2nd Line Desktop Support Contracts in the North of England

Second Line Desktop Support
England > North of England

The median Second Line Desktop Support daily rate in the North of England is £195 according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 180 211 228
Rank change year-on-year +31 +17 -51
Contract jobs requiring a 2nd Line Desktop Support 9 5 17
As % of all contract jobs advertised in the North of England 0.19% 0.086% 0.24%
As % of the Job Titles category 0.20% 0.090% 0.24%
Number of daily rates quoted 9 2 14
10th Percentile £122 £138 £123
25th Percentile £163 £146 £123
Median daily rate (50th Percentile) £195 £163 £138
Median % change year-on-year +20.00% +18.18% -8.33%
75th Percentile £203 £181 £180
90th Percentile £212 £189 £199
England median daily rate £193 £210 £193
% change year-on-year -8.33% +9.09% +23.60%
Number of hourly rates quoted 0 0 2
10th Percentile - - £16.30
25th Percentile - - £17.13
Median hourly rate - - £19.50
75th Percentile - - £22.13
90th Percentile - - £23.10
England median hourly rate - £23.50 £18.00
% change year-on-year - +30.56% -14.49%

All Contract IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North of England with a recognized job title 4,455 5,556 6,967
% of contract IT jobs with a recognized job title 93.06% 95.15% 97.01%
Number of daily rates quoted 2,796 3,917 5,115
10th Percentile £263 £284 £200
25th Percentile £381 £410 £363
Median daily rate (50th Percentile) £477 £500 £475
Median % change year-on-year -4.55% +5.26% +11.76%
75th Percentile £580 £592 £550
90th Percentile £672 £677 £638
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 395 167 297
10th Percentile £11.03 £13.77 £11.00
25th Percentile £12.53 £18.70 £14.25
Median hourly rate £20.00 £30.54 £18.69
Median % change year-on-year -34.51% +63.45% +3.15%
75th Percentile £46.18 £49.19 £31.00
90th Percentile £60.00 £65.30 £50.31
England median hourly rate £35.96 £44.53 £22.50
% change year-on-year -19.25% +97.91% +0.36%

2nd Line Desktop Support
Job Vacancy Trend in the North of England

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 2nd Line Desktop Support in the North of England

2nd Line Desktop Support
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing 2nd Line Desktop Support in the North of England.

Daily rate trend for 2nd Line Desktop Support in the North of England

2nd Line Desktop Support
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing 2nd Line Desktop Support in the North of England.

Hourly rate trend for 2nd Line Desktop Support in the North of England

2nd Line Desktop Support
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the North of England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +23 4 £198 -
North West +22 3 £122 -9.63%
North East +20 2 £195 +2.63%
2nd Line Desktop Support
England

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 26 April 2024, 2nd Line Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North of England region featuring 2nd Line Desktop Support in the job title.

1 7 (77.78%) Windows
2 6 (66.67%) Microsoft Office
2 6 (66.67%) Microsoft
2 6 (66.67%) Active Directory
2 6 (66.67%) Microsoft 365
3 5 (55.56%) Service Management
4 4 (44.44%) ITIL
5 3 (33.33%) Microsoft Exchange
5 3 (33.33%) Apple
5 3 (33.33%) Microsoft Intune
5 3 (33.33%) Degree
5 3 (33.33%) SCCM
5 3 (33.33%) Patch Management
6 2 (22.22%) Windows 10
6 2 (22.22%) ServiceNow
6 2 (22.22%) Analytical Skills
6 2 (22.22%) OneDrive
6 2 (22.22%) Customer Requirements
6 2 (22.22%) Inventory Management
6 2 (22.22%) Social Skills
6 2 (22.22%) Presentation Skills
6 2 (22.22%) Customer Experience
6 2 (22.22%) Customer Service
6 2 (22.22%) Asset Management
6 2 (22.22%) Software Deployment
6 2 (22.22%) Mac OS
6 2 (22.22%) Apple iOS
6 2 (22.22%) Systems Management Server (SMS)
6 2 (22.22%) SLA
7 1 (11.11%) MCP

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (33.33%) Microsoft Exchange
Applications
1 6 (66.67%) Microsoft Office
Cloud Services
1 6 (66.67%) Microsoft 365
2 2 (22.22%) OneDrive
General
1 2 (22.22%) Analytical Skills
1 2 (22.22%) Presentation Skills
1 2 (22.22%) Social Skills
2 1 (11.11%) Manufacturing
Operating Systems
1 7 (77.78%) Windows
2 2 (22.22%) Apple iOS
2 2 (22.22%) Mac OS
2 2 (22.22%) Windows 10
Processes & Methodologies
1 5 (55.56%) Service Management
2 4 (44.44%) ITIL
3 3 (33.33%) Patch Management
4 2 (22.22%) Asset Management
4 2 (22.22%) Customer Experience
4 2 (22.22%) Customer Requirements
4 2 (22.22%) Customer Service
4 2 (22.22%) Inventory Management
4 2 (22.22%) Software Deployment
5 1 (11.11%) Migration
5 1 (11.11%) Mobile Device Management
Programming Languages
1 1 (11.11%) PowerShell
Qualifications
1 3 (33.33%) Degree
2 1 (11.11%) A+ Certification
2 1 (11.11%) MCP
2 1 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 2 (22.22%) SLA
System Software
1 6 (66.67%) Active Directory
Systems Management
1 3 (33.33%) Microsoft Intune
1 3 (33.33%) SCCM
2 2 (22.22%) Systems Management Server (SMS)
Vendors
1 6 (66.67%) Microsoft
2 3 (33.33%) Apple
3 2 (22.22%) ServiceNow