Period
to 1 December 2021

The median contractor rate for a Service Desk Analyst was £150 per day in advertised job vacancies in England during the 6 months to 1 December 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > England
6 months to
1 Dec 2021
Same period 2020 Same period 2019
Rank 285 348 253
Rank change year-on-year +63 -95 +40
Contract jobs requiring a Service Desk Analyst 673 194 760
As % of all contract jobs advertised in England 0.94% 0.63% 1.03%
As % of the Job Titles category 1.01% 0.68% 1.10%
Number of daily rates quoted 370 97 423
10th Percentile £95 £89 £105
25th Percentile £120 £100 £114
Median daily rate (50th Percentile) £150 £120 £140
Median % change year-on-year +25.00% -14.29% -
75th Percentile £180 £150 £188
90th Percentile £215 £188 £230
UK median daily rate £150 £120 £140
% change year-on-year +25.00% -14.29% +3.70%
Number of hourly rates quoted 200 52 191
10th Percentile £11.65 £10.83 £10.58
25th Percentile £12.32 £11.75 £12.44
Median hourly rate £13.50 £13.50 £14.00
Median % change year-on-year - -3.57% -
75th Percentile £16.09 £15.00 £16.58
90th Percentile £22.49 £17.95 £18.55
UK median hourly rate £13.50 £13.50 £14.00
% change year-on-year - -3.57% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 66,691 28,669 69,119
% of contract IT jobs with a recognized job title 93.58% 92.62% 94.00%
Number of daily rates quoted 47,261 19,783 46,780
10th Percentile £300 £260 £255
25th Percentile £413 £363 £363
Median daily rate (50th Percentile) £513 £475 £465
Median % change year-on-year +8.00% +2.15% +3.33%
75th Percentile £625 £575 £575
90th Percentile £700 £663 £650
UK median daily rate £501 £475 £460
% change year-on-year +5.37% +3.26% +2.22%
Number of hourly rates quoted 1,975 1,035 2,388
10th Percentile £12.00 £11.17 £11.17
25th Percentile £14.00 £14.25 £13.75
Median hourly rate £20.00 £22.50 £18.21
Median % change year-on-year -11.11% +23.56% +4.06%
75th Percentile £45.48 £45.00 £42.00
90th Percentile £62.25 £55.00 £51.75
UK median hourly rate £20.00 £22.50 £18.70
% change year-on-year -11.11% +20.35% +6.83%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in England.

Daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 1 December 2021.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in England.

Hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 1 December 2021.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 1 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Midlands -2 139 £133 +29.27% 34
East of England +37 135 £120 -31.43% 26
North of England +7 131 £155 +29.17% 39
London -120 123 £180 +28.57% 31
South East -1 110 £160 +56.48% 48
West Midlands -13 86 £150 +25.00% 22
North West -13 74 £156 +4.17% 21
East Midlands -19 53 £96 +6.54% 12
Yorkshire -4 51 £160 +42.22% 14
South West -39 25 £133 +10.42% 11
North East -1 9 £135 - 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 1 December 2021, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 339 (50.37%) Windows
2 295 (43.83%) Active Directory
3 263 (39.08%) Social Skills
4 260 (38.63%) ITIL
5 256 (38.04%) Microsoft 365
6 247 (36.70%) Microsoft
7 195 (28.97%) Windows 10
