1 to 25 of 44 Service Management Jobs in the North West

Service Transition Manager Location: Hybrid 3 days on site Knutsford Duration: 27/11/2026 Rate - £638 Role Description: "As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service … confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change ...

Title: Asset Manager Function: Service Management Location: Salford Quays, Manchester (Hybrid) Start date: ASAP Contract: 6 months (possibility of extension) Role Purpose Our client is establishing a new Asset Management practice within our Service Management function, and we're looking for an experienced Asset Management SME to help us build it from the ground up. This is a pivotal role within our Major Operating Securely Programme. Service Management has ownership of CIS Controls 1 & 2 (Inventory and Control of Enterprise and Software Assets), and you will lead the design, implementation, and governance ...

Title: Asset Manager Function: Service Management Location: Salford Quays, Manchester (Hybrid) Start date : ASAP Contrac t: 6 months (possibility of extension) Role Purpose Our client is establishing a new Asset Management practice within our Service Management function, and we're looking for an experienced Asset … Management SME to help us build it from the ground up. This is a pivotal role within our Major Operating Securely Programme. Service Management has ownership of CIS Controls 1 & 2 (Inventory and Control of Enterprise and Software Assets), and you will lead the design, implementation ...

dependant on experience) Are you an experienced digital services leader who can shape, elevate, and deliver a high-performing IT service function? We're looking for a Head of Digital Services to lead the end-to-end delivery of IT services across a large, complex organisation-driving service … will be accountable for the performance, reliability and continual improvement of all IT services used across the organisation. Leading a multi-disciplinary Digital Service function, you will ensure that staff, students and stakeholders receive a high-quality experience across end-user compute, service desk, operations management ...

Functional Consultant (Finance/Service Management) Rate: £700 per day (Outside IR35) Contract: 6 months Location: West London (Hybrid working) Sector: Manufacturing A leading manufacturing organisation based in West London is seeking an experienced IFS Functional Consultant to support a major IFS programme across Finance and Service Management modules. This is a hands-on functional role, ideal for someone who enjoys working closely with the business, shaping solutions, and ensuring IFS is configured to genuinely support operational and financial processes. Key Responsibilities Act as the functional lead for IFS Finance and Service Management ...

month contract engagement Outside IR35 UK Remote Role: Lead the end-to-end design and configuration of IFS Service Management (and related service execution capabilities), ensuring scalable processes, clean integration patterns, and a blueprint fit for multi-country deployment. Skills & Experience: * Strong expertise with IFS (preferably … Cloud) in Service/Field Service/Asset Service domains. * Strong understanding of service execution and maintenance contexts (e.g., renewables O&M, utilities, industrial services). * Proven architecture ownership across multi-site/multi-country rollouts. * IFS Service Management configuration expertise (service contracts ...

Business Analyst position within a Network Security product team in a large-scale financial services environment. The role focuses on bridging business needs, risk management, regulatory compliance, and technology delivery. You will work in a product-aligned Agile setup, collaborating closely with Technical Product Owners (TPOs), Component Product Owners … CPOs), engineering teams, security operations, risk, compliance, and service management stakeholders. The successful candidate will translate complex security, threat, and control requirements into actionable, traceable change, ensuring initiatives deliver measurable risk reduction, improved observability, secure access, and alignment with governance/audit standards. Key Responsibilities Product & Stakeholder Collaboration ...

Service Transition Manager Central Manchester (Hybrid - 2 days on-site) Up to £60,000 + 10% Bonus About the Role Join a modern, product-led tech environment where you'll take ownership of transitioning new digital services into live operation. You'll work across product, engineering, and operations … ensure services are reliable, scalable, and ready to perform from day one. Key Responsibilities Lead end-to-end service transition for new products and features. Embed service readiness into product design, ensuring strong performance, observability, and supportability. Maintain SLAs, SLOs, and service documentation. Build and use dashboards ...

ITSM Service Manager + Long term project + High security clearance required + Fully onsite in North West + £600 to £700 per day - Inside IR35 + DV Cleared Overview The ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments. … systems, data, and services while ensuring security is embedded into project delivery-not bolted on at the end. We're looking for an experienced Service Manager to take ownership of IT service delivery across a fast-paced, business-critical environment. This role sits at the heart of operations ...

Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight … Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring ...

Title: Asset Manager Function: Service Management Location: Salford Quays, Manchester (Hybrid) Start date : ASAP Contrac t: 6 months (possibility of extension) Role Purpose Our client is establishing a new Asset Management practice within our Service Management function, and we're looking for an experienced Asset … Management SME to help us build it from the ground up click apply for full job details ...

