SLA Contracts

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA) UK
Location	3 months to 28 Jun 2017	Same period 2016	Same period 2015
Rank	165	151	138
Rank change year-on-year	-14	-13
Contract jobs citing SLA	705	901	944
As % of all contract IT jobs advertised in the UK	1.50%	1.67%	1.71%
As % of the Quality Assurance & Compliance category	12.83%	14.47%	14.92%
Number of daily rates quoted	386	481	496
Median daily rate	£300	£320	£324
Median daily rate % change year-on-year	-6.25%	-1.25%
90% offered a daily rate of more than	£100	£120	£130
10% offered a daily rate of more than	£506	£501	£500
UK excluding London median daily rate	£275	£300	£300
% change year-on-year	-8.33%	-
Number of hourly rates quoted	84	83	101
Median hourly rate	£14.75	£16.00	£15.77
Median hourly rate % change year-on-year	-7.81%	+1.45%
90% offered a hourly rate of more than	£10.50	£11.24	£10.50
10% offered a hourly rate of more than	£25.00	£28.50	£27.78
UK excluding London median hourly rate	£14.50	£15.00	£15.25
% change year-on-year	-3.33%	-1.63%

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance and compliance skills.

Contract Quality Assurance & Compliance Skills UK
Contract job vacancies with a requirement for quality assurance and compliance skills	5495	6228	6328
As % of all contract IT job vacancies advertised in the UK	11.67%	11.56%	11.47%
Number of daily rates quoted	4302	4784	4911
Median daily rate	£450	£415	£400
Median daily rate % change year-on-year	+8.43%	+3.75%
90% offered a daily rate of more than	£250	£238	£240
10% offered a daily rate of more than	£631	£600	£600
UK excluding London median daily rate	£400	£380	£375
% change year-on-year	+5.26%	+1.33%
Number of hourly rates quoted	242	268	231
Median hourly rate	£25.06	£28.00	£22.00
Median hourly rate % change year-on-year	-10.50%	+27.27%
90% offered a hourly rate of more than	£12.00	£12.15	£11.25
10% offered a hourly rate of more than	£47.50	£48.75	£51.30
UK excluding London median hourly rate	£25.00	£28.00	£21.55
% change year-on-year	-10.71%	+29.93%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 3 months to 28 June 2017.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 3 months to 28 June 2017.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	-29	605	£325	-	232
UK excluding London	-24	482	£275	-8.33%	176
London	-5	197	£338	-10.00%	65
South East	-10	186	£373	+6.42%	53
North of England	-22	92	£180	-35.71%	61
East of England	0	65	£300	+71.42%	18
Midlands	+3	49	£235	-21.66%	25
Scotland	+25	39	£110	-59.63%	5
Wales	+26	31	£180	-52.00%	4
South West	-20	23	£270	-22.85%	10
Northern Ireland	-51	1	£390	-2.50%

SLA
Top 30 Co-occurring IT Skills

For the 6 months to 28 June 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for SLA.

1	544 (39.68%)	ITIL
2	372 (27.13%)	Windows
3	317 (23.12%)	Microsoft
4	281 (20.50%)	Active Directory
5	245 (17.87%)	Microsoft Office
6	233 (16.99%)	Service Management
7	213 (15.54%)	Finance
8	192 (14.00%)	Service Delivery
9	175 (12.76%)	Cisco
10	162 (11.82%)	Windows 7
11	161 (11.74%)	Security Cleared
12	151 (11.01%)	Incident Management
13	126 (9.19%)	HP
14	122 (8.90%)	SC Cleared
15	119 (8.68%)	Change Management

16	117 (8.53%)	VMware
16	117 (8.53%)	Break/Fix
17	113 (8.24%)	Analytical Skills
18	110 (8.02%)	Firewall
19	108 (7.88%)	ITSM
20	107 (7.80%)	Linux
21	105 (7.66%)	Project Management
22	104 (7.59%)	Telecoms
22	104 (7.59%)	Windows Server
23	97 (7.08%)	ITIL V3
24	96 (7.00%)	SQL
25	86 (6.27%)	Microsoft Excel
26	83 (6.05%)	Problem Management
27	82 (5.98%)	Degree
28	81 (5.91%)	SCCM

