Service Desk Analyst Contract Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £175, according to job vacancies posted in the 6 months leading up to 9 January 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
9 Jan 2026
Same period 2025 Same period 2024
Rank 375 283 226
Rank change year-on-year -92 -57 +49
Contract jobs requiring a Service Desk Analyst 163 212 379
As % of all contract jobs in England 0.52% 0.78% 1.05%
As % of the Job Titles category 0.57% 0.84% 1.13%
Number of daily rates quoted 63 106 217
10th Percentile £131 £140 £125
25th Percentile £145 £155 £150
Median daily rate (50th Percentile) £175 £190 £175
Median % change year-on-year -7.89% +8.57% -
75th Percentile £219 £210 £218
90th Percentile £311 £250 £263
UK median daily rate £175 £188 £180
% change year-on-year -6.67% +4.17% +2.86%
Number of hourly rates quoted 57 35 124
10th Percentile £13.80 £14.18 £13.41
25th Percentile £14.38 £14.99 £14.11
Median hourly rate £16.00 £17.44 £15.31
Median % change year-on-year -8.26% +13.91% -1.23%
75th Percentile £19.33 £21.46 £18.75
90th Percentile £23.65 - £20.87
UK median hourly rate £16.00 £17.50 £15.31
% change year-on-year -8.57% +14.30% -1.23%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 28,716 25,151 33,511
% of contract IT jobs with a recognized job title 91.51% 92.86% 93.26%
Number of daily rates quoted 18,336 15,573 22,800
10th Percentile £300 £300 £280
25th Percentile £406 £413 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £625 £638 £650
90th Percentile £725 £750 £750
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 1,752 769 1,489
10th Percentile £14.38 £15.87 £14.24
25th Percentile £18.26 £21.25 £19.25
Median hourly rate £27.50 £35.00 £44.78
Median % change year-on-year -21.43% -21.83% +27.93%
75th Percentile £61.31 £64.50 £65.00
90th Percentile £72.50 £74.77 £76.53
UK median hourly rate £26.50 £32.50 £44.50
% change year-on-year -18.46% -26.97% +34.85%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Daily Rate Trend in England

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 9 January 2026.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Trend in England

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 9 January 2026.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 9 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England -1 60 £155 -31.11% 5
North of England -78 32 £175 +16.67% 9
South East -30 27 £185 +4.52% 8
Midlands -36 20 £131 -30.97% 11
North West -45 19 £150 -4.76% 5
London -26 17 £275 +39.24% 3
East Midlands -17 12 £131 -30.97% 4
South West -25 8 £216 +8.13% 3
West Midlands -36 8 £130 -31.58% 7
Yorkshire -51 8 £181 +34.26% 4
North East -21 5 £180 +20.00%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 9 January 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 92 (56.44%) Customer Service
2 53 (32.52%) Windows
3 50 (30.67%) Active Directory
4 49 (30.06%) Microsoft
5 42 (25.77%) Microsoft 365
6 41 (25.15%) Problem-Solving
7 37 (22.70%) ITIL
8 28 (17.18%) Windows 10
9 25 (15.34%) Security Cleared
10 24 (14.72%) ServiceNow
11 21 (12.88%) Microsoft Exchange
11 21 (12.88%) SC Cleared
12 20 (12.27%) Microsoft Office
13 15 (9.20%) ITSM
14 14 (8.59%) SLA
15 13 (7.98%) DNS
15 13 (7.98%) Service Management
16 12 (7.36%) Android
16 12 (7.36%) Google
16 12 (7.36%) Google Workspace
16 12 (7.36%) SCCM
17 10 (6.13%) Apple iOS
17 10 (6.13%) Collaborative Working
17 10 (6.13%) Incident Management
18 9 (5.52%) Continuous Improvement
18 9 (5.52%) ITIL Certification
18 9 (5.52%) Mac OS
18 9 (5.52%) VoIP
19 8 (4.91%) A+ Certification
19 8 (4.91%) Degree

