25 of 25 Service Management Jobs in the North West

Enterprise Service Management Architect Overview: A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB.This role will provide architectural leadership across service management … CMDB is fit for production within a complex, large-scale environment. Role & Responsibilities: Provide end-to-end architectural ownership for a new CMDB and service management platform Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models Ensure alignment with enterprise architecture standards, governance ...

title : Service Management Enterprise Architect (Contract) Contract: 3 months Location: Salford Days in office : 3 days onsite (Tuesday, Wednesday, Thursday) 2 days working remotely Travel: Occasional between London/Manchester Scope of the role Our Retail Client is accelerating delivery of a new Configuration Management Database (CMDB … built on BMC Helix, with integration requirements spanning Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other estate systems. An experienced contract Service Management Enterprise Architect is urgently required to stabilise the CMDB design, ensure alignment with Design Authority governance, and lead service management centric architecture ...

Senior IT Service Manager Pay of £57,946, plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work life balance. Are you ready to lead complex service migrations that shape the future of digital services across government? As a Senior IT Service … their decommissioning. You'll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams. You'll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This ...

DWP. Digital with Purpose. Join DWP as an Operations Technical Service Manager and play a critical role in protecting and supporting the live digital services that millions of people rely on every day. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that … knowledge and experience will you need? Previous knowledge, background and experience of working in live operations areas environment. Demonstrable knowledge and experience of Problem Management, with a focus on risk analysis & mitigation and root cause analysis. Working knowledge and experience of Change Management, with a focus ...

visit our website. The Application Support Analyst is responsible for supporting, maintaining, enhancing and upgrading the business applications, ensuring the applications meet the expected service levels. This role requires an individual that is flexible, adaptable and focused on providing excellent in business critical support for the Vaultex Applications that … subject matter experts for 3rd line support. Coordinate with Application Delivery and key application owners for product updates and changes. Maintain exceptional customer service skills, ensuring positive user experiences. Identify and support process optimization opportunities, contributing to the implementation of proposed solutions. Contribute to service management process ...

Infastructure Architect - Inside IR35 - Hybrid The SilverFort Infrastructure Architect is responsible for owning, designing, operating, and continuously enhancing SilverFort as an enterprise service, delivering a unified identity and access management platform. The role provides architectural leadership across the SilverFort ecosystem, ensuring the service is secure, scalable, resilient … aligned to infrastructure and security standards. This role acts as the primary authority on SilverFort architecture, policy design, and service integrations, working closely with infrastructure, security, network, and platform teams. The architect provides strategic direction, supports complex change and transformation initiatives, and engages with vendors and delivery teams ...

reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined … with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. ...

Opportunity: This is a brand-new role within a forward-thinking, product-led environment. You'll be the key link between product teams and service operations, ensuring new services are introduced smoothly and managed effectively from Cradle to grave. If you thrive in dynamic, agile settings and love working … closely with stakeholders, this is the perfect next step. Responsibilities: Own the service transition process, ensuring services move into live operation seamlessly. Collaborate with product owners to align service delivery with product strategy. Drive performance, security, and availability standards across multiple services. Define and track KPIs and OKRs ...

Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous … improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap ...

with both internal and external stakeholders is essential to raise awareness about cyber security issues and strategies. You will provide regular updates to senior management and non-technical staff, ensuring they are informed about critical security matters and preventive measures. Collaboration is key in this role, as you will … Administer and optimise the use of the Trust's cybersecurity toolset, which includes antivirus software, vulnerability scanners, SIEM systems, threat protection services, and patch management solutions. Ensure that all cybersecurity tools are configured according to best practices and compliant with NHS guidelines and standards. Conduct continuous monitoring ...

programme, company pension scheme, and life assuranceWe are recruiting on behalf of one of our valued clients-a market-leading provider of IT Project Management Services-who are seeking an IT Business Analyst Consultant to join their dynamic team. The Role As an IT Business Analyst Consultant, you will … strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities … helpdesk. This includes: Daily monitoring of production services. First line issue analysis and intra team escalation. Workload balancing for the BST. Timely provision of service requests. Key relationship management. Attend Service Delivery sessions with key jurisdictional and group stakeholders to ensure support standards are maintain. Be responsible ...

applications support across the business - Ensure that the correct priority and severity are assigned to all applications issues - Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution - Ensure that acceptable workarounds are in place and lasting solutions delivered within service … Salesforce, SaaS, Workday, Elastic Stack or Splunk would be ideal - Expertise in issue tracking collaboration tools (Jira, Confluence, Bugzilla), the change management process and the software development lifecycle - Experience in the pro-active management of applications upgrades, patches and fixes - Working knowledge of ITIL processes (change/problem ...