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	71 (5.18%)	MS Exchange
2	46 (3.36%)	SharePoint
3	28 (2.04%)	Exchange Server 2010
3	28 (2.04%)	Skype for Business
4	26 (1.90%)	Exchange Server 2007
5	24 (1.75%)	Blackberry Enterprise Server
6	21 (1.53%)	IIS
7	18 (1.31%)	WebSphere
8	13 (0.95%)	Exchange Server 2013
8	13 (0.95%)	JBoss
9	11 (0.80%)	Apache
10	8 (0.58%)	CMS
10	8 (0.58%)	Tuxedo
10	8 (0.58%)	WebLogic
11	7 (0.51%)	IBM Domino
12	6 (0.44%)	SAS
13	5 (0.36%)	Apache Pig
14	4 (0.29%)	FileNet
14	4 (0.29%)	Mule ESB
14	4 (0.29%)	SharePoint 2013

Applications
1	245 (17.87%)	Microsoft Office
2	86 (6.27%)	Microsoft Excel
3	48 (3.50%)	Microsoft PowerPoint
4	41 (2.99%)	MS Visio
5	19 (1.39%)	Spreadsheet
6	9 (0.66%)	Microsoft Project
7	5 (0.36%)	Adobe After Effects
8	3 (0.22%)	InfoPath
9	1 (0.073%)	S-PLUS

Business Applications
1	24 (1.75%)	Remedy ITSM
2	5 (0.36%)	Dynamics CRM
2	5 (0.36%)	Maximo
3	4 (0.29%)	SAP ERP
3	4 (0.29%)	Temenos T24
4	3 (0.22%)	Oracle EBS R12
4	3 (0.22%)	Oracle Subledger Accounting
4	3 (0.22%)	SAP Oil and Gas
5	2 (0.15%)	Bloomberg TOMS
5	2 (0.15%)	ION MarketView
5	2 (0.15%)	Oracle Assets
5	2 (0.15%)	Oracle Financials
5	2 (0.15%)	Oracle General Ledger
5	2 (0.15%)	Oracle Payables
5	2 (0.15%)	Oracle Receivables
5	2 (0.15%)	Payment Gateway
5	2 (0.15%)	SAP CO
5	2 (0.15%)	SAP EHS
5	2 (0.15%)	SAP FI/CO
5	2 (0.15%)	SAP PLM

Cloud Services
1	79 (5.76%)	Office 365
2	35 (2.55%)	Amazon AWS
3	24 (1.75%)	Microsoft Azure
4	22 (1.60%)	AWS CloudFormation
5	13 (0.95%)	SaaS
6	7 (0.51%)	IaaS
7	6 (0.44%)	Cloud Computing
8	5 (0.36%)	Adobe Creative Cloud
8	5 (0.36%)	PaaS
9	4 (0.29%)	Mimecast
9	4 (0.29%)	OneDrive
10	3 (0.22%)	G Suite
10	3 (0.22%)	IBM SmartCloud
10	3 (0.22%)	iTunes
10	3 (0.22%)	SuccessFactors
11	2 (0.15%)	IBM Cloud
11	2 (0.15%)	SoftLayer
11	2 (0.15%)	Virtual Private Cloud
12	1 (0.073%)	Amazon CloudWatch
12	1 (0.073%)	AWS Elastic Beanstalk

Communications & Networking
1	110 (8.02%)	Firewall
2	74 (5.40%)	WAN
3	69 (5.03%)	DNS
4	64 (4.67%)	LAN
4	64 (4.67%)	VPN
5	56 (4.08%)	Wireless
6	50 (3.65%)	DHCP
7	38 (2.77%)	Internet
8	35 (2.55%)	SAN
9	34 (2.48%)	VoIP
10	33 (2.41%)	TCP/IP
11	29 (2.12%)	Cisco ASA
12	27 (1.97%)	Network Security
13	22 (1.60%)	MPLS
14	19 (1.39%)	Wi-Fi
15	17 (1.24%)	VLAN
16	16 (1.17%)	Cisco Nexus
17	14 (1.02%)	3G
18	13 (0.95%)	Intranet
19	12 (0.88%)	Remote Desktop

