The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 3 months to 28 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
3 months to
28 Apr 2017
Same period 2016 Same period 2015
Rank 185 156 132
Rank change year-on-year -29 -24  
Contract jobs citing SLA 631 866 972
As % of all contract IT jobs advertised in the UK 1.34% 1.55% 1.74%
As % of the Quality Assurance & Compliance category 11.64% 14.00% 15.33%
Number of daily rates quoted 338 433 471
Median daily rate £330 £320 £318
Median daily rate % change year-on-year +3.12% +0.78%  
90% offered a daily rate of more than £115 £125 £123
10% offered a daily rate of more than £550 £493 £500
UK excluding London median daily rate £311 £286 £300
% change year-on-year +8.57% -4.60%  
Number of hourly rates quoted 80 89 87
Median hourly rate £15.00 £16.10 £16.00
Median hourly rate % change year-on-year -6.83% +0.62%  
90% offered a hourly rate of more than £11.00 £10.00 £10.92
10% offered a hourly rate of more than £25.00 £25.50 £32.31
UK excluding London median hourly rate £15.00 £15.55 £15.50
% change year-on-year -3.53% +0.32%  

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance and compliance skills.

Contract Quality Assurance & Compliance Skills
UK
Contract job vacancies with a requirement for quality assurance and compliance skills 5422 6184 6340
As % of all contract IT job vacancies advertised in the UK 11.50% 11.07% 11.38%
Number of daily rates quoted 3529 4005 3845
Median daily rate £450 £420 £400
Median daily rate % change year-on-year +7.14% +5.00%  
90% offered a daily rate of more than £270 £250 £246
10% offered a daily rate of more than £600 £599 £575
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00%  
Number of hourly rates quoted 158 193 182
Median hourly rate £22.25 £25.50 £25.00
Median hourly rate % change year-on-year -12.74% +2.00%  
90% offered a hourly rate of more than £11.50 £12.50 £11.65
10% offered a hourly rate of more than £51.00 £52.50 £47.50
UK excluding London median hourly rate £24.00 £33.00 £25.56
% change year-on-year -27.27% +29.10%  

SLA
Job Vacancy Trend

The job posting trend of jobs advertised citing SLA as a proportion of all contract or permanent IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 3 months to 28 April 2017.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 3 months to 28 April 2017.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 3 months to 28 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 559 £338 +4.65% 225
London -9 192 £360 +2.85% 44
South East -34 145 £350 +25.00% 66
Berkshire -21 50 £375 +47.78% 7
East of England -34 43 £244 +1.56% 15
South West -20 38 £344 +25.00% 21
Yorkshire +28 36 £165 +26.92% 11
City of London -1 34 £463 +37.03% 8
North West +18 32 £345 +18.96% 31
West Midlands -3 32 £238 -38.31% 18
Wales +27 31 £475 +90.00%
Buckinghamshire -13 27 £291 -33.97% 16
East Midlands +2 25 £269 -52.22% 15
Bristol +2 21 £338 -3.57% 6
Reading -13 21 £400 +142.42% 3
West Yorkshire +15 19 £240 +92.00% 5
Hampshire +5 19 £408 +10.50% 26
Milton Keynes -11 19 £225 -48.86% 16
South Wales +21 18 £173 -54.00%
Manchester +9 18 £311 +0.23% 24
Surrey -26 18 £439 +59.68% 4
North East -10 15 £330 +12.82% 4
Tyne and Wear -4 14 £310 +5.98% 1
Bedfordshire +10 13 £375 +226.08% 2
Nottinghamshire +16 12 £254 - 8
Nottingham +14 12 £254 - 7
Leeds +12 12 £180 +44.00% 1
Cambridgeshire -5 12 £111 -51.09% 2
Swansea - 12 £481 -
West Wales - 12 £481 -

For the 6 months to 28 April 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for SLA.

