Period
to 22 October 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 22 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > South East
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 183 191 176
Rank change year-on-year +8 -15 +20
Contract jobs citing ITSM 226 196 229
As % of all contract IT jobs advertised in the South East 1.37% 1.21% 1.36%
As % of the Processes & Methodologies category 1.60% 1.43% 1.62%
Number of daily rates quoted 149 107 162
South East median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% -5.66%
10th Percentile £198 £139 £200
90th Percentile £575 £538 £525
England median daily rate £425 £425 £410
% change year-on-year - +3.66% +2.50%
Number of hourly rates quoted 11 6 7
South East median hourly rate £17.00 £29.75 £59.31
Median hourly rate % change year-on-year -42.86% -49.84% +59.91%
England median hourly rate £17.50 £17.50 £17.00
% change year-on-year - +2.94% -8.21%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,155 13,674 14,135
As % of all contract IT jobs advertised in the South East 85.99% 84.19% 83.96%
Number of daily rates quoted 8,505 8,170 8,585
South East median daily rate £435 £425 £400
Median daily rate % change year-on-year +2.35% +6.25% +3.23%
10th Percentile £275 £263 £252
90th Percentile £588 £575 £550
England median daily rate £473 £450 £425
% change year-on-year +5.00% +5.88% +3.03%
Number of hourly rates quoted 499 464 576
South East median hourly rate £27.00 £22.25 £22.50
Median hourly rate % change year-on-year +21.35% -1.11% -1.81%
10th Percentile £11.85 £11.25 £12.00
90th Percentile £51.50 £49.85 £50.00
England median hourly rate £21.00 £24.82 £22.50
% change year-on-year -15.39% +10.31% +3.97%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the South East.

Contractor daily rate trend for ITSM in the South East

ITSM
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing ITSM in the South East over the 6 months to 22 October 2018.

Contractor daily rate histogram for ITSM in the South East

ITSM
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the South East.

Contractor hourly rate trend for ITSM in the South East

ITSM
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing ITSM in the South East over the 6 months to 22 October 2018.

Contractor hourly rate histogram for ITSM in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +32 128 £365 -8.75% 12
Buckinghamshire +46 67 £314 -6.27% 9
Hampshire -11 58 £450 +13.92% 7
Berkshire -34 47 £350 -30.00% 3
Oxfordshire +17 14 £495 -
West Sussex -3 14 £425 +6.25% 5
Surrey -28 10 £275 -31.25% 5
Kent +10 7 £500 +37.93% 2
Middlesex +16 6 £438 -
East Sussex - 2 - -
ITSM
England

For the 6 months to 22 October 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for ITSM.

1 161 (71.24%) Service Management
2 149 (65.93%) ITIL
3 69 (30.53%) Security Cleared
4 64 (28.32%) ITIL V3
5 61 (26.99%) SC Cleared
6 56 (24.78%) Windows
7 52 (23.01%) Microsoft
8 50 (22.12%) ServiceNow
9 49 (21.68%) SQL
10 47 (20.80%) Linux
11 43 (19.03%) Problem-Solving
12 40 (17.70%) Agile Software Development
13 39 (17.26%) HP
14 37 (16.37%) Active Directory
15 31 (13.72%) Oracle
15 31 (13.72%) Configuration Management
16 30 (13.27%) Unix
17 29 (12.83%) Change Management
17 29 (12.83%) DV Cleared
17 29 (12.83%) CMDB
18 28 (12.39%) Remedy ITSM
18 28 (12.39%) Remedy
19 27 (11.95%) Microsoft Office
20 26 (11.50%) Service Delivery
21 25 (11.06%) SLA
21 25 (11.06%) Analytical Skills
22 24 (10.62%) VMware
23 23 (10.18%) Workflow
23 23 (10.18%) SQL Server
24 22 (9.73%) BMC

