The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 165 151 138
Rank change year-on-year -14 -13  
Contract jobs citing SLA 705 901 944
As % of all contract IT jobs advertised in the UK 1.50% 1.67% 1.71%
As % of the Quality Assurance & Compliance category 12.83% 14.47% 14.92%
Number of daily rates quoted 386 481 496
Median daily rate £300 £320 £324
Median daily rate % change year-on-year -6.25% -1.25%  
90% offered a daily rate of more than £100 £120 £130
10% offered a daily rate of more than £506 £501 £500
UK excluding London median daily rate £275 £300 £300
% change year-on-year -8.33% -  
Number of hourly rates quoted 84 83 101
Median hourly rate £14.75 £16.00 £15.77
Median hourly rate % change year-on-year -7.81% +1.45%  
90% offered a hourly rate of more than £10.50 £11.24 £10.50
10% offered a hourly rate of more than £25.00 £28.50 £27.78
UK excluding London median hourly rate £14.50 £15.00 £15.25
% change year-on-year -3.33% -1.63%  

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance and compliance skills.

Contract Quality Assurance & Compliance Skills
UK
Contract job vacancies with a requirement for quality assurance and compliance skills 5495 6228 6328
As % of all contract IT job vacancies advertised in the UK 11.67% 11.56% 11.47%
Number of daily rates quoted 4302 4784 4911
Median daily rate £450 £415 £400
Median daily rate % change year-on-year +8.43% +3.75%  
90% offered a daily rate of more than £250 £238 £240
10% offered a daily rate of more than £631 £600 £600
UK excluding London median daily rate £400 £380 £375
% change year-on-year +5.26% +1.33%  
Number of hourly rates quoted 242 268 231
Median hourly rate £25.06 £28.00 £22.00
Median hourly rate % change year-on-year -10.50% +27.27%  
90% offered a hourly rate of more than £12.00 £12.15 £11.25
10% offered a hourly rate of more than £47.50 £48.75 £51.30
UK excluding London median hourly rate £25.00 £28.00 £21.55
% change year-on-year -10.71% +29.93%  

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 3 months to 28 June 2017.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 3 months to 28 June 2017.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 605 £325 - 232
UK excluding London -24 482 £275 -8.33% 176
London -5 197 £338 -10.00% 65
South East -10 186 £373 +6.42% 53
North of England -22 92 £180 -35.71% 61
East of England 0 65 £300 +71.42% 18
Midlands +3 49 £235 -21.66% 25
Scotland +25 39 £110 -59.63% 5
Wales +26 31 £180 -52.00% 4
South West -20 23 £270 -22.85% 10
Northern Ireland -51 1 £390 -2.50%

For the 6 months to 28 June 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for SLA.

1 544 (39.68%) ITIL
2 372 (27.13%) Windows
3 317 (23.12%) Microsoft
4 281 (20.50%) Active Directory
5 245 (17.87%) Microsoft Office
6 233 (16.99%) Service Management
7 213 (15.54%) Finance
8 192 (14.00%) Service Delivery
9 175 (12.76%) Cisco
10 162 (11.82%) Windows 7
11 161 (11.74%) Security Cleared
