Period
to

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 20 May 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
20 May 2022
Same period 2021 Same period 2020
Rank 166 196 168
Rank change year-on-year +30 -28 +55
Contract jobs citing SLA 1,451 779 771
As % of all contract jobs advertised in the UK 1.64% 1.34% 1.58%
As % of the Quality Assurance & Compliance category 12.36% 11.02% 14.39%
Number of daily rates quoted 928 438 422
10th Percentile £138 £135 £120
25th Percentile £185 £201 £170
Median daily rate (50th Percentile) £370 £394 £348
Median % change year-on-year -6.15% +13.45% +15.83%
75th Percentile £518 £500 £470
90th Percentile £625 £575 £550
UK excluding London median daily rate £263 £325 £295
% change year-on-year -19.23% +10.17% +12.38%
Number of hourly rates quoted 110 94 61
10th Percentile £11.36 £10.39 £11.25
25th Percentile £12.36 £11.40 £14.00
Median hourly rate £16.50 £14.00 £17.50
Median % change year-on-year +17.86% -20.00% +17.85%
75th Percentile £22.42 £16.93 £21.00
90th Percentile £47.40 £21.64 £35.75
UK excluding London median hourly rate £16.50 £13.89 £16.50
% change year-on-year +18.79% -15.82% +20.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 11,736 7,067 5,357
As % of all contract IT jobs advertised in the UK 13.29% 12.20% 10.99%
Number of daily rates quoted 8,044 4,733 3,364
10th Percentile £300 £263 £250
25th Percentile £405 £366 £350
Median daily rate (50th Percentile) £515 £475 £450
Median % change year-on-year +8.42% +5.56% -
75th Percentile £625 £575 £556
90th Percentile £713 £660 £638
UK excluding London median daily rate £450 £425 £425
% change year-on-year +5.88% - -
Number of hourly rates quoted 315 296 234
10th Percentile £12.03 £11.36 £13.03
25th Percentile £16.50 £14.25 £17.51
Median hourly rate £30.00 £21.00 £23.00
Median % change year-on-year +42.86% -8.70% +7.78%
75th Percentile £50.39 £38.75 £47.50
90th Percentile £68.93 £52.50 £53.00
UK excluding London median hourly rate £22.50 £21.00 £22.50
% change year-on-year +7.14% -6.67% +0.31%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing SLA.

Daily rate trend for SLA in the UK

SLA
Daily Rate Histogram

Daily rate distribution for jobs citing SLA over the 6 months to 20 May 2022.

Daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing SLA.

Hourly rate trend for SLA in the UK

SLA
Hourly Rate Histogram

Hourly rate distribution of jobs citing SLA over the 6 months to 20 May 2022.

Hourly rate histogram for SLA in the UK

SLA
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 20 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +18 1,232 £350 -6.67% 366
UK excluding London +29 848 £263 -19.23% 296
Work from Home +27 565 £425 +6.25% 85
London +5 419 £450 +5.88% 88
South East +22 243 £293 -31.18% 75
North of England +11 194 £220 - 89
East of England +5 132 £313 +36.61% 38
Midlands -1 121 £294 +46.88% 51
North West +7 114 £260 +18.18% 45
South West +1 83 £350 -16.67% 23
Scotland +36 73 £228 -43.13% 12
Yorkshire +6 73 £212 +12.28% 36
West Midlands -28 66 £370 +23.33% 25
East Midlands +4 55 £235 +70.91% 26
Wales -16 10 £168 -49.81% 5
North East -9 7 £180 -18.18% 8

