Period
to 24 April 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 24 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > South East
6 months to
24 Apr 2018
Same period 2017 Same period 2016
Rank 194 197 207
Rank change year-on-year +3 +10 +7
Contract jobs citing ITSM 199 160 186
As % of all contract IT jobs advertised in the South East 1.19% 1.04% 1.04%
As % of the Processes & Methodologies category 1.41% 1.25% 1.26%
Number of daily rates quoted 114 88 97
South East median daily rate £475 £425 £400
Median daily rate % change year-on-year +11.76% +6.25% +3.29%
10th Percentile £228 £214 £174
90th Percentile £584 £591 £500
England median daily rate £475 £416 £430
% change year-on-year +14.11% -3.20% +7.50%
Number of hourly rates quoted 14 13 23
South East median hourly rate £14.57 £15.50 £22.50
Median hourly rate % change year-on-year -5.98% -31.11% +50.00%
10th Percentile £10.16 £12.50 £12.00
90th Percentile £19.73 £31.25 £56.00
England median hourly rate £18.70 £13.70 £19.00
% change year-on-year +36.50% -27.89% +26.67%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,149 12,796 14,727
As % of all contract IT jobs advertised in the South East 84.42% 82.96% 81.99%
Number of daily rates quoted 8,328 7,422 9,000
South East median daily rate £435 £417 £400
Median daily rate % change year-on-year +4.44% +4.13% +6.67%
10th Percentile £288 £260 £250
90th Percentile £588 £565 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.29%
Number of hourly rates quoted 433 513 577
South East median hourly rate £21.50 £22.52 £27.50
Median hourly rate % change year-on-year -4.53% -18.11% +27.61%
10th Percentile £10.50 £11.06 £11.25
90th Percentile £51.00 £50.25 £52.50
England median hourly rate £22.50 £25.00 £23.34
% change year-on-year -10.00% +7.11% +11.51%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South East.

Contractor daily rate trend for ITSM in the South East

ITSM
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing ITSM in the South East over the 6 months to 24 April 2018.

Contractor daily rate histogram for ITSM in the South East

ITSM
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the South East.

Contractor hourly rate trend for ITSM in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 6 months to 24 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +3 101 £430 +1.78% 15
Hampshire 0 49 £475 +8.57% 14
Berkshire -7 48 £525 - 7
Buckinghamshire -10 36 £420 -16.00% 3
Surrey -11 32 £513 +24.24% 6
Oxfordshire +3 17 £575 +109.09% 5
Kent +9 6 £138 +50.00%
East Sussex - 6 £500 - 1
West Sussex -7 3 £450 +1.69%
ITSM
England

For the 6 months to 24 April 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for ITSM.

1 150 (75.38%) ITIL
2 132 (66.33%) Service Management
3 58 (29.15%) ServiceNow
4 49 (24.62%) Security Cleared
5 46 (23.12%) Service Design
6 43 (21.61%) Windows
7 39 (19.60%) ITIL V3
8 38 (19.10%) Change Management
9 34 (17.09%) SC Cleared
10 32 (16.08%) Linux
11 30 (15.08%) Finance
11 30 (15.08%) Agile Software Development
12 29 (14.57%) Service Delivery
13 28 (14.07%) HP
13 28 (14.07%) Project Management
14 27 (13.57%) Microsoft Office
15 25 (12.56%) Analytical Skills
15 25 (12.56%) Problem-Solving
16 24 (12.06%) Microsoft
17 23 (11.56%) Stakeholder Management
17 23 (11.56%) JIRA
18 19 (9.55%) Incident Management
18 19 (9.55%) Remedy
18 19 (9.55%) Remedy ITSM
19 18 (9.05%) Problem Management
19 18 (9.05%) Analytics
20 17 (8.54%) Amazon AWS
20 17 (8.54%) ITIL Certification
21 16 (8.04%) Virtual Environments
21 16 (8.04%) Self-Motivation