12 151 (11.01%) Incident Management
13 126 (9.19%) HP
14 122 (8.90%) SC Cleared
15 119 (8.68%) Change Management
16 117 (8.53%) VMware
16 117 (8.53%) Break/Fix
17 113 (8.24%) Analytical Skills
18 110 (8.02%) Firewall
19 108 (7.88%) ITSM
20 107 (7.80%) Linux
21 105 (7.66%) Project Management
22 104 (7.59%) Telecoms
22 104 (7.59%) Windows Server
23 97 (7.08%) ITIL V3
24 96 (7.00%) SQL
25 86 (6.27%) Microsoft Excel
26 83 (6.05%) Problem Management
27 82 (5.98%) Degree
28 81 (5.91%) SCCM

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (5.18%) MS Exchange
2 46 (3.36%) SharePoint
3 28 (2.04%) Exchange Server 2010
3 28 (2.04%) Skype for Business
4 26 (1.90%) Exchange Server 2007
5 24 (1.75%) Blackberry Enterprise Server
6 21 (1.53%) IIS
7 18 (1.31%) WebSphere
8 13 (0.95%) Exchange Server 2013
8 13 (0.95%) JBoss
9 11 (0.80%) Apache
10 8 (0.58%) CMS
10 8 (0.58%) Tuxedo
10 8 (0.58%) WebLogic
11 7 (0.51%) IBM Domino
12 6 (0.44%) SAS
13 5 (0.36%) Apache Pig
14 4 (0.29%) FileNet
14 4 (0.29%) Mule ESB
14 4 (0.29%) SharePoint 2013
Applications
1 245 (17.87%) Microsoft Office
2 86 (6.27%) Microsoft Excel
3 48 (3.50%) Microsoft PowerPoint
4 41 (2.99%) MS Visio
5 19 (1.39%) Spreadsheet
6 9 (0.66%) Microsoft Project
7 5 (0.36%) Adobe After Effects
8 3 (0.22%) InfoPath
9 1 (0.073%) S-PLUS
Business Applications
1 24 (1.75%) Remedy ITSM
2 5 (0.36%) Dynamics CRM
2 5 (0.36%) Maximo
3 4 (0.29%) SAP ERP
3 4 (0.29%) Temenos T24
4 3 (0.22%) Oracle EBS R12
4 3 (0.22%) Oracle Subledger Accounting
4 3 (0.22%) SAP Oil and Gas
5 2 (0.15%) Bloomberg TOMS
5 2 (0.15%) ION MarketView
5 2 (0.15%) Oracle Assets
5 2 (0.15%) Oracle Financials
5 2 (0.15%) Oracle General Ledger
5 2 (0.15%) Oracle Payables
5 2 (0.15%) Oracle Receivables
5 2 (0.15%) Payment Gateway
5 2 (0.15%) SAP CO
5 2 (0.15%) SAP EHS
5 2 (0.15%) SAP FI/CO
5 2 (0.15%) SAP PLM
Cloud Services
1 79 (5.76%) Office 365
2 35 (2.55%) Amazon AWS
3 24 (1.75%) Microsoft Azure
4 22 (1.60%) AWS CloudFormation
5 13 (0.95%) SaaS
6 7 (0.51%) IaaS
7 6 (0.44%) Cloud Computing
8 5 (0.36%) Adobe Creative Cloud
8 5 (0.36%) PaaS
9 4 (0.29%) Mimecast
9 4 (0.29%) OneDrive
10 3 (0.22%) G Suite
10 3 (0.22%) IBM SmartCloud
10 3 (0.22%) iTunes
10 3 (0.22%) SuccessFactors
11 2 (0.15%) IBM Cloud
11 2 (0.15%) SoftLayer
11 2 (0.15%) Virtual Private Cloud
12 1 (0.073%) Amazon CloudWatch
12 1 (0.073%) AWS Elastic Beanstalk
Communications & Networking
1 110 (8.02%) Firewall
2 74 (5.40%) WAN
3 69 (5.03%) DNS
4 64 (4.67%) LAN
4 64 (4.67%) VPN
5 56 (4.08%) Wireless
6 50 (3.65%) DHCP
7 38 (2.77%) Internet
8 35 (2.55%) SAN
9 34 (2.48%) VoIP
10 33 (2.41%) TCP/IP
11 29 (2.12%) Cisco ASA
12 27 (1.97%) Network Security
13 22 (1.60%) MPLS
14 19 (1.39%) Wi-Fi
15 17 (1.24%) VLAN
16 16 (1.17%) Cisco Nexus
17 14 (1.02%) 3G
18 13 (0.95%) Intranet
19 12 (0.88%) Remote Desktop
Database & Business Intelligence
1 60 (4.38%) SQL Server
2 22 (1.60%) Oracle Database
3 15 (1.09%) SQL Server 2008