8 155 (23.03%) Microsoft Office
9 144 (21.40%) SLA
10 116 (17.24%) Incident Management
11 112 (16.64%) Problem-Solving
12 84 (12.48%) ServiceNow
13 74 (11.00%) Windows 7
14 72 (10.70%) ITSM
15 62 (9.21%) Citrix
16 56 (8.32%) MCP
17 55 (8.17%) Public Sector
18 49 (7.28%) Service Management
19 46 (6.84%) Retail
20 44 (6.54%) Analytical Skills
21 41 (6.09%) Problem Management
22 39 (5.79%) NHS
23 38 (5.65%) SCCM
24 36 (5.35%) Finance
25 34 (5.05%) VPN
25 34 (5.05%) Microsoft Excel
26 33 (4.90%) Service Delivery
27 29 (4.31%) Windows Server
28 28 (4.16%) Security Cleared
29 27 (4.01%) Azure

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (2.82%) MS Exchange
2 18 (2.67%) SharePoint
3 11 (1.63%) Blackberry Enterprise Server
4 10 (1.49%) IBM Notes
5 4 (0.59%) Exchange Server 2013
6 2 (0.30%) Apache
6 2 (0.30%) IIS
6 2 (0.30%) Tomcat
7 1 (0.15%) Exchange Server 2010
7 1 (0.15%) Skype for Business
Applications
1 155 (23.03%) Microsoft Office
2 34 (5.05%) Microsoft Excel
3 4 (0.59%) Spreadsheet
Business Applications
1 12 (1.78%) assyst
2 3 (0.45%) Remedy ITSM
3 1 (0.15%) Salesforce.com CRM
3 1 (0.15%) SystmOne
Cloud Services
1 256 (38.04%) Microsoft 365
2 27 (4.01%) Azure
3 11 (1.63%) Mimecast
4 7 (1.04%) Azure Active Directory
4 7 (1.04%) OneDrive
5 6 (0.89%) AWS
6 5 (0.74%) Cloud Computing
7 2 (0.30%) GCP
8 1 (0.15%) Amazon CloudWatch
8 1 (0.15%) Power Platform
8 1 (0.15%) PowerApps
8 1 (0.15%) Yammer
Communications & Networking
1 34 (5.05%) VPN
2 21 (3.12%) Wi-Fi
3 14 (2.08%) DNS
3 14 (2.08%) LAN
4 11 (1.63%) DHCP
4 11 (1.63%) TCP/IP
4 11 (1.63%) VoIP
5 10 (1.49%) WAN
6 8 (1.19%) Wireless
7 7 (1.04%) Remote Desktop
8 6 (0.89%) Internet
9 4 (0.59%) Intranet
10 3 (0.45%) Cisco IOS
11 2 (0.30%) FTP
11 2 (0.30%) Skype
12 1 (0.15%) Ethernet
12 1 (0.15%) Firewall
12 1 (0.15%) Network Security
12 1 (0.15%) OpenVPN
12 1 (0.15%) WebEx
Database & Business Intelligence
1 5 (0.74%) SQL Server
1 5 (0.74%) SQL Server 2008
2 3 (0.45%) PostgreSQL
3 2 (0.30%) MariaDB
3 2 (0.30%) MongoDB
3 2 (0.30%) MySQL
4 1 (0.15%) Apache Cassandra
4 1 (0.15%) Oracle Database
4 1 (0.15%) Oracle Reports
Development Applications
1 1 (0.15%) JIRA
General
1 263 (39.08%) Social Skills
2 55 (8.17%) Public Sector
3 46 (6.84%) Retail
4 44 (6.54%) Analytical Skills
5 36 (5.35%) Finance
6 17 (2.53%) Organisational Skills
7 15 (2.23%) Telecoms
8 12 (1.78%) Legal
9 11 (1.63%) Digital Economy
10 10 (1.49%) Law
11 8 (1.19%) German Language
12 4 (0.59%) Dutch Language
12 4 (0.59%) Financial Institution
12 4 (0.59%) French Language
12 4 (0.59%) Italian Language
13 3 (0.45%) Advertising
13 3 (0.45%) Electronics
13 3 (0.45%) Manufacturing
13 3 (0.45%) Marketing
13 3 (0.45%) Portuguese Language
Libraries, Frameworks & Software Standards
1 1 (0.15%) COM
1 1 (0.15%) LDAP
1 1 (0.15%) Middleware
1 1 (0.15%) Web Services
1 1 (0.15%) XMPP
Miscellaneous
1 39 (5.79%) NHS
2 22 (3.27%) iPhone
3 18 (2.67%) Blackberry
4 17 (2.53%) Management Information System
4 17 (2.53%) Self-Motivation
5 12 (1.78%) EPoS
5 12 (1.78%) User Experience
6 8 (1.19%) Data Centre
7 7 (1.04%) Video Conferencing
8 5 (0.74%) Data Protection Act
9 4 (0.59%) Analytical Mindset
9 4 (0.59%) Hedge funds
