Customer-Centricity Job Trends in the Thames Valley

Customer-Centric
South East > Thames Valley

The table below provides summary statistics and salary benchmarking for jobs advertised in the Thames Valley requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 2 January 2026, with comparisons to the same periods in the previous two years.

6 months to
2 Jan 2026
Same period 2025 Same period 2024
Rank 116 129 151
Rank change year-on-year +13 +22 +4
Permanent jobs citing Customer-Centricity 55 50 31
As % of all permanent jobs in the Thames Valley 1.38% 1.45% 0.91%
As % of the Processes & Methodologies category 1.70% 1.58% 1.00%
Number of salaries quoted 35 26 24
10th Percentile £30,500 - -
25th Percentile £31,375 £36,250 £28,000
Median annual salary (50th Percentile) £32,750 £37,500 £41,250
Median % change year-on-year -12.67% -9.09% +23.80%
75th Percentile £38,750 £38,750 £77,500
90th Percentile £48,750 - £91,125
South East median annual salary £37,500 £50,000 £44,750
% change year-on-year -25.00% +11.73% -3.24%

All Process & Methodology Skills
Thames Valley

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the Thames Valley.

Permanent vacancies with a requirement for process or methodology skills 3,236 3,165 3,089
As % of all permanent jobs advertised in the Thames Valley 81.14% 91.50% 90.43%
Number of salaries quoted 1,728 1,461 2,249
10th Percentile £30,000 £35,000 £31,500
25th Percentile £35,000 £45,000 £40,000
Median annual salary (50th Percentile) £50,000 £60,000 £55,000
Median % change year-on-year -16.67% +9.09% -
75th Percentile £67,500 £76,000 £68,750
90th Percentile £80,000 £90,000 £85,000
South East median annual salary £50,000 £57,500 £53,130
% change year-on-year -13.04% +8.23% -3.40%

Customer-Centricity
Job Vacancy Trend in the Thames Valley

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the Thames Valley.

Customer-Centricity job vacancy trend in the Thames Valley

Customer-Centricity
Salary Trend in the Thames Valley

Salary distribution trend for jobs in the Thames Valley citing Customer-Centricity.

Salary distribution trend for jobs in the Thames Valley citing Customer-Centricity

Customer-Centricity
Salary Histogram in the Thames Valley

Salary distribution for jobs citing Customer-Centricity in the Thames Valley over the 6 months to 2 January 2026.

Salary histogram for Customer-Centricity in the Thames Valley

Customer-Centricity
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the Thames Valley region over the 6 months to 2 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Berkshire +4 27 £32,750 -75.28%
Buckinghamshire +21 21 £42,500 - 7
Oxfordshire -3 7 £30,000 -20.00% 4
Customer-Centricity
South East

Customer-Centricity
Co-Occurring Skills & Capabilities in the Thames Valley by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 18 (32.73%) Microsoft Office
Business Applications
1 2 (3.64%) C-CURE
Cloud Services
1 19 (34.55%) Microsoft 365
2 9 (16.36%) SaaS
3 1 (1.82%) Azure
General
1 35 (63.64%) Social Skills
2 7 (12.73%) Finance
3 3 (5.45%) Analytical Skills
3 3 (5.45%) Retail
4 2 (3.64%) Inclusion and Diversity
4 2 (3.64%) Presentation Skills
Job Titles
1 22 (40.00%) Analyst
2 18 (32.73%) IT Support
3 17 (30.91%) Support Analyst
4 16 (29.09%) IT Analyst
4 16 (29.09%) IT Support Analyst
5 13 (23.64%) Applications Support
6 9 (16.36%) 2nd Line Support
6 9 (16.36%) 2nd Line Support Analyst
7 7 (12.73%) Applications Manager
7 7 (12.73%) Applications Support Manager
7 7 (12.73%) Support Manager
8 5 (9.09%) Business Development Manager
8 5 (9.09%) Business Manager
8 5 (9.09%) Data Analyst
8 5 (9.09%) Data Quality Analyst
8 5 (9.09%) Development Manager
8 5 (9.09%) Quality Analyst
9 2 (3.64%) 1st Line Support Technician
9 2 (3.64%) IT Technician
9 2 (3.64%) Support Technician
Miscellaneous
1 20 (36.36%) Driving Licence
2 8 (14.55%) Educational Technology
3 2 (3.64%) CCTV
3 2 (3.64%) Fibre Optics
3 2 (3.64%) Self-Motivation
4 1 (1.82%) Onboarding
Operating Systems
1 19 (34.55%) Windows
2 1 (1.82%) Windows Server
Processes & Methodologies
1 26 (47.27%) Problem-Solving
2 20 (36.36%) Customer Service
2 20 (36.36%) Customer-Centric Approach
3 18 (32.73%) Cybersecurity
4 8 (14.55%) Customer Experience
5 7 (12.73%) Decision-Making
6 6 (10.91%) Mentoring
7 5 (9.09%) Business Development
7 5 (9.09%) Data-Driven Decision Making
7 5 (9.09%) Project Management
7 5 (9.09%) SDLC
7 5 (9.09%) Supplier Management
7 5 (9.09%) Workflow
8 3 (5.45%) Agile
8 3 (5.45%) CRM
9 2 (3.64%) Coaching
9 2 (3.64%) Contract Negotiation
9 2 (3.64%) Data Collection
9 2 (3.64%) Data Management
9 2 (3.64%) Project Delivery
Programming Languages
1 5 (9.09%) SQL
Qualifications
1 2 (3.64%) City & Guilds
1 2 (3.64%) SC Cleared
1 2 (3.64%) Security Cleared
Quality Assurance & Compliance
1 5 (9.09%) Data Quality
2 1 (1.82%) QA
System Software
1 18 (32.73%) Active Directory
Vendors
1 19 (34.55%) Microsoft
2 5 (9.09%) Databricks
3 1 (1.82%) SAP
3 1 (1.82%) SolarWinds
3 1 (1.82%) Workday