Period
to 18 September 2019

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 18 September 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 163 198 189
Rank change year-on-year +35 -9 -22
Contract jobs citing SLA 1,448 1,455 1,393
As % of all contract IT jobs advertised in the UK 1.62% 1.41% 1.42%
As % of the Quality Assurance & Compliance category 15.76% 12.62% 11.70%
Number of daily rates quoted 816 737 772
UK median daily rate £325 £325 £305
Median daily rate % change year-on-year - +6.56% -2.40%
10th Percentile £113 £116 £100
90th Percentile £538 £528 £519
UK excluding London median daily rate £300 £320 £290
% change year-on-year -6.25% +10.34% -
Number of hourly rates quoted 168 177 153
UK median hourly rate £16.00 £15.00 £15.00
Median hourly rate % change year-on-year +6.67% - -
10th Percentile £10.58 £10.34 £10.15
90th Percentile £25.24 £30.83 £25.00
UK excluding London median hourly rate £16.00 £14.98 £14.50
% change year-on-year +6.84% +3.28% -3.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 9,185 11,533 11,903
As % of all contract IT jobs advertised in the UK 10.29% 11.19% 12.15%
Number of daily rates quoted 5,640 7,334 7,736
UK median daily rate £450 £450 £440
Median daily rate % change year-on-year - +2.27% +6.54%
10th Percentile £225 £254 £255
90th Percentile £638 £625 £638
UK excluding London median daily rate £420 £408 £400
% change year-on-year +3.07% +1.88% +6.67%
Number of hourly rates quoted 415 393 364
UK median hourly rate £21.42 £21.73 £21.90
Median hourly rate % change year-on-year -1.45% -0.78% -8.75%
10th Percentile £10.83 £11.25 £10.76
90th Percentile £53.75 £50.08 £49.06
UK excluding London median hourly rate £23.59 £20.12 £21.17
% change year-on-year +17.23% -4.95% -15.32%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 18 September 2019.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 18 September 2019.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 1,316 £325 - 566
UK excluding London +40 999 £300 -6.25% 465
London +14 410 £350 - 127
South East +28 372 £343 +5.38% 152
North of England +43 208 £275 -12.00% 118
Midlands +32 117 £325 +10.64% 76
East of England +27 112 £135 -48.57% 43
North West +39 108 £290 -3.33% 61
South West +10 94 £350 +11.11% 50
Yorkshire +39 86 £313 -3.85% 46
Scotland +59 74 £225 -29.69% 17
West Midlands +33 62 £374 +87.00% 45
East Midlands +14 52 £294 -16.07% 31
Wales +12 21 £460 +27.78% 7
North East +23 14 £173 -6.76% 11
Channel Islands -6 2 £400 -

For the 6 months to 18 September 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 565 (39.02%) Windows
2 458 (31.63%) ITIL
3 402 (27.76%) Microsoft
