Period
to 20 October 2020

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 20 October 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
20 Oct 2020
Same period 2019 Same period 2018
Rank 228 171 206
Rank change year-on-year -57 +35 -19
Contract jobs citing SLA 372 1,361 1,433
As % of all contract jobs advertised in the UK 1.18% 1.61% 1.40%
As % of the Quality Assurance & Compliance category 11.12% 15.47% 12.77%
Number of daily rates quoted 193 797 730
Median daily rate £350 £325 £313
Median daily rate % change year-on-year +7.69% +4.00% +4.17%
10th Percentile £106 £113 £113
90th Percentile £600 £538 £538
UK excluding London median daily rate £338 £318 £300
% change year-on-year +6.54% +5.83% +4.76%
Number of hourly rates quoted 54 156 179
Median hourly rate £12.59 £16.00 £15.00
Median hourly rate % change year-on-year -21.31% +6.67% +1.69%
10th Percentile £10.00 £10.75 £10.47
90th Percentile £41.95 £29.87 £31.69
UK excluding London median hourly rate £12.40 £16.00 £15.00
% change year-on-year -22.50% +6.67% +7.14%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 3,344 8,799 11,223
As % of all contract IT jobs advertised in the UK 10.62% 10.42% 10.96%
Number of daily rates quoted 1,956 5,473 7,106
Median daily rate £463 £450 £450
Median daily rate % change year-on-year +2.78% - +2.86%
10th Percentile £261 £225 £250
90th Percentile £638 £636 £625
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 173 399 398
Median hourly rate £25.33 £21.42 £21.76
Median hourly rate % change year-on-year +18.28% -1.59% +8.80%
10th Percentile £10.92 £11.15 £11.07
90th Percentile £54.50 £56.25 £50.00
Median hourly rate £23.00 £24.00 £21.76
% change year-on-year -4.17% +10.29% +8.80%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing SLA.

Daily rate trend for SLA in the UK

SLA
Daily Rate Histogram

Daily rate distribution for jobs citing SLA over the 6 months to 20 October 2020.

Daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing SLA.

Hourly rate trend for SLA in the UK

SLA
Hourly Rate Histogram

Hourly rate distribution of jobs citing SLA over the 6 months to 20 October 2020.

Hourly rate histogram for SLA in the UK

SLA
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 20 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 338 £348 +7.08% 159
UK excluding London -5 237 £338 +6.54% 144
London +6 119 £408 +16.43% 26
South East +17 97 £329 -1.20% 41
Work from Home -72 51 £345 -11.54% 24
North of England -7 46 £350 +14.29% 33
East of England +18 35 £335 +57.65% 8
South West +59 24 £400 +13.07% 22
North West +14 24 £369 +13.38% 16
Yorkshire +14 16 £338 +22.73% 11
Midlands -6 16 £183 -37.07% 28
Scotland +19 14 £425 +54.55% 8
West Midlands +20 9 £110 -69.66% 19
East Midlands +8 7 £350 +20.48% 9
North East +24 6 £425 +146.38% 6
Northern Ireland - 5 £288 -
Wales +22 3 - - 6

For the 6 months to 20 October 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 117 (31.45%) Windows
2 100 (26.88%) ITIL
3 96 (25.81%) Microsoft
4 74 (19.89%) Finance
5 73 (19.62%) Active Directory
6 60 (16.13%) Incident Management
7 54 (14.52%) Degree
8 53 (14.25%) Service Management
8 53 (14.25%) Change Management
9 51 (13.71%) Problem-Solving
10 50 (13.44%) Agile Software Development
11 49 (13.17%) Security Cleared
11 49 (13.17%) Office 365
12 47 (12.63%) Service Delivery
13 46 (12.37%) Telecoms
14 42 (11.29%) Analytical Skills
15 41 (11.02%) Continuous Improvement
15 41 (11.02%) Linux
16 39 (10.48%) SC Cleared
16 39 (10.48%) Azure
17 36 (9.68%) Oracle
17 36 (9.68%) SQL
17 36 (9.68%) DNS
17 36 (9.68%) VMware
18 35 (9.41%) Microsoft Office
19 34 (9.14%) ITSM
19 34 (9.14%) PowerShell
20 32 (8.60%) Cybersecurity
20 32 (8.60%) Windows Server
21 31 (8.33%) Windows 10

