The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 164 156 136
Rank change year-on-year -8 -20  
Contract jobs citing SLA 689 876 960
As % of all contract IT jobs advertised in the UK 1.49% 1.65% 1.71%
As % of the Quality Assurance & Compliance category 12.77% 14.31% 14.89%
Number of daily rates quoted 366 461 504
Median daily rate £300 £315 £324
Median daily rate % change year-on-year -4.76% -2.79%  
90% offered a daily rate of more than £97 £121 £133
10% offered a daily rate of more than £500 £500 £500
UK excluding London median daily rate £238 £298 £303
% change year-on-year -20.16% -1.65%  
Number of hourly rates quoted 78 81 104
Median hourly rate £14.63 £16.00 £16.00
Median hourly rate % change year-on-year -8.59% -  
90% offered a hourly rate of more than £11.16 £11.75 £11.00
10% offered a hourly rate of more than £25.00 £28.50 £27.78
UK excluding London median hourly rate £14.38 £16.00 £15.50
% change year-on-year -10.15% +3.22%  

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance and compliance skills.

Contract Quality Assurance & Compliance Skills
UK
Contract job vacancies with a requirement for quality assurance and compliance skills 5397 6122 6448
As % of all contract IT job vacancies advertised in the UK 11.66% 11.54% 11.51%
Number of daily rates quoted 3472 3956 4153
Median daily rate £450 £413 £400
Median daily rate % change year-on-year +9.09% +3.12%  
90% offered a daily rate of more than £260 £250 £250
10% offered a daily rate of more than £600 £598 £600
UK excluding London median daily rate £400 £380 £375
% change year-on-year +5.26% +1.33%  
Number of hourly rates quoted 182 212 205
Median hourly rate £25.00 £28.00 £24.00
Median hourly rate % change year-on-year -10.71% +16.66%  
90% offered a hourly rate of more than £12.00 £12.50 £12.50
10% offered a hourly rate of more than £47.00 £47.50 £51.17
UK excluding London median hourly rate £25.00 £28.00 £24.75
% change year-on-year -10.71% +13.13%  

SLA
Job Vacancy Trend

The job posting trend of jobs advertised citing SLA as a proportion of all contract or permanent IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 3 months to 25 June 2017.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 3 months to 25 June 2017.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 591 £318 -2.30% 221
London -6 192 £344 -7.09% 63
South East -9 182 £370 +5.71% 57
East of England -6 64 £288 +64.28% 13
Berkshire -12 55 £270 +3.65% 9
Yorkshire +47 52 £100 -73.68% 23
Buckinghamshire -3 42 £260 -36.96% 8
Scotland +34 38 £110 -61.73% 6
City of London +16 38 £406 +1.56% 13
Milton Keynes -2 36 £243 -41.21% 5
Reading +2 35 £200 -19.19% 1
Wales +21 31 £180 -52.00% 4
Hampshire 0 31 £450 +31.38% 22
South Wales +20 28 £180 -54.43% 4
West Yorkshire +28 27 £178 -45.60% 18
North West +26 25 £350 +12.90% 27
West Midlands +12 25 £159 -44.56% 16
South Yorkshire +24 22 £84 -69.54% 1
East Midlands -13 22 £235 +5.61% 10
Leeds +28 21 £100 -39.39% 11
Sheffield +27 21 £84 -69.54%
Hertfordshire -9 21 £349 -0.35% 5
Cardiff +19 20 £180 -52.00% 4
South West -20 20 £233 -33.57% 9
Surrey -1 17 £396 +13.14% 9
Edinburgh +16 14 £100 -77.77% 1
Cambridgeshire 0 14 £190 +18.75% 5
Cheshire +33 13 £350 +12.90% 6
Glasgow +6 12 £100 -40.74% 2
Oxfordshire -1 12 £306 -27.94% 3

For the 6 months to 25 June 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for SLA.