ITSM
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (8.85%) MS Exchange
2 11 (4.87%) SharePoint
2 11 (4.87%) Skype for Business
3 10 (4.42%) IIS
4 9 (3.98%) JBoss
5 7 (3.10%) Apache
5 7 (3.10%) Apache ServiceMix
5 7 (3.10%) Exchange Server 2003
5 7 (3.10%) Exchange Server 2007
6 4 (1.77%) SharePoint 2010
6 4 (1.77%) SharePoint 2013
7 2 (0.88%) CMS
7 2 (0.88%) Exchange Server 2010
8 1 (0.44%) Apache Spark
8 1 (0.44%) Elasticsearch
8 1 (0.44%) Exchange Server 2013
8 1 (0.44%) Jupyter
8 1 (0.44%) OpenStack
Applications
1 27 (11.95%) Microsoft Office
2 20 (8.85%) MS Visio
3 12 (5.31%) Microsoft Excel
3 12 (5.31%) Microsoft PowerPoint
4 2 (0.88%) InfoPath
5 1 (0.44%) Microsoft Project
Business Applications
1 28 (12.39%) Remedy ITSM
2 7 (3.10%) Remedy AR System
3 5 (2.21%) Dynamics CRM
4 1 (0.44%) Oracle ERP
4 1 (0.44%) SAP Hybris
4 1 (0.44%) Workday HCM
Cloud Services
1 22 (9.73%) Office 365
2 15 (6.64%) Microsoft Azure
3 13 (5.75%) Azure Active Directory
4 11 (4.87%) Amazon AWS
5 8 (3.54%) IaaS
6 6 (2.65%) PaaS
7 5 (2.21%) OneDrive
8 3 (1.33%) Cloud Computing
9 1 (0.44%) SaaS
9 1 (0.44%) SuccessFactors
Communications & Networking
1 18 (7.96%) Firewall
2 8 (3.54%) LAN
2 8 (3.54%) WAN
3 7 (3.10%) Skype
4 6 (2.65%) DNS
5 5 (2.21%) Wi-Fi
6 4 (1.77%) MVNO
7 3 (1.33%) DHCP
8 2 (0.88%) iSCSI
8 2 (0.88%) LTE
8 2 (0.88%) Radio Access Network
8 2 (0.88%) SMS
9 1 (0.44%) Ethernet
9 1 (0.44%) Remote Desktop
9 1 (0.44%) SAN
9 1 (0.44%) SDH
9 1 (0.44%) TCP/IP
9 1 (0.44%) VoIP
9 1 (0.44%) VoLTE
9 1 (0.44%) Wireless
Database & Business Intelligence
1 23 (10.18%) SQL Server
2 9 (3.98%) Oracle Database
2 9 (3.98%) SQL Server Integration Services
3 7 (3.10%) SQL Server 2008
4 5 (2.21%) Power BI
5 4 (1.77%) MongoDB
5 4 (1.77%) MySQL
6 3 (1.33%) Relational Database
7 2 (0.88%) Pentaho
7 2 (0.88%) PostgreSQL
8 1 (0.44%) Big Data
8 1 (0.44%) Hadoop
Development Applications
1 9 (3.98%) Team Foundation Server
1 9 (3.98%) Visual Studio
2 3 (1.33%) Git (software)
2 3 (1.33%) JIRA
General
1 18 (7.96%) Telecoms
2 13 (5.75%) Finance
3 7 (3.10%) Retail
4 4 (1.77%) Advertising
5 2 (0.88%) Aerospace
5 2 (0.88%) Billing
6 1 (0.44%) Automotive
6 1 (0.44%) Electronics
6 1 (0.44%) Front Office
6 1 (0.44%) Pharmaceutical
6 1 (0.44%) Publishing
Job Titles
1 54 (23.89%) Analyst
2 21 (9.29%) Service Analyst
3 20 (8.85%) Developer
4 18 (7.96%) Architect
4 18 (7.96%) Support Engineer
5 16 (7.08%) Project Manager
6 14 (6.19%) Business Analyst
6 14 (6.19%) Service Desk Analyst
7 13 (5.75%) Support Analyst
8 12 (5.31%) Service Manager
9 11 (4.87%) Applications Support
10 10 (4.42%) IT Analyst
10 10 (4.42%) OSS Engineer
10 10 (4.42%) OSS Support Engineer
11 9 (3.98%) SQL Developer
12 8 (3.54%) 1st Line Support
12 8 (3.54%) Administrator
12 8 (3.54%) IT Manager
12 8 (3.54%) Process Analyst
12 8 (3.54%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 12 (5.31%) SOAP
1 12 (5.31%) Web Services
2 8 (3.54%) RESTful
3 7 (3.10%) Apache Camel
3 7 (3.10%) Spring
3 7 (3.10%) XML
4 4 (1.77%) HTML
4 4 (1.77%) REST
5 3 (1.33%) HTML5
5 3 (1.33%) jQuery
5 3 (1.33%) Node.js
6 2 (0.88%) .NET
6 2 (0.88%) ActiveMQ
6 2 (0.88%) J2EE
6 2 (0.88%) JDBC
6 2 (0.88%) ODBC
6 2 (0.88%) Twitter Bootstrap
7 1 (0.44%) CSS
7 1 (0.44%) SAP Basis
7 1 (0.44%) XHTML
Miscellaneous
1 29 (12.83%) CMDB
2 25 (11.06%) Analytical Skills
3 21 (9.29%) Computer Science
4 15 (6.64%) Data Centre
5 13 (5.75%) Management Information System
6 12 (5.31%) Self-Motivation
7 10 (4.42%) Taxonomies
8 9 (3.98%) Virtual Team
