Period
to 19 May 2019

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 19 May 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
19 May 2019
Same period 2018 Same period 2017
Rank 211 201 177
Rank change year-on-year -10 -24 -12
Contract jobs citing SLA 1,216 1,405 1,342
As % of all contract IT jobs advertised in the UK 1.34% 1.38% 1.48%
As % of the Quality Assurance & Compliance category 12.96% 11.37% 12.74%
Number of daily rates quoted 673 698 725
UK median daily rate £300 £325 £338
Median daily rate % change year-on-year -7.69% -3.70% +3.85%
10th Percentile £114 £118 £113
90th Percentile £538 £538 £538
UK excluding London median daily rate £265 £300 £335
% change year-on-year -11.67% -10.45% +6.35%
Number of hourly rates quoted 140 151 159
UK median hourly rate £14.85 £15.00 £15.00
Median hourly rate % change year-on-year -1.00% - -
10th Percentile £10.00 £10.50 £10.50
90th Percentile £22.40 £29.50 £25.00
UK excluding London median hourly rate £13.50 £15.00 £14.50
% change year-on-year -10.00% +3.45% -3.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 9,383 12,353 10,531
As % of all contract IT jobs advertised in the UK 10.31% 12.16% 11.60%
Number of daily rates quoted 5,736 7,953 6,841
UK median daily rate £450 £450 £430
Median daily rate % change year-on-year - +4.65% +7.50%
10th Percentile £250 £255 £238
90th Percentile £638 £638 £625
UK excluding London median daily rate £425 £400 £395
% change year-on-year +6.25% +1.27% +5.33%
Number of hourly rates quoted 366 371 357
UK median hourly rate £22.00 £22.50 £22.50
Median hourly rate % change year-on-year -2.22% - -4.72%
10th Percentile £10.75 £11.75 £11.00
90th Percentile £51.63 £57.50 £53.00
UK excluding London median hourly rate £22.36 £22.50 £22.50
% change year-on-year -0.64% - -11.76%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 19 May 2019.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 19 May 2019.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 19 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 1,094 £300 -7.69% 81
UK excluding London 0 820 £265 -11.67% 65
London -10 372 £375 +7.14% 18
South East -5 281 £270 -12.90% 18
North of England +17 185 £244 -7.14% 18
Midlands -14 99 £325 +4.00% 17
North West +33 90 £313 +28.87% 12
East of England -11 81 £193 -3.75% 7
Scotland +58 79 £178 -31.73% 2
South West -26 79 £338 -13.46% 3
Yorkshire -8 63 £200 -38.46% 6
West Midlands -18 57 £374 +27.65% 10
East Midlands +6 42 £250 -37.50% 7
North East +15 32 £231 +25.00%
Wales -4 14 £480 +33.33%
Channel Islands -3 2 £400 +207.69%
Northern Ireland +14 1 - -

