Period
to 18 July 2018

The following table provides summary statistics for contract job vacancies advertised in Berkshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
South East > Berkshire
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 65 40 47
Rank change year-on-year -25 +7 0
Contract jobs citing Service Management 120 121 189
As % of all contract IT jobs advertised in Berkshire 3.02% 3.22% 3.84%
As % of the Processes & Methodologies category 3.53% 3.93% 4.70%
Number of daily rates quoted 44 44 97
Berkshire median daily rate £419 £475 £425
Median daily rate % change year-on-year -11.84% +11.76% +6.25%
10th Percentile £179 £313 £306
90th Percentile £570 £546 £575
South East median daily rate £450 £450 £400
% change year-on-year - +12.43% +6.73%
Number of hourly rates quoted 1 7 1
Berkshire median hourly rate £21.00 £19.66 £14.00
Median hourly rate % change year-on-year +6.82% +40.43% -46.15%
South East median hourly rate £14.50 £16.00 £15.00
% change year-on-year -9.38% +6.67% +12.36%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Berkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Berkshire
Contract vacancies with a requirement for process or methodology skills 3,401 3,077 4,020
As % of all contract IT jobs advertised in Berkshire 85.60% 81.97% 81.61%
Number of daily rates quoted 1,719 1,465 2,140
Berkshire median daily rate £425 £425 £408
Median daily rate % change year-on-year - +4.29% +8.67%
10th Percentile £269 £252 £255
90th Percentile £588 £575 £550
South East median daily rate £438 £415 £400
% change year-on-year +5.42% +3.75% +5.26%
Number of hourly rates quoted 83 133 127
Berkshire median hourly rate £22.00 £15.00 £17.50
Median hourly rate % change year-on-year +46.67% -14.29% -20.45%
10th Percentile £8.00 £11.72 £10.50
90th Percentile £49.75 £40.20 £47.50
South East median hourly rate £25.00 £20.00 £24.03
% change year-on-year +25.01% -16.77% +11.51%

Service Management
Job Vacancy Trend in Berkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for Service Management in Berkshire

Service Management
Contractor Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Berkshire.

Contractor daily rate trend for Service Management in Berkshire

Service Management
Contractor Daily Rate Histogram in Berkshire

The daily rate distribution of IT jobs citing Service Management in Berkshire over the 6 months to 18 July 2018.

Contractor daily rate histogram for Service Management in Berkshire

Service Management
Contractor Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Berkshire.

Contractor hourly rate trend for Service Management in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 6 months to 18 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -5 46 £418 -20.48% 6
Newbury -3 17 £625 +56.25%
Bracknell -6 11 £220 -54.29% 1
Slough -5 8 £350 -17.65%
Maidenhead -5 6 £525 -19.23% 5
Service Management
South East

For the 6 months to 18 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Berkshire region with a requirement for Service Management.

1 74 (61.67%) ITIL
2 47 (39.17%) Telecoms
3 34 (28.33%) ITSM
4 27 (22.50%) SLA
5 24 (20.00%) ServiceNow
6 23 (19.17%) ITIL Certification
6 23 (19.17%) Remedy
6 23 (19.17%) Continuous Improvement
7 21 (17.50%) Agile Software Development
8 18 (15.00%) Finance
9 17 (14.17%) Service Delivery
9 17 (14.17%) Remedy ITSM
10 16 (13.33%) Windows
11 15 (12.50%) BMC
12 14 (11.67%) Degree
12 14 (11.67%) ITIL V3
12 14 (11.67%) Task Automation
13 13 (10.83%) Incident Management
13 13 (10.83%) Web Services
13 13 (10.83%) SQL
13 13 (10.83%) Workflow
14 12 (10.00%) Project Management
14 12 (10.00%) HTML
14 12 (10.00%) Change Control
14 12 (10.00%) Problem-Solving
14 12 (10.00%) Service Design
14 12 (10.00%) Analytics
15 11 (9.17%) User Acceptance Testing
15 11 (9.17%) Problem Management
15 11 (9.17%) Linux