4 14 (1.02%) SQL Server 2012
5 12 (0.88%) SQL Server Reporting Services
6 10 (0.73%) Oracle Database 10g
6 10 (0.73%) SQL Server Integration Services
7 9 (0.66%) Big Data
7 9 (0.66%) BusinessObjects Business Intelligence
7 9 (0.66%) DataStage
8 8 (0.58%) SQL Server 2005
8 8 (0.58%) SQL Server 2014
9 7 (0.51%) Relational Database
10 6 (0.44%) Data Warehouse
10 6 (0.44%) Oracle Reports
11 5 (0.36%) Apache Hive
11 5 (0.36%) Hadoop
11 5 (0.36%) HBase
11 5 (0.36%) SQL Server Analysis Services
11 5 (0.36%) Sqoop
Development Applications
1 11 (0.80%) JIRA
2 9 (0.66%) Jenkins
3 7 (0.51%) Subversion
4 6 (0.44%) VSS/SourceSafe
5 4 (0.29%) Git (software)
6 3 (0.22%) gulp
6 3 (0.22%) Introscope
6 3 (0.22%) MSI
6 3 (0.22%) Protractor
6 3 (0.22%) SQL Server Management Studio (SSMS)
6 3 (0.22%) Team Foundation Server
6 3 (0.22%) webpack
7 2 (0.15%) Vagrant
8 1 (0.073%) AdminStudio
8 1 (0.073%) Atlassian Bamboo
8 1 (0.073%) SilkPerformer
8 1 (0.073%) TeamCity
8 1 (0.073%) Visual Studio
General
1 213 (15.54%) Finance
2 104 (7.59%) Telecoms
3 77 (5.62%) Banking
4 43 (3.14%) Retail
5 30 (2.19%) Legal
6 26 (1.90%) Back Office
7 18 (1.31%) Billing
7 18 (1.31%) Manufacturing
8 17 (1.24%) Law
9 14 (1.02%) Front Office
10 13 (0.95%) Investment Banking
10 13 (0.95%) Marketing
11 9 (0.66%) Electronics
11 9 (0.66%) Publishing
12 8 (0.58%) French Language
13 7 (0.51%) Advertising
14 6 (0.44%) Local Government
14 6 (0.44%) Military
14 6 (0.44%) Pharmaceutical
15 5 (0.36%) Retail Banking
Job Titles
1 340 (24.80%) Analyst
2 136 (9.92%) Service Analyst
3 119 (8.68%) Service Desk Analyst
4 100 (7.29%) Service Manager
5 99 (7.22%) Support Engineer
6 98 (7.15%) Support Analyst
7 89 (6.49%) Field Engineer
8 81 (5.91%) 2nd Line Support
9 73 (5.32%) Field Service Engineer
10 50 (3.65%) Architect
10 50 (3.65%) Developer
10 50 (3.65%) Service Desk Support
11 49 (3.57%) 1st Line Support
11 49 (3.57%) Desktop Support
12 45 (3.28%) IT Support
13 43 (3.14%) 1st/2nd Line Support
13 43 (3.14%) Network Engineer
14 40 (2.92%) IT Engineer
15 39 (2.84%) 2nd Line Engineer
15 39 (2.84%) Administrator
Libraries, Frameworks & Software Standards
1 40 (2.92%) HTML
2 34 (2.48%) Web Services
3 17 (1.24%) XML
4 14 (1.02%) .NET
5 13 (0.95%) CSS
6 12 (0.88%) AngularJS
7 11 (0.80%) Hibernate
7 11 (0.80%) Java EE
7 11 (0.80%) Spring
8 10 (0.73%) HTML5
9 9 (0.66%) JSF
9 9 (0.66%) Middleware
10 8 (0.58%) Flash
10 8 (0.58%) XSLT
11 7 (0.51%) J2EE
11 7 (0.51%) SOAP
12 6 (0.44%) ASP.NET
12 6 (0.44%) JSP
12 6 (0.44%) Struts
12 6 (0.44%) XSL
Miscellaneous
1 113 (8.24%) Analytical Skills
2 79 (5.76%) Data Centre
3 54 (3.94%) Management Information System
4 49 (3.57%) CMDB
5 33 (2.41%) Blackberry
6 24 (1.75%) User Experience
7 22 (1.60%) Smartphone
8 21 (1.53%) Virtual Team
9 19 (1.39%) PDA
10 15 (1.09%) RSA SecurID
11 13 (0.95%) Driving Licence
11 13 (0.95%) Enterprise Software
11 13 (0.95%) IVR
12 12 (0.88%) Clustering
12 12 (0.88%) Computer Science
