Service Management Contracts in the North of England

Service Management
England > North of England

The table below provides summary statistics for contract job vacancies advertised in the North of England requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 2 May 2025, comparing them to the same period in the previous two years.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 70 40 79
Rank change year-on-year -30 +39 -4
Contract jobs citing Service Management 103 194 163
As % of all contract jobs advertised in the North of England 3.12% 4.08% 2.81%
As % of the Processes & Methodologies category 3.47% 4.75% 3.09%
Number of daily rates quoted 52 122 120
10th Percentile £188 £260 £246
25th Percentile £285 £425 £350
Median daily rate (50th Percentile) £472 £500 £450
Median % change year-on-year -5.60% +11.11% -2.70%
75th Percentile £650 £567 £575
90th Percentile £786 £661 £603
England median daily rate £525 £525 £500
% change year-on-year - +5.00% -4.76%
Number of hourly rates quoted 10 15 6
10th Percentile £21.21 £12.53 £20.60
25th Percentile - £14.65 £34.22
Median hourly rate £22.14 £16.94 £65.00
Median % change year-on-year +30.74% -73.95% +420.00%
75th Percentile £27.29 £17.75 -
90th Percentile £34.36 £24.20 -
England median hourly rate £22.14 £17.72 £51.75
% change year-on-year +24.94% -65.76% +204.41%

All Process and Methodology Skills
North of England

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North of England.

Contract vacancies with a requirement for process or methodology skills 2,970 4,081 5,270
As % of all contract IT jobs advertised in the North of England 89.97% 85.83% 90.69%
Number of daily rates quoted 1,907 2,497 3,663
10th Percentile £263 £300 £304
25th Percentile £380 £400 £413
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +5.26%
75th Percentile £563 £588 £600
90th Percentile £650 £675 £684
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 151 357 205
10th Percentile £13.70 £11.04 £10.63
25th Percentile £18.31 £12.50 £15.75
Median hourly rate £28.75 £17.72 £27.70
Median % change year-on-year +62.25% -36.03% +49.73%
75th Percentile £55.59 £44.74 £45.05
90th Percentile £83.41 £55.40 £65.00
England median hourly rate £29.15 £35.96 £37.50
% change year-on-year -18.93% -4.12% +53.06%

Service Management
Job Vacancy Trend in the North of England

Job postings citing Service Management as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Management in the North of England

Service Management
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing Service Management in the North of England.

Daily rate trend for Service Management in the North of England

Service Management
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing Service Management in the North of England over the 6 months to 2 May 2025.

Daily rate histogram for Service Management in the North of England

Service Management
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing Service Management in the North of England.

Hourly rate trend for Service Management in the North of England

Service Management
Hourly Rate Histogram in the North of England

Hourly rate distribution of jobs citing Service Management in the North of England over the 6 months to 2 May 2025.