9 4 (0.59%) Smartphone
10 3 (0.45%) Driving Licence
10 3 (0.45%) iPad
11 2 (0.30%) Housing Association
11 2 (0.30%) Mobile Computing
12 1 (0.15%) BYOD
12 1 (0.15%) Enterprise Software
12 1 (0.15%) Mobile App
Operating Systems
1 339 (50.37%) Windows
2 195 (28.97%) Windows 10
3 74 (11.00%) Windows 7
4 29 (4.31%) Windows Server
5 21 (3.12%) Android
6 15 (2.23%) Windows 8
7 13 (1.93%) Apple iOS
7 13 (1.93%) Windows XP
8 9 (1.34%) Windows Server 2012
9 5 (0.74%) Linux
9 5 (0.74%) Mac OS
10 4 (0.59%) Windows Mobile
10 4 (0.59%) Windows Server 2016
11 3 (0.45%) Mac OS X
11 3 (0.45%) Windows Server 2008
12 2 (0.30%) Windows Phone
13 1 (0.15%) Red Hat Enterprise Linux
Processes & Methodologies
1 260 (38.63%) ITIL
2 116 (17.24%) Incident Management
3 112 (16.64%) Problem-Solving
4 72 (10.70%) ITSM
5 49 (7.28%) Service Management
6 41 (6.09%) Problem Management
7 33 (4.90%) Service Delivery
8 23 (3.42%) Mathematics
9 20 (2.97%) Proactive Monitoring
10 19 (2.82%) Time Management
11 16 (2.38%) Mobile Device Management
12 14 (2.08%) Change Management
13 12 (1.78%) Break/Fix
13 12 (1.78%) Configuration Management
14 11 (1.63%) Continuous Improvement
15 9 (1.34%) Data Protection
15 9 (1.34%) Process Improvement
16 8 (1.19%) Asset Management
16 8 (1.19%) Computer Science
17 7 (1.04%) PRINCE2
Programming Languages
1 9 (1.34%) SQL
2 3 (0.45%) PowerShell
3 1 (0.15%) C
3 1 (0.15%) Java
3 1 (0.15%) PL/SQL
3 1 (0.15%) Scala
Qualifications
1 56 (8.32%) MCP
2 28 (4.16%) Security Cleared
3 27 (4.01%) Microsoft Certification
4 23 (3.42%) ITIL Certification
5 19 (2.82%) A+ Certification
5 19 (2.82%) MCSA
6 18 (2.67%) SC Cleared
7 16 (2.38%) Degree
8 15 (2.23%) CCNA
8 15 (2.23%) Cisco Certification
8 15 (2.23%) DBS Check
9 6 (0.89%) Computer Science Degree
9 6 (0.89%) MOS
10 5 (0.74%) MCSE
11 4 (0.59%) DV Cleared
12 3 (0.45%) ITIL Foundation Certificate
13 2 (0.30%) BPSS Clearance
14 1 (0.15%) ECDL
Quality Assurance & Compliance
1 144 (21.40%) SLA
2 12 (1.78%) GDPR
3 3 (0.45%) Data Quality
4 2 (0.30%) ITGC
4 2 (0.30%) Sarbanes-Oxley
5 1 (0.15%) QA
System Software
1 295 (43.83%) Active Directory
2 8 (1.19%) VMware Infrastructure
3 4 (0.59%) VMware Workstation
3 4 (0.59%) XenApp
4 3 (0.45%) Virtual Desktop
5 2 (0.30%) Hyper-V
5 2 (0.30%) Terminal Services
5 2 (0.30%) Virtual Servers
5 2 (0.30%) VirtualBox
6 1 (0.15%) Microsoft Virtual Server
6 1 (0.15%) vCloud
6 1 (0.15%) VMware ESXi
6 1 (0.15%) vSphere
Systems Management
1 38 (5.65%) SCCM
2 14 (2.08%) AirWatch
2 14 (2.08%) Microsoft Intune
3 3 (0.45%) Cisco CUCM
3 3 (0.45%) WSUS
4 2 (0.30%) Jamf Pro
4 2 (0.30%) OpenView
4 2 (0.30%) OVSD
4 2 (0.30%) Systems Management Server (SMS)
4 2 (0.30%) WMI
5 1 (0.15%) Backup Exec
5 1 (0.15%) SCOM
5 1 (0.15%) Symantec Enterprise Vault
Vendors
1 247 (36.70%) Microsoft
2 84 (12.48%) ServiceNow
3 62 (9.21%) Citrix
4 23 (3.42%) Cisco
5 20 (2.97%) VMware
6 15 (2.23%) Apple
7 14 (2.08%) Ivanti
8 13 (1.93%) Dell
9 10 (1.49%) Lotus
10 8 (1.19%) HP
10 8 (1.19%) Samsung
11 7 (1.04%) Remedy
12 6 (0.89%) Sophos
13 5 (0.74%) SAP
13 5 (0.74%) Sun
14 4 (0.59%) Avaya
15 3 (0.45%) iManage
15 3 (0.45%) Polycom
16 2 (0.30%) Canon
16 2 (0.30%) Facebook