Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 178 161 150
Rank change year-on-year -17 -11 -21
Contract jobs citing SLA 1509 1763 1901
As % of all contract IT jobs advertised in the UK 1.48% 1.67% 1.65%
As % of the Quality Assurance & Compliance category 11.64% 14.70% 13.96%
Number of daily rates quoted 833 953 940
UK median daily rate £300 £325 £320
Median daily rate % change year-on-year -7.69% +1.56% +12.28%
10th Percentile £100 £133 £115
90th Percentile £501 £519 £500
UK excluding London median daily rate £286 £285 £300
% change year-on-year +0.48% -5.00% +9.09%
Number of hourly rates quoted 169 195 207
UK median hourly rate £15.00 £15.00 £17.00
Median hourly rate % change year-on-year - -11.76% +6.25%
10th Percentile £10.39 £10.10 £10.70
90th Percentile £24.50 £30.00 £27.50
UK excluding London median hourly rate £14.38 £15.00 £16.85
% change year-on-year -4.17% -10.98% +5.31%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 12959 11991 13613
As % of all contract IT jobs advertised in the UK 12.69% 11.35% 11.85%
Number of daily rates quoted 8470 7819 8616
UK median daily rate £438 £425 £405
Median daily rate % change year-on-year +2.94% +4.94% +1.25%
10th Percentile £256 £225 £230
90th Percentile £638 £600 £588
UK excluding London median daily rate £400 £390 £385
% change year-on-year +2.56% +1.30% +6.21%
Number of hourly rates quoted 376 431 477
UK median hourly rate £20.00 £22.84 £22.50
Median hourly rate % change year-on-year -12.42% +1.49% +15.38%
10th Percentile £11.25 £10.75 £11.25
90th Percentile £48.65 £47.00 £51.20
UK excluding London median hourly rate £20.00 £25.00 £22.00
% change year-on-year -20.00% +13.64% +10.00%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 18 November 2017.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 18 November 2017.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 1349 £300 -7.69% 173
UK excluding London -5 1042 £286 +0.48% 139
London -49 460 £325 -14.19% 52
South East -33 341 £340 -4.29% 42
North of England +3 233 £181 -35.36% 31
Midlands +44 162 £275 -0.90% 23
East of England +7 128 £275 +17.02% 11
Yorkshire +45 113 £100 -50.00% 12
West Midlands +33 103 £257 -14.50% 16
North West +31 97 £275 -8.33% 16
Scotland +21 83 £100 -57.45% 9
South West -29 60 £375 +78.57% 14
East Midlands +28 58 £290 +28.89% 7
Wales +51 46 £286 +13.37% 10
North East -35 27 £100 -64.29% 3
Northern Ireland -47 3 £390 +30.00%

For the 6 months to 18 November 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for SLA.

