Period
to 22 November 2017

The median contractor rate for a Service Desk Analyst was £136 per day in advertised job vacancies in England during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 299 282 252
Rank change year-on-year -17 -30 -42
Contract jobs requiring a Service Desk Analyst 814 909 1010
As % of all contract IT jobs advertised in England 0.86% 0.93% 0.98%
As % of the Job Titles category 0.91% 0.98% 1.03%
Number of daily rates quoted 401 413 360
England median daily rate £136 £130 £130
Median daily rate % change year-on-year +4.92% - -13.33%
10th Percentile £101 £90 £100
90th Percentile £214 £220 £200
UK median daily rate £133 £130 £130
% change year-on-year +1.92% - -13.33%
Number of hourly rates quoted 230 301 418
England median hourly rate £13.00 £13.00 £14.00
Median hourly rate % change year-on-year - -7.14% +3.70%
10th Percentile £10.00 £10.00 £10.04
90th Percentile £18.00 £17.50 £20.00
UK median hourly rate £13.00 £13.00 £13.94
% change year-on-year - -6.71% +3.22%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89936 92818 97863
% of contract IT jobs with a recognized job title 94.78% 94.77% 95.00%
Number of daily rates quoted 59957 61108 63299
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2672 2997 3790
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.00 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.88% - +9.09%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in England.

Contractor daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 22 November 2017.

Contractor daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in England.

Contractor hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 22 November 2017.

Contractor hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -39 251 £150 +7.14% 23
South East -9 181 £139 -15.91% 13
Midlands +25 133 £136 +36.40% 9
North of England +32 119 £120 +4.35% 13
East of England -4 76 £130 +20.93% 6
West Midlands +21 72 £135 +18.68% 7
East Midlands +1 61 £136 +60.47% 2
Yorkshire -7 60 £120 +6.67% 5
South West -9 55 £120 -23.81% 4
North West +6 53 £121 +4.89% 7
North East +62 6 £133 +32.50% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 471 (57.86%) Windows
2 410 (50.37%) Active Directory
3 352 (43.24%) ITIL
4 323 (39.68%) Microsoft
5 257 (31.57%) Microsoft Office
6 230 (28.26%) Windows 7
7 147 (18.06%) Service Management
8 144 (17.69%) SLA
9 132 (16.22%) Office 365
10 115 (14.13%) Windows 10
11 86 (10.57%) Citrix
12 76 (9.34%) MS Exchange
13 73 (8.97%) Finance
14 68 (8.35%) Incident Management
15 62 (7.62%) ITIL Certification
16 61 (7.49%) Blackberry
17 57 (7.00%) Security Cleared
18 55 (6.76%) ITSM
18 55 (6.76%) Windows XP
19 53 (6.51%) Windows Server
20 45 (5.53%) VPN
21 43 (5.28%) Internet
21 43 (5.28%) SCCM
22 42 (5.16%) ServiceNow
22 42 (5.16%) DNS
22 42 (5.16%) DHCP
23 41 (5.04%) Legal
23 41 (5.04%) Analytical Skills
24 39 (4.79%) Retail
24 39 (4.79%) WAN