Hourly rate histogram for Service Management in the North of England

Service Management
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North of England region over the 6 months to 2 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West -31 49 £517 +4.85% 83
Yorkshire -16 46 £425 -22.73% 41
North East -6 8 £195 -60.00% 12
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.74%) Microsoft Exchange
2 4 (3.88%) Skype for Business
3 2 (1.94%) Confluence
3 2 (1.94%) SharePoint
Applications
1 24 (23.30%) Microsoft Office
2 6 (5.83%) Microsoft PowerPoint
3 5 (4.85%) MS Visio
4 3 (2.91%) Microsoft Excel
Business Applications
1 2 (1.94%) Remedy ITSM
2 1 (0.97%) assyst
2 1 (0.97%) Oracle EBS
2 1 (0.97%) SAP MM
2 1 (0.97%) SAP PP
2 1 (0.97%) SAP QM
Cloud Services
1 24 (23.30%) Microsoft 365
2 13 (12.62%) Entra ID
3 5 (4.85%) GCP
4 2 (1.94%) AWS
4 2 (1.94%) Azure
5 1 (0.97%) Amazon ECS
5 1 (0.97%) Dynamics 365
5 1 (0.97%) Salesforce Service Cloud
Communications & Networking
1 8 (7.77%) DHCP
1 8 (7.77%) DNS
1 8 (7.77%) VPN
2 4 (3.88%) LAN
2 4 (3.88%) Skype
2 4 (3.88%) TCP/IP
2 4 (3.88%) VLAN
2 4 (3.88%) WAN
2 4 (3.88%) Wi-Fi
3 1 (0.97%) PSTN
3 1 (0.97%) Remote Desktop
3 1 (0.97%) VoIP
3 1 (0.97%) Wireless
Database & Business Intelligence
1 2 (1.94%) InterSystems Cache
2 1 (0.97%) MongoDB
2 1 (0.97%) NoSQL
2 1 (0.97%) PostgreSQL
2 1 (0.97%) Relational Database
2 1 (0.97%) SAP HANA
Development Applications
1 6 (5.83%) JIRA
2 5 (4.85%) Jenkins
3 2 (1.94%) GitLab
4 1 (0.97%) Git
4 1 (0.97%) Maven
General
1 50 (48.54%) Social Skills
2 20 (19.42%) Inclusion and Diversity
3 17 (16.50%) Analytical Skills
4 15 (14.56%) Retail
5 9 (8.74%) Public Sector
6 7 (6.80%) Finance
7 6 (5.83%) Police
8 4 (3.88%) French Language
8 4 (3.88%) Telecoms
9 3 (2.91%) Organisational Skills
10 2 (1.94%) Banking
10 2 (1.94%) Manufacturing
10 2 (1.94%) Military
11 1 (0.97%) Documentation Skills
11 1 (0.97%) Influencing Skills
11 1 (0.97%) Legal
11 1 (0.97%) Local Government
11 1 (0.97%) Marketing
11 1 (0.97%) Presentation Skills
Job Titles
1 18 (17.48%) Analyst
2 14 (13.59%) 1st Line Support
2 14 (13.59%) IT Support
3 13 (12.62%) Support Manager
4 11 (10.68%) Lead
4 11 (10.68%) Service Manager
5 9 (8.74%) IT Manager
5 9 (8.74%) Support Engineer
6 8 (7.77%) 1st Line Support Manager
6 8 (7.77%) IT Support Manager
6 8 (7.77%) Senior
6 8 (7.77%) Support Analyst
7 7 (6.80%) 2nd Line Support
7 7 (6.80%) Business Analyst
8 6 (5.83%) ServiceNow Business Analyst
9 5 (4.85%) 2nd Line Engineer
9 5 (4.85%) 2nd Line Support Engineer
9 5 (4.85%) Change Manager
9 5 (4.85%) Contracts Manager
9 5 (4.85%) Senior Business Analyst
Libraries, Frameworks & Software Standards
1 4 (3.88%) Node.js
2 1 (0.97%) Elastic Stack
2 1 (0.97%) REST
2 1 (0.97%) SAP Fiori
2 1 (0.97%) SAPUI5
2 1 (0.97%) SOAP
Miscellaneous
1 14 (13.59%) Smartphone
2 13 (12.62%) iPhone
3 10 (9.71%) Management Information System
4 9 (8.74%) CMDB
5 6 (5.83%) Onboarding
6 4 (3.88%) Enterprise Software
7 3 (2.91%) Data Centre
8 2 (1.94%) Legacy Systems
8 2 (1.94%) Mainframe
8 2 (1.94%) Replication
9 1 (0.97%) Analytical Mindset
9 1 (0.97%) Cloud Native
9 1 (0.97%) Data Protection Act
9 1 (0.97%) Driving Licence
9 1 (0.97%) NHS
9 1 (0.97%) Product Ownership
9 1 (0.97%) Self-Motivation
9 1 (0.97%) Video Conferencing
Operating Systems
1 21 (20.39%) Windows
2 13 (12.62%) Mac OS
3 5 (4.85%) Windows 10
4 4 (3.88%) Windows 7
5 3 (2.91%) Linux
6 2 (1.94%) HPUX
6 2 (1.94%) Red Hat Enterprise Linux
6 2 (1.94%) Solaris
7 1 (0.97%) Android
7 1 (0.97%) Apple iOS
Processes & Methodologies
1 57 (55.34%) ITSM
2 54 (52.43%) ITIL
3 33 (32.04%) Customer Service
3 33 (32.04%) Problem-Solving
4 26 (25.24%) Stakeholder Management
5 25 (24.27%) Incident Management
6 20 (19.42%) Change Management
7 19 (18.45%) Continuous Improvement
8 17 (16.50%) Agile
9 16 (15.53%) Service Delivery
10 15 (14.56%) Project Management
11 14 (13.59%) Decision-Making
12 13 (12.62%) Mobile Device Management
13 12 (11.65%) Stakeholder Engagement
14 11 (10.68%) DevOps
15 10 (9.71%) Test Strategy
16 9 (8.74%) Service Catalogue
17 8 (7.77%) Problem Management
17 8 (7.77%) Roadmaps
17 8 (7.77%) User Acceptance Testing
Programming Languages
1 5 (4.85%) PowerShell
2 4 (3.88%) Java
2 4 (3.88%) VB
2 4 (3.88%) VBScript
3 3 (2.91%) JavaScript
3 3 (2.91%) TypeScript
4 2 (1.94%) MUMPS
5 1 (0.97%) Bash
5 1 (0.97%) Python
Qualifications
1 16 (15.53%) Security Cleared
2 15 (14.56%) Degree
2 15 (14.56%) SC Cleared
3 4 (3.88%) A+ Certification
3 4 (3.88%) Microsoft Certification
3 4 (3.88%) PMI Certification
3 4 (3.88%) PMP
4 3 (2.91%) ITIL Certification
5 2 (1.94%) ITIL Foundation Certificate
6 1 (0.97%) CIMA
6 1 (0.97%) DBS Check
6 1 (0.97%) Master's Degree
Quality Assurance & Compliance
1 10 (9.71%) SLA
2 4 (3.88%) QA
3 1 (0.97%) Accessibility
3 1 (0.97%) COBIT
3 1 (0.97%) GDPR
3 1 (0.97%) PMO
System Software
1 21 (20.39%) Active Directory
2 4 (3.88%) BitLocker
3 1 (0.97%) Docker
Systems Management
1 13 (12.62%) Jamf Pro
2 8 (7.77%) Terraform
3 5 (4.85%) Ansible
4 4 (3.88%) Grafana
4 4 (3.88%) Packer
4 4 (3.88%) SCCM
5 2 (1.94%) Kubernetes
6 1 (0.97%) Graylog
6 1 (0.97%) Prometheus
6 1 (0.97%) Puppet
6 1 (0.97%) SCSM
6 1 (0.97%) WhatsUp Gold
Vendors
1 42 (40.78%) ServiceNow
2 33 (32.04%) Microsoft
3 14 (13.59%) Apple
4 4 (3.88%) Google
5 3 (2.91%) Oracle
5 3 (2.91%) SAP
5 3 (2.91%) Splunk
6 2 (1.94%) Atlassian
6 2 (1.94%) BMC
6 2 (1.94%) Citrix
6 2 (1.94%) IBM
6 2 (1.94%) Remedy
6 2 (1.94%) Salesforce
6 2 (1.94%) Sun
6 2 (1.94%) Unisys
7 1 (0.97%) Cisco
7 1 (0.97%) Dell
7 1 (0.97%) SolarWinds