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (6.99%) SharePoint
2 18 (4.84%) Apache
3 14 (3.76%) Oracle SOA Suite
4 13 (3.49%) Skype for Business
5 12 (3.23%) WebLogic
6 11 (2.96%) IIS
7 9 (2.42%) MS Exchange
7 9 (2.42%) Red Hat Fuse
7 9 (2.42%) Tomcat
8 6 (1.61%) Blackberry Enterprise Server
8 6 (1.61%) nginx
9 5 (1.34%) Apache Solr
10 4 (1.08%) Apache Spark
10 4 (1.08%) CMS
11 3 (0.81%) Confluence
11 3 (0.81%) TIBCO ActiveMatrix
12 2 (0.54%) Appian
12 2 (0.54%) Exchange Server 2010
12 2 (0.54%) Exchange Server 2013
12 2 (0.54%) JBoss
Applications
1 35 (9.41%) Microsoft Office
2 13 (3.49%) Microsoft Excel
3 7 (1.88%) MS Visio
4 2 (0.54%) Microsoft PowerPoint
4 2 (0.54%) Microsoft Project
4 2 (0.54%) Spreadsheet
5 1 (0.27%) LibreOffice
Business Applications
1 12 (3.23%) Oracle Applications
2 8 (2.15%) Remedy ITSM
3 3 (0.81%) BusinessWorks
3 3 (0.81%) Magento
3 3 (0.81%) SAP MM
4 2 (0.54%) Dynamics AX
4 2 (0.54%) Dynamics CRM
4 2 (0.54%) Endur
4 2 (0.54%) NetSuite
4 2 (0.54%) SAP PM
4 2 (0.54%) SAP Retail
4 2 (0.54%) SAP S/4HANA
5 1 (0.27%) Oracle EBS
5 1 (0.27%) Oracle EBS R12
5 1 (0.27%) Oracle ERP
5 1 (0.27%) Oracle iProcurement
5 1 (0.27%) Oracle Payables
5 1 (0.27%) Oracle Procure-to-Pay
5 1 (0.27%) SAP GRC
5 1 (0.27%) SAP WM
Cloud Services
1 49 (13.17%) Office 365
2 39 (10.48%) Azure
3 17 (4.57%) AWS
4 9 (2.42%) Azure Active Directory
4 9 (2.42%) Cloud Computing
4 9 (2.42%) IaaS
4 9 (2.42%) Power Platform
5 8 (2.15%) OneDrive
5 8 (2.15%) SaaS
6 7 (1.88%) PowerApps
7 6 (1.61%) Veeva
8 5 (1.34%) GCP
8 5 (1.34%) GitHub
9 4 (1.08%) Dynamics 365
9 4 (1.08%) PaaS
10 3 (0.81%) Amazon EC2
10 3 (0.81%) Amazon EKS
10 3 (0.81%) AWS Lambda
10 3 (0.81%) Logic Apps
10 3 (0.81%) Power Automate
Communications & Networking
1 36 (9.68%) DNS
2 26 (6.99%) DHCP
3 22 (5.91%) Firewall
4 17 (4.57%) Skype
5 12 (3.23%) SSL
6 10 (2.69%) SAN
7 9 (2.42%) DMZ
7 9 (2.42%) LAN
7 9 (2.42%) WAN
8 8 (2.15%) Radio Access Network
9 7 (1.88%) 3G
9 7 (1.88%) TCP/IP
10 6 (1.61%) 4G
10 6 (1.61%) HTTP
10 6 (1.61%) Network Security
10 6 (1.61%) VoIP
10 6 (1.61%) VPN
10 6 (1.61%) Wi-Fi
11 5 (1.34%) 2G
11 5 (1.34%) Cisco Nexus
Database & Business Intelligence
1 22 (5.91%) SQL Server
2 17 (4.57%) Oracle Database
3 12 (3.23%) Oracle Database 12c