For the 6 months to 20 May 2022, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 536 (36.94%) Social Skills
2 524 (36.11%) Microsoft
3 522 (35.98%) Windows
4 498 (34.32%) ITIL
5 387 (26.67%) Microsoft 365
6 361 (24.88%) Active Directory
7 271 (18.68%) Problem-Solving
8 252 (17.37%) Azure
9 243 (16.75%) Finance
10 239 (16.47%) Security Cleared
11 238 (16.40%) Windows 10
12 235 (16.20%) Microsoft Office
13 201 (13.85%) Incident Management
14 193 (13.30%) Change Management
15 190 (13.09%) Service Management
16 186 (12.82%) SC Cleared
17 178 (12.27%) Service Delivery
18 162 (11.16%) SQL
19 155 (10.68%) Windows Server
20 151 (10.41%) ITSM
21 150 (10.34%) VMware
22 144 (9.92%) AWS
23 140 (9.65%) Analytical Skills
24 128 (8.82%) SCCM
25 126 (8.68%) Agile
26 118 (8.13%) ServiceNow
27 115 (7.93%) Time Management
28 113 (7.79%) VMware Infrastructure
29 111 (7.65%) Public Sector
30 108 (7.44%) Cisco

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (6.34%) SharePoint
2 65 (4.48%) Skype for Business
3 54 (3.72%) MS Exchange
4 35 (2.41%) Exchange Server 2013
5 23 (1.59%) IIS
6 22 (1.52%) Apache Spark
7 18 (1.24%) Confluence
8 11 (0.76%) Exchange Server 2010
9 8 (0.55%) Apache
10 6 (0.41%) Cloud Foundry
10 6 (0.41%) Tomcat
11 5 (0.34%) CMS
11 5 (0.34%) Oracle Collaboration Suite
12 4 (0.28%) nginx
13 3 (0.21%) Blackberry Enterprise Server
14 2 (0.14%) Appian
14 2 (0.14%) NetWeaver
14 2 (0.14%) SharePoint 2013
14 2 (0.14%) WebLogic
15 1 (0.069%) Camunda
Applications
1 235 (16.20%) Microsoft Office
2 45 (3.10%) Microsoft Excel
3 19 (1.31%) MS Visio
4 15 (1.03%) Microsoft PowerPoint
5 10 (0.69%) Microsoft Project
6 2 (0.14%) AutoCAD
7 1 (0.069%) Acrobat
7 1 (0.069%) Chatbot
7 1 (0.069%) Maya
7 1 (0.069%) Spreadsheet
Business Applications
1 6 (0.41%) assyst
1 6 (0.41%) Oracle Subledger Accounting
1 6 (0.41%) SAP ERP
1 6 (0.41%) SAP HCM
2 5 (0.34%) Oracle Assets
2 5 (0.34%) Oracle Payables
2 5 (0.34%) Oracle Receivables
2 5 (0.34%) Oracle SCM
2 5 (0.34%) Remedy ITSM
3 4 (0.28%) Dynamics CRM
3 4 (0.28%) Magento
3 4 (0.28%) Oracle Applications
3 4 (0.28%) Oracle EBS
3 4 (0.28%) Oracle E-Business Tax
3 4 (0.28%) Oracle Financials
3 4 (0.28%) SAP S/4HANA
4 3 (0.21%) Dynamics AX
4 3 (0.21%) Oracle EBS R12
4 3 (0.21%) Oracle General Ledger
4 3 (0.21%) Unit4 Business World
Cloud Services
1 387 (26.67%) Microsoft 365
2 252 (17.37%) Azure
3 144 (9.92%) AWS
4 86 (5.93%) Azure Active Directory
5 43 (2.96%) PaaS
6 39 (2.69%) IaaS
7 31 (2.14%) Amazon S3
7 31 (2.14%) OneDrive
8 20 (1.38%) GCP
8 20 (1.38%) Power Platform
9 19 (1.31%) SaaS
10 15 (1.03%) GitHub
10 15 (1.03%) Virtual Private Cloud