1 544 (39.31%) ITIL
2 377 (27.24%) Windows
3 321 (23.19%) Microsoft
4 276 (19.94%) Active Directory
5 242 (17.49%) Microsoft Office
6 228 (16.47%) Service Management
7 217 (15.68%) Finance
8 193 (13.95%) Service Delivery
9 173 (12.50%) Cisco
10 158 (11.42%) Security Cleared
10 158 (11.42%) Windows 7
11 153 (11.05%) Incident Management
12 131 (9.47%) HP
13 126 (9.10%) Change Management
14 122 (8.82%) SC Cleared
15 121 (8.74%) VMware
16 120 (8.67%) Break/Fix
17 118 (8.53%) Linux
18 114 (8.24%) Analytical Skills
19 109 (7.88%) Firewall
20 108 (7.80%) ITSM
21 107 (7.73%) Windows Server
22 106 (7.66%) Telecoms
23 105 (7.59%) Project Management
24 99 (7.15%) ITIL V3
25 93 (6.72%) SQL
26 89 (6.43%) Degree
27 87 (6.29%) Microsoft Excel
28 85 (6.14%) Data Centre
29 84 (6.07%) Problem Management

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (4.99%) MS Exchange
2 45 (3.25%) SharePoint
3 31 (2.24%) Skype for Business
4 29 (2.10%) Exchange Server 2010
5 26 (1.88%) Exchange Server 2007
6 23 (1.66%) Blackberry Enterprise Server
7 21 (1.52%) IIS
8 20 (1.45%) WebSphere
9 15 (1.08%) Exchange Server 2013
10 13 (0.94%) JBoss
11 11 (0.79%) Apache
12 9 (0.65%) WebLogic
13 8 (0.58%) CMS
13 8 (0.58%) Tuxedo
14 7 (0.51%) IBM Domino
15 6 (0.43%) SAS
16 5 (0.36%) Apache Pig
17 4 (0.29%) Gentran
17 4 (0.29%) Oracle SOA Suite
17 4 (0.29%) SharePoint 2013
Applications
1 242 (17.49%) Microsoft Office
2 87 (6.29%) Microsoft Excel
3 49 (3.54%) Microsoft PowerPoint
4 40 (2.89%) MS Visio
5 21 (1.52%) Spreadsheet
6 9 (0.65%) Microsoft Project
7 5 (0.36%) Adobe After Effects
8 3 (0.22%) InfoPath
9 1 (0.072%) S-PLUS
Business Applications
1 22 (1.59%) Remedy ITSM
2 8 (0.58%) Maximo
3 5 (0.36%) Dynamics CRM
4 4 (0.29%) Oracle Subledger Accounting
4 4 (0.29%) SAP ERP
4 4 (0.29%) Temenos T24
5 3 (0.22%) Oracle EBS R12
5 3 (0.22%) SAP CO
5 3 (0.22%) SAP FI
5 3 (0.22%) SAP FI/CO
6 2 (0.14%) Bloomberg TOMS
6 2 (0.14%) ION MarketView
6 2 (0.14%) Oracle Assets
6 2 (0.14%) Oracle EBS
6 2 (0.14%) Oracle Financials
6 2 (0.14%) Oracle General Ledger
6 2 (0.14%) Oracle Receivables
6 2 (0.14%) SAP EHS
6 2 (0.14%) SAP Oil and Gas
6 2 (0.14%) SAP PLM
Cloud Services
1 81 (5.85%) Office 365
2 34 (2.46%) Amazon AWS
3 25 (1.81%) Microsoft Azure
4 22 (1.59%) AWS CloudFormation
5 13 (0.94%) SaaS
6 6 (0.43%) Cloud Computing
6 6 (0.43%) IaaS
7 5 (0.36%) Adobe Creative Cloud
7 5 (0.36%) IBM SmartCloud
7 5 (0.36%) PaaS
8 4 (0.29%) Mimecast
8 4 (0.29%) OneDrive
9 3 (0.22%) SuccessFactors
10 2 (0.14%) G Suite
10 2 (0.14%) IBM Cloud
10 2 (0.14%) iTunes
10 2 (0.14%) SoftLayer
10 2 (0.14%) Virtual Private Cloud
11 1 (0.072%) Dynamics 365
11 1 (0.072%) Zapier
Communications & Networking
1 109 (7.88%) Firewall
2 75 (5.42%) WAN
3 68 (4.91%) DNS
4 63 (4.55%) LAN
5 59 (4.26%) VPN
6 55 (3.97%) Wireless
7 50 (3.61%) DHCP
8 40 (2.89%) SAN
9 39 (2.82%) Internet
10 34 (2.46%) TCP/IP
10 34 (2.46%) VoIP
11 31 (2.24%) Network Security
