Period
to 17 July 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 17 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > South East
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 182 169 195
Rank change year-on-year -13 +26 -1
Contract jobs citing ITSM 234 214 213
As % of all contract IT jobs advertised in the South East 1.37% 1.34% 1.14%
As % of the Processes & Methodologies category 1.61% 1.61% 1.37%
Number of daily rates quoted 135 113 140
South East median daily rate £475 £416 £375
Median daily rate % change year-on-year +14.18% +10.93% -
10th Percentile £275 £263 £181
90th Percentile £603 £538 £500
England median daily rate £463 £425 £423
% change year-on-year +8.82% +0.54% +5.68%
Number of hourly rates quoted 15 16 10
South East median hourly rate £15.00 £23.25 £37.25
Median hourly rate % change year-on-year -35.48% -37.58% +43.27%
10th Percentile £10.50 £12.50 £15.07
90th Percentile £20.60 £31.25 £59.31
England median hourly rate £18.70 £15.00 £19.70
% change year-on-year +24.67% -23.86% +9.57%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,505 13,292 15,494
As % of all contract IT jobs advertised in the South East 85.03% 83.42% 82.83%
Number of daily rates quoted 8,604 7,720 9,488
South East median daily rate £438 £415 £400
Median daily rate % change year-on-year +5.42% +3.75% +5.26%
10th Percentile £281 £263 £255
90th Percentile £588 £563 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 517 519 573
South East median hourly rate £25.00 £20.00 £24.06
Median hourly rate % change year-on-year +25.00% -16.87% +11.65%
10th Percentile £11.17 £11.62 £11.81
90th Percentile £51.75 £50.30 £51.00
England median hourly rate £22.25 £25.00 £24.00
% change year-on-year -11.01% +4.17% +11.63%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South East.

Contractor daily rate trend for ITSM in the South East

ITSM
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing ITSM in the South East over the 6 months to 17 July 2018.

Contractor daily rate histogram for ITSM in the South East

ITSM
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the South East.

Contractor hourly rate trend for ITSM in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -4 120 £433 +1.76% 12
Hampshire -9 56 £475 +20.25% 5
Berkshire -42 51 £450 -14.29% 7
Buckinghamshire +8 45 £350 -30.01% 3
Surrey -23 28 £525 +23.53% 5
Oxfordshire +16 24 £525 +90.91% 2
West Sussex +4 11 £425 +7.94%
Kent +16 9 £500 +443.48% 1
East Sussex - 7 £500 -
ITSM
England

For the 6 months to 17 July 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for ITSM.

1 163 (69.66%) ITIL
2 151 (64.53%) Service Management
3 62 (26.50%) ServiceNow
4 55 (23.50%) ITIL V3
5 50 (21.37%) Windows
6 48 (20.51%) Security Cleared
7 46 (19.66%) Linux
8 44 (18.80%) Agile Software Development
9 39 (16.67%) Change Management
9 39 (16.67%) SC Cleared
10 35 (14.96%) Service Design
11 34 (14.53%) Service Delivery
12 33 (14.10%) HP
13 31 (13.25%) Microsoft
13 31 (13.25%) CMDB
13 31 (13.25%) Analytical Skills
14 29 (12.39%) Remedy ITSM
14 29 (12.39%) Remedy
14 29 (12.39%) Configuration Management
14 29 (12.39%) Problem-Solving
15 27 (11.54%) SQL
16 26 (11.11%) Oracle
16 26 (11.11%) Project Management
17 25 (10.68%) Microsoft Office
17 25 (10.68%) SLA
18 24 (10.26%) Unix
18 24 (10.26%) Finance
18 24 (10.26%) Stakeholder Management
18 24 (10.26%) Amazon AWS
19 23 (9.83%) Degree

