Period
to 20 November 2018

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 20 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 208 181 161
Rank change year-on-year -27 -20 -16
Contract jobs citing SLA 1,395 1,508 1,744
As % of all contract IT jobs advertised in the UK 1.34% 1.47% 1.68%
As % of the Quality Assurance & Compliance category 12.50% 11.65% 14.79%
Number of daily rates quoted 716 832 949
UK median daily rate £313 £300 £325
Median daily rate % change year-on-year +4.17% -7.69% +1.56%
10th Percentile £112 £100 £132
90th Percentile £532 £500 £520
UK excluding London median daily rate £300 £283 £281
% change year-on-year +5.94% +0.78% -6.33%
Number of hourly rates quoted 177 168 190
UK median hourly rate £14.44 £15.00 £15.00
Median hourly rate % change year-on-year -3.73% - -11.76%
10th Percentile £10.25 £10.38 £10.23
90th Percentile £30.68 £24.50 £30.65
UK excluding London median hourly rate £14.44 £14.35 £15.00
% change year-on-year +0.63% -4.33% -11.76%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 11,156 12,945 11,791
As % of all contract IT jobs advertised in the UK 10.72% 12.66% 11.34%
Number of daily rates quoted 7,070 8,448 7,688
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +4.94%
10th Percentile £250 £256 £225
90th Percentile £625 £638 £600
UK excluding London median daily rate £400 £400 £393
% change year-on-year +0.06% +1.91% +1.55%
Number of hourly rates quoted 384 374 417
UK median hourly rate £21.76 £20.00 £23.50
Median hourly rate % change year-on-year +8.80% -14.89% +4.44%
10th Percentile £11.00 £11.25 £10.78
90th Percentile £48.75 £49.63 £47.10
UK excluding London median hourly rate £20.60 £20.00 £25.00
% change year-on-year +3.00% -20.00% +13.64%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 20 November 2018.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 20 November 2018.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 1,260 £313 +4.17% 400
UK excluding London -30 909 £300 +5.94% 323
London -9 436 £325 - 105
South East -9 353 £325 -4.41% 71
North of England -46 185 £200 +4.99% 82
Midlands -33 123 £340 +21.13% 71
North West +1 113 £225 -14.29% 37
East of England -20 98 £161 -41.36% 40
East Midlands +15 66 £340 +17.24% 30
South West -17 66 £309 -17.67% 31
Yorkshire -57 61 £200 +100.00% 35
West Midlands -60 57 £313 +18.37% 41
Scotland -52 47 £320 +220.00% 17
Wales -37 28 £227 -20.70% 11
North East -19 11 £450 +350.00% 10
Northern Ireland +48 10 - -
Channel Islands - 1 - -

For the 6 months to 20 November 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 505 (36.20%) Windows
2 397 (28.46%) ITIL
3 390 (27.96%) Microsoft
4 347 (24.87%) Active Directory
5 267 (19.14%) Microsoft Office
6 261 (18.71%) Service Management
7 247 (17.71%) Finance
8 193 (13.84%) Service Delivery
9 177 (12.69%) Office 365
10 168 (12.04%) Windows 7
10 168 (12.04%) Windows 10
11 162 (11.61%) Problem-Solving
12 151 (10.82%) Incident Management
13 150 (10.75%) Security Cleared
14 144 (10.32%) Analytical Skills
15 134 (9.61%) Cisco
16 132 (9.46%) Change Management
17 113 (8.10%) SC Cleared
18 112 (8.03%) Degree
19 110 (7.89%) Citrix
20 108 (7.74%) SQL
21 106 (7.60%) LAN
21 106 (7.60%) WAN
22 105 (7.53%) Windows Server