1 561 (37.18%) ITIL
2 422 (27.97%) Windows
3 357 (23.66%) Microsoft
4 309 (20.48%) Active Directory
5 263 (17.43%) Finance
6 227 (15.04%) Service Management
7 219 (14.51%) Microsoft Office
8 190 (12.59%) Service Delivery
9 182 (12.06%) Windows 7
10 171 (11.33%) Break/Fix
11 160 (10.60%) Cisco
12 148 (9.81%) Incident Management
13 141 (9.34%) Change Management
13 141 (9.34%) VMware
14 137 (9.08%) SQL
14 137 (9.08%) Security Cleared
15 134 (8.88%) Analytical Skills
16 118 (7.82%) Banking
17 111 (7.36%) SCCM
18 108 (7.16%) Project Management
19 105 (6.96%) HP
20 101 (6.69%) Telecoms
21 100 (6.63%) ITSM
22 99 (6.56%) Citrix
23 97 (6.43%) LAN
23 97 (6.43%) SC Cleared
23 97 (6.43%) Windows Server
24 96 (6.36%) Office 365
25 95 (6.30%) Microsoft Certification
25 95 (6.30%) ITIL Certification

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (6.10%) MS Exchange
2 51 (3.38%) SharePoint
3 27 (1.79%) Exchange Server 2010
4 25 (1.66%) IIS
5 23 (1.52%) Exchange Server 2007
6 18 (1.19%) Skype for Business
7 15 (0.99%) Apache
8 13 (0.86%) IBM Notes
9 12 (0.80%) Oracle Workflow
9 12 (0.80%) WebSphere
10 11 (0.73%) Tomcat
11 10 (0.66%) JBoss
12 8 (0.53%) Blackberry Enterprise Server
12 8 (0.53%) Elasticsearch
12 8 (0.53%) SAS
13 7 (0.46%) CMS
13 7 (0.46%) Exchange Server 2013
13 7 (0.46%) OpenStack
13 7 (0.46%) WebLogic
14 6 (0.40%) Documentum
Applications
1 219 (14.51%) Microsoft Office
2 72 (4.77%) Microsoft Excel
3 35 (2.32%) Microsoft PowerPoint
4 31 (2.05%) MS Visio
5 11 (0.73%) Microsoft Project
6 7 (0.46%) Adobe After Effects
7 3 (0.20%) Spreadsheet
8 1 (0.066%) Autodesk Inventor
8 1 (0.066%) HipChat
8 1 (0.066%) MicroStation
8 1 (0.066%) S-PLUS
Business Applications
1 19 (1.26%) Remedy ITSM
2 11 (0.73%) Oracle BPM
2 11 (0.73%) Sonata
3 8 (0.53%) Dynamics AX
4 7 (0.46%) Dynamics CRM
5 6 (0.40%) PlanetPress Connect
5 6 (0.40%) SAP ERP
6 5 (0.33%) Oracle Subledger Accounting
6 5 (0.33%) Payment Gateway
7 4 (0.27%) Maximo
7 4 (0.27%) Oracle General Ledger
7 4 (0.27%) Oracle Payables
7 4 (0.27%) Oracle Receivables
8 3 (0.20%) Oracle Assets
8 3 (0.20%) Oracle EBS
8 3 (0.20%) Oracle EBS R12
8 3 (0.20%) Oracle Financials
8 3 (0.20%) SAP FSCM
8 3 (0.20%) SAP MM
8 3 (0.20%) Temenos T24
Cloud Services
1 96 (6.36%) Office 365
2 35 (2.32%) Amazon AWS
3 33 (2.19%) Microsoft Azure
4 10 (0.66%) Adobe Creative Cloud
4 10 (0.66%) Mimecast
5 9 (0.60%) PaaS
6 7 (0.46%) IaaS
7 6 (0.40%) AWS CloudFormation
8 4 (0.27%) Cloud Computing
8 4 (0.27%) Google Cloud Platform
8 4 (0.27%) OneDrive
8 4 (0.27%) SuccessFactors
9 3 (0.20%) Azure Active Directory
9 3 (0.20%) G Suite
