Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £179, according to job vacancies posted in the 6 months leading up to 26 October 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
26 Oct 2025
Same period 2024 Same period 2023
Rank 360 302 242
Rank change year-on-year -58 -60 +48
Contract jobs requiring a Service Desk Analyst 159 227 405
As % of all contract jobs in England 0.56% 0.72% 1.00%
As % of the Job Titles category 0.61% 0.78% 1.06%
Number of daily rates quoted 64 109 233
10th Percentile £131 £140 £125
25th Percentile £149 £170 £155
Median daily rate (50th Percentile) £179 £190 £188
Median % change year-on-year -5.92% +1.33% +10.29%
75th Percentile £220 £220 £225
90th Percentile £288 £263 £265
UK median daily rate £179 £190 £188
% change year-on-year -5.92% +1.33% +15.38%
Number of hourly rates quoted 62 39 124
10th Percentile £13.80 £14.36 £13.26
25th Percentile £14.38 £15.51 £13.41
Median hourly rate £16.00 £17.44 £15.95
Median % change year-on-year -8.26% +9.38% +2.87%
75th Percentile £18.78 £18.95 £18.94
90th Percentile £23.33 £28.75 £20.56
UK median hourly rate £16.00 £17.44 £15.65
% change year-on-year -8.26% +11.44% +0.97%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 25,993 29,176 38,095
% of contract IT jobs with a recognized job title 91.11% 92.99% 93.85%
Number of daily rates quoted 16,684 17,799 26,521
10th Percentile £280 £300 £300
25th Percentile £403 £413 £419
Median daily rate (50th Percentile) £510 £525 £540
Median % change year-on-year -2.86% -2.78% -1.82%
75th Percentile £625 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,497 1,147 1,415
10th Percentile £13.94 £15.10 £15.21
25th Percentile £17.38 £21.25 £19.06
Median hourly rate £25.15 £42.50 £45.00
Median % change year-on-year -40.82% -5.56% +54.59%
75th Percentile £50.00 £67.26 £65.00
90th Percentile £70.00 £75.00 £77.50
UK median hourly rate £25.15 £40.00 £44.50
% change year-on-year -37.13% -10.11% +60.48%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 26 October 2025.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 26 October 2025.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 26 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +3 49 £190 -13.64% 13
North of England -39 41 £163 +8.33% 20
North West -16 25 £163 -12.16% 6
South East -15 21 £185 -5.13% 21
London -24 20 £275 +37.50% 7
Midlands -31 20 £132 -30.35% 13
West Midlands -27 11 £250 +31.58% 5
Yorkshire -34 11 £156 +15.74% 10
East Midlands -4 9 £131 -18.02% 8
South West -1 8 £194 -3.13% 4
North East -13 5 £180 +20.00% 5
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 26 October 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 93 (58.49%) Customer Service
2 63 (39.62%) Active Directory
3 56 (35.22%) Microsoft
3 56 (35.22%) Windows
4 49 (30.82%) Microsoft 365
5 40 (25.16%) Problem-Solving
6 36 (22.64%) ITIL
7 32 (20.13%) Windows 10
8 26 (16.35%) ServiceNow
9 22 (13.84%) Microsoft Exchange
9 22 (13.84%) Microsoft Office
10 20 (12.58%) ITSM
11 18 (11.32%) Security Cleared
11 18 (11.32%) Service Management
12 16 (10.06%) A+ Certification
12 16 (10.06%) Incident Management
12 16 (10.06%) Service Delivery
13 13 (8.18%) Microsoft Certification
14 12 (7.55%) SC Cleared
15 11 (6.92%) Entra ID
15 11 (6.92%) SLA
16 10 (6.29%) DNS
16 10 (6.29%) Microsoft Intune
17 9 (5.66%) Azure
17 9 (5.66%) Citrix
17 9 (5.66%) Continuous Improvement
17 9 (5.66%) Customer Experience
17 9 (5.66%) SCCM
18 8 (5.03%) Active Listening
18 8 (5.03%) TCP/IP

