Period
to 20 September 2018

The following table provides summary statistics for contract job vacancies advertised in Berkshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
South East > Berkshire
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 83 45 46
Rank change year-on-year -38 +1 -4
Contract jobs citing Service Management 93 141 174
As % of all contract IT jobs advertised in Berkshire 2.40% 3.51% 3.75%
As % of the Processes & Methodologies category 2.83% 4.18% 4.56%
Number of daily rates quoted 38 55 93
Berkshire median daily rate £400 £425 £400
Median daily rate % change year-on-year -5.88% +6.25% -
10th Percentile £143 £294 £305
90th Percentile £556 £538 £588
South East median daily rate £425 £400 £411
% change year-on-year +6.25% -2.68% +9.60%
Number of hourly rates quoted 2 7 0
Berkshire median hourly rate £19.25 £29.75 -
Median hourly rate % change year-on-year -35.29% - -
South East median hourly rate £16.00 £18.26 £15.00
% change year-on-year -12.38% +21.73% +7.14%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Berkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Berkshire
Contract vacancies with a requirement for process or methodology skills 3,284 3,374 3,815
As % of all contract IT jobs advertised in Berkshire 84.62% 83.91% 82.31%
Number of daily rates quoted 1,649 1,701 2,068
Berkshire median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% +3.23%
10th Percentile £250 £263 £250
90th Percentile £575 £588 £569
South East median daily rate £435 £414 £400
% change year-on-year +5.20% +3.38% +3.23%
Number of hourly rates quoted 76 119 143
Berkshire median hourly rate £21.50 £15.50 £17.50
Median hourly rate % change year-on-year +38.71% -11.43% -27.45%
10th Percentile £10.14 £11.25 £11.25
90th Percentile £50.00 £39.75 £43.12
South East median hourly rate £25.00 £20.25 £22.75
% change year-on-year +23.47% -10.99% +1.11%

Service Management
Job Vacancy Trend in Berkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for Service Management in Berkshire

Service Management
Contractor Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Berkshire.

Contractor daily rate trend for Service Management in Berkshire

Service Management
Contractor Daily Rate Histogram in Berkshire

The daily rate distribution of IT jobs citing Service Management in Berkshire over the 6 months to 20 September 2018.

Contractor daily rate histogram for Service Management in Berkshire

Service Management
Contractor Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Berkshire.

Contractor hourly rate trend for Service Management in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -7 44 £356 -25.00% 7
Newbury -3 6 £400 -1.23%
Maidenhead +1 5 £200 -54.55% 1
Slough -4 4 £363 -18.31%
Bracknell -17 3 £406 -24.42%
Service Management
South East

For the 6 months to 20 September 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Berkshire region with a requirement for Service Management.

1 45 (48.39%) ITIL
2 39 (41.94%) Telecoms
3 33 (35.48%) SLA
4 25 (26.88%) Agile Software Development
5 23 (24.73%) ITSM
6 22 (23.66%) Service Delivery
7 19 (20.43%) Continuous Improvement
8 18 (19.35%) Finance
9 17 (18.28%) Remedy
10 16 (17.20%) Remedy ITSM
11 15 (16.13%) SQL
12 14 (15.05%) Windows
12 14 (15.05%) BMC
13 12 (12.90%) ITIL Certification
13 12 (12.90%) Workflow
13 12 (12.90%) Degree
13 12 (12.90%) Change Control
13 12 (12.90%) Task Automation
14 11 (11.83%) ServiceNow
14 11 (11.83%) Front Office
14 11 (11.83%) Project Management
15 10 (10.75%) Back Office
15 10 (10.75%) Test Automation
15 10 (10.75%) Robotics
15 10 (10.75%) User Acceptance Testing
15 10 (10.75%) Decision-Making
16 9 (9.68%) UiPath
16 9 (9.68%) Service Delivery Management
16 9 (9.68%) ComArch
16 9 (9.68%) TIBCO

