1 to 25 of 30 Service Management Jobs in the North West

Solution Transformation Programme. As a key member of the Future NHS Workforce Solution Transformation Programme, you will have the opportunity to showcase your experience in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT Service Manager who can fulfil the outlined requirements. … What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease More ❯

Service Management System Architect Contract Length : 6 months Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus) We're seeking a Service Management System Architect to join a nationally significant technology transformation … programme aimed at modernising emergency communications infrastructure across the UK. This role is ideal for an experienced professional looking to influence the onboarding and integration of complex service management systems into a mission-critical network. You'll be working within a multi-supplier, multi-stakeholder environment to ensure effective onboarding of User Organisations to a secure, modern service platform. Key Responsibilities: Lead all technical aspects related to integrating User Organisation Service Management systems with the central network service. Translate complex technical requirements, interface configurations, and testing needs to a range of stakeholders across public sector and supplier groups. Collaborate with technical and delivery leads to ensure timely completion of onboarding milestones and contract deliverables. Serve More ❯

Digital Payment Services - Senior IT Service Manager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. You will play a pivotal role … in implementing and evolving our service management strategy across platforms and products which power payments to millions of people. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is … Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management Framework, eg - ITIL Working knowledge and a clear understanding of service More ❯

Digital Payment Services - Senior IT Service Manager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. You will play a pivotal role … in implementing and evolving our service management strategy across platforms and products which power payments to millions of people. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is … Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management Framework, eg - ITIL Working knowledge and a clear understanding of service More ❯

will oversee daily IT operations, manage help desk services, and supervise system and network administrators. The ideal candidate will be a strong leader with a solid foundation in IT service management, infrastructure technologies, and support delivery. Most importantly, the candidate must be passionate, energetic, and experienced. The position offers a competitive salary and an excellent benefits package. It … Lead and mentor the IT help desk, systems,and network teams, ensuring high performance and professional growth. Oversee the day-to-day delivery of IT services, including incident response, service requests, system availability, and infrastructure support, while prioritizing and maintaining production systems uptime Manage work in the ticketing system (Jira), ensuring timely response, prioritization, and resolution of issues. Monitor … service metrics, identify trends, and implement process improvements aligned with ITIL best practices. Collaborate with the Director of IT Operations and other stakeholders to align IT support and infrastructure with business objectives. Ensure effective documentation, knowledge sharing, and asset management practices across IT teams. Participate in the planning and execution of IT projects, upgrades, and maintenance windows. Assist More ❯

Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional services company with systems and support … team dispersed across multiple UK locations servicing a global operation. Working within a full life-cycle IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused around ITIL. You will … work in a hands-on capacity where appropriate but ultimately have responsibility for the oversight for the: Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the management and delivery of projects related to business and infrastructure environments Maintain technical More ❯

Join DWP Digital as an Operations Resilience Manager and help keep our vital services stable, secure, and ready for anything. You'll lead on service continuity and capacity planning, working across teams to spot risks, shape recovery plans, and keep performance aligned with business needs. From forecasting threats to coordinating incident response, your insight will drive smarter decisions and … help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a IT Service Continuity Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas … ll play a vital role in making sure our live digital services stay stable, secure, and responsive, no matter what challenges come our way. You'll lead on IT Service Continuity Management and Capacity & Performance processes, helping to prevent or minimise disruption caused by service loss or disaster. That means working across technical teams and stakeholders to More ❯

Join DWP Digital as an Operations Resilience Manager and help keep our vital services stable, secure, and ready for anything. You'll lead on service continuity and capacity planning, working across teams to spot risks, shape recovery plans, and keep performance aligned with business needs. From forecasting threats to coordinating incident response, your insight will drive smarter decisions and … help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a IT Service Continuity Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas … ll play a vital role in making sure our live digital services stay stable, secure, and responsive, no matter what challenges come our way. You'll lead on IT Service Continuity Management and Capacity & Performance processes, helping to prevent or minimise disruption caused by service loss or disaster. That means working across technical teams and stakeholders to More ❯

ID Device and endpoint support (Windows 10/11, Intune) CRM platforms and proprietary business systems Manage and maintain technical documentation, knowledgebase articles, and system support records. With the Service Desk Management, ensure ticket SLAs and priorities are met and reviewed, and that root causes are investigated where needed. Liaise with 3rd party suppliers and software vendors for … or patching. Business Systems & CRM Responsibility Take operational ownership of the CRM systems and business-critical applications that underpin multiple group businesses — including systems used by sales, operations, customer service, and compliance teams. Understand how these systems are used in each business unit and how data flows between them. Maintain system performance, access management, configuration changes, and patching … 1st line analyst, offer coaching where needed, and ensure smooth escalation paths are in place. Help plan workloads and priorities between reactive support and proactive systems work. Encourage a service-focused culture and lead by example in communication, documentation, and user support. Process, Project & Service Improvement Contribute to the delivery of small-to-medium system improvement projects, such More ❯

Manchester - onsite role Initial 6 months £25 PAYE/£33.20 Umbrella The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. This role requires current SC for your application to be … line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology More ❯

are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week.The ability to participate in an on … call service is essential . Applicants must be within 30 minutes of one of our two main site at Carlisle or Whitehaven. Main duties of the job Provide support for clinical applications, troubleshooting issues reported by users and fulfil requests Monitor applications proactively identify potential problems Liaise with third party suppliers to escalate and resolve issues and requests. Assist … in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote More ❯

security and monitor compliance. Youll provide prompt, precise root cause analysis and work closely with IT Development and Infrastructure teams to resolve issues and improve performance. Disaster Recovery & Incident Management: Participate in disaster recovery exercises, ensure all incidents are handled within expected service levels, and properly documented. Participate in the support rota and provide on-call availability. Documentation … Service Management: Maintain comprehensive, up-to-date documentation and adhere to documented Service Management processes to meet KPIs and SLOs. Collaboration & Continuous Improvement: Collaborate with the Service Desk, Development, and Infrastructure teams to resolve incidents and refine database designs to meet performance and storage requirements. Mentorship & Team Development: Mentor junior database engineers, providing guidance and More ❯

