Period
to 18 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 18 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
18 Aug 2017
Same period 2016 Same period 2015
Rank 185 165 143
Rank change year-on-year -20 -22 -17
Contract jobs citing SLA 1370 1779 1910
As % of all contract IT jobs advertised in the UK 1.42% 1.64% 1.69%
As % of the Quality Assurance & Compliance category 12.03% 14.62% 14.49%
Number of daily rates quoted 754 944 976
UK median daily rate £324 £310 £320
Median daily rate % change year-on-year +4.44% -3.13% +6.67%
10th Percentile £100 £128 £121
90th Percentile £538 £500 £500
UK excluding London median daily rate £300 £285 £300
% change year-on-year +5.26% -5.00% -
Number of hourly rates quoted 153 173 189
UK median hourly rate £15.00 £15.00 £16.00
Median hourly rate % change year-on-year - -6.25% -2.29%
10th Percentile £10.42 £10.00 £10.70
90th Percentile £26.00 £28.00 £27.82
UK excluding London median hourly rate £15.00 £14.50 £15.77
% change year-on-year +3.45% -8.05% -7.24%

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance and compliance skills.

Contract Quality Assurance & Compliance Skills
UK
Contract job vacancies with a requirement for quality assurance and compliance skills 11390 12169 13178
As % of all contract IT job vacancies advertised in the UK 11.81% 11.20% 11.69%
Number of daily rates quoted 7398 7850 8390
UK median daily rate £443 £413 £400
Median daily rate % change year-on-year +7.27% +3.13% -
10th Percentile £250 £225 £225
90th Percentile £638 £600 £588
UK excluding London median daily rate £395 £375 £375
% change year-on-year +5.33% - +4.17%
Number of hourly rates quoted 367 427 409
UK median hourly rate £22.00 £22.50 £21.55
Median hourly rate % change year-on-year -2.22% +4.41% +7.75%
10th Percentile £11.06 £10.75 £11.21
90th Percentile £50.00 £48.75 £55.15
UK excluding London median hourly rate £22.00 £22.50 £21.54
% change year-on-year -2.22% +4.47% +7.69%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 18 August 2017.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 18 August 2017.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 18 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -41 1206 £338 +6.30% 188
UK excluding London -29 931 £300 +5.26% 140
London -16 423 £375 +3.45% 61
South East -34 320 £370 +7.25% 39
North of England -8 202 £180 -34.55% 44
Midlands +14 116 £286 -11.89% 19
East of England -7 112 £275 +25.00% 20
Yorkshire +65 108 £100 -46.67% 13
West Midlands +15 69 £263 -19.08% 13
North West +18 68 £338 +15.38% 26
South West -26 65 £350 +34.62% 6
Wales +48 61 £298 -4.80% 3
Scotland +12 61 £105 -59.62% 9
East Midlands -6 44 £300 - 6
North East -45 27 £273 -1.80% 5
Northern Ireland -55 4 £390 +30.00% 1

For the 6 months to 18 August 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for SLA.