4 352 (24.31%) Active Directory
5 258 (17.82%) Service Management
6 247 (17.06%) Microsoft Office
7 238 (16.44%) Windows 10
8 225 (15.54%) Windows 7
9 222 (15.33%) Service Delivery
10 198 (13.67%) Finance
11 188 (12.98%) Office 365
12 186 (12.85%) Security Cleared
13 181 (12.50%) Incident Management
14 180 (12.43%) Problem-Solving
15 163 (11.26%) Windows Server
16 155 (10.70%) Analytical Skills
17 139 (9.60%) Telecoms
18 125 (8.63%) Cisco
18 125 (8.63%) SCCM
19 124 (8.56%) SC Cleared
20 119 (8.22%) Problem Management
21 116 (8.01%) Agile Software Development
22 115 (7.94%) ITSM
22 115 (7.94%) VMware
23 103 (7.11%) Root Cause Analysis
24 102 (7.04%) Azure
24 102 (7.04%) Degree
25 101 (6.98%) SQL
26 100 (6.91%) DNS
27 95 (6.56%) Change Management

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 86 (5.94%) SharePoint
2 77 (5.32%) MS Exchange
3 40 (2.76%) Skype for Business
4 32 (2.21%) Exchange Server 2010
5 25 (1.73%) IIS
6 18 (1.24%) Exchange Server 2013
7 17 (1.17%) IBM Notes
8 15 (1.04%) Confluence
9 14 (0.97%) OpenStack
10 12 (0.83%) WebLogic
11 6 (0.41%) JBoss
11 6 (0.41%) Oracle SOA Suite
11 6 (0.41%) Oracle Workflow
12 5 (0.35%) CMS
12 5 (0.35%) SharePoint Server
13 4 (0.28%) Apache
13 4 (0.28%) Exchange Server 2007
13 4 (0.28%) nginx
13 4 (0.28%) WebSphere
14 3 (0.21%) SharePoint 2010
Applications
1 247 (17.06%) Microsoft Office
2 84 (5.80%) Microsoft Excel
3 40 (2.76%) Microsoft PowerPoint
4 19 (1.31%) MS Visio
5 11 (0.76%) Microsoft Project
6 8 (0.55%) Spreadsheet
7 5 (0.35%) Acrobat
8 3 (0.21%) Camtasia
9 2 (0.14%) FileZilla
10 1 (0.069%) Adobe Creative Suite
10 1 (0.069%) AutoCAD
10 1 (0.069%) Stata
Business Applications
1 19 (1.31%) Remedy ITSM
2 18 (1.24%) Oracle EBS
3 12 (0.83%) Oracle Subledger Accounting
4 11 (0.76%) assyst
4 11 (0.76%) Oracle EBS R12
4 11 (0.76%) SAP HCM
5 10 (0.69%) Oracle Assets
5 10 (0.69%) Oracle Payables
6 9 (0.62%) Oracle Financials
6 9 (0.62%) Oracle Receivables
7 8 (0.55%) Dynamics CRM
7 8 (0.55%) Oracle General Ledger
8 6 (0.41%) Misys Opics
9 5 (0.35%) Aligne
10 4 (0.28%) Adobe Campaign
10 4 (0.28%) Oracle BPM
11 3 (0.21%) Eloqua
11 3 (0.21%) Oracle Procure-to-Pay
11 3 (0.21%) SAP FI
11 3 (0.21%) SAP S/4HANA
Cloud Services
1 188 (12.98%) Office 365
2 102 (7.04%) Azure
3 34 (2.35%) AWS
4 19 (1.31%) SaaS
5 16 (1.10%) Azure Active Directory
5 16 (1.10%) PaaS
6 14 (0.97%) GCP
6 14 (0.97%) SuccessFactors
7 12 (0.83%) OneDrive
7 12 (0.83%) Trello
8 11 (0.76%) OpenShift
9 10 (0.69%) Amazon S3
10 9 (0.62%) IaaS
11 8 (0.55%) AWS Lambda
11 8 (0.55%) Serverless
12 7 (0.48%) Dynamics 365
12 7 (0.48%) G Suite
12 7 (0.48%) ShareGate