9 7 (3.10%) iPad
10 6 (2.65%) iPhone
11 5 (2.21%) Mobile App
12 4 (1.77%) Reference Data
13 3 (1.33%) Mainframe
13 3 (1.33%) Smartphone
14 2 (0.88%) Digital Signage
14 2 (0.88%) Smart Meter
14 2 (0.88%) TM Forum
15 1 (0.44%) Blackberry
15 1 (0.44%) Optoelectronics
15 1 (0.44%) User Experience
Operating Systems
1 56 (24.78%) Windows
2 47 (20.80%) Linux
3 30 (13.27%) Unix
4 20 (8.85%) Windows Server
5 16 (7.08%) Windows Server 2008
6 10 (4.42%) Windows 10
6 10 (4.42%) Windows 7
6 10 (4.42%) Windows Server 2012
7 5 (2.21%) CentOS
7 5 (2.21%) Ubuntu
8 3 (1.33%) Android
8 3 (1.33%) Mac OS X
8 3 (1.33%) Windows Server 2003
9 2 (0.88%) Data ONTAP
9 2 (0.88%) Mac OS
9 2 (0.88%) Windows Embedded Compact
10 1 (0.44%) Apple iOS
10 1 (0.44%) Windows 8
10 1 (0.44%) Windows Vista
Processes & Methodologies
1 161 (71.24%) Service Management
2 149 (65.93%) ITIL
3 64 (28.32%) ITIL V3
4 43 (19.03%) Problem-Solving
5 40 (17.70%) Agile Software Development
6 31 (13.72%) Configuration Management
7 29 (12.83%) Change Management
8 26 (11.50%) Service Delivery
9 23 (10.18%) Workflow
10 19 (8.41%) Service Design
11 18 (7.96%) Project Management
11 18 (7.96%) Stakeholder Management
11 18 (7.96%) Virtual Environments
12 16 (7.08%) CRM
12 16 (7.08%) Performance Tuning
13 14 (6.19%) PRINCE2
14 13 (5.75%) Critical Thinking
14 13 (5.75%) Infrastructure Monitoring
14 13 (5.75%) User Stories
15 12 (5.31%) Problem Management
Programming Languages
1 49 (21.68%) SQL
2 13 (5.75%) Java
2 13 (5.75%) PowerShell
3 10 (4.42%) T-SQL
4 9 (3.98%) PL/SQL
5 8 (3.54%) JavaScript
6 4 (1.77%) Python
7 3 (1.33%) Bash Shell
7 3 (1.33%) Perl
Qualifications
1 69 (30.53%) Security Cleared
2 61 (26.99%) SC Cleared
3 29 (12.83%) DV Cleared
4 22 (9.73%) Degree
5 12 (5.31%) ITIL Certification
5 12 (5.31%) ITIL Foundation Certificate
5 12 (5.31%) Microsoft Certification
6 11 (4.87%) ISEB
7 9 (3.98%) MOS
8 6 (2.65%) MCDBA
8 6 (2.65%) MCITP
9 4 (1.77%) BPSS Clearance
10 2 (0.88%) APMP
10 2 (0.88%) DBS Check
10 2 (0.88%) PRINCE2 Practitioner
11 1 (0.44%) Computer Science Degree
11 1 (0.44%) IIBA
11 1 (0.44%) ISTQB Foundation Certification
11 1 (0.44%) PMI Certification
11 1 (0.44%) PMP
Quality Assurance & Compliance
1 25 (11.06%) SLA
2 6 (2.65%) PMO
2 6 (2.65%) QA
3 5 (2.21%) COBIT
4 2 (0.88%) Government Security Classifications
4 2 (0.88%) ISO/IEC 20000
5 1 (0.44%) Data Quality
5 1 (0.44%) GDPR
5 1 (0.44%) GxP
System Software
1 37 (16.37%) Active Directory
2 18 (7.96%) VMware Infrastructure
3 7 (3.10%) Hyper-V
3 7 (3.10%) Virtual Machines
4 4 (1.77%) VMware Workstation
5 3 (1.33%) BitLocker
6 2 (0.88%) NFS
7 1 (0.44%) Firmware
7 1 (0.44%) vSphere
7 1 (0.44%) XenApp
Systems Management
1 16 (7.08%) OVSD
2 8 (3.54%) SCCM
3 5 (2.21%) Nagios
4 4 (1.77%) CA Spectrum
5 2 (0.88%) Backup Exec
5 2 (0.88%) Netcool
5 2 (0.88%) Puppet
5 2 (0.88%) SCOM
5 2 (0.88%) SCSM
6 1 (0.44%) Ansible
6 1 (0.44%) Cisco CUCM
6 1 (0.44%) Cisco UCCX
6 1 (0.44%) EMC NetWorker
6 1 (0.44%) HP Quality Center
6 1 (0.44%) Kibana
6 1 (0.44%) logstash
6 1 (0.44%) NSN NetAct
6 1 (0.44%) SCVMM
6 1 (0.44%) Single Sign-On
6 1 (0.44%) TeMIP
Vendors
1 52 (23.01%) Microsoft
2 50 (22.12%) ServiceNow
3 39 (17.26%) HP
4 31 (13.72%) Oracle
5 28 (12.39%) Remedy
6 24 (10.62%) VMware
7 22 (9.73%) BMC
8 18 (7.96%) Citrix
9 11 (4.87%) CA
10 9 (3.98%) IBM
10 9 (3.98%) Sun
11 8 (3.54%) Huawei
12 7 (3.10%) Red Hat
13 6 (2.65%) webMethods
14 5 (2.21%) F5
14 5 (2.21%) NetApp
15 4 (1.77%) Apple
16 3 (1.33%) Adobe
16 3 (1.33%) Lumension
16 3 (1.33%) Splunk