9 3 (0.20%) IBM SmartCloud
9 3 (0.20%) iTunes
9 3 (0.20%) SaaS
10 2 (0.13%) Amazon EC2
10 2 (0.13%) IBM Blueworks
10 2 (0.13%) Virtual Private Cloud
Communications & Networking
1 97 (6.43%) LAN
2 85 (5.63%) Firewall
3 83 (5.50%) WAN
4 68 (4.51%) DNS
5 55 (3.64%) DHCP
6 53 (3.51%) SAN
7 50 (3.31%) Wireless
8 46 (3.05%) VPN
9 43 (2.85%) TCP/IP
10 31 (2.05%) Internet
11 29 (1.92%) VoIP
12 24 (1.59%) Remote Desktop
13 23 (1.52%) Network Security
13 23 (1.52%) Wi-Fi
14 22 (1.46%) Cisco ASA
15 18 (1.19%) VLAN
16 14 (0.93%) Cisco IOS
17 13 (0.86%) BGP
17 13 (0.86%) OSPF
18 12 (0.80%) NAS
Database & Business Intelligence
1 70 (4.64%) SQL Server
2 18 (1.19%) Oracle Database
3 13 (0.86%) SQL Server 2008
3 13 (0.86%) SQL Server 2012
3 13 (0.86%) SQL Server Integration Services
4 12 (0.80%) Relational Database
5 10 (0.66%) Data Warehouse
5 10 (0.66%) SQL Server Reporting Services
6 9 (0.60%) SQL Server 2014
7 8 (0.53%) MySQL
7 8 (0.53%) Oracle Reports
7 8 (0.53%) SQL Server 2016
8 7 (0.46%) RDBMS
9 6 (0.40%) DataStage
9 6 (0.40%) Power BI
10 5 (0.33%) Big Data
10 5 (0.33%) DB2
10 5 (0.33%) EDMS
10 5 (0.33%) MongoDB
10 5 (0.33%) SAP BW
Development Applications
1 14 (0.93%) JIRA
2 10 (0.66%) Jenkins
3 6 (0.40%) Atlassian Bamboo
3 6 (0.40%) Git (software)
4 5 (0.33%) Team Foundation Server
5 3 (0.20%) Introscope
5 3 (0.20%) Subversion
6 2 (0.13%) gulp
6 2 (0.13%) Maven
6 2 (0.13%) MSI
6 2 (0.13%) Protractor
6 2 (0.13%) VSS/SourceSafe
6 2 (0.13%) webpack
7 1 (0.066%) AdminStudio
7 1 (0.066%) ClearCase
7 1 (0.066%) ClearQuest
7 1 (0.066%) JIRA Agile
7 1 (0.066%) SilkPerformer
7 1 (0.066%) Toad
7 1 (0.066%) Visual Studio
General
1 263 (17.43%) Finance
2 118 (7.82%) Banking
3 101 (6.69%) Telecoms
4 61 (4.04%) Retail
5 25 (1.66%) International Banking
6 24 (1.59%) Legal
7 22 (1.46%) Manufacturing
8 20 (1.33%) Billing
8 20 (1.33%) Investment Banking
9 16 (1.06%) Advertising
9 16 (1.06%) Back Office
9 16 (1.06%) Marketing
10 15 (0.99%) Law
11 11 (0.73%) Pharmaceutical
12 10 (0.66%) Military
12 10 (0.66%) Publishing
13 9 (0.60%) Automotive
13 9 (0.60%) Financial Institution
13 9 (0.60%) Front Office
13 9 (0.60%) German Language
Job Titles
1 424 (28.10%) Analyst
2 174 (11.53%) Service Analyst
3 157 (10.40%) Service Desk Analyst
4 133 (8.81%) Field Engineer
5 122 (8.08%) Support Engineer
6 108 (7.16%) Support Analyst
7 100 (6.63%) Service Manager
8 95 (6.30%) Desktop Support
8 95 (6.30%) Field Service Engineer
9 73 (4.84%) 1st Line Support
10 72 (4.77%) 2nd Line Support
11 65 (4.31%) Service Desk Support
12 54 (3.58%) Desktop Engineer
13 53 (3.51%) IT Analyst
