Period
to 19 December 2018

The median contractor rate for a Service Desk Analyst was £140 per day in advertised job vacancies in England during the 6 months to 19 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > England
6 months to
19 Dec 2018
Same period 2017 Same period 2016
Rank 272 300 282
Rank change year-on-year +28 -18 -18
Contract jobs requiring a Service Desk Analyst 932 849 848
As % of all contract IT jobs advertised in England 0.97% 0.89% 0.89%
As % of the Job Titles category 1.03% 0.94% 0.94%
Number of daily rates quoted 517 427 392
England median daily rate £140 £138 £135
Median daily rate % change year-on-year +1.82% +1.85% +3.85%
10th Percentile £101 £103 £90
90th Percentile £230 £217 £220
UK median daily rate £135 £135 £135
Number of hourly rates quoted 211 231 269
England median hourly rate £14.00 £13.00 £12.50
Median hourly rate % change year-on-year +7.69% +4.00% -7.41%
10th Percentile £10.75 £10.00 £9.96
90th Percentile £18.00 £18.00 £17.25
UK median hourly rate £14.00 £13.00 £12.50
% change year-on-year +7.69% +4.00% -7.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 90,712 90,143 90,292
% of contract IT jobs with a recognized job title 94.71% 94.89% 94.74%
Number of daily rates quoted 60,787 60,361 59,467
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +3.03%
10th Percentile £275 £263 £256
90th Percentile £638 £638 £600
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.66%
Number of hourly rates quoted 2,736 2,628 2,981
England median hourly rate £18.70 £18.70 £18.00
Median hourly rate % change year-on-year - +3.89% -
10th Percentile £11.01 £10.78 £10.50
90th Percentile £48.75 £47.88 £47.00
UK median hourly rate £18.56 £18.70 £18.00
% change year-on-year -0.75% +3.89% -

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in England.

Contractor daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 19 December 2018.

Contractor daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in England.

Contractor hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 19 December 2018.

Contractor hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 19 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +30 343 £145 -3.33% 30
North of England +33 194 £134 +7.20% 15
South East -41 146 £155 +16.98% 24
North West +49 126 £125 - 6
Midlands -21 105 £130 -4.69% 8
East of England -5 80 £133 +1.92% 10
South West -26 63 £118 -4.08% 9
Yorkshire -12 58 £185 +54.17% 6
West Midlands -17 58 £126 -7.52% 6
East Midlands +8 47 £130 -4.69% 2
North East -1 10 £165 +24.53% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 December 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 546 (58.58%) Windows
2 442 (47.42%) Active Directory
3 378 (40.56%) Microsoft
4 359 (38.52%) Microsoft Office
5 303 (32.51%) ITIL
6 227 (24.36%) Windows 7
7 202 (21.67%) Office 365
8 198 (21.24%) Windows 10
9 159 (17.06%) Citrix
10 150 (16.09%) SLA
11 137 (14.70%) Service Management
12 115 (12.34%) Problem-Solving
13 94 (10.09%) MS Exchange
14 93 (9.98%) Finance
15 85 (9.12%) ITSM
16 83 (8.91%) VPN
17 81 (8.69%) Internet
18 78 (8.37%) Incident Management
19 77 (8.26%) Law
20 67 (7.19%) ServiceNow
21 65 (6.97%) Cisco
22 63 (6.76%) iPhone
23 54 (5.79%) ITIL V3
24 53 (5.69%) Windows XP
24 53 (5.69%) Apple
25 51 (5.47%) Analytical Skills
26 50 (5.36%) SCCM
27 49 (5.26%) Security Cleared
27 49 (5.26%) Windows Server
28 48 (5.15%) Windows 8