For the 6 months to 19 May 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 445 (36.60%) Windows
2 382 (31.41%) ITIL
3 322 (26.48%) Microsoft
4 269 (22.12%) Active Directory
5 212 (17.43%) Microsoft Office
6 193 (15.87%) Service Management
7 190 (15.63%) Finance
8 178 (14.64%) Service Delivery
9 169 (13.90%) Incident Management
10 157 (12.91%) Analytical Skills
11 155 (12.75%) Windows 10
12 145 (11.92%) Windows 7
13 143 (11.76%) Problem-Solving
14 129 (10.61%) Windows Server
15 126 (10.36%) Office 365
16 116 (9.54%) Telecoms
17 112 (9.21%) Problem Management
18 106 (8.72%) SQL
19 102 (8.39%) Degree
20 100 (8.22%) Security Cleared
20 100 (8.22%) VMware
20 100 (8.22%) Change Management
21 98 (8.06%) Microsoft Certification
22 93 (7.65%) SCCM
23 89 (7.32%) Cisco
24 87 (7.15%) ITSM
25 86 (7.07%) Agile Software Development
26 78 (6.41%) Citrix
27 74 (6.09%) Data Centre
28 73 (6.00%) Linux

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (4.61%) MS Exchange
1 56 (4.61%) SharePoint
2 33 (2.71%) Skype for Business
3 23 (1.89%) OpenStack
4 14 (1.15%) IBM Notes
5 12 (0.99%) Exchange Server 2010
5 12 (0.99%) SharePoint Server
6 11 (0.90%) WebLogic
7 8 (0.66%) IIS
7 8 (0.66%) Oracle SOA Suite
7 8 (0.66%) Oracle Workflow
7 8 (0.66%) SharePoint 2010
7 8 (0.66%) SharePoint 2013
8 6 (0.49%) Apache
9 5 (0.41%) Confluence
9 5 (0.41%) Exchange Server 2003
9 5 (0.41%) JBoss
9 5 (0.41%) Oracle Service Bus
9 5 (0.41%) WebLogic Portal
10 4 (0.33%) WebSphere
Applications
1 212 (17.43%) Microsoft Office
2 56 (4.61%) Microsoft Excel
3 25 (2.06%) Microsoft PowerPoint
4 23 (1.89%) MS Visio
5 8 (0.66%) InfoPath
6 7 (0.58%) Microsoft Project
7 5 (0.41%) Spreadsheet
8 3 (0.25%) AutoCAD
8 3 (0.25%) Camtasia
9 2 (0.16%) Acrobat
10 1 (0.082%) Maya
10 1 (0.082%) Photoshop
10 1 (0.082%) Revit
10 1 (0.082%) SketchUp
10 1 (0.082%) Stata
Business Applications
1 21 (1.73%) Remedy ITSM
2 20 (1.64%) Oracle EBS
2 20 (1.64%) Oracle Payables
3 17 (1.40%) Oracle Receivables
4 15 (1.23%) Oracle Assets
4 15 (1.23%) Oracle Subledger Accounting
5 14 (1.15%) Oracle Financials
6 13 (1.07%) Oracle EBS R12
7 12 (0.99%) Oracle General Ledger
8 11 (0.90%) Dynamics CRM
9 8 (0.66%) Oracle Procure-to-Pay
10 7 (0.58%) Oracle BPM
10 7 (0.58%) Oracle iProcurement
11 6 (0.49%) Oracle E-Business Tax
11 6 (0.49%) Oracle Internet Expenses
12 4 (0.33%) Eikon
13 3 (0.25%) Adobe Campaign
13 3 (0.25%) SAP CRM
14 2 (0.16%) SAP MM
14 2 (0.16%) SAP PM
Cloud Services
1 126 (10.36%) Office 365
2 73 (6.00%) Microsoft Azure
3 35 (2.88%) Amazon AWS
4 13 (1.07%) OpenShift
5 11 (0.90%) PaaS
6 10 (0.82%) IaaS
6 10 (0.82%) Power Platform
7 6 (0.49%) Azure Active Directory
