Period
to 15 November 2019

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 15 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
15 Nov 2019
Same period 2018 Same period 2017
Rank 162 210 183
Rank change year-on-year +48 -27 -16
Contract jobs citing SLA 1,348 1,413 1,522
As % of all contract IT jobs advertised in the UK 1.60% 1.36% 1.48%
As % of the Quality Assurance & Compliance category 15.31% 12.52% 11.67%
Number of daily rates quoted 762 723 840
UK median daily rate £325 £303 £300
Median daily rate % change year-on-year +7.44% +0.83% -7.69%
10th Percentile £113 £113 £100
90th Percentile £537 £525 £513
UK excluding London median daily rate £323 £300 £288
% change year-on-year +7.50% +4.35% +2.50%
Number of hourly rates quoted 156 176 172
UK median hourly rate £16.50 £14.89 £15.00
Median hourly rate % change year-on-year +10.81% -0.73% -
10th Percentile £10.75 £10.29 £10.34
90th Percentile £32.88 £30.85 £24.50
UK excluding London median hourly rate £16.00 £14.78 £14.38
% change year-on-year +8.29% +2.78% -3.20%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 8,803 11,285 13,047
As % of all contract IT jobs advertised in the UK 10.48% 10.83% 12.66%
Number of daily rates quoted 5,486 7,147 8,524
UK median daily rate £450 £450 £438
Median daily rate % change year-on-year - +2.86% +2.94%
10th Percentile £232 £250 £256
90th Percentile £638 £625 £638
UK excluding London median daily rate £424 £405 £400
% change year-on-year +4.69% +1.25% +2.56%
Number of hourly rates quoted 396 387 378
UK median hourly rate £21.38 £22.00 £20.00
Median hourly rate % change year-on-year -2.83% +10.00% -15.90%
10th Percentile £11.16 £11.00 £11.25
90th Percentile £55.00 £50.00 £48.60
UK excluding London median hourly rate £23.08 £21.00 £20.00
% change year-on-year +9.88% +5.00% -20.00%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 15 November 2019.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 15 November 2019.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 15 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 1,231 £325 +4.00% 600
UK excluding London +48 955 £323 +7.50% 533
London +33 370 £350 +7.69% 112
South East +36 339 £325 - 151
North of England +40 214 £320 +60.00% 131
North West +25 118 £325 +44.44% 70
East of England +52 115 £213 +30.77% 52
Midlands +35 115 £350 +2.94% 85
Yorkshire +42 82 £313 +56.25% 50
South West +10 81 £375 +19.05% 70
Scotland +45 72 £275 -14.06% 25
West Midlands +51 64 £385 +23.20% 50
East Midlands +6 48 £272 -20.07% 35
Wales +18 19 £455 +101.33% 17
North East +21 14 £150 -18.92% 11
Northern Ireland -5 1 £140 - 3

