Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £190, according to job vacancies posted in the 6 months leading up to 11 July 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
11 Jul 2026
Same period 2025 Same period 2024
Rank 455 351 261
Rank change year-on-year -104 -90 +43
Contract jobs requiring a Service Desk Analyst 162 160 333
As % of all contract jobs in England 0.36% 0.59% 0.90%
As % of the Job Titles category 0.39% 0.64% 0.97%
Number of daily rates quoted 98 67 136
10th Percentile £131 £131 £136
25th Percentile £150 £146 £163
Median daily rate (50th Percentile) £190 £190 £198
Median % change year-on-year - -3.80% +9.72%
75th Percentile £230 £232 £253
90th Percentile £294 £288 £345
UK median daily rate £190 £190 £190
% change year-on-year - - +6.44%
Number of hourly rates quoted 19 46 153
10th Percentile £14.32 £14.30 £12.53
25th Percentile £15.11 £14.99 £14.16
Median hourly rate £16.50 £16.30 £16.00
Median % change year-on-year +1.23% +1.88% +3.29%
75th Percentile £23.04 £19.69 £21.37
90th Percentile £27.14 £24.50 £21.46
UK median hourly rate £16.90 £16.30 £16.00
% change year-on-year +3.68% +1.88% +7.89%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 41,629 24,950 34,308
% of contract IT jobs with a recognized job title 92.44% 92.04% 92.91%
Number of daily rates quoted 25,507 16,246 22,465
10th Percentile £325 £293 £300
25th Percentile £420 £404 £413
Median daily rate (50th Percentile) £525 £513 £525
Median % change year-on-year +2.44% -2.38% -4.55%
75th Percentile £625 £630 £638
90th Percentile £738 £740 £750
UK median daily rate £523 £500 £525
% change year-on-year +4.50% -4.76% -2.33%
Number of hourly rates quoted 2,975 1,206 2,466
10th Percentile £16.01 £13.77 £13.00
25th Percentile £22.00 £17.90 £17.00
Median hourly rate £45.00 £28.18 £40.00
Median % change year-on-year +59.69% -29.55% -9.09%
75th Percentile £67.86 £57.50 £63.75
90th Percentile £80.00 £75.00 £74.47
UK median hourly rate £43.25 £26.50 £39.53
% change year-on-year +63.21% -32.95% -8.08%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 11 July 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 11 July 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 11 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England -73 42 £150 - 22
North West -46 31 £150 - 11
South East -51 30 £200 +9.59% 14
Midlands -53 25 £131 -30.97% 5
East of England -39 23 £205 -8.89% 10
London -58 23 £220 - 4
South West -26 22 £225 +26.76% 10
East Midlands -11 16 £131 -0.88% 4
West Midlands -69 9 £165 -34.00% 1
Yorkshire -57 7 £225 +60.71% 7
North East -30 4 £200 - 6
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 July 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 70 (43.21%) Windows
2 67 (41.36%) Customer Service
3 63 (38.89%) Microsoft
4 62 (38.27%) Active Directory
5 58 (35.80%) Microsoft 365
6 54 (33.33%) ITIL
7 38 (23.46%) Problem-Solving
8 32 (19.75%) ServiceNow
8 32 (19.75%) Windows 10
9 30 (18.52%) ITSM
10 29 (17.90%) Security Cleared
11 20 (12.35%) Microsoft Office
11 20 (12.35%) SC Cleared
11 20 (12.35%) Service Management
12 18 (11.11%) Microsoft Exchange
13 15 (9.26%) Azure
13 15 (9.26%) Customer Experience
13 15 (9.26%) SLA
14 13 (8.02%) Android
14 13 (8.02%) Incident Management
15 12 (7.41%) Continuous Improvement
15 12 (7.41%) Service Delivery
16 11 (6.79%) Collaborative Working
17 10 (6.17%) Degree
17 10 (6.17%) DHCP
17 10 (6.17%) DNS
17 10 (6.17%) Entra ID
18 9 (5.56%) Digital Strategy
18 9 (5.56%) Google
18 9 (5.56%) Google Workspace

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 18 (11.11%) Microsoft Exchange
2 9 (5.56%) SharePoint
3 5 (3.09%) Mattermost
Applications
1 20 (12.35%) Microsoft Office
2 4 (2.47%) Microsoft Excel
3 2 (1.23%) Microsoft PowerPoint
