1 to 25 of 29 Service Management Jobs in the North West

Head of Managed Services to lead and evolve a critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia … commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale. Core Responsibilities Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will … directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM ...

innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. Make sure to apply with all the requested information, as laid … market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead ...

query tuning and schema refinement.Document changes and automate regular processes for efficiency.Work in a controlled access environment, adhering to industry baselines.Familiarity with ITIL service management processes (Change, Release, Problem, and Incident Management) is a plus.Engage with various teams and stakeholders, showcasing strong communication skills. Required Skills … years of relevant industry experience as a SQL DBA.Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+).Familiarity with BMC Remedy IT Service Management and different storage systems.Proven ability to manage large databases effectively.Excellent team player with the ability to work in a focused environment, responsive ...

schema refinement. Document changes and automate regular processes for efficiency. Work in a controlled access environment, adhering to industry baselines. Familiarity with ITIL service management processes (Change, Release, Problem, and Incident Management) is a plus. Engage with various teams and stakeholders, showcasing strong communication skills. Required Skills … relevant industry experience as a SQL DBA. Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+). Familiarity with BMC Remedy IT Service Management and different storage systems. Proven ability to manage large databases effectively. Excellent team player with the ability to work in a focused ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely … with technology teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely … with technology teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow ...

cultural programmes, ensuring they are reliable, user-focused, and continuously evolving. It combines people-centred leadership with strategic oversight of roadmaps, suppliers, budgets, and service excellence across multiple critical platforms. Client Details This organisation is at the heart of the UK's creative and cultural landscape, one that helps … release processes. Work closely with internal teams to understand needs and translate them into product plans and enhancements. Oversee application support, user guidance and service management, ensuring KPIs and SLAs are consistently achieved. Manage relationships with third-party suppliers, ensuring high-quality delivery and value for money. Control ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined … with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. ...

CMDB Product Manager - ServiceNow Configuration Management Database Manager Location: Knutsford or Manchester (Hybrid) Contract: Permanent Salary: Competitive + excellent benefits About the opportunity We’re working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice … President level. This is a high-impact role where you’ll own and evolve the Configuration Management Database (CMDB) as a critical enterprise platform, underpinning operational stability, automation, risk management, and regulatory compliance across the bank. You’ll act as the strategic product owner for CMDB, driving standards ...

Technical Operations Director Salary: £90,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous … improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap ...

Client are looking for an experienced IT Service Support Analyst to join their team on a contract basis in Barrow-in-Furness, Cumbria, UK. The role and responsibilities will include but are not limited to the following: Temporary Contract - PAYE Start May 2026 12 months IT Service Support … Analyst is responsible for providing technical support and assistance to users within the business offering prompt and accurate feedback. IT Service Support Analysts should prioritise customer focus, demonstrating empathy, effective communication, and prompt responsiveness. Establishing trustful relationships with business customers and offering advice to optimise technology use is essential. ...

support, and digital solutions. Role You'll learn how to: Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions Accurate logging and record keeping of all issues and queries in the UKPS … Service Management Software Escalation and management of issues to 3rd party vendors ensuring all parties are regularly updated on progress To provide support to the companies’ desktop solutions and management of active directory, user maintenance processes and Microsoft Office products Liaising with the Operational Support team ...

Support patching, upgrades, and migrations of Citrix components. Both proactive and reactive problem record progression and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high … degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line Support role Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

scheme On-site parking and profit-sharing benefits What will you be doing: Prioritising and handling support requests via calls and emails to meet service levels. Keeping records of all issues and queries using IT Service Management Software. Escalating complex issues to third-party vendors and keeping … procedures and contributing to continuous improvement initiatives. What are we loioking for: The ideal you will have a blend of technical expertise and customer service skills. A minimum of one year of experience in a commercial environment, with a preference for those knowledgeable in retail support. Proficiency with ...

Assist in arranging external technical support when issues cannot be resolved internally, liaising with relevant administrative staff Deliver a consistently high level of customer service while adhering to service management procedures Respond to client enquiries and help resolve both hardware and software-related issues Skills & Attributes Required … well-established organisation with over 25 years experience supplying digital imaging solutions across the UK. Our skilled and dedicated technical team provides ongoing service and support using the latest diagnostic tools and remote access software to ensure customers receive an excellent level of support. ...

savings plans. Collaborate with Finance on forecasting and cost reviews. Cloud Capability Leadership Define and evolve the Cloud Delivery Roadmap. Maintain a Cloud Service Catalogue aligned to KPIs and SLAs. Embed continuous improvement across cloud and platform services. Stakeholder Engagement Collaborate with Architecture, Group Technology, Service Management ...

user experience, operational resilience, supplier performance, risk and compliance. The post holder leads application roadmaps, manages change and testing, and holds suppliers accountable for service quality and value for money. Youll work side-by-side with operational teams, building trusted relationships and shaping applications around real business needs rather … Champion application usability, adoption, and value across the organisation The role has a primary focus on Cobalts critical business systems including Total Mobile (Field Service Management), Xledger (Finance), as well as (working with our other Applications Manager) our Housing Management System MIS Active H, and optimisation ...

technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st/2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with … responsibilities: Provide day-to-day support as a 1st/2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your … have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester ...