Period
to 12 August 2020

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 12 August 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
12 Aug 2020
Same period 2019 Same period 2018
Rank 172 188 200
Rank change year-on-year +16 +12 -10
Contract jobs citing SLA 503 1,361 1,461
As % of all contract jobs advertised in the UK 1.46% 1.50% 1.42%
As % of the Quality Assurance & Compliance category 13.91% 14.59% 12.45%
Number of daily rates quoted 266 792 749
Median daily rate £388 £310 £325
Median daily rate % change year-on-year +25.00% -4.62% +1.56%
10th Percentile £131 £110 £117
90th Percentile £600 £525 £525
UK excluding London median daily rate £338 £278 £300
% change year-on-year +21.62% -7.50% -
Number of hourly rates quoted 52 165 164
Median hourly rate £15.23 £15.50 £14.98
Median hourly rate % change year-on-year -1.77% +3.51% -0.17%
10th Percentile £9.57 £10.58 £10.27
90th Percentile £35.98 £23.36 £35.00
UK excluding London median hourly rate £14.00 £15.40 £14.45
% change year-on-year -9.09% +6.61% -3.70%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 3,617 9,327 11,733
As % of all contract IT jobs advertised in the UK 10.47% 10.27% 11.44%
Number of daily rates quoted 2,110 5,765 7,444
Median daily rate £455 £450 £450
Median daily rate % change year-on-year +1.00% - +0.67%
10th Percentile £256 £225 £250
90th Percentile £645 £638 £638
UK excluding London median daily rate £425 £420 £400
% change year-on-year +1.19% +5.00% +1.27%
Number of hourly rates quoted 183 420 383
Median hourly rate £26.00 £22.18 £23.00
Median hourly rate % change year-on-year +17.24% -3.58% +8.64%
10th Percentile £11.51 £10.98 £11.25
90th Percentile £48.75 £53.83 £52.50
Median hourly rate £22.50 £23.47 £22.00
% change year-on-year -4.11% +6.66% +10.00%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing SLA.

Daily rate trend for SLA in the UK

SLA
Daily Rate Histogram

Daily rate distribution for jobs citing SLA over the 6 months to 12 August 2020.

Daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing SLA.

Hourly rate trend for SLA in the UK

SLA
Hourly Rate Histogram

Hourly rate distribution of jobs citing SLA over the 6 months to 12 August 2020.

Hourly rate histogram for SLA in the UK

SLA
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 12 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 463 £388 +29.17% 169
UK excluding London +14 349 £338 +21.62% 156
London +30 143 £485 +38.57% 27
South East +30 120 £391 +30.42% 45
North of England +45 91 £345 +32.69% 31
North West +65 65 £337 +22.36% 13
Midlands +15 43 £210 -35.38% 21
South West +37 37 £343 -2.14% 30
Work from Home -19 30 £348 -7.33% 17
West Midlands +44 27 £400 +10.65% 11
East of England +11 27 £335 +157.69% 15
Yorkshire +23 21 £338 -5.59% 15
Scotland +12 20 £400 +45.45% 10
East Midlands +21 16 £87 -73.37% 10
Wales +32 6 £383 -18.62% 4
North East +31 5 £425 +165.63% 3
Northern Ireland +21 4 £288 -

For the 6 months to 12 August 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 164 (32.60%) ITIL
2 158 (31.41%) Windows
3 123 (24.45%) Microsoft
4 91 (18.09%) Active Directory
4 91 (18.09%) Finance
5 74 (14.71%) Service Management
5 74 (14.71%) Problem-Solving
6 72 (14.31%) Microsoft Office
6 72 (14.31%) Security Cleared
7 66 (13.12%) Office 365
8 62 (12.33%) Oracle
9 57 (11.33%) Service Delivery
10 54 (10.74%) Agile Software Development
11 53 (10.54%) Windows Server
12 52 (10.34%) SC Cleared
13 50 (9.94%) Incident Management
13 50 (9.94%) SQL
14 49 (9.74%) Change Management
14 49 (9.74%) Degree
14 49 (9.74%) Telecoms
15 48 (9.54%) Windows 10
16 47 (9.34%) Azure
17 46 (9.15%) Linux
18 44 (8.75%) VMware
19 43 (8.55%) Cisco
20 42 (8.35%) PowerShell
20 42 (8.35%) Analytical Skills
21 40 (7.95%) Problem Management
21 40 (7.95%) Management Information System
22 39 (7.75%) Citrix

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (5.17%) Confluence
2 23 (4.57%) WebLogic
3 20 (3.98%) Oracle SOA Suite
3 20 (3.98%) SharePoint
3 20 (3.98%) Skype for Business
4 17 (3.38%) IIS
5 15 (2.98%) Apache
6 12 (2.39%) MS Exchange
6 12 (2.39%) Red Hat Fuse
7 9 (1.79%) Tomcat
8 7 (1.39%) Apache Spark
8 7 (1.39%) CMS
9 5 (0.99%) Apache Solr
10 4 (0.80%) Exchange Server 2013
10 4 (0.80%) TIBCO ActiveMatrix
11 3 (0.60%) Blackberry Enterprise Server
11 3 (0.60%) nginx
11 3 (0.60%) Oracle Application Server
12 2 (0.40%) Appian
12 2 (0.40%) JBoss
Applications
1 72 (14.31%) Microsoft Office
2 19 (3.78%) Microsoft Excel
3 7 (1.39%) MS Visio
4 5 (0.99%) Microsoft PowerPoint
4 5 (0.99%) Microsoft Project
5 2 (0.40%) Spreadsheet
6 1 (0.20%) LibreOffice
Business Applications
1 15 (2.98%) Oracle Applications
2 7 (1.39%) Endur
3 5 (0.99%) SAP HCM
4 4 (0.80%) BusinessWorks
5 3 (0.60%) SAP MM
6 2 (0.40%) assyst
6 2 (0.40%) Magento
6 2 (0.40%) SAP PM
7 1 (0.20%) Lorenzo
7 1 (0.20%) Oracle Assets
7 1 (0.20%) Oracle E-Business Tax
7 1 (0.20%) Oracle Internet Expenses
7 1 (0.20%) Oracle iProcurement
7 1 (0.20%) Oracle iSupplier
7 1 (0.20%) Oracle Payables
7 1 (0.20%) Oracle Procure-to-Pay
7 1 (0.20%) Oracle Receivables
7 1 (0.20%) Oracle Subledger Accounting
7 1 (0.20%) Salesforce.com CRM
7 1 (0.20%) SAP S/4HANA
Cloud Services
1 66 (13.12%) Office 365
2 47 (9.34%) Azure
3 17 (3.38%) AWS
4 12 (2.39%) SaaS
5 8 (1.59%) Cloud Computing
5 8 (1.59%) GCP
6 7 (1.39%) Power Platform
7 6 (1.19%) Azure Active Directory
7 6 (1.19%) GitHub
8 5 (0.99%) OneDrive
8 5 (0.99%) PaaS
8 5 (0.99%) SuccessFactors
8 5 (0.99%) Trello
9 4 (0.80%) IaaS
10 3 (0.60%) Amazon EC2
10 3 (0.60%) Amazon S3
10 3 (0.60%) AWS Elastic Beanstalk
10 3 (0.60%) Route 53
10 3 (0.60%) Veeva
10 3 (0.60%) Virtual Private Cloud
Communications & Networking
1 38 (7.55%) DNS
2 26 (5.17%) Skype
3 25 (4.97%) Firewall
4 21 (4.17%) DHCP
5 18 (3.58%) VoIP
5 18 (3.58%) WAN
6 17 (3.38%) SAN
7 14 (2.78%) LAN
8 12 (2.39%) VPN
9 11 (2.19%) TCP/IP
10 10 (1.99%) Internet
10 10 (1.99%) SSL
11 7 (1.39%) 2G
11 7 (1.39%) 3G
11 7 (1.39%) 4G
12 6 (1.19%) HTTP
12 6 (1.19%) Network Security
12 6 (1.19%) Wi-Fi
13 5 (0.99%) DMZ
13 5 (0.99%) Kerberos
Database & Business Intelligence
1 35 (6.96%) SQL Server
2 27 (5.37%) Oracle Database