14 46 (3.05%) 1st Line Support Analyst
14 46 (3.05%) Administrator
15 44 (2.92%) Consultant
15 44 (2.92%) IT Support
15 44 (2.92%) Service Desk Support Analyst
16 42 (2.78%) Applications Support
Libraries, Frameworks & Software Standards
1 34 (2.25%) HTML
2 29 (1.92%) Web Services
3 20 (1.33%) .NET
4 19 (1.26%) CSS
5 16 (1.06%) XML
6 14 (0.93%) Middleware
7 11 (0.73%) J2EE
8 10 (0.66%) REST
9 9 (0.60%) ASP.NET
9 9 (0.60%) HTML5
9 9 (0.60%) jQuery
9 9 (0.60%) SOAP
10 8 (0.53%) Flash
11 7 (0.46%) AngularJS
12 6 (0.40%) JSON
12 6 (0.40%) SailPoint
13 5 (0.33%) Kafka
13 5 (0.33%) React
13 5 (0.33%) Spring
14 4 (0.27%) Java EE
Miscellaneous
1 134 (8.88%) Analytical Skills
2 93 (6.16%) Management Information System
3 57 (3.78%) Data Centre
4 31 (2.05%) Video Conferencing
5 30 (1.99%) Blackberry
6 26 (1.72%) Computer Science
7 25 (1.66%) User Experience
8 22 (1.46%) CMDB
9 18 (1.19%) Driving Licence
9 18 (1.19%) iPhone
9 18 (1.19%) Replication
10 17 (1.13%) Virtual Team
11 14 (0.93%) Clustering
11 14 (0.93%) NHS
12 12 (0.80%) AS400
12 12 (0.80%) Enterprise Software
13 11 (0.73%) Cyberthreat
13 11 (0.73%) iPad
13 11 (0.73%) PDA
13 11 (0.73%) Smartphone
Operating Systems
1 422 (27.97%) Windows
2 182 (12.06%) Windows 7
3 97 (6.43%) Windows Server
4 94 (6.23%) Linux
5 86 (5.70%) Windows 10
6 79 (5.24%) Unix
7 59 (3.91%) Windows Server 2008
7 59 (3.91%) Windows Server 2012
8 31 (2.05%) Windows Server 2003
9 30 (1.99%) Red Hat Enterprise Linux
10 25 (1.66%) Windows 8
11 21 (1.39%) AIX
12 20 (1.33%) Windows XP
13 19 (1.26%) Apple iOS
14 17 (1.13%) Mac OS X
15 15 (0.99%) Mac OS
16 11 (0.73%) Android
16 11 (0.73%) Solaris
17 8 (0.53%) Windows 2000
18 7 (0.46%) HPUX
Processes & Methodologies
1 561 (37.18%) ITIL
2 227 (15.04%) Service Management
3 190 (12.59%) Service Delivery
4 171 (11.33%) Break/Fix
5 148 (9.81%) Incident Management
6 141 (9.34%) Change Management
7 108 (7.16%) Project Management
8 100 (6.63%) ITSM
9 89 (5.90%) Problem Management
10 84 (5.57%) ITIL V3
11 83 (5.50%) Root Cause Analysis
12 72 (4.77%) Stakeholder Management
13 70 (4.64%) Continuous Improvement
14 68 (4.51%) Migration
15 65 (4.31%) Time Management
16 64 (4.24%) Agile Software Development
17 58 (3.84%) Configuration Management
18 54 (3.58%) Disaster Recovery
19 50 (3.31%) Supplier Management
20 49 (3.25%) Line Management
Programming Languages
1 137 (9.08%) SQL
2 43 (2.85%) Java
3 31 (2.05%) PowerShell
4 22 (1.46%) T-SQL
5 21 (1.39%) C#
5 21 (1.39%) JavaScript
6 14 (0.93%) Bash Shell
7 12 (0.80%) Python
8 11 (0.73%) PL/SQL
9 10 (0.66%) Shell Script
10 9 (0.60%) C
11 8 (0.53%) X++
