The median contractor rate for a Service Desk Analyst was £140 per day in advertised job vacancies in England during the 3 months to 29 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK / England
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 279 301 210
Rank change year-on-year +22 -91  
Contract jobs requiring a Service Desk Analyst 339 380 533
As % of all contract IT jobs advertised in England 0.81% 0.77% 1.10%
As % of the Job Titles category 0.86% 0.80% 1.16%
Number of daily rates quoted 144 152 185
Median daily rate £140 £145 £136
Median daily rate % change year-on-year -3.44% +6.61%  
90% offered a daily rate of more than £100 £100 £100
10% offered a daily rate of more than £211 £245 £214
UK excluding London median daily rate £125 £130 £125
% change year-on-year -3.84% +4.00%  
Number of hourly rates quoted 115 137 222
Median hourly rate £13.50 £13.50 £13.00
Median hourly rate % change year-on-year - +3.84%  
90% offered a hourly rate of more than £10.20 £10.61 £10.00
10% offered a hourly rate of more than £18.00 £16.50 £17.50
UK excluding London median hourly rate £12.50 £13.42 £12.50
% change year-on-year -6.82% +7.32%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 39575 47323 46031
As % of all contract IT job vacancies advertised in England 94.83% 95.28% 94.84%
Number of daily rates quoted 25800 31094 28258
Median daily rate £435 £425 £400
Median daily rate % change year-on-year +2.35% +6.25%  
90% offered a daily rate of more than £265 £263 £245
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1355 1459 1862
Median hourly rate £18.50 £18.50 £17.50
Median hourly rate % change year-on-year - +5.71%  
90% offered a hourly rate of more than £11.25 £11.30 £11.00
10% offered a hourly rate of more than £47.00 £47.50 £42.50
UK excluding London median hourly rate £17.50 £19.50 £17.00
% change year-on-year -10.25% +14.70%  

Service Desk Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in England.

Contractor daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Analyst in England over the 3 months to 29 March 2017.

Contractor daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in England.

Contractor hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Analyst in England over the 3 months to 29 March 2017.

Contractor hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 115 £160 -4.76% 14
South East +12 78 £138 -8.33% 9
West Midlands +26 35 £150 - 8
Yorkshire +15 32 £125 +4.16% 5
East of England -18 28 £110 -12.00% 5
North West +15 23 £120 +9.09% 9
South West -3 12 £125 +4.16% 7
East Midlands -8 11 - - 5
North East -7 5 - - 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 29 March 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Analyst in the job title.

1 403 (56.36%) Windows
2 352 (49.23%) Active Directory
3 273 (38.18%) Microsoft
4 271 (37.90%) ITIL
5 258 (36.08%) MS Office
6 225 (31.47%) Windows 7
7 142 (19.86%) MS Excel
8 112 (15.66%) Service Management
9 108 (15.10%) SLA
10 88 (12.31%) Windows XP
11 69 (9.65%) Citrix
12 65 (9.09%) Blackberry
13 63 (8.81%) Security Cleared
14 58 (8.11%) Incident Management
15 56 (7.83%) Legal
15 56 (7.83%) Analytical Skills
16 55 (7.69%) Finance
17 54 (7.55%) MS Exchange
18 51 (7.13%) ITSM
19 47 (6.57%) Problem Management
20 45 (6.29%) Windows 10
21 43 (6.01%) ITIL Certification
22 42 (5.87%) Cisco
23 41 (5.73%) SC Cleared
23 41 (5.73%) Law
24 40 (5.59%) Blackberry Enterprise Server
24 40 (5.59%) Windows Server
24 40 (5.59%) Office 365
25 37 (5.17%) CRM
26 33 (4.62%) Windows 8