1 533 (38.91%) ITIL
2 360 (26.28%) Windows
3 310 (22.63%) Microsoft
4 273 (19.93%) Active Directory
5 230 (16.79%) Finance
6 219 (15.99%) Service Management
7 204 (14.89%) Microsoft Office
8 189 (13.80%) Service Delivery
9 155 (11.31%) Cisco
10 154 (11.24%) Windows 7
11 150 (10.95%) Break/Fix
12 137 (10.00%) Security Cleared
13 120 (8.76%) VMware
14 116 (8.47%) HP
15 115 (8.39%) Change Management
16 109 (7.96%) Incident Management
16 109 (7.96%) Analytical Skills
17 106 (7.74%) SQL
18 105 (7.66%) Project Management
18 105 (7.66%) Windows Server
19 100 (7.30%) SC Cleared
20 93 (6.79%) Firewall
20 93 (6.79%) SCCM
21 92 (6.72%) MS Exchange
22 89 (6.50%) Linux
23 88 (6.42%) ITSM
23 88 (6.42%) Telecoms
24 87 (6.35%) ITIL V3
25 86 (6.28%) Banking
26 85 (6.20%) Problem Management

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (6.72%) MS Exchange
2 53 (3.87%) SharePoint
3 34 (2.48%) Exchange Server 2010
4 29 (2.12%) Exchange Server 2007
4 29 (2.12%) Skype for Business
5 24 (1.75%) IIS
6 16 (1.17%) WebSphere
7 14 (1.02%) Apache
7 14 (1.02%) Blackberry Enterprise Server
8 10 (0.73%) JBoss
9 9 (0.66%) Exchange Server 2013
10 7 (0.51%) Exchange Server 2003
10 7 (0.51%) SAS
11 6 (0.44%) CMS
11 6 (0.44%) Tomcat
11 6 (0.44%) WebLogic
12 5 (0.36%) Apache Pig
12 5 (0.36%) Elasticsearch
12 5 (0.36%) SharePoint 2010
12 5 (0.36%) SharePoint 2013
Applications
1 204 (14.89%) Microsoft Office
2 80 (5.84%) Microsoft Excel
3 44 (3.21%) MS Visio
4 43 (3.14%) Microsoft PowerPoint
5 10 (0.73%) Microsoft Project
6 9 (0.66%) Spreadsheet
7 7 (0.51%) Adobe After Effects
8 2 (0.15%) InfoPath
9 1 (0.073%) S-PLUS
Business Applications
1 21 (1.53%) Remedy ITSM
2 9 (0.66%) Dynamics CRM
3 8 (0.58%) Dynamics AX
4 6 (0.44%) SAP ERP
5 4 (0.29%) Temenos T24
6 3 (0.22%) Maximo
6 3 (0.22%) Oracle BPM
6 3 (0.22%) Oracle EBS
6 3 (0.22%) Oracle Subledger Accounting
7 2 (0.15%) Bloomberg TOMS
7 2 (0.15%) Eikon
7 2 (0.15%) ION MarketView
7 2 (0.15%) Oracle EBS R12
7 2 (0.15%) Oracle ERP
7 2 (0.15%) Payment Gateway
7 2 (0.15%) SAP FI
7 2 (0.15%) SAP FI/CO
7 2 (0.15%) SAP FSCM
7 2 (0.15%) SAP MM
7 2 (0.15%) Sonata
Cloud Services
1 81 (5.91%) Office 365
2 34 (2.48%) Amazon AWS
3 27 (1.97%) Microsoft Azure
4 11 (0.80%) AWS CloudFormation
5 7 (0.51%) Adobe Creative Cloud
5 7 (0.51%) Cloud Computing
5 7 (0.51%) IaaS
5 7 (0.51%) Mimecast
5 7 (0.51%) PaaS
6 6 (0.44%) SaaS
7 5 (0.36%) OneDrive
8 4 (0.29%) Azure Active Directory
8 4 (0.29%) Google Cloud Platform
8 4 (0.29%) SuccessFactors
8 4 (0.29%) Virtual Private Cloud
9 3 (0.22%) Amazon EC2
9 3 (0.22%) G Suite