7 6 (0.49%) Dynamics 365
7 6 (0.49%) OneDrive
7 6 (0.49%) SaaS
8 5 (0.41%) GitHub
8 5 (0.41%) Veeva
9 4 (0.33%) Amazon EC2
9 4 (0.33%) Amazon S3
9 4 (0.33%) Azure Data Factory
9 4 (0.33%) Google Cloud Platform
9 4 (0.33%) Virtual Private Cloud
10 3 (0.25%) G Suite
10 3 (0.25%) Serverless
Communications & Networking
1 71 (5.84%) DNS
1 71 (5.84%) WAN
2 70 (5.76%) LAN
3 58 (4.77%) Firewall
4 55 (4.52%) DHCP
5 52 (4.28%) VoIP
6 48 (3.95%) VPN
7 46 (3.78%) Wireless
8 42 (3.45%) SAN
9 40 (3.29%) TCP/IP
10 34 (2.80%) Skype
11 31 (2.55%) Internet
12 22 (1.81%) Network Security
13 21 (1.73%) 4G
13 21 (1.73%) MPLS
13 21 (1.73%) Remote Desktop
14 19 (1.56%) 3G
15 17 (1.40%) 2G
16 14 (1.15%) IP Telephony
17 13 (1.07%) Intranet
Database & Business Intelligence
1 52 (4.28%) SQL Server
2 13 (1.07%) Hadoop
3 11 (0.90%) SQL Server Integration Services
4 10 (0.82%) Power BI
4 10 (0.82%) Relational Database
4 10 (0.82%) SQL Server Reporting Services
5 8 (0.66%) Data Warehouse
5 8 (0.66%) SQL Server 2008
5 8 (0.66%) SQL Server 2012
6 7 (0.58%) Oracle Database
6 7 (0.58%) SQL Server 2016
7 6 (0.49%) Amazon RDS
8 5 (0.41%) Big Data
8 5 (0.41%) DTS
8 5 (0.41%) Oracle Reports
9 4 (0.33%) GIS
9 4 (0.33%) QlikView
10 3 (0.25%) MySQL
10 3 (0.25%) Oracle OWB
10 3 (0.25%) SQLPlus
Development Applications
1 17 (1.40%) JIRA
1 17 (1.40%) MSI
2 13 (1.07%) Visual Studio
3 8 (0.66%) AdminStudio
3 8 (0.66%) Wise Package Studio
4 6 (0.49%) InstallShield
5 5 (0.41%) Git (software)
6 4 (0.33%) Hudson
6 4 (0.33%) Jenkins
6 4 (0.33%) JMeter
6 4 (0.33%) Oracle Forms
7 3 (0.25%) eggPlant
7 3 (0.25%) Selenium
7 3 (0.25%) Team Foundation Server
7 3 (0.25%) VSS/SourceSafe
8 2 (0.16%) HP UFT
8 2 (0.16%) LoadRunner
8 2 (0.16%) Maven
8 2 (0.16%) TestPartner
8 2 (0.16%) WebDriver
General
1 190 (15.63%) Finance
2 116 (9.54%) Telecoms
3 48 (3.95%) Banking
4 41 (3.37%) Retail
5 32 (2.63%) Billing
6 31 (2.55%) Legal
7 21 (1.73%) Manufacturing
8 20 (1.64%) Law
9 13 (1.07%) Front Office
9 13 (1.07%) Investment Banking
9 13 (1.07%) Pharmaceutical
10 12 (0.99%) Automotive
10 12 (0.99%) Back Office
11 11 (0.90%) Marketing
12 6 (0.49%) Financial Institution
13 5 (0.41%) Electronics
14 3 (0.25%) German Language
14 3 (0.25%) Retail Banking
15 2 (0.16%) Corporate Banking
15 2 (0.16%) French Language
Job Titles
1 275 (22.62%) Analyst
2 118 (9.70%) Support Engineer
3 117 (9.62%) Service Analyst
4 100 (8.22%) Service Desk Analyst
5 78 (6.41%) Service Manager
5 78 (6.41%) Support Analyst
6 74 (6.09%) Desktop Support
7 59 (4.85%) Administrator
8 57 (4.69%) 2nd Line Support
9 52 (4.28%) Consultant
10 51 (4.19%) IT Support
