Period
to 23 October 2017

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 177 158 141
Rank change year-on-year -19 -17 -12
Contract jobs citing SLA 1441 1819 1930
As % of all contract IT jobs advertised in the UK 1.44% 1.73% 1.69%
As % of the Quality Assurance & Compliance category 11.59% 15.05% 14.25%
Number of daily rates quoted 801 995 968
UK median daily rate £300 £313 £320
Median daily rate % change year-on-year -4.00% -2.34% +6.67%
10th Percentile £100 £131 £119
90th Percentile £519 £502 £500
UK excluding London median daily rate £275 £285 £300
% change year-on-year -3.51% -5.00% +6.19%
Number of hourly rates quoted 161 187 202
UK median hourly rate £14.75 £15.00 £16.00
Median hourly rate % change year-on-year -1.67% -6.25% -1.39%
10th Percentile £10.12 £10.00 £10.50
90th Percentile £25.00 £30.00 £23.98
UK excluding London median hourly rate £14.00 £14.50 £15.77
% change year-on-year -3.45% -8.05% -4.42%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 12432 12085 13545
As % of all contract IT jobs advertised in the UK 12.41% 11.47% 11.89%
Number of daily rates quoted 8153 7807 8654
UK median daily rate £438 £415 £400
Median daily rate % change year-on-year +5.42% +3.75% -
10th Percentile £256 £225 £230
90th Percentile £631 £600 £588
UK excluding London median daily rate £400 £380 £380
% change year-on-year +5.26% - +4.83%
Number of hourly rates quoted 364 445 468
UK median hourly rate £20.00 £22.84 £21.55
Median hourly rate % change year-on-year -12.42% +5.96% +10.51%
10th Percentile £10.61 £10.50 £11.00
90th Percentile £47.50 £47.50 £51.25
UK excluding London median hourly rate £20.00 £25.00 £21.55
% change year-on-year -20.00% +16.01% +10.51%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 23 October 2017.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 23 October 2017.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 1276 £314 -1.18% 163
UK excluding London -19 1009 £275 -3.51% 131
London -51 418 £330 -12.00% 41
South East -35 352 £340 +1.49% 48
North of England -6 228 £175 -37.50% 39
Midlands +40 148 £286 +0.13% 13
Yorkshire +55 118 £100 -50.00% 10
East of England -3 116 £275 +22.22% 15
West Midlands +26 90 £250 -16.67% 7
North West +25 88 £275 -7.56% 22
Scotland +10 79 £100 -61.54% 4
East Midlands +18 57 £300 +33.33% 6
South West -44 52 £350 +44.33% 7
Wales +49 47 £286 -23.67% 4
North East -38 26 £150 -46.43% 7
Northern Ireland -57 3 £390 +30.00%

For the 6 months to 23 October 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for SLA.