3 20 (3.98%) Oracle Database 12c
4 15 (2.98%) Oracle ODI
5 12 (2.39%) Oracle BI EE
6 10 (1.99%) Oracle Database 11g
7 9 (1.79%) SQL Server 2016
8 7 (1.39%) Oracle Reports
8 7 (1.39%) Relational Database
9 6 (1.19%) Big Data
9 6 (1.19%) Power BI
10 5 (0.99%) Data Warehouse
10 5 (0.99%) Hadoop
10 5 (0.99%) MySQL
10 5 (0.99%) Oracle Database 10g
11 4 (0.80%) Apache Hive
11 4 (0.80%) QlikView
11 4 (0.80%) SQL Server Integration Services
11 4 (0.80%) Sybase ASE
12 3 (0.60%) Cosmos DB
Development Applications
1 30 (5.96%) JIRA
2 8 (1.59%) Jenkins
3 4 (0.80%) Redmine
4 3 (0.60%) Git (software)
4 3 (0.60%) Hudson
5 2 (0.40%) GitLab
5 2 (0.40%) PROIV
5 2 (0.40%) Subversion
5 2 (0.40%) Team Foundation Server
6 1 (0.20%) AdminStudio
6 1 (0.20%) Bitbucket
6 1 (0.20%) Fiddler
6 1 (0.20%) Introscope
6 1 (0.20%) JMeter
6 1 (0.20%) LoadRunner
6 1 (0.20%) MSI
6 1 (0.20%) Oracle Forms
6 1 (0.20%) Terragrunt
6 1 (0.20%) Vagrant
6 1 (0.20%) VSS/SourceSafe
General
1 91 (18.09%) Finance
2 49 (9.74%) Telecoms
3 37 (7.36%) Banking
3 37 (7.36%) Public Sector
4 16 (3.18%) Back Office
4 16 (3.18%) Legal
5 11 (2.19%) Retail
6 9 (1.79%) Manufacturing
7 5 (0.99%) Law
8 4 (0.80%) Billing
8 4 (0.80%) German Language
8 4 (0.80%) Marketing
9 3 (0.60%) Danish Language
9 3 (0.60%) French Language
9 3 (0.60%) Italian Language
9 3 (0.60%) Pharmaceutical
10 2 (0.40%) Local Government
10 2 (0.40%) Multimedia
10 2 (0.40%) Police
10 2 (0.40%) Publishing
Job Titles
1 123 (24.45%) Analyst
2 58 (11.53%) Service Analyst
3 56 (11.13%) Service Desk Analyst
4 38 (7.55%) Support Engineer
5 34 (6.76%) Support Analyst
6 24 (4.77%) 2nd Line Support
6 24 (4.77%) DBA
6 24 (4.77%) Desktop Support
7 23 (4.57%) Developer
8 22 (4.37%) 2nd Line Engineer
8 22 (4.37%) Consultant
9 21 (4.17%) Oracle DBA
10 20 (3.98%) Administrator
10 20 (3.98%) IT Support
11 19 (3.78%) 1st Line Support
11 19 (3.78%) Service Manager
12 17 (3.38%) Project Manager
13 15 (2.98%) 2nd Line Support Engineer
13 15 (2.98%) Oracle Applications DBA
14 14 (2.78%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 12 (2.39%) .NET
1 12 (2.39%) XML
2 11 (2.19%) Web Services
3 6 (1.19%) ASP.NET
3 6 (1.19%) LDAP
3 6 (1.19%) Middleware
4 5 (0.99%) AngularJS
4 5 (0.99%) Node.js
4 5 (0.99%) RabbitMQ
5 4 (0.80%) J2EE
5 4 (0.80%) JSON
5 4 (0.80%) LINQ