23 103 (7.38%) VPN
24 102 (7.31%) Microsoft Excel
25 99 (7.10%) SCCM
26 96 (6.88%) Remedy
27 93 (6.67%) Project Management
27 93 (6.67%) ITSM

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (5.95%) MS Exchange
2 54 (3.87%) SharePoint
3 43 (3.08%) Skype for Business
4 27 (1.94%) Exchange Server 2010
4 27 (1.94%) Exchange Server 2013
5 14 (1.00%) Blackberry Enterprise Server
6 13 (0.93%) Adobe Experience Manager
7 12 (0.86%) IIS
8 11 (0.79%) WebSphere
9 8 (0.57%) Apache
10 7 (0.50%) Confluence
10 7 (0.50%) IBM Notes
10 7 (0.50%) Oracle SOA Suite
10 7 (0.50%) SAS
11 6 (0.43%) BizTalk Server
11 6 (0.43%) Exchange Server 2007
11 6 (0.43%) WordPress
12 5 (0.36%) Apache Pig
12 5 (0.36%) Oracle Workflow
13 4 (0.29%) Gentran
Applications
1 267 (19.14%) Microsoft Office
2 102 (7.31%) Microsoft Excel
3 33 (2.37%) MS Visio
4 26 (1.86%) Microsoft PowerPoint
5 7 (0.50%) Spreadsheet
6 6 (0.43%) Microsoft Project
7 2 (0.14%) Adobe Creative Suite
7 2 (0.14%) InfoPath
8 1 (0.072%) Fireworks
Business Applications
1 30 (2.15%) Remedy ITSM
2 14 (1.00%) Eikon
3 12 (0.86%) PlanetPress Connect
4 11 (0.79%) Oracle EBS
5 9 (0.65%) SAP ERP
6 8 (0.57%) Oracle EBS R12
6 8 (0.57%) Oracle Payables
6 8 (0.57%) Oracle Receivables
7 7 (0.50%) Oracle Assets
7 7 (0.50%) Oracle General Ledger
8 6 (0.43%) Oracle Cash Management
8 6 (0.43%) Oracle Subledger Accounting
9 5 (0.36%) Oracle E-Business Tax
10 4 (0.29%) Eloqua
11 3 (0.22%) CA PPM
11 3 (0.22%) Dynamics AX
11 3 (0.22%) Dynamics CRM
11 3 (0.22%) Oracle Financials
11 3 (0.22%) Oracle Internet Expenses
12 2 (0.14%) BPCS
Cloud Services
1 177 (12.69%) Office 365
2 77 (5.52%) Microsoft Azure
3 34 (2.44%) Amazon AWS
4 25 (1.79%) OneDrive
5 18 (1.29%) IaaS
6 13 (0.93%) SaaS
7 10 (0.72%) Cloud Computing
7 10 (0.72%) PaaS
8 9 (0.65%) Azure Active Directory
8 9 (0.65%) Boomi
9 6 (0.43%) Google Cloud Platform
10 5 (0.36%) G Suite
11 3 (0.22%) Akamai
11 3 (0.22%) Apigee
12 2 (0.14%) Dynamics 365
12 2 (0.14%) Virtual Private Cloud
12 2 (0.14%) Yammer
13 1 (0.072%) Amazon CloudWatch
13 1 (0.072%) AWS Lambda
13 1 (0.072%) Serverless
Communications & Networking
1 106 (7.60%) LAN
1 106 (7.60%) WAN
2 103 (7.38%) VPN
3 76 (5.45%) DNS
4 68 (4.87%) Firewall
5 64 (4.59%) Wireless
6 49 (3.51%) DHCP
7 33 (2.37%) Internet
8 30 (2.15%) TCP/IP
9 29 (2.08%) Skype
10 28 (2.01%) Network Security
11 27 (1.94%) VoIP
12 24 (1.72%) Remote Desktop
13 22 (1.58%) SAN
14 17 (1.22%) Wi-Fi
15 15 (1.08%) Cisco IOS
15 15 (1.08%) Structured Cabling
16 14 (1.00%) Broadband
17 13 (0.93%) 4G
18 12 (0.86%) SSL
Database & Business Intelligence
1 62 (4.44%) SQL Server
2 19 (1.36%) Big Data
3 17 (1.22%) MySQL
4 14 (1.00%) Hadoop
4 14 (1.00%) Relational Database
5 12 (0.86%) EDMS
6 10 (0.72%) GIS
7 9 (0.65%) Apache Hive
7 9 (0.65%) Oracle Reports
8 6 (0.43%) NoSQL
9 5 (0.36%) Apache Cassandra
9 5 (0.36%) HBase
9 5 (0.36%) Mahout
9 5 (0.36%) SAP HANA
9 5 (0.36%) SQL Server 2008
9 5 (0.36%) SQL Server 2012
9 5 (0.36%) Sqoop
10 4 (0.29%) MS Access
10 4 (0.29%) SQL Server Integration Services
11 3 (0.22%) Cognos Impromptu
Development Applications
1 22 (1.58%) JIRA
2 10 (0.72%) Git (software)
3 9 (0.65%) Jenkins
3 9 (0.65%) MSI
4 8 (0.57%) Team Foundation Server
4 8 (0.57%) Visual Studio
