Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £200, according to job vacancies posted in the 6 months leading up to 1 August 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

 6 months to
1 Aug 2026		 Same period 2025 Same period 2024
Rank 457 362 275
Rank change year-on-year -95 -87 +10
Contract jobs requiring a Service Desk Analyst 164 144 281
As % of all contract jobs in England 0.36% 0.52% 0.83%
As % of the Job Titles category 0.39% 0.57% 0.90%
Number of daily rates quoted 100 60 118
10th Percentile £131 £132 £139
25th Percentile £150 £152 £170
Median daily rate (50th Percentile) £200 £200 £195
Median % change year-on-year - +2.56% +8.18%
75th Percentile £239 £241 £250
90th Percentile £294 £288 £300
UK median daily rate £200 £200 £190
% change year-on-year - +5.26% +5.56%
Number of hourly rates quoted 19 44 124
10th Percentile £14.32 £14.43 £12.12
25th Percentile £14.36 £14.99 £14.16
Median hourly rate £15.92 £16.30 £16.30
Median % change year-on-year -2.33% - +5.16%
75th Percentile £23.04 £19.76 £21.37
90th Percentile £27.14 £24.15 £21.46
UK median hourly rate £15.83 £16.30 £16.30
% change year-on-year -2.91% - +5.16%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 42,127 25,302 31,377
% of contract IT jobs with a recognized job title 92.57% 91.67% 92.95%
Number of daily rates quoted 25,620 16,428 20,708
10th Percentile £328 £285 £300
25th Percentile £425 £402 £413
Median daily rate (50th Percentile) £525 £510 £525
Median % change year-on-year +2.94% -2.86% -4.55%
75th Percentile £626 £625 £638
90th Percentile £738 £738 £750
UK median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -2.33%
Number of hourly rates quoted 3,104 1,296 1,911
10th Percentile £15.93 £13.72 £14.13
25th Percentile £22.00 £17.85 £20.50
Median hourly rate £45.00 £26.28 £43.90
Median % change year-on-year +71.23% -40.14% +2.09%
75th Percentile £68.00 £55.31 £65.00
90th Percentile £80.00 £75.00 £75.00
UK median hourly rate £42.50 £25.15 £42.91
% change year-on-year +68.99% -41.39% +0.96%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 1 August 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 1 August 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 1 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
North of England -53 54 £175 +16.67% 11
North West -29 46 £169 +8.00% 8
South East -56 27 £230 +15.00% 4
South West -23 26 £213 +6.25% 2
East of England -28 23 £205 -8.89% 5
London -74 21 £220 -7.37% 3
Midlands -53 19 £131 -30.97% 5
East Midlands -11 11 £131 -0.88% 1
West Midlands -67 8 £190 -24.00% 4
Yorkshire -44 5 £225 +60.71% 3
North East -39 3 £200 +11.11% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 1 August 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 66 (40.24%) Windows
2 59 (35.98%) Customer Service
3 57 (34.76%) Microsoft 365
4 56 (34.15%) Active Directory
5 55 (33.54%) Microsoft
6 49 (29.88%) ITIL
7 38 (23.17%) Problem-Solving
8 36 (21.95%) ServiceNow
9 30 (18.29%) ITSM
9 30 (18.29%) Windows 10
10 29 (17.68%) Security Cleared
11 19 (11.59%) Microsoft Office
11 19 (11.59%) SC Cleared
11 19 (11.59%) SLA
12 18 (10.98%) Service Management
13 15 (9.15%) Incident Management
14 14 (8.54%) Continuous Improvement
15 13 (7.93%) Customer Experience
15 13 (7.93%) Remedy
16 12 (7.32%) Azure
16 12 (7.32%) VPN
17 11 (6.71%) Android
17 11 (6.71%) Microsoft Exchange
17 11 (6.71%) Remedy ITSM
18 10 (6.10%) DHCP
18 10 (6.10%) DNS
18 10 (6.10%) Service Delivery
19 9 (5.49%) Collaborative Working
19 9 (5.49%) Degree
19 9 (5.49%) Mac OS

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (6.71%) Microsoft Exchange
2 9 (5.49%) SharePoint
3 5 (3.05%) Mattermost
Applications
1 19 (11.59%) Microsoft Office
2 3 (1.83%) Acrobat
3 2 (1.22%) Microsoft Excel