11 13 (0.90%) Azure Monitor
11 13 (0.90%) Dynamics 365
12 11 (0.76%) Cloud Computing
13 10 (0.69%) Amazon EMR
13 10 (0.69%) Mimecast
14 9 (0.62%) Azure Cosmos DB
14 9 (0.62%) Snowflake
Communications & Networking
1 103 (7.10%) DNS
2 84 (5.79%) DHCP
3 68 (4.69%) VPN
4 66 (4.55%) Skype
5 59 (4.07%) Wi-Fi
6 58 (4.00%) Firewall
7 54 (3.72%) LAN
8 49 (3.38%) WAN
9 43 (2.96%) TCP/IP
10 36 (2.48%) SAN
11 35 (2.41%) Wireless
12 32 (2.21%) Remote Desktop
13 26 (1.79%) Internet
14 25 (1.72%) VoIP
15 24 (1.65%) SSL
16 14 (0.96%) Intranet
17 13 (0.90%) BGP
17 13 (0.90%) MPLS
17 13 (0.90%) Radio Access Network
18 11 (0.76%) NetScaler
Database & Business Intelligence
1 86 (5.93%) SQL Server
2 33 (2.27%) Data Warehouse
3 21 (1.45%) Big Data
4 19 (1.31%) Metadata
5 18 (1.24%) Data Lake
5 18 (1.24%) MySQL
6 17 (1.17%) Pentaho
7 16 (1.10%) Oracle Database
8 14 (0.96%) PostgreSQL
9 13 (0.90%) Amazon RDS
9 13 (0.90%) Power BI
10 12 (0.83%) Amazon Redshift
11 11 (0.76%) Relational Database
12 10 (0.69%) Amazon Athena
13 8 (0.55%) Hadoop
14 7 (0.48%) Apache Hive
14 7 (0.48%) RDBMS
15 6 (0.41%) MariaDB
15 6 (0.41%) ObjectStore
15 6 (0.41%) SQL Server Reporting Services
Development Applications
1 43 (2.96%) JIRA
2 11 (0.76%) GitLab
2 11 (0.76%) Jenkins
3 10 (0.69%) Git (software)
4 6 (0.41%) ERwin
4 6 (0.41%) JMeter
5 4 (0.28%) SQL Server Management Studio (SSMS)
6 3 (0.21%) Oracle Forms
6 3 (0.21%) SoapUI
6 3 (0.21%) Sonatype Nexus
7 2 (0.14%) Bitbucket
7 2 (0.14%) LoadRunner
7 2 (0.14%) MSI
7 2 (0.14%) NeoLoad
7 2 (0.14%) NWDS
7 2 (0.14%) Octopus Deploy
7 2 (0.14%) SilkPerformer
7 2 (0.14%) TeamCity
7 2 (0.14%) VSS/SourceSafe
7 2 (0.14%) WebLOAD
General
1 536 (36.94%) Social Skills
2 243 (16.75%) Finance
3 140 (9.65%) Analytical Skills
4 111 (7.65%) Public Sector
5 75 (5.17%) Retail
6 53 (3.65%) Telecoms
7 43 (2.96%) Banking
8 42 (2.89%) Organisational Skills
9 34 (2.34%) Manufacturing
10 29 (2.00%) Legal
10 29 (2.00%) Marketing
10 29 (2.00%) Presentation Skills
11 22 (1.52%) Local Government
12 20 (1.38%) Documentation Skills
13 16 (1.10%) Financial Institution
14 15 (1.03%) Automotive
15 13 (0.90%) Electronics
15 13 (0.90%) Law
16 10 (0.69%) Influencing Skills
17 9 (0.62%) Front Office
Job Titles
1 327 (22.54%) Analyst
2 175 (12.06%) Service Analyst
3 143 (9.86%) Service Desk Analyst
4 115 (7.93%) Support Engineer
5 97 (6.69%) 2nd Line Support
6 90 (6.20%) Service Manager
7 87 (6.00%) 1st Line Support
7 87 (6.00%) Support Analyst
8 71 (4.89%) 2nd Line Engineer
8 71 (4.89%) IT Support
9 70 (4.82%) Desktop Support
10 69 (4.76%) IT Analyst
11 60 (4.14%) Cloud Engineer
