Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £175, according to job vacancies posted in the 6 months leading up to 2 April 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

 6 months to
2 Apr 2026		 Same period 2025 Same period 2024
Rank 420 287 216
Rank change year-on-year -133 -71 +75
Contract jobs requiring a Service Desk Analyst 158 186 397
As % of all contract jobs in England 0.41% 0.77% 1.06%
As % of the Job Titles category 0.45% 0.83% 1.14%
Number of daily rates quoted 70 101 180
10th Percentile £131 £140 £125
25th Percentile £137 £150 £150
Median daily rate (50th Percentile) £175 £190 £173
Median % change year-on-year -7.89% +9.83% -5.46%
75th Percentile £220 £230 £211
90th Percentile £319 £261 £288
UK median daily rate £175 £190 £173
% change year-on-year -7.89% +9.83% -3.89%
Number of hourly rates quoted 39 38 177
10th Percentile £14.38 £14.02 £12.86
25th Percentile £14.70 £14.99 £14.16
Median hourly rate £16.00 £17.75 £14.80
Median % change year-on-year -9.86% +19.93% -4.52%
75th Percentile £22.00 £21.46 £19.25
90th Percentile £26.11 £24.55 £21.46
UK median hourly rate £16.00 £18.13 £15.31
% change year-on-year -11.72% +18.39% -1.23%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 35,285 22,535 34,877
% of contract IT jobs with a recognized job title 92.23% 92.94% 92.71%
Number of daily rates quoted 22,231 15,079 23,309
10th Percentile £313 £300 £275
25th Percentile £413 £409 £411
Median daily rate (50th Percentile) £505 £525 £525
Median % change year-on-year -3.81% - -4.55%
75th Percentile £619 £638 £638
90th Percentile £725 £750 £750
UK median daily rate £500 £520 £525
% change year-on-year -3.80% -1.00% -3.67%
Number of hourly rates quoted 2,327 833 2,302
10th Percentile £15.50 £14.99 £12.93
25th Percentile £19.96 £20.85 £16.25
Median hourly rate £41.94 £34.00 £32.50
Median % change year-on-year +23.35% +4.62% -24.14%
75th Percentile £65.13 £65.00 £60.00
90th Percentile £77.50 £76.25 £71.86
UK median hourly rate £38.63 £32.50 £32.90
% change year-on-year +18.86% -1.20% -25.00%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 2 April 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 2 April 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 2 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
East of England -23 41 £190 -15.56% 7
North of England -92 31 £150 - 19
Midlands -53 27 £131 -30.97% 3
South East -53 27 £170 -15.00% 8
East Midlands -22 20 £131 -30.97%
London -77 20 £230 +21.05% 6
North West -46 19 £150 -4.76% 14
South West -31 14 £305 +52.50% 8
Yorkshire -61 8 £175 +29.63% 4
West Midlands -64 7 £190 - 3
North East -20 4 £188 -16.67% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 April 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 81 (51.27%) Customer Service
2 58 (36.71%) Windows
3 54 (34.18%) Active Directory
4 52 (32.91%) Microsoft
5 48 (30.38%) ITIL
6 43 (27.22%) Problem-Solving
7 41 (25.95%) Microsoft 365
8 32 (20.25%) Security Cleared
9 27 (17.09%) Windows 10
10 25 (15.82%) SC Cleared
11 22 (13.92%) Microsoft Exchange
12 21 (13.29%) ServiceNow
13 20 (12.66%) ITSM
14 18 (11.39%) Microsoft Office
14 18 (11.39%) Service Management
15 17 (10.76%) Android
15 17 (10.76%) Google
15 17 (10.76%) Google Workspace
16 14 (8.86%) Apple iOS
17 13 (8.23%) Mac OS
18 12 (7.59%) Collaborative Working
18 12 (7.59%) ITIL Certification
18 12 (7.59%) SLA
18 12 (7.59%) VoIP
19 11 (6.96%) Digital Strategy
19 11 (6.96%) GCP
20 10 (6.33%) Customer Experience
20 10 (6.33%) DNS
21 9 (5.70%) Azure
21 9 (5.70%) Incident Management

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (13.92%) Microsoft Exchange
2 6 (3.80%) SharePoint
3 4 (2.53%) Mattermost
