Period
to 19 January 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 19 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > South East
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 211 195 207
Rank change year-on-year -16 +12 -13
Contract jobs citing ITSM 168 172 195
As % of all contract IT jobs advertised in the South East 1.02% 1.12% 1.06%
As % of the Processes & Methodologies category 1.23% 1.36% 1.31%
Number of daily rates quoted 92 115 94
South East median daily rate £400 £388 £400
Median daily rate % change year-on-year +3.23% -3.13% +3.56%
10th Percentile £136 £170 £147
90th Percentile £556 £550 £493
England median daily rate £434 £400 £425
% change year-on-year +8.44% -5.88% +4.94%
Number of hourly rates quoted 7 7 35
South East median hourly rate £13.00 £27.50 £37.09
Median hourly rate % change year-on-year -52.73% -25.86% +174.74%
10th Percentile £11.57 £14.19 £12.00
90th Percentile £30.85 £58.22 £50.00
England median hourly rate £16.50 £13.50 £25.00
% change year-on-year +22.22% -46.00% +66.67%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13,669 12,688 14,860
As % of all contract IT jobs advertised in the South East 82.84% 82.32% 80.95%
Number of daily rates quoted 8,245 7,593 8,898
South East median daily rate £425 £410 £400
Median daily rate % change year-on-year +3.66% +2.50% +6.67%
10th Percentile £263 £250 £253
90th Percentile £580 £575 £538
England median daily rate £450 £432 £425
% change year-on-year +4.11% +1.71% +6.12%
Number of hourly rates quoted 411 508 627
South East median hourly rate £25.00 £24.09 £30.00
Median hourly rate % change year-on-year +3.78% -19.70% +62.16%
10th Percentile £11.23 £11.06 £11.92
90th Percentile £50.25 £49.50 £52.50
England median hourly rate £23.63 £25.00 £23.00
% change year-on-year -5.50% +8.70% +15.00%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South East.

Contractor daily rate trend for ITSM in the South East

ITSM
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing ITSM in the South East over the 6 months to 19 January 2018.

Contractor daily rate histogram for ITSM in the South East

ITSM
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the South East.

Contractor hourly rate trend for ITSM in the South East

ITSM
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing ITSM in the South East over the 6 months to 19 January 2018.

Contractor hourly rate histogram for ITSM in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +15 93 £397 -3.76% 18
Berkshire +6 55 £463 +34.06% 6
Hampshire -22 39 £475 +14.46% 8
Buckinghamshire -7 32 £180 -57.65% 7
Surrey -23 19 £420 +52.73% 16
West Sussex -9 10 £400 +6.67% 2
Oxfordshire 0 6 £400 -20.00% 5
Kent -13 4 £138 -54.00%
Home Counties - 2 £325 -
Middlesex +3 1 - -
ITSM
England

For the 6 months to 19 January 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for ITSM.

1 119 (70.83%) ITIL
2 109 (64.88%) Service Management
3 46 (27.38%) Security Cleared
4 40 (23.81%) ServiceNow
5 39 (23.21%) ITIL V3
6 32 (19.05%) HP
7 30 (17.86%) Service Design
8 28 (16.67%) Microsoft
8 28 (16.67%) Windows
9 27 (16.07%) Microsoft Office
9 27 (16.07%) SC Cleared
10 26 (15.48%) Service Delivery
10 26 (15.48%) Change Management
11 25 (14.88%) Telecoms
12 24 (14.29%) SLA
12 24 (14.29%) Stakeholder Management
13 21 (12.50%) Remedy ITSM
13 21 (12.50%) Finance
13 21 (12.50%) Remedy
14 19 (11.31%) Configuration Management
15 18 (10.71%) ITIL Certification
15 18 (10.71%) Incident Management
15 18 (10.71%) VMware
16 17 (10.12%) Agile Software Development
16 17 (10.12%) COBIT
16 17 (10.12%) Time Management
16 17 (10.12%) Linux
17 16 (9.52%) Cisco Certification
17 16 (9.52%) VMware Infrastructure
17 16 (9.52%) Public Cloud