For the 6 months to 15 November 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 541 (40.13%) Windows
2 452 (33.53%) ITIL
3 389 (28.86%) Microsoft
4 355 (26.34%) Active Directory
5 232 (17.21%) Microsoft Office
6 230 (17.06%) Windows 10
7 229 (16.99%) Service Management
8 220 (16.32%) Windows 7
9 218 (16.17%) Office 365
10 214 (15.88%) Service Delivery
11 198 (14.69%) Incident Management
12 180 (13.35%) Security Cleared
13 173 (12.83%) Finance
14 172 (12.76%) Problem-Solving
15 158 (11.72%) Windows Server
16 151 (11.20%) SCCM
17 134 (9.94%) VMware
18 131 (9.72%) SC Cleared
19 125 (9.27%) Cisco
20 123 (9.12%) Problem Management
20 123 (9.12%) Analytical Skills
21 120 (8.90%) ITSM
22 115 (8.53%) Change Management
23 112 (8.31%) Azure
24 109 (8.09%) Telecoms
25 102 (7.57%) SQL
25 102 (7.57%) Windows Server 2008
26 100 (7.42%) Windows Server 2012
27 97 (7.20%) Root Cause Analysis
28 96 (7.12%) DNS

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (6.60%) SharePoint
2 63 (4.67%) MS Exchange
3 55 (4.08%) Skype for Business
4 30 (2.23%) Exchange Server 2013
5 28 (2.08%) Exchange Server 2010
6 24 (1.78%) IIS
7 18 (1.34%) IBM Notes
8 17 (1.26%) Confluence
9 8 (0.59%) WebLogic
10 5 (0.37%) Exchange Server 2007
10 5 (0.37%) nginx
10 5 (0.37%) Oracle Workflow
11 4 (0.30%) Apache
11 4 (0.30%) CMS
11 4 (0.30%) Oracle SOA Suite
12 3 (0.22%) JBoss
12 3 (0.22%) SharePoint 2010
12 3 (0.22%) SharePoint Server
13 2 (0.15%) Drupal
13 2 (0.15%) OpenStack
Applications
1 232 (17.21%) Microsoft Office
2 73 (5.42%) Microsoft Excel
3 36 (2.67%) Microsoft PowerPoint
4 16 (1.19%) MS Visio
5 7 (0.52%) Microsoft Project
5 7 (0.52%) Spreadsheet
6 6 (0.45%) Acrobat
7 2 (0.15%) FileZilla
8 1 (0.074%) Adobe Creative Suite
Business Applications
1 15 (1.11%) SAP HCM
2 14 (1.04%) assyst
3 13 (0.96%) Remedy ITSM
4 11 (0.82%) Dynamics CRM
5 7 (0.52%) Oracle EBS
6 6 (0.45%) Misys Opics
7 5 (0.37%) Aligne
8 3 (0.22%) Eloqua
8 3 (0.22%) Oracle EBS R12
8 3 (0.22%) Oracle ERP
8 3 (0.22%) Oracle Subledger Accounting
8 3 (0.22%) SAP CO
8 3 (0.22%) SAP FI
8 3 (0.22%) SAP FI/CO
8 3 (0.22%) SAP MM
8 3 (0.22%) SAP S/4HANA
8 3 (0.22%) Unica
9 2 (0.15%) Adobe Campaign
9 2 (0.15%) Oracle Procure-to-Pay
9 2 (0.15%) Sage CRM
Cloud Services
1 218 (16.17%) Office 365
2 112 (8.31%) Azure
3 50 (3.71%) AWS
4 23 (1.71%) SaaS
5 22 (1.63%) Azure Active Directory
6 19 (1.41%) PaaS
7 18 (1.34%) GCP
8 16 (1.19%) OneDrive
8 16 (1.19%) SuccessFactors
8 16 (1.19%) Trello
9 11 (0.82%) IaaS
10 8 (0.59%) G Suite
11 7 (0.52%) Amazon S3
11 7 (0.52%) Dynamics 365
12 6 (0.45%) Amazon ElastiCache
12 6 (0.45%) AWS Elastic Beanstalk
12 6 (0.45%) AWS Lambda