3 12 (3.23%) Oracle ODI
4 10 (2.69%) Big Data
5 9 (2.42%) Hadoop
5 9 (2.42%) Oracle BI EE
6 8 (2.15%) Power BI
7 7 (1.88%) MySQL
7 7 (1.88%) SQL Server 2016
8 5 (1.34%) Relational Database
9 4 (1.08%) Oracle Database 11g
9 4 (1.08%) Sybase ASE
10 3 (0.81%) BusinessObjects
10 3 (0.81%) Cosmos DB
10 3 (0.81%) Data Warehouse
10 3 (0.81%) Redis
11 2 (0.54%) HBase
11 2 (0.54%) Oracle Reports
11 2 (0.54%) Sqoop
Development Applications
1 6 (1.61%) JIRA
2 5 (1.34%) Git (software)
3 4 (1.08%) GitLab
4 3 (0.81%) Bitbucket
4 3 (0.81%) Hudson
4 3 (0.81%) Sonatype Nexus
4 3 (0.81%) Terragrunt
5 1 (0.27%) AdminStudio
5 1 (0.27%) Fiddler
5 1 (0.27%) git-flow
5 1 (0.27%) Introscope
5 1 (0.27%) Jenkins
5 1 (0.27%) JMeter
5 1 (0.27%) LoadRunner
5 1 (0.27%) MSI
5 1 (0.27%) Oracle Forms
5 1 (0.27%) Subversion
General
1 74 (19.89%) Finance
2 46 (12.37%) Telecoms
3 30 (8.06%) Public Sector
4 23 (6.18%) Banking
5 15 (4.03%) Retail
6 11 (2.96%) Manufacturing
7 10 (2.69%) Legal
8 7 (1.88%) Electronics
9 6 (1.61%) Back Office
9 6 (1.61%) Marketing
10 5 (1.34%) Billing
10 5 (1.34%) Danish Language
11 2 (0.54%) Financial Institution
12 1 (0.27%) Front Office
12 1 (0.27%) General Ledger
12 1 (0.27%) Investment Banking
12 1 (0.27%) Law
12 1 (0.27%) Local Government
12 1 (0.27%) Pharmaceutical
12 1 (0.27%) Publishing
Job Titles
1 65 (17.47%) Analyst
2 35 (9.41%) Support Engineer
3 26 (6.99%) Administrator
4 24 (6.45%) Service Analyst
5 20 (5.38%) Developer
6 19 (5.11%) 2nd Line Support
6 19 (5.11%) Consultant
6 19 (5.11%) Service Desk Analyst
7 16 (4.30%) Support Analyst
8 14 (3.76%) 1st Line Support
8 14 (3.76%) 2nd Line Engineer
8 14 (3.76%) DBA
8 14 (3.76%) Oracle DBA
9 13 (3.49%) 3rd Line Engineer
9 13 (3.49%) Cloud Engineer
10 12 (3.23%) Oracle Applications DBA
11 11 (2.96%) 2nd Line Support Engineer
11 11 (2.96%) Desktop Support
11 11 (2.96%) Service Desk Support
11 11 (2.96%) Windows Engineer
Libraries, Frameworks & Software Standards
1 7 (1.88%) Web Services
1 7 (1.88%) XML
2 6 (1.61%) Kafka
3 5 (1.34%) RabbitMQ
4 4 (1.08%) .NET
4 4 (1.08%) LAMP
4 4 (1.08%) LDAP
4 4 (1.08%) Middleware
4 4 (1.08%) Node.js
4 4 (1.08%) Visualforce
5 3 (0.81%) LEMP Stack
5 3 (0.81%) TIBCO EMS
5 3 (0.81%) XSLT
6 2 (0.54%) AngularJS
6 2 (0.54%) Java EE
6 2 (0.54%) Oracle GoldenGate
