1 to 25 of 107 Service Management Jobs in the North West

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation ...

career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.Description The Head of Service is responsible for the delivery, performance and continual improvement of all IT services across Xeinadin. The role ensures a consistent, reliable and customer-focused … service experience for colleagues across the UK and Ireland.The post holder will lead service management, supplier performance, service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business while driving adoption of ITIL best ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery … across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service providers Lead, manage and develop ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. … role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels, and aligned with business priorities, customer expectations, and organisational objectives. Working collaboratively with suppliers, service integrators, and internal stakeholders, the Service Request Lead provides oversight of request fulfilment activities, drives ...

Edge Enablement SME - Edge Hosting & Service Transformation £480-£500 per day | Inside IR35 | Predominantly Remote | 6-Month Rolling Contract We're looking for an experienced Edge Enablement Subject Matter Expert (SME) to help establish and operationalise an enterprise Edge Hosting service as part of a major Edge … Service programme. This is a senior, hands-on consultancy role focused on turning edge technology and architecture into a fully governed, repeatable and consumable business service. You'll define how the service operates, how factories access and onboard onto it, how it is supported, and how ownership transitions ...

Problem Analyst A leading consultancy is seeking a Problem Analyst to join a large-scale service integration environment. Starting ASAP, this role requires candidates to be eligible for SC Clearance, be a Sole British National, and work on a hybrid basis with 3 days per week onsite in Manchester. … successful candidate will play a key role in reducing recurring service issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management team, you'll have fantastic opportunities to develop both yourself ...

Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Active SC Clearance required We are seeking an experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter … senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective ...

Head of Oracle Service Delivery Management Locations Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity … looking for an experienced service management leader to take ownership of the Service Delivery Management function within our Enterprise Applications ASPIRE Managed Services business. Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some ...

Incident Management Analyst Contract: 12 months Location: Chester Working Pattern Training Phase - First 2 Months Monday to Friday 7:00am - 4:00pm UK time Operational Shift Pattern Once fully operational, the role will operate on a rotating shift pattern: Shift A: Sunday to Thursday, 7:00am - 4:00pm Shift … Tuesday to Saturday, 7:00am - 4:00pm Role Overview We are seeking an experienced Incident Management Analyst to join a complex enterprise environment within the Financial Services sector. The successful candidate will be responsible for the end-to-end management of enterprise incidents, with a particular focus ...

Service & Operations Manager About Finova Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead … modernize our internal IT operations. Reporting into the business, you will transform traditional IT support into a proactive, Slack-led, and highly automated service that delights colleagues. At Finova, we believe that colleague experience is the primary measure of IT success. In this role, you will balance high-level ...

Head of Service (Security Systems/Engineering) £50,000 - £55,000 + Progression + Enhanced Holidays + Company Van + Hybrid Working + Company Benefits Liverpool Are you a Service Manager or Head of Service from a security, engineering or technical background, looking to take ownership … service operations within a growing engineering business? This company specialises in integrated security solutions, including bespoke security gates and barriers, CCTV, access control and perimeter protection systems for commercial and industrial clients. On offer is the opportunity to take a leading role in developing and managing service operations ...

Service Catalogue Manager Rate: £500 per day INSIDE Location: Manchester | Hybrid (60% office/40% remote) Contract Length: Feb 2027 Clearance Requirement: BPSS Eligible Your new company You will be joining a large-scale IT environment supporting the management and continuous improvement of IT service offerings. This … opportunity is focused on ensuring the IT service catalogue remains accurate, accessible and aligned to business requirements. Your new role As a Service Catalogue Manager, you will be responsible for the development, maintenance and ongoing optimisation of the IT service catalogue. You will collaborate with service ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This … role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution … incidents across integrated service providers. The role is responsible for providing day-to-day leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management. The Team Leader oversees the end-to-end management of major, high-priority ...

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Incident and Problem Management Analyst (SC Cleared) Job Type: Permanent Location: Warrington, UK Mode of Working: Hybrid Number of hours: 40 hours per week – full time Ready … utilize your experience and expertise in Incident and Problem Management Analyst? We have an exciting role for you – Incident and Problem Management Analyst! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through ...

About the role We’re looking for an experienced IT Service Delivery Manager to take a key role in the coordination and governance of our Secure Working Environment (SWE) . We can offer flexibility on base location, with the role able to be based from any of our main … hubs, including Newcastle, Derby, Leeds, Maxim, Warrington, London or Birmingham . You’ll be responsible for ensuring key elements of the service are delivered effectively, remain financially sustainable, provide value for money and continue to meet the evolving needs of the business. Working closely with our managed service ...

Availability Analyst - Manchester £40-42,000 + Benefits SIAM Availability Analyst you will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. Your role Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability … resilience requirements. Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement. Drive proactive initiatives to reduce service downtime and improve service resilience. Work with suppliers to investigate availability issues and implement corrective and preventative actions. Manage availability governance, reviews, risk management ...

SIAM Capacity Analyst - Manchester £40-42,000 + Benefits SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. Experience Experience in Capacity Management, Service Management, or Service Performance within complex … across multiple suppliers. Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities. Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders. Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity ...

senior leadership role with the freedom to shape how AQA supports and manages its enterprise applications. You’ll move the function towards proactive service excellence, ensuring reliable, resilient and well-governed live services that give users the support they need. The portfolio includes Dynamics 365, Power Platform, Workday … scope continuing to grow. You’ll join the Enterprise Applications leadership team and lead the application support function. You’ll bring together internal teams, service owners and suppliers, put governance and customer experience at the centre of live service and ensure new and changed applications can move smoothly ...

want to build a career where your work has real impact, we'd love to hear from you. More about your role As Service Desk Lead, you will lead the day-to-day operation and performance of the Service Desk, guiding and supporting a team of IT Service Desk Engineers to deliver an efficient, customer-focused service. You will maintain queue health, allocate workloads, manage the backlog, monitor service quality and coordinate escalations. You will also oversee incidents and requests, ensuring they are correctly prioritised, triaged to agreed standards and resolved within service level targets. ...

Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Head of Infrastructure & Cloud Services Department: Group Technology Reports to: Director of Service Management & DevOps Location: JD Sports Fashion PLC, Balmoral House, Hollinsbrook Way, Pilsworth, Bury, BL9 8RR About JD Group JD Group is a leading global omnichannel retailer, bringing together some of the world's most recognised … platforms are secure, resilient, reliable and ready to support the continued growth of our business. Working through functional leaders, internal teams and strategic service partners, you will bring together multiple technical capabilities under a shared vision, with clear accountability, a joined-up roadmap and a strong focus on service ...

Hybrid Working £Competitive + Benefits We're working with a highly respected financial services organisation seeking an experienced Application Manager to lead the operational management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service-focused technology leader to take ownership of a complex application environment, driving service stability, operational resilience, supplier performance and continuous improvement across a business-critical portfolio. The Role As Application Manager, you will be responsible for the day-to-day performance, governance and lifecycle management ...