12 6 (0.45%) CloudFront
12 6 (0.45%) Serverless
13 5 (0.37%) Amazon Kinesis
Communications & Networking
1 96 (7.12%) DNS
2 92 (6.82%) WAN
3 84 (6.23%) Firewall
4 82 (6.08%) DHCP
5 79 (5.86%) LAN
6 77 (5.71%) VPN
7 64 (4.75%) TCP/IP
8 52 (3.86%) Skype
9 50 (3.71%) Internet
10 49 (3.64%) SAN
11 42 (3.12%) Wireless
12 38 (2.82%) Remote Desktop
13 35 (2.60%) VoIP
14 20 (1.48%) MPLS
15 19 (1.41%) Network Security
15 19 (1.41%) Radio Access Network
15 19 (1.41%) Wi-Fi
16 18 (1.34%) NX-OS
17 17 (1.26%) 4G
17 17 (1.26%) Structured Cabling
Database & Business Intelligence
1 75 (5.56%) SQL Server
2 19 (1.41%) SQL Server Reporting Services
3 17 (1.26%) SQL Server Integration Services
4 16 (1.19%) SQL Server Analysis Services
5 14 (1.04%) Data Warehouse
6 12 (0.89%) Oracle Database
6 12 (0.89%) Relational Database
6 12 (0.89%) SQL Server 2008
7 11 (0.82%) MySQL
8 10 (0.74%) SQL Server 2012
9 9 (0.67%) SQL Server 2005
10 7 (0.52%) Oracle Database 10g
10 7 (0.52%) SAP BW
11 6 (0.45%) Amazon RDS
11 6 (0.45%) Big Data
11 6 (0.45%) BusinessObjects
11 6 (0.45%) BusinessObjects Web Intelligence
11 6 (0.45%) Microsoft Analysis Services
11 6 (0.45%) Oracle Reports
11 6 (0.45%) SAP HANA
Development Applications
1 27 (2.00%) JIRA
2 19 (1.41%) MSI
3 10 (0.74%) InstallShield
4 8 (0.59%) Git (software)
4 8 (0.59%) VSS/SourceSafe
5 6 (0.45%) Vagrant
6 5 (0.37%) Visual Studio
7 4 (0.30%) ProC
7 4 (0.30%) WinDbg
8 3 (0.22%) Jenkins
8 3 (0.22%) PowerBuilder
8 3 (0.22%) Team Foundation Server
9 2 (0.15%) ClearCase
9 2 (0.15%) ClearQuest
9 2 (0.15%) Cucumber
9 2 (0.15%) Oracle Forms
9 2 (0.15%) SQL Server Management Studio (SSMS)
10 1 (0.074%) CircleCI
10 1 (0.074%) GitLab
10 1 (0.074%) Hudson
General
1 173 (12.83%) Finance
2 109 (8.09%) Telecoms
3 86 (6.38%) Public Sector
4 41 (3.04%) Banking
5 31 (2.30%) Legal
6 26 (1.93%) Retail
7 17 (1.26%) Back Office
8 15 (1.11%) Manufacturing
9 12 (0.89%) Marketing
10 7 (0.52%) Automotive
10 7 (0.52%) Billing
10 7 (0.52%) Law
10 7 (0.52%) Pharmaceutical
11 6 (0.45%) German Language
12 5 (0.37%) Front Office
12 5 (0.37%) Local Government
12 5 (0.37%) Publishing
13 4 (0.30%) Police
14 3 (0.22%) Advertising
14 3 (0.22%) Electronics
Job Titles
1 283 (20.99%) Analyst
2 159 (11.80%) Support Engineer
3 135 (10.01%) Service Analyst
4 111 (8.23%) Service Desk Analyst
5 93 (6.90%) Support Analyst
6 89 (6.60%) 2nd Line Support
7 87 (6.45%) Desktop Support
8 86 (6.38%) IT Support
8 86 (6.38%) Service Manager
9 77 (5.71%) IT Engineer
10 75 (5.56%) Network Engineer
11 69 (5.12%) Infrastructure Engineer
12 64 (4.75%) Desktop Engineer
13 62 (4.60%) 1st Line Support
14 54 (4.01%) Service Desk Support