Service Delivery Manager - Manchester £70,000 - £78,000 + Benefits A Leading Consultancy is seeking x2 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate to undergo … clearance and be a Sole UK National. As a Service Delivery Manager, you'll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You'll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This ...

someone looking to build a career in IT infrastructure, networking, or systems support. Responsibilities: First-line technical support: Respond to helpdesk tickets and service requests. Diagnose and resolve basic hardware, software, and connectivity issues. Support Microsoft 365 applications (Outlook, Teams, SharePoint). Perform password resets and account unlocks. Networking … inventory systems. Support onboarding and offboarding processes. Documentation & continuous improvement: Log and manage support tickets accurately. Update internal knowledge base documentation. Follow ITIL-based service management practices. Participate in team meetings and training sessions. This role supports development of the following apprenticeship competencies: Knowledge: IT fundamentals (hardware, software ...

high-performing IT systems while delivering high-quality support across head office and branch locations. You will play a key role in infrastructure support, service management, security compliance, and continuous improvement of IT operations. As IT Operations Engineer, you will: Provide onsite (Warrington HQ) and field-based … support to branch offices Participate in the IT rota to ensure 8am–5pm operational coverage Manage the full lifecycle of service desk tickets (incidents, problems, changes) Install, configure, and maintain computing hardware and software Manage secure user access and permissions (least privilege model) Troubleshoot and diagnose system issues, performing ...

Role: Technical Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous … improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap ...

Technical Operations Director Salary: £90,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous … improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap ...

collaborating with vendors and stakeholders. · Team Leadership: Line manage a 1st Line Analyst, providing mentoring, performance feedback, workload planning, and coaching to foster a service-focused culture. · Service Improvement: Monitor ticket SLAs, investigate root causes, liaise with 3rd parties, and propose enhancements to reduce issues and boost user … audits, compliance (e.g., GDPR), and Joiner/Mover/Leaver processes. Skills & Experience Essential: · 3-5 years in 2nd line IT support or senior service desk roles. · Strong troubleshooting in Microsoft 365, Windows OS, Azure AD, and business systems. · Experience with CRM or similar platforms. · Proven documentation skills ...

days on site) Our client, an industry leading and national business, is looking to hire an experienced Asset Manager to build a new Asset Management practice. This is a pivotal role within our clients security programme. The successful candidate will ensure strong alignment between Asset Management and Configuration … Management, driving accurate asset visibility, lifecycle control, compliance, and data integrity across the technology estate. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. Hybrid working - 3 days per week on site in Manchester. General responsibilities: - Define and establish an Asset Management strategy incl. ...

days on site) Our client, an industry leading and national business, is looking to hire an experienced Asset Manager to build a new Asset Management practice. This is a pivotal role within our clients security programme. The successful candidate will ensure strong alignment between Asset Management and Configuration … Management, driving accurate asset visibility, lifecycle control, compliance, and data integrity across the technology estate. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. Hybrid working - 3 days per week on site in Manchester. General responsibilities: - Define and establish an Asset Management strategy incl. ...

line IT Service Desk Support 2nd line IT Service Desk Support Manchester – Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide … similar customer facing IT support function Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will have experience in providing remote access support, this includes providing support for wireless connectivity ...

company pension scheme, and life assurance We are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team. The Role As an IT Business Analyst Consultant, you will … strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field ...

Salary: £51k Benefits: Exceptional benefits package, similar to the NHS, with a very generous pension The role: This is a broad, hands-on IT Management position with full ownership of IT systems, infrastructure, security, and strategy. You will be comfortable working autonomously, balancing longer-term improvements with … compliance: Own and maintain IT security policies, procedures and controls Lead Cyber Essentials compliance and support related audits Implement and maintain an Information Security Management System appropriate to a regulated environment Ensure compliance with GDPR and other relevant requirements, and lead IT risk management IT Manager - Supplier ...

/CD pipelines, and contributing to automated testing strategies. The role also involves integrating Salesforce with finance-related platforms, including invoicing and expense management systems, while helping to develop reusable assets and service capabilities for broader organisational use. Key Responsibilities Develop and enhance Salesforce solutions using both configuration … reliability. Collaborate with cross-functional teams in an Agile environment to deliver incremental value. Support the creation of modular, reusable components and scalable service offerings. Participate in technical discussions, code reviews, and knowledge sharing across distributed teams. Essential Skills & Experience Demonstrated experience working as a Salesforce Developer ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site … Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA’s Escalate issues as appropriate ...