11 50 (4.11%) Desktop Engineer
11 50 (4.11%) IT Engineer
12 44 (3.62%) Infrastructure Engineer
13 40 (3.29%) 2nd Line Engineer
14 39 (3.21%) Developer
15 38 (3.13%) Desktop Support Engineer
15 38 (3.13%) Network Engineer
16 37 (3.04%) IT Analyst
17 36 (2.96%) 1st Line Support
Libraries, Frameworks & Software Standards
1 39 (3.21%) Web Services
2 27 (2.22%) XML
3 16 (1.32%) Middleware
4 14 (1.15%) .NET
5 12 (0.99%) HTML
5 12 (0.99%) XSLT
6 11 (0.90%) CSS
6 11 (0.90%) LDAP
7 9 (0.74%) jQuery
8 8 (0.66%) OCX
8 8 (0.66%) Oracle Fusion
8 8 (0.66%) SOAP
9 7 (0.58%) SAML
10 6 (0.49%) REST
11 5 (0.41%) ASP.NET
11 5 (0.41%) WebCenter
12 4 (0.33%) AngularJS
12 4 (0.33%) J2EE
12 4 (0.33%) Spring
12 4 (0.33%) Struts
Miscellaneous
1 157 (12.91%) Analytical Skills
2 74 (6.09%) Data Centre
3 48 (3.95%) Management Information System
4 37 (3.04%) Self-Motivation
5 29 (2.38%) CMDB
6 23 (1.89%) iPhone
7 21 (1.73%) Clustering
7 21 (1.73%) Video Conferencing
8 20 (1.64%) NHS
9 17 (1.40%) Smartphone
10 16 (1.32%) Driving Licence
10 16 (1.32%) Private Cloud
11 15 (1.23%) Fat Client
11 15 (1.23%) Thin Client
11 15 (1.23%) Virtual Team
12 14 (1.15%) Blackberry
13 13 (1.07%) PMI
14 12 (0.99%) iPad
14 12 (0.99%) Linux Command Line
15 10 (0.82%) Replication
Operating Systems
1 445 (36.60%) Windows
2 155 (12.75%) Windows 10
3 145 (11.92%) Windows 7
4 129 (10.61%) Windows Server
5 73 (6.00%) Linux
6 62 (5.10%) Windows Server 2012
7 42 (3.45%) Windows Server 2008
8 35 (2.88%) Android
9 32 (2.63%) Windows 8
10 31 (2.55%) Apple iOS
11 30 (2.47%) Unix
12 21 (1.73%) Mac OS
13 20 (1.64%) Windows XP
14 18 (1.48%) Windows Server 2003
15 11 (0.90%) Red Hat Enterprise Linux
16 8 (0.66%) Mac OS X
16 8 (0.66%) Windows 2000
17 4 (0.33%) AIX
17 4 (0.33%) HPUX
18 3 (0.25%) Solaris
Processes & Methodologies
1 382 (31.41%) ITIL
2 193 (15.87%) Service Management
3 178 (14.64%) Service Delivery
4 169 (13.90%) Incident Management
5 143 (11.76%) Problem-Solving
6 112 (9.21%) Problem Management
7 100 (8.22%) Change Management
8 87 (7.15%) ITSM
9 86 (7.07%) Agile Software Development
10 72 (5.92%) Project Management
11 71 (5.84%) Stakeholder Management
12 70 (5.76%) Continuous Improvement
13 68 (5.59%) Break/Fix
13 68 (5.59%) Root Cause Analysis
14 65 (5.35%) Infrastructure Engineering
15 61 (5.02%) DevOps
16 60 (4.93%) Migration
17 56 (4.61%) High Availability
18 52 (4.28%) Workflow
19 44 (3.62%) Release Management
Programming Languages
1 106 (8.72%) SQL
2 62 (5.10%) PowerShell
3 29 (2.38%) Java
4 27 (2.22%) C#
5 24 (1.97%) JavaScript
6 21 (1.73%) VBScript
7 14 (1.15%) PL/SQL
8 13 (1.07%) Shell Script
