Period
to 17 November 2017

The median annual salary for a Help Desk Support was £20,750 in advertised job vacancies in the North West during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > North West
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 348 313 312
Rank change year-on-year -35 -1 +21
Permanent jobs requiring a Help Desk Support 25 57 52
As % of all permanent IT jobs advertised in the North West 0.19% 0.46% 0.40%
As % of the Job Titles category 0.20% 0.47% 0.41%
Number of salaries quoted 22 63 43
North West median annual salary £20,750 £21,000 £20,000
Median salary % change year-on-year -1.19% +5.00% -9.09%
10th Percentile £18,000 £17,888 £17,500
90th Percentile £24,250 £24,800 £24,900
England median annual salary £23,500 £22,500 £23,000
% change year-on-year +4.44% -2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12765 12111 12656
% of permanent IT jobs with a recognized job title 96.60% 97.07% 96.62%
Number of salaries quoted 10228 10201 10494
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Help Desk Support
Job Vacancy Trend in the North West

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Help Desk Support in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the North West.

Salary trend for Help Desk Support in the North West

Help Desk Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Help Desk Support in the North West over the 6 months to 17 November 2017.

Salary histogram for Help Desk Support in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the North West region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -28 11 £22,500 +12.50%
Cheshire -52 6 £21,250 -2.30%
Lancashire +7 5 £18,000 -20.00%
Merseyside +15 2 £26,500 +20.45%
Cumbria - 1 £23,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 17 November 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Help Desk Support in the job title.

1 14 (56.00%) Windows
2 10 (40.00%) Microsoft
3 9 (36.00%) Active Directory
4 6 (24.00%) Microsoft Office
5 5 (20.00%) ITIL
5 5 (20.00%) Windows 7
5 5 (20.00%) Retail
6 4 (16.00%) Windows Server 2012
6 4 (16.00%) Windows Server 2008
6 4 (16.00%) SQL
6 4 (16.00%) MS Exchange
7 3 (12.00%) TCP/IP
7 3 (12.00%) SLA
7 3 (12.00%) Citrix
7 3 (12.00%) Uniface
7 3 (12.00%) HTML
7 3 (12.00%) Crystal Reports
7 3 (12.00%) CSS
7 3 (12.00%) Finance
7 3 (12.00%) Telesales
7 3 (12.00%) SQL Server Reporting Services
7 3 (12.00%) SQL Server Integration Services
7 3 (12.00%) Office 365
7 3 (12.00%) Exchange Server 2010
7 3 (12.00%) Windows Server
7 3 (12.00%) Payment Gateway
8 2 (8.00%) Windows 10
8 2 (8.00%) Analytical Skills
8 2 (8.00%) Driving Licence
8 2 (8.00%) Incident Management

Help Desk Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.00%) MS Exchange
2 3 (12.00%) Exchange Server 2010
3 1 (4.00%) Exchange Server 2013
3 1 (4.00%) SharePoint
3 1 (4.00%) Skype for Business
Applications
1 6 (24.00%) Microsoft Office
2 1 (4.00%) Microsoft Excel
Business Applications
1 3 (12.00%) Payment Gateway
2 1 (4.00%) Magento
Cloud Services
1 3 (12.00%) Office 365
2 1 (4.00%) G Suite
Communications & Networking
1 3 (12.00%) TCP/IP
2 2 (8.00%) Internet
2 2 (8.00%) LAN
2 2 (8.00%) WAN
3 1 (4.00%) Firewall
3 1 (4.00%) VoIP
3 1 (4.00%) Wi-Fi
Database & Business Intelligence
1 3 (12.00%) Crystal Reports
1 3 (12.00%) SQL Server Integration Services
1 3 (12.00%) SQL Server Reporting Services
2 1 (4.00%) SQL Server
Development Applications
1 1 (4.00%) Git (software)
1 1 (4.00%) JIRA
General
1 5 (20.00%) Retail
2 3 (12.00%) Finance
3 1 (4.00%) Automotive
3 1 (4.00%) Banking
3 1 (4.00%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (12.00%) CSS
1 3 (12.00%) HTML
Miscellaneous
1 2 (8.00%) Analytical Skills
1 2 (8.00%) Driving Licence
1 2 (8.00%) iPad
1 2 (8.00%) Management Information System
2 1 (4.00%) Blackberry
2 1 (4.00%) EPoS
2 1 (4.00%) Linux Command Line
2 1 (4.00%) Virtual Team
Operating Systems
1 14 (56.00%) Windows
2 5 (20.00%) Windows 7
3 4 (16.00%) Windows Server 2008
3 4 (16.00%) Windows Server 2012
4 3 (12.00%) Windows Server
5 2 (8.00%) Linux
5 2 (8.00%) Windows 10
6 1 (4.00%) Windows 8
Processes & Methodologies
1 5 (20.00%) ITIL
2 3 (12.00%) Telesales
3 2 (8.00%) Incident Management
4 1 (4.00%) Asset Management
4 1 (4.00%) Configuration Management
4 1 (4.00%) CRM
4 1 (4.00%) E-Commerce
4 1 (4.00%) ERP
4 1 (4.00%) Migration
4 1 (4.00%) Open Source
4 1 (4.00%) Proactive Monitoring
4 1 (4.00%) Problem Management
4 1 (4.00%) Risk Assessment
4 1 (4.00%) Service Management
4 1 (4.00%) Statistics
4 1 (4.00%) Ticket Management
4 1 (4.00%) Virtual Environments
4 1 (4.00%) Workflow
4 1 (4.00%) Workload Management
Programming Languages
1 4 (16.00%) SQL
2 3 (12.00%) Uniface
Qualifications
1 1 (4.00%) ITIL Certification
1 1 (4.00%) MCP
1 1 (4.00%) MCSA
1 1 (4.00%) MCSE
1 1 (4.00%) Microsoft Certification
1 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 3 (12.00%) SLA
2 1 (4.00%) Data Quality
System Software
1 9 (36.00%) Active Directory
2 2 (8.00%) Hyper-V
3 1 (4.00%) VMware Infrastructure
Vendors
1 10 (40.00%) Microsoft
2 3 (12.00%) Citrix
3 2 (8.00%) Apple
3 2 (8.00%) Cisco
3 2 (8.00%) Google
3 2 (8.00%) VMware
4 1 (4.00%) HP
4 1 (4.00%) Remedy
4 1 (4.00%) Wyse