13 10 (0.73%) iPhone
13 10 (0.73%) Life Science
14 9 (0.66%) Mainframe
14 9 (0.66%) Video Conferencing
14 9 (0.66%) Wiki
Operating Systems
1 372 (27.13%) Windows
2 162 (11.82%) Windows 7
3 107 (7.80%) Linux
4 104 (7.59%) Windows Server
5 63 (4.60%) Windows Server 2012
6 61 (4.45%) Unix
7 60 (4.38%) Windows 10
7 60 (4.38%) Windows Server 2008
8 40 (2.92%) Windows Server 2003
9 36 (2.63%) Android
10 34 (2.48%) Windows 8
11 27 (1.97%) Windows XP
12 21 (1.53%) Mac OS X
13 19 (1.39%) Red Hat Enterprise Linux
14 14 (1.02%) Apple iOS
15 10 (0.73%) Solaris
15 10 (0.73%) Windows Vista
16 9 (0.66%) AIX
17 7 (0.51%) Windows 2000
18 4 (0.29%) MVS
Processes & Methodologies
1 544 (39.68%) ITIL
2 233 (16.99%) Service Management
3 192 (14.00%) Service Delivery
4 151 (11.01%) Incident Management
5 119 (8.68%) Change Management
6 117 (8.53%) Break/Fix
7 108 (7.88%) ITSM
8 105 (7.66%) Project Management
9 97 (7.08%) ITIL V3
10 83 (6.05%) Problem Management
11 75 (5.47%) Migration
12 72 (5.25%) Stakeholder Management
13 69 (5.03%) Continuous Improvement
14 68 (4.96%) Root Cause Analysis
15 58 (4.23%) Customer Requirements
16 55 (4.01%) Agile Software Development
16 55 (4.01%) Asset Management
17 50 (3.65%) PRINCE2
17 50 (3.65%) Service Design
18 48 (3.50%) Line Management
Programming Languages
1 96 (7.00%) SQL
2 53 (3.87%) Java
3 35 (2.55%) PowerShell
4 31 (2.26%) JavaScript
5 21 (1.53%) PL/SQL
6 20 (1.46%) C
7 16 (1.17%) Shell Script
8 15 (1.09%) Python
9 14 (1.02%) Perl
10 11 (0.80%) Bash Shell
11 10 (0.73%) VB
12 9 (0.66%) C#
12 9 (0.66%) T-SQL
13 8 (0.58%) C++
14 7 (0.51%) Ruby
15 5 (0.36%) JCL
16 4 (0.29%) VBScript
17 3 (0.22%) TypeScript
17 3 (0.22%) VBA
18 2 (0.15%) ABAP
Qualifications
1 161 (11.74%) Security Cleared
2 122 (8.90%) SC Cleared
3 82 (5.98%) Degree
4 80 (5.84%) Cisco Certification
5 75 (5.47%) ITIL Certification
5 75 (5.47%) Microsoft Certification
6 51 (3.72%) CCNA
7 42 (3.06%) CCNP
8 31 (2.26%) MCSE
9 23 (1.68%) DV Cleared
10 22 (1.60%) DBS Check
11 19 (1.39%) ITIL Foundation Certificate
12 18 (1.31%) MCP
13 16 (1.17%) BPSS Clearance
14 15 (1.09%) MCSA
15 14 (1.02%) PMP
15 14 (1.02%) VMware Certified Professional (VCP)
16 11 (0.80%) PMI Certification
17 10 (0.73%) CCIE
18 9 (0.66%) A+ Certification
Quality Assurance & Compliance
1 25 (1.82%) ISO/IEC 27001
2 24 (1.75%) QA
3 17 (1.24%) PMO
4 14 (1.02%) Disclosure Scotland
5 13 (0.95%) ISO/IEC 20000
6 9 (0.66%) Sarbanes-Oxley
7 8 (0.58%) PCI DSS
8 7 (0.51%) Data Quality
9 6 (0.44%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 4 (0.29%) ISO 9001
11 3 (0.22%) COSHH
12 2 (0.15%) MiFID
13 1 (0.073%) GMP
13 1 (0.073%) GxP
13 1 (0.073%) ISO/IEC 19770
13 1 (0.073%) JSP 440
System Software
1 281 (20.50%) Active Directory
2 72 (5.25%) VMware Infrastructure
3 29 (2.12%) Hyper-V
4 23 (1.68%) vSphere
5 17 (1.24%) Virtual Desktop
6 13 (0.95%) Oracle RAC
7 10 (0.73%) Docker
7 10 (0.73%) Terminal Services
8 9 (0.66%) XenApp
