1 to 25 of 68 Service Management Jobs in the North West

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Main duties of the job Key responsibilities will include: The post holder will be expected to think strategically in terms of the Chief Data Officer … operating model, governance, risk, security, resilience, tooling, partners, cost, performance, and transformation. Thinking creatively, the post holder will be expected to understand and apply best practice from technology and service operations and more broadly, from outside these disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the Core … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the Core … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between the client … and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and client requirements. … Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead service management More ❯

solving advanced infrastructure and systems administration challenges. About the Role You will take ownership of resolving complex issues escalated from first and second line support, with responsibilities spanning infrastructure management, systems administration, application packaging and technical operations. This role also contributes to service continuity planning, change implementation and ongoing service improvement initiatives. Key Responsibilities Resolve advanced technical … enterprise infrastructure including on-premise hardware and hosted storage environments Carry out application packaging, deployment and performance optimisation Collaborate with internal teams and third-party suppliers to ensure effective service delivery Conduct risk assessments and contribute to continuity and recovery plans Maintain accurate documentation and contribute to service improvement processes Provide input into infrastructure change, configuration and project … or multi-supplier environment In-depth understanding of Microsoft technologies, Azure, M365, virtualisation and enterprise storage Hands-on experience with software packaging and deployment Knowledge of access and security management best practices Excellent communication, organisation and analytical skills Ability to manage multiple priorities and perform well under pressure Familiarity with IT service management tools and standards Desirable More ❯

solving advanced infrastructure and systems administration challenges. About the Role You will take ownership of resolving complex issues escalated from first and second line support, with responsibilities spanning infrastructure management, systems administration, application packaging and technical operations. This role also contributes to service continuity planning, change implementation and ongoing service improvement initiatives. Key Responsibilities Resolve advanced technical … enterprise infrastructure including on-premise hardware and hosted storage environments Carry out application packaging, deployment and performance optimisation Collaborate with internal teams and third-party suppliers to ensure effective service delivery Conduct risk assessments and contribute to continuity and recovery plans Maintain accurate documentation and contribute to service improvement processes Provide input into infrastructure change, configuration and project … or multi-supplier environment In-depth understanding of Microsoft technologies, Azure, M365, virtualisation and enterprise storage Hands-on experience with software packaging and deployment Knowledge of access and security management best practices Excellent communication, organisation and analytical skills Ability to manage multiple priorities and perform well under pressure Familiarity with IT service management tools and standards Desirable More ❯

documentation and internal knowledge bases up to date. Ensure all systems meet security, compliance, and data protection standards. Be part of continuous improvements to enhance user experience and IT service delivery. What Youll Need: Previous experience in IT support, end-user computing, or similar technical roles. Solid knowledge of Microsoft 365 and Active Directory. Experience with Windows 10/… endpoint management tools (e.g., Intune, SCCM, JAMF). Familiarity with Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures More ❯

Service Desk Analyst Sale, Greater Manchester (On-site) £31.00 to £35.00 per hour (via Umbrella)/£45,000 to £50,000 per year (DOE) July/August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline IT support … across multiple international locations. As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America (x400 users) to … This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a Service Desk More ❯

Service Desk Analyst Sale, Greater Manchester (On-site) £31.00 to £35.00 per hour (via Umbrella)/£45,000 to £50,000 per year (DOE) July/August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline IT support … across multiple international locations. As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America (x400 users) to … This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a Service Desk More ❯

more than just a job? We like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment. The Ivanti Entreprise Service Management (ESM) IT Service Management platform combines ITIL process, support and delivery to provide a flexible, intuitive and self-managing application in the cloud and on-premise. The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. If you're passionate about what … you! Meet the Team: Our Technical Support Engineers contribute to the success of our global customers by supporting their critical business operations. They are experts in our Ivanti IT Service Management tools and provide assistance and excellent standard of service to our global customers, partners and internal staff. They work with some of the biggest and best More ❯

across multiple sites. This is a great opportunity for someone with solid desktop support experience and a genuine interest in learning more about modern infrastructure, cloud technologies, and IT service management. You'll be handling day-to-day support queries, maintaining systems, and helping users across the business with everything from login issues to Office 365 and connectivity problems. … Supporting on-site hardware setups and liaising with other IT teams where needed Contributing to asset tracking and updating IT documentation Working to ITIL-aligned processes and helping improve service quality Tech you'll be exposed to: Microsoft 365, Teams, Outlook, SharePoint Azure Active Directory Windows Server, VMware virtualisation Networking (Meraki/Unifi), site connectivity, SD-WAN Backup tools … Sophos, Forcepoint) Telephony systems (Teams, 8x8) Ticketing systems and basic ITIL practices What you'll bring: Experience in a 1st/2nd line support role Good troubleshooting and customer service skills Familiarity with Microsoft 365 and Windows OS Willingness to learn new technologies and contribute to a collaborative team A full UK driving licence and flexibility to travel to More ❯