5 7 (0.50%) VSS/SourceSafe
6 6 (0.43%) AdminStudio
7 5 (0.36%) Atlassian Bamboo
7 5 (0.36%) Maven
7 5 (0.36%) Sonatype Nexus
7 5 (0.36%) Subversion
7 5 (0.36%) Wise Package Studio
8 3 (0.22%) NCrunch
8 3 (0.22%) Oracle Forms
8 3 (0.22%) ReSharper
8 3 (0.22%) Visual Studio Team System
9 2 (0.14%) Introscope
10 1 (0.072%) HP UFT
10 1 (0.072%) LoadRunner
General
1 247 (17.71%) Finance
2 92 (6.59%) Telecoms
3 44 (3.15%) Banking
4 41 (2.94%) Law
5 39 (2.80%) Back Office
5 39 (2.80%) Retail
6 28 (2.01%) Billing
7 25 (1.79%) Front Office
8 19 (1.36%) Pharmaceutical
9 18 (1.29%) Financial Institution
10 16 (1.15%) Marketing
11 14 (1.00%) Manufacturing
11 14 (1.00%) Publishing
12 13 (0.93%) Legal
13 10 (0.72%) Mandarin Language
14 9 (0.65%) Electronics
15 6 (0.43%) Advertising
15 6 (0.43%) Investment Banking
16 4 (0.29%) Retail Banking
16 4 (0.29%) Spanish Language
Job Titles
1 416 (29.82%) Analyst
2 171 (12.26%) Service Analyst
3 165 (11.83%) Support Engineer
4 149 (10.68%) Service Desk Analyst
5 115 (8.24%) Desktop Support
6 114 (8.17%) Support Analyst
7 85 (6.09%) Service Manager
8 72 (5.16%) IT Support
9 62 (4.44%) 2nd Line Support
10 59 (4.23%) Desktop Engineer
10 59 (4.23%) Developer
11 50 (3.58%) 1st Line Support
12 46 (3.30%) Desktop Support Engineer
13 45 (3.23%) Network Engineer
14 43 (3.08%) IT Engineer
15 42 (3.01%) Consultant
15 42 (3.01%) IT Analyst
16 40 (2.87%) 2nd Line Engineer
16 40 (2.87%) Applications Support
17 37 (2.65%) Technical Support
Libraries, Frameworks & Software Standards
1 33 (2.37%) Web Services
2 25 (1.79%) LDAP
3 24 (1.72%) HTML
4 20 (1.43%) .NET
5 19 (1.36%) Middleware
6 14 (1.00%) SAP PI
6 14 (1.00%) XML
7 13 (0.93%) CSS
8 11 (0.79%) jQuery
8 11 (0.79%) SAML
9 10 (0.72%) SOAP
10 9 (0.65%) CSS3
10 9 (0.65%) HTML5
10 9 (0.65%) Sass
11 8 (0.57%) Django
11 8 (0.57%) J2EE
11 8 (0.57%) RESTful
12 7 (0.50%) .NET Framework
13 6 (0.43%) SAP ALE
13 6 (0.43%) XML Schema
Miscellaneous
1 144 (10.32%) Analytical Skills
2 92 (6.59%) Data Centre
3 88 (6.31%) Management Information System
4 55 (3.94%) Self-Motivation
5 42 (3.01%) Computer Science
6 34 (2.44%) NHS
7 32 (2.29%) Blackberry
8 30 (2.15%) Virtual Team
9 26 (1.86%) Driving Licence
10 22 (1.58%) PDA
11 20 (1.43%) Fixed Income
12 17 (1.22%) CMDB
12 17 (1.22%) Smartphone
13 16 (1.15%) User Experience
14 14 (1.00%) Video Conferencing
15 13 (0.93%) Enterprise Software
16 11 (0.79%) iPhone
16 11 (0.79%) Mainframe
16 11 (0.79%) Private Cloud
16 11 (0.79%) Robotics
Operating Systems
1 505 (36.20%) Windows
2 168 (12.04%) Windows 10
2 168 (12.04%) Windows 7
3 105 (7.53%) Windows Server
4 91 (6.52%) Linux
5 74 (5.30%) Unix
6 53 (3.80%) Windows Server 2008
7 52 (3.73%) Windows Server 2012
8 49 (3.51%) Apple iOS
9 43 (3.08%) Android
10 26 (1.86%) Windows XP
11 24 (1.72%) Windows 8
12 19 (1.36%) Windows Server 2003
13 16 (1.15%) Mac OS
14 12 (0.86%) Red Hat Enterprise Linux
15 11 (0.79%) Mac OS X
16 9 (0.65%) Solaris
17 6 (0.43%) MVS
18 3 (0.22%) Windows Mobile
18 3 (0.22%) Windows Phone
Processes & Methodologies
1 397 (28.46%) ITIL
2 261 (18.71%) Service Management
3 193 (13.84%) Service Delivery
4 162 (11.61%) Problem-Solving
5 151 (10.82%) Incident Management
6 132 (9.46%) Change Management