13 6 (0.41%) AWS Elastic Beanstalk
13 6 (0.41%) CloudFront
Communications & Networking
1 100 (6.91%) DNS
2 92 (6.35%) WAN
3 85 (5.87%) LAN
4 84 (5.80%) DHCP
5 83 (5.73%) VPN
6 82 (5.66%) Firewall
7 62 (4.28%) TCP/IP
8 55 (3.80%) Wireless
9 52 (3.59%) VoIP
10 41 (2.83%) SAN
11 40 (2.76%) Internet
12 38 (2.62%) Remote Desktop
13 35 (2.42%) Skype
14 31 (2.14%) 4G
15 27 (1.86%) Radio Access Network
16 22 (1.52%) 3G
17 20 (1.38%) VLAN
17 20 (1.38%) Wi-Fi
18 19 (1.31%) 2G
18 19 (1.31%) Cisco ASA
Database & Business Intelligence
1 58 (4.01%) SQL Server
2 16 (1.10%) SQL Server Reporting Services
3 15 (1.04%) SQL Server Analysis Services
3 15 (1.04%) SQL Server Integration Services
4 13 (0.90%) Data Warehouse
4 13 (0.90%) Relational Database
5 12 (0.83%) Oracle Database
5 12 (0.83%) SQL Server 2008
6 11 (0.76%) MySQL
7 10 (0.69%) Amazon RDS
8 9 (0.62%) SQL Server 2012
9 8 (0.55%) Oracle OWB
9 8 (0.55%) SQL Server 2005
10 7 (0.48%) Big Data
10 7 (0.48%) BusinessObjects
10 7 (0.48%) BusinessObjects Business Intelligence
10 7 (0.48%) Oracle Database 10g
10 7 (0.48%) SAP BW
11 6 (0.41%) BusinessObjects Web Intelligence
11 6 (0.41%) SAP HANA
Development Applications
1 28 (1.93%) JIRA
2 19 (1.31%) MSI
3 10 (0.69%) InstallShield
3 10 (0.69%) VSS/SourceSafe
4 9 (0.62%) Git (software)
5 7 (0.48%) Visual Studio
6 6 (0.41%) Vagrant
7 5 (0.35%) Oracle Forms
8 4 (0.28%) WinDbg
9 3 (0.21%) Jenkins
9 3 (0.21%) Team Foundation Server
10 2 (0.14%) ClearCase
10 2 (0.14%) ClearQuest
10 2 (0.14%) Hudson
10 2 (0.14%) SQL Server Management Studio (SSMS)
11 1 (0.069%) CircleCI
11 1 (0.069%) GitLab
11 1 (0.069%) PowerBuilder
11 1 (0.069%) ProC
11 1 (0.069%) PVCS
General
1 198 (13.67%) Finance
2 139 (9.60%) Telecoms
3 91 (6.28%) Public Sector
4 44 (3.04%) Banking
5 33 (2.28%) Retail
6 32 (2.21%) Legal
7 25 (1.73%) Manufacturing
8 19 (1.31%) Back Office
9 18 (1.24%) Law
10 17 (1.17%) Billing
11 12 (0.83%) Marketing
12 10 (0.69%) Automotive
13 8 (0.55%) Local Government
13 8 (0.55%) Pharmaceutical
14 7 (0.48%) Front Office
15 6 (0.41%) Financial Institution
15 6 (0.41%) German Language
16 4 (0.28%) Electronics
16 4 (0.28%) Investment Banking
16 4 (0.28%) Publishing
Job Titles
1 305 (21.06%) Analyst
2 171 (11.81%) Support Engineer
3 135 (9.32%) Service Analyst
4 114 (7.87%) Service Desk Analyst
5 105 (7.25%) Desktop Support
6 104 (7.18%) Service Manager
7 97 (6.70%) Support Analyst
8 87 (6.01%) 2nd Line Support
9 80 (5.52%) IT Engineer
9 80 (5.52%) IT Support
10 71 (4.90%) Desktop Engineer
11 68 (4.70%) Infrastructure Engineer
11 68 (4.70%) Network Engineer
12 60 (4.14%) 2nd Line Engineer
13 58 (4.01%) 1st Line Support
