Period
to 20 January 2018

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 20 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 186 157 146
Rank change year-on-year -29 -11 -20
Contract jobs citing SLA 1,399 1,655 1,779
As % of all contract IT jobs advertised in the UK 1.41% 1.71% 1.64%
As % of the Quality Assurance & Compliance category 10.78% 14.87% 13.78%
Number of daily rates quoted 739 877 888
UK median daily rate £300 £346 £325
Median daily rate % change year-on-year -13.17% +6.31% +8.33%
10th Percentile £110 £128 £115
90th Percentile £525 £538 £507
UK excluding London median daily rate £291 £325 £325
% change year-on-year -10.38% - +18.18%
Number of hourly rates quoted 148 193 177
UK median hourly rate £15.00 £15.43 £16.50
Median hourly rate % change year-on-year -2.76% -6.52% +4.63%
10th Percentile £10.36 £10.00 £10.58
90th Percentile £26.00 £25.00 £33.25
UK excluding London median hourly rate £15.00 £14.70 £16.60
% change year-on-year +2.04% -11.45% +10.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 12,972 11,131 12,914
As % of all contract IT jobs advertised in the UK 13.05% 11.49% 11.94%
Number of daily rates quoted 8,515 7,280 8,094
UK median daily rate £448 £425 £405
Median daily rate % change year-on-year +5.29% +4.94% +1.25%
10th Percentile £258 £225 £230
90th Percentile £638 £625 £588
UK excluding London median daily rate £400 £400 £388
% change year-on-year - +3.23% +6.90%
Number of hourly rates quoted 356 399 476
UK median hourly rate £21.00 £23.50 £25.00
Median hourly rate % change year-on-year -10.64% -6.00% +25.00%
10th Percentile £11.25 £10.79 £11.00
90th Percentile £50.77 £47.50 £54.50
UK excluding London median hourly rate £22.50 £25.00 £25.00
% change year-on-year -10.00% - +25.00%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 20 January 2018.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 20 January 2018.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 1,278 £300 -13.04% 493
UK excluding London -17 956 £291 -10.38% 399
London -57 429 £316 -16.91% 121
South East -36 319 £323 -13.80% 108
North of England -6 209 £200 -33.33% 97
Midlands +18 162 £300 -1.64% 78
East of England +8 111 £260 +8.13% 58
West Midlands +25 110 £270 -13.25% 40
Yorkshire +9 98 £118 -56.28% 34
North West +3 89 £263 -16.00% 49
South West -18 69 £418 +89.77% 32
Scotland -10 64 £250 - 18
East Midlands +9 52 £300 +7.14% 37
Wales +20 30 £275 -40.54% 6
North East -16 29 £153 -53.08% 14
Northern Ireland -19 5 - - 2
Channel Islands -1 1 £130 -68.48%

For the 6 months to 20 January 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for SLA.

