The median annual salary for a Help Desk Support was £22,000 in advertised job vacancies in the North West during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England / North West
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 222 229 234
Rank change year-on-year +7 +5  
Permanent jobs requiring a Help Desk Support 25 11 21
As % of all permanent IT jobs advertised in the North West 0.41% 0.19% 0.32%
As % of the Job Titles category 0.42% 0.20% 0.33%
Number of salaries quoted 20 10 12
Median salary £22,000 £23,250 £20,000
Median salary % change year-on-year -5.37% +16.25%  
90% offered a salary of more than £18,750 £16,500 £15,100
10% offered a salary of more than £28,000 £26,600 £22,450
UK excluding London median salary £22,000 £22,000 £22,500
% change year-on-year - -2.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5952 5571 6393
As % of all permanent IT job vacancies advertised in the North West 96.88% 97.06% 96.75%
Number of salaries quoted 4981 4675 5148
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

Help Desk Support
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the North West.

Salary trend for Help Desk Support in the North West

Help Desk Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Help Desk Support in the North West over the 3 months to 29 March 2017.

Salary histogram for Help Desk Support in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +15 10 £20,500 -1.20% 1
Manchester -20 10 £22,250 +9.87% 3
Merseyside - 5 £23,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 29 March 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Help Desk Support in the job title.

1 41 (64.06%) Windows
2 37 (57.81%) Microsoft
3 31 (48.44%) SLA
4 29 (45.31%) Active Directory
5 26 (40.63%) Windows 7
6 25 (39.06%) MS Office
7 21 (32.81%) MS Excel
8 17 (26.56%) iPad
9 15 (23.44%) ITIL
10 14 (21.88%) Windows Server 2008
11 13 (20.31%) Office 365
12 12 (18.75%) Citrix
13 10 (15.63%) MCP
13 10 (15.63%) Windows XP
13 10 (15.63%) Windows 8
13 10 (15.63%) Windows Server 2012
13 10 (15.63%) Web Development
14 9 (14.06%) Finance
15 8 (12.50%) SQL
15 8 (12.50%) Windows Server 2003
15 8 (12.50%) Hyper-V
16 7 (10.94%) VPN
16 7 (10.94%) Telecoms
16 7 (10.94%) Dell
17 6 (9.38%) LAN
17 6 (9.38%) VoIP
17 6 (9.38%) WAN
17 6 (9.38%) iPhone
17 6 (9.38%) Windows Server
17 6 (9.38%) Skype

Help Desk Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.25%) MS Exchange
1 4 (6.25%) SharePoint
2 3 (4.69%) Exchange Server 2010
2 3 (4.69%) Skype for Business
3 1 (1.56%) Exchange Server 2007
3 1 (1.56%) Exchange Server 2013
Applications
1 25 (39.06%) MS Office
2 21 (32.81%) MS Excel
3 1 (1.56%) MS PowerPoint
Cloud Services
1 13 (20.31%) Office 365
Communications & Networking
1 7 (10.94%) VPN
2 6 (9.38%) LAN
2 6 (9.38%) Skype
2 6 (9.38%) VoIP
2 6 (9.38%) WAN
3 5 (7.81%) TCP/IP
3 5 (7.81%) Wi-Fi
4 1 (1.56%) Broadband
4 1 (1.56%) DNS
Database & Business Intelligence
1 4 (6.25%) SQL Server
2 1 (1.56%) Data Warehouse
General
1 9 (14.06%) Finance
2 7 (10.94%) Telecoms
3 4 (6.25%) Banking
4 2 (3.13%) Investment Banking
5 1 (1.56%) Law
5 1 (1.56%) Legal
5 1 (1.56%) Pharmaceutical
Miscellaneous
1 17 (26.56%) iPad
2 6 (9.38%) iPhone
3 3 (4.69%) Analytical Skills
4 2 (3.13%) Blackberry
4 2 (3.13%) CMDB
4 2 (3.13%) Enterprise Software
5 1 (1.56%) Digital Signage
5 1 (1.56%) EPoS
5 1 (1.56%) Replication
Operating Systems
1 41 (64.06%) Windows
2 26 (40.63%) Windows 7
3 14 (21.88%) Windows Server 2008
4 10 (15.63%) Windows 8
4 10 (15.63%) Windows Server 2012
4 10 (15.63%) Windows XP
5 8 (12.50%) Windows Server 2003
6 6 (9.38%) Windows Server
7 4 (6.25%) Linux
8 2 (3.13%) Mac OS X
9 1 (1.56%) Android
9 1 (1.56%) Apple iOS
9 1 (1.56%) Windows Mobile
9 1 (1.56%) Windows Vista
Processes & Methodologies
1 15 (23.44%) ITIL
2 10 (15.63%) Web Development
3 4 (6.25%) Problem Management
3 4 (6.25%) Service Management
3 4 (6.25%) Validation
3 4 (6.25%) WFM
4 3 (4.69%) ITIL V3
5 2 (3.13%) Configuration Management
5 2 (3.13%) Continuous Improvement
5 2 (3.13%) CRM
5 2 (3.13%) Time Management
6 1 (1.56%) Asset Management
6 1 (1.56%) Investment Management
6 1 (1.56%) IT Asset Management
6 1 (1.56%) Migration
6 1 (1.56%) Mobile Device Management
6 1 (1.56%) Release Management
Programming Languages
1 8 (12.50%) SQL
Qualifications
1 10 (15.63%) MCP
2 3 (4.69%) Microsoft Certification
3 2 (3.13%) ITIL Certification
3 2 (3.13%) SC Cleared
3 2 (3.13%) Security Cleared
4 1 (1.56%) MOS
Quality Assurance & Compliance
1 31 (48.44%) SLA
System Software
1 29 (45.31%) Active Directory
2 8 (12.50%) Hyper-V
3 1 (1.56%) Terminal Services
3 1 (1.56%) VMware Infrastructure
3 1 (1.56%) XenApp
Systems Management
1 1 (1.56%) Backup Exec
Vendors
1 37 (57.81%) Microsoft
2 12 (18.75%) Citrix
3 7 (10.94%) Dell
4 5 (7.81%) Intel Security
4 5 (7.81%) Spiceworks
5 3 (4.69%) HP
6 2 (3.13%) Cisco
7 1 (1.56%) Apple
7 1 (1.56%) Juniper
7 1 (1.56%) Samsung
7 1 (1.56%) ServiceNow
7 1 (1.56%) Sitecore
7 1 (1.56%) Sophos
7 1 (1.56%) Symantec
7 1 (1.56%) Veeam
7 1 (1.56%) VMware
7 1 (1.56%) Wyse
Chorley
Michael Page Technology
Salary: £18000 - £20000 per annum + Benefits
Posted: 3 days ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 2 days ago
Oldham
Michael Page Technology
Salary: £20000 - £24000 per annum
Posted: 9 days ago
Manchester, North-West, UK
Turley
Salary: Highly Competitive
Posted: 15 days ago
Runcorn, Cheshire
Networx
Salary: £Competitive Salary
Posted: 13 days ago