12 52 (3.58%) Desktop Engineer
13 49 (3.38%) 3rd Line Engineer
14 48 (3.31%) Consultant
15 45 (3.10%) Applications Engineer
16 39 (2.69%) 2nd Line Support Engineer
16 39 (2.69%) Administrator
16 39 (2.69%) Architect
Libraries, Frameworks & Software Standards
1 20 (1.38%) Middleware
2 17 (1.17%) Kafka
3 13 (0.90%) CSS
3 13 (0.90%) HTML
4 12 (0.83%) REST
5 10 (0.69%) React
6 9 (0.62%) .NET
6 9 (0.62%) Express
6 9 (0.62%) Oracle Fusion
7 8 (0.55%) LDAP
7 8 (0.55%) XML
8 7 (0.48%) SAP Fiori
8 7 (0.48%) SAPUI5
8 7 (0.48%) XMPP
9 6 (0.41%) Django
9 6 (0.41%) JSON
9 6 (0.41%) Ruby on Rails
10 5 (0.34%) Elastic Stack
10 5 (0.34%) LAMP
10 5 (0.34%) Node.js
Miscellaneous
1 92 (6.34%) Management Information System
2 82 (5.65%) Self-Motivation
3 66 (4.55%) Replication
4 62 (4.27%) Data Centre
5 40 (2.76%) PKI
6 37 (2.55%) Digital Signage
7 34 (2.34%) Enterprise Software
8 23 (1.59%) NHS
9 21 (1.45%) Video Conferencing
10 20 (1.38%) User Experience
11 18 (1.24%) Virtual Team
12 17 (1.17%) Clustering
12 17 (1.17%) Driving Licence
13 16 (1.10%) Fat Client
13 16 (1.10%) Thin Client
14 15 (1.03%) Public Cloud
15 14 (0.96%) CMDB
16 13 (0.90%) Mobile App
16 13 (0.90%) Smartcard
17 11 (0.76%) Cloud Native
Operating Systems
1 522 (35.98%) Windows
2 238 (16.40%) Windows 10
3 155 (10.68%) Windows Server
4 77 (5.31%) Windows Server 2012
5 76 (5.24%) Linux
6 60 (4.14%) Windows 7
7 57 (3.93%) Apple iOS
8 54 (3.72%) Windows Server 2016
9 32 (2.21%) Android
9 32 (2.21%) Windows Server 2019
10 31 (2.14%) Mac OS
11 26 (1.79%) Windows Server 2008
12 19 (1.31%) Unix
13 12 (0.83%) Windows 8
14 11 (0.76%) Red Hat Enterprise Linux
15 10 (0.69%) Windows XP
16 9 (0.62%) AIX
17 8 (0.55%) Mac OS X
18 6 (0.41%) CentOS
18 6 (0.41%) Oracle Linux
Processes & Methodologies
1 498 (34.32%) ITIL
2 271 (18.68%) Problem-Solving
3 201 (13.85%) Incident Management
4 193 (13.30%) Change Management
5 190 (13.09%) Service Management
6 178 (12.27%) Service Delivery
7 151 (10.41%) ITSM
8 126 (8.68%) Agile
9 115 (7.93%) Time Management
10 105 (7.24%) Migration
11 94 (6.48%) Continuous Improvement
11 94 (6.48%) Problem Management
12 93 (6.41%) Mentoring
13 78 (5.38%) Project Management
14 72 (4.96%) Proactive Monitoring
15 70 (4.82%) Line Management
16 69 (4.76%) Decision-Making
16 69 (4.76%) DevOps
17 64 (4.41%) Coaching
17 64 (4.41%) CRM
Programming Languages
1 162 (11.16%) SQL
2 101 (6.96%) PowerShell
3 43 (2.96%) Python
4 27 (1.86%) Java
5 25 (1.72%) JavaScript
6 21 (1.45%) C
7 13 (0.90%) Bash
8 10 (0.69%) Go
8 10 (0.69%) Perl
8 10 (0.69%) Ruby
8 10 (0.69%) VBScript
9 9 (0.62%) Shell Script
10 8 (0.55%) C#
10 8 (0.55%) PHP