1 514 (36.74%) ITIL
2 453 (32.38%) Windows
3 335 (23.95%) Microsoft
4 292 (20.87%) Active Directory
5 225 (16.08%) Finance
6 211 (15.08%) Microsoft Office
7 206 (14.72%) Windows 7
8 199 (14.22%) Service Management
9 175 (12.51%) Service Delivery
10 170 (12.15%) Incident Management
11 144 (10.29%) SQL
12 143 (10.22%) Change Management
13 134 (9.58%) Cisco
14 132 (9.44%) VMware
15 131 (9.36%) Security Cleared
15 131 (9.36%) Analytical Skills
16 125 (8.93%) Break/Fix
17 113 (8.08%) Office 365
18 104 (7.43%) Problem Management
18 104 (7.43%) SCCM
19 103 (7.36%) Project Management
20 101 (7.22%) LAN
20 101 (7.22%) Windows 10
21 100 (7.15%) SC Cleared
22 98 (7.01%) Banking
22 98 (7.01%) MS Exchange
22 98 (7.01%) Telecoms
23 96 (6.86%) Citrix
24 95 (6.79%) Windows Server
25 89 (6.36%) Microsoft Certification

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (7.01%) MS Exchange
2 38 (2.72%) SharePoint
3 27 (1.93%) IIS
4 21 (1.50%) Exchange Server 2010
4 21 (1.50%) Skype for Business
5 16 (1.14%) Exchange Server 2007
6 14 (1.00%) Apache
7 13 (0.93%) Oracle Workflow
8 12 (0.86%) Blackberry Enterprise Server
8 12 (0.86%) IBM Notes
9 9 (0.64%) Exchange Server 2013
10 8 (0.57%) JBoss
10 8 (0.57%) Tomcat
11 7 (0.50%) BizTalk Server
11 7 (0.50%) WebLogic
12 6 (0.43%) CMS
12 6 (0.43%) Documentum
12 6 (0.43%) OpenStack
12 6 (0.43%) SAS
13 4 (0.29%) Apache Airflow
Applications
1 211 (15.08%) Microsoft Office
2 63 (4.50%) Microsoft Excel
3 31 (2.22%) Microsoft PowerPoint
4 17 (1.22%) MS Visio
5 11 (0.79%) Microsoft Project
6 4 (0.29%) SPSS
7 3 (0.21%) AutoCAD
8 1 (0.071%) Autodesk Inventor
8 1 (0.071%) HipChat
8 1 (0.071%) InfoPath
8 1 (0.071%) Maya
8 1 (0.071%) MicroStation
Business Applications
1 11 (0.79%) Oracle BPM
1 11 (0.79%) Sonata
2 9 (0.64%) Payment Gateway
3 8 (0.57%) Oracle Payables
3 8 (0.57%) Remedy ITSM
4 6 (0.43%) Oracle General Ledger
4 6 (0.43%) Oracle Receivables
4 6 (0.43%) Oracle Subledger Accounting
4 6 (0.43%) PlanetPress Connect
5 5 (0.36%) Dynamics AX
5 5 (0.36%) Oracle Assets
5 5 (0.36%) Oracle Financials
6 4 (0.29%) Dynamics CRM
6 4 (0.29%) Oracle EBS R12
7 3 (0.21%) Oracle EBS
7 3 (0.21%) Temenos Globus
7 3 (0.21%) Temenos T24
8 2 (0.14%) Maximo
8 2 (0.14%) SAP MM
8 2 (0.14%) Unit4 Business World
Cloud Services
1 113 (8.08%) Office 365
2 54 (3.86%) Microsoft Azure
3 36 (2.57%) Amazon AWS
4 11 (0.79%) Mimecast
5 8 (0.57%) PaaS
6 5 (0.36%) IaaS
6 5 (0.36%) SaaS
7 4 (0.29%) AWS CloudFormation
7 4 (0.29%) Azure Active Directory
7 4 (0.29%) OneDrive
8 3 (0.21%) Adobe Creative Cloud
8 3 (0.21%) Amazon EC2