1 538 (37.34%) ITIL
2 386 (26.79%) Windows
3 335 (23.25%) Microsoft
4 287 (19.92%) Active Directory
5 251 (17.42%) Finance
6 213 (14.78%) Microsoft Office
7 212 (14.71%) Service Management
8 188 (13.05%) Service Delivery
9 170 (11.80%) Windows 7
10 169 (11.73%) Break/Fix
11 147 (10.20%) Cisco
12 135 (9.37%) SQL
12 135 (9.37%) Security Cleared
13 133 (9.23%) VMware
14 127 (8.81%) Incident Management
15 120 (8.33%) Analytical Skills
16 115 (7.98%) Project Management
17 113 (7.84%) Change Management
18 108 (7.49%) HP
19 107 (7.43%) SCCM
20 102 (7.08%) ITSM
21 95 (6.59%) SC Cleared
22 94 (6.52%) Telecoms
22 94 (6.52%) Linux
23 93 (6.45%) LAN
24 92 (6.38%) Banking
24 92 (6.38%) Windows Server
25 91 (6.32%) MS Exchange
26 90 (6.25%) ITIL V3
27 89 (6.18%) Management Information System

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (6.32%) MS Exchange
2 53 (3.68%) SharePoint
3 31 (2.15%) Exchange Server 2010
4 25 (1.73%) Exchange Server 2007
5 24 (1.67%) IIS
5 24 (1.67%) Skype for Business
6 13 (0.90%) Apache
6 13 (0.90%) JBoss
7 11 (0.76%) IBM Notes
7 11 (0.76%) WebSphere
8 10 (0.69%) Exchange Server 2013
8 10 (0.69%) Oracle Workflow
8 10 (0.69%) Tomcat
9 9 (0.62%) Blackberry Enterprise Server
10 8 (0.56%) Elasticsearch
10 8 (0.56%) SAS
11 7 (0.49%) CMS
11 7 (0.49%) OpenStack
11 7 (0.49%) WebLogic
12 6 (0.42%) Documentum
Applications
1 213 (14.78%) Microsoft Office
2 75 (5.20%) Microsoft Excel
3 37 (2.57%) Microsoft PowerPoint
4 33 (2.29%) MS Visio
5 11 (0.76%) Microsoft Project
6 7 (0.49%) Adobe After Effects
7 4 (0.28%) Spreadsheet
8 1 (0.069%) Autodesk Inventor
8 1 (0.069%) HipChat
8 1 (0.069%) InfoPath
8 1 (0.069%) MicroStation
8 1 (0.069%) S-PLUS
Business Applications
1 20 (1.39%) Remedy ITSM
2 9 (0.62%) Oracle BPM
2 9 (0.62%) Sonata
3 8 (0.56%) Dynamics AX
4 7 (0.49%) Dynamics CRM
5 6 (0.42%) PlanetPress Connect
5 6 (0.42%) SAP ERP
6 4 (0.28%) Maximo
6 4 (0.28%) Oracle Subledger Accounting
6 4 (0.28%) Temenos T24
7 3 (0.21%) Oracle EBS
7 3 (0.21%) Oracle EBS R12
7 3 (0.21%) Oracle General Ledger
7 3 (0.21%) Oracle Payables
7 3 (0.21%) Oracle Receivables
7 3 (0.21%) Payment Gateway
7 3 (0.21%) SAP FSCM
7 3 (0.21%) SAP MM
8 2 (0.14%) Hyperion Planning
8 2 (0.14%) Oracle Assets
Cloud Services
1 88 (6.11%) Office 365
2 34 (2.36%) Amazon AWS
3 28 (1.94%) Microsoft Azure
4 9 (0.62%) Adobe Creative Cloud
5 8 (0.56%) PaaS
6 7 (0.49%) Mimecast
7 6 (0.42%) AWS CloudFormation
7 6 (0.42%) IaaS
8 5 (0.35%) Cloud Computing
9 4 (0.28%) Google Cloud Platform
9 4 (0.28%) OneDrive
9 4 (0.28%) SuccessFactors
10 3 (0.21%) Azure Active Directory
10 3 (0.21%) G Suite
