Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > South East
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 188 176 191
Rank change year-on-year -12 +15 -8
Contract jobs citing ITSM 180 209 222
As % of all contract IT jobs advertised in the South East 1.09% 1.26% 1.14%
As % of the Processes & Methodologies category 1.31% 1.52% 1.41%
Number of daily rates quoted 100 147 106
South East median daily rate £400 £375 £400
Median daily rate % change year-on-year +6.67% -6.25% +3.90%
10th Percentile £141 £209 £143
90th Percentile £541 £525 £488
England median daily rate £425 £403 £413
% change year-on-year +5.59% -2.42% +3.13%
Number of hourly rates quoted 5 7 24
South East median hourly rate £13.00 £59.31 £34.00
Median hourly rate % change year-on-year -78.08% +74.47% +161.50%
10th Percentile £11.10 £36.09 £12.15
90th Percentile £39.00 £59.31 £40.19
England median hourly rate £15.11 £15.00 £19.00
% change year-on-year +0.72% -21.05% +26.67%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13737 13730 15709
As % of all contract IT jobs advertised in the South East 82.82% 82.62% 80.72%
Number of daily rates quoted 8241 8306 9370
South East median daily rate £425 £400 £390
Median daily rate % change year-on-year +6.25% +2.56% +4.00%
10th Percentile £263 £250 £255
90th Percentile £575 £563 £535
England median daily rate £450 £425 £422
% change year-on-year +5.88% +0.62% +5.60%
Number of hourly rates quoted 454 548 602
South East median hourly rate £23.00 £26.75 £26.55
Median hourly rate % change year-on-year -14.02% +0.75% +51.71%
10th Percentile £11.25 £12.00 £12.00
90th Percentile £50.00 £50.68 £48.75
England median hourly rate £23.75 £24.41 £22.50
% change year-on-year -2.70% +8.49% +18.42%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South East.

Contractor daily rate trend for ITSM in the South East

ITSM
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing ITSM in the South East over the 6 months to 19 November 2017.

Contractor daily rate histogram for ITSM in the South East

ITSM
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the South East.

Contractor hourly rate trend for ITSM in the South East

ITSM
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing ITSM in the South East over the 6 months to 19 November 2017.

Contractor hourly rate histogram for ITSM in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +7 92 £405 +12.50% 3
Berkshire +12 61 £488 +35.42% 3
Hampshire -9 47 £400 +3.56% 2
Buckinghamshire -12 31 £378 -11.18%
Surrey -25 20 £400 +6.67% 8
West Sussex -10 14 £400 +6.67%
Kent -18 3 £350 -1.41%
Home Counties - 2 £325 -
Middlesex +3 1 - -
Oxfordshire +1 1 - -
ITSM
England

For the 6 months to 19 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for ITSM.

1 124 (68.89%) ITIL
2 110 (61.11%) Service Management
3 60 (33.33%) Security Cleared
4 47 (26.11%) Telecoms
5 42 (23.33%) ServiceNow
6 41 (22.78%) ITIL V3
7 38 (21.11%) HP
7 38 (21.11%) SC Cleared
8 32 (17.78%) Remedy ITSM
8 32 (17.78%) Remedy
9 27 (15.00%) Microsoft
10 25 (13.89%) Service Delivery
11 23 (12.78%) SLA
11 23 (12.78%) Microsoft Office
11 23 (12.78%) Configuration Management
12 22 (12.22%) Cisco Certification
12 22 (12.22%) Finance
12 22 (12.22%) Incident Management
12 22 (12.22%) Degree
12 22 (12.22%) Service Design
13 20 (11.11%) ITIL Certification
13 20 (11.11%) Change Management
14 19 (10.56%) Stakeholder Management
14 19 (10.56%) DV Cleared
15 18 (10.00%) SQL
15 18 (10.00%) Windows
16 16 (8.89%) Wireless
16 16 (8.89%) Agile Software Development
16 16 (8.89%) CMDB
17 15 (8.33%) Time Management

