Customer Service Job Trends in Nottinghamshire

Customer Service
East Midlands > Nottinghamshire

The table below provides summary statistics and salary benchmarking for jobs advertised in Nottinghamshire requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 14 June 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jun 2026
Same period 2025 Same period 2024
Rank 18 13 17
Rank change year-on-year -5 +4 +10
Permanent jobs citing Customer Service 74 69 120
As % of all permanent jobs in Nottinghamshire 5.89% 12.95% 8.40%
As % of the Processes & Methodologies category 8.30% 14.56% 10.81%
Number of salaries quoted 69 61 85
10th Percentile £24,500 £24,000 £21,250
25th Percentile £26,000 £24,649 £22,500
Median annual salary (50th Percentile) £28,000 £29,000 £29,500
Median % change year-on-year -3.45% -1.69% -30.59%
75th Percentile £31,250 £40,250 £44,000
90th Percentile £42,600 £52,750 £62,000
East Midlands median annual salary £28,500 £27,500 £29,000
% change year-on-year +3.64% -5.17% -6.45%

All Process & Methodology Skills
Nottinghamshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Nottinghamshire.

Permanent vacancies with a requirement for process or methodology skills 892 474 1,110
As % of all permanent jobs advertised in Nottinghamshire 70.96% 88.93% 77.68%
Number of salaries quoted 578 277 783
10th Percentile £26,500 £26,208 £27,250
25th Percentile £30,500 £28,750 £35,963
Median annual salary (50th Percentile) £45,000 £40,000 £47,500
Median % change year-on-year +12.50% -15.79% -13.64%
75th Percentile £65,000 £57,500 £62,500
90th Percentile £80,375 £71,750 £70,000
East Midlands median annual salary £48,250 £42,500 £45,000
% change year-on-year +13.53% -5.56% -14.29%

Customer Service
Job Vacancy Trend in Nottinghamshire

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Nottinghamshire.

Customer Service job vacancy trend in Nottinghamshire

Customer Service
Salary Trend in Nottinghamshire

Salary distribution trend for jobs in Nottinghamshire citing Customer Service.

Salary distribution trend for jobs in Nottinghamshire citing Customer Service

Customer Service
Salary Histogram in Nottinghamshire

Salary distribution for jobs citing Customer Service in Nottinghamshire over the 6 months to 14 June 2026.

Salary histogram for Customer Service in Nottinghamshire

Customer Service
Job Locations in Nottinghamshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Nottinghamshire region over the 6 months to 14 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Nottingham -7 53 £29,625 +18.02% 11
Mansfield +3 11 £27,000 -14.29% 5
Customer Service
East Midlands