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (9.34%) MS Exchange
2 26 (3.19%) SharePoint
3 18 (2.21%) Exchange Server 2007
4 17 (2.09%) Exchange Server 2010
5 16 (1.97%) Skype for Business
6 11 (1.35%) Blackberry Enterprise Server
7 4 (0.49%) Exchange Server 2013
7 4 (0.49%) IBM Notes
8 3 (0.37%) CMS
9 2 (0.25%) Moodle
9 2 (0.25%) SharePoint 2010
9 2 (0.25%) SharePoint 2013
10 1 (0.12%) GroupWise
Applications
1 257 (31.57%) Microsoft Office
2 27 (3.32%) Microsoft Excel
3 19 (2.33%) Microsoft PowerPoint
4 4 (0.49%) MS Visio
Business Applications
1 13 (1.60%) Remedy ITSM
2 5 (0.61%) Dynamics CRM
3 1 (0.12%) assyst
3 1 (0.12%) Oracle 11i
3 1 (0.12%) Oracle Applications
3 1 (0.12%) Oracle Assets
3 1 (0.12%) Oracle Financials
3 1 (0.12%) Oracle Payables
3 1 (0.12%) Oracle Receivables
3 1 (0.12%) SystmOne
Cloud Services
1 132 (16.22%) Office 365
2 9 (1.11%) Microsoft Azure
3 5 (0.61%) G Suite
3 5 (0.61%) SaaS
4 4 (0.49%) Azure Active Directory
5 3 (0.37%) Adobe Creative Cloud
6 2 (0.25%) OneDrive
7 1 (0.12%) Google Drive
Communications & Networking
1 45 (5.53%) VPN
2 43 (5.28%) Internet
3 42 (5.16%) DHCP
3 42 (5.16%) DNS
4 39 (4.79%) WAN
5 33 (4.05%) LAN
6 26 (3.19%) Wireless
7 25 (3.07%) TCP/IP
8 20 (2.46%) Remote Desktop
8 20 (2.46%) Skype
9 17 (2.09%) VoIP
10 12 (1.47%) Intranet
11 11 (1.35%) SMS
12 8 (0.98%) IP Telephony
13 7 (0.86%) Wi-Fi
14 5 (0.61%) 3G
15 4 (0.49%) Extranet
16 3 (0.37%) 4G
16 3 (0.37%) Broadband
16 3 (0.37%) Unified Communications
Database & Business Intelligence
1 4 (0.49%) SQL Server
2 1 (0.12%) EDRMS
2 1 (0.12%) MySQL
2 1 (0.12%) SQL Server 2008
Development Applications
1 7 (0.86%) Visual Studio
2 3 (0.37%) JIRA
3 1 (0.12%) MSBuild
3 1 (0.12%) Oracle APEX
3 1 (0.12%) Oracle Forms
General
1 73 (8.97%) Finance
2 41 (5.04%) Legal
3 39 (4.79%) Retail
4 34 (4.18%) Law
5 29 (3.56%) Banking
6 25 (3.07%) International Banking
7 18 (2.21%) Telecoms
8 14 (1.72%) Publishing
9 11 (1.35%) Financial Institution
10 9 (1.11%) Italian Language
11 7 (0.86%) Manufacturing
12 6 (0.74%) Advertising
12 6 (0.74%) German Language
13 5 (0.61%) Automotive
14 4 (0.49%) Back Office
14 4 (0.49%) French Language
15 2 (0.25%) Aerospace
15 2 (0.25%) Marketing
15 2 (0.25%) Military
16 1 (0.12%) Electronics
Libraries, Frameworks & Software Standards
1 1 (0.12%) CSS
1 1 (0.12%) Elastic Stack
1 1 (0.12%) HTML
1 1 (0.12%) Software Packaging
Miscellaneous
1 61 (7.49%) Blackberry
2 41 (5.04%) Analytical Skills
3 35 (4.30%) iPhone
4 31 (3.81%) NHS
5 28 (3.44%) Management Information System
6 26 (3.19%) Smartphone
7 11 (1.35%) Computer Science
7 11 (1.35%) iPad
8 10 (1.23%) PDA
9 9 (1.11%) Replication
10 8 (0.98%) Enterprise Software
11 6 (0.74%) Driving Licence
11 6 (0.74%) Video Conferencing
11 6 (0.74%) Wiki
12 5 (0.61%) Analytical Mindset
12 5 (0.61%) RSA SecurID
13 4 (0.49%) BYOD
13 4 (0.49%) Mobile Computing
13 4 (0.49%) User Experience
14 3 (0.37%) Life Science
Operating Systems