SC Cleared Join a critical digital services programme, where you'll guide a small team of application support engineers through hands-on delivery and performance of DevOps and application management services across a complex data integration platform. Responsibilities: Lead small team of apps support engineers focused on production & development Manage and improve service performance using ITIL processes Main … POC for incidents, change, problem management and service reporting Provide expert-level development support on InterSystems products Drive ongoing improvements to integration workflows (EMPI, PD, and IRIS platforms) Oversee application life cycle management in Azure cloud environments Work with delivery managers and agile teams to ensure delivery of app updates Support automation of infrastructure provisioning and deployment … teams of application support engineers in enterprise environments In-depth knowledge and experience with InterSystems HealthShare/HealthConnect - including EMPI, PD, IRIS, and Integration Engine Strong understanding of ITIL service management frameworks Hands-on experience managing applications in Azure environments SC Cleared - active & transferrable clearance Desirable: ITIL Certification Understanding of Azure DevOps & Jira Development experience with Azure, .NET More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 214362 Contract type: Standard Business Unit: Project Management Life on the team We are currently recruiting a Project Coordinator, where you'll be a vital part of our Projects & Programmes Practice. You'll work alongside experienced Project Managers to … ll gain exposure to the full project lifecycle and play a hands-on role in bringing customer outcomes to life. This is a great opportunity to develop your project management career within a collaborative, fast-paced environment, while working with a wide range of teams across the business-including Consultancy, Engineering, and Service Management. What You'll Do … arrange meetings, and ensure timelines are met Maintain Project Documentation: Keep control logs, registers (risks, issues, changes), and governance reports up to date and stored correctly Assist with Financial Management: Help track budgets, support forecasting, and contribute to monthly financial reports (PFRs) using internal tools like PEAT Enable Change Management: Raise and track change requests, and help assess More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role "Please note More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to More ❯

needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to … email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style … Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows Desktop OS, Windows 7/8/10/11 Microsoft 365 Google Workspace Microsoft Azure More ❯

setup, configuration, and deployment of new hardware and software, ensuring all devices are fully operational and compliant with IT policies. Perform routine system administration tasks, such as user account management, access rights, password resets, and network connectivity checks. Document IT incidents, procedures, and resolutions accurately within the service management system. Contribute to the maintenance and security of … Collaborate with colleagues to identify and implement improvements to IT support processes and user experience. Skills: Previous experience in a 1st or 2nd line IT support, helpdesk, or technical service role. Confident working knowledge of Windows OS, Microsoft Office 365, and general desktop/laptop maintenance. Basic networking understanding (TCP/IP, Wi-Fi troubleshooting), with ability to support More ❯

SAP, Oracle, or Workday and their role in best-in-class operating models across industries. Complementary Technologies: Experience with associated technologies, including: Major cloud platforms (IaaS & PaaS) Identity & Access Management Data platforms Service management & automation IoT & Operational Technology API management (For Workday specialists) Strong understanding of HR and Finance functions. Architecture & System Design: Demonstrate expertise in … Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part … Architect , you should have expertise in architecting solutions for key operating model domains. Experience in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management More ❯

SAP, Oracle, or Workday and their role in best-in-class operating models across industries. Complementary Technologies: Experience with associated technologies, including: Major cloud platforms (IaaS & PaaS) Identity & Access Management Data platforms Service management & automation IoT & Operational Technology API management (For Workday specialists) Strong understanding of HR and Finance functions. Architecture & System Design: Demonstrate expertise in … Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part … Architect , you should have expertise in architecting solutions for key operating model domains. Experience in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management More ❯

and services are adequately assessed for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal and dependent external organizations) Main … duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity Be the responsible owner for the Change Management policy and supporting processes including chairing the Change Advisory Board (CAB) Strategic … planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make decisions for all technical changes, coordinating releases and interdependencies. Work closely with Agile(scrum) teams and change managers to define release schedules, align resources (internal and external More ❯

Job title: Service Change Manager Location: Preston - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £50,000 What you’ll be doing: Manage and maintain a forward schedule of IT change across the Infrastructure and Cloud teams by leading regular and effective collaboration … resources assigned with ultimate aim to keep the delivery timescales on target Ensure Risks & Issues are identified, managed and reported accurately Lead successful delivery of an agreed set of service changes using effective change delivery ways of working such as Agile and Scrum Ensure key Stakeholders and End Users are fully aware of the up-and-coming IT changes … by creating and presenting communication plans/supporting material Create and Deliver management style reporting that clearly explains progress against our key goal, deliverables and planning Your skills and experiences: Essential: Experience of leading/supporting delivering change to IT Services Service Management experience/Knowledge of working with or for outsourced service providers Strong Stakeholder More ❯

Job Description: IT Service Owner Hybrid working, including travel to service (across the UK) Location: Leeds (LS5 3BF) or Salford (M50 3SP) Permanent Salary range: £44,000 - £50,000 Full time – 37.5 hours per week We consider all types of flexibility, including locations, hours and working patterns. We make health happen At Bupa, we’re passionate about technology. … developing yourself along the way. An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application Service Management, Service Optimisation, Resilience and Continuous … Improvement practises to join our growing Technology team. How you’ll help us make health happen: Gather feedback on service performance and establish improvement plans. Support onboarding and introduction of new products and services. Collaborate with Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and More ❯