Period
to 2 April 2020

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 2 April 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
2 Apr 2020
Same period 2019 Same period 2018
Rank 165 220 207
Rank change year-on-year +55 -13 -36
Contract jobs citing SLA 959 1,256 1,367
As % of all contract jobs advertised in the UK 1.55% 1.30% 1.34%
As % of the Quality Assurance & Compliance category 15.45% 12.08% 10.63%
Number of daily rates quoted 512 710 693
Median daily rate £325 £300 £300
Median daily rate % change year-on-year +8.33% - -14.29%
10th Percentile £116 £114 £117
90th Percentile £550 £538 £525
UK excluding London median daily rate £288 £254 £300
% change year-on-year +13.30% -15.42% -12.41%
Number of hourly rates quoted 95 139 143
Median hourly rate £18.70 £14.77 £15.25
Median hourly rate % change year-on-year +26.61% -3.15% +0.08%
10th Percentile £11.37 £10.00 £10.76
90th Percentile £45.37 £27.00 £27.80
UK excluding London median hourly rate £17.00 £13.50 £15.50
% change year-on-year +25.93% -12.90% +3.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 6,208 10,395 12,856
As % of all contract IT jobs advertised in the UK 10.04% 10.78% 12.65%
Number of daily rates quoted 3,757 6,492 8,269
Median daily rate £450 £450 £450
10th Percentile £220 £250 £260
90th Percentile £638 £650 £638
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 287 351 361
Median hourly rate £24.37 £22.00 £22.50
Median hourly rate % change year-on-year +10.77% -2.22% +4.65%
10th Percentile £13.55 £11.00 £12.00
90th Percentile £52.35 £48.75 £57.50
Median hourly rate £22.55 £20.25 £25.00
% change year-on-year +11.36% -19.02% +19.22%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing SLA.

Daily rate trend for SLA in the UK

SLA
Daily Rate Histogram

Daily rate distribution for jobs citing SLA over the 6 months to 2 April 2020.

Daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing SLA.

Hourly rate trend for SLA in the UK

SLA
Hourly Rate Histogram

Hourly rate distribution of jobs citing SLA over the 6 months to 2 April 2020.

Hourly rate histogram for SLA in the UK

SLA
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 2 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 884 £328 +9.17% 353
UK excluding London +38 672 £288 +13.30% 308
London +68 272 £395 +12.86% 73
North of England +67 193 £213 +6.25% 72
South East +22 191 £304 +14.62% 83
North West +46 131 £256 -4.65% 38
Midlands +54 94 £350 +9.80% 57
East of England +23 68 £350 +66.67% 30
South West +22 66 £275 -18.52% 38
West Midlands +62 63 £425 +17.24% 37
Yorkshire +47 53 £170 +3.03% 24
Scotland -2 46 £223 -31.54% 15
East Midlands +12 31 £90 -62.50% 20
Wales +25 12 £394 +25.60% 14
Work from Home -8 12 £383 +9.29% 8
North East -1 9 £205 -15.90% 10
Northern Ireland +8 2 £140 -

For the 6 months to 2 April 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 346 (36.08%) Windows
2 315 (32.85%) ITIL
3 239 (24.92%) Microsoft
4 233 (24.30%) Active Directory
5 157 (16.37%) Office 365
6 142 (14.81%) Microsoft Office
7 139 (14.49%) Windows 10
8 137 (14.29%) Finance
9 132 (13.76%) Service Management
10 130 (13.56%) Problem-Solving
11 126 (13.14%) VMware
11 126 (13.14%) Incident Management
12 123 (12.83%) Windows Server
13 122 (12.72%) Security Cleared
14 96 (10.01%) Service Delivery
15 95 (9.91%) Change Management
15 95 (9.91%) SC Cleared
16 94 (9.80%) Azure
17 93 (9.70%) SCCM
18 87 (9.07%) Windows 7
19 85 (8.86%) Oracle
20 83 (8.65%) Cisco
20 83 (8.65%) Analytical Skills
21 82 (8.55%) PowerShell
22 79 (8.24%) SQL
23 77 (8.03%) Problem Management
24 76 (7.92%) VMware Infrastructure
25 73 (7.61%) Windows Server 2012
26 72 (7.51%) Agile Software Development
27 71 (7.40%) Windows Server 2008