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.56%) SharePoint
2 7 (3.89%) IIS
3 6 (3.33%) Exchange Server 2013
4 4 (2.22%) Exchange Server 2010
4 4 (2.22%) MS Exchange
4 4 (2.22%) Skype for Business
4 4 (2.22%) Smallworld
5 2 (1.11%) SharePoint 2010
6 1 (0.56%) CMS
6 1 (0.56%) SAS
Applications
1 23 (12.78%) Microsoft Office
2 14 (7.78%) Microsoft PowerPoint
3 10 (5.56%) Microsoft Excel
4 3 (1.67%) MS Visio
5 1 (0.56%) Microsoft Project
Business Applications
1 32 (17.78%) Remedy ITSM
2 5 (2.78%) Dynamics CRM
2 5 (2.78%) Remedy AR System
3 4 (2.22%) Dynamics GP
Cloud Services
1 12 (6.67%) Cloud Computing
2 6 (3.33%) Office 365
3 2 (1.11%) SaaS
4 1 (0.56%) IaaS
4 1 (0.56%) Microsoft Azure
Communications & Networking
1 16 (8.89%) Wireless
2 11 (6.11%) Firewall
3 10 (5.56%) BIG-IP
3 10 (5.56%) LAN
3 10 (5.56%) WAN
4 7 (3.89%) VPN
5 5 (2.78%) TCP/IP
6 4 (2.22%) Internet
7 3 (1.67%) DNS
7 3 (1.67%) HTTP
7 3 (1.67%) Skype
7 3 (1.67%) VoIP
8 2 (1.11%) CTI
8 2 (1.11%) DHCP
8 2 (1.11%) LTE
8 2 (1.11%) MVNO
8 2 (1.11%) SNMP
9 1 (0.56%) BGP
9 1 (0.56%) ICMP
9 1 (0.56%) SAN
Database & Business Intelligence
1 11 (6.11%) Star Schema
2 4 (2.22%) SQL Server
2 4 (2.22%) SQL Server 2008
3 3 (1.67%) Data Warehouse
4 2 (1.11%) Big Data
4 2 (1.11%) DB2
4 2 (1.11%) MySQL
Development Applications
1 1 (0.56%) JIRA
1 1 (0.56%) Rational DOORS
1 1 (0.56%) Team Foundation Server
General
1 47 (26.11%) Telecoms
2 22 (12.22%) Finance
3 4 (2.22%) Pharmaceutical
4 3 (1.67%) Military
5 2 (1.11%) Aerospace
5 2 (1.11%) Billing
5 2 (1.11%) Marketing
5 2 (1.11%) Retail
6 1 (0.56%) Advertising
6 1 (0.56%) Banking
6 1 (0.56%) Publishing
Job Titles
1 40 (22.22%) Analyst
2 23 (12.78%) Service Analyst
3 22 (12.22%) Service Desk Analyst
4 21 (11.67%) Architect
5 16 (8.89%) Developer
6 14 (7.78%) Consultant
6 14 (7.78%) Service Manager
7 11 (6.11%) Cloud Specialist
7 11 (6.11%) Security Specialist
8 10 (5.56%) Services Delivery Manager
9 9 (5.00%) Delivery Manager
9 9 (5.00%) ServiceNow Developer
10 7 (3.89%) 1st Line Support
10 7 (3.89%) Business Analyst
10 7 (3.89%) Designer
10 7 (3.89%) ITIL Manager
10 7 (3.89%) Problem Manager
10 7 (3.89%) Solutions Architect
11 6 (3.33%) Network Engineer
11 6 (3.33%) Telecoms Analyst
Libraries, Frameworks & Software Standards
1 13 (7.22%) HTML
2 10 (5.56%) AngularJS
3 8 (4.44%) Twitter Bootstrap
4 7 (3.89%) jQuery
4 7 (3.89%) REST
4 7 (3.89%) Web Services
5 5 (2.78%) CSS
6 4 (2.22%) .NET
6 4 (2.22%) Ajax
6 4 (2.22%) SOAP
6 4 (2.22%) XML
7 3 (1.67%) SAML
8 2 (1.11%) JSON
8 2 (1.11%) XHTML
8 2 (1.11%) XML Schema
8 2 (1.11%) XSL
9 1 (0.56%) LAMP
9 1 (0.56%) Middleware
Miscellaneous
1 16 (8.89%) CMDB
2 14 (7.78%) Analytical Skills
2 14 (7.78%) Public Cloud
3 12 (6.67%) CESG
4 10 (5.56%) Management Information System
5 9 (5.00%) Replication
5 9 (5.00%) User Experience
6 8 (4.44%) Computer Science
7 7 (3.89%) Enterprise Software
8 6 (3.33%) Data Centre
9 4 (2.22%) Data Protection Act
9 4 (2.22%) Frameworx
10 3 (1.67%) Taxonomies