9 8 (0.58%) Virtual Machines
9 8 (0.58%) VMware ESXi
10 6 (0.44%) ISA Server
10 6 (0.44%) SRDF
10 6 (0.44%) UAG
10 6 (0.44%) XenDesktop
11 5 (0.36%) Forefront TMG
11 5 (0.36%) HDFS
12 4 (0.29%) DFS Replication
12 4 (0.29%) Microsoft App-V
12 4 (0.29%) VMware Workstation
Systems Management
1 81 (5.91%) SCCM
2 32 (2.33%) Ansible
3 31 (2.26%) SCOM
4 25 (1.82%) Tivoli
5 20 (1.46%) Terraform
6 15 (1.09%) Tivoli Storage Manager
7 14 (1.02%) Puppet
8 13 (0.95%) HP Data Protector
9 12 (0.88%) NetBackup
9 12 (0.88%) Opscode Chef
10 11 (0.80%) Cisco Prime
10 11 (0.80%) Netcool
11 10 (0.73%) DameWare
12 8 (0.58%) Control-M
13 7 (0.51%) Kubernetes
13 7 (0.51%) WSUS
14 6 (0.44%) AirWatch
14 6 (0.44%) vCenter Server
15 5 (0.36%) CA Wily
15 5 (0.36%) Oozie
Vendors
1 317 (23.12%) Microsoft
2 175 (12.76%) Cisco
3 126 (9.19%) HP
4 117 (8.53%) VMware
5 71 (5.18%) Citrix
6 70 (5.11%) Oracle
7 66 (4.81%) Remedy
8 51 (3.72%) ServiceNow
9 49 (3.57%) Apple
10 45 (3.28%) SAP
11 37 (2.70%) Dell
12 36 (2.63%) CheckPoint
13 34 (2.48%) F5
14 33 (2.41%) Juniper
15 30 (2.19%) IBM
16 27 (1.97%) LANDesk
16 27 (1.97%) Nokia
17 20 (1.46%) Huawei
17 20 (1.46%) NetApp
18 19 (1.39%) Red Hat
London
Harvey Nash plc
Rate: £130 - £147 per day
Posted: Yesterday
Warrington, Cheshire
LA International
Rate: £140 - £160 per day
Posted: 12 hours ago
London
Venn Group
Rate: £200 - £230 Per Day
Posted: Yesterday
Greater Manchester
Frazer John Recruitment Ltd
Rate: £120 - £140 per day
Posted: 2 days ago
London
Lawrence Harvey
Rate: £450 - £550 per day
Posted: Yesterday
Edinburgh, Midlothian
Spring Technology
Posted: 7 hours ago
Nottingham, Nottinghamshire
Reed Technology
Rate: £15 - £22 per hour
Posted: 2 days ago
Lutterworth, Leicestershire
Fruition IT Resources Limited
Rate: £105 - £155 per day
Posted: 6 days ago
Bracknell, Berkshire
Lorien Resourcing
Rate: £14 - £15 per hour
Posted: 6 days ago
London
Computer People
Rate: £30000.00 - £35000.00 per annum
Posted: 5 days ago
London
Experis Ltd
Rate: £350.00 - £425.00 per day
Posted: 5 days ago
Oxford
Computer Futures
Rate: competitive
Posted: Yesterday
London
Opilio Recruitment
Rate: From £28,000 to £31,000 per annum
Posted: 5 days ago
London
Roc Search
Posted: 12 hours ago
Horsham, West Sussex
Clearwater People Solutions
Rate: £200 - £275 Per Day
Posted: 5 days ago
Doncaster, South Yorkshire
Premier IT
Posted: 6 days ago
Wellingborough
Call Centre Associates
Rate: £10.25 - £10.75 per hour
Posted: 5 days ago
Derby, Derbyshire
Smarterways Ltd.
Rate: From £20,000 to £30,000 per annum
Posted: 7 days ago
Warrington, Cheshire
Lorien Resourcing
Rate: £8 - £9.50 per hour
Posted: Yesterday
Warrington, Cheshire
Lorien Resourcing
Rate: £8 - £9.50 per hour
Posted: 2 days ago
Middlesex
Gibbs
Rate: £0 - £375 per day
Posted: 19 days ago
Cambridge
Cambridge Assessment
Rate: Competitive
Posted: 6 days ago
Milton Keynes
People Source Consulting
Rate: £450 - £500 per day
Posted: 8 days ago