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (4.80%) SharePoint
1 46 (4.80%) Skype for Business
2 32 (3.34%) Confluence
3 28 (2.92%) MS Exchange
4 27 (2.82%) IIS
5 20 (2.09%) Oracle SOA Suite
5 20 (2.09%) WebLogic
6 19 (1.98%) Exchange Server 2013
7 11 (1.15%) Red Hat Fuse
8 10 (1.04%) SharePoint 2010
9 8 (0.83%) CMS
9 8 (0.83%) Exchange Server 2010
9 8 (0.83%) IBM Notes
10 7 (0.73%) SharePoint 2013
11 6 (0.63%) Anypoint
12 5 (0.52%) Apache
12 5 (0.52%) DataSynapse
13 4 (0.42%) Apache Spark
13 4 (0.42%) Exchange Server 2007
14 3 (0.31%) Mendix
Applications
1 142 (14.81%) Microsoft Office
2 38 (3.96%) Microsoft Excel
3 14 (1.46%) Microsoft PowerPoint
4 10 (1.04%) Microsoft Project
5 8 (0.83%) Spreadsheet
6 7 (0.73%) MS Visio
7 6 (0.63%) Acrobat
8 3 (0.31%) Adobe Illustrator
8 3 (0.31%) Photoshop
Business Applications
1 11 (1.15%) Oracle Applications
1 11 (1.15%) SAP HCM
2 9 (0.94%) Dynamics CRM
3 8 (0.83%) assyst
4 6 (0.63%) Remedy ITSM
5 3 (0.31%) Dynamics AX
5 3 (0.31%) Endur
5 3 (0.31%) NetSuite
5 3 (0.31%) Oracle BPM
5 3 (0.31%) Oracle Procure-to-Pay
5 3 (0.31%) Salesforce.com CRM
6 2 (0.21%) Elite 3E
6 2 (0.21%) Magento
6 2 (0.21%) Shopify
6 2 (0.21%) Unica
7 1 (0.10%) Adobe Campaign
7 1 (0.10%) Dynamics NAV
7 1 (0.10%) Lorenzo
7 1 (0.10%) SAP FS
7 1 (0.10%) SAP Travel Management
Cloud Services
1 157 (16.37%) Office 365
2 94 (9.80%) Azure
3 44 (4.59%) AWS
4 17 (1.77%) SaaS
5 12 (1.25%) Azure Active Directory
6 11 (1.15%) GCP
6 11 (1.15%) PaaS
6 11 (1.15%) SuccessFactors
6 11 (1.15%) Trello
7 9 (0.94%) GitHub
7 9 (0.94%) IaaS
8 7 (0.73%) OneDrive
9 6 (0.63%) Force.com
9 6 (0.63%) Power Platform
10 5 (0.52%) Cloud Computing
10 5 (0.52%) Dynamics 365
10 5 (0.52%) G Suite
10 5 (0.52%) Mimecast
11 4 (0.42%) Veeva
12 3 (0.31%) Oracle CX
Communications & Networking
1 58 (6.05%) DNS
2 56 (5.84%) Firewall
3 48 (5.01%) Skype
4 47 (4.90%) WAN
5 46 (4.80%) DHCP
6 41 (4.28%) LAN
7 35 (3.65%) VPN
8 34 (3.55%) Internet
8 34 (3.55%) SAN
9 33 (3.44%) TCP/IP
10 28 (2.92%) VoIP
11 23 (2.40%) Remote Desktop
11 23 (2.40%) Wireless
12 17 (1.77%) 2G
12 17 (1.77%) 4G
12 17 (1.77%) Network Security
13 15 (1.56%) SSL
14 14 (1.46%) 3G
15 13 (1.36%) Unified Communications
16 12 (1.25%) 5G
Database & Business Intelligence
1 67 (6.99%) SQL Server
2 27 (2.82%) Oracle Database
3 17 (1.77%) Oracle Database 12c