6 2 (0.54%) OSGi
6 2 (0.54%) PySpark
6 2 (0.54%) React
6 2 (0.54%) Struts
Miscellaneous
1 42 (11.29%) Analytical Skills
2 24 (6.45%) Management Information System
3 18 (4.84%) Data Centre
4 14 (3.76%) Self-Motivation
5 12 (3.23%) User Experience
6 11 (2.96%) Replication
7 10 (2.69%) NHS
8 7 (1.88%) Enterprise Software
9 6 (1.61%) Blackberry
9 6 (1.61%) Fat Client
9 6 (1.61%) Public Cloud
9 6 (1.61%) Thin Client
10 5 (1.34%) Cyberthreat
10 5 (1.34%) Digital Signage
10 5 (1.34%) Security Operations Centre
10 5 (1.34%) Social Media
10 5 (1.34%) Video Conferencing
11 4 (1.08%) CMDB
12 3 (0.81%) iSeries
12 3 (0.81%) Life Science
Operating Systems
1 117 (31.45%) Windows
2 41 (11.02%) Linux
3 32 (8.60%) Windows Server
4 31 (8.33%) Windows 10
5 28 (7.53%) Unix
6 20 (5.38%) Windows 7
7 17 (4.57%) Windows Server 2016
8 12 (3.23%) Windows Server 2019
9 11 (2.96%) Windows Server 2012
10 10 (2.69%) Oracle Linux
10 10 (2.69%) Solaris
10 10 (2.69%) Windows Server 2008
11 9 (2.42%) Ubuntu
12 8 (2.15%) Apple iOS
12 8 (2.15%) CentOS
13 5 (1.34%) Red Hat Enterprise Linux
14 4 (1.08%) Windows 8
15 3 (0.81%) Windows Server 2003
15 3 (0.81%) Windows XP
16 2 (0.54%) AIX
Processes & Methodologies
1 100 (26.88%) ITIL
2 60 (16.13%) Incident Management
3 53 (14.25%) Change Management
3 53 (14.25%) Service Management
4 51 (13.71%) Problem-Solving
5 50 (13.44%) Agile Software Development
6 47 (12.63%) Service Delivery
7 41 (11.02%) Continuous Improvement
8 34 (9.14%) ITSM
9 32 (8.60%) Cybersecurity
10 30 (8.06%) DevOps
10 30 (8.06%) Problem Management
11 25 (6.72%) Migration
12 24 (6.45%) Configuration Management
12 24 (6.45%) CRM
13 21 (5.65%) Analytics
13 21 (5.65%) Release Management
14 20 (5.38%) Project Delivery
15 18 (4.84%) Disaster Recovery
15 18 (4.84%) Information Security
Programming Languages
1 36 (9.68%) SQL
2 34 (9.14%) PowerShell
3 22 (5.91%) Python
4 18 (4.84%) Java
5 16 (4.30%) C
6 10 (2.69%) Perl
6 10 (2.69%) Shell Script
7 7 (1.88%) PHP
8 6 (1.61%) JavaScript
8 6 (1.61%) Ruby
9 5 (1.34%) Bash Shell
10 4 (1.08%) Apex Code
11 3 (0.81%) C#
12 2 (0.54%) ABAP
12 2 (0.54%) COBOL
12 2 (0.54%) T-SQL
12 2 (0.54%) VBScript
13 1 (0.27%) VB
13 1 (0.27%) VB.NET
13 1 (0.27%) VBA
Qualifications
1 54 (14.52%) Degree