Database & Business Intelligence
1	60 (4.38%)	SQL Server
2	22 (1.60%)	Oracle Database
3	15 (1.09%)	SQL Server 2008
4	14 (1.02%)	SQL Server 2012
5	12 (0.88%)	SQL Server Reporting Services
6	10 (0.73%)	Oracle Database 10g
6	10 (0.73%)	SQL Server Integration Services
7	9 (0.66%)	Big Data
7	9 (0.66%)	BusinessObjects Business Intelligence
7	9 (0.66%)	DataStage
8	8 (0.58%)	SQL Server 2005
8	8 (0.58%)	SQL Server 2014
9	7 (0.51%)	Relational Database
10	6 (0.44%)	Data Warehouse
10	6 (0.44%)	Oracle Reports
11	5 (0.36%)	Apache Hive
11	5 (0.36%)	Hadoop
11	5 (0.36%)	HBase
11	5 (0.36%)	SQL Server Analysis Services
11	5 (0.36%)	Sqoop

Development Applications
1	11 (0.80%)	JIRA
2	9 (0.66%)	Jenkins
3	7 (0.51%)	Subversion
4	6 (0.44%)	VSS/SourceSafe
5	4 (0.29%)	Git (software)
6	3 (0.22%)	gulp
6	3 (0.22%)	Introscope
6	3 (0.22%)	MSI
6	3 (0.22%)	Protractor
6	3 (0.22%)	SQL Server Management Studio (SSMS)
6	3 (0.22%)	Team Foundation Server
6	3 (0.22%)	webpack
7	2 (0.15%)	Vagrant
8	1 (0.073%)	AdminStudio
8	1 (0.073%)	Atlassian Bamboo
8	1 (0.073%)	SilkPerformer
8	1 (0.073%)	TeamCity
8	1 (0.073%)	Visual Studio

General
1	213 (15.54%)	Finance
2	104 (7.59%)	Telecoms
3	77 (5.62%)	Banking
4	43 (3.14%)	Retail
5	30 (2.19%)	Legal
6	26 (1.90%)	Back Office
7	18 (1.31%)	Billing
7	18 (1.31%)	Manufacturing
8	17 (1.24%)	Law
9	14 (1.02%)	Front Office
10	13 (0.95%)	Investment Banking
10	13 (0.95%)	Marketing
11	9 (0.66%)	Electronics
11	9 (0.66%)	Publishing
12	8 (0.58%)	French Language
13	7 (0.51%)	Advertising
14	6 (0.44%)	Local Government
14	6 (0.44%)	Military
14	6 (0.44%)	Pharmaceutical
15	5 (0.36%)	Retail Banking

Job Titles
1	340 (24.80%)	Analyst
2	136 (9.92%)	Service Analyst
3	119 (8.68%)	Service Desk Analyst
4	100 (7.29%)	Service Manager
5	99 (7.22%)	Support Engineer
6	98 (7.15%)	Support Analyst
7	89 (6.49%)	Field Engineer
8	81 (5.91%)	2nd Line Support
9	73 (5.32%)	Field Service Engineer
10	50 (3.65%)	Architect
10	50 (3.65%)	Developer
10	50 (3.65%)	Service Desk Support
11	49 (3.57%)	1st Line Support
11	49 (3.57%)	Desktop Support
12	45 (3.28%)	IT Support
13	43 (3.14%)	1st/2nd Line Support
13	43 (3.14%)	Network Engineer
14	40 (2.92%)	IT Engineer
15	39 (2.84%)	2nd Line Engineer
15	39 (2.84%)	Administrator