4 15 (1.56%) Oracle Reports
4 15 (1.56%) SQL Server Integration Services
5 12 (1.25%) Relational Database
6 11 (1.15%) Data Warehouse
6 11 (1.15%) Oracle BI EE
6 11 (1.15%) Oracle Database 11g
6 11 (1.15%) Oracle ODI
6 11 (1.15%) SQL Server Analysis Services
7 9 (0.94%) QlikView
8 7 (0.73%) Oracle Database 10g
9 6 (0.63%) MongoDB
9 6 (0.63%) Power BI
9 6 (0.63%) SQL Server Reporting Services
10 5 (0.52%) DB2
10 5 (0.52%) SQL Server 2017
11 4 (0.42%) MySQL
11 4 (0.42%) SQL Server 2016
Development Applications
1 41 (4.28%) JIRA
2 14 (1.46%) Jenkins
3 8 (0.83%) Git (software)
4 7 (0.73%) Subversion
5 5 (0.52%) MSBuild
5 5 (0.52%) TeamCity
6 4 (0.42%) ProC
6 4 (0.42%) Redmine
7 3 (0.31%) PowerBuilder
8 2 (0.21%) Cucumber
8 2 (0.21%) Eclipse
8 2 (0.21%) GitLab
8 2 (0.21%) JMeter
8 2 (0.21%) PROIV
8 2 (0.21%) Team Foundation Server
9 1 (0.10%) Selenium
9 1 (0.10%) SoapUI
9 1 (0.10%) Vagrant
9 1 (0.10%) VSS/SourceSafe
General
1 137 (14.29%) Finance
2 65 (6.78%) Telecoms
3 63 (6.57%) Public Sector
4 45 (4.69%) Banking
5 24 (2.50%) Legal
6 22 (2.29%) Retail
7 15 (1.56%) Marketing
8 14 (1.46%) Back Office
9 8 (0.83%) Local Government
10 6 (0.63%) Manufacturing
10 6 (0.63%) Pharmaceutical
11 5 (0.52%) Advertising
11 5 (0.52%) German Language
12 4 (0.42%) Aerospace
12 4 (0.42%) Italian Language
12 4 (0.42%) Law
13 3 (0.31%) Swedish Language
14 2 (0.21%) Hebrew Language
14 2 (0.21%) Mandarin Language
14 2 (0.21%) Welsh Language
Job Titles
1 229 (23.88%) Analyst
2 113 (11.78%) Service Analyst
3 108 (11.26%) Service Desk Analyst
4 92 (9.59%) Support Engineer
5 78 (8.13%) Support Analyst
6 64 (6.67%) 2nd Line Support
7 50 (5.21%) Field Engineer
7 50 (5.21%) IT Support
8 47 (4.90%) Consultant
8 47 (4.90%) Desktop Support
9 45 (4.69%) 1st Line Support
10 39 (4.07%) IT Analyst
11 38 (3.96%) 2nd Line Engineer
12 37 (3.86%) Network Engineer
13 36 (3.75%) Field Service Engineer
14 35 (3.65%) IT Engineer
14 35 (3.65%) Service Manager
15 34 (3.55%) Infrastructure Engineer
16 29 (3.02%) Desktop Engineer
17 27 (2.82%) Administrator
Libraries, Frameworks & Software Standards
1 23 (2.40%) .NET
2 19 (1.98%) Web Services
3 11 (1.15%) XML
4 9 (0.94%) LDAP
5 8 (0.83%) Middleware
6 7 (0.73%) CSS
6 7 (0.73%) HTML
6 7 (0.73%) Node.js
6 7 (0.73%) SAML
7 6 (0.63%) SAP Fiori
7 6 (0.63%) SAPUI5
8 5 (0.52%) Oracle Fusion
9 4 (0.42%) .NET Framework