Service Management
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.23%) OpenStack
1 3 (3.23%) WebLogic
2 2 (2.15%) Apache
2 2 (2.15%) CMS
2 2 (2.15%) IIS
2 2 (2.15%) JBoss
2 2 (2.15%) Tomcat
3 1 (1.08%) Apache Spark
3 1 (1.08%) SharePoint
3 1 (1.08%) WebSphere
Applications
1 3 (3.23%) Microsoft Office
2 2 (2.15%) Microsoft Project
3 1 (1.08%) Microsoft Excel
3 1 (1.08%) Microsoft PowerPoint
Business Applications
1 16 (17.20%) Remedy ITSM
2 1 (1.08%) Oracle ERP
2 1 (1.08%) SAP HR
Cloud Services
1 6 (6.45%) Cloud Computing
1 6 (6.45%) Microsoft Azure
2 4 (4.30%) SuccessFactors
3 3 (3.23%) Azure Active Directory
3 3 (3.23%) IaaS
3 3 (3.23%) Office 365
3 3 (3.23%) PaaS
4 2 (2.15%) Amazon AWS
5 1 (1.08%) Azure Machine Learning
5 1 (1.08%) GitHub
5 1 (1.08%) SaaS
Communications & Networking
1 3 (3.23%) DNS
1 3 (3.23%) MVNO
1 3 (3.23%) Radio Access Network
2 2 (2.15%) 3G
2 2 (2.15%) DHCP
2 2 (2.15%) LTE
2 2 (2.15%) VoLTE
2 2 (2.15%) Wireless
3 1 (1.08%) Internet
3 1 (1.08%) Network Security
3 1 (1.08%) VoIP
Database & Business Intelligence
1 2 (2.15%) Pentaho
1 2 (2.15%) SQL Server
2 1 (1.08%) Azure SQL Data Warehouse
2 1 (1.08%) Azure SQL Database
2 1 (1.08%) Big Data
2 1 (1.08%) Data Warehouse
2 1 (1.08%) DB2
2 1 (1.08%) Hadoop
2 1 (1.08%) HDInsight
2 1 (1.08%) Microsoft Analysis Services
2 1 (1.08%) MongoDB
2 1 (1.08%) SQL Server Analysis Services
2 1 (1.08%) SQL Server Integration Services
2 1 (1.08%) SQL Server Reporting Services
Development Applications
1 3 (3.23%) Visual Studio
1 3 (3.23%) Visual Studio Team System
2 1 (1.08%) Jenkins
2 1 (1.08%) Team Foundation Server
General
1 39 (41.94%) Telecoms
2 18 (19.35%) Finance
3 11 (11.83%) Front Office
4 10 (10.75%) Back Office
5 5 (5.38%) Electronics
6 4 (4.30%) Manufacturing
6 4 (4.30%) Marketing
7 1 (1.08%) Billing
7 1 (1.08%) Retail
Job Titles
1 24 (25.81%) Service Manager
2 11 (11.83%) Delivery Manager
2 11 (11.83%) Services Delivery Manager
3 10 (10.75%) Automation Engineer
4 9 (9.68%) Project Manager
5 7 (7.53%) Architect
5 7 (7.53%) Senior Manager
5 7 (7.53%) Senior Service Manager
6 6 (6.45%) Consultant
6 6 (6.45%) Senior Delivery Manager
6 6 (6.45%) Senior Services Delivery Manager
7 5 (5.38%) IT Manager
7 5 (5.38%) Telecoms Manager
8 4 (4.30%) Analyst
8 4 (4.30%) Desktop Support
8 4 (4.30%) IT Project Manager
9 3 (3.23%) Incident Manager
9 3 (3.23%) IT Services Manager
9 3 (3.23%) SAP Consultant
9 3 (3.23%) Support Engineer
Libraries, Frameworks & Software Standards
1 4 (4.30%) XML
2 3 (3.23%) Middleware
2 3 (3.23%) REST
2 3 (3.23%) Web Services
3 2 (2.15%) HTML
3 2 (2.15%) HTML5
3 2 (2.15%) jQuery
3 2 (2.15%) Node.js
3 2 (2.15%) SOAP
4 1 (1.08%) JSON
4 1 (1.08%) SailPoint
4 1 (1.08%) WebSphere MQ
Miscellaneous
1 10 (10.75%) Robotics