12 29 (2.10%) Cisco ASA
13 24 (1.73%) MPLS
14 19 (1.37%) Wi-Fi
15 18 (1.30%) VLAN
16 16 (1.16%) Cisco Nexus
17 14 (1.01%) 3G
18 13 (0.94%) Intranet
19 11 (0.79%) Remote Desktop
Database & Business Intelligence
1 62 (4.48%) SQL Server
2 26 (1.88%) Oracle Database
3 15 (1.08%) SQL Server 2008
4 14 (1.01%) SQL Server 2012
5 12 (0.87%) SQL Server Reporting Services
6 10 (0.72%) Oracle Database 10g
7 9 (0.65%) BusinessObjects Business Intelligence
7 9 (0.65%) DataStage
7 9 (0.65%) SQL Server Integration Services
8 8 (0.58%) Big Data
8 8 (0.58%) SQL Server 2005
8 8 (0.58%) SQL Server 2014
9 7 (0.51%) Relational Database
10 6 (0.43%) Data Warehouse
10 6 (0.43%) Oracle Reports
11 5 (0.36%) Apache Hive
11 5 (0.36%) Hadoop
11 5 (0.36%) HBase
11 5 (0.36%) SQL Server Analysis Services
11 5 (0.36%) Sqoop
Development Applications
1 11 (0.79%) JIRA
2 9 (0.65%) Jenkins
3 7 (0.51%) Subversion
4 6 (0.43%) VSS/SourceSafe
5 4 (0.29%) Git (software)
5 4 (0.29%) MSI
6 3 (0.22%) gulp
6 3 (0.22%) Introscope
6 3 (0.22%) Protractor
6 3 (0.22%) SQL Server Management Studio (SSMS)
6 3 (0.22%) Team Foundation Server
6 3 (0.22%) webpack
7 2 (0.14%) Vagrant
8 1 (0.072%) AdminStudio
8 1 (0.072%) Atlassian Bamboo
8 1 (0.072%) SilkPerformer
8 1 (0.072%) TeamCity
8 1 (0.072%) Visual Studio
General
1 217 (15.68%) Finance
2 106 (7.66%) Telecoms
3 81 (5.85%) Banking
4 44 (3.18%) Retail
5 30 (2.17%) Legal
6 27 (1.95%) Back Office
7 18 (1.30%) Billing
7 18 (1.30%) Law
7 18 (1.30%) Manufacturing
8 14 (1.01%) Front Office
9 13 (0.94%) Investment Banking
10 12 (0.87%) Marketing
11 11 (0.79%) Electronics
12 10 (0.72%) Publishing
13 8 (0.58%) French Language
14 7 (0.51%) Advertising
15 6 (0.43%) Financial Institution
15 6 (0.43%) Local Government
15 6 (0.43%) Military
15 6 (0.43%) Pharmaceutical
Job Titles
1 342 (24.71%) Analyst
2 133 (9.61%) Service Analyst
3 116 (8.38%) Service Desk Analyst
4 100 (7.23%) Support Analyst
5 99 (7.15%) Service Manager
6 96 (6.94%) Support Engineer
7 92 (6.65%) Field Engineer
8 81 (5.85%) 2nd Line Support
9 77 (5.56%) Field Service Engineer
10 50 (3.61%) Architect
10 50 (3.61%) Developer
10 50 (3.61%) Service Desk Support
11 49 (3.54%) 1st Line Support
12 45 (3.25%) Desktop Support
13 44 (3.18%) Administrator
13 44 (3.18%) IT Support
14 43 (3.11%) 1st/2nd Line Support
15 42 (3.03%) IT Engineer
15 42 (3.03%) Network Engineer
16 41 (2.96%) Consultant
Libraries, Frameworks & Software Standards
1 40 (2.89%) HTML
2 34 (2.46%) Web Services
3 17 (1.23%) XML
4 14 (1.01%) .NET
5 13 (0.94%) CSS
6 12 (0.87%) AngularJS
7 11 (0.79%) Hibernate
7 11 (0.79%) Java EE
7 11 (0.79%) Spring
8 10 (0.72%) HTML5
9 9 (0.65%) JSF
9 9 (0.65%) Middleware
10 8 (0.58%) Flash
10 8 (0.58%) J2EE
10 8 (0.58%) XSLT
11 7 (0.51%) JSP
11 7 (0.51%) SOAP
12 6 (0.43%) ASP.NET
12 6 (0.43%) Struts
12 6 (0.43%) XSL
Miscellaneous
1 114 (8.24%) Analytical Skills
2 85 (6.14%) Data Centre
