Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Gloucestershire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Gloucestershire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 101 139 116
Rank change year-on-year +38 -23 +12
Permanent jobs citing ITSM 37 26 31
As % of all permanent IT jobs advertised in Gloucestershire 2.48% 1.16% 1.50%
As % of the Processes & Methodologies category 2.80% 1.28% 1.68%
Number of salaries quoted 34 25 26
Gloucestershire median annual salary £46,000 £40,000 £27,000
Median salary % change year-on-year +15.00% +48.15% -32.50%
South West median annual salary £42,500 £40,000 £45,000
% change year-on-year +6.25% -11.11% +9.76%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gloucestershire with a requirement for process or methodology skills.

All Process and Methodology Skills
Gloucestershire
Permanent vacancies with a requirement for process or methodology skills 1322 2026 1843
As % of all permanent IT jobs advertised in Gloucestershire 88.78% 90.49% 89.38%
Number of salaries quoted 1079 1655 1488
Gloucestershire median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £25,500 £26,750 £26,250
90th Percentile £62,500 £62,500 £64,825
South West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +3.90%

ITSM
Job Vacancy Trend in Gloucestershire

Job postings citing ITSM as a percentage of all IT jobs advertised in Gloucestershire.

Job vacancy trend for ITSM in Gloucestershire

ITSM
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Gloucestershire.

Salary trend for ITSM in Gloucestershire

ITSM
Salary Histogram in Gloucestershire

The salary distribution of IT jobs citing ITSM in Gloucestershire over the 6 months to 20 November 2017.

Salary histogram for ITSM in Gloucestershire

ITSM
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Gloucestershire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucester +33 19 £42,500 +102.38%
ITSM
South West

For the 6 months to 20 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Gloucestershire region with a requirement for ITSM.

1 37 (100.00%) Service Management
2 36 (97.30%) ITIL
3 35 (94.59%) Microsoft
3 35 (94.59%) Problem Management
3 35 (94.59%) DV Cleared
3 35 (94.59%) Security Cleared
3 35 (94.59%) Proactive Management
4 33 (89.19%) Degree
5 32 (86.49%) Service Delivery
5 32 (86.49%) Windows Server
5 32 (86.49%) ITIL V3
6 31 (83.78%) Analytical Skills
7 26 (70.27%) Hyper-V
7 26 (70.27%) Windows
8 23 (62.16%) SQL Server
8 23 (62.16%) SharePoint
8 23 (62.16%) Active Directory
8 23 (62.16%) SCCM
8 23 (62.16%) PowerShell
9 22 (59.46%) Windows Server 2012
10 21 (56.76%) Business Intelligence
11 17 (45.95%) Firewall
11 17 (45.95%) Intrusion Detection
11 17 (45.95%) McAfee
11 17 (45.95%) Network Security
11 17 (45.95%) Distributed Denial-of-Service
11 17 (45.95%) Virtual Desktop
12 16 (43.24%) Office 365
13 15 (40.54%) Microsoft Azure
14 13 (35.14%) Windows 10

