Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £200, according to job vacancies posted in the 6 months leading up to 11 October 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
11 Oct 2026
Same period 2025 Same period 2024
Rank 461 356 311
Rank change year-on-year -105 -45 -58
Contract jobs requiring a Service Desk Analyst 172 158 230
As % of all contract jobs in England 0.37% 0.56% 0.71%
As % of the Job Titles category 0.40% 0.62% 0.76%
Number of daily rates quoted 102 61 109
10th Percentile £120 £130 £140
25th Percentile £150 £150 £163
Median daily rate (50th Percentile) £200 £178 £190
Median % change year-on-year +12.68% -6.58% +1.33%
75th Percentile £238 £220 £220
90th Percentile £294 £288 £262
UK median daily rate £200 £178 £190
% change year-on-year +12.68% -6.58% +2.01%
Number of hourly rates quoted 13 60 46
10th Percentile £13.47 £13.80 £14.16
25th Percentile £14.36 £14.38 £14.79
Median hourly rate £15.92 £16.00 £17.00
Median % change year-on-year -0.50% -5.88% +6.25%
75th Percentile £21.35 £18.03 £18.75
90th Percentile £26.48 £23.33 £21.37
UK median hourly rate £15.81 £16.00 £17.00
% change year-on-year -1.19% -5.88% +8.83%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 42,569 25,573 30,075
% of contract IT jobs with a recognized job title 92.03% 91.11% 93.13%
Number of daily rates quoted 25,022 16,463 18,384
10th Percentile £325 £277 £300
25th Percentile £425 £402 £413
Median daily rate (50th Percentile) £525 £510 £525
Median % change year-on-year +2.94% -2.86% -3.67%
75th Percentile £638 £625 £638
90th Percentile £738 £725 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -0.94%
Number of hourly rates quoted 3,727 1,438 1,284
10th Percentile £14.50 £13.80 £15.00
25th Percentile £20.25 £17.30 £21.25
Median hourly rate £42.50 £25.15 £43.00
Median % change year-on-year +68.99% -41.51% -6.89%
75th Percentile £67.94 £50.94 £67.81
90th Percentile £80.00 £70.00 £75.00
UK median hourly rate £41.71 £25.15 £41.50
% change year-on-year +65.84% -39.40% -7.78%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 11 October 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 11 October 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 11 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England -53 58 £175 +7.69% 15
North West -24 48 £175 +7.69% 6
South East -53 33 £244 +33.56% 13
East of England -51 29 £161 -15.13% 5
South West -12 24 £200 -11.11% 6
London -86 19 £215 -13.13% 12
Midlands -48 14 £136 -10.31% 4
West Midlands -51 9 £140 -44.00%
Yorkshire -32 6 £225 +38.46% 7
East Midlands -11 5 £131 -0.44% 4
North East -39 4 £200 +11.11% 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 October 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 67 (38.95%) Windows
2 65 (37.79%) Microsoft 365
3 60 (34.88%) Customer Service
4 58 (33.72%) Microsoft
5 52 (30.23%) Active Directory
6 45 (26.16%) ITIL
7 39 (22.67%) ServiceNow
8 37 (21.51%) Problem-Solving
9 33 (19.19%) Security Cleared
10 32 (18.60%) ITSM
11 28 (16.28%) SC Cleared
12 25 (14.53%) Windows 10
13 21 (12.21%) SLA
14 20 (11.63%) Service Management
15 18 (10.47%) Microsoft Office
16 16 (9.30%) Continuous Improvement
16 16 (9.30%) Incident Management
17 15 (8.72%) SharePoint
18 14 (8.14%) Azure
19 13 (7.56%) Entra ID
19 13 (7.56%) Service Delivery
20 12 (6.98%) macOS
20 12 (6.98%) VPN
21 11 (6.40%) Collaborative Working
22 10 (5.81%) OneDrive
23 9 (5.23%) Android
23 9 (5.23%) Remedy
24 8 (4.65%) Customer Experience
24 8 (4.65%) Degree
24 8 (4.65%) DHCP

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (8.72%) SharePoint
2 7 (4.07%) Microsoft Exchange
3 1 (0.58%) Mattermost
Applications
1 18 (10.47%) Microsoft Office
2 3 (1.74%) Acrobat
Business Applications
