Period
to 23 January 2019

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 223 187 159
Rank change year-on-year -36 -28 -13
Contract jobs citing SLA 1,294 1,419 1,641
As % of all contract IT jobs advertised in the UK 1.30% 1.41% 1.71%
As % of the Quality Assurance & Compliance category 12.12% 10.91% 14.86%
Number of daily rates quoted 686 751 860
UK median daily rate £325 £300 £350
Median daily rate % change year-on-year +8.33% -14.29% +7.69%
10th Percentile £113 £110 £128
90th Percentile £538 £525 £538
UK excluding London median daily rate £300 £300 £325
% change year-on-year - -7.69% -
Number of hourly rates quoted 162 151 194
UK median hourly rate £14.82 £15.00 £15.96
Median hourly rate % change year-on-year -1.23% -6.03% -4.42%
10th Percentile £10.00 £10.40 £10.00
90th Percentile £27.00 £26.00 £25.00
UK excluding London median hourly rate £14.78 £15.00 £14.85
% change year-on-year -1.47% +1.01% -11.87%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 10,677 13,008 11,045
As % of all contract IT jobs advertised in the UK 10.71% 12.94% 11.49%
Number of daily rates quoted 6,680 8,527 7,224
UK median daily rate £450 £440 £425
Median daily rate % change year-on-year +2.27% +3.53% +6.12%
10th Percentile £256 £258 £228
90th Percentile £625 £638 £625
UK excluding London median daily rate £420 £400 £400
% change year-on-year +5.00% - +3.90%
Number of hourly rates quoted 365 359 400
UK median hourly rate £20.25 £20.60 £23.17
Median hourly rate % change year-on-year -1.72% -11.09% -7.32%
10th Percentile £11.00 £11.25 £10.80
90th Percentile £48.55 £50.76 £47.50
UK excluding London median hourly rate £20.25 £22.07 £25.00
% change year-on-year -8.26% -11.73% -

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 23 January 2019.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 23 January 2019.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 1,172 £325 +8.33% 424
UK excluding London -32 841 £300 - 364
London -2 412 £328 +2.10% 97
South East -5 305 £315 -3.08% 93
North of England -9 205 £281 +40.63% 68
North West +14 119 £325 +23.81% 28
Midlands -50 98 £368 +22.50% 69
East of England -24 83 £281 +8.38% 58
South West -44 69 £288 -31.75% 39
Yorkshire -51 54 £200 +61.62% 30
Scotland -12 53 £323 +50.00% 24
West Midlands -79 51 £390 +35.65% 44
East Midlands 0 47 £275 -8.33% 25
North East +5 32 £250 +63.93% 10
Wales -21 19 £227 -21.04% 13
Northern Ireland +29 8 - -
Channel Islands -1 1 - -

For the 6 months to 23 January 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 455 (35.16%) Windows
2 385 (29.75%) ITIL
3 361 (27.90%) Microsoft
4 288 (22.26%) Active Directory
5 256 (19.78%) Service Management
6 248 (19.17%) Microsoft Office
7 226 (17.47%) Finance
8 195 (15.07%) Service Delivery
9 177 (13.68%) Incident Management
10 176 (13.60%) Office 365
11 167 (12.91%) Windows 7
12 149 (11.51%) Windows 10
12 149 (11.51%) Problem-Solving
13 127 (9.81%) Analytical Skills
14 124 (9.58%) Change Management
15 115 (8.89%) Cisco
16 114 (8.81%) Security Cleared
17 111 (8.58%) Windows Server
18 110 (8.50%) Degree
19 109 (8.42%) SQL
20 101 (7.81%) WAN
21 99 (7.65%) LAN
22 95 (7.34%) Citrix
22 95 (7.34%) Data Centre
23 93 (7.19%) VMware
