Period
to 23 May 2018

The following table provides summary statistics for contract job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 196 176 163
Rank change year-on-year -20 -13 -39
Contract jobs citing SLA 1,399 1,332 1,711
As % of all contract IT jobs advertised in the UK 1.39% 1.48% 1.62%
As % of the Quality Assurance & Compliance category 11.18% 12.72% 14.03%
Number of daily rates quoted 696 728 882
UK median daily rate £325 £338 £325
Median daily rate % change year-on-year -3.70% +3.85% +1.56%
10th Percentile £119 £110 £128
90th Percentile £544 £538 £501
UK excluding London median daily rate £313 £330 £315
% change year-on-year -5.30% +4.76% +5.00%
Number of hourly rates quoted 149 158 161
UK median hourly rate £15.00 £15.00 £15.00
10th Percentile £10.47 £10.50 £10.01
90th Percentile £28.30 £25.00 £30.25
UK excluding London median hourly rate £15.00 £14.75 £15.00
% change year-on-year +1.69% -1.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 12,513 10,475 12,199
As % of all contract IT jobs advertised in the UK 12.42% 11.61% 11.56%
Number of daily rates quoted 8,049 6,811 7,807
UK median daily rate £450 £433 £400
Median daily rate % change year-on-year +4.05% +8.13% -
10th Percentile £258 £238 £225
90th Percentile £638 £625 £600
UK excluding London median daily rate £400 £395 £375
% change year-on-year +1.20% +5.40% -
Number of hourly rates quoted 362 352 416
UK median hourly rate £22.50 £22.50 £23.81
Median hourly rate % change year-on-year - -5.49% +16.13%
10th Percentile £11.66 £11.00 £11.06
90th Percentile £51.20 £53.63 £55.00
UK excluding London median hourly rate £22.50 £22.50 £25.50
% change year-on-year - -11.76% +22.89%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA.

Contractor daily rate trend for SLA in the UK

SLA
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing SLA over the 6 months to 23 May 2018.

Contractor daily rate histogram for SLA in the UK

SLA
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA.

Contractor hourly rate trend for SLA in the UK

SLA
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing SLA over the 6 months to 23 May 2018.

Contractor hourly rate histogram for SLA in the UK

SLA
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 1,306 £325 -3.70% 387
UK excluding London -8 907 £313 -5.30% 310
London +3 470 £350 -8.50% 101
South East -5 322 £325 -7.14% 78
North of England -18 196 £300 -1.72% 92
Midlands -16 133 £325 +8.42% 49
East of England +12 103 £188 -30.88% 31
Yorkshire -21 94 £325 +54.76% 35
South West +21 84 £390 +15.56% 36
North West -3 80 £300 -11.44% 48
West Midlands -13 80 £286 -12.15% 30
East Midlands +2 53 £400 +33.33% 18
Scotland -31 42 £270 +30.12% 17
North East -1 26 £185 -43.08% 9
Wales -40 25 £368 -20.54% 7
Northern Ireland +9 4 - -
Channel Islands - 1 £130 -

For the 6 months to 23 May 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for SLA.

1 500 (35.74%) ITIL
2 481 (34.38%) Windows
3 340 (24.30%) Microsoft
4 273 (19.51%) Active Directory
5 238 (17.01%) Microsoft Office
6 234 (16.73%) Finance
7 214 (15.30%) Service Management
8 211 (15.08%) Windows 7
9 183 (13.08%) Service Delivery
10 160 (11.44%) Incident Management
11 156 (11.15%) Security Cleared
12 147 (10.51%) Analytical Skills
13 137 (9.79%) Problem-Solving
14 136 (9.72%) Change Management
15 132 (9.44%) Cisco
16 130 (9.29%) VMware
17 123 (8.79%) Linux
18 122 (8.72%) Problem Management
19 116 (8.29%) SC Cleared
19 116 (8.29%) Windows 10
20 112 (8.01%) Office 365
20 112 (8.01%) SCCM
21 111 (7.93%) SQL
22 102 (7.29%) Windows Server
23 96 (6.86%) VPN
24 94 (6.72%) WAN
25 92 (6.58%) ITIL V3
26 91 (6.50%) LAN
27 90 (6.43%) Citrix
27 90 (6.43%) Telecoms