15 53 (3.93%) 2nd Line Engineer
16 50 (3.71%) IT Analyst
17 49 (3.64%) Field Engineer
18 47 (3.49%) Applications Support
19 46 (3.41%) Consultant
Libraries, Frameworks & Software Standards
1 30 (2.23%) Web Services
2 16 (1.19%) Middleware
3 15 (1.11%) XML
4 13 (0.96%) .NET
5 11 (0.82%) SOAP
6 10 (0.74%) 802.1X
6 10 (0.74%) LDAP
6 10 (0.74%) SAML
7 9 (0.67%) HTML
8 8 (0.59%) CSS
8 8 (0.59%) REST
9 6 (0.45%) AngularJS
9 6 (0.45%) JSON
9 6 (0.45%) Oracle Fusion
9 6 (0.45%) Ruby on Rails
10 5 (0.37%) J2EE
11 4 (0.30%) React
12 3 (0.22%) .NET Framework
12 3 (0.22%) ASP.NET
12 3 (0.22%) XMPP
Miscellaneous
1 123 (9.12%) Analytical Skills
2 82 (6.08%) Self-Motivation
3 59 (4.38%) Data Centre
3 59 (4.38%) Management Information System
4 32 (2.37%) Driving Licence
5 25 (1.85%) Replication
6 21 (1.56%) Blackberry
6 21 (1.56%) NHS
7 18 (1.34%) Clustering
8 15 (1.11%) Fat Client
8 15 (1.11%) Thin Client
9 14 (1.04%) CMDB
10 13 (0.96%) Enterprise Software
11 12 (0.89%) User Experience
12 11 (0.82%) iPhone
13 10 (0.74%) EMC VNX
13 10 (0.74%) Handset
14 9 (0.67%) CLARiiON
14 9 (0.67%) Robotics
14 9 (0.67%) Virtual Team
Operating Systems
1 541 (40.13%) Windows
2 230 (17.06%) Windows 10
3 220 (16.32%) Windows 7
4 158 (11.72%) Windows Server
5 102 (7.57%) Windows Server 2008
6 100 (7.42%) Windows Server 2012
7 61 (4.53%) Linux
8 60 (4.45%) Apple iOS
9 47 (3.49%) Unix
10 40 (2.97%) Android
11 34 (2.52%) Windows Server 2003
12 27 (2.00%) Windows 8
13 23 (1.71%) Mac OS
14 17 (1.26%) Windows XP
15 15 (1.11%) Mac OS X
16 14 (1.04%) Solaris
17 10 (0.74%) Red Hat Enterprise Linux
18 9 (0.67%) AIX
19 6 (0.45%) Windows Vista
20 4 (0.30%) Windows Mobile
Processes & Methodologies
1 452 (33.53%) ITIL
2 229 (16.99%) Service Management
3 214 (15.88%) Service Delivery
4 198 (14.69%) Incident Management
5 172 (12.76%) Problem-Solving
6 123 (9.12%) Problem Management
7 120 (8.90%) ITSM
8 115 (8.53%) Change Management
9 97 (7.20%) Root Cause Analysis
10 92 (6.82%) Agile Software Development
11 85 (6.31%) Infrastructure Engineering
12 77 (5.71%) Break/Fix
13 66 (4.90%) Time Management
14 62 (4.60%) Project Management
15 60 (4.45%) Stakeholder Management
16 58 (4.30%) ITIL V3
17 57 (4.23%) Process Improvement
18 53 (3.93%) DevOps
18 53 (3.93%) Migration
19 51 (3.78%) Continuous Improvement
Programming Languages
1 102 (7.57%) SQL
2 79 (5.86%) PowerShell
3 25 (1.85%) Java
4 20 (1.48%) JavaScript
5 16 (1.19%) C
5 16 (1.19%) Python
6 13 (0.96%) T-SQL
7 12 (0.89%) Bash Shell
7 12 (0.89%) PHP
7 12 (0.89%) VBA
8 11 (0.82%) Ruby
8 11 (0.82%) Shell Script
9 10 (0.74%) VBScript
10 9 (0.67%) ABAP
10 9 (0.67%) Perl