5 4 (0.80%) Oracle Fusion
5 4 (0.80%) TIBCO EMS
5 4 (0.80%) XSLT
6 3 (0.60%) CSS
6 3 (0.60%) Kafka
6 3 (0.60%) Rendezvous
6 3 (0.60%) SAML
7 2 (0.40%) ASP.NET Web API
Miscellaneous
1 42 (8.35%) Analytical Skills
2 40 (7.95%) Management Information System
3 29 (5.77%) Self-Motivation
4 28 (5.57%) Data Centre
5 12 (2.39%) Fat Client
5 12 (2.39%) Thin Client
6 10 (1.99%) Enterprise Software
7 8 (1.59%) NHS
7 8 (1.59%) Replication
7 8 (1.59%) Wiki
8 7 (1.39%) Blackberry
8 7 (1.39%) User Experience
9 6 (1.19%) Video Conferencing
10 5 (0.99%) Clustering
10 5 (0.99%) Handset
10 5 (0.99%) Public Cloud
11 3 (0.60%) AS400
11 3 (0.60%) Linux Command Line
11 3 (0.60%) Social Media
12 2 (0.40%) Data Structures
Operating Systems
1 158 (31.41%) Windows
2 53 (10.54%) Windows Server
3 48 (9.54%) Windows 10
4 46 (9.15%) Linux
5 37 (7.36%) Windows 7
6 30 (5.96%) Windows Server 2012
7 28 (5.57%) Unix
7 28 (5.57%) Windows Server 2016
8 25 (4.97%) Windows Server 2008
9 19 (3.78%) Solaris
10 13 (2.58%) Oracle Linux
10 13 (2.58%) Windows Server 2019
11 10 (1.99%) Windows Server 2003
12 9 (1.79%) Red Hat Enterprise Linux
13 8 (1.59%) Windows 8
14 6 (1.19%) Apple iOS
15 5 (0.99%) Android
15 5 (0.99%) Windows Vista
16 4 (0.80%) Mac OS
17 3 (0.60%) CentOS
Processes & Methodologies
1 164 (32.60%) ITIL
2 74 (14.71%) Problem-Solving
2 74 (14.71%) Service Management
3 57 (11.33%) Service Delivery
4 54 (10.74%) Agile Software Development
5 50 (9.94%) Incident Management
6 49 (9.74%) Change Management
7 40 (7.95%) Problem Management
8 36 (7.16%) Migration
9 29 (5.77%) Continuous Improvement
10 28 (5.57%) DevOps
11 26 (5.17%) Release Management
11 26 (5.17%) Root Cause Analysis
12 25 (4.97%) ITSM
13 24 (4.77%) Disaster Recovery
14 23 (4.57%) Project Delivery
15 22 (4.37%) Process Improvement
15 22 (4.37%) Time Management
16 21 (4.17%) Cybersecurity
17 20 (3.98%) ITIL V3
Programming Languages
1 50 (9.94%) SQL
2 42 (8.35%) PowerShell
3 24 (4.77%) Java
4 16 (3.18%) C
5 15 (2.98%) Perl
6 14 (2.78%) Python
6 14 (2.78%) Shell Script
7 11 (2.19%) JavaScript
8 8 (1.59%) VBScript
9 7 (1.39%) C#
9 7 (1.39%) PHP
9 7 (1.39%) VBA
10 5 (0.99%) VB
11 4 (0.80%) Bash Shell
11 4 (0.80%) T-SQL
12 3 (0.60%) COBOL
12 3 (0.60%) Ruby
12 3 (0.60%) Scala
13 2 (0.40%) PL/SQL
13 2 (0.40%) TypeScript
Qualifications
1 72 (14.31%) Security Cleared