11 2 (1.11%) FMCG
11 2 (1.11%) HP Storage
11 2 (1.11%) IVR
11 2 (1.11%) Life Science
12 1 (0.56%) Greenfield Project
12 1 (0.56%) Video Conferencing
Operating Systems
1 18 (10.00%) Windows
2 11 (6.11%) Linux
3 7 (3.89%) Windows Server 2008
3 7 (3.89%) Windows Server 2012
4 4 (2.22%) Windows Server 2003
5 3 (1.67%) Windows Server
6 2 (1.11%) Unix
6 2 (1.11%) Windows 7
7 1 (0.56%) Red Hat Enterprise Linux
7 1 (0.56%) Windows 10
7 1 (0.56%) Windows 8
7 1 (0.56%) Windows NT
7 1 (0.56%) Windows XP
Processes & Methodologies
1 124 (68.89%) ITIL
2 110 (61.11%) Service Management
3 41 (22.78%) ITIL V3
4 25 (13.89%) Service Delivery
5 23 (12.78%) Configuration Management
6 22 (12.22%) Incident Management
6 22 (12.22%) Service Design
7 20 (11.11%) Change Management
8 19 (10.56%) Stakeholder Management
9 16 (8.89%) Agile Software Development
10 15 (8.33%) eTOM
10 15 (8.33%) Time Management
11 13 (7.22%) CRM
11 13 (7.22%) Service Delivery Management
12 12 (6.67%) Migration
12 12 (6.67%) Proactive Management
12 12 (6.67%) Problem Management
13 11 (6.11%) DevOps
13 11 (6.11%) Project Management
14 10 (5.56%) Enterprise Architecture
Programming Languages
1 18 (10.00%) SQL
2 14 (7.78%) JavaScript
3 5 (2.78%) PowerShell
4 1 (0.56%) Bash Shell
4 1 (0.56%) Java
Qualifications
1 60 (33.33%) Security Cleared
2 38 (21.11%) SC Cleared
3 22 (12.22%) Cisco Certification
3 22 (12.22%) Degree
4 20 (11.11%) ITIL Certification
5 19 (10.56%) DV Cleared
6 12 (6.67%) (ISC)2 CCSP
6 12 (6.67%) CISM
6 12 (6.67%) CISSP
7 11 (6.11%) CCSP
7 11 (6.11%) ITIL Foundation Certificate
8 10 (5.56%) CCNP
9 8 (4.44%) CCDP
9 8 (4.44%) CCIE
9 8 (4.44%) CCIP
9 8 (4.44%) CCSA
9 8 (4.44%) CCSE
9 8 (4.44%) Computer Science Degree
9 8 (4.44%) JNCIA
9 8 (4.44%) JNCIE
Quality Assurance & Compliance
1 23 (12.78%) SLA
2 13 (7.22%) COBIT
2 13 (7.22%) ISO/IEC 27001
3 10 (5.56%) ISO 22301
4 9 (5.00%) ISO/IEC 20000
5 6 (3.33%) QA
6 4 (2.22%) PCI DSS
7 2 (1.11%) GAMP
8 1 (0.56%) Data Quality
8 1 (0.56%) Disclosure Scotland
8 1 (0.56%) GxP
8 1 (0.56%) PMO
System Software
1 12 (6.67%) Active Directory
2 10 (5.56%) VMware Infrastructure
3 8 (4.44%) Hyper-V
4 7 (3.89%) VMware Workstation
5 2 (1.11%) DFS Replication
5 2 (1.11%) XenApp
6 1 (0.56%) NFS
Systems Management
1 12 (6.67%) OVSD
2 8 (4.44%) FortiGate
3 4 (2.22%) Netcool
4 3 (1.67%) Symantec Enterprise Vault
5 2 (1.11%) HP Data Protector
5 2 (1.11%) HP Quality Center
5 2 (1.11%) OpenView
5 2 (1.11%) SCCM
5 2 (1.11%) Tivoli
5 2 (1.11%) vCenter Server
5 2 (1.11%) WSUS
6 1 (0.56%) Red Hat Satellite
6 1 (0.56%) Tivoli Storage Manager
Vendors
1 42 (23.33%) ServiceNow
2 38 (21.11%) HP
3 32 (17.78%) Remedy
4 27 (15.00%) Microsoft
5 15 (8.33%) BMC
6 13 (7.22%) VMware
7 12 (6.67%) F5
8 9 (5.00%) Cisco
9 8 (4.44%) CheckPoint
9 8 (4.44%) Fortinet
9 8 (4.44%) Juniper
9 8 (4.44%) Riverbed
10 7 (3.89%) Aruba
11 6 (3.33%) Citrix
12 4 (2.22%) Intergraph
13 3 (1.67%) Oracle
13 3 (1.67%) SolarWinds
13 3 (1.67%) Symantec
14 2 (1.11%) SAP
14 2 (1.11%) Verint