11 8 (0.59%) C#
12 7 (0.52%) PL/SQL
13 4 (0.30%) C++
13 4 (0.30%) Fortran
13 4 (0.30%) Scala
Qualifications
1 180 (13.35%) Security Cleared
2 131 (9.72%) SC Cleared
3 91 (6.75%) Degree
4 81 (6.01%) Microsoft Certification
5 78 (5.79%) Cisco Certification
6 72 (5.34%) ITIL Certification
7 53 (3.93%) CCNA
8 50 (3.71%) MCSE
9 34 (2.52%) CCNP
10 30 (2.23%) DV Cleared
10 30 (2.23%) MCP
11 25 (1.85%) DBS Check
12 14 (1.04%) A+ Certification
12 14 (1.04%) ITIL Foundation Certificate
12 14 (1.04%) MCSA
13 13 (0.96%) BPSS Clearance
14 11 (0.82%) BC Cleared
15 10 (0.74%) CISSP
16 9 (0.67%) VMware Certified Professional (VCP)
17 8 (0.59%) ISEB
Quality Assurance & Compliance
1 43 (3.19%) QA
2 18 (1.34%) ISO/IEC 27001
3 15 (1.11%) PMO
4 8 (0.59%) Sarbanes-Oxley
5 7 (0.52%) ISO/IEC 20000
5 7 (0.52%) PCI DSS
6 6 (0.45%) Data Quality
6 6 (0.45%) GDPR
7 5 (0.37%) HMG Security Policy Framework
8 3 (0.22%) COBIT
8 3 (0.22%) Cyber Essentials
8 3 (0.22%) Cyber Essentials PLUS
8 3 (0.22%) ISO 9001
8 3 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.15%) GMP
9 2 (0.15%) GxP
9 2 (0.15%) HIPAA
9 2 (0.15%) IFRS
9 2 (0.15%) NIST
9 2 (0.15%) Solvency II
System Software
1 355 (26.34%) Active Directory
2 73 (5.42%) VMware Infrastructure
3 55 (4.08%) Hyper-V
4 36 (2.67%) XenApp
5 20 (1.48%) Microsoft App-V
6 19 (1.41%) VMware ESXi
7 17 (1.26%) Virtual Machines
7 17 (1.26%) XenDesktop
8 13 (0.96%) Citrix Hypervisor
8 13 (0.96%) Docker
9 11 (0.82%) Virtual Desktop
10 10 (0.74%) Virtual Servers
11 9 (0.67%) EMC RecoverPoint
11 9 (0.67%) vSphere
12 8 (0.59%) ISA Server
13 6 (0.45%) DFS Replication
14 5 (0.37%) Firmware
15 4 (0.30%) Citrix Presentation Server
15 4 (0.30%) VMware NSX
16 3 (0.22%) BitLocker
Systems Management
1 151 (11.20%) SCCM
2 25 (1.85%) Single Sign-On
3 19 (1.41%) Microsoft Intune
4 17 (1.26%) SCOM
5 16 (1.19%) NetBackup
6 14 (1.04%) AirWatch
7 12 (0.89%) WSUS
8 11 (0.82%) Opscode Chef
9 10 (0.74%) Ansible
9 10 (0.74%) Norton AntiVirus
10 9 (0.67%) Oracle RMAN
11 8 (0.59%) Kubernetes
11 8 (0.59%) Microsoft Clustering
11 8 (0.59%) Puppet
12 6 (0.45%) Cisco CUCM
12 6 (0.45%) Cisco UCCX
12 6 (0.45%) Terraform
12 6 (0.45%) Tivoli
12 6 (0.45%) vCenter Server
13 5 (0.37%) Tivoli Storage Manager
Vendors
1 389 (28.86%) Microsoft
2 134 (9.94%) VMware
3 125 (9.27%) Cisco
4 75 (5.56%) Citrix
5 70 (5.19%) Oracle
5 70 (5.19%) ServiceNow
6 55 (4.08%) HP
7 53 (3.93%) SAP
8 50 (3.71%) Remedy
9 38 (2.82%) Dell
10 33 (2.45%) Apple
11 29 (2.15%) IBM
12 28 (2.08%) McAfee
13 25 (1.85%) Google
14 24 (1.78%) CheckPoint
15 22 (1.63%) F5
15 22 (1.63%) Huawei
16 21 (1.56%) Sun
17 19 (1.41%) Ivanti
18 18 (1.34%) Lotus