4 2 (1.27%) HCL Notes
Applications
1 18 (11.39%) Microsoft Office
2 6 (3.80%) Microsoft Excel
3 4 (2.53%) Microsoft PowerPoint
4 1 (0.63%) Spreadsheet
Business Applications
1 5 (3.16%) Remedy ITSM
2 1 (0.63%) SystmOne
Cloud Services
1 41 (25.95%) Microsoft 365
2 17 (10.76%) Google Workspace
3 11 (6.96%) GCP
4 9 (5.70%) Azure
5 6 (3.80%) Entra ID
6 2 (1.27%) Power Platform
7 1 (0.63%) AWS
7 1 (0.63%) Cloud Computing
7 1 (0.63%) Mimecast
7 1 (0.63%) OCI
7 1 (0.63%) OneDrive
7 1 (0.63%) Rubrik
7 1 (0.63%) SaaS
Communications & Networking
1 12 (7.59%) VoIP
2 10 (6.33%) DNS
3 7 (4.43%) DHCP
4 5 (3.16%) Wi-Fi
5 4 (2.53%) Broadband
5 4 (2.53%) TCP/IP
6 2 (1.27%) LAN
6 2 (1.27%) VPN
7 1 (0.63%) Internet
7 1 (0.63%) NAS
7 1 (0.63%) Network Security
7 1 (0.63%) Remote Desktop
7 1 (0.63%) SAN
7 1 (0.63%) WAN
Database & Business Intelligence
1 1 (0.63%) Power BI
Development Applications
1 4 (2.53%) JIRA
General
1 56 (35.44%) Social Skills
2 16 (10.13%) Romanian Language
3 12 (7.59%) Public Sector
4 8 (5.06%) Military
5 7 (4.43%) Inclusion and Diversity
5 7 (4.43%) Organisational Skills
6 6 (3.80%) Manufacturing
6 6 (3.80%) Retail
7 4 (2.53%) Analytical Skills
7 4 (2.53%) Finance
7 4 (2.53%) Local Government
8 3 (1.90%) Documentation Skills
8 3 (1.90%) Telecoms
9 2 (1.27%) Banking
9 2 (1.27%) Polish Language
9 2 (1.27%) Presentation Skills
10 1 (0.63%) Dutch Language
10 1 (0.63%) French Language
10 1 (0.63%) German Language
10 1 (0.63%) Hungarian Language
Miscellaneous
1 11 (6.96%) Smartphone
2 9 (5.70%) Management Information System
3 8 (5.06%) Onboarding
4 6 (3.80%) Enterprise Software
5 5 (3.16%) Video Conferencing
6 4 (2.53%) Self-Motivation
7 3 (1.90%) Data Centre
8 2 (1.27%) CMDB
9 1 (0.63%) Data Protection Act
9 1 (0.63%) NHS
9 1 (0.63%) Virtual Team
Operating Systems
1 58 (36.71%) Windows
2 27 (17.09%) Windows 10
3 17 (10.76%) Android
4 14 (8.86%) Apple iOS
5 13 (8.23%) Mac OS
6 1 (0.63%) Mac OS X
6 1 (0.63%) Unix
6 1 (0.63%) Windows Server
6 1 (0.63%) Windows Server 2016
Processes & Methodologies
1 81 (51.27%) Customer Service
2 48 (30.38%) ITIL
3 43 (27.22%) Problem-Solving
4 20 (12.66%) ITSM
5 18 (11.39%) Service Management
6 12 (7.59%) Collaborative Working
7 11 (6.96%) Digital Strategy
8 10 (6.33%) Customer Experience
9 9 (5.70%) Incident Management
9 9 (5.70%) Problem Management
10 8 (5.06%) Process Improvement
10 8 (5.06%) Service Delivery
11 7 (4.43%) Cybersecurity
12 6 (3.80%) Active Listening
12 6 (3.80%) Continuous Improvement
12 6 (3.80%) Migration
12 6 (3.80%) User Experience
13 5 (3.16%) CRM
13 5 (3.16%) Root Cause Analysis
14 4 (2.53%) DevOps
Programming Languages
1 2 (1.27%) PowerShell
Qualifications
1 32 (20.25%) Security Cleared
2 25 (15.82%) SC Cleared
3 12 (7.59%) ITIL Certification
4 7 (4.43%) DV Cleared
5 6 (3.80%) Degree
6 4 (2.53%) A+ Certification
6 4 (2.53%) Microsoft Certification
7 3 (1.90%) ITIL Foundation Certificate
7 3 (1.90%) Microsoft Certified Professional
8 2 (1.27%) MCSA
9 1 (0.63%) NVQ Level 3
Quality Assurance & Compliance
1 12 (7.59%) SLA
2 2 (1.27%) GDPR
3 1 (0.63%) ISO/IEC 27001
System Software
1 54 (34.18%) Active Directory
2 2 (1.27%) VMware Infrastructure
3 1 (0.63%) VMware ESXi
3 1 (0.63%) VMware NSX
Systems Management
1 7 (4.43%) Microsoft Intune
1 7 (4.43%) SCCM
2 1 (0.63%) Jamf Pro
2 1 (0.63%) NetBackup
2 1 (0.63%) vCenter Server
Vendors
1 52 (32.91%) Microsoft
2 21 (13.29%) ServiceNow
3 17 (10.76%) Google
4 6 (3.80%) Remedy
5 4 (2.53%) Apple
5 4 (2.53%) Citrix
6 2 (1.27%) Lotus
6 2 (1.27%) VMware
7 1 (0.63%) Altiris
7 1 (0.63%) Bomgar
7 1 (0.63%) Commvault
7 1 (0.63%) Fortinet
7 1 (0.63%) Sophos
7 1 (0.63%) Zerto
49 Service Desk Analyst jobs in England