Period
to 17 February 2019

The following table provides summary statistics for contract job vacancies advertised in Berkshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 February 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
South East > Berkshire
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 72 61 52
Rank change year-on-year -11 -9 -5
Contract jobs citing Service Management 110 118 132
As % of all contract IT jobs advertised in Berkshire 2.66% 2.96% 3.31%
As % of the Processes & Methodologies category 3.09% 3.49% 4.00%
Number of daily rates quoted 38 54 38
Berkshire median daily rate £386 £430 £400
Median daily rate % change year-on-year -10.17% +7.50% -5.88%
10th Percentile £108 £302 £211
90th Percentile £541 £619 £525
South East median daily rate £396 £425 £450
% change year-on-year -6.82% -5.56% +9.76%
Number of hourly rates quoted 2 0 4
Berkshire median hourly rate £16.50 - £14.25
South East median hourly rate £16.24 £14.25 £14.00
% change year-on-year +13.95% +1.79% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Berkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Berkshire
Contract vacancies with a requirement for process or methodology skills 3,563 3,378 3,303
As % of all contract IT jobs advertised in Berkshire 86.13% 84.77% 82.89%
Number of daily rates quoted 1,706 1,743 1,684
Berkshire median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £258 £271 £235
90th Percentile £588 £588 £573
South East median daily rate £450 £425 £410
% change year-on-year +5.88% +3.66% +2.50%
Number of hourly rates quoted 102 84 126
Berkshire median hourly rate £17.50 £14.25 £19.09
Median hourly rate % change year-on-year +22.81% -25.34% -23.65%
10th Percentile £12.00 £10.79 £11.63
90th Percentile £48.75 £46.00 £52.50
South East median hourly rate £26.58 £24.01 £22.50
% change year-on-year +10.68% +6.71% -25.00%

Service Management
Job Vacancy Trend in Berkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for Service Management in Berkshire

Service Management
Contractor Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Berkshire.

Contractor daily rate trend for Service Management in Berkshire

Service Management
Contractor Daily Rate Histogram in Berkshire

The daily rate distribution of IT jobs citing Service Management in Berkshire over the 6 months to 17 February 2019.

Contractor daily rate histogram for Service Management in Berkshire

Service Management
Contractor Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Berkshire.

Contractor hourly rate trend for Service Management in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +15 56 £375 -11.76% 4
Bracknell -12 10 - -
Newbury -3 9 £400 -4.76%
Maidenhead +3 8 £265 -57.60% 1
Slough -10 6 £115 -68.06% 1
Wokingham - 6 £388 - 1
Service Management
South East

For the 6 months to 17 February 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Berkshire region with a requirement for Service Management.

1 62 (56.36%) ITIL
2 36 (32.73%) Microsoft
3 30 (27.27%) Windows
4 28 (25.45%) Telecoms
5 25 (22.73%) ITSM
5 25 (22.73%) Microsoft Azure
6 23 (20.91%) Agile Software Development
7 18 (16.36%) Degree
7 18 (16.36%) Remedy
8 17 (15.45%) BMC
8 17 (15.45%) Remedy ITSM
9 16 (14.55%) SQL
10 15 (13.64%) ITIL Certification
10 15 (13.64%) Service Delivery
11 14 (12.73%) DNS
11 14 (12.73%) DHCP
12 13 (11.82%) PowerShell
12 13 (11.82%) Radio Access Network
12 13 (11.82%) IaaS
12 13 (11.82%) ServiceNow
13 12 (10.91%) Skype
13 12 (10.91%) Skype for Business
13 12 (10.91%) Computer Science
13 12 (10.91%) SLA
14 11 (10.00%) Linux
14 11 (10.00%) HTML
14 11 (10.00%) Finance
14 11 (10.00%) Release Management
14 11 (10.00%) Process Improvement
14 11 (10.00%) Red Hat Enterprise Linux