23 93 (7.19%) Problem Management
24 90 (6.96%) Telecoms
25 88 (6.80%) Project Management
26 87 (6.72%) SCCM
27 85 (6.57%) VPN

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (5.33%) MS Exchange
2 47 (3.63%) SharePoint
3 41 (3.17%) Skype for Business
4 19 (1.47%) Exchange Server 2010
5 16 (1.24%) Exchange Server 2013
6 15 (1.16%) Blackberry Enterprise Server
7 12 (0.93%) WebSphere
8 10 (0.77%) IIS
8 10 (0.77%) SharePoint Server
9 9 (0.70%) SharePoint 2013
10 8 (0.62%) Adobe Experience Manager
10 8 (0.62%) Oracle SOA Suite
11 7 (0.54%) IBM Notes
11 7 (0.54%) SharePoint 2010
12 6 (0.46%) Apache
12 6 (0.46%) SAS
12 6 (0.46%) WebLogic
12 6 (0.46%) WordPress
13 5 (0.39%) Apache Pig
13 5 (0.39%) Oracle Workflow
Applications
1 248 (19.17%) Microsoft Office
2 83 (6.41%) Microsoft Excel
3 23 (1.78%) MS Visio
4 20 (1.55%) Microsoft PowerPoint
5 8 (0.62%) InfoPath
6 7 (0.54%) Microsoft Project
7 5 (0.39%) Spreadsheet
8 1 (0.077%) Adobe Creative Suite
8 1 (0.077%) Fireworks
8 1 (0.077%) Revit
Business Applications
1 16 (1.24%) Eikon
2 15 (1.16%) Remedy ITSM
3 11 (0.85%) Oracle EBS
4 10 (0.77%) Dynamics CRM
5 9 (0.70%) Oracle Payables
6 8 (0.62%) Oracle EBS R12
6 8 (0.62%) Oracle Receivables
7 6 (0.46%) Oracle Assets
7 6 (0.46%) Oracle Cash Management
7 6 (0.46%) Oracle E-Business Tax
7 6 (0.46%) Oracle General Ledger
7 6 (0.46%) SAP ERP
8 5 (0.39%) Oracle Subledger Accounting
9 4 (0.31%) Oracle Internet Expenses
10 3 (0.23%) Oracle BPM
10 3 (0.23%) Oracle iProcurement
10 3 (0.23%) PlanetPress Connect
10 3 (0.23%) SAP CRM
11 2 (0.15%) Oracle Applications
11 2 (0.15%) Oracle Financials
Cloud Services
1 176 (13.60%) Office 365
2 66 (5.10%) Microsoft Azure
3 29 (2.24%) Amazon AWS
4 16 (1.24%) IaaS
4 16 (1.24%) OneDrive
5 12 (0.93%) SaaS
6 10 (0.77%) PaaS
7 9 (0.70%) Azure Active Directory
8 7 (0.54%) Boomi
9 6 (0.46%) Dynamics 365
10 5 (0.39%) Google Cloud Platform
10 5 (0.39%) Veeva
11 3 (0.23%) Cloud Computing
11 3 (0.23%) G Suite
11 3 (0.23%) GitHub
12 2 (0.15%) Virtual Private Cloud
12 2 (0.15%) Yammer
13 1 (0.077%) Amazon CloudWatch
13 1 (0.077%) Mimecast
13 1 (0.077%) OpenShift
Communications & Networking
1 101 (7.81%) WAN
2 99 (7.65%) LAN
3 85 (6.57%) VPN
4 72 (5.56%) DNS
5 52 (4.02%) Wireless
6 50 (3.86%) Firewall
7 49 (3.79%) DHCP
8 38 (2.94%) Internet
9 34 (2.63%) Skype
10 27 (2.09%) Remote Desktop
10 27 (2.09%) TCP/IP
11 26 (2.01%) SAN
12 25 (1.93%) VoIP
13 19 (1.47%) Network Security
14 17 (1.31%) Cisco IOS
14 17 (1.31%) Structured Cabling
15 15 (1.16%) MPLS
16 14 (1.08%) Intranet
17 13 (1.00%) BGP
17 13 (1.00%) OSPF
Database & Business Intelligence
1 59 (4.56%) SQL Server
2 17 (1.31%) Hadoop
3 15 (1.16%) Big Data
4 11 (0.85%) MySQL
5 10 (0.77%) Relational Database
6 9 (0.70%) SQL Server 2012
7 8 (0.62%) Apache Hive
7 8 (0.62%) GIS
7 8 (0.62%) Oracle Reports
8 6 (0.46%) Data Warehouse
8 6 (0.46%) Power BI
8 6 (0.46%) SQL Server 2016
9 5 (0.39%) Apache Cassandra
9 5 (0.39%) DTS
9 5 (0.39%) HBase
9 5 (0.39%) Mahout
9 5 (0.39%) NoSQL
9 5 (0.39%) SQL Server 2008
9 5 (0.39%) Sqoop
10 4 (0.31%) SAP HANA
Development Applications
1 18 (1.39%) JIRA
2 17 (1.31%) Visual Studio
3 11 (0.85%) MSI
4 9 (0.70%) Wise Package Studio
5 8 (0.62%) AdminStudio