13 58 (4.01%) Consultant
14 52 (3.59%) Service Desk Support
15 50 (3.45%) Delivery Manager
16 48 (3.31%) IT Analyst
17 45 (3.11%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 37 (2.56%) Web Services
2 20 (1.38%) Middleware
3 19 (1.31%) XML
4 16 (1.10%) .NET
4 16 (1.10%) LDAP
5 13 (0.90%) SAML
6 11 (0.76%) SOAP
7 10 (0.69%) 802.1X
8 8 (0.55%) CSS
8 8 (0.55%) HTML
8 8 (0.55%) Oracle Fusion
8 8 (0.55%) REST
9 7 (0.48%) AngularJS
10 6 (0.41%) JSON
10 6 (0.41%) Ruby on Rails
11 5 (0.35%) ASP.NET
12 4 (0.28%) ASP.NET MVC
12 4 (0.28%) React
13 3 (0.21%) OSGi
13 3 (0.21%) WebCenter
Miscellaneous
1 155 (10.70%) Analytical Skills
2 71 (4.90%) Self-Motivation
3 52 (3.59%) Management Information System
4 49 (3.38%) Data Centre
5 33 (2.28%) Driving Licence
6 26 (1.80%) NHS
7 21 (1.45%) Clustering
8 20 (1.38%) Blackberry
9 18 (1.24%) iPhone
10 16 (1.10%) CMDB
10 16 (1.10%) Private Cloud
11 14 (0.97%) Fat Client
11 14 (0.97%) Thin Client
12 13 (0.90%) Replication
13 11 (0.76%) Enterprise Software
13 11 (0.76%) User Experience
14 10 (0.69%) Robotics
14 10 (0.69%) Virtual Team
15 9 (0.62%) PMI
15 9 (0.62%) Video Conferencing
Operating Systems
1 565 (39.02%) Windows
2 238 (16.44%) Windows 10
3 225 (15.54%) Windows 7
4 163 (11.26%) Windows Server
5 89 (6.15%) Windows Server 2012
6 75 (5.18%) Windows Server 2008
7 71 (4.90%) Linux
8 60 (4.14%) Apple iOS
9 42 (2.90%) Android
10 39 (2.69%) Unix
11 32 (2.21%) Windows Server 2003
12 25 (1.73%) Mac OS
12 25 (1.73%) Windows 8
13 19 (1.31%) Windows XP
14 12 (0.83%) Mac OS X
15 8 (0.55%) Red Hat Enterprise Linux
16 7 (0.48%) AIX
16 7 (0.48%) Windows 2000
16 7 (0.48%) Windows Vista
17 4 (0.28%) Solaris
Processes & Methodologies
1 458 (31.63%) ITIL
2 258 (17.82%) Service Management
3 222 (15.33%) Service Delivery
4 181 (12.50%) Incident Management
5 180 (12.43%) Problem-Solving
6 119 (8.22%) Problem Management
7 116 (8.01%) Agile Software Development
8 115 (7.94%) ITSM
9 103 (7.11%) Root Cause Analysis
10 95 (6.56%) Change Management
11 83 (5.73%) Infrastructure Engineering
12 75 (5.18%) Project Management
13 74 (5.11%) Break/Fix
13 74 (5.11%) Stakeholder Management
13 74 (5.11%) Time Management
14 73 (5.04%) DevOps
15 66 (4.56%) Migration
16 63 (4.35%) Process Improvement
17 61 (4.21%) Continuous Improvement
18 59 (4.07%) ITIL V3
Programming Languages
1 101 (6.98%) SQL
2 77 (5.32%) PowerShell
3 25 (1.73%) JavaScript
4 24 (1.66%) Java
5 17 (1.17%) Python
6 16 (1.10%) VBScript
7 14 (0.97%) C#
8 13 (0.90%) Bash Shell
8 13 (0.90%) Shell Script
9 12 (0.83%) PL/SQL
10 11 (0.76%) Ruby
10 11 (0.76%) T-SQL
11 10 (0.69%) C
11 10 (0.69%) PHP
11 10 (0.69%) VBA