Service Management
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (10.91%) Skype for Business
2 5 (4.55%) WebLogic
3 3 (2.73%) Exchange Server 2013
3 3 (2.73%) IIS
3 3 (2.73%) MS Exchange
3 3 (2.73%) SharePoint
Applications
1 8 (7.27%) Chatbot
1 8 (7.27%) Microsoft Office
2 5 (4.55%) Microsoft Project
3 4 (3.64%) Microsoft Excel
3 4 (3.64%) Microsoft PowerPoint
4 1 (0.91%) MS Visio
4 1 (0.91%) S-PLUS
Business Applications
1 17 (15.45%) Remedy ITSM
Cloud Services
1 25 (22.73%) Microsoft Azure
2 13 (11.82%) IaaS
3 10 (9.09%) PaaS
4 8 (7.27%) Apigee
5 6 (5.45%) Office 365
6 4 (3.64%) Amazon AWS
6 4 (3.64%) Azure Active Directory
7 2 (1.82%) SaaS
Communications & Networking
1 14 (12.73%) DHCP
1 14 (12.73%) DNS
2 13 (11.82%) Radio Access Network
3 12 (10.91%) Skype
4 8 (7.27%) SSL
5 5 (4.55%) Firewall
5 5 (4.55%) LAN
5 5 (4.55%) WAN
6 3 (2.73%) 3G
6 3 (2.73%) 4G
6 3 (2.73%) TCP/IP
7 1 (0.91%) Internet
7 1 (0.91%) NetScaler
7 1 (0.91%) Network Security
7 1 (0.91%) SAN
7 1 (0.91%) Software-Defined Networking
Database & Business Intelligence
1 4 (3.64%) SQL Server
2 3 (2.73%) SQL Server 2016
3 2 (1.82%) Oracle Database
3 2 (1.82%) Oracle Database 12c
Development Applications
1 1 (0.91%) Bitbucket
1 1 (0.91%) Jenkins
1 1 (0.91%) MSI
General
1 28 (25.45%) Telecoms
2 11 (10.00%) Finance
3 4 (3.64%) Billing
4 3 (2.73%) Electronics
4 3 (2.73%) Manufacturing
4 3 (2.73%) Marketing
5 1 (0.91%) Front Office
5 1 (0.91%) Pharmaceutical
Job Titles
1 13 (11.82%) Consultant
1 13 (11.82%) Developer
2 10 (9.09%) Architect
3 9 (8.18%) Analyst
4 8 (7.27%) ITIL Manager
4 8 (7.27%) Service Manager
4 8 (7.27%) Software Developer
5 7 (6.36%) HTML Developer
5 7 (6.36%) SQL Developer
6 5 (4.55%) Business Analyst
6 5 (4.55%) Infrastructure Engineer
6 5 (4.55%) ITIL Release Manager
6 5 (4.55%) Release Manager
6 5 (4.55%) Solutions Architect
6 5 (4.55%) Test Manager
7 4 (3.64%) Azure Consultant
7 4 (3.64%) Desktop Support
7 4 (3.64%) Project Manager
7 4 (3.64%) Senior Developer
7 4 (3.64%) Telecoms Manager
Libraries, Frameworks & Software Standards
1 11 (10.00%) HTML
2 8 (7.27%) AngularJS
2 8 (7.27%) HTML5
2 8 (7.27%) jQuery
2 8 (7.27%) JSON
2 8 (7.27%) Natural Language Processing
2 8 (7.27%) Node.js
2 8 (7.27%) React
2 8 (7.27%) RESTful
2 8 (7.27%) SignalR
2 8 (7.27%) SOAP
2 8 (7.27%) WebSockets
2 8 (7.27%) XML
3 4 (3.64%) Web Services
4 3 (2.73%) 802.1X
5 2 (1.82%) Middleware
5 2 (1.82%) Oracle Fusion
Miscellaneous
1 10 (9.09%) Analytical Skills
2 9 (8.18%) Data Centre
3 8 (7.27%) Mobile App
4 7 (6.36%) CMDB
5 4 (3.64%) User Experience
6 3 (2.73%) NHS
6 3 (2.73%) PKI
6 3 (2.73%) Public Cloud
6 3 (2.73%) Robotics
7 2 (1.82%) DataPower
8 1 (0.91%) Hybrid Cloud
8 1 (0.91%) iPhone
8 1 (0.91%) RIA
8 1 (0.91%) Video Conferencing
Operating Systems
1 30 (27.27%) Windows