1 548 (39.40%) ITIL
2 375 (26.96%) Windows
3 326 (23.44%) Microsoft
4 263 (18.91%) Service Management
5 247 (17.76%) Active Directory
6 232 (16.68%) Finance
7 205 (14.74%) Microsoft Office
8 200 (14.38%) Service Delivery
9 168 (12.08%) Cisco
10 163 (11.72%) Security Cleared
11 156 (11.21%) Windows 7
12 151 (10.86%) Incident Management
13 142 (10.21%) Change Management
14 137 (9.85%) Linux
15 128 (9.20%) SC Cleared
16 126 (9.06%) Analytical Skills
17 124 (8.91%) HP
18 117 (8.41%) ITSM
18 117 (8.41%) VMware
19 108 (7.76%) Telecoms
20 106 (7.62%) Microsoft Excel
21 101 (7.26%) Windows Server
22 99 (7.12%) Project Management
23 98 (7.05%) SQL
24 94 (6.76%) Firewall
25 93 (6.69%) Problem Management
26 89 (6.40%) Oracle
27 86 (6.18%) ITIL V3
28 84 (6.04%) Data Centre
29 82 (5.90%) DNS

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 70 (5.03%) MS Exchange
2 49 (3.52%) SharePoint
3 35 (2.52%) WebSphere
4 34 (2.44%) Skype for Business
5 27 (1.94%) Blackberry Enterprise Server
5 27 (1.94%) Exchange Server 2010
5 27 (1.94%) IIS
6 20 (1.44%) WebLogic
7 19 (1.37%) Exchange Server 2007
8 16 (1.15%) Exchange Server 2013
9 13 (0.93%) CMS
10 10 (0.72%) JBoss
11 9 (0.65%) Oracle SOA Suite
12 8 (0.58%) Apache
13 7 (0.50%) IBM Domino
13 7 (0.50%) Tuxedo
13 7 (0.50%) WebLogic Portal
14 6 (0.43%) BizTalk Server
15 5 (0.36%) OpenStack
16 4 (0.29%) Gentran
Applications
1 205 (14.74%) Microsoft Office
2 106 (7.62%) Microsoft Excel
3 66 (4.74%) Microsoft PowerPoint
4 29 (2.08%) MS Visio
5 23 (1.65%) Spreadsheet
6 6 (0.43%) Microsoft Project
7 2 (0.14%) InfoPath
7 2 (0.14%) Maya
8 1 (0.072%) Acrobat
Business Applications
1 11 (0.79%) Remedy ITSM
2 9 (0.65%) Maximo
3 5 (0.36%) Dynamics CRM
4 4 (0.29%) Oracle EBS
4 4 (0.29%) Payment Gateway
4 4 (0.29%) SAP Oil and Gas
5 3 (0.22%) Oracle EBS R12
5 3 (0.22%) Oracle ERP
5 3 (0.22%) Oracle Subledger Accounting
6 2 (0.14%) Bloomberg TOMS
6 2 (0.14%) ION MarketView
6 2 (0.14%) Oracle E-Business Tax
6 2 (0.14%) Oracle Financials
6 2 (0.14%) SAP CO
6 2 (0.14%) SAP EHS
6 2 (0.14%) SAP FI
6 2 (0.14%) SAP FI/CO
6 2 (0.14%) SAP PLM
6 2 (0.14%) SAP Retail
6 2 (0.14%) SAP SD
Cloud Services
1 81 (5.82%) Office 365
2 47 (3.38%) Amazon AWS
3 43 (3.09%) IaaS
3 43 (3.09%) PaaS
4 38 (2.73%) Microsoft Azure
5 37 (2.66%) SaaS
6 28 (2.01%) AWS CloudFormation
7 6 (0.43%) Cloud Computing
8 5 (0.36%) Mimecast
8 5 (0.36%) SuccessFactors
9 4 (0.29%) IBM Cloud
9 4 (0.29%) SoftLayer
10 3 (0.22%) IBM SmartCloud
11 2 (0.14%) Amazon EC2
11 2 (0.14%) OneDrive
11 2 (0.14%) Virtual Private Cloud
12 1 (0.072%) Azure Active Directory
12 1 (0.072%) FinancialForce.com
12 1 (0.072%) Google Cloud Platform
12 1 (0.072%) Yammer
Communications & Networking
1 94 (6.76%) Firewall
2 82 (5.90%) DNS
3 71 (5.10%) WAN
4 55 (3.95%) DHCP
5 51 (3.67%) VPN
6 50 (3.59%) LAN
7 47 (3.38%) Wireless