Customer Service
Co-Occurring Skills & Capabilities in Nottinghamshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (1.35%) Jupyter
Applications
1 9 (12.16%) Microsoft Office
2 2 (2.70%) Microsoft Excel
3 1 (1.35%) Chatbot
Business Applications
1 2 (2.70%) Dynamics CRM
Cloud Services
1 27 (36.49%) Microsoft 365
2 3 (4.05%) SaaS
3 2 (2.70%) Dynamics 365
4 1 (1.35%) AWS
4 1 (1.35%) Azure
4 1 (1.35%) Cloud Computing
Communications & Networking
1 5 (6.76%) IP Telephony
1 5 (6.76%) VPN
2 2 (2.70%) Firewall
2 2 (2.70%) Internet
2 2 (2.70%) LAN
2 2 (2.70%) WAN
2 2 (2.70%) Wi-Fi
3 1 (1.35%) SMTP
3 1 (1.35%) SSH
3 1 (1.35%) SSL
3 1 (1.35%) Unified Communications
3 1 (1.35%) VoIP
3 1 (1.35%) Wireless
Development Applications
1 1 (1.35%) Visual Studio Code
General
1 47 (63.51%) Social Skills
2 14 (18.92%) Public Sector
3 9 (12.16%) Analytical Skills
4 8 (10.81%) Inclusion and Diversity
5 7 (9.46%) Manufacturing
6 6 (8.11%) Organisational Skills
7 5 (6.76%) Local Government
7 5 (6.76%) Retail
8 4 (5.41%) Dutch Language
8 4 (5.41%) Portuguese Language
8 4 (5.41%) Spanish Language
9 3 (4.05%) Finance
10 2 (2.70%) Billing
10 2 (2.70%) French Language
11 1 (1.35%) Telecoms
Job Titles
1 12 (16.22%) IT Engineer
2 9 (12.16%) 1st Line Support
3 8 (10.81%) Service Desk Engineer
4 6 (8.11%) Analyst
4 6 (8.11%) Customer Executive
4 6 (8.11%) Customer Service Executive
4 6 (8.11%) IT Support
4 6 (8.11%) Support Engineer
5 5 (6.76%) ICT Support
5 5 (6.76%) ICT Support Technician
5 5 (6.76%) ICT Technician
5 5 (6.76%) Senior
5 5 (6.76%) Support Technician
6 4 (5.41%) Break Fix Engineer
6 4 (5.41%) IT Support Engineer
7 3 (4.05%) Customer Support Manager
7 3 (4.05%) Delivery Manager
7 3 (4.05%) Service Delivery Manager
7 3 (4.05%) Service Manager
7 3 (4.05%) Support Manager
Libraries, Frameworks & Software Standards
1 1 (1.35%) Hugging Face
1 1 (1.35%) Matplotlib
1 1 (1.35%) NumPy
1 1 (1.35%) Pandas
1 1 (1.35%) scikit-learn
1 1 (1.35%) Streamlit
Miscellaneous
1 11 (14.86%) Onboarding
2 8 (10.81%) Self-Motivation
3 7 (9.46%) Driving Licence
4 2 (2.70%) Client/Server
5 1 (1.35%) Algorithms
5 1 (1.35%) Analytical Mindset
5 1 (1.35%) Linux Command Line
Operating Systems
1 21 (28.38%) Windows
2 10 (13.51%) Windows Server
3 8 (10.81%) Windows 10
4 1 (1.35%) Linux
Processes & Methodologies
1 37 (50.00%) Problem-Solving
2 18 (24.32%) Continuous Improvement
3 16 (21.62%) CRM
3 16 (21.62%) Service Delivery
4 15 (20.27%) ITIL
5 11 (14.86%) ITSM
6 10 (13.51%) B2B
7 8 (10.81%) Case Management
7 8 (10.81%) Collaborative Working
7 8 (10.81%) Time Management
8 7 (9.46%) Customer Experience
9 6 (8.11%) Analytical Thinking
9 6 (8.11%) Cybersecurity
9 6 (8.11%) Process Improvement
10 5 (6.76%) Collaborative Culture
10 5 (6.76%) Server Monitoring
11 4 (5.41%) Asset Management
11 4 (5.41%) Break/Fix
11 4 (5.41%) Data Privacy
11 4 (5.41%) IT Asset Management
Programming Languages
1 1 (1.35%) Python
Qualifications
1 11 (14.86%) Degree
2 1 (1.35%) AWS Certification
2 1 (1.35%) AWS Certified Cloud Practitioner
2 1 (1.35%) CCNA
2 1 (1.35%) CCNP
2 1 (1.35%) Cisco Certification
2 1 (1.35%) ITIL Foundation Certificate
2 1 (1.35%) Network+ Certification
2 1 (1.35%) Security Cleared
Quality Assurance & Compliance
1 7 (9.46%) SLA
System Software
1 17 (22.97%) Active Directory
2 1 (1.35%) Firmware
2 1 (1.35%) Samba
2 1 (1.35%) Terminal Services
Vendors
1 20 (27.03%) Microsoft
2 1 (1.35%) Citrix
2 1 (1.35%) Genesys
2 1 (1.35%) ServiceNow