12 7 (0.46%) VB
13 6 (0.40%) PHP
14 5 (0.33%) C++
14 5 (0.33%) GraphQL
14 5 (0.33%) Perl
15 3 (0.20%) Ruby
15 3 (0.20%) VBA
16 2 (0.13%) TypeScript
Qualifications
1 137 (9.08%) Security Cleared
2 97 (6.43%) SC Cleared
3 95 (6.30%) ITIL Certification
3 95 (6.30%) Microsoft Certification
4 78 (5.17%) Degree
5 66 (4.37%) Cisco Certification
6 51 (3.38%) CCNA
7 50 (3.31%) MCSE
8 33 (2.19%) DV Cleared
8 33 (2.19%) ITIL Foundation Certificate
9 26 (1.72%) VMware Certified Professional (VCP)
10 24 (1.59%) CCNP
10 24 (1.59%) MCP
11 19 (1.26%) DBS Check
11 19 (1.26%) MCSA
12 17 (1.13%) Computer Science Degree
12 17 (1.13%) MCITP
13 16 (1.06%) BPSS Clearance
14 14 (0.93%) CCIE
15 11 (0.73%) RHCE
Quality Assurance & Compliance
1 40 (2.65%) ISO/IEC 20000
2 32 (2.12%) ISO 9001
3 28 (1.86%) ISO/IEC 27001
4 14 (0.93%) PMO
4 14 (0.93%) QA
4 14 (0.93%) Sarbanes-Oxley
5 12 (0.80%) Data Quality
6 7 (0.46%) Disclosure Scotland
6 7 (0.46%) GDPR
7 6 (0.40%) COBIT
8 5 (0.33%) PCI DSS
9 4 (0.27%) COSHH
10 3 (0.20%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.066%) GCP
11 1 (0.066%) ISO 14001
11 1 (0.066%) SEPA
System Software
1 309 (20.48%) Active Directory
2 89 (5.90%) VMware Infrastructure
3 43 (2.85%) Hyper-V
4 25 (1.66%) VMware ESXi
5 21 (1.39%) vSphere
6 19 (1.26%) Firmware
7 17 (1.13%) XenDesktop
8 14 (0.93%) Docker
9 13 (0.86%) Virtual Machines
10 12 (0.80%) XenApp
11 11 (0.73%) Virtual Desktop
12 9 (0.60%) Terminal Services
13 5 (0.33%) Microsoft App-V
13 5 (0.33%) Oracle RAC
13 5 (0.33%) Samba
14 4 (0.27%) DFS Replication
14 4 (0.27%) ProxySG
14 4 (0.27%) VMware Server
14 4 (0.27%) VMware Workstation
14 4 (0.27%) XenServer
Systems Management
1 111 (7.36%) SCCM
2 33 (2.19%) SCOM
3 21 (1.39%) NetBackup
4 19 (1.26%) Ansible
5 17 (1.13%) DameWare
6 16 (1.06%) Norton AntiVirus
7 13 (0.86%) Puppet
8 12 (0.80%) AirWatch
8 12 (0.80%) OVSD
8 12 (0.80%) Systems Management Server (SMS)
9 11 (0.73%) Cisco Prime
10 10 (0.66%) Kubernetes
10 10 (0.66%) McAfee ePO
10 10 (0.66%) Netcool
10 10 (0.66%) Tivoli
11 9 (0.60%) Backup Exec
11 9 (0.60%) Opscode Chef
11 9 (0.60%) Symantec Endpoint Protection
12 8 (0.53%) Tivoli Storage Manager
13 7 (0.46%) WSUS
Vendors
1 357 (23.66%) Microsoft
2 160 (10.60%) Cisco
3 141 (9.34%) VMware
4 105 (6.96%) HP
5 99 (6.56%) Citrix
6 88 (5.83%) Oracle
7 64 (4.24%) Remedy
8 42 (2.78%) Dell
9 40 (2.65%) Apple
9 40 (2.65%) SAP
10 37 (2.45%) ServiceNow
11 30 (1.99%) NetApp
12 29 (1.92%) CheckPoint
12 29 (1.92%) Juniper
12 29 (1.92%) Red Hat
13 27 (1.79%) IBM
14 26 (1.72%) Symantec
15 25 (1.66%) EMC
15 25 (1.66%) LANDesk
15 25 (1.66%) SolarWinds