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (5.93%) MS Exchange
2 51 (3.65%) SharePoint
3 24 (1.72%) IIS
4 22 (1.57%) Exchange Server 2010
5 18 (1.29%) Skype for Business
6 15 (1.07%) Blackberry Enterprise Server
7 10 (0.71%) CMS
8 9 (0.64%) Apache
8 9 (0.64%) Oracle SOA Suite
8 9 (0.64%) SharePoint Server
9 7 (0.50%) Confluence
9 7 (0.50%) SAS
10 6 (0.43%) BizTalk Server
10 6 (0.43%) JBoss
11 5 (0.36%) Exchange Server 2007
11 5 (0.36%) Tomcat
11 5 (0.36%) WebLogic
12 4 (0.29%) Apache Airflow
13 3 (0.21%) Apache Spark
13 3 (0.21%) Exchange Server 2013
Applications
1 238 (17.01%) Microsoft Office
2 88 (6.29%) Microsoft Excel
3 42 (3.00%) Microsoft PowerPoint
4 19 (1.36%) MS Visio
5 9 (0.64%) Microsoft Project
6 4 (0.29%) AutoCAD
6 4 (0.29%) SPSS
7 2 (0.14%) Spreadsheet
8 1 (0.071%) InfoPath
8 1 (0.071%) Maya
Business Applications
1 15 (1.07%) Remedy ITSM
2 13 (0.93%) Oracle Payables
3 11 (0.79%) Oracle EBS R12
4 10 (0.71%) Oracle EBS
5 9 (0.64%) Oracle Receivables
6 8 (0.57%) assyst
6 8 (0.57%) Oracle General Ledger
7 7 (0.50%) Oracle Assets
7 7 (0.50%) Oracle Financials
7 7 (0.50%) Oracle Subledger Accounting
7 7 (0.50%) Temenos Globus
7 7 (0.50%) Temenos T24
8 6 (0.43%) Dynamics CRM
9 5 (0.36%) Oracle Cash Management
9 5 (0.36%) Oracle E-Business Tax
9 5 (0.36%) Payment Gateway
10 4 (0.29%) Oracle Applications
10 4 (0.29%) Oracle Payroll
11 3 (0.21%) Oracle ERP
11 3 (0.21%) Unit4 Business World
Cloud Services
1 112 (8.01%) Office 365
2 74 (5.29%) Microsoft Azure
3 54 (3.86%) Amazon AWS
4 12 (0.86%) AWS Lambda
4 12 (0.86%) PaaS
4 12 (0.86%) Serverless
5 10 (0.71%) SaaS
6 8 (0.57%) G Suite
6 8 (0.57%) IaaS
6 8 (0.57%) SuccessFactors
7 6 (0.43%) Cloud Computing
8 5 (0.36%) OneDrive
9 4 (0.29%) Azure Active Directory
10 3 (0.21%) Boomi
10 3 (0.21%) Dynamics 365
10 3 (0.21%) GitHub
11 2 (0.14%) Mimecast
11 2 (0.14%) OpenShift
11 2 (0.14%) Veeva
12 1 (0.071%) AWS CloudFormation
Communications & Networking
1 96 (6.86%) VPN
2 94 (6.72%) WAN
3 91 (6.50%) LAN
4 78 (5.58%) Firewall
5 69 (4.93%) DNS
6 61 (4.36%) SAN
7 56 (4.00%) DHCP
8 40 (2.86%) TCP/IP
9 31 (2.22%) VoIP
10 28 (2.00%) Internet
11 25 (1.79%) Wireless
12 24 (1.72%) Remote Desktop
12 24 (1.72%) SMS
13 22 (1.57%) MPLS
14 17 (1.22%) Skype
15 15 (1.07%) Cisco IOS
15 15 (1.07%) VLAN
16 14 (1.00%) Intranet
16 14 (1.00%) Radio Access Network
16 14 (1.00%) SSL
Database & Business Intelligence
1 69 (4.93%) SQL Server
2 28 (2.00%) Oracle Database
3 19 (1.36%) Relational Database
4 12 (0.86%) DB2
5 11 (0.79%) SQL Server 2012
6 9 (0.64%) Data Warehouse
6 9 (0.64%) Oracle Database 12c
7 8 (0.57%) Big Data
7 8 (0.57%) Hadoop
7 8 (0.57%) Oracle Database 11g
7 8 (0.57%) SQL Server Integration Services
8 7 (0.50%) Azure SQL Database
9 6 (0.43%) PostgreSQL
9 6 (0.43%) SQL Server 2008
10 5 (0.36%) Amazon RDS
10 5 (0.36%) MySQL
10 5 (0.36%) Oracle Reports
10 5 (0.36%) Power BI
10 5 (0.36%) Spotfire
11 4 (0.29%) MongoDB
Development Applications
1 25 (1.79%) Git (software)
2 24 (1.72%) Jenkins
3 20 (1.43%) Visual Studio
4 16 (1.14%) JIRA
5 12 (0.86%) Team Foundation Server
6 7 (0.50%) MSI
6 7 (0.50%) Visual Studio Team System
6 7 (0.50%) VSS/SourceSafe
7 4 (0.29%) GCC
7 4 (0.29%) git-flow
8 3 (0.21%) Maven
8 3 (0.21%) Selenium
9 2 (0.14%) AdminStudio