8 45 (3.24%) Internet
9 42 (3.02%) SAN
10 36 (2.59%) TCP/IP
11 35 (2.52%) Network Security
12 33 (2.37%) VoIP
13 31 (2.23%) MPLS
14 23 (1.65%) Cisco ASA
15 21 (1.51%) Cisco Nexus
16 18 (1.29%) VLAN
17 17 (1.22%) 3G
17 17 (1.22%) Skype
18 16 (1.15%) BGP
18 16 (1.15%) LDAP
Database & Business Intelligence
1 59 (4.24%) SQL Server
2 41 (2.95%) Oracle Database
3 16 (1.15%) Oracle Database 10g
3 16 (1.15%) Oracle Reports
4 15 (1.08%) SQL Server 2008
5 11 (0.79%) SQL Server 2012
6 10 (0.72%) DB2
6 10 (0.72%) SQL Server Reporting Services
7 8 (0.58%) MongoDB
7 8 (0.58%) Oracle BI Publisher
7 8 (0.58%) Relational Database
8 7 (0.50%) Big Data
8 7 (0.50%) BusinessObjects Business Intelligence
8 7 (0.50%) SQL Server Integration Services
9 6 (0.43%) SQL Server 2005
10 5 (0.36%) DataStage
11 4 (0.29%) Oracle Database 12c
11 4 (0.29%) RDBMS
11 4 (0.29%) SQL Server 2014
12 3 (0.22%) Sqoop
Development Applications
1 11 (0.79%) JIRA
2 6 (0.43%) Subversion
3 5 (0.36%) Jenkins
4 4 (0.29%) MSI
4 4 (0.29%) Vagrant
4 4 (0.29%) VSS/SourceSafe
5 3 (0.22%) Visual Studio
6 2 (0.14%) JMeter
6 2 (0.14%) Selenium
6 2 (0.14%) SQL Server Management Studio (SSMS)
6 2 (0.14%) Team Foundation Server
7 1 (0.072%) AdminStudio
7 1 (0.072%) Atlassian Bamboo
7 1 (0.072%) Git (software)
7 1 (0.072%) NWDI
7 1 (0.072%) StarTeam
7 1 (0.072%) TeamCity
7 1 (0.072%) Travis CI
General
1 232 (16.68%) Finance
2 108 (7.76%) Telecoms
3 69 (4.96%) Banking
4 37 (2.66%) Retail
5 35 (2.52%) Legal
6 23 (1.65%) Billing
6 23 (1.65%) Law
7 21 (1.51%) Back Office
8 18 (1.29%) Manufacturing
9 14 (1.01%) Marketing
10 12 (0.86%) Electronics
10 12 (0.86%) Front Office
11 11 (0.79%) Advertising
12 10 (0.72%) Publishing
13 9 (0.65%) Financial Institution
13 9 (0.65%) French Language
14 8 (0.58%) Investment Banking
15 6 (0.43%) Local Government
16 4 (0.29%) Automotive
17 3 (0.22%) Corporate Banking
Job Titles
1 317 (22.79%) Analyst
2 123 (8.84%) Service Analyst
3 104 (7.48%) Support Engineer
4 103 (7.40%) Service Desk Analyst
5 102 (7.33%) Service Manager
6 99 (7.12%) Support Analyst
7 94 (6.76%) Field Engineer
8 83 (5.97%) 2nd Line Support
9 75 (5.39%) Field Service Engineer
10 53 (3.81%) Administrator
10 53 (3.81%) IT Support
11 51 (3.67%) 2nd Line Engineer
11 51 (3.67%) IT Engineer
12 50 (3.59%) Consultant
13 48 (3.45%) 1st/2nd Line Support
14 47 (3.38%) Delivery Manager
15 46 (3.31%) Developer
16 45 (3.24%) Architect
17 44 (3.16%) Network Engineer
17 44 (3.16%) Service Desk Support
Libraries, Frameworks & Software Standards
1 44 (3.16%) Web Services
2 27 (1.94%) HTML
3 26 (1.87%) XML
4 18 (1.29%) Hibernate
4 18 (1.29%) Java EE
4 18 (1.29%) Spring
5 16 (1.15%) .NET
5 16 (1.15%) JSF
6 14 (1.01%) JSP
7 13 (0.93%) J2EE
8 12 (0.86%) AngularJS
8 12 (0.86%) XSLT
9 11 (0.79%) Struts
9 11 (0.79%) XSL
10 10 (0.72%) Middleware
11 8 (0.58%) Twitter Bootstrap
