Customer-Centricity Contracts in the Thames Valley

Customer-Centric
South East > Thames Valley

The following table provides summary statistics for contract job vacancies advertised in the Thames Valley with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 19 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 118 146 141
Rank change year-on-year +28 -5 -10
Contract jobs citing Customer-Centricity 24 7 25
As % of all contract jobs advertised in the Thames Valley 0.87% 0.24% 0.71%
As % of the Processes & Methodologies category 0.99% 0.26% 0.80%
Number of daily rates quoted 6 7 21
10th Percentile £113 - £333
25th Percentile £121 £340 £413
Median daily rate (50th Percentile) £187 £350 £455
Median % change year-on-year -46.57% -23.08% +7.06%
75th Percentile £438 - £538
90th Percentile £569 - -
South East median daily rate £500 £350 £513
% change year-on-year +42.86% -31.71% +20.59%

All Process and Methodology Skills
Thames Valley

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Thames Valley with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,420 2,742 3,122
As % of all contract IT jobs advertised in the Thames Valley 87.81% 92.08% 89.00%
Number of daily rates quoted 1,352 1,902 2,102
10th Percentile £213 £322 £225
25th Percentile £368 £413 £381
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +5.56%
75th Percentile £600 £600 £575
90th Percentile £675 £688 £650
South East median daily rate £500 £505 £495
% change year-on-year -0.99% +2.02% +10.00%
Number of hourly rates quoted 175 58 87
10th Percentile £15.63 £18.50 £10.77
25th Percentile £19.63 £23.38 £11.78
Median hourly rate £45.00 £50.75 £17.50
Median % change year-on-year -11.33% +190.00% -16.86%
75th Percentile £64.15 £66.21 £27.63
90th Percentile £85.49 £79.51 £67.80
South East median hourly rate £45.00 £48.08 £22.50
% change year-on-year -6.41% +113.69% -13.46%

Customer-Centricity
Job Vacancy Trend in the Thames Valley

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for Customer-Centricity in the Thames Valley

Customer-Centricity
Contractor Daily Rate Trend in the Thames Valley

3-month moving average daily rate quoted in jobs citing Customer-Centricity in the Thames Valley.

Daily rate trend for Customer-Centricity in the Thames Valley

Customer-Centricity
Daily Rate Histogram in the Thames Valley

Daily rate distribution for jobs citing Customer-Centricity in the Thames Valley over the 6 months to 19 April 2024.

Daily rate histogram for Customer-Centricity in the Thames Valley

Customer-Centricity
Contractor Hourly Rate Trend in the Thames Valley

3-month moving average hourly rates quoted in jobs citing Customer-Centricity in the Thames Valley.

Hourly rate trend for Customer-Centricity in the Thames Valley

Customer-Centricity
Contract Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the Thames Valley region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Berkshire +10 22 £124 -64.57% 7
Buckinghamshire - 1 £625 - 8
Oxfordshire - 1 £250 - 5
Customer-Centricity
South East

Customer-Centricity
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (4.17%) Microsoft Excel
1 1 (4.17%) Microsoft Office
1 1 (4.17%) Microsoft PowerPoint
1 1 (4.17%) UserZoom
Cloud Services
1 3 (12.50%) Cloud Computing
2 1 (4.17%) Figma
Communications & Networking
1 2 (8.33%) Radio Access Network
2 1 (4.17%) 3G
2 1 (4.17%) 4G
2 1 (4.17%) 5G
2 1 (4.17%) Broadband
2 1 (4.17%) DSL
General
1 17 (70.83%) Social Skills
2 16 (66.67%) Telecoms
3 8 (33.33%) Inclusion and Diversity
4 4 (16.67%) Analytical Skills
5 3 (12.50%) Mandarin Language
6 2 (8.33%) Finance
6 2 (8.33%) Influencing Skills
6 2 (8.33%) Law
6 2 (8.33%) Legal
6 2 (8.33%) Presentation Skills
7 1 (4.17%) Marketing
7 1 (4.17%) Organisational Skills
7 1 (4.17%) Police
Job Titles
1 9 (37.50%) Analyst
2 7 (29.17%) Senior
2 7 (29.17%) Senior Analyst
3 3 (12.50%) Business Analyst
3 3 (12.50%) Business Requirements Analyst
3 3 (12.50%) Portfolio Analyst
3 3 (12.50%) Requirements Analyst
3 3 (12.50%) Senior Business Analyst
3 3 (12.50%) Senior Requirements Analyst
4 2 (8.33%) Commercial Manager
4 2 (8.33%) Delivery Manager
4 2 (8.33%) HR Assistant
4 2 (8.33%) Lead
4 2 (8.33%) Quality Engineer
4 2 (8.33%) Telecoms Analyst
4 2 (8.33%) Telecoms Manager
5 1 (4.17%) Product Owner
5 1 (4.17%) Project Manager
5 1 (4.17%) Senior Portfolio Analyst
5 1 (4.17%) User Experience Researcher
Miscellaneous
1 2 (8.33%) PMI
2 1 (4.17%) Driving Licence
2 1 (4.17%) Management Information System
2 1 (4.17%) Product Ownership
2 1 (4.17%) Smartphone
Operating Systems
1 1 (4.17%) Windows
1 1 (4.17%) Windows 10
Processes & Methodologies
1 11 (45.83%) Infrastructure Management
1 11 (45.83%) Project Management
2 8 (33.33%) Problem-Solving
3 7 (29.17%) Collaborative Working
3 7 (29.17%) Commercial Awareness
3 7 (29.17%) Portfolio Management
3 7 (29.17%) Risk Management
4 6 (25.00%) Acceptance Criteria
4 6 (25.00%) Business Analysis
4 6 (25.00%) Critical Thinking
4 6 (25.00%) User Stories
5 5 (20.83%) Business Strategy
5 5 (20.83%) Customer-Centric Approach
5 5 (20.83%) Project Delivery
6 4 (16.67%) Agile
6 4 (16.67%) Change Control
6 4 (16.67%) Continuous Improvement
6 4 (16.67%) Roadmaps
6 4 (16.67%) Stakeholder Engagement
7 3 (12.50%) Trend Analysis
Qualifications
1 2 (8.33%) Degree
1 2 (8.33%) PgMP
1 2 (8.33%) PMI Certification
2 1 (4.17%) APMP
2 1 (4.17%) CSPO
2 1 (4.17%) ITIL Certification
Quality Assurance & Compliance
1 4 (16.67%) PMO
1 4 (16.67%) QA
2 1 (4.17%) SLA
Vendors
1 2 (8.33%) BT
2 1 (4.17%) ServiceNow