7 93 (6.67%) ITSM
7 93 (6.67%) Project Management
8 82 (5.88%) Continuous Improvement
9 78 (5.59%) Agile Software Development
10 71 (5.09%) Workflow
11 70 (5.02%) ITIL V3
12 67 (4.80%) Migration
13 63 (4.52%) Problem Management
14 62 (4.44%) Root Cause Analysis
15 53 (3.80%) Stakeholder Management
16 51 (3.66%) Risk Management
17 47 (3.37%) Time Management
18 43 (3.08%) PRINCE2
19 41 (2.94%) Performance Management
Programming Languages
1 108 (7.74%) SQL
2 56 (4.01%) PowerShell
3 39 (2.80%) Java
4 36 (2.58%) JavaScript
5 25 (1.79%) C
6 22 (1.58%) Python
7 17 (1.22%) Shell Script
8 16 (1.15%) Perl
8 16 (1.15%) PHP
8 16 (1.15%) VB
9 14 (1.00%) C#
10 12 (0.86%) ABAP
11 11 (0.79%) VBScript
12 5 (0.36%) C++
12 5 (0.36%) PL/SQL
13 3 (0.22%) Bash Shell
14 1 (0.072%) Go
14 1 (0.072%) JCL
14 1 (0.072%) T-SQL
14 1 (0.072%) VBA
Qualifications
1 150 (10.75%) Security Cleared
2 113 (8.10%) SC Cleared
3 112 (8.03%) Degree
4 83 (5.95%) Microsoft Certification
5 50 (3.58%) MCSE
6 49 (3.51%) Cisco Certification
7 45 (3.23%) MCSA
8 41 (2.94%) ITIL Certification
9 36 (2.58%) DV Cleared
9 36 (2.58%) MCP
10 35 (2.51%) CCNA
11 34 (2.44%) CCNP
12 20 (1.43%) A+ Certification
13 12 (0.86%) MCTS
14 11 (0.79%) MCDST
14 11 (0.79%) MOS
14 11 (0.79%) PRINCE2 Certification
15 10 (0.72%) DBS Check
16 9 (0.65%) Computer Science Degree
16 9 (0.65%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 44 (3.15%) Data Quality
2 30 (2.15%) PMO
3 22 (1.58%) QA
4 13 (0.93%) ISO/IEC 27001
4 13 (0.93%) Sarbanes-Oxley
5 10 (0.72%) Disclosure Scotland
6 5 (0.36%) GDPR
6 5 (0.36%) ISO/IEC 20000
7 3 (0.22%) PCI DSS
8 2 (0.14%) COBIT
8 2 (0.14%) GxP
8 2 (0.14%) HL7
9 1 (0.072%) Government Security Classifications
9 1 (0.072%) HIPAA
9 1 (0.072%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 347 (24.87%) Active Directory
2 57 (4.09%) VMware Infrastructure
3 30 (2.15%) Virtual Desktop
4 24 (1.72%) Hyper-V
5 18 (1.29%) vSphere
6 16 (1.15%) Oracle RAC
7 12 (0.86%) Firmware
7 12 (0.86%) VMware Server
8 11 (0.79%) Virtual Machines
8 11 (0.79%) VMware ESXi
8 11 (0.79%) XenApp
9 9 (0.65%) Microsoft App-V
10 7 (0.50%) Virtual Servers
11 6 (0.43%) Microsoft Virtual Server
12 5 (0.36%) Apache ZooKeeper
12 5 (0.36%) HDFS
12 5 (0.36%) NFS
13 4 (0.29%) BitLocker
13 4 (0.29%) Docker
13 4 (0.29%) XenDesktop
Systems Management
1 99 (7.10%) SCCM
2 27 (1.94%) Single Sign-On
2 27 (1.94%) Systems Management Server (SMS)
3 19 (1.36%) WSUS
4 13 (0.93%) Ansible
5 12 (0.86%) Puppet
6 11 (0.79%) AirWatch
6 11 (0.79%) Backup Exec
7 10 (0.72%) Norton AntiVirus
8 9 (0.65%) SCOM
9 8 (0.57%) Hadoop YARN
10 6 (0.43%) MOM
10 6 (0.43%) Symantec Endpoint Protection
11 5 (0.36%) Ambari
11 5 (0.36%) Cisco UCCX
11 5 (0.36%) NetBackup
11 5 (0.36%) Oozie
11 5 (0.36%) OpenView
11 5 (0.36%) OVSD
11 5 (0.36%) vCenter Server
Vendors
1 390 (27.96%) Microsoft
2 134 (9.61%) Cisco
3 110 (7.89%) Citrix
4 96 (6.88%) Remedy
5 93 (6.67%) VMware
6 79 (5.66%) Oracle
7 68 (4.87%) HP
8 53 (3.80%) ServiceNow
9 48 (3.44%) Apple
10 44 (3.15%) SAP
11 35 (2.51%) Huawei
12 34 (2.44%) Ivanti
13 32 (2.29%) Sony
14 31 (2.22%) Bloomberg
15 28 (2.01%) BMC
16 26 (1.86%) McAfee
17 25 (1.79%) IBM
18 23 (1.65%) Juniper
18 23 (1.65%) Xerox
19 21 (1.51%) FactSet