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (13.84%) Microsoft Exchange
2 4 (2.52%) HCL Notes
3 2 (1.26%) SharePoint
4 1 (0.63%) Confluence
4 1 (0.63%) Exchange Server 2013
Applications
1 22 (13.84%) Microsoft Office
2 6 (3.77%) Microsoft Excel
2 6 (3.77%) Microsoft PowerPoint
3 2 (1.26%) Spreadsheet
Business Applications
1 2 (1.26%) Remedy ITSM
2 1 (0.63%) SystmOne
Cloud Services
1 49 (30.82%) Microsoft 365
2 11 (6.92%) Entra ID
3 9 (5.66%) Azure
4 2 (1.26%) Power Platform
5 1 (0.63%) GCP
5 1 (0.63%) Google Workspace
Communications & Networking
1 10 (6.29%) DNS
2 8 (5.03%) TCP/IP
2 8 (5.03%) Wi-Fi
3 6 (3.77%) DHCP
3 6 (3.77%) VPN
4 4 (2.52%) VoIP
5 2 (1.26%) LAN
5 2 (1.26%) Remote Desktop
5 2 (1.26%) SAN
5 2 (1.26%) WAN
6 1 (0.63%) Broadband
6 1 (0.63%) Internet
6 1 (0.63%) Network Security
6 1 (0.63%) Skype
6 1 (0.63%) Unified Communications
Database & Business Intelligence
1 1 (0.63%) DTS
1 1 (0.63%) Looker
Development Applications
1 5 (3.14%) JIRA
General
1 77 (48.43%) Social Skills
2 13 (8.18%) Public Sector
3 12 (7.55%) Polish Language
3 12 (7.55%) Retail
4 10 (6.29%) Manufacturing
4 10 (6.29%) Organisational Skills
5 9 (5.66%) Romanian Language
6 8 (5.03%) Analytical Skills
6 8 (5.03%) Inclusion and Diversity
7 5 (3.14%) Finance
8 4 (2.52%) Legal
8 4 (2.52%) Spanish Language
9 3 (1.89%) Local Government
9 3 (1.89%) Telecoms
10 2 (1.26%) Military
11 1 (0.63%) Advertising
11 1 (0.63%) Banking
11 1 (0.63%) French Language
11 1 (0.63%) Lithuanian Language
11 1 (0.63%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (1.26%) EDI
Miscellaneous
1 7 (4.40%) Management Information System
1 7 (4.40%) NHS
2 6 (3.77%) Self-Motivation
2 6 (3.77%) Video Conferencing
3 5 (3.14%) Enterprise Software
4 4 (2.52%) Data Centre
4 4 (2.52%) Onboarding
5 3 (1.89%) Smartphone
6 2 (1.26%) Smartcard
7 1 (0.63%) Virtual Team
Operating Systems
1 56 (35.22%) Windows
2 32 (20.13%) Windows 10
3 4 (2.52%) Windows Server
4 3 (1.89%) Android
4 3 (1.89%) Windows 7
5 2 (1.26%) Mac OS X
6 1 (0.63%) Apple iOS
6 1 (0.63%) Mac OS
6 1 (0.63%) Windows Server 2012
Processes & Methodologies
1 93 (58.49%) Customer Service
2 40 (25.16%) Problem-Solving
3 36 (22.64%) ITIL
4 20 (12.58%) ITSM
5 18 (11.32%) Service Management
6 16 (10.06%) Incident Management
6 16 (10.06%) Service Delivery
7 9 (5.66%) Continuous Improvement
7 9 (5.66%) Customer Experience
8 8 (5.03%) Active Listening
9 6 (3.77%) Digital Strategy
9 6 (3.77%) Mathematics
10 5 (3.14%) User Experience
11 4 (2.52%) Migration
11 4 (2.52%) Proactive Monitoring
11 4 (2.52%) Problem Management
12 3 (1.89%) Asset Management
12 3 (1.89%) Case Management
12 3 (1.89%) CRM
12 3 (1.89%) Kalman Filter
Programming Languages
1 3 (1.89%) PowerShell
2 1 (0.63%) SQL
Qualifications
1 18 (11.32%) Security Cleared
2 16 (10.06%) A+ Certification
3 13 (8.18%) Microsoft Certification
4 12 (7.55%) SC Cleared
5 7 (4.40%) Degree
5 7 (4.40%) DV Cleared
5 7 (4.40%) ITIL Foundation Certificate
6 6 (3.77%) MCSA
7 2 (1.26%) CIPD
7 2 (1.26%) ITIL Certification
8 1 (0.63%) NVQ Level 3
Quality Assurance & Compliance
1 11 (6.92%) SLA
System Software
1 63 (39.62%) Active Directory
2 1 (0.63%) VMware Infrastructure
2 1 (0.63%) XenApp
Systems Management
1 10 (6.29%) Microsoft Intune
2 9 (5.66%) SCCM
Vendors
1 56 (35.22%) Microsoft
2 26 (16.35%) ServiceNow
3 9 (5.66%) Citrix
4 4 (2.52%) Lotus
4 4 (2.52%) Remedy
5 3 (1.89%) Cisco
6 2 (1.26%) Altiris
6 2 (1.26%) Apple
6 2 (1.26%) Barracuda Networks
6 2 (1.26%) Dell
6 2 (1.26%) Ivanti
7 1 (0.63%) Bomgar
7 1 (0.63%) Google
7 1 (0.63%) VMware