The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / South East
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 130 180 168
Rank change year-on-year +50 -12  
Contract jobs citing ITSM 112 98 102
As % of all contract IT jobs advertised in the South East 1.47% 1.11% 1.08%
As % of the Processes & Methodologies category 1.77% 1.36% 1.34%
Number of daily rates quoted 57 59 44
Median daily rate £413 £375 £387
Median daily rate % change year-on-year +10.00% -3.10%  
90% offered a daily rate of more than £275 £185 £149
10% offered a daily rate of more than £525 £505 £543
UK excluding London median daily rate £400 £365 £387
% change year-on-year +9.58% -5.68%  
Number of hourly rates quoted 3 1 0
Median hourly rate £29.75 £59.31 -
Median hourly rate % change year-on-year -49.83% -  
UK excluding London median hourly rate £17.50 £17.38 £12.50
% change year-on-year +0.71% +39.00%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South East
Contract job vacancies with a requirement for process and methodology skills 6342 7222 7635
As % of all contract IT job vacancies advertised in the South East 83.03% 81.98% 80.69%
Number of daily rates quoted 3718 4417 4412
Median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.12%  
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £550 £538 £520
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 231 268 264
Median hourly rate £29.92 £32.00 £26.00
Median hourly rate % change year-on-year -6.50% +23.07%  
90% offered a hourly rate of more than £12.00 £12.50 £12.50
10% offered a hourly rate of more than £55.00 £52.50 £47.50
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

ITSM
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the South East

ITSM
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South East.

Contractor daily rate trend for ITSM in the South East

ITSM
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing ITSM in the South East over the 3 months to 25 June 2017.

Contractor daily rate histogram for ITSM in the South East

ITSM
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the South East.

Contractor hourly rate trend for ITSM in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +24 43 £525 +40.00% 4
Hampshire +7 22 £413 +11.86% 2
Buckinghamshire -8 18 £500 +53.84% 2
Surrey +2 13 £413 +10.00% 5
West Sussex +23 6 £375 -6.25% 2
Kent +2 5 £92 -84.13% 1
Oxfordshire -5 5 £275 -
Middlesex +9 2 £836 -
ITSM
England

For the 6 months to 25 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for ITSM.

1 157 (74.76%) ITIL
2 154 (73.33%) Service Management
3 82 (39.05%) Security Cleared
4 63 (30.00%) SC Cleared
5 61 (29.05%) HP
6 54 (25.71%) Telecoms
7 47 (22.38%) ITIL V3
8 38 (18.10%) SQL
9 37 (17.62%) Wireless
10 35 (16.67%) Cisco Certification
11 34 (16.19%) Windows
11 34 (16.19%) Degree
12 33 (15.71%) Remedy ITSM
12 33 (15.71%) ServiceNow
12 33 (15.71%) Microsoft
12 33 (15.71%) Remedy
13 32 (15.24%) Project Management
14 31 (14.76%) Service Delivery
14 31 (14.76%) F5
14 31 (14.76%) Analytical Skills
15 30 (14.29%) Firewall
15 30 (14.29%) Network Design
15 30 (14.29%) CCNP
15 30 (14.29%) WAN
15 30 (14.29%) Cisco
16 28 (13.33%) LAN
16 28 (13.33%) BIG-IP
17 27 (12.86%) Finance
18 24 (11.43%) CheckPoint
18 24 (11.43%) CCIP