1 471 (57.86%) Windows
2 230 (28.26%) Windows 7
3 115 (14.13%) Windows 10
4 55 (6.76%) Windows XP
5 53 (6.51%) Windows Server
6 37 (4.55%) Windows 8
7 28 (3.44%) Apple iOS
8 23 (2.83%) Windows Server 2008
9 22 (2.70%) Android
10 20 (2.46%) Windows Server 2012
11 19 (2.33%) Mac OS X
12 12 (1.47%) Windows 2000
13 9 (1.11%) Windows Server 2003
14 8 (0.98%) Linux
15 6 (0.74%) Windows Mobile
15 6 (0.74%) Windows Vista
16 5 (0.61%) Mac OS
17 2 (0.25%) Unix
18 1 (0.12%) Ubuntu
18 1 (0.12%) Windows NT
Processes & Methodologies
1 352 (43.24%) ITIL
2 147 (18.06%) Service Management
3 68 (8.35%) Incident Management
4 55 (6.76%) ITSM
5 39 (4.79%) Change Management
6 34 (4.18%) Service Delivery
7 32 (3.93%) ITIL V3
7 32 (3.93%) Problem Management
8 24 (2.95%) Configuration Management
9 22 (2.70%) Root Cause Analysis
10 16 (1.97%) Ticket Management
11 15 (1.84%) Document Management
12 14 (1.72%) CRM
13 11 (1.35%) Mobile Device Management
14 10 (1.23%) E-Commerce
14 10 (1.23%) Time Management
15 8 (0.98%) Asset Management
15 8 (0.98%) Data Protection
15 8 (0.98%) Trend Analysis
16 7 (0.86%) Continuous Improvement
Programming Languages
1 16 (1.97%) SQL
2 5 (0.61%) PowerShell
3 4 (0.49%) C
4 2 (0.25%) Perl
5 1 (0.12%) Bash Shell
5 1 (0.12%) JavaScript
5 1 (0.12%) PL/SQL
5 1 (0.12%) Tcl
Qualifications
1 62 (7.62%) ITIL Certification
2 57 (7.00%) Security Cleared
3 35 (4.30%) SC Cleared
4 30 (3.69%) Microsoft Certification
5 23 (2.83%) Degree
5 23 (2.83%) MCP
6 13 (1.60%) DV Cleared
7 12 (1.47%) ITIL Foundation Certificate
8 9 (1.11%) MCSE
9 8 (0.98%) MCDST
10 7 (0.86%) A+ Certification
11 5 (0.61%) Computer Science Degree
12 4 (0.49%) MCITP
13 3 (0.37%) CCENT
14 2 (0.25%) CTC Cleared
14 2 (0.25%) DBS Check
14 2 (0.25%) MCSA
14 2 (0.25%) MOS
15 1 (0.12%) MCTS
15 1 (0.12%) Network+ Certification
Quality Assurance & Compliance
1 144 (17.69%) SLA
2 24 (2.95%) ISO 9001
3 23 (2.83%) ISO/IEC 20000
4 5 (0.61%) PMO
5 3 (0.37%) QA
System Software
1 410 (50.37%) Active Directory
2 13 (1.60%) VMware Infrastructure
3 12 (1.47%) XenApp
4 11 (1.35%) vSphere
5 5 (0.61%) Hyper-V
5 5 (0.61%) Terminal Services
6 3 (0.37%) Virtual Machines
7 2 (0.25%) Virtual Desktop
8 1 (0.12%) Samba
8 1 (0.12%) Terminal Server
8 1 (0.12%) XenDesktop
Systems Management
1 43 (5.28%) SCCM
2 14 (1.72%) Systems Management Server (SMS)
3 8 (0.98%) AirWatch
4 7 (0.86%) OVSD
5 4 (0.49%) DameWare
5 4 (0.49%) SCOM
6 3 (0.37%) Microsoft Intune
7 1 (0.12%) MAILsweeper
7 1 (0.12%) OpenView
7 1 (0.12%) SafeCom
7 1 (0.12%) ZABBIX
Vendors
1 323 (39.68%) Microsoft
2 86 (10.57%) Citrix
3 42 (5.16%) ServiceNow
4 36 (4.42%) Cisco
5 34 (4.18%) Apple
6 31 (3.81%) Remedy
7 30 (3.69%) HP
8 29 (3.56%) LANDesk
9 28 (3.44%) VMware
10 13 (1.60%) Google
11 10 (1.23%) Altiris
12 9 (1.11%) iManage
12 9 (1.11%) McAfee
13 8 (0.98%) Adobe
13 8 (0.98%) Avaya
14 7 (0.86%) Dell
14 7 (0.86%) NetApp
15 6 (0.74%) Bloomberg
16 5 (0.61%) BMC
16 5 (0.61%) MobileIron