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (4.70%) MS Exchange
2 9 (3.85%) Skype for Business
3 6 (2.56%) JBoss
4 5 (2.14%) Apache
4 5 (2.14%) Apache ServiceMix
4 5 (2.14%) IIS
4 5 (2.14%) SharePoint
5 4 (1.71%) Exchange Server 2010
5 4 (1.71%) Exchange Server 2013
6 2 (0.85%) CMS
6 2 (0.85%) Confluence
6 2 (0.85%) Exchange Server 2007
7 1 (0.43%) Apache Spark
7 1 (0.43%) Elasticsearch
7 1 (0.43%) IBM Notes
7 1 (0.43%) Jupyter
7 1 (0.43%) OpenStack
Applications
1 25 (10.68%) Microsoft Office
2 16 (6.84%) MS Visio
3 10 (4.27%) Microsoft Excel
4 8 (3.42%) Microsoft PowerPoint
5 1 (0.43%) InfoPath
Business Applications
1 29 (12.39%) Remedy ITSM
2 7 (2.99%) Remedy AR System
3 5 (2.14%) Dynamics CRM
4 2 (0.85%) SAP Hybris
Cloud Services
1 24 (10.26%) Amazon AWS
2 11 (4.70%) SaaS
3 10 (4.27%) Office 365
3 10 (4.27%) Slack
4 4 (1.71%) Microsoft Azure
5 2 (0.85%) Cloud Computing
5 2 (0.85%) IaaS
5 2 (0.85%) PaaS
6 1 (0.43%) Dynamics 365
6 1 (0.43%) SuccessFactors
Communications & Networking
1 23 (9.83%) Firewall
2 11 (4.70%) LAN
3 10 (4.27%) WAN
4 9 (3.85%) Wireless
5 8 (3.42%) BIG-IP
6 7 (2.99%) Cisco ASA
6 7 (2.99%) Cisco ISE
6 7 (2.99%) F5 BIG-IP LTM
6 7 (2.99%) IPsec
6 7 (2.99%) TCP/IP
6 7 (2.99%) Wi-Fi
7 6 (2.56%) BGP
7 6 (2.56%) DNS
7 6 (2.56%) ICMP
7 6 (2.56%) OSPF
8 5 (2.14%) Skype
9 4 (1.71%) CTI
9 4 (1.71%) VoIP
10 3 (1.28%) Internet
10 3 (1.28%) VPN
Database & Business Intelligence
1 16 (6.84%) SQL Server
2 7 (2.99%) Oracle Database
2 7 (2.99%) SQL Server Integration Services
3 6 (2.56%) Electronic Patient Records
4 4 (1.71%) MySQL
5 3 (1.28%) Big Data
5 3 (1.28%) Hadoop
6 2 (0.85%) BusinessObjects
6 2 (0.85%) Data Warehouse
6 2 (0.85%) Pentaho
6 2 (0.85%) Sqoop
7 1 (0.43%) DTS
7 1 (0.43%) PostgreSQL
Development Applications
1 20 (8.55%) JIRA
2 8 (3.42%) Team Foundation Server
3 7 (2.99%) Visual Studio
4 2 (0.85%) Git (software)
4 2 (0.85%) Jenkins
General
1 24 (10.26%) Finance
2 13 (5.56%) Telecoms
3 12 (5.13%) Retail
4 4 (1.71%) Advertising
5 2 (0.85%) Aerospace
5 2 (0.85%) Billing
5 2 (0.85%) Publishing
6 1 (0.43%) Automotive
6 1 (0.43%) Back Office
6 1 (0.43%) Electronics
6 1 (0.43%) Front Office
6 1 (0.43%) Pharmaceutical
Job Titles
1 33 (14.10%) Analyst
1 33 (14.10%) Architect
2 24 (10.26%) Service Manager
3 23 (9.83%) Project Manager
4 17 (7.26%) Developer
4 17 (7.26%) Support Engineer
5 14 (5.98%) Service Analyst
6 13 (5.56%) Designer
6 13 (5.56%) Solutions Architect
7 11 (4.70%) Delivery Manager
8 10 (4.27%) Business Analyst
8 10 (4.27%) IT Manager
8 10 (4.27%) OSS Engineer
8 10 (4.27%) OSS Support Engineer
9 9 (3.85%) Administrator
9 9 (3.85%) IT Analyst
10 8 (3.42%) Process Analyst
10 8 (3.42%) Service Desk Analyst
10 8 (3.42%) Service Transition Manager
10 8 (3.42%) Transition Manager
Libraries, Frameworks & Software Standards
1 21 (8.97%) Web Services
2 17 (7.26%) REST
3 13 (5.56%) HTML
4 11 (4.70%) AngularJS
4 11 (4.70%) CSS
4 11 (4.70%) SOAP
4 11 (4.70%) Twitter Bootstrap
5 7 (2.99%) XML
6 6 (2.56%) RESTful
7 5 (2.14%) Apache Camel
8 4 (1.71%) Spring
9 3 (1.28%) .NET
10 2 (0.85%) HTML5
10 2 (0.85%) jQuery
10 2 (0.85%) JSON
10 2 (0.85%) Node.js
11 1 (0.43%) Ajax
11 1 (0.43%) J2EE
11 1 (0.43%) Natural Language Processing
11 1 (0.43%) Software Packaging
Miscellaneous
1 31 (13.25%) Analytical Skills
1 31 (13.25%) CMDB
2 18 (7.69%) Data Centre
3 17 (7.26%) Computer Science
4 12 (5.13%) Management Information System
5 10 (4.27%) Taxonomies
6 9 (3.85%) Self-Motivation
7 7 (2.99%) Virtual Team
8 6 (2.56%) NHS
9 5 (2.14%) iPad