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (6.55%) SharePoint
2 8 (4.76%) MS Exchange
2 8 (4.76%) Skype for Business
3 4 (2.38%) Exchange Server 2010
3 4 (2.38%) Exchange Server 2013
3 4 (2.38%) IIS
4 3 (1.79%) IBM Notes
5 2 (1.19%) WebLogic
5 2 (1.19%) WebSphere
6 1 (0.60%) SAS
Applications
1 27 (16.07%) Microsoft Office
2 10 (5.95%) Microsoft Excel
3 9 (5.36%) Microsoft PowerPoint
4 2 (1.19%) MS Visio
5 1 (0.60%) Acrobat
5 1 (0.60%) InfoPath
5 1 (0.60%) Microsoft Project
5 1 (0.60%) Spreadsheet
Business Applications
1 21 (12.50%) Remedy ITSM
2 4 (2.38%) Dynamics GP
3 3 (1.79%) Dynamics CRM
4 1 (0.60%) Remedy AR System
4 1 (0.60%) SAP ERP
Cloud Services
1 15 (8.93%) Cloud Computing
2 12 (7.14%) Office 365
3 5 (2.98%) Microsoft Azure
4 4 (2.38%) Amazon AWS
5 2 (1.19%) SaaS
5 2 (1.19%) SuccessFactors
6 1 (0.60%) IaaS
Communications & Networking
1 9 (5.36%) VPN
2 8 (4.76%) Wireless
3 6 (3.57%) Skype
4 4 (2.38%) iSCSI
4 4 (2.38%) TCP/IP
5 3 (1.79%) BIG-IP
5 3 (1.79%) LAN
6 2 (1.19%) Firewall
6 2 (1.19%) HTTP
6 2 (1.19%) Internet
7 1 (0.60%) DNS
7 1 (0.60%) LTE
7 1 (0.60%) Network Security
7 1 (0.60%) Radio Access Network
7 1 (0.60%) SAN
7 1 (0.60%) VoIP
7 1 (0.60%) WAN
Database & Business Intelligence
1 14 (8.33%) Star Schema
2 5 (2.98%) Data Warehouse
3 4 (2.38%) Big Data
3 4 (2.38%) SQL Server
3 4 (2.38%) SQL Server 2008
4 2 (1.19%) Hadoop
4 2 (1.19%) Sqoop
Development Applications
1 5 (2.98%) JIRA
General
1 25 (14.88%) Telecoms
2 21 (12.50%) Finance
3 4 (2.38%) Pharmaceutical
4 2 (1.19%) Aerospace
4 2 (1.19%) Marketing
4 2 (1.19%) Military
4 2 (1.19%) Retail
5 1 (0.60%) Advertising
5 1 (0.60%) Banking
5 1 (0.60%) Billing
5 1 (0.60%) Legal
5 1 (0.60%) Publishing
Job Titles
1 29 (17.26%) Analyst
2 17 (10.12%) Service Analyst
3 16 (9.52%) Architect
4 15 (8.93%) Service Desk Analyst
5 14 (8.33%) Security Specialist
6 13 (7.74%) Service Manager
7 12 (7.14%) Cloud Specialist
7 12 (7.14%) Developer
8 11 (6.55%) Consultant
9 10 (5.95%) Delivery Manager
10 9 (5.36%) Services Delivery Manager
11 8 (4.76%) Enterprise Architecture Specialist
11 8 (4.76%) ServiceNow Developer
12 7 (4.17%) Administrator
12 7 (4.17%) CISSP Specialist
13 6 (3.57%) IT Manager
13 6 (3.57%) Team Leader
14 5 (2.98%) 3rd Line Support
14 5 (2.98%) Change Analyst
14 5 (2.98%) Solutions Architect
Libraries, Frameworks & Software Standards
1 12 (7.14%) HTML
2 8 (4.76%) AngularJS
2 8 (4.76%) Twitter Bootstrap
3 7 (4.17%) jQuery
4 6 (3.57%) .NET
5 5 (2.98%) Web Services
6 4 (2.38%) CSS
6 4 (2.38%) REST
7 3 (1.79%) SAML
7 3 (1.79%) XML
8 2 (1.19%) Middleware
8 2 (1.19%) Node.js
8 2 (1.19%) SAP Basis
9 1 (0.60%) Ajax
9 1 (0.60%) SOAP
Miscellaneous
1 16 (9.52%) Public Cloud
2 15 (8.93%) CESG
3 14 (8.33%) Analytical Skills
4 11 (6.55%) Management Information System
5 9 (5.36%) CMDB
5 9 (5.36%) User Experience
6 7 (4.17%) Data Centre
6 7 (4.17%) Enterprise Software
7 5 (2.98%) iPad
7 5 (2.98%) iPhone
7 5 (2.98%) Replication
8 3 (1.79%) Enterprise Cloud
8 3 (1.79%) Taxonomies
9 2 (1.19%) FMCG
9 2 (1.19%) PKI
9 2 (1.19%) Private Cloud