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (7.55%) MS Exchange
2 40 (5.59%) Blackberry Enterprise Server
3 24 (3.36%) IBM Notes
4 21 (2.94%) Exchange Server 2010
5 14 (1.96%) SharePoint
6 9 (1.26%) Exchange Server 2003
6 9 (1.26%) Exchange Server 2007
7 6 (0.84%) Skype for Business
8 5 (0.70%) Exchange Server 2013
9 4 (0.56%) SharePoint 2010
9 4 (0.56%) SharePoint 2013
10 1 (0.14%) CMS
10 1 (0.14%) Confluence
Applications
1 258 (36.08%) MS Office
2 142 (19.86%) MS Excel
3 7 (0.98%) MS PowerPoint
3 7 (0.98%) Spreadsheet
4 4 (0.56%) MS Visio
5 2 (0.28%) InfoPath
6 1 (0.14%) MS Project
Business Applications
1 8 (1.12%) Remedy ITSM
2 6 (0.84%) Dynamics CRM
3 2 (0.28%) Dynamics AX
3 2 (0.28%) Payment Gateway
4 1 (0.14%) assyst
4 1 (0.14%) Dynamics NAV
4 1 (0.14%) SAP Oil and Gas
4 1 (0.14%) SystmOne
4 1 (0.14%) Visualfiles
Cloud Services
1 40 (5.59%) Office 365
2 6 (0.84%) Microsoft Azure
3 3 (0.42%) Azure Active Directory
3 3 (0.42%) SaaS
4 2 (0.28%) Amazon AWS
4 2 (0.28%) IaaS
4 2 (0.28%) OneDrive
5 1 (0.14%) Cloud Computing
Communications & Networking
1 27 (3.78%) TCP/IP
2 19 (2.66%) Remote Desktop
3 18 (2.52%) VPN
4 17 (2.38%) DNS
5 15 (2.10%) DHCP
5 15 (2.10%) Internet
5 15 (2.10%) LAN
5 15 (2.10%) Wireless
6 13 (1.82%) WAN
7 10 (1.40%) Firewall
8 8 (1.12%) Intranet
9 7 (0.98%) VoIP
10 4 (0.56%) Skype
11 2 (0.28%) ATM
11 2 (0.28%) LDAP
11 2 (0.28%) Wi-Fi
12 1 (0.14%) ADSL
12 1 (0.14%) Broadband
12 1 (0.14%) PBX
12 1 (0.14%) WLAN
Database & Business Intelligence
1 2 (0.28%) Oracle BI EE
2 1 (0.14%) MS Access
2 1 (0.14%) SQL Server
2 1 (0.14%) SQL Server 2005
2 1 (0.14%) SQL Server 2008
2 1 (0.14%) SQL Server 2012
Development Applications
1 1 (0.14%) JIRA
General
1 56 (7.83%) Legal
2 55 (7.69%) Finance
3 41 (5.73%) Law
4 20 (2.80%) Telecoms
5 14 (1.96%) French Language
5 14 (1.96%) Retail
6 8 (1.12%) German Language
7 7 (0.98%) Japanese Language
7 7 (0.98%) Manufacturing
7 7 (0.98%) Publishing
7 7 (0.98%) Spanish Language
8 5 (0.70%) Banking
8 5 (0.70%) Italian Language
8 5 (0.70%) Portuguese Language
9 4 (0.56%) Advertising
9 4 (0.56%) Marketing
9 4 (0.56%) Russian Language
10 3 (0.42%) Dutch Language
10 3 (0.42%) Local Government
10 3 (0.42%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.28%) HTML
2 1 (0.14%) Middleware
2 1 (0.14%) X-Windows
Miscellaneous
1 65 (9.09%) Blackberry
2 56 (7.83%) Analytical Skills
3 25 (3.50%) iPhone
4 21 (2.94%) iPad
4 21 (2.94%) NHS
5 16 (2.24%) Video Conferencing
6 13 (1.82%) Computer Science
7 12 (1.68%) Management Information System
8 10 (1.40%) Driving Licence
9 9 (1.26%) Enterprise Software
9 9 (1.26%) Smartphone
10 8 (1.12%) Fat Client
10 8 (1.12%) Thin Client
11 6 (0.84%) Data Centre
11 6 (0.84%) EPoS
11 6 (0.84%) Life Science
12 5 (0.70%) CMDB
13 4 (0.56%) Wiki
14 3 (0.42%) Private Cloud