3 57 (4.12%) Management Information System
4 50 (3.61%) CMDB
5 32 (2.31%) Blackberry
6 23 (1.66%) User Experience
6 23 (1.66%) Virtual Team
7 22 (1.59%) Smartphone
8 20 (1.45%) PDA
9 16 (1.16%) Computer Science
10 15 (1.08%) RSA SecurID
11 13 (0.94%) Clustering
11 13 (0.94%) Driving Licence
11 13 (0.94%) Enterprise Software
11 13 (0.94%) IVR
12 10 (0.72%) Life Science
13 9 (0.65%) iPhone
13 9 (0.65%) Mainframe
13 9 (0.65%) Wiki
14 8 (0.58%) NHS
Operating Systems
1 377 (27.24%) Windows
2 158 (11.42%) Windows 7
3 118 (8.53%) Linux
4 107 (7.73%) Windows Server
5 65 (4.70%) Windows Server 2012
6 63 (4.55%) Unix
6 63 (4.55%) Windows Server 2008
7 59 (4.26%) Windows 10
8 41 (2.96%) Windows Server 2003
9 36 (2.60%) Android
10 32 (2.31%) Windows 8
11 27 (1.95%) Windows XP
12 21 (1.52%) Mac OS X
13 19 (1.37%) Red Hat Enterprise Linux
14 12 (0.87%) Apple iOS
15 11 (0.79%) Solaris
16 10 (0.72%) AIX
16 10 (0.72%) Windows Vista
17 6 (0.43%) Windows 2000
18 4 (0.29%) MVS
Processes & Methodologies
1 544 (39.31%) ITIL
2 228 (16.47%) Service Management
3 193 (13.95%) Service Delivery
4 153 (11.05%) Incident Management
5 126 (9.10%) Change Management
6 120 (8.67%) Break/Fix
7 108 (7.80%) ITSM
8 105 (7.59%) Project Management
9 99 (7.15%) ITIL V3
10 84 (6.07%) Problem Management
11 82 (5.92%) Migration
12 71 (5.13%) Stakeholder Management
13 69 (4.99%) Root Cause Analysis
14 68 (4.91%) Continuous Improvement
15 62 (4.48%) Customer Requirements
16 56 (4.05%) Asset Management
17 55 (3.97%) Agile Software Development
18 48 (3.47%) Line Management
18 48 (3.47%) PRINCE2
18 48 (3.47%) Service Design
Programming Languages
1 93 (6.72%) SQL
2 54 (3.90%) Java
3 35 (2.53%) PowerShell
4 31 (2.24%) JavaScript
5 21 (1.52%) PL/SQL
6 20 (1.45%) C
7 16 (1.16%) Shell Script
8 15 (1.08%) Python
9 14 (1.01%) Perl
10 11 (0.79%) Bash Shell
11 9 (0.65%) C#
11 9 (0.65%) T-SQL
11 9 (0.65%) VB
12 8 (0.58%) C++
13 7 (0.51%) Ruby
14 5 (0.36%) JCL
15 4 (0.29%) VBScript
16 3 (0.22%) TypeScript
16 3 (0.22%) VBA
17 2 (0.14%) ABAP
Qualifications
1 158 (11.42%) Security Cleared
2 122 (8.82%) SC Cleared
3 89 (6.43%) Degree
4 81 (5.85%) Cisco Certification
5 74 (5.35%) Microsoft Certification
6 73 (5.27%) ITIL Certification
7 52 (3.76%) CCNA
8 43 (3.11%) CCNP
9 30 (2.17%) MCSE
10 24 (1.73%) DBS Check
11 22 (1.59%) DV Cleared
12 19 (1.37%) ITIL Foundation Certificate
13 17 (1.23%) MCP
14 15 (1.08%) PMP
15 14 (1.01%) BPSS Clearance
15 14 (1.01%) MCSA
15 14 (1.01%) VMware Certified Professional (VCP)
16 12 (0.87%) PMI Certification
17 10 (0.72%) CCIE
17 10 (0.72%) Computer Science Degree
Quality Assurance & Compliance
1 26 (1.88%) QA
2 25 (1.81%) ISO/IEC 27001
3 20 (1.45%) PMO
4 14 (1.01%) Disclosure Scotland
5 11 (0.79%) ISO/IEC 20000
6 9 (0.65%) Sarbanes-Oxley
7 8 (0.58%) PCI DSS
8 6 (0.43%) Data Quality
8 6 (0.43%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 4 (0.29%) ISO 9001
10 3 (0.22%) COSHH