12 9 (0.62%) ABAP
13 8 (0.55%) Perl
14 4 (0.28%) Go
14 4 (0.28%) Scala
15 2 (0.14%) TypeScript
Qualifications
1 186 (12.85%) Security Cleared
2 124 (8.56%) SC Cleared
3 102 (7.04%) Degree
4 93 (6.42%) Microsoft Certification
5 85 (5.87%) Cisco Certification
6 69 (4.77%) ITIL Certification
7 63 (4.35%) MCSE
8 59 (4.07%) CCNA
9 38 (2.62%) MCP
10 37 (2.56%) CCNP
11 32 (2.21%) DV Cleared
12 21 (1.45%) MCSA
13 20 (1.38%) DBS Check
13 20 (1.38%) ITIL Foundation Certificate
14 12 (0.83%) CCIE
14 12 (0.83%) PMI Certification
15 11 (0.76%) ISEB
16 8 (0.55%) A+ Certification
16 8 (0.55%) ISEB Practitioner
16 8 (0.55%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 45 (3.11%) QA
2 17 (1.17%) PMO
3 15 (1.04%) ISO/IEC 27001
4 7 (0.48%) GDPR
4 7 (0.48%) ISO/IEC 20000
4 7 (0.48%) PCI DSS
5 6 (0.41%) Sarbanes-Oxley
6 5 (0.35%) Data Quality
7 4 (0.28%) COBIT
7 4 (0.28%) GxP
8 3 (0.21%) ISO 9001
8 3 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 3 (0.21%) NIST
9 2 (0.14%) IFRS
9 2 (0.14%) Solvency II
10 1 (0.069%) BS7799
10 1 (0.069%) Cyber Essentials
10 1 (0.069%) Cyber Essentials PLUS
10 1 (0.069%) Disclosure Scotland
10 1 (0.069%) GMP
System Software
1 352 (24.31%) Active Directory
2 67 (4.63%) VMware Infrastructure
3 48 (3.31%) Hyper-V
4 29 (2.00%) XenApp
5 25 (1.73%) Docker
6 21 (1.45%) Virtual Machines
7 20 (1.38%) Microsoft App-V
8 18 (1.24%) VMware ESXi
9 16 (1.10%) XenDesktop
10 13 (0.90%) Virtual Desktop
11 10 (0.69%) Citrix Hypervisor
12 8 (0.55%) Virtual Servers
13 7 (0.48%) ISA Server
14 6 (0.41%) DFS Replication
14 6 (0.41%) Microsoft Virtual Server
14 6 (0.41%) Terminal Server
14 6 (0.41%) vSphere
15 4 (0.28%) Citrix Presentation Server
15 4 (0.28%) VMware NSX
16 3 (0.21%) Firmware
Systems Management
1 125 (8.63%) SCCM
2 33 (2.28%) Single Sign-On
3 22 (1.52%) SCOM
4 20 (1.38%) AirWatch
4 20 (1.38%) Kubernetes
4 20 (1.38%) Microsoft Intune
5 19 (1.31%) Ansible
6 15 (1.04%) WSUS
7 11 (0.76%) Opscode Chef
8 9 (0.62%) Microsoft Clustering
9 8 (0.55%) SCVMM
10 6 (0.41%) Backup Exec
10 6 (0.41%) Norton AntiVirus
10 6 (0.41%) vCenter Server
11 5 (0.35%) Cisco CUCM
11 5 (0.35%) HP ALM
11 5 (0.35%) NetBackup
11 5 (0.35%) Packer
11 5 (0.35%) ServiceCenter
11 5 (0.35%) vRealize
Vendors
1 402 (27.76%) Microsoft
2 125 (8.63%) Cisco
3 115 (7.94%) VMware
4 79 (5.46%) ServiceNow
5 78 (5.39%) Citrix
6 77 (5.32%) Oracle
7 62 (4.28%) HP
8 57 (3.94%) Remedy
9 49 (3.38%) SAP
10 37 (2.56%) Dell
11 32 (2.21%) Apple
11 32 (2.21%) Red Hat
12 29 (2.00%) Huawei
13 27 (1.86%) Ivanti
14 26 (1.80%) IBM
15 25 (1.73%) Google
16 24 (1.66%) CheckPoint
16 24 (1.66%) McAfee
17 22 (1.52%) Juniper
18 20 (1.38%) Sun