2 52 (10.34%) SC Cleared
3 49 (9.74%) Degree
4 19 (3.78%) Microsoft Certification
5 18 (3.58%) ITIL Certification
6 15 (2.98%) Cisco Certification
7 13 (2.58%) CCNA
7 13 (2.58%) DV Cleared
7 13 (2.58%) MCSE
8 11 (2.19%) Computer Science Degree
9 10 (1.99%) BPSS Clearance
10 9 (1.79%) MCSA
11 8 (1.59%) CCNP
12 7 (1.39%) ITIL Foundation Certificate
13 6 (1.19%) VMware Certified Professional (VCP)
14 5 (0.99%) CISSP
15 4 (0.80%) Master's Degree
15 4 (0.80%) MCP
16 3 (0.60%) A+ Certification
16 3 (0.60%) PMP
Quality Assurance & Compliance
1 15 (2.98%) QA
2 11 (2.19%) ISO/IEC 27001
3 10 (1.99%) GDPR
4 8 (1.59%) Cyber Essentials
4 8 (1.59%) PCI DSS
5 7 (1.39%) HIPAA
6 5 (0.99%) Data Quality
7 2 (0.40%) GxP
7 2 (0.40%) NIST
7 2 (0.40%) Sarbanes-Oxley
8 1 (0.20%) COBIT
8 1 (0.20%) Cyber Essentials PLUS
8 1 (0.20%) IFRS
8 1 (0.20%) PMO
System Software
1 91 (18.09%) Active Directory
2 35 (6.96%) VMware Infrastructure
3 22 (4.37%) Oracle RAC
4 15 (2.98%) Docker
4 15 (2.98%) Hyper-V
5 11 (2.19%) XenDesktop
6 10 (1.99%) Virtual Machines
6 10 (1.99%) vSphere
7 7 (1.39%) Firmware
8 6 (1.19%) Citrix Hypervisor
8 6 (1.19%) XenApp
9 5 (0.99%) Squid
9 5 (0.99%) vCloud
10 3 (0.60%) UAG
10 3 (0.60%) Virtual Desktop
10 3 (0.60%) VMware ESXi
11 2 (0.40%) Apache ZooKeeper
11 2 (0.40%) DFS Replication
11 2 (0.40%) Virtual Servers
11 2 (0.40%) VMware NSX
Systems Management
1 26 (5.17%) SCCM
2 16 (3.18%) Puppet
3 14 (2.78%) Ansible
4 11 (2.19%) Single Sign-On
5 10 (1.99%) Microsoft Intune
5 10 (1.99%) SCOM
6 8 (1.59%) Kubernetes
7 7 (1.39%) Nagios
7 7 (1.39%) Opscode Chef
7 7 (1.39%) Oracle Enterprise Manager
8 5 (0.99%) Cacti
8 5 (0.99%) Control-M
8 5 (0.99%) Opsview
8 5 (0.99%) Red Hat Satellite
9 4 (0.80%) BladeLogic
9 4 (0.80%) OpenView Configuration Management
9 4 (0.80%) WSUS
10 3 (0.60%) Terraform
10 3 (0.60%) TIBCO Hawk
11 2 (0.40%) Failover Clustering
Vendors
1 123 (24.45%) Microsoft
2 62 (12.33%) Oracle
3 44 (8.75%) VMware
4 43 (8.55%) Cisco
5 39 (7.75%) Citrix
6 26 (5.17%) Remedy
6 26 (5.17%) ServiceNow
7 23 (4.57%) SAP
8 20 (3.98%) Splunk
9 19 (3.78%) HP
10 15 (2.98%) CheckPoint
11 10 (1.99%) IBM
11 10 (1.99%) Palo Alto
11 10 (1.99%) Red Hat
12 9 (1.79%) Sybase
13 8 (1.59%) F5
14 7 (1.39%) CommVault
14 7 (1.39%) OpenLink
14 7 (1.39%) Samsung
15 6 (1.19%) Dell