Period
to 17 January 2018

The following table provides summary statistics for contract job vacancies advertised in Merseyside with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North West > Merseyside
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 23 49 54
Rank change year-on-year +26 +5 -20
Contract jobs citing Service Management 25 8 7
As % of all contract IT jobs advertised in Merseyside 5.48% 1.38% 1.02%
As % of the Processes & Methodologies category 6.43% 1.75% 1.27%
Number of daily rates quoted 21 6 3
Merseyside median daily rate £330 £363 £135
Median daily rate % change year-on-year -8.97% +168.52% -61.15%
10th Percentile £160 £209 £128
90th Percentile £550 £519 £179
North West median daily rate £420 £411 £495
% change year-on-year +2.13% -16.92% +54.69%
Number of hourly rates quoted 0 0 0
Merseyside median hourly rate - - -
North West median hourly rate £17.43 £12.79 £23.62
% change year-on-year +36.28% -45.85% +78.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Merseyside with a requirement for process or methodology skills.

All Process and Methodology Skills
Merseyside
Contract vacancies with a requirement for process or methodology skills 389 457 552
As % of all contract IT jobs advertised in Merseyside 85.31% 78.93% 80.82%
Number of daily rates quoted 254 296 305
Merseyside median daily rate £400 £375 £385
Median daily rate % change year-on-year +6.67% -2.60% +10.00%
10th Percentile £250 £250 £178
90th Percentile £550 £588 £525
North West median daily rate £405 £400 £400
% change year-on-year +1.25% - +8.11%
Number of hourly rates quoted 14 13 10
Merseyside median hourly rate £13.00 £13.00 £35.10
Median hourly rate % change year-on-year - -62.96% +133.97%
10th Percentile £10.70 £11.00 £12.70
90th Percentile £18.87 £27.85 £143.00
North West median hourly rate £21.70 £23.75 £30.52
% change year-on-year -8.63% -22.18% +64.97%

Service Management
Job Vacancy Trend in Merseyside

Job postings citing Service Management as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Service Management in Merseyside

Service Management
Contractor Daily Rate Trend in Merseyside

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Merseyside.

Contractor daily rate trend for Service Management in Merseyside

Service Management
Contractor Daily Rate Histogram in Merseyside

The daily rate distribution of IT jobs citing Service Management in Merseyside over the 6 months to 17 January 2018.

Contractor daily rate histogram for Service Management in Merseyside

Service Management
Contractor Hourly Rate Trend in Merseyside

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Merseyside.

Contractor hourly rate trend for Service Management in Merseyside

Service Management
Contract Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Merseyside region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +17 24 £328 -9.66% 2
Service Management
North West

For the 6 months to 17 January 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Merseyside region with a requirement for Service Management.

1 15 (60.00%) ITSM
2 13 (52.00%) Incident Management
2 13 (52.00%) ITIL
3 11 (44.00%) ServiceNow
4 10 (40.00%) Enterprise Architecture
5 9 (36.00%) Siebel
6 8 (32.00%) PRINCE2
6 8 (32.00%) SC Cleared
6 8 (32.00%) Security Cleared
6 8 (32.00%) ITIL V2
7 6 (24.00%) Windows
7 6 (24.00%) Microsoft Excel
7 6 (24.00%) Service Design
8 5 (20.00%) Apple iOS
8 5 (20.00%) Service Delivery
8 5 (20.00%) Android
8 5 (20.00%) Google
9 4 (16.00%) Smartphone
9 4 (16.00%) Microsoft PowerPoint
9 4 (16.00%) JIRA
9 4 (16.00%) Finance
9 4 (16.00%) Stakeholder Management
9 4 (16.00%) Microsoft
9 4 (16.00%) Active Directory
9 4 (16.00%) Apple
9 4 (16.00%) Google Drive
10 3 (12.00%) Stakeholder Engagement
10 3 (12.00%) Line Management
10 3 (12.00%) Business Process Modelling
10 3 (12.00%) Salesforce.com

Service Management
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (24.00%) Microsoft Excel
2 4 (16.00%) Microsoft PowerPoint
3 2 (8.00%) Microsoft Office
Cloud Services
1 4 (16.00%) Google Drive
2 1 (4.00%) G Suite
Communications & Networking
1 1 (4.00%) Remote Desktop
1 1 (4.00%) SMS
1 1 (4.00%) Wi-Fi
Development Applications
1 4 (16.00%) JIRA
General
1 4 (16.00%) Finance
2 1 (4.00%) Retail
Job Titles
1 7 (28.00%) Analyst
1 7 (28.00%) Service Manager
2 5 (20.00%) 1st Line Support
2 5 (20.00%) IT Manager
2 5 (20.00%) IT Services Manager
2 5 (20.00%) IT Support
3 4 (16.00%) Head of IT
3 4 (16.00%) Head of Support
3 4 (16.00%) Support Analyst
4 3 (12.00%) 1st Line Support Analyst
4 3 (12.00%) Change Manager
4 3 (12.00%) ITIL Manager
4 3 (12.00%) ITIL Service Manager
4 3 (12.00%) Report Analyst
5 2 (8.00%) Delivery Manager
5 2 (8.00%) ITIL Service Analyst
5 2 (8.00%) ITIL Service Delivery Manager
5 2 (8.00%) Public Sector Delivery Manager
5 2 (8.00%) Service Analyst
5 2 (8.00%) Services Delivery Manager
Miscellaneous
1 4 (16.00%) Smartphone
2 2 (8.00%) Analytical Skills
Operating Systems
1 6 (24.00%) Windows
2 5 (20.00%) Android
2 5 (20.00%) Apple iOS
3 1 (4.00%) Mac OS
3 1 (4.00%) Unix
3 1 (4.00%) Windows 8
Processes & Methodologies
1 15 (60.00%) ITSM
2 13 (52.00%) Incident Management
2 13 (52.00%) ITIL
3 10 (40.00%) Enterprise Architecture
4 8 (32.00%) ITIL V2
4 8 (32.00%) PRINCE2
5 6 (24.00%) Service Design
6 5 (20.00%) Service Delivery
7 4 (16.00%) Stakeholder Management
8 3 (12.00%) Business Process Modelling
8 3 (12.00%) Line Management
8 3 (12.00%) Stakeholder Engagement
9 2 (8.00%) ITIL V3
9 2 (8.00%) Trend Analysis
10 1 (4.00%) Analytics
10 1 (4.00%) Organisational Learning
10 1 (4.00%) Project Planning
10 1 (4.00%) Root Cause Analysis
10 1 (4.00%) Statistics
10 1 (4.00%) Transition Management
Programming Languages
1 3 (12.00%) SQL
Qualifications
1 8 (32.00%) SC Cleared
1 8 (32.00%) Security Cleared
2 1 (4.00%) CTC Cleared
2 1 (4.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (4.00%) Data Quality
1 1 (4.00%) GDPR
System Software
1 4 (16.00%) Active Directory
Vendors
1 11 (44.00%) ServiceNow
2 9 (36.00%) Siebel
3 5 (20.00%) Google
4 4 (16.00%) Apple
4 4 (16.00%) Microsoft
5 3 (12.00%) Salesforce.com