1 7 (4.07%) Remedy ITSM
Cloud Services
1 65 (37.79%) Microsoft 365
2 14 (8.14%) Azure
3 13 (7.56%) Entra ID
4 10 (5.81%) OneDrive
5 6 (3.49%) Google Workspace
6 5 (2.91%) Mimecast
7 4 (2.33%) GCP
8 3 (1.74%) Cloud Computing
8 3 (1.74%) IaaS
9 2 (1.16%) Azure Sentinel
10 1 (0.58%) AWS
10 1 (0.58%) Power Platform
Communications & Networking
1 12 (6.98%) VPN
2 8 (4.65%) DHCP
2 8 (4.65%) DNS
3 5 (2.91%) TCP/IP
3 5 (2.91%) VoIP
4 3 (1.74%) Unified Communications
4 3 (1.74%) Wireless
5 2 (1.16%) Remote Desktop
6 1 (0.58%) Cisco ASA
6 1 (0.58%) LAN
6 1 (0.58%) NAS
6 1 (0.58%) SAN
6 1 (0.58%) WAN
Database & Business Intelligence
1 1 (0.58%) Power BI
Development Applications
1 6 (3.49%) JIRA
General
1 53 (30.81%) Social Skills
2 14 (8.14%) Legal
3 10 (5.81%) Analytical Skills
4 9 (5.23%) Organisational Skills
5 8 (4.65%) Public Sector
6 7 (4.07%) Finance
7 4 (2.33%) Inclusion and Diversity
7 4 (2.33%) Military
8 3 (1.74%) Advertising
8 3 (1.74%) Law
8 3 (1.74%) Spanish Language
9 2 (1.16%) Banking
9 2 (1.16%) German Language
9 2 (1.16%) Italian Language
9 2 (1.16%) Manufacturing
9 2 (1.16%) Retail
10 1 (0.58%) Aerospace
10 1 (0.58%) Dutch Language
10 1 (0.58%) Hungarian Language
10 1 (0.58%) Romanian Language
Libraries, Frameworks & Software Standards
1 1 (0.58%) LDAP
Miscellaneous
1 15 (8.72%) Onboarding
2 9 (5.23%) Enterprise Software
3 7 (4.07%) Smartphone
4 6 (3.49%) Management Information System
5 5 (2.91%) NHS
6 4 (2.33%) Data Protection Act
7 3 (1.74%) Analytical Mindset
7 3 (1.74%) Blackberry
7 3 (1.74%) Driving Licence
8 2 (1.16%) CMDB
9 1 (0.58%) Data Centre
9 1 (0.58%) Self-Motivation
9 1 (0.58%) Smartcard
9 1 (0.58%) Video Conferencing
Operating Systems
1 67 (38.95%) Windows
2 25 (14.53%) Windows 10
3 12 (6.98%) macOS
4 9 (5.23%) Android
5 6 (3.49%) Apple iOS
6 1 (0.58%) Windows Server
6 1 (0.58%) Windows Server 2019
Processes & Methodologies
1 60 (34.88%) Customer Service
2 45 (26.16%) ITIL
3 37 (21.51%) Problem-Solving
4 32 (18.60%) ITSM
5 20 (11.63%) Service Management
6 16 (9.30%) Continuous Improvement
6 16 (9.30%) Incident Management
7 13 (7.56%) Service Delivery
8 11 (6.40%) Collaborative Working
9 8 (4.65%) Customer Experience
10 6 (3.49%) Workflow
11 5 (2.91%) Change Management
11 5 (2.91%) Ticket Management
11 5 (2.91%) User Experience
12 4 (2.33%) CRM
12 4 (2.33%) Data Protection
13 3 (1.74%) Asset Management
13 3 (1.74%) Knowledge Management
13 3 (1.74%) Performance Metrics
13 3 (1.74%) Problem Management
Programming Languages
1 1 (0.58%) PowerShell
Qualifications
1 33 (19.19%) Security Cleared
2 28 (16.28%) SC Cleared
3 8 (4.65%) Degree
4 6 (3.49%) ITIL Certification
5 5 (2.91%) ITIL Foundation Certificate
6 4 (2.33%) A+ Certification
6 4 (2.33%) Microsoft Certification
7 2 (1.16%) DV Cleared
7 2 (1.16%) MCSE
8 1 (0.58%) BPSS Clearance
8 1 (0.58%) CTC Cleared
8 1 (0.58%) DBS Check
8 1 (0.58%) MCSA
8 1 (0.58%) Microsoft Certified Professional
8 1 (0.58%) MOS
Quality Assurance & Compliance
1 21 (12.21%) SLA
2 1 (0.58%) Data Quality
System Software
1 52 (30.23%) Active Directory
2 3 (1.74%) VMware Infrastructure
3 2 (1.16%) Virtual Desktop
4 1 (0.58%) BitLocker
4 1 (0.58%) Hyper-V
Systems Management
1 7 (4.07%) SCCM
2 6 (3.49%) Microsoft Intune
3 1 (0.58%) Dell DRAC
3 1 (0.58%) Jamf Pro
3 1 (0.58%) Single Sign-On
3 1 (0.58%) vCenter Server
Vendors
1 58 (33.72%) Microsoft
2 39 (22.67%) ServiceNow
3 9 (5.23%) Remedy
4 7 (4.07%) iManage
5 6 (3.49%) Cisco
5 6 (3.49%) Google
6 5 (2.91%) Sophos
6 5 (2.91%) VMware
7 4 (2.33%) Freshdesk
8 3 (1.74%) Adobe
8 3 (1.74%) Dell
8 3 (1.74%) Intapp
8 3 (1.74%) Litera
9 2 (1.16%) Citrix
10 1 (0.58%) Apple
10 1 (0.58%) HP
10 1 (0.58%) Mitel
10 1 (0.58%) Polycom
10 1 (0.58%) Veeam
10 1 (0.58%) Zscaler