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 21 (12.88%) Microsoft Exchange
2 6 (3.68%) SharePoint
3 4 (2.45%) HCL Notes
4 1 (0.61%) Exchange Server 2013
Applications
1 20 (12.27%) Microsoft Office
2 3 (1.84%) Microsoft Excel
2 3 (1.84%) Microsoft PowerPoint
2 3 (1.84%) Spreadsheet
Business Applications
1 2 (1.23%) Remedy ITSM
2 1 (0.61%) SystmOne
Cloud Services
1 42 (25.77%) Microsoft 365
2 12 (7.36%) Google Workspace
3 8 (4.91%) Entra ID
3 8 (4.91%) GCP
4 6 (3.68%) Azure
5 2 (1.23%) Power Platform
6 1 (0.61%) Cloud Computing
6 1 (0.61%) Mimecast
6 1 (0.61%) SaaS
Communications & Networking
1 13 (7.98%) DNS
2 9 (5.52%) VoIP
3 8 (4.91%) DHCP
4 7 (4.29%) TCP/IP
5 6 (3.68%) Wi-Fi
6 4 (2.45%) VPN
7 3 (1.84%) Broadband
8 2 (1.23%) Internet
8 2 (1.23%) Network Security
9 1 (0.61%) LAN
9 1 (0.61%) Remote Desktop
9 1 (0.61%) SAN
9 1 (0.61%) Skype
Database & Business Intelligence
1 1 (0.61%) Looker
Development Applications
1 1 (0.61%) JIRA
General
1 72 (44.17%) Social Skills
2 20 (12.27%) Romanian Language
3 13 (7.98%) Public Sector
4 12 (7.36%) Polish Language
5 9 (5.52%) Inclusion and Diversity
6 8 (4.91%) Manufacturing
7 7 (4.29%) Organisational Skills
7 7 (4.29%) Retail
8 6 (3.68%) Analytical Skills
9 5 (3.07%) Military
10 4 (2.45%) Finance
10 4 (2.45%) Local Government
11 3 (1.84%) Legal
11 3 (1.84%) Spanish Language
12 2 (1.23%) Documentation Skills
13 1 (0.61%) Advertising
13 1 (0.61%) French Language
13 1 (0.61%) Lithuanian Language
13 1 (0.61%) Pharmaceutical
Miscellaneous
1 9 (5.52%) Management Information System
1 9 (5.52%) Smartphone
2 6 (3.68%) Enterprise Software
3 5 (3.07%) Onboarding
4 4 (2.45%) Data Centre
5 3 (1.84%) Self-Motivation
5 3 (1.84%) Video Conferencing
6 2 (1.23%) CMDB
6 2 (1.23%) Virtual Team
7 1 (0.61%) Data Protection Act
7 1 (0.61%) NHS
Operating Systems
1 53 (32.52%) Windows
2 28 (17.18%) Windows 10
3 12 (7.36%) Android
4 10 (6.13%) Apple iOS
5 9 (5.52%) Mac OS
6 2 (1.23%) Mac OS X
7 1 (0.61%) Windows Server
7 1 (0.61%) Windows Server 2012
Processes & Methodologies
1 92 (56.44%) Customer Service
2 41 (25.15%) Problem-Solving
3 37 (22.70%) ITIL
4 15 (9.20%) ITSM
5 13 (7.98%) Service Management
6 10 (6.13%) Collaborative Working
6 10 (6.13%) Incident Management
7 9 (5.52%) Continuous Improvement
8 8 (4.91%) Problem Management
9 7 (4.29%) Customer Experience
9 7 (4.29%) Digital Strategy
9 7 (4.29%) Process Improvement
9 7 (4.29%) Service Delivery
10 6 (3.68%) Active Listening
11 4 (2.45%) CRM
11 4 (2.45%) Customer Engagement
11 4 (2.45%) Cybersecurity
11 4 (2.45%) Mathematics
11 4 (2.45%) Migration
11 4 (2.45%) Proactive Monitoring
Programming Languages
1 3 (1.84%) PowerShell
Qualifications
1 25 (15.34%) Security Cleared
2 21 (12.88%) SC Cleared
3 9 (5.52%) ITIL Certification
4 8 (4.91%) A+ Certification
4 8 (4.91%) Degree
5 7 (4.29%) Microsoft Certification
6 5 (3.07%) DV Cleared
7 4 (2.45%) ITIL Foundation Certificate
8 3 (1.84%) MCSA
9 1 (0.61%) NVQ Level 3
Quality Assurance & Compliance
1 14 (8.59%) SLA
System Software
1 50 (30.67%) Active Directory
2 1 (0.61%) VMware Infrastructure
2 1 (0.61%) XenApp
Systems Management
1 12 (7.36%) SCCM
2 7 (4.29%) Microsoft Intune
3 1 (0.61%) Jamf Pro
Vendors
1 49 (30.06%) Microsoft
2 24 (14.72%) ServiceNow
3 12 (7.36%) Google
4 5 (3.07%) Citrix
5 4 (2.45%) Lotus
6 3 (1.84%) Apple
6 3 (1.84%) Remedy
7 2 (1.23%) Altiris
8 1 (0.61%) Barracuda Networks
8 1 (0.61%) Bomgar
8 1 (0.61%) Dell
8 1 (0.61%) Ivanti
8 1 (0.61%) Sophos
8 1 (0.61%) VMware