6 6 (0.46%) Team Foundation Server
7 4 (0.31%) Jenkins
8 3 (0.23%) NCrunch
8 3 (0.23%) Oracle Forms
8 3 (0.23%) ReSharper
8 3 (0.23%) Selenium
8 3 (0.23%) Visual Studio Team System
9 2 (0.15%) Git (software)
9 2 (0.15%) HP UFT
9 2 (0.15%) Introscope
9 2 (0.15%) JMeter
9 2 (0.15%) LoadRunner
9 2 (0.15%) TestPartner
9 2 (0.15%) VSS/SourceSafe
9 2 (0.15%) WebDriver
General
1 226 (17.47%) Finance
2 90 (6.96%) Telecoms
3 56 (4.33%) Banking
4 41 (3.17%) Law
4 41 (3.17%) Retail
5 27 (2.09%) Back Office
6 22 (1.70%) Billing
7 21 (1.62%) Legal
8 20 (1.55%) Front Office
9 17 (1.31%) Marketing
10 16 (1.24%) Pharmaceutical
11 12 (0.93%) Financial Institution
11 12 (0.93%) Investment Banking
11 12 (0.93%) Publishing
12 11 (0.85%) Manufacturing
13 7 (0.54%) Electronics
14 6 (0.46%) Automotive
15 5 (0.39%) Mandarin Language
16 4 (0.31%) General Ledger
16 4 (0.31%) German Language
Job Titles
1 373 (28.83%) Analyst
2 171 (13.21%) Service Analyst
3 148 (11.44%) Support Engineer
4 145 (11.21%) Service Desk Analyst
5 93 (7.19%) Support Analyst
6 90 (6.96%) Desktop Support
7 85 (6.57%) Service Manager
8 67 (5.18%) IT Support
9 57 (4.40%) Desktop Engineer
10 50 (3.86%) IT Engineer
11 49 (3.79%) Desktop Support Engineer
12 47 (3.63%) 2nd Line Support
13 45 (3.48%) Administrator
13 45 (3.48%) Developer
14 41 (3.17%) IT Analyst
15 40 (3.09%) Network Engineer
16 38 (2.94%) Consultant
17 37 (2.86%) 1st Line Support
18 35 (2.70%) Applications Support
19 33 (2.55%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 30 (2.32%) Web Services
2 22 (1.70%) XML
3 20 (1.55%) .NET
4 18 (1.39%) HTML
5 17 (1.31%) Middleware
6 13 (1.00%) jQuery
6 13 (1.00%) LDAP
6 13 (1.00%) SOAP
7 9 (0.70%) OCX
7 9 (0.70%) XSLT
8 8 (0.62%) CSS
9 7 (0.54%) SAP PI
10 6 (0.46%) .NET Framework
10 6 (0.46%) ASP.NET
11 5 (0.39%) IDoc
11 5 (0.39%) J2EE
11 5 (0.39%) Oracle Fusion
11 5 (0.39%) SAML
12 4 (0.31%) Entity Framework
12 4 (0.31%) REST
Miscellaneous
1 127 (9.81%) Analytical Skills
2 95 (7.34%) Data Centre
3 75 (5.80%) Management Information System
4 47 (3.63%) Self-Motivation
5 36 (2.78%) Blackberry
6 33 (2.55%) NHS
7 23 (1.78%) Virtual Team
8 22 (1.70%) CMDB
9 18 (1.39%) Driving Licence
9 18 (1.39%) Fixed Income
9 18 (1.39%) iPhone
9 18 (1.39%) PDA
9 18 (1.39%) Smartphone
9 18 (1.39%) Video Conferencing
10 15 (1.16%) User Experience
11 14 (1.08%) iPad
12 13 (1.00%) Enterprise Software
13 10 (0.77%) Fintech
14 9 (0.70%) Data Protection Act
14 9 (0.70%) Mobile App
Operating Systems
1 455 (35.16%) Windows
2 167 (12.91%) Windows 7
3 149 (11.51%) Windows 10
4 111 (8.58%) Windows Server
5 71 (5.49%) Linux
6 54 (4.17%) Windows Server 2012
7 53 (4.10%) Windows Server 2008
8 48 (3.71%) Android
9 45 (3.48%) Unix
10 38 (2.94%) Apple iOS
11 32 (2.47%) Windows 8
12 24 (1.85%) Windows Server 2003
13 21 (1.62%) Windows XP
14 19 (1.47%) Mac OS
15 12 (0.93%) Mac OS X
16 11 (0.85%) Red Hat Enterprise Linux
17 6 (0.46%) Solaris
18 4 (0.31%) Windows Mobile
19 3 (0.23%) MVS
20 2 (0.15%) AIX
Processes & Methodologies
1 385 (29.75%) ITIL
2 256 (19.78%) Service Management
3 195 (15.07%) Service Delivery
4 177 (13.68%) Incident Management
5 149 (11.51%) Problem-Solving
6 124 (9.58%) Change Management
7 93 (7.19%) Problem Management
