Period
to 21 May 2018

The median contractor rate for a Service Desk Analyst was £135 per day in advertised job vacancies in England during the 6 months to 21 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > England
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 293 321 289
Rank change year-on-year +28 -32 -63
Contract jobs requiring a Service Desk Analyst 805 632 819
As % of all contract IT jobs advertised in England 0.87% 0.76% 0.84%
As % of the Job Titles category 0.92% 0.80% 0.89%
Number of daily rates quoted 390 289 342
England median daily rate £135 £135 £135
10th Percentile £101 £100 £100
90th Percentile £200 £211 £238
UK median daily rate £130 £135 £135
% change year-on-year -3.70% - -
Number of hourly rates quoted 241 199 287
England median hourly rate £13.50 £13.50 £13.50
10th Percentile £10.50 £10.25 £10.20
90th Percentile £20.00 £18.00 £18.75
UK median hourly rate £13.00 £13.50 £13.17
% change year-on-year -3.70% +2.51% +5.36%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,276 79,046 92,529
% of contract IT jobs with a recognized job title 94.83% 94.90% 95.22%
Number of daily rates quoted 57,805 51,607 60,750
England median daily rate £450 £430 £425
Median daily rate % change year-on-year +4.65% +1.18% +6.25%
10th Percentile £270 £263 £256
90th Percentile £638 £620 £600
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 2,734 2,665 2,892
England median hourly rate £18.51 £18.96 £19.49
Median hourly rate % change year-on-year -2.40% -2.72% +11.37%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.40 £48.75 £47.90
UK median hourly rate £18.00 £18.70 £20.00
% change year-on-year -3.74% -6.50% +14.29%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in England.

Contractor daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 21 May 2018.

Contractor daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in England.

Contractor hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 21 May 2018.

Contractor hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 302 £153 -1.61% 36
North of England +8 140 £133 +6.00% 27
South East -30 133 £120 -7.69% 18
Midlands +4 96 £114 -24.32% 16
East of England +37 91 £130 +11.83% 9
North West +18 81 £135 +12.50% 12
West Midlands -33 49 £115 -26.40% 6
East Midlands +22 47 £92 -26.40% 10
South West +27 43 £120 -4.00% 6
Yorkshire -34 40 £128 +2.00% 10
North East +22 19 £105 - 5
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 May 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 453 (56.27%) Windows
2 372 (46.21%) Active Directory
3 350 (43.48%) Microsoft
4 290 (36.02%) ITIL
5 270 (33.54%) Microsoft Office
6 198 (24.60%) Windows 7
7 141 (17.52%) Office 365
8 130 (16.15%) Windows 10
9 128 (15.90%) Citrix
10 119 (14.78%) Service Management
11 118 (14.66%) SLA
12 106 (13.17%) Problem-Solving
13 105 (13.04%) Incident Management
14 84 (10.43%) Finance
15 82 (10.19%) Security Cleared
16 72 (8.94%) MS Exchange
17 65 (8.07%) SC Cleared
18 62 (7.70%) ITSM
19 61 (7.58%) SCCM
20 55 (6.83%) Service Delivery
21 52 (6.46%) MCP
21 52 (6.46%) Cisco
22 50 (6.21%) ITIL Certification
22 50 (6.21%) Ivanti
23 49 (6.09%) VPN
24 48 (5.96%) Law
24 48 (5.96%) Legal
25 47 (5.84%) Android
26 46 (5.71%) iPhone
26 46 (5.71%) Blackberry