4 1 (0.62%) Acrobat
Business Applications
1 7 (4.32%) Remedy ITSM
Cloud Services
1 58 (35.80%) Microsoft 365
2 15 (9.26%) Azure
3 10 (6.17%) Entra ID
4 9 (5.56%) Google Workspace
5 8 (4.94%) OneDrive
6 6 (3.70%) GCP
7 4 (2.47%) Mimecast
8 3 (1.85%) IaaS
9 2 (1.23%) AWS
9 2 (1.23%) Azure Sentinel
9 2 (1.23%) Cloud Computing
9 2 (1.23%) Power Platform
10 1 (0.62%) OCI
10 1 (0.62%) Rubrik
Communications & Networking
1 10 (6.17%) DHCP
1 10 (6.17%) DNS
2 7 (4.32%) VPN
3 6 (3.70%) VoIP
4 5 (3.09%) TCP/IP
5 2 (1.23%) NAS
5 2 (1.23%) SAN
5 2 (1.23%) Unified Communications
6 1 (0.62%) Broadband
6 1 (0.62%) Cisco ASA
6 1 (0.62%) LAN
6 1 (0.62%) WAN
6 1 (0.62%) Wi-Fi
6 1 (0.62%) Wireless
Database & Business Intelligence
1 2 (1.23%) Power BI
Development Applications
1 7 (4.32%) JIRA
General
1 60 (37.04%) Social Skills
2 10 (6.17%) Organisational Skills
3 9 (5.56%) Public Sector
4 7 (4.32%) Manufacturing
4 7 (4.32%) Retail
5 6 (3.70%) Analytical Skills
5 6 (3.70%) Legal
5 6 (3.70%) Military
6 5 (3.09%) Finance
7 3 (1.85%) Advertising
7 3 (1.85%) Banking
7 3 (1.85%) Inclusion and Diversity
7 3 (1.85%) Telecoms
8 2 (1.23%) Dutch Language
8 2 (1.23%) Hungarian Language
8 2 (1.23%) Presentation Skills
8 2 (1.23%) Romanian Language
9 1 (0.62%) German Language
9 1 (0.62%) Investment Banking
9 1 (0.62%) Spanish Language
Miscellaneous
1 14 (8.64%) Onboarding
2 8 (4.94%) Enterprise Software
3 7 (4.32%) Management Information System
3 7 (4.32%) Smartphone
4 3 (1.85%) Self-Motivation
4 3 (1.85%) Video Conferencing
5 1 (0.62%) Analytical Mindset
5 1 (0.62%) Blackberry
5 1 (0.62%) CMDB
5 1 (0.62%) Data Centre
5 1 (0.62%) Data Protection Act
5 1 (0.62%) Driving Licence
5 1 (0.62%) Smartcard
Operating Systems
1 70 (43.21%) Windows
2 32 (19.75%) Windows 10
3 13 (8.02%) Android
4 9 (5.56%) Mac OS
5 7 (4.32%) Apple iOS
6 2 (1.23%) Windows Server
7 1 (0.62%) Unix
7 1 (0.62%) Windows Server 2016
7 1 (0.62%) Windows Server 2019
Processes & Methodologies
1 67 (41.36%) Customer Service
2 54 (33.33%) ITIL
3 38 (23.46%) Problem-Solving
4 30 (18.52%) ITSM
5 20 (12.35%) Service Management
6 15 (9.26%) Customer Experience
7 13 (8.02%) Incident Management
8 12 (7.41%) Continuous Improvement
8 12 (7.41%) Service Delivery
9 11 (6.79%) Collaborative Working
10 9 (5.56%) Digital Strategy
11 7 (4.32%) Active Listening
12 6 (3.70%) CRM
13 5 (3.09%) Agile
13 5 (3.09%) DevOps
13 5 (3.09%) Process Improvement
13 5 (3.09%) User Experience
13 5 (3.09%) Workflow
14 4 (2.47%) Cybersecurity
14 4 (2.47%) Problem Management
Programming Languages
1 2 (1.23%) PowerShell
Qualifications
1 29 (17.90%) Security Cleared
2 20 (12.35%) SC Cleared
3 10 (6.17%) Degree
4 7 (4.32%) ITIL Certification
5 6 (3.70%) DV Cleared
6 5 (3.09%) Microsoft Certification
7 4 (2.47%) A+ Certification
7 4 (2.47%) ITIL Foundation Certificate
7 4 (2.47%) Microsoft Certified Professional
8 2 (1.23%) MCSE
9 1 (0.62%) BPSS Clearance
9 1 (0.62%) DBS Check
9 1 (0.62%) MCSA
9 1 (0.62%) MOS
Quality Assurance & Compliance
1 15 (9.26%) SLA
2 2 (1.23%) GDPR
3 1 (0.62%) ISO/IEC 27001
System Software
1 62 (38.27%) Active Directory
2 2 (1.23%) VMware Infrastructure
3 1 (0.62%) BitLocker
3 1 (0.62%) Hyper-V
3 1 (0.62%) VMware ESXi
3 1 (0.62%) VMware NSX
Systems Management
1 8 (4.94%) Microsoft Intune
2 5 (3.09%) SCCM
3 2 (1.23%) vCenter Server
4 1 (0.62%) Dell DRAC
4 1 (0.62%) NetBackup
Vendors
1 63 (38.89%) Microsoft
2 32 (19.75%) ServiceNow
3 9 (5.56%) Google
3 9 (5.56%) Remedy
4 4 (2.47%) Citrix
4 4 (2.47%) Freshdesk
4 4 (2.47%) Sophos
5 3 (1.85%) VMware
6 2 (1.23%) Apple
6 2 (1.23%) Cisco
6 2 (1.23%) Dell
7 1 (0.62%) Adobe
7 1 (0.62%) Commvault
7 1 (0.62%) Fortinet
7 1 (0.62%) HP
7 1 (0.62%) Intapp
7 1 (0.62%) Mitel
7 1 (0.62%) Polycom
7 1 (0.62%) Veeam
7 1 (0.62%) Zerto