12 5 (0.36%) Ajax
12 5 (0.36%) ASP.NET
12 5 (0.36%) EJB
12 5 (0.36%) Node.js
Miscellaneous
1 126 (9.06%) Analytical Skills
2 84 (6.04%) Data Centre
3 63 (4.53%) Management Information System
4 49 (3.52%) CMDB
5 32 (2.30%) Blackberry
6 26 (1.87%) Smartphone
7 18 (1.29%) Computer Science
8 17 (1.22%) Virtual Team
9 16 (1.15%) PDA
10 15 (1.08%) Clustering
10 15 (1.08%) RSA SecurID
11 13 (0.93%) Tandem
12 12 (0.86%) Wiki
13 11 (0.79%) Driving Licence
13 11 (0.79%) Mainframe
14 10 (0.72%) Life Science
15 8 (0.58%) EPoS
15 8 (0.58%) iPad
15 8 (0.58%) iPhone
15 8 (0.58%) IVR
Operating Systems
1 375 (26.96%) Windows
2 156 (11.21%) Windows 7
3 137 (9.85%) Linux
4 101 (7.26%) Windows Server
5 76 (5.46%) Unix
6 60 (4.31%) Windows Server 2012
7 58 (4.17%) Windows Server 2008
8 47 (3.38%) Windows XP
9 43 (3.09%) Android
10 42 (3.02%) Windows 10
11 38 (2.73%) Windows Server 2003
12 31 (2.23%) AIX
13 29 (2.08%) Windows 8
14 24 (1.73%) Windows 2000
15 22 (1.58%) Mac OS X
16 17 (1.22%) Red Hat Enterprise Linux
17 14 (1.01%) Solaris
18 13 (0.93%) Apple iOS
19 7 (0.50%) Windows Vista
20 4 (0.29%) MVS
Processes & Methodologies
1 548 (39.40%) ITIL
2 263 (18.91%) Service Management
3 200 (14.38%) Service Delivery
4 151 (10.86%) Incident Management
5 142 (10.21%) Change Management
6 117 (8.41%) ITSM
7 99 (7.12%) Project Management
8 93 (6.69%) Problem Management
9 86 (6.18%) ITIL V3
10 71 (5.10%) Continuous Improvement
11 68 (4.89%) Migration
12 65 (4.67%) Agile Software Development
12 65 (4.67%) CRM
13 56 (4.03%) Root Cause Analysis
14 55 (3.95%) Customer Requirements
14 55 (3.95%) Stakeholder Management
14 55 (3.95%) Time Management
15 54 (3.88%) High Availability
16 51 (3.67%) Release Management
16 51 (3.67%) Service Design
Programming Languages
1 98 (7.05%) SQL
2 63 (4.53%) Java
3 35 (2.52%) PowerShell
4 28 (2.01%) PL/SQL
5 23 (1.65%) JavaScript
6 17 (1.22%) C
7 14 (1.01%) Perl
8 11 (0.79%) Python
8 11 (0.79%) Ruby
9 10 (0.72%) C#
10 9 (0.65%) Bash Shell
10 9 (0.65%) Shell Script
11 7 (0.50%) C++
11 7 (0.50%) VB
12 6 (0.43%) T-SQL
13 5 (0.36%) JCL
14 4 (0.29%) PHP
14 4 (0.29%) VBScript
15 3 (0.22%) COBOL
16 2 (0.14%) ABAP
Qualifications
1 163 (11.72%) Security Cleared
2 128 (9.20%) SC Cleared
3 78 (5.61%) Cisco Certification
3 78 (5.61%) Degree
4 61 (4.39%) Microsoft Certification
5 56 (4.03%) ITIL Certification
6 50 (3.59%) CCNA
7 46 (3.31%) CCNP
8 25 (1.80%) DBS Check
9 23 (1.65%) MCSE
10 19 (1.37%) BPSS Clearance
11 16 (1.15%) DV Cleared
12 12 (0.86%) ITIL Foundation Certificate
12 12 (0.86%) MCSA
13 11 (0.79%) MCP
14 10 (0.72%) CCIP
14 10 (0.72%) PMP
15 9 (0.65%) A+ Certification
15 9 (0.65%) ECDL
15 9 (0.65%) ISEB
Quality Assurance & Compliance
1 30 (2.16%) QA
2 25 (1.80%) PMO
3 23 (1.65%) ISO/IEC 27001
4 15 (1.08%) Disclosure Scotland
5 14 (1.01%) PCI DSS
6 12 (0.86%) Sarbanes-Oxley
