Period
to 15 November 2018

The following table provides summary statistics for contract job vacancies advertised in Berkshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 15 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
South East > Berkshire
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 80 53 52
Rank change year-on-year -27 -1 -8
Contract jobs citing Service Management 96 139 154
As % of all contract IT jobs advertised in Berkshire 2.32% 3.40% 3.52%
As % of the Processes & Methodologies category 2.73% 4.02% 4.27%
Number of daily rates quoted 35 63 82
Berkshire median daily rate £325 £425 £411
Median daily rate % change year-on-year -23.53% +3.34% +6.82%
10th Percentile £114 £301 £300
90th Percentile £488 £550 £606
South East median daily rate £400 £400 £425
% change year-on-year - -5.88% +8.97%
Number of hourly rates quoted 2 3 0
Berkshire median hourly rate £19.25 £19.66 -
Median hourly rate % change year-on-year -2.09% - -
South East median hourly rate £16.00 £15.00 £15.00
% change year-on-year +6.67% - -3.23%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Berkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Berkshire
Contract vacancies with a requirement for process or methodology skills 3,517 3,461 3,610
As % of all contract IT jobs advertised in Berkshire 84.89% 84.54% 82.59%
Number of daily rates quoted 1,689 1,773 1,949
Berkshire median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% -
10th Percentile £225 £263 £250
90th Percentile £575 £588 £575
South East median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% +2.56%
Number of hourly rates quoted 70 107 140
Berkshire median hourly rate £20.50 £14.50 £17.50
Median hourly rate % change year-on-year +41.38% -17.14% -41.67%
10th Percentile £11.24 £11.25 £11.48
90th Percentile £46.95 £39.60 £45.00
South East median hourly rate £28.50 £22.50 £24.11
% change year-on-year +26.67% -6.66% +0.44%

Service Management
Job Vacancy Trend in Berkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for Service Management in Berkshire

Service Management
Contractor Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Berkshire.

Contractor daily rate trend for Service Management in Berkshire

Service Management
Contractor Daily Rate Histogram in Berkshire

The daily rate distribution of IT jobs citing Service Management in Berkshire over the 6 months to 15 November 2018.

Contractor daily rate histogram for Service Management in Berkshire

Service Management
Contractor Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Berkshire.

Contractor hourly rate trend for Service Management in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -10 46 £235 -44.71% 5
Slough -2 8 £115 -76.10%
Bracknell -9 6 £450 +19.36% 2
Maidenhead -1 5 £200 -62.44% 1
Newbury -11 2 £400 -3.61%
Wokingham -13 1 £400 -
Service Management
South East

For the 6 months to 15 November 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Berkshire region with a requirement for Service Management.

1 45 (46.88%) ITIL
2 37 (38.54%) Telecoms
3 32 (33.33%) Agile Software Development
4 27 (28.13%) SLA
5 21 (21.88%) Microsoft
5 21 (21.88%) Service Delivery
6 19 (19.79%) Remedy
6 19 (19.79%) SQL
6 19 (19.79%) Remedy ITSM
7 18 (18.75%) Windows
7 18 (18.75%) ITSM
8 17 (17.71%) BMC
9 15 (15.63%) Degree
9 15 (15.63%) Microsoft Azure
9 15 (15.63%) Continuous Improvement
10 14 (14.58%) ITIL Certification
10 14 (14.58%) Finance
11 13 (13.54%) Workflow
12 12 (12.50%) Asset Management
12 12 (12.50%) Process Improvement
13 11 (11.46%) Change Control
13 11 (11.46%) Robotics
13 11 (11.46%) Computer Science
13 11 (11.46%) User Acceptance Testing
13 11 (11.46%) Test Automation
13 11 (11.46%) Front Office
13 11 (11.46%) Microsoft Certification
14 10 (10.42%) Task Automation
14 10 (10.42%) Decision-Making
14 10 (10.42%) Back Office