10 8 (0.55%) PL/SQL
11 6 (0.41%) ABAP
11 6 (0.41%) T-SQL
12 5 (0.34%) VB
13 3 (0.21%) VBA
14 2 (0.14%) SAPscript
Qualifications
1 239 (16.47%) Security Cleared
2 186 (12.82%) SC Cleared
3 79 (5.44%) Degree
4 69 (4.76%) ITIL Certification
5 57 (3.93%) Microsoft Certification
6 47 (3.24%) Cisco Certification
7 38 (2.62%) ITIL Foundation Certificate
8 33 (2.27%) CCNA
9 29 (2.00%) MCSE
10 26 (1.79%) BPSS Clearance
11 20 (1.38%) DV Cleared
11 20 (1.38%) MCP
12 17 (1.17%) CCNP
13 13 (0.90%) MCSA
14 10 (0.69%) A+ Certification
14 10 (0.69%) AWS Certification
15 9 (0.62%) CISSP
16 8 (0.55%) MCITP
17 7 (0.48%) JNCIA
17 7 (0.48%) PMI Certification
Quality Assurance & Compliance
1 36 (2.48%) QA
2 27 (1.86%) ISO/IEC 27001
3 14 (0.96%) Data Quality
4 13 (0.90%) PCI DSS
5 10 (0.69%) PMO
6 8 (0.55%) GDPR
7 5 (0.34%) Sarbanes-Oxley
8 4 (0.28%) HL7
9 3 (0.21%) Accessibility
9 3 (0.21%) COBIT
9 3 (0.21%) DICOM
9 3 (0.21%) ISO 20022
9 3 (0.21%) ISO/IEC 20000
9 3 (0.21%) JSP 440
10 2 (0.14%) Cyber Essentials
10 2 (0.14%) Cyber Essentials PLUS
10 2 (0.14%) ISO 9001
10 2 (0.14%) NIST
11 1 (0.069%) GAAP
11 1 (0.069%) MiFID
System Software
1 361 (24.88%) Active Directory
2 113 (7.79%) VMware Infrastructure
3 59 (4.07%) Hyper-V
4 36 (2.48%) vSphere
5 34 (2.34%) Virtual Machines
6 32 (2.21%) XenApp
7 25 (1.72%) Docker
7 25 (1.72%) Firmware
8 21 (1.45%) Virtual Desktop
8 21 (1.45%) VMware ESXi
9 20 (1.38%) Microsoft App-V
10 16 (1.10%) XenDesktop
11 15 (1.03%) BitLocker
12 10 (0.69%) Oracle RAC
13 6 (0.41%) NFS
14 4 (0.28%) KVM
15 3 (0.21%) Terminal Services
15 3 (0.21%) Virtual Servers
15 3 (0.21%) VirtualBox
15 3 (0.21%) VMware NSX
Systems Management
1 128 (8.82%) SCCM
2 68 (4.69%) Microsoft Intune
3 36 (2.48%) Active Directory Federation Services
4 29 (2.00%) Terraform
5 21 (1.45%) Ansible
6 20 (1.38%) SCVMM
6 20 (1.38%) Single Sign-On
7 17 (1.17%) Kubernetes
8 15 (1.03%) McAfee ePO
9 14 (0.96%) vCenter Server
10 11 (0.76%) Nagios
10 11 (0.76%) SCOM
11 10 (0.69%) Data Guard
12 9 (0.62%) vRealize Orchestrator
13 8 (0.55%) Oracle RMAN
14 7 (0.48%) Failover Clustering
14 7 (0.48%) Grafana
14 7 (0.48%) Norton AntiVirus
15 6 (0.41%) AirWatch
15 6 (0.41%) Microsoft Clustering
Vendors
1 524 (36.11%) Microsoft
2 150 (10.34%) VMware
3 118 (8.13%) ServiceNow
4 108 (7.44%) Cisco
5 94 (6.48%) Citrix
6 78 (5.38%) Oracle
7 46 (3.17%) Apple
8 37 (2.55%) SAP
9 32 (2.21%) HP
10 27 (1.86%) Splunk
11 26 (1.79%) Ivanti
12 23 (1.59%) Talend
13 22 (1.52%) Juniper
14 21 (1.45%) McAfee
15 20 (1.38%) Google
16 17 (1.17%) NetApp
16 17 (1.17%) Salesforce.com
17 15 (1.03%) CheckPoint
17 15 (1.03%) F5
17 15 (1.03%) Remedy