11 2 (0.14%) JSP 440
11 2 (0.14%) MiFID
12 1 (0.072%) GMP
12 1 (0.072%) GxP
12 1 (0.072%) ISO/IEC 19770
System Software
1 276 (19.94%) Active Directory
2 74 (5.35%) VMware Infrastructure
3 30 (2.17%) Hyper-V
4 23 (1.66%) vSphere
5 17 (1.23%) Virtual Desktop
6 14 (1.01%) Oracle RAC
7 10 (0.72%) Docker
7 10 (0.72%) Terminal Services
8 9 (0.65%) SRDF
8 9 (0.65%) Virtual Machines
8 9 (0.65%) XenApp
9 8 (0.58%) VMware ESXi
10 6 (0.43%) ISA Server
10 6 (0.43%) UAG
10 6 (0.43%) XenDesktop
11 5 (0.36%) Forefront TMG
11 5 (0.36%) HDFS
11 5 (0.36%) Microsoft App-V
12 4 (0.29%) Firmware
12 4 (0.29%) VMware Workstation
Systems Management
1 80 (5.78%) SCCM
2 32 (2.31%) Ansible
3 30 (2.17%) SCOM
4 26 (1.88%) Tivoli
5 20 (1.45%) Terraform
6 16 (1.16%) Tivoli Storage Manager
7 15 (1.08%) HP Data Protector
8 14 (1.01%) Puppet
9 13 (0.94%) NetBackup
10 12 (0.87%) Netcool
10 12 (0.87%) Opscode Chef
11 11 (0.79%) Cisco Prime
12 9 (0.65%) DameWare
13 8 (0.58%) Control-M
14 7 (0.51%) Enterprise Manager Cloud Control
14 7 (0.51%) Kubernetes
14 7 (0.51%) WSUS
15 6 (0.43%) AirWatch
15 6 (0.43%) BladeLogic
15 6 (0.43%) vCenter Server
Vendors
1 321 (23.19%) Microsoft
2 173 (12.50%) Cisco
3 131 (9.47%) HP
4 121 (8.74%) VMware
5 75 (5.42%) Oracle
6 68 (4.91%) Citrix
6 68 (4.91%) Remedy
7 51 (3.68%) ServiceNow
8 48 (3.47%) Apple
9 45 (3.25%) SAP
10 37 (2.67%) CheckPoint
10 37 (2.67%) Dell
11 35 (2.53%) F5
11 35 (2.53%) IBM
12 31 (2.24%) Juniper
13 28 (2.02%) Nokia
14 26 (1.88%) LANDesk
15 25 (1.81%) NetApp
16 21 (1.52%) Red Hat
17 20 (1.45%) Huawei
London
Computer People
Rate: £30000.00 - £35000.00 per annum
Posted: Yesterday
Lutterworth, Leicestershire
Fruition IT Resources Limited
Rate: £105 - £155 per day
Posted: 2 days ago
London
Experis Ltd
Rate: £350.00 - £425.00 per day
Posted: Yesterday
Bracknell, Berkshire
Lorien Resourcing
Rate: £14 - £15 per hour
Posted: 2 days ago
London
Opilio Recruitment
Rate: From £28,000 to £31,000 per annum
Posted: Yesterday
Horsham, West Sussex
Clearwater People Solutions
Rate: £200 - £275 Per Day
Posted: Yesterday
Derby, Derbyshire
The One Group
Rate: £20k - 25k per year
Posted: 4 days ago
Huntingdon, Cambridgeshire
The One Group
Rate: £20k - 25k per year
Posted: 4 days ago
Doncaster, South Yorkshire
Premier IT
Posted: 3 days ago
Wellingborough
Call Centre Associates
Rate: £10.25 - £10.75 per hour
Posted: 2 days ago
Derby, Derbyshire
Smarterways Ltd.
Rate: From £20,000 to £30,000 per annum
Posted: 3 days ago
Basingstoke, Hampshire
Hydrogen Group
Rate: £375.00 - £485.00 per annum
Posted: 3 days ago
London
onezeero.
Rate: £200 - £300 per annum
Posted: 4 days ago
Cambridge
Cambridge Assessment
Rate: Competitive
Posted: 3 days ago
Middlesex
Gibbs
Rate: £0 - £375 per day
Posted: 16 days ago
Warwickshire
Lorien Resourcing
Rate: £150 per annum
Posted: 5 days ago
Milton Keynes, Buckinghamshire
People Source Consulting
Rate: £450 - £500 per day
Posted: 5 days ago