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (8.94%) MS Exchange
2 23 (2.86%) Blackberry Enterprise Server
3 22 (2.73%) SharePoint
4 19 (2.36%) Exchange Server 2010
5 13 (1.61%) Skype for Business
6 7 (0.87%) SharePoint 2010
7 6 (0.75%) IBM Notes
8 5 (0.62%) Exchange Server 2013
8 5 (0.62%) JBoss
8 5 (0.62%) Tomcat
9 4 (0.50%) Exchange Server 2007
10 2 (0.25%) CMS
10 2 (0.25%) Exchange Server 2003
11 1 (0.12%) Moodle
11 1 (0.12%) Quickr
11 1 (0.12%) SharePoint 2013
Applications
1 270 (33.54%) Microsoft Office
2 29 (3.60%) Microsoft Excel
3 22 (2.73%) Microsoft PowerPoint
4 1 (0.12%) InfoPath
Business Applications
1 7 (0.87%) Carpe Diem
1 7 (0.87%) Elite 3E
2 6 (0.75%) assyst
3 3 (0.37%) Unit4 Business World
4 1 (0.12%) Dynamics CRM
4 1 (0.12%) Eikon
4 1 (0.12%) Maximo
4 1 (0.12%) Oracle Financials
4 1 (0.12%) Payment Gateway
4 1 (0.12%) Salesforce.com CRM
4 1 (0.12%) SAP ERP
Cloud Services
1 141 (17.52%) Office 365
2 8 (0.99%) Microsoft Azure
3 2 (0.25%) Amazon AWS
3 2 (0.25%) Dropbox
3 2 (0.25%) SaaS
4 1 (0.12%) Cloud Computing
4 1 (0.12%) Mimecast
4 1 (0.12%) OneDrive
Communications & Networking
1 49 (6.09%) VPN
2 31 (3.85%) Internet
2 31 (3.85%) Remote Desktop
3 26 (3.23%) DNS
4 24 (2.98%) DHCP
4 24 (2.98%) TCP/IP
5 23 (2.86%) Skype
6 19 (2.36%) LAN
6 19 (2.36%) VoIP
7 17 (2.11%) WAN
8 16 (1.99%) Intranet
9 12 (1.49%) SMS
9 12 (1.49%) Wireless
10 5 (0.62%) ATM
10 5 (0.62%) Ethernet
10 5 (0.62%) FTP
11 4 (0.50%) Broadband
11 4 (0.50%) Firewall
11 4 (0.50%) IP Telephony
12 3 (0.37%) Wi-Fi
Database & Business Intelligence
1 8 (0.99%) SQL Server
2 1 (0.12%) Data Warehouse
2 1 (0.12%) GIS
2 1 (0.12%) SQL Server 2008
Development Applications
1 12 (1.49%) JIRA
General
1 84 (10.43%) Finance
2 48 (5.96%) Law
2 48 (5.96%) Legal
3 44 (5.47%) Retail
4 19 (2.36%) Banking
4 19 (2.36%) Telecoms
5 12 (1.49%) Publishing
6 11 (1.37%) Financial Institution
7 10 (1.24%) German Language
8 7 (0.87%) Manufacturing
9 6 (0.75%) Investment Banking
10 5 (0.62%) Advertising
11 3 (0.37%) French Language
11 3 (0.37%) Front Office
12 2 (0.25%) Back Office
12 2 (0.25%) Dutch Language
12 2 (0.25%) Local Government
13 1 (0.12%) Games
13 1 (0.12%) Italian Language
13 1 (0.12%) Portuguese Language
Libraries, Frameworks & Software Standards
1 2 (0.25%) Web Services
Miscellaneous
1 46 (5.71%) Blackberry
1 46 (5.71%) iPhone
2 45 (5.59%) Management Information System
3 39 (4.84%) Smartphone
4 37 (4.60%) Analytical Skills
5 23 (2.86%) NHS
6 20 (2.48%) Self-Motivation
7 17 (2.11%) iPad
8 10 (1.24%) Fat Client
8 10 (1.24%) Thin Client
9 9 (1.12%) Video Conferencing
10 8 (0.99%) Mobile Computing
11 7 (0.87%) CMDB
11 7 (0.87%) Computer Science
12 6 (0.75%) Enterprise Software
13 4 (0.50%) BYOD
13 4 (0.50%) EPoS
13 4 (0.50%) Handset
13 4 (0.50%) Smartcard
14 3 (0.37%) Reinsurance
Operating Systems
1 453 (56.27%) Windows
2 198 (24.60%) Windows 7
3 130 (16.15%) Windows 10