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Service Designer Location: Manchester Duration: 31/10/2025 Pay Rate: £447 per day Inside IR35 Role Description: We are seeking a detail-oriented and strategic Service Designer to … establish the foundational structure for service mapping and design across our organization. This role will be instrumental in defining, visualizing, and standardizing how services are identified, categorized, and presented, ensuring alignment with business goals and operational efficiency. Key Responsibilities: 1. Establish Service Mapping Foundations Define and document the current portfolio of services offered across the organization. Collaborate with … stakeholders to validate and refine the service inventory. 2. Define Service Display Criteria Develop and implement criteria for how services should be represented, including: Service Layers and Color Coding for visual clarity. Service Level Agreements (SLAs) and performance metrics. Priority Levels based on business impact and urgency. Ownership Models (In-house vs. Supply Chain/Third More ❯

Date: Immediate Client Site Full-Time | Monday to Friday | Onsite Your Mission: As an IT Support Analyst , you’ll be the frontline of technical support — delivering best-in-class service to end-users, resolving hardware and software issues, and collaborating with internal IT teams to enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and … support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure … system rollouts or upgrades. Process Improvement Identify recurring problems and propose solutions to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service More ❯

Service Desk Operator - Manchester - £30k + Excellent Benefits About the Role: Do you have a passion for IT and customer service? We are looking for a Service Desk Operator to join our growing IT support team. As the first point of contact for technical issues, you will provide first-line support, troubleshooting IT problems, and ensuring that … resolve incidents or escalate them to the appropriate team. Diagnose and troubleshoot basic software, hardware, and network issues. Provide guidance to users on IT best practices and available self-service options. Work closely with managed service providers to resolve technical problems. Ensure timely updates and communication to users about their service requests. Maintain accurate records of incidents … and resolutions within the IT service management system. Contribute to the knowledge management database to improve first-time fix rates. About You: Experience in a customer-focused IT support role. Strong troubleshooting skills for Windows operating systems and Office applications. Knowledge of networking, telephony, and end-user hardware support. Ability to explain technical concepts clearly to non More ❯

Intelligent Hospital buildings. The post holder will contribute to the Digital Workstream by developing and implementing key components such as data standards, Building Information Modelling (BIM), digital twins, Building Management Systems (BMS), and Energy Management systems. A critical responsibility is ensuring that data generated across Smart building platforms is fully owned by Mid Cheshire Hospitals and remains interoperable … to degree level or similar, within a relevant field such as IT or digital, estates, facilities, engineering, etc. Evidence of continuing professional development Desirable Qualifications in programme or project management (PRINCE 2 or equivalent) Qualifications in health service management, such as change management, workforce redesign Knowledge of design and construction process Skills Essential Significant experience of … willing to take personal responsibility. Must have the courage to speak up. Must value and appreciate the worth of others Desirable Ability to work flexible hours. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines … an admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to … email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style … Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows Desktop OS, Windows 7/8/10/11 Microsoft 365 Google Workspace Microsoft Azure More ❯

experience What you’ll be doing: Take ownership of technical issues, troubleshooting and resolving customer problems using best practice methods Maintain accurate and timely updates across incidents, problems, and service requests Diagnose errors through debugging, validation, and root cause analysis of reported issues Replicate issues to verify and escalate product-related bugs Manage service requests, including access provisioning … assess user requirements, highlighting functionality gaps and supporting minor change requests Deliver basic training, create documentation, and develop self-help resources to enhance user experience Contribute to automation, continuous service improvement initiatives, and the successful delivery of Atlassian projects in collaboration with internal teams and external partners Your skills and experiences: Basic knowledge of ITIL practices (incident, request, problem … change management). Clear communicator, able to explain technical solutions to non-technical users. Stron g customer service orientation, with patience and empathy in user interactions. Team player, collaborating effectively with infrastructure, development, and vendor support teams. Quick learner with a proactive approach to developing technical knowledge. Previous experience working within a 1st or 2nd line support desk More ❯

perm benefits SC eligibility is required for this role We have an exciting opportunity for a Problem Manager to join our team and play a key role in ensuring service stability and performance. In this role, you will bring a proactive, predictive approach to problem investigations, working to prevent or minimise the risk of service disruption. You'll … and recurring incidents, developing strategies for permanent resolution. Manage workarounds and known errors to minimise impact on business operations. Work closely with incident managers, change managers, and other IT service management roles. Keep stakeholders informed of problem status and resolution plans. Oversee the end-to-end problem management process, ensuring alignment with ITIL standards. Conduct major incident … and root cause analysis skills. Ability to step back, approach issues logically, apply intuition, and engage the right people to resolve them. A continual improvement mindset - identifying risks to service before they cause incidents. If you have a passion for problem-solving, a proactive approach, and the ability to make a tangible impact on service quality, we'd More ❯

the use of, and business value delivered through, the applications in the Finance process area. To ensure that IT services in the Finance process area are restored to normal service as soon as possible with minimal disruption to the business. To identify and implement solutions to known problems through the change management process. To ensure that all IT … relations with key business stakeholders and user base. Essential Ingredients Significant SAP Finance experience, ideally within an FMCG environment; broad knowledge of critical business processes and understanding of ITIL Service Management Principles. S/4 HANA and Fiori experience would be beneficial Regularly monitors work carried out by others to ensure tasks are delivered to time, quality and More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