8 3 (0.21%) Virtual Private Cloud
9 2 (0.14%) Boomi
9 2 (0.14%) Cloud Computing
9 2 (0.14%) G Suite
9 2 (0.14%) SuccessFactors
10 1 (0.071%) GitHub
10 1 (0.071%) OpenShift
10 1 (0.071%) Trello
Communications & Networking
1 101 (7.22%) LAN
2 88 (6.29%) WAN
3 78 (5.58%) DNS
4 69 (4.93%) Firewall
5 64 (4.57%) DHCP
5 64 (4.57%) VPN
6 56 (4.00%) SAN
7 50 (3.57%) TCP/IP
8 46 (3.29%) Wireless
9 33 (2.36%) Internet
10 29 (2.07%) VoIP
11 23 (1.64%) Remote Desktop
12 22 (1.57%) Cisco IOS
13 20 (1.43%) Network Security
13 20 (1.43%) Wi-Fi
14 19 (1.36%) VLAN
15 16 (1.14%) SMS
16 14 (1.00%) MPLS
17 13 (0.93%) Skype
18 12 (0.86%) BGP
Database & Business Intelligence
1 75 (5.36%) SQL Server
2 22 (1.57%) Oracle Database
3 16 (1.14%) Relational Database
4 13 (0.93%) SQL Server 2008
5 12 (0.86%) Data Warehouse
5 12 (0.86%) SQL Server 2012
6 11 (0.79%) SQL Server Integration Services
7 10 (0.71%) Power BI
8 9 (0.64%) Spotfire
8 9 (0.64%) SQL Server Reporting Services
9 8 (0.57%) DB2
9 8 (0.57%) MySQL
9 8 (0.57%) RDBMS
9 8 (0.57%) SQL Server 2016
10 7 (0.50%) Oracle Reports
11 6 (0.43%) Oracle Database 12c
11 6 (0.43%) SQL Server 2014
12 5 (0.36%) EDMS
12 5 (0.36%) Oracle Database 11g
13 4 (0.29%) NoSQL
Development Applications
1 14 (1.00%) Git (software)
1 14 (1.00%) JIRA
2 11 (0.79%) Jenkins
3 4 (0.29%) MSI
3 4 (0.29%) Team Foundation Server
4 3 (0.21%) Maven
4 3 (0.21%) Visual Studio
4 3 (0.21%) VSS/SourceSafe
5 1 (0.071%) AdminStudio
5 1 (0.071%) Atlassian Bamboo
5 1 (0.071%) ClearCase
5 1 (0.071%) ClearQuest
5 1 (0.071%) Eclipse
5 1 (0.071%) JIRA Agile
5 1 (0.071%) NuGet
5 1 (0.071%) Octopus Deploy
5 1 (0.071%) Subversion
5 1 (0.071%) TeamCity
5 1 (0.071%) Toad
General
1 225 (16.08%) Finance
2 98 (7.01%) Banking
2 98 (7.01%) Telecoms
3 66 (4.72%) Retail
4 37 (2.64%) Legal
5 27 (1.93%) Manufacturing
6 25 (1.79%) Billing
6 25 (1.79%) International Banking
7 20 (1.43%) Advertising
8 17 (1.22%) Investment Banking
9 16 (1.14%) Back Office
10 15 (1.07%) Law
11 12 (0.86%) French Language
11 12 (0.86%) German Language
12 9 (0.64%) Financial Institution
12 9 (0.64%) Front Office
12 9 (0.64%) Marketing
12 9 (0.64%) Publishing
13 8 (0.57%) Pharmaceutical
14 6 (0.43%) Automotive
Job Titles
1 421 (30.09%) Analyst
2 174 (12.44%) Service Analyst
3 164 (11.72%) Service Desk Analyst
4 131 (9.36%) Support Engineer
5 122 (8.72%) Support Analyst
6 98 (7.01%) Field Engineer
7 97 (6.93%) Desktop Support
8 93 (6.65%) Service Manager
9 70 (5.00%) 2nd Line Support
10 69 (4.93%) Field Service Engineer
11 66 (4.72%) IT Analyst
12 57 (4.07%) Desktop Engineer
13 55 (3.93%) 1st Line Support
