2nd/3rd Line Support Engineer Contracts

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer daily rate in the UK is £230, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 516 578 705
Rank change year-on-year +62 +127 +120
Contract jobs requiring a 2nd/3rd Line Support Engineer 4 4 13
As % of all contract jobs advertised in the UK 0.014% 0.009% 0.022%
As % of the Job Titles category 0.015% 0.010% 0.023%
Number of daily rates quoted 4 3 9
10th Percentile £203 £239 £205
25th Percentile £208 £243 £225
Median daily rate (50th Percentile) £230 £291 £275
Median % change year-on-year -20.83% +5.64% +10.00%
75th Percentile £242 £323 £350
90th Percentile £245 £336 £383
UK excluding London median daily rate £243 £275 £250
% change year-on-year -11.90% +10.10% -

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,084 40,415 56,464
% of contract IT jobs with a recognized job title 92.52% 92.78% 94.61%
Number of daily rates quoted 17,692 26,309 39,470
10th Percentile £300 £275 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £492 £500
% change year-on-year -3.46% -1.60% +5.26%
Number of hourly rates quoted 1,035 2,664 1,570
10th Percentile £14.07 £12.86 £14.29
25th Percentile £18.50 £16.30 £19.50
Median hourly rate £29.00 £36.42 £45.00
Median % change year-on-year -20.37% -19.07% +91.49%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.00 £39.55 £42.50
% change year-on-year -29.20% -6.94% +117.95%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd/3rd Line Support Engineer.

Daily rate trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd/3rd Line Support Engineer.

Hourly rate trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 7 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +59 4 £230 -11.54% 3
UK excluding London +62 2 £243 -11.90% 3
London - 2 £210 -
South East +46 1 £240 -
Work from Home +41 1 £240 -20.00% 2
North of England +19 1 £245 -5.77% 1
Yorkshire - 1 £245 - 1

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, 2nd/3rd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 3 (75.00%) Windows
1 3 (75.00%) Microsoft
1 3 (75.00%) Microsoft 365
2 2 (50.00%) VLAN
2 2 (50.00%) SharePoint
2 2 (50.00%) Microsoft Exchange
2 2 (50.00%) VoIP
2 2 (50.00%) Windows 10
3 1 (25.00%) Customer Service
3 1 (25.00%) Microsoft Office
3 1 (25.00%) CESG Certified Professional
3 1 (25.00%) Mac OS
3 1 (25.00%) Apple iOS
3 1 (25.00%) Unified Communications
3 1 (25.00%) WAN
3 1 (25.00%) DHCP
3 1 (25.00%) VPN
3 1 (25.00%) DNS
3 1 (25.00%) SLA
3 1 (25.00%) Cisco
3 1 (25.00%) LAN
3 1 (25.00%) PBX
3 1 (25.00%) Change Management
3 1 (25.00%) Wi-Fi
3 1 (25.00%) Network+ Certification
3 1 (25.00%) VMware
3 1 (25.00%) Smartphone
3 1 (25.00%) CMDB
3 1 (25.00%) Ivanti
3 1 (25.00%) SCCM

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (50.00%) Microsoft Exchange
1 2 (50.00%) SharePoint
Applications
1 1 (25.00%) Microsoft Office
Cloud Services
1 3 (75.00%) Microsoft 365
2 1 (25.00%) Entra ID
2 1 (25.00%) OneDrive
Communications & Networking
1 2 (50.00%) VLAN
1 2 (50.00%) VoIP
2 1 (25.00%) DHCP
2 1 (25.00%) DNS
2 1 (25.00%) LAN
2 1 (25.00%) PBX
2 1 (25.00%) Unified Communications
2 1 (25.00%) VPN
2 1 (25.00%) WAN
2 1 (25.00%) WebEx
2 1 (25.00%) Wi-Fi
Miscellaneous
1 1 (25.00%) CMDB
1 1 (25.00%) Smartphone
1 1 (25.00%) Video Conferencing
Operating Systems
1 3 (75.00%) Windows
2 2 (50.00%) Windows 10
3 1 (25.00%) Android
3 1 (25.00%) Apple iOS
3 1 (25.00%) Mac OS
Processes & Methodologies
1 1 (25.00%) Change Management
1 1 (25.00%) Customer Service
1 1 (25.00%) Patch Management
Qualifications
1 1 (25.00%) CCNA
1 1 (25.00%) CESG Certified Professional
1 1 (25.00%) Cisco Certification
1 1 (25.00%) Network+ Certification
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 1 (25.00%) Active Directory
1 1 (25.00%) VMware Infrastructure
Systems Management
1 1 (25.00%) AppManager
1 1 (25.00%) Cisco CUCM
1 1 (25.00%) SCCM
Vendors
1 3 (75.00%) Microsoft
2 1 (25.00%) Apple
2 1 (25.00%) Cisco
2 1 (25.00%) Ivanti
2 1 (25.00%) ServiceNow
2 1 (25.00%) VMware