9 3 (0.22%) IBM SmartCloud
9 3 (0.22%) iTunes
10 1 (0.073%) Amazon S3
Communications & Networking
1 93 (6.79%) Firewall
2 67 (4.89%) LAN
3 62 (4.53%) WAN
4 59 (4.31%) DNS
5 47 (3.43%) DHCP
6 46 (3.36%) SAN
7 42 (3.07%) VPN
8 40 (2.92%) Wireless
9 29 (2.12%) Internet
10 28 (2.04%) VoIP
11 27 (1.97%) Network Security
12 25 (1.82%) TCP/IP
13 21 (1.53%) Wi-Fi
14 20 (1.46%) Cisco ASA
15 19 (1.39%) VLAN
16 15 (1.09%) Remote Desktop
17 11 (0.80%) Intranet
17 11 (0.80%) OSPF
18 10 (0.73%) MPLS
19 9 (0.66%) 4G
Database & Business Intelligence
1 65 (4.74%) SQL Server
2 24 (1.75%) Oracle Database
3 12 (0.88%) SQL Server 2008
4 11 (0.80%) SQL Server 2012
5 10 (0.73%) SQL Server Reporting Services
6 9 (0.66%) Big Data
6 9 (0.66%) BusinessObjects Business Intelligence
6 9 (0.66%) Data Warehouse
6 9 (0.66%) Oracle Database 10g
7 8 (0.58%) DataStage
7 8 (0.58%) SQL Server Integration Services
8 7 (0.51%) Oracle Reports
8 7 (0.51%) SQL Server 2014
9 6 (0.44%) MongoDB
9 6 (0.44%) SQL Server 2005
10 5 (0.36%) Apache Hive
10 5 (0.36%) Hadoop
10 5 (0.36%) HBase
10 5 (0.36%) Oracle BI Publisher
10 5 (0.36%) Sqoop
Development Applications
1 11 (0.80%) Jenkins
2 9 (0.66%) JIRA
3 6 (0.44%) Atlassian Bamboo
3 6 (0.44%) VSS/SourceSafe
4 5 (0.36%) Git (software)
4 5 (0.36%) Team Foundation Server
5 4 (0.29%) Subversion
6 3 (0.22%) gulp
6 3 (0.22%) Introscope
6 3 (0.22%) Protractor
6 3 (0.22%) webpack
7 2 (0.15%) SQL Server Management Studio (SSMS)
8 1 (0.073%) Bugzilla
8 1 (0.073%) ClearCase
8 1 (0.073%) ClearQuest
8 1 (0.073%) JIRA Agile
8 1 (0.073%) Maven
8 1 (0.073%) MSI
8 1 (0.073%) SilkPerformer
8 1 (0.073%) TeamCity
General
1 230 (16.79%) Finance
2 88 (6.42%) Telecoms
3 86 (6.28%) Banking
4 49 (3.58%) Retail
5 24 (1.75%) Legal
6 20 (1.46%) Back Office
7 17 (1.24%) Marketing
8 16 (1.17%) Billing
8 16 (1.17%) Investment Banking
8 16 (1.17%) Law
9 15 (1.09%) Manufacturing
10 12 (0.88%) Front Office
11 10 (0.73%) Advertising
11 10 (0.73%) Publishing
12 8 (0.58%) Pharmaceutical
13 7 (0.51%) Automotive
13 7 (0.51%) Military
14 6 (0.44%) Retail Banking
15 5 (0.36%) Electronics
15 5 (0.36%) Local Government
Job Titles
1 328 (23.94%) Analyst
2 123 (8.98%) Service Analyst
3 122 (8.91%) Field Engineer
4 108 (7.88%) Service Manager
5 99 (7.23%) Service Desk Analyst
6 90 (6.57%) Support Analyst
7 88 (6.42%) Field Service Engineer
8 86 (6.28%) Support Engineer
9 68 (4.96%) 2nd Line Support
10 54 (3.94%) Desktop Support
11 53 (3.87%) 1st Line Support
11 53 (3.87%) Architect
12 44 (3.21%) Consultant
13 42 (3.07%) Developer
14 41 (2.99%) IT Analyst