Security Service Manager + Long term project + High security clearance required + Fully onsite in North West + £600 to £700 per day - Inside IR35 + DV Cleared Overview The IT Security Service Manager is responsible for managing and delivering security services across IT projects and live … internal controls Work closely with IT, engineering, and project teams to identify and mitigate risks Maintain clear reporting on risks, incidents, KPIs, and service performance Support audits, assurance activities, and continuous improvement initiatives Skills & Experience Essential Experience in an IT security, information security, or security service management ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

experience. Relevant subject matter qualification (e.g. Microsoft//VMWare) or equivalent knowledge, skills and experience. Evidence of continued professional development Desirable Project Management Qualification (Prince2, SCRUM, etc) ITIL Qualification Skills Essential Able to plan and prioritise work. Analyse, investigate and resolve complex IT issues/problems. Able … Able to work under own initiative to proactively pick up and complete tasks. Desirable Able to support large scale projects. Able to complete Change Management processes Knowledge, Training and Experience Essential Experience of using IT Service Management (ITSM) Systems Experience focussing on IT infrastructure gained within ...

Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join … reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working ...

efficient, compliant, and fit for the future.This is a hands-on role where you will act as the functional expert across SAP Financials, Materials Management (MM), and Sales & Distribution (SD), while also supporting EDI integrations that enable seamless data exchange with our external partners. Key Responsibilities Provide functional support … Experience supporting SAP within a manufacturing, logistics, or supply chain environment Understanding of SAP integrations and data governance principles Familiarity with ITIL practices and service management frameworks Degree in Information Systems, Business, or a related field SAP certification(s) in relevant modules – desirable but not essential Strong analytical ...

Finance business processes such as P2P, O2C, R2R and broader Financial Control. Familiarity with Fiori apps and modern SAP UX. Knowledge of ITIL Service Management principles. Excellent communication and stakeholder engagement skills, with the ability to work closely with Finance leaders and operational teams. Analytical mindset with strong ...

date To ensure patient images are safely managed through Trust and third party reporting systems To provide system support to the Lung Cancer Screening service Screening Review Meeting (MDT), including requesting and merging patient images To develop and maintain LCSP system policies and procedural documentation To provide troubleshooting support … Systems Manager. The LCSP Systems Manager will provide professional oversight, training and support. The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support. The successful candidate will meet the criteria published within the Job Description ...

will play a key role in delivering high-quality IT support services while ensuring incidents and requests are resolved efficiently and within agreed service levels. Your responsibilities will include: Providing 2nd line technical support , resolving incidents within SLA targets and maintaining a low incident rate. Completing assigned tasks accurately … including system builds, configuration, and registry settings. Experience using Microsoft Office applications . Basic understanding of SCCM and Active Directory . Familiarity with IT service management tools such as ServiceNow or similar platforms. Understanding of networking concepts including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/ ...

storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations …/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs (or equivalent ...

line with security policies Support installation, configuration, and maintenance of IT hardware and software Monitor system performance, availability, and security compliance Respond to incidents, service requests, and faults within agreed SLAs Maintain system documentation, asset registers, and operational procedures Ensure adherence to MOD security policies and accreditation requirements Liaise … sponsorship available) Strong knowledge of Windows environments, user administration, and secure IT operations Experience working in highly regulated, classified environments Familiarity with IT service management processes (e.g. incident, problem, change) Strong attention to detail and documentation skills If you are interested in this role or wish to apply ...

day. Looking for an experienced ITIL Accredited Change Manager who has worked in large fast paced organisations. Will need to have experience of other Service Management Accreditations - Configuration etc. Must have experience of Chairing CABs, setting up, maintaining and improving Change processes! Must have outstanding communication skills. Reasonable ...