8 88 (6.80%) Project Management
9 82 (6.34%) Continuous Improvement
10 80 (6.18%) ITSM
11 75 (5.80%) Agile Software Development
12 67 (5.18%) Root Cause Analysis
13 66 (5.10%) Migration
14 60 (4.64%) Workflow
15 55 (4.25%) ITIL V3
15 55 (4.25%) Stakeholder Management
16 52 (4.02%) Break/Fix
17 47 (3.63%) Infrastructure Engineering
18 44 (3.40%) Time Management
19 43 (3.32%) Performance Management
Programming Languages
1 109 (8.42%) SQL
2 51 (3.94%) PowerShell
3 40 (3.09%) Java
4 25 (1.93%) JavaScript
5 24 (1.85%) C#
6 22 (1.70%) C
7 18 (1.39%) Shell Script
8 17 (1.31%) Perl
9 15 (1.16%) PHP
10 14 (1.08%) VB
11 13 (1.00%) VBScript
12 12 (0.93%) Python
13 8 (0.62%) ABAP
14 5 (0.39%) Bash Shell
14 5 (0.39%) C++
15 4 (0.31%) PL/SQL
16 3 (0.23%) VBA
17 2 (0.15%) Fortran
17 2 (0.15%) T-SQL
18 1 (0.077%) ActionScript
Qualifications
1 114 (8.81%) Security Cleared
2 110 (8.50%) Degree
3 84 (6.49%) Microsoft Certification
4 83 (6.41%) SC Cleared
5 53 (4.10%) MCSE
6 48 (3.71%) ITIL Certification
7 42 (3.25%) Cisco Certification
8 35 (2.70%) MCSA
9 34 (2.63%) CCNA
10 32 (2.47%) MCP
11 26 (2.01%) DV Cleared
12 25 (1.93%) CCNP
13 18 (1.39%) ITIL Foundation Certificate
14 16 (1.24%) A+ Certification
14 16 (1.24%) Computer Science Degree
15 10 (0.77%) VMware Certified Professional (VCP)
16 9 (0.70%) DBS Check
17 8 (0.62%) MCDST
18 7 (0.54%) ISEB
18 7 (0.54%) PMI Certification
Quality Assurance & Compliance
1 35 (2.70%) Data Quality
2 29 (2.24%) QA
3 23 (1.78%) PMO
4 9 (0.70%) Sarbanes-Oxley
5 8 (0.62%) ISO/IEC 27001
6 7 (0.54%) Disclosure Scotland
7 5 (0.39%) GDPR
8 3 (0.23%) COBIT
9 2 (0.15%) HL7
9 2 (0.15%) ISO/IEC 20000
9 2 (0.15%) PCI DSS
10 1 (0.077%) EMIR
10 1 (0.077%) Government Security Classifications
10 1 (0.077%) MiFID
System Software
1 288 (22.26%) Active Directory
2 58 (4.48%) VMware Infrastructure
3 38 (2.94%) Virtual Desktop
4 21 (1.62%) Hyper-V
5 16 (1.24%) XenApp
6 15 (1.16%) Microsoft App-V
7 13 (1.00%) Oracle RAC
8 12 (0.93%) Virtual Machines
8 12 (0.93%) VMware ESXi
9 11 (0.85%) VMware Server
10 10 (0.77%) Firmware
10 10 (0.77%) vSphere
11 9 (0.70%) Virtual Servers
12 8 (0.62%) Microsoft Virtual Server
12 8 (0.62%) XenDesktop
13 5 (0.39%) Apache ZooKeeper
13 5 (0.39%) HDFS
14 4 (0.31%) DFS Replication
15 3 (0.23%) Forefront TMG
15 3 (0.23%) UAG
Systems Management
1 87 (6.72%) SCCM
2 23 (1.78%) Systems Management Server (SMS)
3 18 (1.39%) Single Sign-On
4 17 (1.31%) SCOM
5 14 (1.08%) AirWatch
5 14 (1.08%) WSUS
6 12 (0.93%) Ansible
7 11 (0.85%) Backup Exec
8 9 (0.70%) Puppet
9 7 (0.54%) Hadoop YARN
10 6 (0.46%) Norton AntiVirus
11 5 (0.39%) Ambari
11 5 (0.39%) Cisco UCCX
11 5 (0.39%) Microsoft Intune
11 5 (0.39%) NetBackup
11 5 (0.39%) Oozie
11 5 (0.39%) OpenView
11 5 (0.39%) OVSD
11 5 (0.39%) SnapVault
12 4 (0.31%) Cisco CUCM
Vendors
1 361 (27.90%) Microsoft
2 115 (8.89%) Cisco
3 95 (7.34%) Citrix
4 93 (7.19%) VMware
5 61 (4.71%) Remedy
6 60 (4.64%) Oracle
7 53 (4.10%) ServiceNow
8 52 (4.02%) HP
9 48 (3.71%) SAP
10 43 (3.32%) Ivanti
11 38 (2.94%) Apple
12 33 (2.55%) Sony
13 26 (2.01%) Bloomberg
14 21 (1.62%) BMC
15 20 (1.55%) FactSet
15 20 (1.55%) IBM
15 20 (1.55%) Xerox
16 19 (1.47%) McAfee
17 18 (1.39%) Dell
18 17 (1.31%) Huawei