2 8 (8.60%) CMDB
2 8 (8.60%) Computer Science
3 6 (6.45%) Data Centre
4 5 (5.38%) User Experience
5 4 (4.30%) Analytical Skills
5 4 (4.30%) NHS
5 4 (4.30%) Virtual Team
6 2 (2.15%) Replication
6 2 (2.15%) RIA
6 2 (2.15%) TM Forum
7 1 (1.08%) EMC VNX
7 1 (1.08%) Enterprise Storage
7 1 (1.08%) Internet of Things
7 1 (1.08%) Management Information System
7 1 (1.08%) Self-Motivation
Operating Systems
1 14 (15.05%) Windows
2 5 (5.38%) Linux
2 5 (5.38%) Windows 7
3 4 (4.30%) Windows XP
4 3 (3.23%) Unix
5 1 (1.08%) AIX
5 1 (1.08%) Oracle Linux
5 1 (1.08%) SUSE
5 1 (1.08%) Windows 10
5 1 (1.08%) Windows Server
5 1 (1.08%) Windows Vista
Processes & Methodologies
1 45 (48.39%) ITIL
2 25 (26.88%) Agile Software Development
3 23 (24.73%) ITSM
4 22 (23.66%) Service Delivery
5 19 (20.43%) Continuous Improvement
6 12 (12.90%) Change Control
6 12 (12.90%) Task Automation
6 12 (12.90%) Workflow
7 11 (11.83%) Project Management
8 10 (10.75%) Decision-Making
8 10 (10.75%) Test Automation
8 10 (10.75%) User Acceptance Testing
9 9 (9.68%) Service Delivery Management
10 8 (8.60%) Asset Management
10 8 (8.60%) Problem Management
10 8 (8.60%) Process Improvement
10 8 (8.60%) Service Design
10 8 (8.60%) Stakeholder Management
11 7 (7.53%) DevOps
11 7 (7.53%) PRINCE2
Programming Languages
1 15 (16.13%) SQL
2 2 (2.15%) Java
2 2 (2.15%) JavaScript
2 2 (2.15%) Python
3 1 (1.08%) PowerShell
3 1 (1.08%) R
Qualifications
1 12 (12.90%) Degree
1 12 (12.90%) ITIL Certification
2 7 (7.53%) Microsoft Certification
3 4 (4.30%) MCDST
4 3 (3.23%) APMP
4 3 (3.23%) PMP
5 2 (2.15%) MCITP
5 2 (2.15%) MCTS
5 2 (2.15%) PhD
5 2 (2.15%) PMI Certification
5 2 (2.15%) PRINCE2 Practitioner
5 2 (2.15%) SC Cleared
5 2 (2.15%) Security Cleared
6 1 (1.08%) MCP
6 1 (1.08%) MCSA
6 1 (1.08%) MCSE
Quality Assurance & Compliance
1 33 (35.48%) SLA
2 5 (5.38%) COBIT
3 4 (4.30%) QA
4 3 (3.23%) ISO/IEC 20000
5 2 (2.15%) Sarbanes-Oxley
6 1 (1.08%) PMO
System Software
1 4 (4.30%) Active Directory
2 1 (1.08%) Docker
2 1 (1.08%) Firmware
2 1 (1.08%) VMware Infrastructure
Systems Management
1 2 (2.15%) EMC NetWorker
1 2 (2.15%) Forefront Identity Manager
1 2 (2.15%) Netcool
1 2 (2.15%) NSN NetAct
1 2 (2.15%) OpenView
1 2 (2.15%) TeMIP
2 1 (1.08%) Ansible
2 1 (1.08%) Opscode Chef
2 1 (1.08%) Puppet
2 1 (1.08%) Single Sign-On
2 1 (1.08%) Tivoli Storage Manager
Vendors
1 17 (18.28%) Remedy
2 14 (15.05%) BMC
3 11 (11.83%) ServiceNow
4 9 (9.68%) ComArch
4 9 (9.68%) TIBCO
4 9 (9.68%) UiPath
5 8 (8.60%) Microsoft
5 8 (8.60%) SAP
6 4 (4.30%) Huawei
7 2 (2.15%) Oracle
7 2 (2.15%) Red Hat
7 2 (2.15%) VMware
8 1 (1.08%) Dell
8 1 (1.08%) DocuSign
8 1 (1.08%) Dynatrace
8 1 (1.08%) EMC
8 1 (1.08%) IBM
8 1 (1.08%) Juniper
8 1 (1.08%) NetApp
8 1 (1.08%) Nokia