Service Level Agreement (SLA)
UK
The table below provides summary statistics for contract job vacancies requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 5 July 2025, comparing them to the same period in the previous two years.
| 6 months to 5 Jul 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 192 | 147 | 191 |
| Rank change year-on-year | -45 | +44 | -15 |
| Contract jobs citing SLA | 444 | 702 | 771 |
| As % of all contract jobs advertised in the UK | 1.40% | 1.62% | 1.36% |
| As % of the Quality Assurance & Compliance category | 8.56% | 11.84% | 10.01% |
| Number of daily rates quoted | 257 | 330 | 408 |
| 10th Percentile | £191 | £156 | £140 |
| 25th Percentile | £220 | £206 | £200 |
| Median daily rate (50th Percentile) | £350 | £340 | £300 |
| Median % change year-on-year | +2.94% | +13.33% | -14.29% |
| 75th Percentile | £538 | £498 | £488 |
| 90th Percentile | £613 | £585 | £600 |
| UK excluding London median daily rate | £281 | £300 | £275 |
| % change year-on-year | -6.50% | +9.09% | +6.69% |
| Number of hourly rates quoted | 55 | 89 | 68 |
| 10th Percentile | £16.02 | £11.07 | £12.85 |
| 25th Percentile | £18.16 | £12.75 | £14.00 |
| Median hourly rate | £22.14 | £16.19 | £18.72 |
| Median % change year-on-year | +36.75% | -13.49% | +13.42% |
| 75th Percentile | £25.15 | £23.80 | £35.00 |
| 90th Percentile | £39.15 | £27.47 | £47.00 |
| UK excluding London median hourly rate | £22.14 | £14.16 | £18.23 |
| % change year-on-year | +56.36% | -22.30% | +10.45% |
All Quality Assurance and Compliance Skills
UK
SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills.
| Contract vacancies with a requirement for quality assurance or compliance skills | 5,188 | 5,931 | 7,701 |
| As % of all contract IT jobs advertised in the UK | 16.31% | 13.68% | 13.62% |
| Number of daily rates quoted | 3,324 | 3,676 | 5,262 |
| 10th Percentile | £280 | £282 | £300 |
| 25th Percentile | £400 | £400 | £413 |
| Median daily rate (50th Percentile) | £500 | £501 | £525 |
| Median % change year-on-year | -0.10% | -4.67% | - |
| 75th Percentile | £613 | £625 | £650 |
| 90th Percentile | £725 | £749 | £750 |
| UK excluding London median daily rate | £470 | £475 | £500 |
| % change year-on-year | -1.05% | -5.00% | +7.53% |
| Number of hourly rates quoted | 219 | 430 | 256 |
| 10th Percentile | £14.78 | £11.07 | £14.00 |
| 25th Percentile | £18.50 | £13.52 | £19.36 |
| Median hourly rate | £30.00 | £23.80 | £37.50 |
| Median % change year-on-year | +26.05% | -36.53% | +38.89% |
| 75th Percentile | £62.25 | £49.69 | £62.68 |
| 90th Percentile | £83.05 | £70.00 | £79.88 |
| UK excluding London median hourly rate | £27.59 | £21.69 | £35.50 |
| % change year-on-year | +27.21% | -38.92% | +61.36% |
SLA
Job Vacancy Trend
Job postings citing SLA as a proportion of all IT jobs advertised.
SLA
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing SLA.
SLA
Daily Rate Histogram
Daily rate distribution for jobs citing SLA over the 6 months to 5 July 2025.
SLA
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing SLA.
SLA
Hourly Rate Histogram
Hourly rate distribution of jobs citing SLA over the 6 months to 5 July 2025.
SLA
Top 17 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 5 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -30 | 405 | £350 | - | 1,292 |
| UK excluding London | -27 | 302 | £281 | -6.50% | 830 |
| London | -20 | 127 | £375 | -6.25% | 541 |
| South East | +16 | 102 | £275 | -21.43% | 220 |
| Work from Home | -46 | 83 | £350 | -5.41% | 473 |
| Midlands | +12 | 66 | £363 | +24.46% | 138 |
| West Midlands | +19 | 59 | £363 | +47.96% | 83 |
| North of England | -53 | 54 | £325 | -32.85% | 215 |
| South West | +8 | 37 | £273 | -0.91% | 91 |
| Yorkshire | +5 | 28 | £251 | -41.06% | 68 |
| North West | -55 | 25 | £425 | -19.05% | 134 |
| East of England | +19 | 19 | £225 | -15.09% | 83 |
| Scotland | -12 | 16 | £309 | -2.06% | 52 |
| Wales | -15 | 8 | £263 | +94.44% | 24 |
| East Midlands | -6 | 7 | - | - | 55 |
| North East | -3 | 1 | - | - | 13 |
| Northern Ireland | -22 | 1 | - | - | 23 |
SLA
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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