2 49 (13.17%) Security Cleared
3 39 (10.48%) SC Cleared
4 12 (3.23%) CCNP
4 12 (3.23%) Cisco Certification
4 12 (3.23%) CISSP
5 11 (2.96%) CCNA
5 11 (2.96%) CISM
6 9 (2.42%) CCIE
6 9 (2.42%) CISA
7 7 (1.88%) Computer Science Degree
7 7 (1.88%) ITIL Certification
8 6 (1.61%) ITIL Foundation Certificate
8 6 (1.61%) Microsoft Certification
9 5 (1.34%) DBS Check
9 5 (1.34%) DV Cleared
10 3 (0.81%) BPSS Clearance
10 3 (0.81%) MCP
11 2 (0.54%) A+ Certification
11 2 (0.54%) PMP
Quality Assurance & Compliance
1 16 (4.30%) QA
2 14 (3.76%) ISO/IEC 27001
3 13 (3.49%) GDPR
4 11 (2.96%) Cyber Essentials
5 7 (1.88%) HIPAA
6 3 (0.81%) ISO/IEC 20000
6 3 (0.81%) NIST
6 3 (0.81%) PCI DSS
7 2 (0.54%) ISO 9001
7 2 (0.54%) Sarbanes-Oxley
8 1 (0.27%) COSHH
8 1 (0.27%) Data Quality
8 1 (0.27%) Disclosure Scotland
8 1 (0.27%) GxP
8 1 (0.27%) PMO
System Software
1 73 (19.62%) Active Directory
2 30 (8.06%) VMware Infrastructure
3 13 (3.49%) Oracle RAC
4 12 (3.23%) Firmware
5 10 (2.69%) Docker
6 9 (2.42%) Virtual Machines
7 8 (2.15%) Hyper-V
7 8 (2.15%) vSphere
8 7 (1.88%) XenDesktop
9 5 (1.34%) VMware NSX
10 3 (0.81%) Virtual Servers
10 3 (0.81%) VMware ESXi
10 3 (0.81%) XenApp
11 2 (0.54%) Apache Flume
11 2 (0.54%) Apache ZooKeeper
11 2 (0.54%) Citrix Hypervisor
11 2 (0.54%) DFS Replication
11 2 (0.54%) HDFS
11 2 (0.54%) Terminal Server
11 2 (0.54%) Veritas Cluster Server
Systems Management
1 15 (4.03%) Ansible
2 14 (3.76%) Puppet
2 14 (3.76%) Single Sign-On
3 12 (3.23%) SCOM
4 11 (2.96%) Microsoft Intune
5 9 (2.42%) Kubernetes
5 9 (2.42%) SCCM
6 7 (1.88%) Opscode Chef
7 4 (1.08%) Cisco IPCC
7 4 (1.08%) Terraform
7 4 (1.08%) vRealize
8 3 (0.81%) Control-M
8 3 (0.81%) McAfee ePO
8 3 (0.81%) vCenter Server
9 2 (0.54%) Failover Clustering
9 2 (0.54%) Nagios
9 2 (0.54%) OfficeScan
9 2 (0.54%) Oozie
9 2 (0.54%) TIBCO Hawk
9 2 (0.54%) Trend Micro Deep Security
Vendors
1 96 (25.81%) Microsoft
2 36 (9.68%) Oracle
2 36 (9.68%) VMware
3 30 (8.06%) Citrix
4 26 (6.99%) Cisco
5 22 (5.91%) ServiceNow
6 20 (5.38%) SAP
7 18 (4.84%) Splunk
8 16 (4.30%) HP
9 15 (4.03%) Remedy
10 8 (2.15%) BMC
10 8 (2.15%) Google
11 7 (1.88%) Juniper
11 7 (1.88%) Salesforce.com
12 6 (1.61%) Dell
12 6 (1.61%) Palo Alto
13 5 (1.34%) CA
13 5 (1.34%) Huawei
14 4 (1.08%) Fortinet
14 4 (1.08%) Qualys