Service Management
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.21%) Skype for Business
2 3 (3.13%) OpenStack
3 1 (1.04%) Apache Spark
3 1 (1.04%) SharePoint
3 1 (1.04%) WebLogic
3 1 (1.04%) WebSphere
Applications
1 6 (6.25%) Microsoft Office
2 4 (4.17%) Chatbot
3 2 (2.08%) Microsoft Project
4 1 (1.04%) Microsoft Excel
4 1 (1.04%) Microsoft PowerPoint
Business Applications
1 19 (19.79%) Remedy ITSM
2 1 (1.04%) Oracle ERP
Cloud Services
1 15 (15.63%) Microsoft Azure
2 6 (6.25%) Cloud Computing
2 6 (6.25%) IaaS
2 6 (6.25%) Office 365
2 6 (6.25%) PaaS
3 4 (4.17%) Apigee
3 4 (4.17%) Azure Active Directory
4 1 (1.04%) Amazon AWS
4 1 (1.04%) Azure Machine Learning
4 1 (1.04%) SaaS
Communications & Networking
1 5 (5.21%) Radio Access Network
1 5 (5.21%) Skype
2 4 (4.17%) DHCP
2 4 (4.17%) DNS
2 4 (4.17%) LAN
2 4 (4.17%) SSL
2 4 (4.17%) WAN
3 3 (3.13%) MVNO
4 2 (2.08%) 3G
4 2 (2.08%) Internet
4 2 (2.08%) LTE
4 2 (2.08%) VoLTE
4 2 (2.08%) Wireless
5 1 (1.04%) Network Security
5 1 (1.04%) VoIP
Database & Business Intelligence
1 2 (2.08%) Pentaho
1 2 (2.08%) SQL Server
2 1 (1.04%) Azure SQL Data Warehouse
2 1 (1.04%) Azure SQL Database
2 1 (1.04%) Big Data
2 1 (1.04%) Data Warehouse
2 1 (1.04%) DB2
2 1 (1.04%) Hadoop
2 1 (1.04%) HDInsight
2 1 (1.04%) Microsoft Analysis Services
2 1 (1.04%) MongoDB
2 1 (1.04%) SQL Server Analysis Services
2 1 (1.04%) SQL Server Integration Services
2 1 (1.04%) SQL Server Reporting Services
Development Applications
1 3 (3.13%) Visual Studio Team System
2 2 (2.08%) Visual Studio
General
1 37 (38.54%) Telecoms
2 14 (14.58%) Finance
3 11 (11.46%) Front Office
4 10 (10.42%) Back Office
5 7 (7.29%) Electronics
6 6 (6.25%) Manufacturing
6 6 (6.25%) Marketing
7 1 (1.04%) Billing
7 1 (1.04%) Retail
Job Titles
1 21 (21.88%) Service Manager
2 11 (11.46%) Automation Engineer
3 10 (10.42%) Architect
3 10 (10.42%) Delivery Manager
3 10 (10.42%) Services Delivery Manager
4 6 (6.25%) Desktop Support
4 6 (6.25%) Senior Delivery Manager
4 6 (6.25%) Senior Manager
4 6 (6.25%) Senior Service Manager
4 6 (6.25%) Senior Services Delivery Manager
4 6 (6.25%) Solutions Architect
5 5 (5.21%) Consultant
5 5 (5.21%) Support Engineer
5 5 (5.21%) Telecoms Manager
6 4 (4.17%) Desktop Engineer
6 4 (4.17%) Desktop Support Engineer
6 4 (4.17%) Developer
6 4 (4.17%) HTML Developer
6 4 (4.17%) Software Developer
6 4 (4.17%) SQL Developer
Libraries, Frameworks & Software Standards
1 6 (6.25%) SOAP
1 6 (6.25%) XML
2 4 (4.17%) AngularJS
2 4 (4.17%) HTML
2 4 (4.17%) HTML5
2 4 (4.17%) jQuery
2 4 (4.17%) JSON
2 4 (4.17%) Natural Language Processing
2 4 (4.17%) Node.js
2 4 (4.17%) React
2 4 (4.17%) RESTful
2 4 (4.17%) SignalR
2 4 (4.17%) WebSockets
3 2 (2.08%) REST
3 2 (2.08%) Web Services
4 1 (1.04%) Middleware
4 1 (1.04%) SailPoint