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (4.76%) Exchange Server 2013
1 10 (4.76%) SharePoint
2 7 (3.33%) Exchange Server 2010
2 7 (3.33%) MS Exchange
2 7 (3.33%) Skype for Business
3 6 (2.86%) IIS
4 4 (1.90%) CMS
4 4 (1.90%) Confluence
5 3 (1.43%) BizTalk Server
5 3 (1.43%) IBM HTTP Server
5 3 (1.43%) LiveCycle
5 3 (1.43%) SAS
5 3 (1.43%) SharePoint 2010
5 3 (1.43%) WebSphere
6 1 (0.48%) JBoss
6 1 (0.48%) Oracle SOA Suite
6 1 (0.48%) Smallworld
Applications
1 23 (10.95%) Microsoft Office
2 12 (5.71%) Microsoft PowerPoint
3 9 (4.29%) Microsoft Excel
4 3 (1.43%) MS Visio
5 1 (0.48%) InfoPath
5 1 (0.48%) Microsoft Project
Business Applications
1 33 (15.71%) Remedy ITSM
2 7 (3.33%) Remedy AR System
3 6 (2.86%) Oracle Receivables
4 3 (1.43%) Dynamics CRM
4 3 (1.43%) Staffware
5 1 (0.48%) assyst
5 1 (0.48%) SAP Oil and Gas
Cloud Services
1 10 (4.76%) Cloud Computing
2 5 (2.38%) SaaS
3 4 (1.90%) IaaS
4 3 (1.43%) Office 365
Communications & Networking
1 37 (17.62%) Wireless
2 30 (14.29%) Firewall
2 30 (14.29%) WAN
3 28 (13.33%) BIG-IP
3 28 (13.33%) LAN
4 10 (4.76%) TCP/IP
5 7 (3.33%) VPN
6 6 (2.86%) BGP
6 6 (2.86%) Cisco ASA
6 6 (2.86%) ICMP
6 6 (2.86%) MPLS
7 4 (1.90%) CTI
7 4 (1.90%) DNS
7 4 (1.90%) LDAP
7 4 (1.90%) SAN
7 4 (1.90%) VoIP
7 4 (1.90%) WLAN
8 3 (1.43%) DHCP
8 3 (1.43%) Internet
8 3 (1.43%) SNMP
Database & Business Intelligence
1 12 (5.71%) DB2
2 8 (3.81%) MongoDB
3 5 (2.38%) Big Data
3 5 (2.38%) SQL Server
3 5 (2.38%) Star Schema
4 4 (1.90%) MySQL
5 3 (1.43%) BusinessObjects
5 3 (1.43%) Data Warehouse
5 3 (1.43%) Hadoop
5 3 (1.43%) PostgreSQL
5 3 (1.43%) SQL Server 2005
5 3 (1.43%) SQL Server 2008
5 3 (1.43%) SQL Server 2012
5 3 (1.43%) SQL Server 2016
6 2 (0.95%) Crystal Reports
7 1 (0.48%) Relational Database
Development Applications
1 7 (3.33%) JIRA
2 4 (1.90%) Git (software)
2 4 (1.90%) Jenkins
2 4 (1.90%) SonarQube
2 4 (1.90%) Sonatype Nexus
3 2 (0.95%) Selenium
4 1 (0.48%) Atlassian Bamboo
4 1 (0.48%) Checkstyle
4 1 (0.48%) FindBugs
4 1 (0.48%) Gradle
4 1 (0.48%) JUnit
4 1 (0.48%) Maven
General
1 54 (25.71%) Telecoms
2 27 (12.86%) Finance
3 2 (0.95%) Billing
3 2 (0.95%) Manufacturing
3 2 (0.95%) Pharmaceutical
3 2 (0.95%) Retail
4 1 (0.48%) Electronics
4 1 (0.48%) Law
4 1 (0.48%) Legal
4 1 (0.48%) Marketing
4 1 (0.48%) Military
4 1 (0.48%) Publishing
Job Titles
1 48 (22.86%) Analyst
2 25 (11.90%) Architect
2 25 (11.90%) Service Analyst
3 17 (8.10%) Consultant
3 17 (8.10%) Network Engineer
3 17 (8.10%) Service Desk Analyst
4 14 (6.67%) Developer
5 13 (6.19%) Business Analyst
5 13 (6.19%) Service Manager
6 12 (5.71%) Administrator
7 11 (5.24%) IT Manager
8 10 (4.76%) Delivery Manager
8 10 (4.76%) Project Manager
9 8 (3.81%) IT Analyst
9 8 (3.81%) IT Services Manager
9 8 (3.81%) ITSM Analyst
9 8 (3.81%) Services Delivery Manager
9 8 (3.81%) Technical Analyst
10 6 (2.86%) Cloud Specialist
10 6 (2.86%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 16 (7.62%) Web Services
2 7 (3.33%) HTML
3 6 (2.86%) CSS
3 6 (2.86%) XML
4 3 (1.43%) REST
4 3 (1.43%) Twitter Bootstrap
5 2 (0.95%) AngularJS
5 2 (0.95%) SOAP
6 1 (0.48%) .NET
6 1 (0.48%) .NET Framework
6 1 (0.48%) ActiveMQ
6 1 (0.48%) Apache Camel
6 1 (0.48%) ASP.NET
6 1 (0.48%) ASP.NET Web Forms
6 1 (0.48%) JMS
6 1 (0.48%) KnockoutJS
6 1 (0.48%) SAML
6 1 (0.48%) WCF
6 1 (0.48%) WSDL
6 1 (0.48%) XSD
Miscellaneous
1 31 (14.76%) Analytical Skills
2 23 (10.95%) CMDB
3 21 (10.00%) Computer Science
4 14 (6.67%) Management Information System
5 11 (5.24%) Public Cloud