15 39 (2.85%) Service Desk Support
15 39 (2.85%) Technical Support
16 38 (2.77%) Applications Support
17 37 (2.70%) Administrator
17 37 (2.70%) IT Engineer
Libraries, Frameworks & Software Standards
1 43 (3.14%) HTML
2 20 (1.46%) Web Services
3 18 (1.31%) CSS
4 14 (1.02%) Middleware
4 14 (1.02%) XML
5 13 (0.95%) .NET
6 11 (0.80%) HTML5
7 10 (0.73%) Flash
8 9 (0.66%) Hibernate
8 9 (0.66%) Java EE
8 9 (0.66%) Spring
9 8 (0.58%) AngularJS
9 8 (0.58%) SailPoint
9 8 (0.58%) XSLT
10 7 (0.51%) JSF
10 7 (0.51%) SOAP
11 6 (0.44%) JSP
11 6 (0.44%) Struts
11 6 (0.44%) XSL
12 5 (0.36%) J2EE
Miscellaneous
1 109 (7.96%) Analytical Skills
2 74 (5.40%) Management Information System
3 63 (4.60%) Data Centre
4 41 (2.99%) CMDB
5 24 (1.75%) User Experience
6 23 (1.68%) Blackberry
7 18 (1.31%) Virtual Team
8 17 (1.24%) PDA
9 16 (1.17%) Driving Licence
9 16 (1.17%) Replication
10 14 (1.02%) Video Conferencing
11 13 (0.95%) Computer Science
11 13 (0.95%) Enterprise Software
12 12 (0.88%) Clustering
12 12 (0.88%) IVR
13 11 (0.80%) NHS
14 10 (0.73%) iPhone
14 10 (0.73%) Wiki
15 8 (0.58%) EPoS
15 8 (0.58%) Mainframe
Operating Systems
1 360 (26.28%) Windows
2 154 (11.24%) Windows 7
3 105 (7.66%) Windows Server
4 89 (6.50%) Linux
5 67 (4.89%) Windows 10
6 65 (4.74%) Unix
7 62 (4.53%) Windows Server 2012
8 60 (4.38%) Windows Server 2008
9 35 (2.55%) Windows Server 2003
10 32 (2.34%) Windows 8
11 19 (1.39%) Windows XP
12 18 (1.31%) Apple iOS
12 18 (1.31%) Mac OS X
13 17 (1.24%) Android
13 17 (1.24%) Red Hat Enterprise Linux
14 14 (1.02%) AIX
15 8 (0.58%) Solaris
16 7 (0.51%) Windows Vista
17 6 (0.44%) Mac OS
18 5 (0.36%) Windows 2000
Processes & Methodologies
1 533 (38.91%) ITIL
2 219 (15.99%) Service Management
3 189 (13.80%) Service Delivery
4 150 (10.95%) Break/Fix
5 115 (8.39%) Change Management
6 109 (7.96%) Incident Management
7 105 (7.66%) Project Management
8 88 (6.42%) ITSM
9 87 (6.35%) ITIL V3
10 85 (6.20%) Problem Management
11 76 (5.55%) Migration
12 72 (5.26%) Root Cause Analysis
13 67 (4.89%) Stakeholder Management
14 64 (4.67%) Continuous Improvement
15 60 (4.38%) Asset Management
16 57 (4.16%) Agile Software Development
17 49 (3.58%) Line Management
18 48 (3.50%) PRINCE2
19 47 (3.43%) Configuration Management
19 47 (3.43%) Information Security
Programming Languages
1 106 (7.74%) SQL
2 46 (3.36%) Java
3 37 (2.70%) PowerShell
4 28 (2.04%) JavaScript
5 17 (1.24%) C
6 15 (1.09%) T-SQL
7 12 (0.88%) C#
7 12 (0.88%) PL/SQL
8 10 (0.73%) Python
8 10 (0.73%) Shell Script
9 9 (0.66%) VB
10 8 (0.58%) Perl
11 7 (0.51%) Bash Shell
11 7 (0.51%) X++
