.03%) Exchange Server 2003
7 8 (0.92%) IBM Notes
8 6 (0.69%) Quickr
9 2 (0.23%) SharePoint 2013
9 2 (0.23%) WordPress
10 1 (0.11%) IIS
Applications
1 324 (37.20%) Microsoft Office
2 42 (4.82%) Microsoft Excel
3 27 (3.10%) Microsoft PowerPoint
4 6 (0.69%) MS Visio
5 2 (0.23%) InfoPath
6 1 (0.11%) SOLIDWORKS
6 1 (0.11%) Spreadsheet
Business Applications
1 4 (0.46%) Elite 3E
2 3 (0.34%) Dynamics NAV
2 3 (0.34%) Remedy ITSM
3 2 (0.23%) assyst
3 2 (0.23%) Carpe Diem
3 2 (0.23%) Dynamics CRM
4 1 (0.11%) Maximo
4 1 (0.11%) SAP ERP
Cloud Services
1 171 (19.63%) Office 365
2 13 (1.49%) Microsoft Azure
3 7 (0.80%) Mimecast
4 3 (0.34%) Azure Active Directory
5 2 (0.23%) Amazon AWS
6 1 (0.11%) G Suite
6 1 (0.11%) Google Drive
6 1 (0.11%) OneDrive
Communications & Networking
1 64 (7.35%) Internet
2 61 (7.00%) VPN
3 36 (4.13%) TCP/IP
4 34 (3.90%) WAN
5 33 (3.79%) Skype
6 32 (3.67%) DNS
7 31 (3.56%) Intranet
7 31 (3.56%) LAN
8 29 (3.33%) DHCP
9 22 (2.53%) Remote Desktop
10 19 (2.18%) VoIP
11 12 (1.38%) Wireless
12 7 (0.80%) Cisco IOS
13 6 (0.69%) FTP
13 6 (0.69%) SMS
13 6 (0.69%) Unified Communications
14 5 (0.57%) ADSL
14 5 (0.57%) Firewall
14 5 (0.57%) WebEx
14 5 (0.57%) Wi-Fi
Database & Business Intelligence
1 19 (2.18%) SQL Server
2 6 (0.69%) SQL Server 2008
3 2 (0.23%) Data Warehouse
3 2 (0.23%) MySQL
4 1 (0.11%) Electronic Patient Records
4 1 (0.11%) Oracle Reports
Development Applications
1 9 (1.03%) JIRA
2 1 (0.11%) Visual Studio Team System
General
1 86 (9.87%) Finance
2 58 (6.66%) Law
3 48 (5.51%) Retail
4 30 (3.44%) Legal
5 27 (3.10%) Telecoms
6 15 (1.72%) Manufacturing
7 13 (1.49%) Advertising
8 10 (1.15%) Banking
8 10 (1.15%) French Language
9 8 (0.92%) German Language
10 7 (0.80%) Financial Institution
11 6 (0.69%) Italian Language
11 6 (0.69%) Portuguese Language
12 5 (0.57%) Dutch Language
12 5 (0.57%) Pharmaceutical
12 5 (0.57%) Retail Banking
13 4 (0.46%) Russian Language
13 4 (0.46%) Spanish Language
14 3 (0.34%) Front Office
14 3 (0.34%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.34%) COM
2 2 (0.23%) Web Services
3 1 (0.11%) CSS
3 1 (0.11%) HTML
3 1 (0.11%) XMPP
Miscellaneous
1 40 (4.59%) Analytical Skills
2 38 (4.36%) iPhone
3 37 (4.25%) Management Information System
4 34 (3.90%) Blackberry
5 28 (3.21%) NHS
6 25 (2.87%) Smartphone
7 19 (2.18%) iPad
7 19 (2.18%) Self-Motivation
8 18 (2.07%) User Experience
9 15 (1.72%) EPoS
9 15 (1.72%) Fat Client
9 15 (1.72%) Thin Client
10 14 (1.61%) Video Conferencing
11 10 (1.15%) Data Centre
11 10 (1.15%) Enterprise Software
12 7 (0.80%) Computer Science
13 6 (0.69%) CMDB
14 5 (0.57%) Handset
15 4 (0.46%) Device Driver
15 4 (0.46%) Smartcard
Operating Systems
1 494 (56.72%) Windows
2 199 (22.85%) Windows 7
3 167 (19.17%) Windows 10
4 51 (5.86%) Windows 8
5 47 (5.40%) Windows Server
6 42 (4.82%) Windows XP
7 32 (3.67%) Android
8 23 (2.64%) Mac OS X
9 22 (2.53%) Windows Server 2008
10 21 (2.41%) Windows Server 2012
11 19 (2.18%) Apple iOS
12 16 (1.84%) Unix
13 15 (1.72%) Windows Vista
