Period
to 19 February 2020

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 19 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 177 221 196
Rank change year-on-year +44 -25 -37
Contract jobs citing SLA 1,034 1,258 1,408
As % of all contract IT jobs advertised in the UK 1.50% 1.27% 1.40%
As % of the Quality Assurance & Compliance category 14.87% 11.65% 10.85%
Number of daily rates quoted 552 663 735
UK median daily rate £325 £300 £300
Median daily rate % change year-on-year +8.33% - -14.29%
10th Percentile £116 £113 £115
90th Percentile £540 £543 £525
UK excluding London median daily rate £323 £275 £300
% change year-on-year +17.27% -8.33% -10.45%
Number of hourly rates quoted 101 163 153
UK median hourly rate £18.70 £15.00 £15.00
Median hourly rate % change year-on-year +24.67% - -9.09%
10th Percentile £12.50 £10.05 £10.30
90th Percentile £46.93 £27.25 £25.00
UK excluding London median hourly rate £18.70 £14.85 £14.75
% change year-on-year +25.93% +0.68% -1.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 6,953 10,797 12,980
As % of all contract IT jobs advertised in the UK 10.09% 10.88% 12.89%
Number of daily rates quoted 4,242 6,763 8,481
UK median daily rate £450 £450 £445
Median daily rate % change year-on-year - +1.12% +4.71%
10th Percentile £225 £256 £258
90th Percentile £626 £638 £638
UK excluding London median daily rate £424 £425 £400
% change year-on-year -0.24% +6.25% -
Number of hourly rates quoted 302 378 358
UK median hourly rate £24.24 £20.42 £21.35
Median hourly rate % change year-on-year +18.67% -4.36% -0.69%
10th Percentile £13.00 £11.00 £11.72
90th Percentile £53.00 £47.50 £57.50
UK excluding London median hourly rate £23.68 £20.25 £22.50
% change year-on-year +16.94% -10.02% +0.11%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 19 February 2020.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 19 February 2020.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +61 956 £333 +10.83% 644
UK excluding London +47 722 £323 +17.27% 564
London +56 298 £364 +11.92% 122
South East +39 224 £255 -3.77% 151
North of England +35 192 £281 +2.27% 168
North West +27 123 £333 +2.31% 110
Midlands +56 92 £350 +2.19% 98
East of England +43 88 £350 +33.33% 54
South West +25 64 £364 +45.50% 52
Yorkshire +60 58 £163 -2.99% 39
West Midlands +54 58 £475 +18.75% 56
Scotland +5 47 £223 -31.01% 18
East Midlands +26 34 £160 -39.05% 42
Wales +22 16 £400 +76.21% 21
North East -1 11 £263 +5.00% 19
Northern Ireland +5 1 £140 - 3

For the 6 months to 19 February 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 396 (38.30%) Windows