7 5 (0.36%) Data Quality
8 4 (0.29%) JSP 440
9 3 (0.22%) ISO/IEC 20000
9 3 (0.22%) ISO27002
10 2 (0.14%) ISO 9001
10 2 (0.14%) MiFID
11 1 (0.072%) COBIT
11 1 (0.072%) COSHH
11 1 (0.072%) GMP
11 1 (0.072%) GxP
11 1 (0.072%) ISO19770
System Software
1 247 (17.76%) Active Directory
2 77 (5.54%) VMware Infrastructure
3 32 (2.30%) Hyper-V
4 28 (2.01%) vSphere
5 21 (1.51%) Oracle RAC
6 17 (1.22%) Virtual Desktop
7 12 (0.86%) VMware ESX
8 11 (0.79%) XenApp
9 8 (0.58%) Microsoft App-V
10 7 (0.50%) SRDF
10 7 (0.50%) Virtual Machines
11 6 (0.43%) ISA Server
11 6 (0.43%) Terminal Services
11 6 (0.43%) UAG
11 6 (0.43%) XenDesktop
12 5 (0.36%) Docker
12 5 (0.36%) Forefront TMG
13 4 (0.29%) vCloud
14 3 (0.22%) Firmware
14 3 (0.22%) HDFS
Systems Management
1 61 (4.39%) SCCM
2 34 (2.44%) Ansible
3 27 (1.94%) Terraform
4 25 (1.80%) SCOM
5 24 (1.73%) Tivoli
6 16 (1.15%) NetBackup
6 16 (1.15%) Tivoli Storage Manager
7 11 (0.79%) AirWatch
7 11 (0.79%) HP Data Protector
7 11 (0.79%) Puppet
8 8 (0.58%) Opscode Chef
9 7 (0.50%) Control-M
9 7 (0.50%) Enterprise Manager Cloud Control
9 7 (0.50%) Netcool
9 7 (0.50%) WSUS
10 6 (0.43%) ITRS Geneos
10 6 (0.43%) Thomson Reuters DACS
11 5 (0.36%) BladeLogic
11 5 (0.36%) Cisco Prime
11 5 (0.36%) Norton AntiVirus
Vendors
1 326 (23.44%) Microsoft
2 168 (12.08%) Cisco
3 124 (8.91%) HP
4 117 (8.41%) VMware
5 89 (6.40%) Oracle
6 57 (4.10%) Citrix
7 56 (4.03%) ServiceNow
8 55 (3.95%) Remedy
9 52 (3.74%) SAP
10 47 (3.38%) Apple
11 39 (2.80%) F5
12 37 (2.66%) CheckPoint
13 33 (2.37%) Dell
14 31 (2.23%) IBM
15 30 (2.16%) Huawei
15 30 (2.16%) Juniper
16 28 (2.01%) Avaya
17 26 (1.87%) Nokia
18 25 (1.80%) NetApp
19 23 (1.65%) Red Hat
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £14 - £18 per hour
Posted: 2 hours ago
Oxford, Oxfordshire
Computer People
Posted: Yesterday
London
Burns Sheehan
Rate: £100 - £135 per day
Posted: Yesterday
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: Yesterday
Oxfordshire
Computer People
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: £225 per day
Posted: 2 days ago
Reading, Berkshire
Computer People
Posted: 3 days ago
Aberdeen, Aberdeenshire
Experis Ltd
Rate: £150.00 - £151 per day
Posted: 2 days ago
Hampshire
Venn Group
Rate: £350 - £400 Per Day
Posted: 2 days ago
Reading, Berkshire
Experis Ltd
Rate: £17 - £21 per hour
Posted: 2 days ago
Bristol
CPS Group Limited
Rate: £100 - £140 per day + DoE
Posted: 2 days ago
Nottingham, Nottinghamshire
MHR
Rate: Competitive Salary, Free Parking, 25 Days Holiday, Free Training
Posted: 18 days ago
Bristol, Avon
Experis Ltd
Rate: £190.00 - £220.00 per day
Posted: 4 days ago
Warwick, Warwickshire
IBM Client Innovation Centre
Rate: From £31,000 to £39,200 per annum
Posted: 21 days ago
South Yorkshire
Executive Resource Group
Rate: £300 - £301 per day
Posted: 3 days ago