ITSM
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (62.16%) SharePoint
2 5 (13.51%) SharePoint Server
Applications
1 12 (32.43%) Microsoft Office
2 3 (8.11%) Spreadsheet
Cloud Services
1 16 (43.24%) Office 365
2 15 (40.54%) Microsoft Azure
3 9 (24.32%) Amazon AWS
4 1 (2.70%) SaaS
Communications & Networking
1 17 (45.95%) Firewall
1 17 (45.95%) Intrusion Detection
1 17 (45.95%) Network Security
2 9 (24.32%) DHCP
2 9 (24.32%) DNS
2 9 (24.32%) Fibre Channel
2 9 (24.32%) NAS
2 9 (24.32%) SAN
2 9 (24.32%) VLAN
3 1 (2.70%) LAN
3 1 (2.70%) Skype
3 1 (2.70%) WAN
Database & Business Intelligence
1 23 (62.16%) SQL Server
2 5 (13.51%) SQL Server 2012
3 1 (2.70%) Azure SQL Database
3 1 (2.70%) Microsoft Analysis Services
3 1 (2.70%) SQL Server 2008
3 1 (2.70%) SQL Server Analysis Services
3 1 (2.70%) SQL Server Integration Services
3 1 (2.70%) SQL Server Reporting Services
General
1 2 (5.41%) Finance
Job Titles
1 18 (48.65%) Infrastructure Engineer
2 9 (24.32%) Administrator
2 9 (24.32%) Cloud Engineer
2 9 (24.32%) Cloud Infrastructure Engineer
2 9 (24.32%) Senior Infrastructure Engineer
3 8 (21.62%) Wintel Engineer
4 5 (13.51%) SharePoint Administrator
5 3 (8.11%) Analyst
5 3 (8.11%) Service Analyst
6 2 (5.41%) Service Manager
7 1 (2.70%) Account Manager
7 1 (2.70%) IT Manager
7 1 (2.70%) IT Operations Manager
7 1 (2.70%) IT Services Manager
7 1 (2.70%) Operations Manager
7 1 (2.70%) SQL DBA
7 1 (2.70%) SQL Server DBA
7 1 (2.70%) Technical Account Manager
7 1 (2.70%) Technical Manager
7 1 (2.70%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 9 (24.32%) Web Services
Miscellaneous
1 31 (83.78%) Analytical Skills
2 17 (45.95%) Distributed Denial-of-Service
3 9 (24.32%) Hybrid Cloud
3 9 (24.32%) Replication
4 5 (13.51%) Management Information System
5 1 (2.70%) Computer Science
5 1 (2.70%) Reinsurance
Operating Systems
1 32 (86.49%) Windows Server
2 26 (70.27%) Windows
3 22 (59.46%) Windows Server 2012
4 13 (35.14%) Windows 10
5 1 (2.70%) Windows Server 2008
Processes & Methodologies
1 37 (100.00%) Service Management
2 36 (97.30%) ITIL
3 35 (94.59%) Proactive Management
3 35 (94.59%) Problem Management
4 32 (86.49%) ITIL V3
4 32 (86.49%) Service Delivery
5 21 (56.76%) Business Intelligence
6 10 (27.03%) Disaster Recovery
7 9 (24.32%) Boundary Protection
7 9 (24.32%) Data Loss Prevention
7 9 (24.32%) Data Protection
7 9 (24.32%) Infrastructure Monitoring
7 9 (24.32%) Network Virtualisation
7 9 (24.32%) Threat Detection
7 9 (24.32%) Virtual Environments
8 5 (13.51%) Customer Requirements
8 5 (13.51%) Information Management
9 2 (5.41%) CRM
9 2 (5.41%) Project Management
10 1 (2.70%) PRINCE2
Programming Languages
1 23 (62.16%) PowerShell
2 1 (2.70%) C
2 1 (2.70%) SQL
2 1 (2.70%) T-SQL
Qualifications
1 35 (94.59%) DV Cleared
1 35 (94.59%) Security Cleared
2 33 (89.19%) Degree
3 9 (24.32%) CCNA
3 9 (24.32%) Cisco Certification
4 6 (16.22%) Microsoft Certification
5 5 (13.51%) MCSE
6 1 (2.70%) Chartered Engineer
6 1 (2.70%) CITP
6 1 (2.70%) Computer Science Degree
6 1 (2.70%) ITIL Certification
6 1 (2.70%) MCITP
6 1 (2.70%) MCTS
Quality Assurance & Compliance
1 3 (8.11%) SLA
System Software
1 26 (70.27%) Hyper-V
2 23 (62.16%) Active Directory
3 17 (45.95%) Virtual Desktop
4 9 (24.32%) BitLocker
4 9 (24.32%) Firmware
4 9 (24.32%) Virtual Machines
4 9 (24.32%) VMware ESXi
4 9 (24.32%) VMware Infrastructure
Systems Management
1 23 (62.16%) SCCM
2 10 (27.03%) SCOM
3 9 (24.32%) Microsoft Data Protection Manager
3 9 (24.32%) SCDPM
3 9 (24.32%) SCVMM
3 9 (24.32%) vCenter Server
4 8 (21.62%) Forefront Identity Manager
5 1 (2.70%) Failover Clustering
Vendors
1 35 (94.59%) Microsoft
2 17 (45.95%) McAfee
3 9 (24.32%) Cisco
3 9 (24.32%) Citrix
3 9 (24.32%) Dell
3 9 (24.32%) VMware
4 3 (8.11%) HP