Libraries, Frameworks & Software Standards
1	40 (2.92%)	HTML
2	34 (2.48%)	Web Services
3	17 (1.24%)	XML
4	14 (1.02%)	.NET
5	13 (0.95%)	CSS
6	12 (0.88%)	AngularJS
7	11 (0.80%)	Hibernate
7	11 (0.80%)	Java EE
7	11 (0.80%)	Spring
8	10 (0.73%)	HTML5
9	9 (0.66%)	JSF
9	9 (0.66%)	Middleware
10	8 (0.58%)	Flash
10	8 (0.58%)	XSLT
11	7 (0.51%)	J2EE
11	7 (0.51%)	SOAP
12	6 (0.44%)	ASP.NET
12	6 (0.44%)	JSP
12	6 (0.44%)	Struts
12	6 (0.44%)	XSL

Miscellaneous
1	113 (8.24%)	Analytical Skills
2	79 (5.76%)	Data Centre
3	54 (3.94%)	Management Information System
4	49 (3.57%)	CMDB
5	33 (2.41%)	Blackberry
6	24 (1.75%)	User Experience
7	22 (1.60%)	Smartphone
8	21 (1.53%)	Virtual Team
9	19 (1.39%)	PDA
10	15 (1.09%)	RSA SecurID
11	13 (0.95%)	Driving Licence
11	13 (0.95%)	Enterprise Software
11	13 (0.95%)	IVR
12	12 (0.88%)	Clustering
12	12 (0.88%)	Computer Science
13	10 (0.73%)	iPhone
13	10 (0.73%)	Life Science
14	9 (0.66%)	Mainframe
14	9 (0.66%)	Video Conferencing
14	9 (0.66%)	Wiki

Operating Systems
1	372 (27.13%)	Windows
2	162 (11.82%)	Windows 7
3	107 (7.80%)	Linux
4	104 (7.59%)	Windows Server
5	63 (4.60%)	Windows Server 2012
6	61 (4.45%)	Unix
7	60 (4.38%)	Windows 10
7	60 (4.38%)	Windows Server 2008
8	40 (2.92%)	Windows Server 2003
9	36 (2.63%)	Android
10	34 (2.48%)	Windows 8
11	27 (1.97%)	Windows XP
12	21 (1.53%)	Mac OS X
13	19 (1.39%)	Red Hat Enterprise Linux
14	14 (1.02%)	Apple iOS
15	10 (0.73%)	Solaris
15	10 (0.73%)	Windows Vista
16	9 (0.66%)	AIX
17	7 (0.51%)	Windows 2000
18	4 (0.29%)	MVS

Processes & Methodologies
1	544 (39.68%)	ITIL
2	233 (16.99%)	Service Management
3	192 (14.00%)	Service Delivery
4	151 (11.01%)	Incident Management
5	119 (8.68%)	Change Management
6	117 (8.53%)	Break/Fix
7	108 (7.88%)	ITSM
8	105 (7.66%)	Project Management
9	97 (7.08%)	ITIL V3
10	83 (6.05%)	Problem Management
11	75 (5.47%)	Migration
12	72 (5.25%)	Stakeholder Management
13	69 (5.03%)	Continuous Improvement
14	68 (4.96%)	Root Cause Analysis
15	58 (4.23%)	Customer Requirements
16	55 (4.01%)	Agile Software Development
16	55 (4.01%)	Asset Management
17	50 (3.65%)	PRINCE2
17	50 (3.65%)	Service Design
18	48 (3.50%)	Line Management

Programming Languages
1	96 (7.00%)	SQL
2	53 (3.87%)	Java
3	35 (2.55%)	PowerShell
4	31 (2.26%)	JavaScript
5	21 (1.53%)	PL/SQL
6	20 (1.46%)	C
7	16 (1.17%)	Shell Script
8	15 (1.09%)	Python
9	14 (1.02%)	Perl
10	11 (0.80%)	Bash Shell
11	10 (0.73%)	VB
12	9 (0.66%)	C#
12	9 (0.66%)	T-SQL
13	8 (0.58%)	C++
14	7 (0.51%)	Ruby
15	5 (0.36%)	JCL
16	4 (0.29%)	VBScript
17	3 (0.22%)	TypeScript
17	3 (0.22%)	VBA
18	2 (0.15%)	ABAP

