Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Merseyside with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
North West > Merseyside
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 50 40 62
Rank change year-on-year -10 +22 +8
Permanent jobs citing Service Management 41 79 25
As % of all permanent IT jobs advertised in Merseyside 4.12% 5.99% 2.72%
As % of the Processes & Methodologies category 4.55% 6.76% 3.10%
Number of salaries quoted 34 54 11
Merseyside median annual salary £32,500 £44,000 £45,000
Median salary % change year-on-year -26.14% -2.22% -25.00%
10th Percentile £24,978 £23,425 £42,500
90th Percentile £58,375 £54,730 £57,500
North West median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Merseyside with a requirement for process or methodology skills.

All Process and Methodology Skills
Merseyside
Permanent vacancies with a requirement for process or methodology skills 901 1169 806
As % of all permanent IT jobs advertised in Merseyside 90.46% 88.69% 87.80%
Number of salaries quoted 678 791 601
Merseyside median annual salary £40,000 £40,000 £40,000
10th Percentile £27,261 £26,250 £25,500
90th Percentile £66,075 £57,500 £65,000
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +1.27%

Service Management
Job Vacancy Trend in Merseyside

Job postings citing Service Management as a percentage of all IT jobs advertised in Merseyside.

Job vacancy trend for Service Management in Merseyside

Service Management
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Merseyside.

Salary trend for Service Management in Merseyside

Service Management
Salary Histogram in Merseyside

The salary distribution of IT jobs citing Service Management in Merseyside over the 6 months to 22 November 2017.

Salary histogram for Service Management in Merseyside

Service Management
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Merseyside region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +2 38 £32,500 -26.14%
Bootle - 6 £27,800 -
Service Management
North West

For the 6 months to 22 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region with a requirement for Service Management.

1 35 (85.37%) ITIL
2 16 (39.02%) Finance
3 13 (31.71%) ITIL V3
4 10 (24.39%) ITSM
4 10 (24.39%) Windows
5 9 (21.95%) Service Delivery
5 9 (21.95%) Problem Management
5 9 (21.95%) Windows Server
6 8 (19.51%) Change Management
7 7 (17.07%) Analytical Skills
8 6 (14.63%) Release Management
8 6 (14.63%) Statistics
8 6 (14.63%) Incident Management
9 5 (12.20%) COBIT
9 5 (12.20%) SQL Server 2012
9 5 (12.20%) Windows Server 2012
9 5 (12.20%) Management Information System
9 5 (12.20%) SQL Server
9 5 (12.20%) JSP
9 5 (12.20%) Tomcat
9 5 (12.20%) SLA
9 5 (12.20%) ITIL Certification
9 5 (12.20%) Service Design
9 5 (12.20%) SQL Server 2014
10 4 (9.76%) Remedy
10 4 (9.76%) Microsoft
10 4 (9.76%) Active Directory
10 4 (9.76%) HP
10 4 (9.76%) Configuration Management
10 4 (9.76%) Project Management

Service Management
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (12.20%) Tomcat
2 4 (9.76%) Exchange Server 2010
2 4 (9.76%) Exchange Server 2013
2 4 (9.76%) MS Exchange
2 4 (9.76%) SharePoint
2 4 (9.76%) Skype for Business
3 2 (4.88%) Apache
Cloud Services
1 1 (2.44%) Office 365
Communications & Networking
1 2 (4.88%) Internet
2 1 (2.44%) Cisco ASA
2 1 (2.44%) Firewall
2 1 (2.44%) Network Security
2 1 (2.44%) TCP/IP
2 1 (2.44%) Wireless
Database & Business Intelligence
1 5 (12.20%) SQL Server
1 5 (12.20%) SQL Server 2012
1 5 (12.20%) SQL Server 2014
2 1 (2.44%) Power BI
General
1 16 (39.02%) Finance
2 3 (7.32%) Banking
3 2 (4.88%) Investment Banking
4 1 (2.44%) Advertising
4 1 (2.44%) Back Office
4 1 (2.44%) Manufacturing
4 1 (2.44%) Publishing
4 1 (2.44%) Retail
Job Titles
1 18 (43.90%) Analyst
2 10 (24.39%) Service Analyst
3 8 (19.51%) Service Manager
4 5 (12.20%) Change Analyst
4 5 (12.20%) IT Analyst
4 5 (12.20%) IT Manager
4 5 (12.20%) IT Services Manager
4 5 (12.20%) Problem Analyst
4 5 (12.20%) Service Desk Analyst
5 4 (9.76%) Service Management Analyst
6 3 (7.32%) Delivery Manager
6 3 (7.32%) Service Desk Engineer
6 3 (7.32%) Services Delivery Manager
6 3 (7.32%) Support Engineer
7 2 (4.88%) 2nd Line Support
7 2 (4.88%) Applications Engineer
7 2 (4.88%) Architect
7 2 (4.88%) Head of Service Delivery
7 2 (4.88%) Service Architect
7 2 (4.88%) Service Design Architect
Libraries, Frameworks & Software Standards
1 5 (12.20%) JSP
2 2 (4.88%) SOAP
Miscellaneous
1 7 (17.07%) Analytical Skills
2 5 (12.20%) Management Information System
3 3 (7.32%) Driving Licence
4 2 (4.88%) Computer Science
5 1 (2.44%) CMDB
5 1 (2.44%) Data Centre
5 1 (2.44%) Smart Meter
Operating Systems
1 10 (24.39%) Windows
2 9 (21.95%) Windows Server
3 5 (12.20%) Windows Server 2012
4 3 (7.32%) HPUX
5 1 (2.44%) Linux
5 1 (2.44%) Windows 10
5 1 (2.44%) Windows 7
Processes & Methodologies
1 35 (85.37%) ITIL
2 13 (31.71%) ITIL V3
3 10 (24.39%) ITSM
4 9 (21.95%) Problem Management
4 9 (21.95%) Service Delivery
5 8 (19.51%) Change Management
6 6 (14.63%) Incident Management
6 6 (14.63%) Release Management
6 6 (14.63%) Statistics
7 5 (12.20%) Service Design
8 4 (9.76%) Configuration Management
8 4 (9.76%) Project Management
9 3 (7.32%) Enterprise Architecture
9 3 (7.32%) ITIL V2
9 3 (7.32%) PRINCE2
9 3 (7.32%) Process Improvement
9 3 (7.32%) Risk Assessment
9 3 (7.32%) Stakeholder Management
10 2 (4.88%) Coaching
10 2 (4.88%) Mentoring
Qualifications
1 5 (12.20%) ITIL Certification
2 3 (7.32%) DBS Check
2 3 (7.32%) Degree
2 3 (7.32%) Security Cleared
3 1 (2.44%) CCNP
3 1 (2.44%) Cisco Certification
Quality Assurance & Compliance
1 5 (12.20%) COBIT
1 5 (12.20%) SLA
2 4 (9.76%) Data Quality
System Software
1 4 (9.76%) Active Directory
Systems Management
1 1 (2.44%) SCOM
Vendors
1 4 (9.76%) HP
1 4 (9.76%) Microsoft
1 4 (9.76%) Remedy
2 3 (7.32%) Siebel
3 2 (4.88%) ServiceNow
4 1 (2.44%) Cisco
4 1 (2.44%) Red Hat