9 5 (2.14%) iPhone
9 5 (2.14%) Mainframe
10 4 (1.71%) IVR
11 3 (1.28%) Reference Data
11 3 (1.28%) Smart Meter
11 3 (1.28%) Video Conferencing
12 2 (0.85%) Digital Signage
12 2 (0.85%) Smartphone
12 2 (0.85%) TM Forum
12 2 (0.85%) User Experience
Operating Systems
1 50 (21.37%) Windows
2 46 (19.66%) Linux
3 24 (10.26%) Unix
4 10 (4.27%) Windows 10
5 9 (3.85%) Windows Server
6 8 (3.42%) Windows 7
7 4 (1.71%) Red Hat Enterprise Linux
7 4 (1.71%) Windows Server 2008
7 4 (1.71%) Windows Server 2012
8 3 (1.28%) Android
8 3 (1.28%) Mac OS X
9 2 (0.85%) Apple iOS
9 2 (0.85%) Data ONTAP
9 2 (0.85%) Mac OS
9 2 (0.85%) Windows Embedded Compact
9 2 (0.85%) Windows Server 2003
10 1 (0.43%) Windows 8
10 1 (0.43%) Windows XP
Processes & Methodologies
1 163 (69.66%) ITIL
2 151 (64.53%) Service Management
3 55 (23.50%) ITIL V3
4 44 (18.80%) Agile Software Development
5 39 (16.67%) Change Management
6 35 (14.96%) Service Design
7 34 (14.53%) Service Delivery
8 29 (12.39%) Configuration Management
8 29 (12.39%) Problem-Solving
9 26 (11.11%) Project Management
10 24 (10.26%) Stakeholder Management
11 21 (8.97%) Problem Management
12 20 (8.55%) Virtual Environments
13 18 (7.69%) Decision-Making
13 18 (7.69%) Workflow
14 17 (7.26%) Analytics
15 16 (6.84%) DevOps
16 15 (6.41%) Incident Management
17 14 (5.98%) User Stories
18 12 (5.13%) Migration
Programming Languages
1 27 (11.54%) SQL
2 12 (5.13%) PowerShell
3 9 (3.85%) Java
4 8 (3.42%) T-SQL
5 7 (2.99%) PL/SQL
6 5 (2.14%) JavaScript
7 2 (0.85%) VBA
8 1 (0.43%) Python
8 1 (0.43%) Ruby
8 1 (0.43%) Uniface
Qualifications
1 48 (20.51%) Security Cleared
2 39 (16.67%) SC Cleared
3 23 (9.83%) Degree
4 22 (9.40%) ITIL Certification
5 16 (6.84%) DV Cleared
6 9 (3.85%) MOS
7 5 (2.14%) Cisco Certification
7 5 (2.14%) PMI Certification
7 5 (2.14%) PMP
8 4 (1.71%) CCNP
8 4 (1.71%) IIBA
9 3 (1.28%) APMP
9 3 (1.28%) ISEB
9 3 (1.28%) ISTQB Foundation Certification
10 2 (0.85%) ITIL Foundation Certificate
10 2 (0.85%) MCSE
10 2 (0.85%) Microsoft Certification
10 2 (0.85%) PRINCE2 Practitioner
11 1 (0.43%) BPSS Clearance
11 1 (0.43%) DBS Check
Quality Assurance & Compliance
1 25 (10.68%) SLA
2 10 (4.27%) ISO/IEC 20000
3 7 (2.99%) PMO
4 4 (1.71%) COBIT
4 4 (1.71%) PCI DSS
4 4 (1.71%) QA
5 2 (0.85%) Sarbanes-Oxley
6 1 (0.43%) Data Quality
6 1 (0.43%) GxP
System Software
1 20 (8.55%) Active Directory
2 11 (4.70%) VMware Infrastructure
3 8 (3.42%) Hyper-V
4 2 (0.85%) Apache Flume
4 2 (0.85%) BitLocker
4 2 (0.85%) HDFS
4 2 (0.85%) NFS
4 2 (0.85%) Virtual Desktop
4 2 (0.85%) Virtual Machines
5 1 (0.43%) Docker
5 1 (0.43%) Firmware
5 1 (0.43%) Terminal Services
5 1 (0.43%) VMware Workstation
Systems Management
1 14 (5.98%) OVSD
2 6 (2.56%) SCCM
3 4 (1.71%) Puppet
4 2 (0.85%) Backup Exec
4 2 (0.85%) SCOM
4 2 (0.85%) SCSM
4 2 (0.85%) ServiceCenter
4 2 (0.85%) Single Sign-On
4 2 (0.85%) Symantec Enterprise Vault
5 1 (0.43%) Ansible
5 1 (0.43%) Cisco CUCM
5 1 (0.43%) EMC NetWorker
5 1 (0.43%) Kibana
5 1 (0.43%) logstash
5 1 (0.43%) Netcool
5 1 (0.43%) NSN NetAct
5 1 (0.43%) OpenView
5 1 (0.43%) SCVMM
5 1 (0.43%) TeMIP
5 1 (0.43%) ZENworks
Vendors
1 62 (26.50%) ServiceNow
2 33 (14.10%) HP
3 31 (13.25%) Microsoft
4 29 (12.39%) Remedy
5 26 (11.11%) Oracle
6 19 (8.12%) BMC
7 12 (5.13%) VMware
8 10 (4.27%) New Relic
8 10 (4.27%) PagerDuty
9 9 (3.85%) CA
9 9 (3.85%) Cisco
9 9 (3.85%) Citrix
9 9 (3.85%) F5
9 9 (3.85%) IBM
9 9 (3.85%) Red Hat
9 9 (3.85%) Sun
10 8 (3.42%) Huawei
11 5 (2.14%) Capita
11 5 (2.14%) NetApp
11 5 (2.14%) Palo Alto