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (10.09%) MS Exchange
2 36 (3.86%) Exchange Server 2010
3 20 (2.15%) Skype for Business
4 18 (1.93%) Exchange Server 2013
5 16 (1.72%) Exchange Server 2007
6 13 (1.39%) SharePoint
7 12 (1.29%) Exchange Server 2003
7 12 (1.29%) IBM Notes
8 11 (1.18%) Blackberry Enterprise Server
9 5 (0.54%) Quickr
10 2 (0.21%) SharePoint 2013
10 2 (0.21%) WordPress
11 1 (0.11%) CMS
Applications
1 359 (38.52%) Microsoft Office
2 34 (3.65%) Microsoft Excel
3 18 (1.93%) Microsoft PowerPoint
4 7 (0.75%) MS Visio
5 2 (0.21%) InfoPath
6 1 (0.11%) SOLIDWORKS
6 1 (0.11%) Spreadsheet
Business Applications
1 4 (0.43%) Dynamics NAV
1 4 (0.43%) Elite 3E
1 4 (0.43%) Remedy ITSM
2 3 (0.32%) Retail-J
3 2 (0.21%) Carpe Diem
3 2 (0.21%) Dynamics CRM
Cloud Services
1 202 (21.67%) Office 365
2 12 (1.29%) Microsoft Azure
3 6 (0.64%) Azure Active Directory
4 4 (0.43%) Mimecast
5 3 (0.32%) SaaS
6 1 (0.11%) Amazon AWS
6 1 (0.11%) G Suite
6 1 (0.11%) Google Drive
6 1 (0.11%) OneDrive
Communications & Networking
1 83 (8.91%) VPN
2 81 (8.69%) Internet
3 43 (4.61%) Intranet
3 43 (4.61%) TCP/IP
4 42 (4.51%) LAN
5 41 (4.40%) WAN
6 37 (3.97%) DNS
7 33 (3.54%) DHCP
8 32 (3.43%) Remote Desktop
9 27 (2.90%) Skype
10 18 (1.93%) VoIP
11 14 (1.50%) Wireless
12 9 (0.97%) FTP
13 7 (0.75%) Junos
13 7 (0.75%) Unified Communications
14 6 (0.64%) ADSL
14 6 (0.64%) Cisco IOS
14 6 (0.64%) Firewall
14 6 (0.64%) WebEx
15 5 (0.54%) Wi-Fi
Database & Business Intelligence
1 19 (2.04%) SQL Server
2 10 (1.07%) SQL Server 2008
3 2 (0.21%) Electronic Patient Records
3 2 (0.21%) MySQL
4 1 (0.11%) Data Warehouse
4 1 (0.11%) DB2
4 1 (0.11%) Oracle Database
4 1 (0.11%) Oracle Reports
Development Applications
1 8 (0.86%) JIRA
2 1 (0.11%) Visual Studio Team System
General
1 93 (9.98%) Finance
2 77 (8.26%) Law
3 39 (4.18%) Retail
4 34 (3.65%) Legal
5 23 (2.47%) Telecoms
6 17 (1.82%) Manufacturing
7 16 (1.72%) Banking
7 16 (1.72%) French Language
8 13 (1.39%) Advertising
9 11 (1.18%) Italian Language
10 10 (1.07%) German Language
10 10 (1.07%) Pharmaceutical
10 10 (1.07%) Portuguese Language
11 9 (0.97%) Russian Language
11 9 (0.97%) Spanish Language
12 8 (0.86%) Dutch Language
13 6 (0.64%) Retail Banking
14 5 (0.54%) Automotive
14 5 (0.54%) Back Office
15 4 (0.43%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.11%) COM
1 1 (0.11%) CSS
1 1 (0.11%) HTML
1 1 (0.11%) Web Services
1 1 (0.11%) XMPP
Miscellaneous
1 63 (6.76%) iPhone
2 51 (5.47%) Analytical Skills
3 43 (4.61%) Management Information System
4 34 (3.65%) NHS
5 32 (3.43%) Blackberry
6 29 (3.11%) Self-Motivation
7 24 (2.58%) User Experience
8 23 (2.47%) iPad
9 22 (2.36%) Smartphone
10 21 (2.25%) Fat Client
10 21 (2.25%) Thin Client
11 20 (2.15%) Video Conferencing
12 19 (2.04%) EPoS
13 14 (1.50%) Enterprise Software
14 11 (1.18%) Data Centre
15 8 (0.86%) Wiki
16 7 (0.75%) Driving Licence
17 5 (0.54%) Handset
18 4 (0.43%) Device Driver
19 3 (0.32%) Freedom of Information
Operating Systems
1 546 (58.58%) Windows
2 227 (24.36%) Windows 7
3 198 (21.24%) Windows 10
4 53 (5.69%) Windows XP
5 49 (5.26%) Windows Server