4 47 (5.84%) Android
5 46 (5.71%) Windows 8
6 41 (5.09%) Windows Server
7 36 (4.47%) Windows XP
8 28 (3.48%) Apple iOS
9 26 (3.23%) Mac OS X
10 23 (2.86%) Windows Server 2008
11 22 (2.73%) Windows Server 2012
12 11 (1.37%) Mac OS
12 11 (1.37%) Windows Server 2003
13 9 (1.12%) Windows Mobile
14 8 (0.99%) Windows 2000
15 4 (0.50%) Windows Vista
16 3 (0.37%) Unix
17 2 (0.25%) Linux
17 2 (0.25%) Windows Phone
18 1 (0.12%) AIX
Processes & Methodologies
1 290 (36.02%) ITIL
2 119 (14.78%) Service Management
3 106 (13.17%) Problem-Solving
4 105 (13.04%) Incident Management
5 62 (7.70%) ITSM
6 55 (6.83%) Service Delivery
7 41 (5.09%) Problem Management
8 26 (3.23%) ITIL V3
9 23 (2.86%) Document Management
9 23 (2.86%) Mathematics
10 22 (2.73%) Ticket Management
11 20 (2.48%) Time Management
12 17 (2.11%) Statistics
13 16 (1.99%) Root Cause Analysis
14 15 (1.86%) CRM
15 12 (1.49%) Change Management
16 11 (1.37%) Asset Management
16 11 (1.37%) Configuration Management
16 11 (1.37%) Migration
17 10 (1.24%) Collaborative Working
Programming Languages
1 15 (1.86%) SQL
2 8 (0.99%) C
3 4 (0.50%) PowerShell
4 2 (0.25%) Java
Qualifications
1 82 (10.19%) Security Cleared
2 65 (8.07%) SC Cleared
3 52 (6.46%) MCP
4 50 (6.21%) ITIL Certification
5 25 (3.11%) Microsoft Certification
6 13 (1.61%) Degree
6 13 (1.61%) MCSA
7 9 (1.12%) ITIL Foundation Certificate
8 8 (0.99%) MCITP
8 8 (0.99%) MOS
9 7 (0.87%) MCSE
10 6 (0.75%) NVQ Level 3
11 5 (0.62%) DBS Check
11 5 (0.62%) HNC
12 3 (0.37%) A+ Certification
12 3 (0.37%) DV Cleared
12 3 (0.37%) MCDST
12 3 (0.37%) MCTS
13 2 (0.25%) BPSS Clearance
14 1 (0.12%) CCAA
Quality Assurance & Compliance
1 118 (14.66%) SLA
2 8 (0.99%) QA
3 2 (0.25%) GDPR
4 1 (0.12%) PMO
4 1 (0.12%) Sarbanes-Oxley
System Software
1 372 (46.21%) Active Directory
2 23 (2.86%) XenApp
3 21 (2.61%) VMware Infrastructure
4 6 (0.75%) Hyper-V
4 6 (0.75%) Terminal Services
5 3 (0.37%) Microsoft App-V
5 3 (0.37%) Virtual Machines
6 2 (0.25%) Citrix Presentation Server
6 2 (0.25%) Terminal Server
6 2 (0.25%) vSphere
6 2 (0.25%) XenDesktop
7 1 (0.12%) BitLocker
7 1 (0.12%) Virtual Servers
Systems Management
1 61 (7.58%) SCCM
2 25 (3.11%) Systems Management Server (SMS)
3 18 (2.24%) AirWatch
4 9 (1.12%) OVSD
5 7 (0.87%) OpenView
6 4 (0.50%) DameWare
6 4 (0.50%) MAILsweeper
6 4 (0.50%) SCOM
6 4 (0.50%) WSUS
7 1 (0.12%) IBM BigFix
7 1 (0.12%) Norton AntiVirus
7 1 (0.12%) SCSM
7 1 (0.12%) Tivoli Endpoint Manager
7 1 (0.12%) ZENworks
Vendors
1 350 (43.48%) Microsoft
2 128 (15.90%) Citrix
3 52 (6.46%) Cisco
4 50 (6.21%) Ivanti
5 42 (5.22%) ServiceNow
6 38 (4.72%) VMware
7 33 (4.10%) Apple
8 25 (3.11%) Google
8 25 (3.11%) HP
9 23 (2.86%) iManage
9 23 (2.86%) NetApp
9 23 (2.86%) Remedy
10 14 (1.74%) Avaya
11 8 (0.99%) Dell
11 8 (0.99%) Sun
12 7 (0.87%) Bloomberg
12 7 (0.87%) Hummingbird
12 7 (0.87%) SAP
13 6 (0.75%) Altiris
13 6 (0.75%) Mitel