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (6.53%) MS Exchange
2 12 (6.03%) Skype for Business
3 8 (4.02%) Exchange Server 2010
3 8 (4.02%) Exchange Server 2013
4 4 (2.01%) IBM Notes
5 3 (1.51%) SharePoint
6 2 (1.01%) Confluence
6 2 (1.01%) Exchange Server 2007
6 2 (1.01%) WebLogic
6 2 (1.01%) WebSphere
7 1 (0.50%) IIS
Applications
1 27 (13.57%) Microsoft Office
2 5 (2.51%) Microsoft Excel
3 2 (1.01%) Microsoft PowerPoint
4 1 (0.50%) Acrobat
4 1 (0.50%) InfoPath
4 1 (0.50%) MS Visio
4 1 (0.50%) Spreadsheet
Business Applications
1 19 (9.55%) Remedy ITSM
2 2 (1.01%) Remedy AR System
3 1 (0.50%) SAP ERP
3 1 (0.50%) SAP Hybris
Cloud Services
1 17 (8.54%) Amazon AWS
2 12 (6.03%) Office 365
2 12 (6.03%) SaaS
3 10 (5.03%) Slack
4 7 (3.52%) Cloud Computing
4 7 (3.52%) Microsoft Azure
5 2 (1.01%) SuccessFactors
6 1 (0.50%) Dynamics 365
6 1 (0.50%) IaaS
Communications & Networking
1 12 (6.03%) Wireless
2 11 (5.53%) BIG-IP
2 11 (5.53%) Firewall
3 10 (5.03%) Skype
3 10 (5.03%) TCP/IP
4 8 (4.02%) VPN
5 7 (3.52%) Cisco ASA
5 7 (3.52%) Cisco ISE
5 7 (3.52%) F5 BIG-IP LTM
5 7 (3.52%) IPsec
5 7 (3.52%) LAN
6 6 (3.02%) BGP
6 6 (3.02%) ICMP
6 6 (3.02%) OSPF
7 5 (2.51%) WAN
8 4 (2.01%) CTI
8 4 (2.01%) iSCSI
8 4 (2.01%) VoIP
9 3 (1.51%) Internet
9 3 (1.51%) Wi-Fi
Database & Business Intelligence
1 7 (3.52%) Star Schema
2 6 (3.02%) Electronic Patient Records
3 4 (2.01%) Big Data
3 4 (2.01%) Data Warehouse
3 4 (2.01%) Hadoop
3 4 (2.01%) Sqoop
4 2 (1.01%) BusinessObjects
4 2 (1.01%) SQL Server
5 1 (0.50%) DTS
Development Applications
1 23 (11.56%) JIRA
2 2 (1.01%) Git (software)
2 2 (1.01%) Jenkins
3 1 (0.50%) Team Foundation Server
General
1 30 (15.08%) Finance
2 11 (5.53%) Telecoms
3 6 (3.02%) Retail
4 3 (1.51%) Billing
5 2 (1.01%) Pharmaceutical
6 1 (0.50%) Advertising
6 1 (0.50%) Back Office
6 1 (0.50%) Legal
6 1 (0.50%) Publishing
Job Titles
1 28 (14.07%) Analyst
2 27 (13.57%) Architect
3 17 (8.54%) Project Manager
4 16 (8.04%) Service Manager
5 13 (6.53%) Team Leader
6 12 (6.03%) Delivery Manager
6 12 (6.03%) Designer
6 12 (6.03%) Service Analyst
6 12 (6.03%) Solutions Architect
7 10 (5.03%) IT Manager
8 9 (4.52%) Administrator
8 9 (4.52%) Consultant
9 8 (4.02%) Developer
9 8 (4.02%) IT Analyst
9 8 (4.02%) Services Delivery Manager
10 7 (3.52%) Service Desk Analyst
10 7 (3.52%) Support Engineer
11 6 (3.02%) Business Analyst
11 6 (3.02%) Network Team Leader
11 6 (3.02%) Security Specialist
Libraries, Frameworks & Software Standards
1 15 (7.54%) REST
2 13 (6.53%) CSS
2 13 (6.53%) HTML
3 12 (6.03%) Web Services
4 10 (5.03%) AngularJS
4 10 (5.03%) Twitter Bootstrap
5 4 (2.01%) XML
6 3 (1.51%) .NET
6 3 (1.51%) SAML
7 2 (1.01%) Middleware
7 2 (1.01%) Node.js
7 2 (1.01%) SAP Basis
8 1 (0.50%) Ajax
8 1 (0.50%) JSON
8 1 (0.50%) LDAP
8 1 (0.50%) SOAP
8 1 (0.50%) XHTML
Miscellaneous
1 25 (12.56%) Analytical Skills
2 16 (8.04%) Self-Motivation
3 15 (7.54%) Management Information System
4 10 (5.03%) CMDB
5 8 (4.02%) Data Centre
6 7 (3.52%) CESG
6 7 (3.52%) Public Cloud
7 6 (3.02%) iPad
7 6 (3.02%) iPhone
7 6 (3.02%) NHS
8 4 (2.01%) IVR
9 3 (1.51%) Enterprise Cloud
9 3 (1.51%) Mainframe
9 3 (1.51%) Reference Data
9 3 (1.51%) User Experience
9 3 (1.51%) Video Conferencing