12 5 (0.36%) JCL
13 4 (0.29%) VBA
14 3 (0.22%) ABAP
14 3 (0.22%) Ruby
14 3 (0.22%) TypeScript
15 2 (0.15%) C++
Qualifications
1 137 (10.00%) Security Cleared
2 100 (7.30%) SC Cleared
3 83 (6.06%) Microsoft Certification
4 79 (5.77%) Degree
5 75 (5.47%) ITIL Certification
6 65 (4.74%) Cisco Certification
7 47 (3.43%) CCNA
8 34 (2.48%) MCSE
9 25 (1.82%) DV Cleared
10 24 (1.75%) ITIL Foundation Certificate
11 21 (1.53%) CCNP
12 17 (1.24%) MCP
13 16 (1.17%) BPSS Clearance
14 15 (1.09%) MCSA
15 14 (1.02%) MCDST
16 13 (0.95%) PMP
17 12 (0.88%) A+ Certification
17 12 (0.88%) DBS Check
17 12 (0.88%) VMware Certified Professional (VCP)
18 10 (0.73%) MCITP
Quality Assurance & Compliance
1 32 (2.34%) ISO/IEC 27001
2 24 (1.75%) QA
3 21 (1.53%) PMO
4 19 (1.39%) ISO/IEC 20000
5 12 (0.88%) Disclosure Scotland
6 11 (0.80%) Data Quality
7 10 (0.73%) ISO 9001
8 8 (0.58%) Sarbanes-Oxley
9 6 (0.44%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 6 (0.44%) PCI DSS
10 2 (0.15%) COSHH
10 2 (0.15%) GDPR
10 2 (0.15%) MiFID
11 1 (0.073%) COBIT
11 1 (0.073%) GCP
11 1 (0.073%) ISO/IEC 19770
System Software
1 273 (19.93%) Active Directory
2 67 (4.89%) VMware Infrastructure
3 27 (1.97%) vSphere
4 26 (1.90%) Hyper-V
5 16 (1.17%) VMware ESXi
6 15 (1.09%) Virtual Desktop
6 15 (1.09%) XenDesktop
7 14 (1.02%) Oracle RAC
7 14 (1.02%) Virtual Machines
8 13 (0.95%) Firmware
9 12 (0.88%) Terminal Services
9 12 (0.88%) XenApp
10 10 (0.73%) Docker
11 6 (0.44%) DFS Replication
12 5 (0.36%) HDFS
12 5 (0.36%) VMware Server
13 4 (0.29%) Virtual Servers
13 4 (0.29%) VMware Workstation
13 4 (0.29%) XenServer
14 3 (0.22%) Apache ZooKeeper
Systems Management
1 93 (6.79%) SCCM
2 35 (2.55%) SCOM
3 21 (1.53%) Ansible
4 20 (1.46%) Tivoli
5 18 (1.31%) NetBackup
6 15 (1.09%) DameWare
7 14 (1.02%) Tivoli Storage Manager
8 13 (0.95%) Puppet
9 12 (0.88%) HP Data Protector
9 12 (0.88%) Netcool
10 11 (0.80%) Cisco Prime
11 10 (0.73%) AirWatch
11 10 (0.73%) Kubernetes
11 10 (0.73%) Systems Management Server (SMS)
11 10 (0.73%) Terraform
12 9 (0.66%) Opscode Chef
13 8 (0.58%) DatAdvantage
13 8 (0.58%) vCenter Server
14 7 (0.51%) Norton AntiVirus
15 5 (0.36%) CA Wily
Vendors
1 310 (22.63%) Microsoft
2 155 (11.31%) Cisco
3 120 (8.76%) VMware
4 116 (8.47%) HP
5 80 (5.84%) Citrix
6 73 (5.33%) Oracle
7 52 (3.80%) Remedy
7 52 (3.80%) ServiceNow
8 50 (3.65%) SAP
9 35 (2.55%) Apple
10 32 (2.34%) CheckPoint
10 32 (2.34%) Dell
11 30 (2.19%) IBM
12 25 (1.82%) NetApp
13 22 (1.61%) Juniper
14 21 (1.53%) F5
15 20 (1.46%) LANDesk
15 20 (1.46%) SolarWinds
15 20 (1.46%) Xerox
16 19 (1.39%) EMC