6 48 (5.15%) Windows 8
7 45 (4.83%) Android
8 29 (3.11%) Windows Server 2008
9 28 (3.00%) Windows Server 2012
10 21 (2.25%) Apple iOS
11 20 (2.15%) Unix
12 18 (1.93%) Mac OS X
13 17 (1.82%) Windows Mobile
13 17 (1.82%) Windows Vista
14 14 (1.50%) Windows 2000
15 9 (0.97%) Windows Phone
16 8 (0.86%) Mac OS
17 7 (0.75%) Windows Server 2003
18 6 (0.64%) Linux
19 1 (0.11%) AIX
Processes & Methodologies
1 303 (32.51%) ITIL
2 137 (14.70%) Service Management
3 115 (12.34%) Problem-Solving
4 85 (9.12%) ITSM
5 78 (8.37%) Incident Management
6 54 (5.79%) ITIL V3
7 48 (5.15%) Service Delivery
8 41 (4.40%) Ticket Management
9 38 (4.08%) Kalman Filter
10 34 (3.65%) Web Filtering
11 24 (2.58%) Document Management
12 23 (2.47%) Information Security
13 20 (2.15%) Continuous Improvement
14 19 (2.04%) CRM
14 19 (2.04%) Mobile Device Management
15 16 (1.72%) Disaster Recovery
16 15 (1.61%) Business Intelligence
17 14 (1.50%) Asset Management
18 13 (1.39%) Computer Science
18 13 (1.39%) Time Management
Programming Languages
1 22 (2.36%) SQL
2 2 (0.21%) C
2 2 (0.21%) PowerShell
3 1 (0.11%) Java
3 1 (0.11%) JavaScript
3 1 (0.11%) PL/SQL
Qualifications
1 49 (5.26%) Security Cleared
2 44 (4.72%) Microsoft Certification
3 35 (3.76%) ITIL Certification
3 35 (3.76%) ITIL Foundation Certificate
4 33 (3.54%) SC Cleared
5 32 (3.43%) MCP
6 31 (3.33%) Degree
7 29 (3.11%) MCSE
8 25 (2.68%) MCSA
9 15 (1.61%) HNC
10 10 (1.07%) DV Cleared
11 9 (0.97%) A+ Certification
12 8 (0.86%) CCNA
12 8 (0.86%) Cisco Certification
13 5 (0.54%) MCITP
14 4 (0.43%) Computer Science Degree
14 4 (0.43%) Network+ Certification
15 3 (0.32%) DBS Check
16 2 (0.21%) BPSS Clearance
16 2 (0.21%) Master's Degree
Quality Assurance & Compliance
1 150 (16.09%) SLA
2 6 (0.64%) Data Quality
3 3 (0.32%) QA
3 3 (0.32%) Sarbanes-Oxley
4 2 (0.21%) HL7
5 1 (0.11%) Disclosure Scotland
5 1 (0.11%) PMO
System Software
1 442 (47.42%) Active Directory
2 37 (3.97%) VMware Infrastructure
3 21 (2.25%) Virtual Desktop
4 15 (1.61%) XenDesktop
5 13 (1.39%) XenApp
6 10 (1.07%) XenServer
7 6 (0.64%) Terminal Server
8 3 (0.32%) vSphere
9 2 (0.21%) Hyper-V
9 2 (0.21%) Virtual Servers
10 1 (0.11%) Citrix Presentation Server
10 1 (0.11%) Microsoft App-V
10 1 (0.11%) Terminal Services
10 1 (0.11%) Virtual Machines
10 1 (0.11%) VMware Workstation
Systems Management
1 50 (5.36%) SCCM
2 22 (2.36%) vCenter Server
3 20 (2.15%) AirWatch
4 16 (1.72%) OVSD
5 14 (1.50%) OpenView
6 9 (0.97%) Systems Management Server (SMS)
7 4 (0.43%) SCOM
7 4 (0.43%) ZABBIX
8 3 (0.32%) Microsoft Intune
8 3 (0.32%) Tivoli
8 3 (0.32%) WSUS
9 1 (0.11%) Backup Exec
9 1 (0.11%) HP SiteScope
9 1 (0.11%) MobiControl
9 1 (0.11%) NetBackup
9 1 (0.11%) ZENworks
Vendors
1 378 (40.56%) Microsoft
2 159 (17.06%) Citrix
3 67 (7.19%) ServiceNow
4 65 (6.97%) Cisco
5 53 (5.69%) Apple
6 47 (5.04%) Sony
7 46 (4.94%) Remedy
8 42 (4.51%) VMware
9 38 (4.08%) HP
10 22 (2.36%) Wyse
11 20 (2.15%) iManage
11 20 (2.15%) Ivanti
12 12 (1.29%) Lotus
13 11 (1.18%) SAP
14 10 (1.07%) Avaya
15 9 (0.97%) Sophos
16 7 (0.75%) McAfee
16 7 (0.75%) Polycom
16 7 (0.75%) Symantec
17 6 (0.64%) Palo Alto