10 3 (0.21%) IBM SmartCloud
10 3 (0.21%) iTunes
10 3 (0.21%) SaaS
10 3 (0.21%) Virtual Private Cloud
11 2 (0.14%) Amazon EC2
11 2 (0.14%) IBM Blueworks
Communications & Networking
1 93 (6.45%) LAN
2 86 (5.97%) Firewall
3 83 (5.76%) WAN
4 65 (4.51%) DNS
5 52 (3.61%) Wireless
6 50 (3.47%) DHCP
6 50 (3.47%) SAN
7 45 (3.12%) TCP/IP
8 42 (2.91%) VPN
9 30 (2.08%) VoIP
10 27 (1.87%) Internet
11 24 (1.67%) Network Security
12 21 (1.46%) VLAN
12 21 (1.46%) Wi-Fi
13 20 (1.39%) Remote Desktop
14 18 (1.25%) Cisco ASA
15 13 (0.90%) OSPF
16 12 (0.83%) BGP
16 12 (0.83%) MPLS
16 12 (0.83%) NAS
Database & Business Intelligence
1 68 (4.72%) SQL Server
2 16 (1.11%) Oracle Database
3 13 (0.90%) SQL Server 2012
4 12 (0.83%) SQL Server 2008
4 12 (0.83%) SQL Server Integration Services
5 11 (0.76%) Data Warehouse
5 11 (0.76%) Relational Database
6 10 (0.69%) SQL Server Reporting Services
7 9 (0.62%) SQL Server 2014
8 7 (0.49%) DataStage
8 7 (0.49%) MySQL
8 7 (0.49%) SQL Server 2016
9 6 (0.42%) DB2
9 6 (0.42%) Power BI
9 6 (0.42%) RDBMS
10 5 (0.35%) Big Data
10 5 (0.35%) BusinessObjects Business Intelligence
10 5 (0.35%) MongoDB
10 5 (0.35%) Oracle Reports
10 5 (0.35%) Spotfire
Development Applications
1 12 (0.83%) JIRA
2 11 (0.76%) Jenkins
3 7 (0.49%) Git (software)
4 6 (0.42%) Atlassian Bamboo
5 4 (0.28%) Subversion
5 4 (0.28%) Team Foundation Server
6 3 (0.21%) gulp
6 3 (0.21%) Introscope
6 3 (0.21%) Protractor
6 3 (0.21%) webpack
7 2 (0.14%) Maven
7 2 (0.14%) MSI
7 2 (0.14%) VSS/SourceSafe
8 1 (0.069%) Bugzilla
8 1 (0.069%) ClearCase
8 1 (0.069%) ClearQuest
8 1 (0.069%) JIRA Agile
8 1 (0.069%) SilkPerformer
8 1 (0.069%) SQL Server Management Studio (SSMS)
8 1 (0.069%) Visual Studio
General
1 251 (17.42%) Finance
2 94 (6.52%) Telecoms
3 92 (6.38%) Banking
4 51 (3.54%) Retail
5 24 (1.67%) Manufacturing
6 22 (1.53%) Investment Banking
7 21 (1.46%) Billing
8 20 (1.39%) Legal
9 16 (1.11%) Marketing
10 15 (1.04%) Back Office
11 14 (0.97%) Law
12 13 (0.90%) Advertising
13 11 (0.76%) Pharmaceutical
14 10 (0.69%) Military
15 8 (0.56%) Automotive
15 8 (0.56%) Financial Institution
15 8 (0.56%) Front Office
15 8 (0.56%) Publishing
16 7 (0.49%) French Language
16 7 (0.49%) German Language
Job Titles
1 389 (27.00%) Analyst
2 149 (10.34%) Service Analyst
3 130 (9.02%) Field Engineer
4 127 (8.81%) Service Desk Analyst
5 112 (7.77%) Support Engineer
6 103 (7.15%) Support Analyst
7 99 (6.87%) Service Manager
8 97 (6.73%) Field Service Engineer
9 91 (6.32%) Desktop Support
10 68 (4.72%) 1st Line Support
10 68 (4.72%) 2nd Line Support
11 61 (4.23%) Service Desk Support
