The following table provides summary statistics for contract job vacancies advertised in Merseyside with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 30 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North West / Merseyside
3 months to
30 Apr 2017
Same period 2016 Same period 2015
Rank 31 33 37
Rank change year-on-year +2 +4  
Contract jobs citing Service Management 8 7 5
As % of all contract IT jobs advertised in Merseyside 2.55% 2.22% 1.32%
As % of the Processes & Methodologies category 3.00% 2.65% 1.85%
Number of daily rates quoted 6 2 2
Median daily rate £413 £253 £338
Median daily rate % change year-on-year +63.36% -25.18%  
90% offered a daily rate of more than £368 £235 £328
10% offered a daily rate of more than £450 £271 £348
UK excluding London median daily rate £425 £400 £361
% change year-on-year +6.25% +10.80%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £16.75 £14.50 £13.35
% change year-on-year +15.51% +8.61%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Merseyside with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Merseyside
Contract job vacancies with a requirement for process and methodology skills 267 264 271
As % of all contract IT job vacancies advertised in Merseyside 85.03% 83.81% 71.69%
Number of daily rates quoted 169 162 128
Median daily rate £425 £375 £400
Median daily rate % change year-on-year +13.33% -6.25%  
90% offered a daily rate of more than £300 £275 £234
10% offered a daily rate of more than £500 £595 £675
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56%  
Number of hourly rates quoted 5 2 2
Median hourly rate £15.64 £18.80 £51.67
Median hourly rate % change year-on-year -16.83% -63.61%  
UK excluding London median hourly rate £36.00 £36.00 £30.50
% change year-on-year - +18.03%  

Service Management
Job Vacancy Trend in Merseyside

The job posting trend of jobs advertised in Merseyside citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Merseyside

Service Management
Contractor Daily Rate Trend in Merseyside

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Merseyside.

Contractor daily rate trend for Service Management in Merseyside

Service Management
Contractor Hourly Rate Trend in Merseyside

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Merseyside.

Contractor hourly rate trend for Service Management in Merseyside

Service Management
Contract Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Merseyside region over the 3 months to 30 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +4 8 £413 +63.36% 1
Service Management
North West

For the 6 months to 30 April 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Merseyside region with a requirement for Service Management.

1 10 (66.67%) ITIL
2 5 (33.33%) Windows
3 4 (26.67%) ITSM
3 4 (26.67%) Release Management
3 4 (26.67%) ITIL V3
3 4 (26.67%) Windows Server 2012
3 4 (26.67%) Windows Server
4 3 (20.00%) SQL Server 2012
4 3 (20.00%) SCOrch
4 3 (20.00%) SCSM
4 3 (20.00%) SQL Server 2014
4 3 (20.00%) Finance
4 3 (20.00%) Microsoft
4 3 (20.00%) SQL Server
4 3 (20.00%) JSP
4 3 (20.00%) SOAP
4 3 (20.00%) Apache
4 3 (20.00%) Tomcat
4 3 (20.00%) MS Visio
5 2 (13.33%) HP
5 2 (13.33%) HPUX
5 2 (13.33%) Change Management
5 2 (13.33%) Business Analysis
5 2 (13.33%) Front Office
6 1 (6.67%) Business Continuity Planning
6 1 (6.67%) Server Patching
6 1 (6.67%) Server Building
6 1 (6.67%) Data Centre
6 1 (6.67%) SFIA
6 1 (6.67%) Incident Management

Service Management
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) Apache
1 3 (20.00%) Tomcat
2 1 (6.67%) MS Exchange
Applications
1 3 (20.00%) MS Visio
Communications & Networking
1 1 (6.67%) LAN
1 1 (6.67%) NetScaler
1 1 (6.67%) WAN
1 1 (6.67%) Wi-Fi
Database & Business Intelligence
1 3 (20.00%) SQL Server
1 3 (20.00%) SQL Server 2012
1 3 (20.00%) SQL Server 2014
General
1 3 (20.00%) Finance
2 2 (13.33%) Front Office
3 1 (6.67%) Marketing
3 1 (6.67%) Pharmaceutical
Job Titles
1 7 (46.67%) Analyst
2 2 (13.33%) Applications Support
2 2 (13.33%) ITIL Process Analyst
2 2 (13.33%) Process Analyst
2 2 (13.33%) Service Manager
2 2 (13.33%) Systems Analyst
3 1 (6.67%) 1st/2nd Line Support
3 1 (6.67%) 1st/2nd Line Support Analyst
3 1 (6.67%) 2nd/3rd Line Support
3 1 (6.67%) 2nd/3rd Line Support Analyst
3 1 (6.67%) 3rd Line Infrastructure Support
3 1 (6.67%) 3rd Line Infrastructure Support Analyst
3 1 (6.67%) Applications Support Analyst
3 1 (6.67%) Finance Systems Analyst
3 1 (6.67%) Infrastructure Architect
3 1 (6.67%) Infrastructure Support
3 1 (6.67%) Infrastructure Support Analyst
3 1 (6.67%) Systems Manager
3 1 (6.67%) Systems Support Analyst
3 1 (6.67%) Workstream Lead
Libraries, Frameworks & Software Standards
1 3 (20.00%) JSP
1 3 (20.00%) SOAP
Miscellaneous
1 1 (6.67%) Data Centre
Operating Systems
1 5 (33.33%) Windows
2 4 (26.67%) Windows Server
2 4 (26.67%) Windows Server 2012
3 2 (13.33%) HPUX
Processes & Methodologies
1 10 (66.67%) ITIL
2 4 (26.67%) ITIL V3
2 4 (26.67%) ITSM
2 4 (26.67%) Release Management
3 2 (13.33%) Business Analysis
3 2 (13.33%) Change Management
4 1 (6.67%) Agile Software Development
4 1 (6.67%) BCP
4 1 (6.67%) Business Continuity
4 1 (6.67%) Capacity Management
4 1 (6.67%) Configuration Management
4 1 (6.67%) Disaster Recovery
4 1 (6.67%) Facilities Management
4 1 (6.67%) Incident Management
4 1 (6.67%) PRINCE2
4 1 (6.67%) Project Management
4 1 (6.67%) Security Management
4 1 (6.67%) Six Sigma
4 1 (6.67%) Stakeholder Management
4 1 (6.67%) TOGAF
Qualifications
1 1 (6.67%) Degree
1 1 (6.67%) ITIL Certification
1 1 (6.67%) PRINCE2 Certification
1 1 (6.67%) SC Cleared
1 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 1 (6.67%) COBIT
1 1 (6.67%) GxP
System Software
1 1 (6.67%) Active Directory
1 1 (6.67%) VMware Workstation
1 1 (6.67%) XenApp
Systems Management
1 3 (20.00%) SCOrch
1 3 (20.00%) SCSM
Vendors
1 3 (20.00%) Microsoft
2 2 (13.33%) HP
3 1 (6.67%) Acronis
3 1 (6.67%) Citrix
3 1 (6.67%) Lumension
3 1 (6.67%) Remedy
3 1 (6.67%) VMware