2 11 (10.00%) Linux
2 11 (10.00%) Red Hat Enterprise Linux
3 8 (7.27%) CentOS
3 8 (7.27%) Unix
4 6 (5.45%) Windows 10
4 6 (5.45%) Windows 7
5 5 (4.55%) Windows Server
5 5 (4.55%) Windows Server 2012
6 3 (2.73%) VMS
6 3 (2.73%) Windows 8
7 2 (1.82%) AIX
7 2 (1.82%) OpenVMS
8 1 (0.91%) Windows Server 2008
8 1 (0.91%) Windows Vista
8 1 (0.91%) Windows XP
Processes & Methodologies
1 62 (56.36%) ITIL
2 25 (22.73%) ITSM
3 23 (20.91%) Agile Software Development
4 15 (13.64%) Service Delivery
5 12 (10.91%) Computer Science
6 11 (10.00%) Process Improvement
6 11 (10.00%) Release Management
7 10 (9.09%) Change Management
7 10 (9.09%) Configuration Management
8 9 (8.18%) Analytics
8 9 (8.18%) Data Analytics
8 9 (8.18%) Project Management
8 9 (8.18%) Stakeholder Management
9 8 (7.27%) Collaborative Working
9 8 (7.27%) Conversational UI
9 8 (7.27%) Incident Management
9 8 (7.27%) Machine Learning
9 8 (7.27%) Mobile Application Development
9 8 (7.27%) Problem Management
9 8 (7.27%) Sentiment Analysis
Programming Languages
1 16 (14.55%) SQL
2 13 (11.82%) PowerShell
3 8 (7.27%) Bash Shell
3 8 (7.27%) Java
3 8 (7.27%) JavaScript
3 8 (7.27%) Python
3 8 (7.27%) R
4 2 (1.82%) C
4 2 (1.82%) Fortran
Qualifications
1 18 (16.36%) Degree
2 15 (13.64%) ITIL Certification
3 9 (8.18%) Security Cleared
4 6 (5.45%) Microsoft Certification
5 5 (4.55%) DV Cleared
6 3 (2.73%) MCDST
6 3 (2.73%) MCITP
6 3 (2.73%) MCTS
6 3 (2.73%) PMP
6 3 (2.73%) SC Cleared
7 2 (1.82%) PMI Certification
8 1 (0.91%) ISEB
8 1 (0.91%) ISTQB Foundation Certification
8 1 (0.91%) ITIL Foundation Certificate
8 1 (0.91%) PRINCE2 Certification
Quality Assurance & Compliance
1 12 (10.91%) SLA
2 3 (2.73%) Data Quality
2 3 (2.73%) PMO
3 2 (1.82%) COBIT
3 2 (1.82%) ISO/IEC 20000
3 2 (1.82%) Sarbanes-Oxley
4 1 (0.91%) QA
System Software
1 10 (9.09%) Active Directory
2 9 (8.18%) VMware Infrastructure
3 5 (4.55%) XenApp
4 3 (2.73%) Microsoft Virtual Server
4 3 (2.73%) Virtual Machines
4 3 (2.73%) Virtual Servers
4 3 (2.73%) XenDesktop
5 2 (1.82%) Microsoft App-V
5 2 (1.82%) Oracle RAC
6 1 (0.91%) Docker
6 1 (0.91%) Firmware
6 1 (0.91%) VMware NSX
Systems Management
1 9 (8.18%) Forefront Identity Manager
2 6 (5.45%) SCOM
3 3 (2.73%) EMC NetWorker
3 3 (2.73%) SCCM
4 2 (1.82%) Data Guard
5 1 (0.91%) Grafana
5 1 (0.91%) Kibana
5 1 (0.91%) Kubernetes
5 1 (0.91%) OpenView Configuration Management
Vendors
1 36 (32.73%) Microsoft
2 18 (16.36%) Remedy
3 17 (15.45%) BMC
4 13 (11.82%) ServiceNow
5 9 (8.18%) VMware
6 8 (7.27%) Citrix
7 7 (6.36%) Oracle
8 4 (3.64%) Tableau
9 3 (2.73%) Apttus
9 3 (2.73%) CA
9 3 (2.73%) Clearswift
9 3 (2.73%) ComArch
9 3 (2.73%) Dell
9 3 (2.73%) EMC
9 3 (2.73%) Google
9 3 (2.73%) Huawei
9 3 (2.73%) JD Edwards
9 3 (2.73%) Juniper
9 3 (2.73%) SAP
10 2 (1.82%) Red Hat