10 1 (0.60%) Computer Science
10 1 (0.60%) PDA
10 1 (0.60%) Reference Data
10 1 (0.60%) Smartphone
Operating Systems
1 28 (16.67%) Windows
2 17 (10.12%) Linux
3 14 (8.33%) Windows Server 2012
4 12 (7.14%) Windows Server 2008
5 9 (5.36%) Windows Server 2003
6 7 (4.17%) Windows 7
7 4 (2.38%) Data ONTAP
8 3 (1.79%) Apple iOS
8 3 (1.79%) Windows Server
9 2 (1.19%) Unix
9 2 (1.19%) Windows 10
10 1 (0.60%) Red Hat Enterprise Linux
10 1 (0.60%) Windows Vista
10 1 (0.60%) Windows XP
Processes & Methodologies
1 119 (70.83%) ITIL
2 109 (64.88%) Service Management
3 39 (23.21%) ITIL V3
4 30 (17.86%) Service Design
5 26 (15.48%) Change Management
5 26 (15.48%) Service Delivery
6 24 (14.29%) Stakeholder Management
7 19 (11.31%) Configuration Management
8 18 (10.71%) Incident Management
9 17 (10.12%) Agile Software Development
9 17 (10.12%) Time Management
10 15 (8.93%) eTOM
11 14 (8.33%) Project Management
12 11 (6.55%) Enterprise Architecture
12 11 (6.55%) PRINCE2
12 11 (6.55%) SDLC
12 11 (6.55%) Service Delivery Management
12 11 (6.55%) Virtual Environments
13 10 (5.95%) Analytics
14 9 (5.36%) DevOps
Programming Languages
1 14 (8.33%) SQL
2 13 (7.74%) JavaScript
3 5 (2.98%) PowerShell
4 3 (1.79%) Java
5 2 (1.19%) C
5 2 (1.19%) C++
5 2 (1.19%) PHP
6 1 (0.60%) Bash Shell
Qualifications
1 46 (27.38%) Security Cleared
2 27 (16.07%) SC Cleared
3 18 (10.71%) ITIL Certification
4 16 (9.52%) Cisco Certification
5 15 (8.93%) (ISC)2 CCSP
5 15 (8.93%) CISM
5 15 (8.93%) CISSP
5 15 (8.93%) DV Cleared
6 14 (8.33%) CCSP
7 12 (7.14%) Degree
8 11 (6.55%) ITIL Foundation Certificate
9 7 (4.17%) Microsoft Certification
10 5 (2.98%) MCP
11 4 (2.38%) MCSE
12 2 (1.19%) PRINCE2 Practitioner
13 1 (0.60%) BPSS Clearance
13 1 (0.60%) CCA
13 1 (0.60%) CCNP
13 1 (0.60%) ISEB
13 1 (0.60%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 24 (14.29%) SLA
2 17 (10.12%) COBIT
3 15 (8.93%) ISO/IEC 27001
4 11 (6.55%) ISO 22301
5 6 (3.57%) QA
6 4 (2.38%) ISO/IEC 20000
7 3 (1.79%) GxP
8 2 (1.19%) PCI DSS
8 2 (1.19%) Sarbanes-Oxley
9 1 (0.60%) Data Quality
9 1 (0.60%) Disclosure Scotland
9 1 (0.60%) PMO
System Software
1 16 (9.52%) VMware Infrastructure
2 13 (7.74%) Active Directory
3 11 (6.55%) Hyper-V
4 8 (4.76%) VMware Workstation
5 5 (2.98%) NFS
6 4 (2.38%) Virtual Machines
7 2 (1.19%) Apache Flume
7 2 (1.19%) HDFS
8 1 (0.60%) XenApp
Systems Management
1 15 (8.93%) OVSD
2 5 (2.98%) SCOM
3 4 (2.38%) Backup Exec
3 4 (2.38%) SCSM
4 3 (1.79%) Symantec Enterprise Vault
5 2 (1.19%) HP Data Protector
5 2 (1.19%) SCCM
5 2 (1.19%) vCenter Server
6 1 (0.60%) HP Quality Center
6 1 (0.60%) Netcool
6 1 (0.60%) Puppet
6 1 (0.60%) Red Hat Satellite
6 1 (0.60%) Tivoli Storage Manager
Vendors
1 40 (23.81%) ServiceNow
2 32 (19.05%) HP
3 28 (16.67%) Microsoft
4 21 (12.50%) Remedy
5 18 (10.71%) VMware
6 9 (5.36%) NetApp
7 8 (4.76%) BMC
8 7 (4.17%) Symantec
9 6 (3.57%) Citrix
10 5 (2.98%) Apple
10 5 (2.98%) SAP
11 4 (2.38%) arcserve
11 4 (2.38%) F5
11 4 (2.38%) Veeam
12 3 (1.79%) CA
12 3 (1.79%) Lotus
13 2 (1.19%) Ariba
13 2 (1.19%) Cloudera
13 2 (1.19%) McAfee
13 2 (1.19%) Tableau