12 55 (3.82%) Desktop Engineer
13 50 (3.47%) IT Analyst
14 46 (3.19%) Architect
15 41 (2.85%) Technical Support
16 40 (2.78%) Consultant
16 40 (2.78%) Service Desk Support Analyst
17 39 (2.71%) Desktop Support Engineer
17 39 (2.71%) Developer
Libraries, Frameworks & Software Standards
1 38 (2.64%) HTML
2 29 (2.01%) Web Services
3 21 (1.46%) .NET
4 19 (1.32%) CSS
5 15 (1.04%) XML
6 13 (0.90%) Middleware
7 12 (0.83%) REST
8 11 (0.76%) SOAP
9 10 (0.69%) ASP.NET
9 10 (0.69%) HTML5
9 10 (0.69%) J2EE
10 8 (0.56%) AngularJS
10 8 (0.56%) Flash
11 7 (0.49%) jQuery
12 6 (0.42%) JSON
12 6 (0.42%) SailPoint
13 5 (0.35%) Kafka
13 5 (0.35%) React
14 4 (0.28%) LAMP
14 4 (0.28%) Spring
Miscellaneous
1 120 (8.33%) Analytical Skills
2 89 (6.18%) Management Information System
3 58 (4.02%) Data Centre
4 33 (2.29%) CMDB
5 29 (2.01%) Blackberry
6 27 (1.87%) User Experience
7 25 (1.73%) Video Conferencing
8 19 (1.32%) Computer Science
8 19 (1.32%) Replication
9 17 (1.18%) iPhone
10 16 (1.11%) Driving Licence
10 16 (1.11%) Virtual Team
11 15 (1.04%) Clustering
11 15 (1.04%) PDA
12 13 (0.90%) Enterprise Software
13 12 (0.83%) NHS
14 11 (0.76%) AS400
14 11 (0.76%) Cyberthreat
14 11 (0.76%) iPad
15 8 (0.56%) Smartphone
Operating Systems
1 386 (26.79%) Windows
2 170 (11.80%) Windows 7
3 94 (6.52%) Linux
4 92 (6.38%) Windows Server
5 80 (5.55%) Windows 10
6 79 (5.48%) Unix
7 58 (4.02%) Windows Server 2008
8 54 (3.75%) Windows Server 2012
9 34 (2.36%) Windows Server 2003
10 31 (2.15%) Red Hat Enterprise Linux
11 28 (1.94%) Windows 8
12 22 (1.53%) Windows XP
13 21 (1.46%) AIX
14 19 (1.32%) Apple iOS
15 17 (1.18%) Mac OS X
16 12 (0.83%) Mac OS
16 12 (0.83%) Solaris
17 11 (0.76%) Android
18 7 (0.49%) HPUX
19 6 (0.42%) CentOS
Processes & Methodologies
1 538 (37.34%) ITIL
2 212 (14.71%) Service Management
3 188 (13.05%) Service Delivery
4 169 (11.73%) Break/Fix
5 127 (8.81%) Incident Management
6 115 (7.98%) Project Management
7 113 (7.84%) Change Management
8 102 (7.08%) ITSM
9 90 (6.25%) ITIL V3
10 86 (5.97%) Problem Management
11 76 (5.27%) Root Cause Analysis
12 74 (5.14%) Migration
13 70 (4.86%) Continuous Improvement
14 67 (4.65%) Stakeholder Management
15 64 (4.44%) Time Management
16 61 (4.23%) Agile Software Development
17 52 (3.61%) Supplier Management
18 50 (3.47%) Disaster Recovery
19 49 (3.40%) Configuration Management
20 48 (3.33%) PRINCE2
Programming Languages
1 135 (9.37%) SQL
2 47 (3.26%) Java
3 32 (2.22%) PowerShell
4 25 (1.73%) JavaScript
5 22 (1.53%) T-SQL
6 20 (1.39%) C#
7 15 (1.04%) Bash Shell
8 12 (0.83%) C
9 10 (0.69%) PL/SQL
9 10 (0.69%) Python