14 11 (1.26%) Windows 2000
15 9 (1.03%) Windows Mobile
16 8 (0.92%) Linux
16 8 (0.92%) Mac OS
17 6 (0.69%) Windows Server 2003
18 5 (0.57%) Windows Phone
19 1 (0.11%) AIX
Processes & Methodologies
1 279 (32.03%) ITIL
2 111 (12.74%) Problem-Solving
3 110 (12.63%) Service Management
4 80 (9.18%) Incident Management
5 69 (7.92%) ITSM
6 46 (5.28%) ITIL V3
7 44 (5.05%) Service Delivery
8 27 (3.10%) Kalman Filter
8 27 (3.10%) Ticket Management
9 23 (2.64%) Web Filtering
10 22 (2.53%) Problem Management
11 21 (2.41%) Document Management
12 19 (2.18%) Mobile Device Management
13 18 (2.07%) Continuous Improvement
13 18 (2.07%) Time Management
14 17 (1.95%) Root Cause Analysis
15 13 (1.49%) Mathematics
16 12 (1.38%) CRM
16 12 (1.38%) Disaster Recovery
17 11 (1.26%) Change Management
Programming Languages
1 17 (1.95%) SQL
2 3 (0.34%) C
2 3 (0.34%) PowerShell
3 1 (0.11%) Java
3 1 (0.11%) JavaScript
Qualifications
1 51 (5.86%) Security Cleared
2 41 (4.71%) Microsoft Certification
3 36 (4.13%) SC Cleared
4 32 (3.67%) Degree
5 30 (3.44%) ITIL Certification
6 27 (3.10%) MCP
7 26 (2.99%) MCSA
8 24 (2.76%) MCSE
9 23 (2.64%) ITIL Foundation Certificate
10 13 (1.49%) HNC
11 8 (0.92%) A+ Certification
12 7 (0.80%) CCNA
12 7 (0.80%) Cisco Certification
12 7 (0.80%) DBS Check
12 7 (0.80%) DV Cleared
13 6 (0.69%) MCITP
14 4 (0.46%) Network+ Certification
15 3 (0.34%) Computer Science Degree
15 3 (0.34%) MCTS
16 2 (0.23%) Master's Degree
Quality Assurance & Compliance
1 121 (13.89%) SLA
2 6 (0.69%) QA
3 4 (0.46%) Data Quality
4 3 (0.34%) GDPR
5 2 (0.23%) PMO
5 2 (0.23%) Sarbanes-Oxley
6 1 (0.11%) HL7
6 1 (0.11%) ISO/IEC 27001
System Software
1 408 (46.84%) Active Directory
2 32 (3.67%) VMware Infrastructure
3 20 (2.30%) Virtual Desktop
4 10 (1.15%) XenDesktop
4 10 (1.15%) XenServer
5 7 (0.80%) Virtual Machines
5 7 (0.80%) XenApp
6 5 (0.57%) Hyper-V
7 2 (0.23%) Citrix Presentation Server
7 2 (0.23%) Virtual Servers
7 2 (0.23%) vSphere
8 1 (0.11%) Microsoft App-V
8 1 (0.11%) Terminal Server
8 1 (0.11%) Terminal Services
8 1 (0.11%) VMware Workstation
Systems Management
1 60 (6.89%) SCCM
2 17 (1.95%) AirWatch
3 14 (1.61%) OVSD
3 14 (1.61%) vCenter Server
4 12 (1.38%) OpenView
4 12 (1.38%) Systems Management Server (SMS)
5 7 (0.80%) WSUS
6 4 (0.46%) ZABBIX
7 3 (0.34%) Microsoft Intune
8 2 (0.23%) DameWare
9 1 (0.11%) HP SiteScope
9 1 (0.11%) IBM BigFix
9 1 (0.11%) MobiControl
9 1 (0.11%) Norton AntiVirus
9 1 (0.11%) SCOM
9 1 (0.11%) SCOrch
9 1 (0.11%) Single Sign-On
9 1 (0.11%) Tivoli
9 1 (0.11%) Tivoli Endpoint Manager
9 1 (0.11%) ZENworks
Vendors
1 375 (43.05%) Microsoft
2 148 (16.99%) Citrix
3 65 (7.46%) ServiceNow
4 61 (7.00%) Cisco
5 46 (5.28%) Remedy
6 41 (4.71%) Apple
7 40 (4.59%) VMware
8 30 (3.44%) Ivanti
9 29 (3.33%) Sony
10 28 (3.21%) HP
11 16 (1.84%) iManage
12 15 (1.72%) Wyse
13 12 (1.38%) NetApp
14 10 (1.15%) Google
14 10 (1.15%) McAfee
15 9 (1.03%) Avaya
15 9 (1.03%) SolarWinds
16 8 (0.92%) Lotus
16 8 (0.92%) Polycom
17 7 (0.80%) SAP