2 332 (32.11%) ITIL
3 259 (25.05%) Active Directory
4 255 (24.66%) Microsoft
5 182 (17.60%) Office 365
6 172 (16.63%) Windows 10
7 150 (14.51%) Incident Management
8 149 (14.41%) Microsoft Office
9 148 (14.31%) Service Management
10 141 (13.64%) Finance
11 134 (12.96%) Service Delivery
12 132 (12.77%) VMware
13 130 (12.57%) Problem-Solving
14 129 (12.48%) Windows Server
15 121 (11.70%) Security Cleared
16 118 (11.41%) Windows 7
17 107 (10.35%) Change Management
18 103 (9.96%) SCCM
19 98 (9.48%) Cisco
19 98 (9.48%) Azure
20 90 (8.70%) Analytical Skills
21 88 (8.51%) Problem Management
22 87 (8.41%) ITSM
23 86 (8.32%) SC Cleared
23 86 (8.32%) Windows Server 2008
24 84 (8.12%) PowerShell
25 82 (7.93%) Windows Server 2012
25 82 (7.93%) Telecoms
26 74 (7.16%) VMware Infrastructure
27 72 (6.96%) SQL

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (5.42%) SharePoint
2 50 (4.84%) Skype for Business
3 32 (3.09%) MS Exchange
4 25 (2.42%) Exchange Server 2013
5 20 (1.93%) Confluence
5 20 (1.93%) IIS
6 11 (1.06%) Oracle SOA Suite
7 10 (0.97%) Exchange Server 2010
7 10 (0.97%) IBM Notes
8 9 (0.87%) SharePoint 2010
8 9 (0.87%) WebLogic
9 6 (0.58%) Anypoint
9 6 (0.58%) CMS
9 6 (0.58%) SharePoint 2013
10 5 (0.48%) DataSynapse
10 5 (0.48%) Exchange Server 2007
10 5 (0.48%) Red Hat Fuse
11 3 (0.29%) Apache
11 3 (0.29%) Mendix
11 3 (0.29%) Oracle Workflow
Applications
1 149 (14.41%) Microsoft Office
2 38 (3.68%) Microsoft Excel
3 15 (1.45%) Microsoft PowerPoint
4 10 (0.97%) Microsoft Project
5 8 (0.77%) MS Visio
6 7 (0.68%) Spreadsheet
7 6 (0.58%) Acrobat
8 3 (0.29%) Adobe Illustrator
8 3 (0.29%) Photoshop
9 1 (0.097%) Adobe Creative Suite
Business Applications
1 13 (1.26%) Remedy ITSM
2 12 (1.16%) Dynamics CRM
2 12 (1.16%) SAP HCM
3 9 (0.87%) assyst
4 5 (0.48%) Aligne
4 5 (0.48%) Oracle Applications
5 4 (0.39%) Oracle Procure-to-Pay
6 3 (0.29%) Dynamics AX
6 3 (0.29%) NetSuite
6 3 (0.29%) Oracle BPM
7 2 (0.19%) Elite 3E
7 2 (0.19%) Magento
7 2 (0.19%) Sage 300 ERP
7 2 (0.19%) Sage CRM
7 2 (0.19%) Salesforce.com CRM
7 2 (0.19%) SAP MM
7 2 (0.19%) Shopify
7 2 (0.19%) Unica
8 1 (0.097%) Lorenzo
8 1 (0.097%) SAP S/4HANA
Cloud Services
1 182 (17.60%) Office 365
2 98 (9.48%) Azure
3 53 (5.13%) AWS
4 22 (2.13%) SaaS
5 16 (1.55%) GCP
5 16 (1.55%) PaaS
6 14 (1.35%) Trello
7 13 (1.26%) Azure Active Directory
8 12 (1.16%) SuccessFactors
9 10 (0.97%) OneDrive
10 9 (0.87%) IaaS
11 8 (0.77%) Dynamics 365
12 7 (0.68%) G Suite
12 7 (0.68%) GitHub
13 6 (0.58%) Force.com