Service Management
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.17%) Apache
2 4 (3.33%) IIS
2 4 (3.33%) JBoss
2 4 (3.33%) Tomcat
2 4 (3.33%) WebLogic
3 3 (2.50%) OpenStack
4 2 (1.67%) CMS
5 1 (0.83%) SharePoint
Applications
1 3 (2.50%) Microsoft Office
2 2 (1.67%) Microsoft Excel
2 2 (1.67%) Microsoft PowerPoint
3 1 (0.83%) Microsoft Project
3 1 (0.83%) MS Visio
Business Applications
1 17 (14.17%) Remedy ITSM
2 2 (1.67%) Remedy AR System
3 1 (0.83%) SAP HR
Cloud Services
1 8 (6.67%) Office 365
2 7 (5.83%) Microsoft Azure
3 5 (4.17%) Cloud Computing
4 4 (3.33%) SuccessFactors
5 3 (2.50%) Azure Active Directory
5 3 (2.50%) IaaS
5 3 (2.50%) PaaS
6 2 (1.67%) Amazon AWS
7 1 (0.83%) GitHub
7 1 (0.83%) SaaS
Communications & Networking
1 6 (5.00%) Radio Access Network
2 4 (3.33%) DNS
2 4 (3.33%) MPLS
2 4 (3.33%) WAN
3 3 (2.50%) DHCP
3 3 (2.50%) Firewall
3 3 (2.50%) LAN
3 3 (2.50%) MVNO
3 3 (2.50%) VPN
4 2 (1.67%) 3G
4 2 (1.67%) LTE
4 2 (1.67%) SAN
4 2 (1.67%) VoLTE
4 2 (1.67%) Wireless
5 1 (0.83%) ADSL
5 1 (0.83%) Ethernet
5 1 (0.83%) Internet
5 1 (0.83%) ISDN
5 1 (0.83%) VoIP
5 1 (0.83%) WLAN
Database & Business Intelligence
1 2 (1.67%) Big Data
1 2 (1.67%) BusinessObjects
1 2 (1.67%) Data Warehouse
1 2 (1.67%) Hadoop
1 2 (1.67%) MongoDB
1 2 (1.67%) Pentaho
1 2 (1.67%) Sqoop
2 1 (0.83%) Oracle Database
2 1 (0.83%) Oracle Database 12c
Development Applications
1 4 (3.33%) Visual Studio Team System
2 3 (2.50%) Visual Studio
3 2 (1.67%) Hudson
4 1 (0.83%) Jenkins
4 1 (0.83%) Team Foundation Server
General
1 47 (39.17%) Telecoms
2 18 (15.00%) Finance
3 11 (9.17%) Front Office
4 10 (8.33%) Back Office
5 3 (2.50%) Electronics
6 2 (1.67%) Manufacturing
6 2 (1.67%) Marketing
7 1 (0.83%) Games
7 1 (0.83%) Retail
Job Titles
1 19 (15.83%) Service Manager
2 13 (10.83%) Architect
3 11 (9.17%) Designer
4 10 (8.33%) Automation Engineer
4 10 (8.33%) Consultant
5 9 (7.50%) Delivery Manager
5 9 (7.50%) Project Manager
5 9 (7.50%) Services Delivery Manager
6 8 (6.67%) Analyst
7 7 (5.83%) Telecoms Manager
8 5 (4.17%) IT Manager
8 5 (4.17%) Senior Manager
8 5 (4.17%) Senior Service Manager
8 5 (4.17%) Test Analyst
9 4 (3.33%) Applications Architect
9 4 (3.33%) IT Project Manager
9 4 (3.33%) Senior Delivery Manager
9 4 (3.33%) Senior Services Delivery Manager
9 4 (3.33%) Service Transition Manager
9 4 (3.33%) Transition Manager
Libraries, Frameworks & Software Standards
1 13 (10.83%) Web Services
2 12 (10.00%) HTML
3 10 (8.33%) AngularJS
3 10 (8.33%) CSS
3 10 (8.33%) Twitter Bootstrap
4 4 (3.33%) Middleware
4 4 (3.33%) XML
5 3 (2.50%) REST
6 2 (1.67%) HTML5
6 2 (1.67%) jQuery
6 2 (1.67%) Node.js
6 2 (1.67%) SOAP
7 1 (0.83%) COM
7 1 (0.83%) JSON
7 1 (0.83%) Memcached
7 1 (0.83%) RabbitMQ
7 1 (0.83%) SailPoint
Miscellaneous
1 10 (8.33%) Robotics