Qualifications
1	161 (11.74%)	Security Cleared
2	122 (8.90%)	SC Cleared
3	82 (5.98%)	Degree
4	80 (5.84%)	Cisco Certification
5	75 (5.47%)	ITIL Certification
5	75 (5.47%)	Microsoft Certification
6	51 (3.72%)	CCNA
7	42 (3.06%)	CCNP
8	31 (2.26%)	MCSE
9	23 (1.68%)	DV Cleared
10	22 (1.60%)	DBS Check
11	19 (1.39%)	ITIL Foundation Certificate
12	18 (1.31%)	MCP
13	16 (1.17%)	BPSS Clearance
14	15 (1.09%)	MCSA
15	14 (1.02%)	PMP
15	14 (1.02%)	VMware Certified Professional (VCP)
16	11 (0.80%)	PMI Certification
17	10 (0.73%)	CCIE
18	9 (0.66%)	A+ Certification

Quality Assurance & Compliance
1	25 (1.82%)	ISO/IEC 27001
2	24 (1.75%)	QA
3	17 (1.24%)	PMO
4	14 (1.02%)	Disclosure Scotland
5	13 (0.95%)	ISO/IEC 20000
6	9 (0.66%)	Sarbanes-Oxley
7	8 (0.58%)	PCI DSS
8	7 (0.51%)	Data Quality
9	6 (0.44%)	ISO/IEC 27002 (supersedes ISO/IEC 17799)
10	4 (0.29%)	ISO 9001
11	3 (0.22%)	COSHH
12	2 (0.15%)	MiFID
13	1 (0.073%)	GMP
13	1 (0.073%)	GxP
13	1 (0.073%)	ISO/IEC 19770
13	1 (0.073%)	JSP 440

System Software
1	281 (20.50%)	Active Directory
2	72 (5.25%)	VMware Infrastructure
3	29 (2.12%)	Hyper-V
4	23 (1.68%)	vSphere
5	17 (1.24%)	Virtual Desktop
6	13 (0.95%)	Oracle RAC
7	10 (0.73%)	Docker
7	10 (0.73%)	Terminal Services
8	9 (0.66%)	XenApp
9	8 (0.58%)	Virtual Machines
9	8 (0.58%)	VMware ESXi
10	6 (0.44%)	ISA Server
10	6 (0.44%)	SRDF
10	6 (0.44%)	UAG
10	6 (0.44%)	XenDesktop
11	5 (0.36%)	Forefront TMG
11	5 (0.36%)	HDFS
12	4 (0.29%)	DFS Replication
12	4 (0.29%)	Microsoft App-V
12	4 (0.29%)	VMware Workstation

Systems Management
1	81 (5.91%)	SCCM
2	32 (2.33%)	Ansible
3	31 (2.26%)	SCOM
4	25 (1.82%)	Tivoli
5	20 (1.46%)	Terraform
6	15 (1.09%)	Tivoli Storage Manager
7	14 (1.02%)	Puppet
8	13 (0.95%)	HP Data Protector
9	12 (0.88%)	NetBackup
9	12 (0.88%)	Opscode Chef
10	11 (0.80%)	Cisco Prime
10	11 (0.80%)	Netcool
11	10 (0.73%)	DameWare
12	8 (0.58%)	Control-M
13	7 (0.51%)	Kubernetes
13	7 (0.51%)	WSUS
14	6 (0.44%)	AirWatch
14	6 (0.44%)	vCenter Server
15	5 (0.36%)	CA Wily
15	5 (0.36%)	Oozie

Vendors
1	317 (23.12%)	Microsoft
2	175 (12.76%)	Cisco
3	126 (9.19%)	HP
4	117 (8.53%)	VMware
5	71 (5.18%)	Citrix
6	70 (5.11%)	Oracle
7	66 (4.81%)	Remedy
8	51 (3.72%)	ServiceNow
9	49 (3.57%)	Apple
10	45 (3.28%)	SAP
11	37 (2.70%)	Dell
12	36 (2.63%)	CheckPoint
13	34 (2.48%)	F5
14	33 (2.41%)	Juniper
15	30 (2.19%)	IBM
16	27 (1.97%)	LANDesk
16	27 (1.97%)	Nokia
17	20 (1.46%)	Huawei
17	20 (1.46%)	NetApp
18	19 (1.39%)	Red Hat