14 4 (0.39%) Mimecast
14 4 (0.39%) Power Platform
15 3 (0.29%) AWS Elastic Beanstalk
15 3 (0.29%) AWS Lambda
15 3 (0.29%) Veeva
Communications & Networking
1 64 (6.19%) DNS
2 60 (5.80%) WAN
3 58 (5.61%) Firewall
4 51 (4.93%) LAN
5 50 (4.84%) DHCP
5 50 (4.84%) Skype
6 45 (4.35%) VPN
7 41 (3.97%) Internet
8 40 (3.87%) TCP/IP
9 38 (3.68%) SAN
10 34 (3.29%) Remote Desktop
11 29 (2.80%) VoIP
12 25 (2.42%) Wireless
13 20 (1.93%) 4G
13 20 (1.93%) SSL
14 19 (1.84%) Network Security
15 17 (1.64%) MPLS
16 15 (1.45%) BGP
16 15 (1.45%) Radio Access Network
17 14 (1.35%) Cisco Nexus
Database & Business Intelligence
1 64 (6.19%) SQL Server
2 17 (1.64%) Oracle Database
3 13 (1.26%) Oracle Reports
3 13 (1.26%) SQL Server Integration Services
4 11 (1.06%) SQL Server Analysis Services
5 9 (0.87%) Data Warehouse
5 9 (0.87%) Relational Database
6 8 (0.77%) SQL Server Reporting Services
7 7 (0.68%) Oracle Database 11g
7 7 (0.68%) Oracle Database 12c
8 6 (0.58%) MongoDB
8 6 (0.58%) MySQL
9 5 (0.48%) Oracle BI EE
9 5 (0.48%) Oracle ODI
9 5 (0.48%) QlikView
10 4 (0.39%) DB2
10 4 (0.39%) Oracle Database 10g
10 4 (0.39%) Power BI
10 4 (0.39%) SQL Server 2005
11 3 (0.29%) SQL Server 2016
Development Applications
1 29 (2.80%) JIRA
2 12 (1.16%) Git (software)
3 8 (0.77%) Jenkins
4 5 (0.48%) MSBuild
4 5 (0.48%) Subversion
4 5 (0.48%) TeamCity
5 4 (0.39%) ProC
6 3 (0.29%) PowerBuilder
6 3 (0.29%) Vagrant
7 2 (0.19%) Cucumber
7 2 (0.19%) Eclipse
7 2 (0.19%) GitLab
7 2 (0.19%) JMeter
7 2 (0.19%) VSS/SourceSafe
8 1 (0.097%) Selenium
8 1 (0.097%) SoapUI
General
1 141 (13.64%) Finance
2 82 (7.93%) Telecoms
3 59 (5.71%) Public Sector
4 41 (3.97%) Banking
5 24 (2.32%) Retail
6 23 (2.22%) Legal
7 13 (1.26%) Marketing
8 8 (0.77%) Back Office
8 8 (0.77%) Local Government
9 7 (0.68%) Manufacturing
9 7 (0.68%) Pharmaceutical
10 5 (0.48%) Advertising
11 4 (0.39%) Aerospace
11 4 (0.39%) Automotive
12 3 (0.29%) Billing
12 3 (0.29%) Law
12 3 (0.29%) Publishing
13 2 (0.19%) Financial Institution
13 2 (0.19%) Front Office
13 2 (0.19%) Investment Banking
Job Titles
1 228 (22.05%) Analyst
2 111 (10.74%) Service Analyst
3 106 (10.25%) Support Engineer
4 101 (9.77%) Service Desk Analyst
5 72 (6.96%) 2nd Line Support
6 69 (6.67%) Support Analyst
7 56 (5.42%) Field Engineer
8 55 (5.32%) IT Support
9 53 (5.13%) Desktop Support
10 52 (5.03%) Network Engineer
11 49 (4.74%) 1st Line Support
12 47 (4.55%) Consultant
12 47 (4.55%) Service Manager
13 46 (4.45%) IT Engineer
14 42 (4.06%) IT Analyst
15 40 (3.87%) 2nd Line Engineer
15 40 (3.87%) Service Desk Support