9 12 (0.99%) Python
9 12 (0.99%) VB
10 11 (0.90%) C
10 11 (0.90%) Perl
11 10 (0.82%) Bash Shell
12 9 (0.74%) PHP
12 9 (0.74%) T-SQL
13 4 (0.33%) VBA
14 3 (0.25%) ABAP
14 3 (0.25%) Fortran
14 3 (0.25%) Java 8
15 2 (0.16%) VB6
Qualifications
1 102 (8.39%) Degree
2 100 (8.22%) Security Cleared
3 98 (8.06%) Microsoft Certification
4 71 (5.84%) MCSE
4 71 (5.84%) SC Cleared
5 50 (4.11%) ITIL Certification
6 46 (3.78%) Cisco Certification
7 40 (3.29%) MCP
8 39 (3.21%) MCSA
9 37 (3.04%) CCNA
10 30 (2.47%) ITIL Foundation Certificate
11 22 (1.81%) CCNP
12 14 (1.15%) Computer Science Degree
12 14 (1.15%) PMI Certification
13 11 (0.90%) DV Cleared
14 10 (0.82%) CCIE
15 8 (0.66%) DBS Check
16 7 (0.58%) MCITP
17 6 (0.49%) A+ Certification
17 6 (0.49%) AWS Certification
Quality Assurance & Compliance
1 34 (2.80%) QA
2 19 (1.56%) PMO
3 13 (1.07%) Data Quality
4 8 (0.66%) GDPR
4 8 (0.66%) Sarbanes-Oxley
5 6 (0.49%) ISO/IEC 27001
6 5 (0.41%) PCI DSS
7 3 (0.25%) Basel II
7 3 (0.25%) COBIT
7 3 (0.25%) HIPAA
8 2 (0.16%) Disclosure Scotland
8 2 (0.16%) GxP
9 1 (0.082%) EMIR
9 1 (0.082%) HL7
9 1 (0.082%) ISO 9001
9 1 (0.082%) MiFID
System Software
1 269 (22.12%) Active Directory
2 63 (5.18%) VMware Infrastructure
3 31 (2.55%) Hyper-V
4 25 (2.06%) XenApp
5 22 (1.81%) Virtual Machines
6 21 (1.73%) Microsoft App-V
6 21 (1.73%) Virtual Desktop
7 16 (1.32%) Docker
7 16 (1.32%) Virtual Servers
8 15 (1.23%) VMware ESXi
8 15 (1.23%) XenDesktop
9 13 (1.07%) vSphere
10 11 (0.90%) Microsoft Virtual Server
11 7 (0.58%) Terminal Server
12 5 (0.41%) Firmware
13 3 (0.25%) Oracle RAC
14 2 (0.16%) Citrix Hypervisor
14 2 (0.16%) DFS Replication
14 2 (0.16%) vCloud
14 2 (0.16%) VMware Server
Systems Management
1 93 (7.65%) SCCM
2 29 (2.38%) SCOM
3 20 (1.64%) Ansible
4 16 (1.32%) Kubernetes
5 15 (1.23%) AirWatch
6 14 (1.15%) Single Sign-On
7 12 (0.99%) WSUS
8 9 (0.74%) SCVMM
9 8 (0.66%) Microsoft Intune
10 7 (0.58%) Control-M
10 7 (0.58%) Systems Management Server (SMS)
11 6 (0.49%) Microsoft Clustering
11 6 (0.49%) SnapMirror
12 5 (0.41%) Norton AntiVirus
12 5 (0.41%) SnapVault
12 5 (0.41%) Tivoli Storage Manager
13 4 (0.33%) Backup Exec
13 4 (0.33%) FortiGate
13 4 (0.33%) NetBackup
14 3 (0.25%) Cisco CUCM
Vendors
1 322 (26.48%) Microsoft
2 100 (8.22%) VMware
3 89 (7.32%) Cisco
4 78 (6.41%) Citrix
5 70 (5.76%) ServiceNow
6 63 (5.18%) Oracle
7 47 (3.87%) Remedy
8 44 (3.62%) HP
9 40 (3.29%) SAP
10 39 (3.21%) Red Hat
11 32 (2.63%) Apple
12 30 (2.47%) BMC
13 27 (2.22%) Ivanti
14 21 (1.73%) CheckPoint
15 20 (1.64%) Dell
16 18 (1.48%) IBM
16 18 (1.48%) Juniper
17 17 (1.40%) Sony
18 15 (1.23%) Lotus
19 14 (1.15%) F5