15 2 (0.28%) Data Structures
Operating Systems
1 403 (56.36%) Windows
2 225 (31.47%) Windows 7
3 88 (12.31%) Windows XP
4 45 (6.29%) Windows 10
5 40 (5.59%) Windows Server
6 33 (4.62%) Windows 8
7 26 (3.64%) Android
8 22 (3.08%) Mac OS X
9 20 (2.80%) Windows Server 2008
10 13 (1.82%) Windows Vista
11 11 (1.54%) Windows Server 2012
12 10 (1.40%) Windows Server 2003
13 9 (1.26%) Windows 2000
14 7 (0.98%) Linux
15 5 (0.70%) Mac OS
16 4 (0.56%) Apple iOS
17 2 (0.28%) Unix
17 2 (0.28%) Windows Mobile
18 1 (0.14%) MVS
Processes & Methodologies
1 271 (37.90%) ITIL
2 112 (15.66%) Service Management
3 58 (8.11%) Incident Management
4 51 (7.13%) ITSM
5 47 (6.57%) Problem Management
6 37 (5.17%) CRM
7 28 (3.92%) Service Delivery
8 25 (3.50%) Change Management
9 24 (3.36%) Root Cause Analysis
10 17 (2.38%) ITIL V3
11 15 (2.10%) Stakeholder Management
12 14 (1.96%) Customer Requirements
13 13 (1.82%) Asset Management
14 12 (1.68%) Information Security
15 11 (1.54%) Document Management
15 11 (1.54%) Time Management
16 10 (1.40%) Agile Software Development
16 10 (1.40%) Trend Analysis
17 8 (1.12%) Business Analysis
17 8 (1.12%) ERP
Programming Languages
1 7 (0.98%) SQL
2 3 (0.42%) Java
2 3 (0.42%) PHP
3 2 (0.28%) C
Qualifications
1 63 (8.81%) Security Cleared
2 43 (6.01%) ITIL Certification
3 41 (5.73%) SC Cleared
4 27 (3.78%) Microsoft Certification
5 19 (2.66%) MCP
6 17 (2.38%) Degree
7 12 (1.68%) MOS
8 9 (1.26%) ITIL Foundation Certificate
9 8 (1.12%) DV Cleared
9 8 (1.12%) MCSE
10 7 (0.98%) MCSA
11 6 (0.84%) BPSS Clearance
12 5 (0.70%) DBS Check
13 4 (0.56%) A+ Certification
13 4 (0.56%) MCITP
13 4 (0.56%) NVQ Level 3
14 3 (0.42%) MCDST
15 1 (0.14%) JNCIA
15 1 (0.14%) MCTS
15 1 (0.14%) Network+ Certification
Quality Assurance & Compliance
1 108 (15.10%) SLA
2 1 (0.14%) Disclosure Scotland
2 1 (0.14%) QA
System Software
1 352 (49.23%) Active Directory
2 22 (3.08%) VMware Infrastructure
3 13 (1.82%) vSphere
4 11 (1.54%) Virtual Desktop
5 7 (0.98%) XenApp
6 2 (0.28%) Terminal Services
7 1 (0.14%) Hyper-V
7 1 (0.14%) Virtual Servers
7 1 (0.14%) XenServer
Systems Management
1 27 (3.78%) SCCM
2 13 (1.82%) Systems Management Server (SMS)
3 5 (0.70%) AirWatch
4 3 (0.42%) Microsoft Intune
4 3 (0.42%) OVSD
5 2 (0.28%) DameWare
5 2 (0.28%) Netcool
6 1 (0.14%) Nagios
6 1 (0.14%) OpenView
Vendors
1 273 (38.18%) Microsoft
2 69 (9.65%) Citrix
3 42 (5.87%) Cisco
4 33 (4.62%) ServiceNow
5 30 (4.20%) LANDesk
6 29 (4.06%) VMware
7 26 (3.64%) Apple
8 25 (3.50%) HP
9 24 (3.36%) Lotus
10 19 (2.66%) Remedy
11 13 (1.82%) iManage
12 9 (1.26%) SAP
13 8 (1.12%) Altiris
13 8 (1.12%) Polycom
14 7 (0.98%) BMC
15 6 (0.84%) Intel
16 5 (0.70%) Dell
17 4 (0.56%) Avaya
18 3 (0.42%) Reuters
18 3 (0.42%) Sophos
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