9 4 (0.42%) AngularJS
9 4 (0.42%) ASP.NET
9 4 (0.42%) J2EE
9 4 (0.42%) JSON
9 4 (0.42%) LINQ
9 4 (0.42%) REST
10 3 (0.31%) SOAP
Miscellaneous
1 83 (8.65%) Analytical Skills
2 62 (6.47%) Self-Motivation
3 51 (5.32%) Data Centre
4 49 (5.11%) Management Information System
5 22 (2.29%) NHS
6 21 (2.19%) Enterprise Software
6 21 (2.19%) Replication
7 16 (1.67%) Fat Client
7 16 (1.67%) Thin Client
8 14 (1.46%) Blackberry
8 14 (1.46%) Driving Licence
9 13 (1.36%) User Experience
9 13 (1.36%) Video Conferencing
10 11 (1.15%) Clustering
11 10 (1.04%) EMC VNX
12 9 (0.94%) Celerra
12 9 (0.94%) CLARiiON
13 8 (0.83%) Handset
14 7 (0.73%) Wiki
15 6 (0.63%) BYOD
Operating Systems
1 346 (36.08%) Windows
2 139 (14.49%) Windows 10
3 123 (12.83%) Windows Server
4 87 (9.07%) Windows 7
5 73 (7.61%) Windows Server 2012
6 71 (7.40%) Windows Server 2008
7 60 (6.26%) Linux
8 50 (5.21%) Windows Server 2016
9 44 (4.59%) Unix
10 29 (3.02%) Apple iOS
11 28 (2.92%) Solaris
12 22 (2.29%) Windows Server 2003
13 21 (2.19%) Windows Server 2019
14 15 (1.56%) Mac OS
15 14 (1.46%) Android
16 13 (1.36%) Red Hat Enterprise Linux
17 11 (1.15%) Oracle Linux
18 9 (0.94%) Windows XP
19 8 (0.83%) Windows 8
20 6 (0.63%) Windows Vista
Processes & Methodologies
1 315 (32.85%) ITIL
2 132 (13.76%) Service Management
3 130 (13.56%) Problem-Solving
4 126 (13.14%) Incident Management
5 96 (10.01%) Service Delivery
6 95 (9.91%) Change Management
7 77 (8.03%) Problem Management
8 72 (7.51%) Agile Software Development
9 68 (7.09%) ITSM
10 49 (5.11%) Break/Fix
11 48 (5.01%) Migration
12 46 (4.80%) Infrastructure Engineering
13 44 (4.59%) DevOps
14 43 (4.48%) Root Cause Analysis
15 40 (4.17%) Stakeholder Management
16 39 (4.07%) Process Improvement
17 37 (3.86%) Project Management
18 36 (3.75%) Proactive Monitoring
19 35 (3.65%) Workflow
20 34 (3.55%) Disaster Recovery
Programming Languages
1 82 (8.55%) PowerShell
2 79 (8.24%) SQL
3 25 (2.61%) Java
4 22 (2.29%) C
5 20 (2.09%) JavaScript
6 14 (1.46%) Python
7 13 (1.36%) PL/SQL
7 13 (1.36%) Shell Script
8 12 (1.25%) Perl
9 10 (1.04%) VBA
10 9 (0.94%) T-SQL
11 8 (0.83%) Bash Shell
11 8 (0.83%) PHP
11 8 (0.83%) VBScript
12 7 (0.73%) C#
12 7 (0.73%) VB
13 5 (0.52%) C++
14 4 (0.42%) Fortran
14 4 (0.42%) VC++
15 2 (0.21%) ABAP
Qualifications
1 122 (12.72%) Security Cleared
2 95 (9.91%) SC Cleared