9 10 (0.69%) Shell Script
10 8 (0.56%) VB
10 8 (0.56%) X++
11 6 (0.42%) Perl
11 6 (0.42%) PHP
12 5 (0.35%) C++
12 5 (0.35%) GraphQL
13 3 (0.21%) Ruby
13 3 (0.21%) TypeScript
13 3 (0.21%) VBA
Qualifications
1 135 (9.37%) Security Cleared
2 95 (6.59%) SC Cleared
3 88 (6.11%) Microsoft Certification
4 77 (5.34%) Degree
5 71 (4.93%) ITIL Certification
6 62 (4.30%) Cisco Certification
7 48 (3.33%) MCSE
8 47 (3.26%) CCNA
9 37 (2.57%) ITIL Foundation Certificate
10 34 (2.36%) DV Cleared
11 23 (1.60%) VMware Certified Professional (VCP)
12 22 (1.53%) CCNP
12 22 (1.53%) MCP
13 18 (1.25%) BPSS Clearance
14 17 (1.18%) MCSA
15 16 (1.11%) DBS Check
16 15 (1.04%) MCITP
17 12 (0.83%) RHCE
18 11 (0.76%) A+ Certification
18 11 (0.76%) MCDST
Quality Assurance & Compliance
1 26 (1.80%) ISO/IEC 27001
2 23 (1.60%) ISO/IEC 20000
3 21 (1.46%) PMO
4 17 (1.18%) QA
5 14 (0.97%) Data Quality
6 13 (0.90%) ISO 9001
6 13 (0.90%) Sarbanes-Oxley
7 11 (0.76%) Disclosure Scotland
8 6 (0.42%) COBIT
9 5 (0.35%) GDPR
9 5 (0.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 5 (0.35%) PCI DSS
10 4 (0.28%) COSHH
11 1 (0.069%) GCP
11 1 (0.069%) ISO 14001
System Software
1 287 (19.92%) Active Directory
2 82 (5.69%) VMware Infrastructure
3 33 (2.29%) Hyper-V
4 22 (1.53%) VMware ESXi
4 22 (1.53%) vSphere
5 17 (1.18%) Firmware
5 17 (1.18%) XenDesktop
6 15 (1.04%) Virtual Machines
7 14 (0.97%) Docker
7 14 (0.97%) Virtual Desktop
8 12 (0.83%) XenApp
9 9 (0.62%) Terminal Services
10 6 (0.42%) Oracle RAC
11 5 (0.35%) DFS Replication
11 5 (0.35%) Microsoft App-V
11 5 (0.35%) ProxySG
11 5 (0.35%) Samba
11 5 (0.35%) VMware Server
12 4 (0.28%) NFS
12 4 (0.28%) VMware Workstation
Systems Management
1 107 (7.43%) SCCM
2 29 (2.01%) SCOM
3 19 (1.32%) Ansible
3 19 (1.32%) NetBackup
4 17 (1.18%) DameWare
5 16 (1.11%) Norton AntiVirus
6 14 (0.97%) Puppet
7 12 (0.83%) AirWatch
7 12 (0.83%) Netcool
7 12 (0.83%) OVSD
7 12 (0.83%) Systems Management Server (SMS)
8 11 (0.76%) Cisco Prime
8 11 (0.76%) Tivoli
9 10 (0.69%) Kubernetes
9 10 (0.69%) McAfee ePO
9 10 (0.69%) Opscode Chef
10 9 (0.62%) Symantec Endpoint Protection
11 8 (0.56%) Tivoli Storage Manager
12 7 (0.49%) WSUS
13 6 (0.42%) Data Guard
Vendors
1 335 (23.25%) Microsoft
2 147 (10.20%) Cisco
3 133 (9.23%) VMware
4 108 (7.49%) HP
5 87 (6.04%) Citrix
6 80 (5.55%) Oracle
7 57 (3.96%) Remedy
8 46 (3.19%) SAP
9 41 (2.85%) Dell
10 40 (2.78%) ServiceNow
11 39 (2.71%) Apple
12 31 (2.15%) Red Hat
13 30 (2.08%) CheckPoint
14 29 (2.01%) IBM
15 28 (1.94%) NetApp
16 27 (1.87%) Juniper
17 25 (1.73%) EMC
17 25 (1.73%) Symantec
18 23 (1.60%) Xerox
19 22 (1.53%) SolarWinds