14 53 (3.79%) IT Support
15 47 (3.36%) Service Desk Support
16 44 (3.15%) Project Manager
17 40 (2.86%) Administrator
17 40 (2.86%) Applications Support
17 40 (2.86%) Desktop Support Engineer
18 39 (2.79%) Network Engineer
Libraries, Frameworks & Software Standards
1 28 (2.00%) .NET
2 27 (1.93%) Web Services
3 19 (1.36%) XML
4 18 (1.29%) Middleware
5 16 (1.14%) HTML
6 13 (0.93%) REST
7 10 (0.71%) ASP.NET
7 10 (0.71%) LDAP
8 8 (0.57%) J2EE
8 8 (0.57%) jQuery
8 8 (0.57%) Node.js
9 7 (0.50%) JSON
10 6 (0.43%) AngularJS
10 6 (0.43%) CSS
10 6 (0.43%) SOAP
11 5 (0.36%) React
11 5 (0.36%) Spring
12 3 (0.21%) FIX Protocol
12 3 (0.21%) WCF
12 3 (0.21%) WebCenter
Miscellaneous
1 131 (9.36%) Analytical Skills
2 84 (6.00%) Management Information System
3 63 (4.50%) Data Centre
4 40 (2.86%) Blackberry
5 37 (2.64%) Video Conferencing
6 28 (2.00%) iPhone
7 27 (1.93%) Computer Science
8 25 (1.79%) Smartphone
9 19 (1.36%) Replication
10 15 (1.07%) CMDB
11 14 (1.00%) Clustering
11 14 (1.00%) Driving Licence
11 14 (1.00%) NHS
11 14 (1.00%) Virtual Team
12 13 (0.93%) Enterprise Software
12 13 (0.93%) iPad
13 11 (0.79%) AS400
14 10 (0.71%) Cyberthreat
14 10 (0.71%) PDA
15 7 (0.50%) EPoS
Operating Systems
1 453 (32.38%) Windows
2 206 (14.72%) Windows 7
3 101 (7.22%) Windows 10
4 95 (6.79%) Windows Server
5 83 (5.93%) Linux
6 72 (5.15%) Unix
7 47 (3.36%) Windows Server 2008
8 46 (3.29%) Windows Server 2012
9 30 (2.14%) Red Hat Enterprise Linux
10 27 (1.93%) Apple iOS
11 22 (1.57%) Android
12 20 (1.43%) AIX
12 20 (1.43%) Windows XP
13 19 (1.36%) Windows 8
13 19 (1.36%) Windows Server 2003
14 17 (1.22%) Mac OS
15 16 (1.14%) Solaris
16 9 (0.64%) Mac OS X
17 8 (0.57%) HPUX
17 8 (0.57%) Windows 2000
Processes & Methodologies
1 514 (36.74%) ITIL
2 199 (14.22%) Service Management
3 175 (12.51%) Service Delivery
4 170 (12.15%) Incident Management
5 143 (10.22%) Change Management
6 125 (8.93%) Break/Fix
7 104 (7.43%) Problem Management
8 103 (7.36%) Project Management
9 78 (5.58%) ITSM
10 70 (5.00%) Root Cause Analysis
11 69 (4.93%) Time Management
12 65 (4.65%) Disaster Recovery
12 65 (4.65%) ITIL V3
13 64 (4.57%) Stakeholder Management
14 62 (4.43%) Continuous Improvement
15 56 (4.00%) Line Management
16 54 (3.86%) Agile Software Development
17 48 (3.43%) Configuration Management
18 45 (3.22%) Migration
19 43 (3.07%) Ticket Management
Programming Languages
1 144 (10.29%) SQL
2 46 (3.29%) Java
3 35 (2.50%) PowerShell
4 19 (1.36%) T-SQL
5 18 (1.29%) C#
6 13 (0.93%) PHP
6 13 (0.93%) PL/SQL
6 13 (0.93%) Python
7 11 (0.79%) JavaScript
8 10 (0.71%) Bash Shell