3 64 (6.67%) Microsoft Certification
4 58 (6.05%) Degree
5 41 (4.28%) MCSE
6 38 (3.96%) Cisco Certification
7 36 (3.75%) ITIL Certification
8 28 (2.92%) CCNA
9 25 (2.61%) MCSA
10 23 (2.40%) DV Cleared
11 21 (2.19%) CCNP
12 20 (2.09%) BPSS Clearance
13 19 (1.98%) MCP
14 14 (1.46%) A+ Certification
15 11 (1.15%) BC Cleared
16 10 (1.04%) DBS Check
17 9 (0.94%) CISSP
17 9 (0.94%) ITIL Foundation Certificate
18 8 (0.83%) MCITP
18 8 (0.83%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (1.98%) QA
2 15 (1.56%) ISO/IEC 27001
3 14 (1.46%) PMO
4 10 (1.04%) Data Quality
5 8 (0.83%) GDPR
5 8 (0.83%) PCI DSS
6 4 (0.42%) COBIT
6 4 (0.42%) HMG Security Policy Framework
6 4 (0.42%) Sarbanes-Oxley
7 3 (0.31%) Cyber Essentials
7 3 (0.31%) Cyber Essentials PLUS
8 1 (0.10%) Dodd-Frank
8 1 (0.10%) GMP
8 1 (0.10%) GxP
8 1 (0.10%) HIPAA
8 1 (0.10%) IFRS
8 1 (0.10%) ISO 9001
8 1 (0.10%) MiFID
8 1 (0.10%) NIST
System Software
1 233 (24.30%) Active Directory
2 76 (7.92%) VMware Infrastructure
3 56 (5.84%) Hyper-V
4 25 (2.61%) XenApp
5 20 (2.09%) Oracle RAC
5 20 (2.09%) XenDesktop
6 17 (1.77%) vSphere
7 16 (1.67%) VMware ESXi
8 15 (1.56%) Docker
8 15 (1.56%) Virtual Machines
9 12 (1.25%) Citrix Hypervisor
10 9 (0.94%) EMC RecoverPoint
10 9 (0.94%) Virtual Servers
11 8 (0.83%) Firmware
12 6 (0.63%) Squid
12 6 (0.63%) Virtual Desktop
12 6 (0.63%) VMware NSX
13 5 (0.52%) BitLocker
13 5 (0.52%) UAG
14 4 (0.42%) vCloud
Systems Management
1 93 (9.70%) SCCM
2 15 (1.56%) NetBackup
2 15 (1.56%) Puppet
3 13 (1.36%) Ansible
4 12 (1.25%) SCOM
5 11 (1.15%) Microsoft Intune
6 9 (0.94%) Oracle RMAN
7 8 (0.83%) Kubernetes
7 8 (0.83%) Nagios
7 8 (0.83%) Norton AntiVirus
7 8 (0.83%) Oracle Enterprise Manager
8 7 (0.73%) Red Hat Satellite
8 7 (0.73%) Single Sign-On
9 6 (0.63%) Cacti
9 6 (0.63%) Opsview
9 6 (0.63%) WSUS
10 5 (0.52%) Control-M
10 5 (0.52%) vCenter Server
10 5 (0.52%) vRealize
11 4 (0.42%) HP SIM
Vendors
1 239 (24.92%) Microsoft
2 126 (13.14%) VMware
3 85 (8.86%) Oracle
4 83 (8.65%) Cisco
5 55 (5.74%) Citrix
6 49 (5.11%) ServiceNow
7 45 (4.69%) Remedy
8 27 (2.82%) HP
9 24 (2.50%) SAP
10 22 (2.29%) Dell
11 18 (1.88%) CheckPoint
12 17 (1.77%) EMC
12 17 (1.77%) Palo Alto
13 16 (1.67%) McAfee
14 15 (1.56%) Red Hat
15 14 (1.46%) Apple
15 14 (1.46%) Salesforce.com
16 13 (1.36%) F5
16 13 (1.36%) Splunk
17 12 (1.25%) Symantec