16 37 (3.58%) Desktop Engineer
16 37 (3.58%) Field Service Engineer
17 36 (3.48%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 15 (1.45%) .NET
1 15 (1.45%) Web Services
2 11 (1.06%) XML
3 9 (0.87%) CSS
3 9 (0.87%) HTML
4 7 (0.68%) REST
5 6 (0.58%) SAP Fiori
5 6 (0.58%) SAPUI5
6 5 (0.48%) J2EE
6 5 (0.48%) LDAP
6 5 (0.48%) Middleware
6 5 (0.48%) Node.js
6 5 (0.48%) SAML
7 4 (0.39%) SOAP
8 3 (0.29%) .NET Framework
8 3 (0.29%) JSON
8 3 (0.29%) Oracle Fusion
8 3 (0.29%) Ruby on Rails
8 3 (0.29%) XMPP
9 2 (0.19%) Java EE
Miscellaneous
1 90 (8.70%) Analytical Skills
2 72 (6.96%) Self-Motivation
3 53 (5.13%) Data Centre
4 40 (3.87%) Management Information System
5 28 (2.71%) Replication
6 26 (2.51%) NHS
7 22 (2.13%) Driving Licence
8 19 (1.84%) Enterprise Software
9 17 (1.64%) Blackberry
10 16 (1.55%) User Experience
11 11 (1.06%) Clustering
11 11 (1.06%) Fat Client
11 11 (1.06%) Thin Client
11 11 (1.06%) Video Conferencing
12 10 (0.97%) EMC VNX
13 9 (0.87%) BYOD
13 9 (0.87%) Celerra
13 9 (0.87%) CLARiiON
13 9 (0.87%) CMDB
14 8 (0.77%) iPhone
Operating Systems
1 396 (38.30%) Windows
2 172 (16.63%) Windows 10
3 129 (12.48%) Windows Server
4 118 (11.41%) Windows 7
5 86 (8.32%) Windows Server 2008
6 82 (7.93%) Windows Server 2012
7 67 (6.48%) Linux
8 52 (5.03%) Unix
9 33 (3.19%) Apple iOS
10 27 (2.61%) Windows Server 2003
11 20 (1.93%) Solaris
12 19 (1.84%) Android
13 16 (1.55%) Mac OS
14 13 (1.26%) Red Hat Enterprise Linux
15 10 (0.97%) Windows XP
16 9 (0.87%) Mac OS X
17 7 (0.68%) Windows 8
18 5 (0.48%) Oracle Linux
19 4 (0.39%) OpenVMS
19 4 (0.39%) SUSE
Processes & Methodologies
1 332 (32.11%) ITIL
2 150 (14.51%) Incident Management
3 148 (14.31%) Service Management
4 134 (12.96%) Service Delivery
5 130 (12.57%) Problem-Solving
6 107 (10.35%) Change Management
7 88 (8.51%) Problem Management
8 87 (8.41%) ITSM
9 69 (6.67%) Agile Software Development
10 66 (6.38%) Break/Fix
11 59 (5.71%) Root Cause Analysis
12 49 (4.74%) Process Improvement
13 48 (4.64%) Infrastructure Engineering
13 48 (4.64%) Stakeholder Management
14 47 (4.55%) Project Management
15 46 (4.45%) Project Delivery
16 45 (4.35%) Migration
17 41 (3.97%) CRM
17 41 (3.97%) DevOps
18 38 (3.68%) ITIL V3
Programming Languages
1 84 (8.12%) PowerShell
2 72 (6.96%) SQL
3 21 (2.03%) C
4 20 (1.93%) Java
5 15 (1.45%) Python
6 14 (1.35%) JavaScript
7 13 (1.26%) Shell Script
8 12 (1.16%) PL/SQL
9 11 (1.06%) Bash Shell
9 11 (1.06%) Perl
10 10 (0.97%) PHP
11 7 (0.68%) VBA
12 6 (0.58%) T-SQL
13 5 (0.48%) C++
14 4 (0.39%) Fortran
14 4 (0.39%) Ruby