4 1 (1.04%) WebSphere MQ
Miscellaneous
1 11 (11.46%) Computer Science
1 11 (11.46%) Robotics
2 10 (10.42%) Data Centre
3 9 (9.38%) User Experience
4 8 (8.33%) Analytical Skills
5 6 (6.25%) CMDB
5 6 (6.25%) NHS
6 4 (4.17%) Mobile App
7 3 (3.13%) RIA
8 2 (2.08%) Replication
8 2 (2.08%) TM Forum
9 1 (1.04%) EMC VNX
9 1 (1.04%) Enterprise Storage
9 1 (1.04%) Internet of Things
9 1 (1.04%) Virtual Team
Operating Systems
1 18 (18.75%) Windows
2 6 (6.25%) Linux
2 6 (6.25%) Windows 7
3 5 (5.21%) Windows XP
4 4 (4.17%) CentOS
4 4 (4.17%) Red Hat Enterprise Linux
5 2 (2.08%) Windows 10
6 1 (1.04%) AIX
6 1 (1.04%) Oracle Linux
6 1 (1.04%) SUSE
6 1 (1.04%) Unix
6 1 (1.04%) Windows Server
6 1 (1.04%) Windows Vista
Processes & Methodologies
1 45 (46.88%) ITIL
2 32 (33.33%) Agile Software Development
3 21 (21.88%) Service Delivery
4 18 (18.75%) ITSM
5 15 (15.63%) Continuous Improvement
6 13 (13.54%) Workflow
7 12 (12.50%) Asset Management
7 12 (12.50%) Process Improvement
8 11 (11.46%) Change Control
8 11 (11.46%) Test Automation
8 11 (11.46%) User Acceptance Testing
9 10 (10.42%) Decision-Making
9 10 (10.42%) Task Automation
10 9 (9.38%) Service Delivery Management
11 8 (8.33%) Line Management
11 8 (8.33%) Problem Management
11 8 (8.33%) Programme Management
12 7 (7.29%) Business Intelligence
12 7 (7.29%) Disaster Recovery
12 7 (7.29%) Knowledge Management
Programming Languages
1 19 (19.79%) SQL
2 6 (6.25%) PowerShell
2 6 (6.25%) Python
3 5 (5.21%) R
4 4 (4.17%) Bash Shell
4 4 (4.17%) Java
4 4 (4.17%) JavaScript
Qualifications
1 15 (15.63%) Degree
2 14 (14.58%) ITIL Certification
3 11 (11.46%) Microsoft Certification
4 6 (6.25%) MCDST
5 4 (4.17%) MCITP
5 4 (4.17%) MCTS
6 2 (2.08%) PhD
6 2 (2.08%) SC Cleared
6 2 (2.08%) Security Cleared
7 1 (1.04%) ITIL Foundation Certificate
7 1 (1.04%) MCSA
7 1 (1.04%) MCSE
7 1 (1.04%) PMP
7 1 (1.04%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 27 (28.13%) SLA
2 5 (5.21%) COBIT
3 3 (3.13%) ISO/IEC 20000
4 2 (2.08%) Sarbanes-Oxley
5 1 (1.04%) Data Quality
5 1 (1.04%) PMO
5 1 (1.04%) QA
System Software
1 5 (5.21%) Active Directory
1 5 (5.21%) VMware Infrastructure
2 1 (1.04%) Firmware
Systems Management
1 4 (4.17%) Forefront Identity Manager
2 2 (2.08%) Netcool
2 2 (2.08%) NSN NetAct
2 2 (2.08%) OpenView
2 2 (2.08%) TeMIP
3 1 (1.04%) EMC NetWorker
3 1 (1.04%) Tivoli Storage Manager
Vendors
1 21 (21.88%) Microsoft
2 19 (19.79%) Remedy
3 17 (17.71%) BMC
4 10 (10.42%) ComArch
4 10 (10.42%) ServiceNow
5 9 (9.38%) TIBCO
5 9 (9.38%) UiPath
6 6 (6.25%) SAP
6 6 (6.25%) VMware
7 5 (5.21%) Huawei
8 4 (4.17%) Tableau
9 3 (3.13%) Oracle
10 2 (2.08%) Red Hat
11 1 (1.04%) Dell
11 1 (1.04%) DocuSign
11 1 (1.04%) EMC
11 1 (1.04%) IBM
11 1 (1.04%) Juniper
11 1 (1.04%) NetApp
11 1 (1.04%) Nokia