2 8 (6.67%) Analytical Skills
2 8 (6.67%) CMDB
2 8 (6.67%) Computer Science
3 5 (4.17%) Data Centre
4 4 (3.33%) User Experience
4 4 (3.33%) Virtual Team
5 3 (2.50%) Management Information System
6 2 (1.67%) NHS
6 2 (1.67%) Replication
6 2 (1.67%) RIA
6 2 (1.67%) TM Forum
7 1 (0.83%) Self-Motivation
7 1 (0.83%) Smart Meter
Operating Systems
1 16 (13.33%) Windows
2 11 (9.17%) Linux
3 6 (5.00%) Unix
4 3 (2.50%) Red Hat Enterprise Linux
4 3 (2.50%) Windows 7
5 2 (1.67%) Windows XP
6 1 (0.83%) Windows 10
6 1 (0.83%) Windows Server
Processes & Methodologies
1 74 (61.67%) ITIL
2 34 (28.33%) ITSM
3 23 (19.17%) Continuous Improvement
4 21 (17.50%) Agile Software Development
5 17 (14.17%) Service Delivery
6 14 (11.67%) ITIL V3
6 14 (11.67%) Task Automation
7 13 (10.83%) Incident Management
7 13 (10.83%) Workflow
8 12 (10.00%) Analytics
8 12 (10.00%) Change Control
8 12 (10.00%) Problem-Solving
8 12 (10.00%) Project Management
8 12 (10.00%) Service Design
9 11 (9.17%) Problem Management
9 11 (9.17%) User Acceptance Testing
10 10 (8.33%) eTOM
10 10 (8.33%) Test Automation
10 10 (8.33%) Web Design
11 8 (6.67%) Asset Management
Programming Languages
1 13 (10.83%) SQL
2 3 (2.50%) Java
3 2 (1.67%) JavaScript
3 2 (1.67%) PowerShell
3 2 (1.67%) Python
Qualifications
1 23 (19.17%) ITIL Certification
2 14 (11.67%) Degree
3 6 (5.00%) Microsoft Certification
4 5 (4.17%) PMP
5 4 (3.33%) MCITP
5 4 (3.33%) MCTS
5 4 (3.33%) PMI Certification
5 4 (3.33%) PRINCE2 Practitioner
6 3 (2.50%) APMP
6 3 (2.50%) CISSP
6 3 (2.50%) CompTIA Security+
7 2 (1.67%) MCDST
7 2 (1.67%) PhD
7 2 (1.67%) SC Cleared
7 2 (1.67%) Security Cleared
8 1 (0.83%) MCP
Quality Assurance & Compliance
1 27 (22.50%) SLA
2 6 (5.00%) COBIT
2 6 (5.00%) ISO/IEC 20000
3 5 (4.17%) Sarbanes-Oxley
4 4 (3.33%) QA
5 1 (0.83%) PMO
System Software
1 6 (5.00%) Active Directory
2 2 (1.67%) Apache Flume
2 2 (1.67%) HDFS
2 2 (1.67%) Hyper-V
3 1 (0.83%) Corosync
3 1 (0.83%) Docker
3 1 (0.83%) Firmware
3 1 (0.83%) VMware Infrastructure
Systems Management
1 2 (1.67%) Ansible
1 2 (1.67%) Forefront Identity Manager
1 2 (1.67%) Netcool
1 2 (1.67%) NSN NetAct
1 2 (1.67%) OpenView
1 2 (1.67%) Puppet
1 2 (1.67%) SCCM
1 2 (1.67%) TeMIP
2 1 (0.83%) Cisco CUCM
2 1 (0.83%) EMC NetWorker
2 1 (0.83%) NetBackup
2 1 (0.83%) Opscode Chef
2 1 (0.83%) Oracle Enterprise Manager
2 1 (0.83%) Pacemaker
2 1 (0.83%) Single Sign-On
Vendors
1 24 (20.00%) ServiceNow
2 23 (19.17%) Remedy
3 15 (12.50%) BMC
4 9 (7.50%) ComArch
4 9 (7.50%) Microsoft
4 9 (7.50%) TIBCO
4 9 (7.50%) UiPath
5 6 (5.00%) SAP
6 5 (4.17%) Dynatrace
7 4 (3.33%) Cisco
7 4 (3.33%) Red Hat
8 3 (2.50%) HP
8 3 (2.50%) NetIQ
9 2 (1.67%) Cloudera
9 2 (1.67%) Dell
9 2 (1.67%) NetApp
9 2 (1.67%) SolarWinds
9 2 (1.67%) Tableau
9 2 (1.67%) Twitter
9 2 (1.67%) Veeam