6 10 (4.76%) CESG
7 7 (3.33%) Replication
8 6 (2.86%) Data Centre
9 5 (2.38%) Frameworx
9 5 (2.38%) Video Conferencing
10 4 (1.90%) IVR
11 3 (1.43%) Data Protection Act
11 3 (1.43%) HP Storage
11 3 (1.43%) Mainframe
12 2 (0.95%) Life Science
12 2 (0.95%) Virtual Team
13 1 (0.48%) Blog
13 1 (0.48%) Greenfield Project
13 1 (0.48%) Tandem
13 1 (0.48%) User Experience
Operating Systems
1 34 (16.19%) Windows
2 23 (10.95%) Linux
3 17 (8.10%) Unix
4 11 (5.24%) Windows Server 2008
5 8 (3.81%) Windows Server 2012
6 5 (2.38%) Android
6 5 (2.38%) Apple iOS
7 4 (1.90%) CentOS
7 4 (1.90%) Red Hat Enterprise Linux
7 4 (1.90%) Windows 7
7 4 (1.90%) Windows Server 2003
8 3 (1.43%) Ubuntu
8 3 (1.43%) zOS
9 2 (0.95%) Windows 10
10 1 (0.48%) Windows 8
10 1 (0.48%) Windows Embedded Compact
10 1 (0.48%) Windows NT
10 1 (0.48%) Windows Server
10 1 (0.48%) Windows XP
Processes & Methodologies
1 157 (74.76%) ITIL
2 154 (73.33%) Service Management
3 47 (22.38%) ITIL V3
4 32 (15.24%) Project Management
5 31 (14.76%) Service Delivery
6 30 (14.29%) Network Design
7 22 (10.48%) Change Management
8 21 (10.00%) Incident Management
9 19 (9.05%) Virtual Environments
10 14 (6.67%) Service Design
11 13 (6.19%) Agile Software Development
11 13 (6.19%) eTOM
11 13 (6.19%) Problem Management
11 13 (6.19%) Workflow
12 12 (5.71%) Six Sigma
12 12 (5.71%) Stakeholder Management
13 11 (5.24%) Business Intelligence
13 11 (5.24%) Configuration Management
13 11 (5.24%) Time Management
14 10 (4.76%) ERP
Programming Languages
1 38 (18.10%) SQL
2 8 (3.81%) PowerShell
3 6 (2.86%) JavaScript
4 4 (1.90%) Bash Shell
4 4 (1.90%) Java
5 3 (1.43%) COBOL
6 2 (0.95%) C
6 2 (0.95%) C#
7 1 (0.48%) T-SQL
7 1 (0.48%) VB
7 1 (0.48%) VBA
7 1 (0.48%) VBScript
Qualifications
1 82 (39.05%) Security Cleared
2 63 (30.00%) SC Cleared
3 35 (16.67%) Cisco Certification
4 34 (16.19%) Degree
5 30 (14.29%) CCNP
6 24 (11.43%) CCDP
6 24 (11.43%) CCIE
6 24 (11.43%) CCIP
6 24 (11.43%) CCSA
6 24 (11.43%) CCSE
6 24 (11.43%) JNCIA
6 24 (11.43%) JNCIE
7 21 (10.00%) Computer Science Degree
8 20 (9.52%) HP ASE
8 20 (9.52%) HP MASE
9 19 (9.05%) DV Cleared
10 17 (8.10%) ITIL Certification
11 11 (5.24%) MCP
11 11 (5.24%) Microsoft Certification
12 8 (3.81%) MCSE
Quality Assurance & Compliance
1 17 (8.10%) COBIT
2 13 (6.19%) SLA
3 12 (5.71%) ISO/IEC 20000
4 10 (4.76%) ISO/IEC 27001
5 6 (2.86%) PCI DSS
6 5 (2.38%) QA
7 4 (1.90%) ISO 22301
8 3 (1.43%) ISO/IEC 19770
8 3 (1.43%) PMO
9 2 (0.95%) EFQM
9 2 (0.95%) GAMP
10 1 (0.48%) ISO 9000
System Software
1 23 (10.95%) Active Directory
2 13 (6.19%) VMware Infrastructure
3 12 (5.71%) Hyper-V
4 10 (4.76%) VMware Workstation
5 4 (1.90%) NFS
5 4 (1.90%) Virtual Machines
6 3 (1.43%) DFS Replication
7 1 (0.48%) XenApp
Systems Management
1 24 (11.43%) FortiGate
2 14 (6.67%) OVSD
3 6 (2.86%) SCCM
4 5 (2.38%) AirWatch
4 5 (2.38%) Netcool
4 5 (2.38%) Tivoli
5 4 (1.90%) Nagios
5 4 (1.90%) Red Hat Satellite
6 3 (1.43%) OpenView
6 3 (1.43%) SCOM
6 3 (1.43%) WSUS
7 2 (0.95%) Puppet
8 1 (0.48%) HP Quality Center
8 1 (0.48%) MOM
8 1 (0.48%) Netcool/OMNIbus
Vendors
1 61 (29.05%) HP
2 33 (15.71%) Microsoft
2 33 (15.71%) Remedy
2 33 (15.71%) ServiceNow
3 31 (14.76%) F5
4 30 (14.29%) Cisco
5 24 (11.43%) CheckPoint
5 24 (11.43%) Fortinet
5 24 (11.43%) Juniper
5 24 (11.43%) Riverbed
6 21 (10.00%) Aruba
7 20 (9.52%) VMware
8 18 (8.57%) BMC
9 17 (8.10%) Oracle
10 14 (6.67%) Citrix
11 8 (3.81%) SAP
12 6 (2.86%) Ab Initio
12 6 (2.86%) Palo Alto
12 6 (2.86%) Teradata
13 5 (2.38%) Red Hat