14 4 (0.39%) VBScript
14 4 (0.39%) VC++
15 3 (0.29%) Korn
15 3 (0.29%) VB
Qualifications
1 121 (11.70%) Security Cleared
2 86 (8.32%) SC Cleared
3 68 (6.58%) Degree
4 65 (6.29%) Microsoft Certification
5 40 (3.87%) Cisco Certification
6 37 (3.58%) ITIL Certification
6 37 (3.58%) MCSE
7 32 (3.09%) CCNA
8 22 (2.13%) MCP
9 21 (2.03%) CCNP
10 20 (1.93%) MCSA
11 19 (1.84%) DV Cleared
12 18 (1.74%) A+ Certification
13 17 (1.64%) BPSS Clearance
14 14 (1.35%) DBS Check
15 13 (1.26%) ITIL Foundation Certificate
16 12 (1.16%) BC Cleared
17 10 (0.97%) CISSP
17 10 (0.97%) MCITP
18 6 (0.58%) CCIP
Quality Assurance & Compliance
1 26 (2.51%) QA
2 15 (1.45%) ISO/IEC 27001
3 14 (1.35%) PMO
4 9 (0.87%) PCI DSS
5 6 (0.58%) Data Quality
5 6 (0.58%) GDPR
6 5 (0.48%) HMG Security Policy Framework
6 5 (0.48%) Sarbanes-Oxley
7 4 (0.39%) COBIT
8 3 (0.29%) Cyber Essentials
8 3 (0.29%) Cyber Essentials PLUS
8 3 (0.29%) ISO/IEC 20000
9 2 (0.19%) GMP
9 2 (0.19%) HIPAA
9 2 (0.19%) ISO 9001
10 1 (0.097%) BS7799
10 1 (0.097%) Dodd-Frank
10 1 (0.097%) GxP
10 1 (0.097%) MiFID
10 1 (0.097%) NIST
System Software
1 259 (25.05%) Active Directory
2 74 (7.16%) VMware Infrastructure
3 59 (5.71%) Hyper-V
4 32 (3.09%) XenApp
5 23 (2.22%) XenDesktop
6 18 (1.74%) vSphere
7 17 (1.64%) VMware ESXi
8 13 (1.26%) Citrix Hypervisor
8 13 (1.26%) Docker
9 12 (1.16%) Virtual Machines
10 11 (1.06%) Virtual Servers
11 10 (0.97%) Firmware
12 9 (0.87%) EMC RecoverPoint
12 9 (0.87%) Oracle RAC
13 7 (0.68%) VMware NSX
14 5 (0.48%) BitLocker
15 4 (0.39%) Squid
15 4 (0.39%) Terminal Services
15 4 (0.39%) Virtual Desktop
16 2 (0.19%) ISA Server
Systems Management
1 103 (9.96%) SCCM
2 15 (1.45%) NetBackup
2 15 (1.45%) Puppet
3 13 (1.26%) Ansible
4 11 (1.06%) SCOM
5 10 (0.97%) Microsoft Intune
6 9 (0.87%) Kubernetes
6 9 (0.87%) Oracle RMAN
7 8 (0.77%) Norton AntiVirus
8 7 (0.68%) Nagios
8 7 (0.68%) vCenter Server
8 7 (0.68%) vRealize
9 6 (0.58%) Single Sign-On
9 6 (0.58%) Symantec Endpoint Protection
10 5 (0.48%) Jamf Pro
10 5 (0.48%) McAfee ePO
10 5 (0.48%) Opscode Chef
10 5 (0.48%) Red Hat Satellite
10 5 (0.48%) Tivoli
10 5 (0.48%) Tivoli Storage Manager
Vendors
1 255 (24.66%) Microsoft
2 132 (12.77%) VMware
3 98 (9.48%) Cisco
4 66 (6.38%) Oracle
5 63 (6.09%) Citrix
6 52 (5.03%) ServiceNow
7 38 (3.68%) Remedy
8 30 (2.90%) HP
9 27 (2.61%) Dell
9 27 (2.61%) SAP
10 22 (2.13%) Apple
11 20 (1.93%) McAfee
12 19 (1.84%) CheckPoint
13 18 (1.74%) IBM
13 18 (1.74%) Samsung
14 17 (1.64%) EMC
14 17 (1.64%) F5
14 17 (1.64%) Google
15 16 (1.55%) Red Hat
16 15 (1.45%) Huawei