The median annual salary for a Help Desk Support was £22,000 in advertised job vacancies in the North West during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England / North West
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 256 225 217
Rank change year-on-year -31 -8  
Permanent jobs requiring a Help Desk Support 22 13 29
As % of all permanent IT jobs advertised in the North West 0.32% 0.23% 0.46%
As % of the Job Titles category 0.33% 0.24% 0.47%
Number of salaries quoted 21 13 22
Median salary £22,000 £22,000 £20,000
Median salary % change year-on-year - +10.00%  
90% offered a salary of more than £19,000 £18,700 £18,050
10% offered a salary of more than £28,000 £23,000 £24,000
UK excluding London median salary £22,000 £22,000 £22,500
% change year-on-year - -2.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6604 5498 6171
As % of all permanent IT job vacancies advertised in the North West 96.65% 97.72% 96.83%
Number of salaries quoted 5400 4661 5042
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in the North West

Help Desk Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the North West.

Salary trend for Help Desk Support in the North West

Help Desk Support
Salary Histogram in the North West

The salary distribution of IT jobs citing Help Desk Support in the North West over the 3 months to 23 June 2017.

Salary histogram for Help Desk Support in the North West

Help Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the North West region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 12 £21,750 -5.43% 2
Lancashire +5 4 £18,500 -26.00%
Merseyside -4 4 £28,000 +27.27%
Cheshire -30 1 - -
Cumbria - 1 £23,500 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 June 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Help Desk Support in the job title.

1 27 (62.79%) Microsoft
2 23 (53.49%) Windows
3 16 (37.21%) Microsoft Office
3 16 (37.21%) SLA
4 15 (34.88%) Active Directory
5 14 (32.56%) Windows 7
6 11 (25.58%) Citrix
7 8 (18.60%) ITIL
8 7 (16.28%) MS Exchange
8 7 (16.28%) Finance
9 6 (13.95%) Windows Server 2003
9 6 (13.95%) Exchange Server 2010
9 6 (13.95%) Windows 8
10 5 (11.63%) Banking
10 5 (11.63%) Retail
10 5 (11.63%) Windows Server 2012
10 5 (11.63%) Continuous Improvement
10 5 (11.63%) Office 365
10 5 (11.63%) iPad
10 5 (11.63%) CMDB
10 5 (11.63%) Configuration Management
11 4 (9.30%) Cisco
11 4 (9.30%) SQL
11 4 (9.30%) Microsoft Excel
11 4 (9.30%) Web Development
11 4 (9.30%) Windows Server
12 3 (6.98%) Payment Gateway
12 3 (6.98%) ServiceNow
12 3 (6.98%) SQL Server Integration Services
12 3 (6.98%) Telesales

Help Desk Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (16.28%) MS Exchange
2 6 (13.95%) Exchange Server 2010
3 1 (2.33%) Exchange Server 2007
3 1 (2.33%) Exchange Server 2013
3 1 (2.33%) SharePoint
Applications
1 16 (37.21%) Microsoft Office
2 4 (9.30%) Microsoft Excel
3 3 (6.98%) Microsoft PowerPoint
Business Applications
1 3 (6.98%) Payment Gateway
Cloud Services
1 5 (11.63%) Office 365
2 2 (4.65%) G Suite
Communications & Networking
1 1 (2.33%) Broadband
1 1 (2.33%) LAN
1 1 (2.33%) VPN
1 1 (2.33%) WAN
Database & Business Intelligence
1 3 (6.98%) Crystal Reports
1 3 (6.98%) SQL Server Integration Services
1 3 (6.98%) SQL Server Reporting Services
2 2 (4.65%) SQL Server
3 1 (2.33%) Data Warehouse
General
1 7 (16.28%) Finance
2 5 (11.63%) Banking
2 5 (11.63%) Retail
3 3 (6.98%) Investment Banking
3 3 (6.98%) Telecoms
4 2 (4.65%) Law
4 2 (4.65%) Legal
5 1 (2.33%) German Language
5 1 (2.33%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (6.98%) CSS
1 3 (6.98%) HTML
Miscellaneous
1 5 (11.63%) CMDB
1 5 (11.63%) iPad
2 3 (6.98%) EPoS
3 2 (4.65%) Analytical Skills
3 2 (4.65%) Blackberry
4 1 (2.33%) Client/Server
4 1 (2.33%) Digital Signage
4 1 (2.33%) Driving Licence
4 1 (2.33%) Enterprise Software
4 1 (2.33%) Replication
4 1 (2.33%) Virtual Team
Operating Systems
1 23 (53.49%) Windows
2 14 (32.56%) Windows 7
3 6 (13.95%) Windows 8
3 6 (13.95%) Windows Server 2003
4 5 (11.63%) Windows Server 2012
5 4 (9.30%) Windows Server
6 3 (6.98%) Windows Server 2008
6 3 (6.98%) Windows XP
7 1 (2.33%) Android
7 1 (2.33%) Apple iOS
7 1 (2.33%) Linux
7 1 (2.33%) Mac OS X
7 1 (2.33%) Windows 10
7 1 (2.33%) Windows Mobile
7 1 (2.33%) Windows Vista
Processes & Methodologies
1 8 (18.60%) ITIL
2 5 (11.63%) Configuration Management
2 5 (11.63%) Continuous Improvement
3 4 (9.30%) Web Development
4 3 (6.98%) Service Management
4 3 (6.98%) Telesales
5 2 (4.65%) ERP
5 2 (4.65%) ITIL V3
5 2 (4.65%) Migration
6 1 (2.33%) Asset Management
6 1 (2.33%) CRM
6 1 (2.33%) IT Asset Management
6 1 (2.33%) Mobile Device Management
6 1 (2.33%) Problem Management
6 1 (2.33%) Release Management
6 1 (2.33%) Software Audit
6 1 (2.33%) Time Management
6 1 (2.33%) Validation
6 1 (2.33%) WFM
6 1 (2.33%) Workflow
Programming Languages
1 4 (9.30%) SQL
2 3 (6.98%) Uniface
Qualifications
1 3 (6.98%) ITIL Certification
1 3 (6.98%) MCP
2 2 (4.65%) MOS
3 1 (2.33%) Degree
3 1 (2.33%) Numerate Degree
3 1 (2.33%) SC Cleared
3 1 (2.33%) Security Cleared
Quality Assurance & Compliance
1 16 (37.21%) SLA
System Software
1 15 (34.88%) Active Directory
2 3 (6.98%) XenApp
3 2 (4.65%) Hyper-V
4 1 (2.33%) Terminal Services
4 1 (2.33%) VMware Infrastructure
Systems Management
1 1 (2.33%) Backup Exec
Vendors
1 27 (62.79%) Microsoft
2 11 (25.58%) Citrix
3 4 (9.30%) Cisco
4 3 (6.98%) HP
4 3 (6.98%) ServiceNow
4 3 (6.98%) Spiceworks
5 2 (4.65%) Dell
5 2 (4.65%) Google
6 1 (2.33%) Apple
6 1 (2.33%) Baan
6 1 (2.33%) Juniper
6 1 (2.33%) Samsung
6 1 (2.33%) Sitecore
6 1 (2.33%) Sophos
6 1 (2.33%) Symantec
6 1 (2.33%) Veeam
6 1 (2.33%) VMware
6 1 (2.33%) Wyse
Bury
People Source Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 24 days ago