8 10 (0.71%) Shell Script
9 7 (0.50%) VB
10 6 (0.43%) C++
11 5 (0.36%) C
11 5 (0.36%) GraphQL
11 5 (0.36%) R
11 5 (0.36%) X++
12 3 (0.21%) Ruby
12 3 (0.21%) VBA
13 2 (0.14%) ABAP
Qualifications
1 131 (9.36%) Security Cleared
2 100 (7.15%) SC Cleared
3 89 (6.36%) Microsoft Certification
4 85 (6.08%) ITIL Certification
5 68 (4.86%) Degree
6 62 (4.43%) Cisco Certification
7 50 (3.57%) CCNA
7 50 (3.57%) MCSE
8 37 (2.64%) ITIL Foundation Certificate
9 25 (1.79%) MCP
10 24 (1.72%) VMware Certified Professional (VCP)
11 23 (1.64%) CCNP
11 23 (1.64%) Computer Science Degree
12 22 (1.57%) DV Cleared
13 19 (1.36%) MCSA
14 17 (1.22%) MCITP
15 15 (1.07%) DBS Check
16 12 (0.86%) BPSS Clearance
17 9 (0.64%) CCIE
18 7 (0.50%) RHCE
Quality Assurance & Compliance
1 37 (2.64%) ISO 9001
1 37 (2.64%) ISO/IEC 20000
2 26 (1.86%) ISO/IEC 27001
3 16 (1.14%) QA
3 16 (1.14%) Sarbanes-Oxley
4 11 (0.79%) PMO
5 8 (0.57%) Data Quality
5 8 (0.57%) PCI DSS
6 7 (0.50%) GDPR
7 5 (0.36%) COBIT
8 2 (0.14%) COSHH
8 2 (0.14%) Disclosure Scotland
9 1 (0.071%) DICOM
9 1 (0.071%) GCP
9 1 (0.071%) HL7
9 1 (0.071%) ISO 14001
9 1 (0.071%) SEPA
System Software
1 292 (20.87%) Active Directory
2 87 (6.22%) VMware Infrastructure
3 45 (3.22%) Hyper-V
4 21 (1.50%) VMware ESXi
5 15 (1.07%) Firmware
6 13 (0.93%) vSphere
7 11 (0.79%) Virtual Machines
7 11 (0.79%) XenDesktop
8 9 (0.64%) XenApp
9 6 (0.43%) Docker
10 5 (0.36%) Microsoft App-V
10 5 (0.36%) Samba
10 5 (0.36%) Virtual Servers
11 4 (0.29%) iptables
11 4 (0.29%) Microsoft Virtual Server
11 4 (0.29%) Oracle RAC
11 4 (0.29%) XenServer
12 3 (0.21%) KVM
12 3 (0.21%) ProxySG
12 3 (0.21%) Virtual Desktop
Systems Management
1 104 (7.43%) SCCM
2 20 (1.43%) NetBackup
2 20 (1.43%) SCOM
3 17 (1.22%) AirWatch
4 16 (1.14%) Norton AntiVirus
5 14 (1.00%) Backup Exec
6 10 (0.71%) McAfee ePO
6 10 (0.71%) OVSD
7 9 (0.64%) Ansible
7 9 (0.64%) Systems Management Server (SMS)
8 8 (0.57%) DameWare
8 8 (0.57%) Puppet
8 8 (0.57%) Symantec Endpoint Protection
8 8 (0.57%) WSUS
9 7 (0.50%) Cisco CUCM
9 7 (0.50%) Data Guard
10 6 (0.43%) Stealthwatch
11 5 (0.36%) Control-M
12 4 (0.29%) Cisco Prime
12 4 (0.29%) vCenter Server
Vendors
1 335 (23.95%) Microsoft
2 134 (9.58%) Cisco
3 132 (9.44%) VMware
4 96 (6.86%) Citrix
5 87 (6.22%) HP
6 86 (6.15%) Oracle
7 54 (3.86%) Remedy
8 44 (3.15%) Apple
9 43 (3.07%) Dell
10 35 (2.50%) Juniper
11 32 (2.29%) Symantec
12 31 (2.22%) ServiceNow
13 30 (2.14%) NetApp
14 27 (1.93%) EMC
14 27 (1.93%) Red Hat
14 27 (1.93%) SolarWinds
15 24 (1.72%) CheckPoint
16 21 (1.50%) Ivanti
17 19 (1.36%) IBM
17 19 (1.36%) Veritas