Period
to 25 July 2017

The median contractor rate for a Help Desk Support was £180 per day in advertised job vacancies in the North West during the 6 months to 25 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
England > North West
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 181 226 222
Rank change year-on-year +45 -4 -59
Contract jobs requiring a Help Desk Support 20 17 18
As % of all contract IT jobs advertised in the North West 0.35% 0.22% 0.23%
As % of the Job Titles category 0.37% 0.23% 0.25%
Number of daily rates quoted 6 6 1
North West median daily rate £180 £188 £160
Median daily rate % change year-on-year -4.00% +17.19% +33.33%
10th Percentile £108 £103 £155
90th Percentile £188 £394 £165
England median daily rate £140 £150 £145
% change year-on-year -6.67% +3.45% +16.00%
Number of hourly rates quoted 13 5 12
North West median hourly rate £12.50 £11.00 £10.50
Median hourly rate % change year-on-year +13.64% +4.74% +0.91%
10th Percentile £10.00 £9.00 £10.00
90th Percentile £13.85 £12.45 £15.60
England median hourly rate £12.50 £12.34 £13.23
% change year-on-year +1.32% -6.71% +5.80%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
North West
Contract job vacancies with a job title containing a recognized job role 5356 7247 7289
As % of all contract IT job vacancies advertised in the North West 94.28% 94.68% 94.59%
Number of daily rates quoted 3247 4429 4049
North West median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £236 £250 £226
90th Percentile £544 £538 £550
England median daily rate £440 £425 £400
% change year-on-year +3.53% +6.25% -
Number of hourly rates quoted 281 300 414
North West median hourly rate £21.50 £18.99 £18.47
Median hourly rate % change year-on-year +13.20% +2.83% +8.65%
10th Percentile £11.08 £11.25 £11.00
90th Percentile £48.75 £47.39 £51.75
England median hourly rate £18.10 £19.00 £17.50
% change year-on-year -4.74% +8.57% +2.94%

Help Desk Support
Job Vacancy Trend in the North West

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Help Desk Support in the North West

Help Desk Support
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support in the North West.

Contractor daily rate trend for Help Desk Support in the North West

Help Desk Support
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support in the North West.

Contractor hourly rate trend for Help Desk Support in the North West

Help Desk Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the North West region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +16 14 £163 +23.81% 1
Cheshire - 4 £180 - 1
Lancashire - 1 - - 1
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 25 July 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Help Desk Support in the job title.

1 16 (80.00%) ITIL
2 13 (65.00%) Microsoft
3 10 (50.00%) Internet
3 10 (50.00%) SQL
3 10 (50.00%) Automotive
4 9 (45.00%) Windows
5 5 (25.00%) Windows 7
6 4 (20.00%) Google
6 4 (20.00%) Microsoft Office
6 4 (20.00%) Active Directory
7 3 (15.00%) SLA
8 2 (10.00%) DNS
8 2 (10.00%) ServiceNow
8 2 (10.00%) Cisco
8 2 (10.00%) Remedy
8 2 (10.00%) Windows XP
8 2 (10.00%) TCP/IP
9 1 (5.00%) VPN
9 1 (5.00%) SAP
9 1 (5.00%) Linux
9 1 (5.00%) IBM Notes
9 1 (5.00%) Citrix
9 1 (5.00%) ITIL Certification
9 1 (5.00%) Lotus
9 1 (5.00%) Law
9 1 (5.00%) Legal
9 1 (5.00%) NetBackup
9 1 (5.00%) Front Office
9 1 (5.00%) Back Office
9 1 (5.00%) Finance

Help Desk Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) IBM Notes
Applications
1 4 (20.00%) Microsoft Office
Cloud Services
1 1 (5.00%) Microsoft Azure
Communications & Networking
1 10 (50.00%) Internet
2 2 (10.00%) DNS
2 2 (10.00%) TCP/IP
3 1 (5.00%) VPN
General
1 10 (50.00%) Automotive
2 1 (5.00%) Back Office
2 1 (5.00%) Banking
2 1 (5.00%) Finance
2 1 (5.00%) Front Office
2 1 (5.00%) Investment Banking
2 1 (5.00%) Law
2 1 (5.00%) Legal
Operating Systems
1 9 (45.00%) Windows
2 5 (25.00%) Windows 7
3 2 (10.00%) Windows XP
4 1 (5.00%) Linux
4 1 (5.00%) Windows Server
4 1 (5.00%) Windows Server 2008
Processes & Methodologies
1 16 (80.00%) ITIL
2 1 (5.00%) Line Management
2 1 (5.00%) Ticket Management
Programming Languages
1 10 (50.00%) SQL
2 1 (5.00%) PowerShell
Qualifications
1 1 (5.00%) ITIL Certification
1 1 (5.00%) MOS
Quality Assurance & Compliance
1 3 (15.00%) SLA
System Software
1 4 (20.00%) Active Directory
Systems Management
1 1 (5.00%) NetBackup
Vendors
1 13 (65.00%) Microsoft
2 4 (20.00%) Google
3 2 (10.00%) Cisco
3 2 (10.00%) Remedy
3 2 (10.00%) ServiceNow
4 1 (5.00%) Citrix
4 1 (5.00%) Lotus
4 1 (5.00%) SAP