4 1 (0.61%) Microsoft PowerPoint
Business Applications
1 11 (6.71%) Remedy ITSM
Cloud Services
1 57 (34.76%) Microsoft 365
2 12 (7.32%) Azure
3 8 (4.88%) Entra ID
3 8 (4.88%) OneDrive
4 7 (4.27%) Google Workspace
5 5 (3.05%) GCP
6 4 (2.44%) Mimecast
7 3 (1.83%) IaaS
8 2 (1.22%) AWS
8 2 (1.22%) Azure Sentinel
8 2 (1.22%) Cloud Computing
9 1 (0.61%) OCI
9 1 (0.61%) Power Platform
9 1 (0.61%) Rubrik
Communications & Networking
1 12 (7.32%) VPN
2 10 (6.10%) DHCP
2 10 (6.10%) DNS
3 5 (3.05%) TCP/IP
3 5 (3.05%) VoIP
4 3 (1.83%) Unified Communications
4 3 (1.83%) Wireless
5 2 (1.22%) NAS
5 2 (1.22%) SAN
6 1 (0.61%) Broadband
6 1 (0.61%) Cisco ASA
6 1 (0.61%) LAN
6 1 (0.61%) WAN
6 1 (0.61%) Wi-Fi
Database & Business Intelligence
1 1 (0.61%) Power BI
Development Applications
1 8 (4.88%) JIRA
General
1 53 (32.32%) Social Skills
2 12 (7.32%) Legal
3 9 (5.49%) Analytical Skills
3 9 (5.49%) Organisational Skills
4 7 (4.27%) Public Sector
5 6 (3.66%) Manufacturing
5 6 (3.66%) Retail
6 5 (3.05%) Finance
6 5 (3.05%) Military
7 3 (1.83%) Advertising
7 3 (1.83%) Banking
7 3 (1.83%) Inclusion and Diversity
7 3 (1.83%) Law
7 3 (1.83%) Telecoms
8 2 (1.22%) Dutch Language
8 2 (1.22%) Hungarian Language
9 1 (0.61%) German Language
9 1 (0.61%) Investment Banking
9 1 (0.61%) Romanian Language
9 1 (0.61%) Spanish Language
Miscellaneous
1 12 (7.32%) Onboarding
2 10 (6.10%) Enterprise Software
3 8 (4.88%) Smartphone
4 6 (3.66%) Management Information System
5 3 (1.83%) Analytical Mindset
5 3 (1.83%) Blackberry
6 2 (1.22%) Data Protection Act
6 2 (1.22%) Video Conferencing
7 1 (0.61%) CMDB
7 1 (0.61%) Data Centre
7 1 (0.61%) Driving Licence
7 1 (0.61%) Self-Motivation
7 1 (0.61%) Smartcard
Operating Systems
1 66 (40.24%) Windows
2 30 (18.29%) Windows 10
3 11 (6.71%) Android
4 9 (5.49%) Mac OS
5 6 (3.66%) Apple iOS
6 2 (1.22%) Windows Server
7 1 (0.61%) Unix
7 1 (0.61%) Windows Server 2016
7 1 (0.61%) Windows Server 2019
Processes & Methodologies
1 59 (35.98%) Customer Service
2 49 (29.88%) ITIL
3 38 (23.17%) Problem-Solving
4 30 (18.29%) ITSM
5 18 (10.98%) Service Management
6 15 (9.15%) Incident Management
7 14 (8.54%) Continuous Improvement
8 13 (7.93%) Customer Experience
9 10 (6.10%) Service Delivery
10 9 (5.49%) Collaborative Working
11 6 (3.66%) Active Listening
11 6 (3.66%) CRM
11 6 (3.66%) Digital Strategy
12 5 (3.05%) Agile
12 5 (3.05%) Change Management
12 5 (3.05%) DevOps
12 5 (3.05%) Workflow
13 4 (2.44%) Configuration Management
13 4 (2.44%) Cybersecurity
13 4 (2.44%) Process Improvement
Programming Languages
1 2 (1.22%) PowerShell
Qualifications
1 29 (17.68%) Security Cleared
2 19 (11.59%) SC Cleared
3 9 (5.49%) Degree
4 6 (3.66%) DV Cleared
4 6 (3.66%) ITIL Certification
4 6 (3.66%) ITIL Foundation Certificate
5 4 (2.44%) A+ Certification
5 4 (2.44%) Microsoft Certification
6 3 (1.83%) Microsoft Certified Professional
7 2 (1.22%) MCSE
8 1 (0.61%) BPSS Clearance
8 1 (0.61%) DBS Check
8 1 (0.61%) MCSA
8 1 (0.61%) MOS
Quality Assurance & Compliance
1 19 (11.59%) SLA
System Software
1 56 (34.15%) Active Directory
2 2 (1.22%) VMware Infrastructure
3 1 (0.61%) BitLocker
3 1 (0.61%) Hyper-V
3 1 (0.61%) VMware ESXi
3 1 (0.61%) VMware NSX
Systems Management
1 6 (3.66%) Microsoft Intune
2 5 (3.05%) SCCM
3 2 (1.22%) vCenter Server
4 1 (0.61%) Dell DRAC
4 1 (0.61%) NetBackup
Vendors
1 55 (33.54%) Microsoft
2 36 (21.95%) ServiceNow
3 13 (7.93%) Remedy
4 7 (4.27%) Google
5 5 (3.05%) iManage
6 4 (2.44%) Cisco
6 4 (2.44%) Citrix
6 4 (2.44%) Freshdesk
6 4 (2.44%) Sophos
7 3 (1.83%) Adobe
7 3 (1.83%) Intapp
7 3 (1.83%) Litera
7 3 (1.83%) VMware
8 2 (1.22%) Dell
9 1 (0.61%) Apple
9 1 (0.61%) Commvault
9 1 (0.61%) HP
9 1 (0.61%) Mitel
9 1 (0.61%) Polycom
9 1 (0.61%) Veeam
28 Service Desk Analyst jobs in England