10 2 (1.01%) Blackberry
10 2 (1.01%) PKI
10 2 (1.01%) Private Cloud
10 2 (1.01%) Smart Meter
Operating Systems
1 43 (21.61%) Windows
2 32 (16.08%) Linux
3 12 (6.03%) Windows Server 2012
4 10 (5.03%) Windows Server 2008
5 9 (4.52%) Windows 7
6 6 (3.02%) Windows 10
7 5 (2.51%) Apple iOS
7 5 (2.51%) Windows Server 2003
8 4 (2.01%) Data ONTAP
8 4 (2.01%) Red Hat Enterprise Linux
9 3 (1.51%) Unix
9 3 (1.51%) Windows Server
10 2 (1.01%) Windows XP
11 1 (0.50%) Android
11 1 (0.50%) Mac OS X
11 1 (0.50%) Windows Vista
Processes & Methodologies
1 150 (75.38%) ITIL
2 132 (66.33%) Service Management
3 46 (23.12%) Service Design
4 39 (19.60%) ITIL V3
5 38 (19.10%) Change Management
6 30 (15.08%) Agile Software Development
7 29 (14.57%) Service Delivery
8 28 (14.07%) Project Management
9 25 (12.56%) Problem-Solving
10 23 (11.56%) Stakeholder Management
11 19 (9.55%) Incident Management
12 18 (9.05%) Analytics
12 18 (9.05%) Problem Management
13 16 (8.04%) Virtual Environments
14 14 (7.04%) Decision-Making
15 13 (6.53%) DevOps
15 13 (6.53%) Operational Acceptance Criteria
15 13 (6.53%) Time Management
16 11 (5.53%) Continuous Integration
16 11 (5.53%) Microservices
Programming Languages
1 8 (4.02%) PowerShell
2 6 (3.02%) JavaScript
3 5 (2.51%) SQL
4 2 (1.01%) C
4 2 (1.01%) C++
4 2 (1.01%) Java
4 2 (1.01%) PHP
4 2 (1.01%) VBA
5 1 (0.50%) Ruby
5 1 (0.50%) Uniface
Qualifications
1 49 (24.62%) Security Cleared
2 34 (17.09%) SC Cleared
3 17 (8.54%) ITIL Certification
4 12 (6.03%) Cisco Certification
5 9 (4.52%) Degree
6 8 (4.02%) (ISC)2 CCSP
6 8 (4.02%) CISM
6 8 (4.02%) DV Cleared
6 8 (4.02%) Microsoft Certification
7 7 (3.52%) CCSP
7 7 (3.52%) CISSP
8 6 (3.02%) MCP
9 5 (2.51%) MCSE
9 5 (2.51%) PMI Certification
9 5 (2.51%) PMP
10 4 (2.01%) CCNP
11 3 (1.51%) APMP
11 3 (1.51%) IIBA
11 3 (1.51%) ISEB
11 3 (1.51%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (6.03%) SLA
2 10 (5.03%) ISO/IEC 20000
3 9 (4.52%) COBIT
4 7 (3.52%) ISO/IEC 27001
5 4 (2.01%) ISO 22301
5 4 (2.01%) PCI DSS
5 4 (2.01%) QA
5 4 (2.01%) Sarbanes-Oxley
6 2 (1.01%) GxP
7 1 (0.50%) PMO
System Software
1 15 (7.54%) Active Directory
2 11 (5.53%) VMware Infrastructure
3 9 (4.52%) Hyper-V
4 5 (2.51%) VMware Workstation
5 4 (2.01%) Apache Flume
5 4 (2.01%) HDFS
5 4 (2.01%) NFS
5 4 (2.01%) Virtual Machines
6 2 (1.01%) Virtual Desktop
7 1 (0.50%) Docker
7 1 (0.50%) Terminal Services
7 1 (0.50%) XenApp
Systems Management
1 13 (6.53%) OVSD
2 5 (2.51%) SCOM
2 5 (2.51%) Symantec Enterprise Vault
3 4 (2.01%) Backup Exec
3 4 (2.01%) Puppet
3 4 (2.01%) SCSM
4 3 (1.51%) Single Sign-On
5 2 (1.01%) SCCM
5 2 (1.01%) ServiceCenter
6 1 (0.50%) Ansible
6 1 (0.50%) Cisco CUCM
6 1 (0.50%) HP ALM
6 1 (0.50%) HP Quality Center
6 1 (0.50%) Netcool
6 1 (0.50%) SolarWinds Orion
6 1 (0.50%) ZENworks
Vendors
1 58 (29.15%) ServiceNow
2 28 (14.07%) HP
3 24 (12.06%) Microsoft
4 19 (9.55%) Remedy
5 12 (6.03%) F5
5 12 (6.03%) VMware
6 10 (5.03%) New Relic
6 10 (5.03%) PagerDuty
7 9 (4.52%) Cisco
7 9 (4.52%) Symantec
8 8 (4.02%) CA
9 7 (3.52%) NetApp
10 6 (3.02%) Apple
10 6 (3.02%) Citrix
11 5 (2.51%) Palo Alto
11 5 (2.51%) SAP
12 4 (2.01%) Cloudera
12 4 (2.01%) Tableau
12 4 (2.01%) Veeam
12 4 (2.01%) Verint