9 2 (0.14%) Atlassian Bamboo
9 2 (0.14%) Eclipse
9 2 (0.14%) Sonatype Nexus
9 2 (0.14%) Subversion
10 1 (0.071%) GitLab
10 1 (0.071%) Hudson
10 1 (0.071%) Octopus Deploy
General
1 234 (16.73%) Finance
2 90 (6.43%) Telecoms
3 70 (5.00%) Banking
4 63 (4.50%) Retail
5 58 (4.15%) Legal
6 32 (2.29%) Billing
7 25 (1.79%) Law
8 24 (1.72%) Manufacturing
9 14 (1.00%) Back Office
10 12 (0.86%) German Language
10 12 (0.86%) Publishing
11 11 (0.79%) Mandarin Language
11 11 (0.79%) Marketing
12 10 (0.71%) Advertising
12 10 (0.71%) Investment Banking
13 9 (0.64%) French Language
14 8 (0.57%) Retail Banking
14 8 (0.57%) Spanish Language
15 7 (0.50%) Digital Economy
15 7 (0.50%) Financial Institution
Job Titles
1 342 (24.45%) Analyst
2 149 (10.65%) Service Analyst
3 146 (10.44%) Support Engineer
4 129 (9.22%) Service Desk Analyst
5 119 (8.51%) Desktop Support
6 110 (7.86%) Support Analyst
7 108 (7.72%) Service Manager
8 81 (5.79%) 2nd Line Support
9 63 (4.50%) Desktop Engineer
10 56 (4.00%) Consultant
11 53 (3.79%) Architect
12 49 (3.50%) Administrator
13 47 (3.36%) 1st Line Support
13 47 (3.36%) IT Support
14 45 (3.22%) Desktop Support Engineer
14 45 (3.22%) Field Engineer
15 42 (3.00%) Developer
15 42 (3.00%) IT Analyst
16 40 (2.86%) Field Service Engineer
17 37 (2.64%) Network Engineer
Libraries, Frameworks & Software Standards
1 42 (3.00%) .NET
2 32 (2.29%) Web Services
3 22 (1.57%) XML
4 20 (1.43%) Node.js
5 19 (1.36%) Middleware
6 18 (1.29%) HTML
7 13 (0.93%) REST
8 12 (0.86%) AngularJS
8 12 (0.86%) LDAP
9 11 (0.79%) CSS
10 10 (0.71%) 802.1X
11 8 (0.57%) Oracle Fusion
12 7 (0.50%) .NET Framework
12 7 (0.50%) EDI
12 7 (0.50%) JSP
13 6 (0.43%) Entity Framework
13 6 (0.43%) LINQ
13 6 (0.43%) WebCenter
14 5 (0.36%) jQuery
14 5 (0.36%) Spring
Miscellaneous
1 147 (10.51%) Analytical Skills
2 88 (6.29%) Data Centre
3 79 (5.65%) Management Information System
4 57 (4.07%) Self-Motivation
5 34 (2.43%) Blackberry
6 31 (2.22%) Video Conferencing
7 30 (2.14%) Computer Science
8 26 (1.86%) iPhone
8 26 (1.86%) Virtual Team
9 23 (1.64%) NHS
10 22 (1.57%) Replication
10 22 (1.57%) Smartphone
11 20 (1.43%) Clustering
11 20 (1.43%) iPad
12 19 (1.36%) Driving Licence
13 18 (1.29%) CMDB
14 15 (1.07%) Enterprise Software
14 15 (1.07%) Mainframe
14 15 (1.07%) Mobile App
15 11 (0.79%) Private Cloud
Operating Systems
1 481 (34.38%) Windows
2 211 (15.08%) Windows 7
3 123 (8.79%) Linux
4 116 (8.29%) Windows 10
5 102 (7.29%) Windows Server
6 74 (5.29%) Unix
7 58 (4.15%) Windows Server 2008
8 54 (3.86%) Apple iOS
9 48 (3.43%) Android
10 45 (3.22%) Windows Server 2012
11 36 (2.57%) Red Hat Enterprise Linux
12 28 (2.00%) Windows Server 2003
13 22 (1.57%) Windows 8
14 21 (1.50%) AIX
14 21 (1.50%) Mac OS X
14 21 (1.50%) Windows XP
15 18 (1.29%) Mac OS
16 17 (1.22%) Solaris
17 14 (1.00%) Windows 2000
18 13 (0.93%) Windows Vista
Processes & Methodologies
1 500 (35.74%) ITIL
2 214 (15.30%) Service Management
3 183 (13.08%) Service Delivery
4 160 (11.44%) Incident Management
5 137 (9.79%) Problem-Solving
6 136 (9.72%) Change Management
7 122 (8.72%) Problem Management
8 92 (6.58%) ITIL V3
9 82 (5.86%) Project Management
10 80 (5.72%) Continuous Improvement
11 72 (5.15%) Stakeholder Management
12 71 (5.08%) ITSM
13 63 (4.50%) Agile Software Development
14 61 (4.36%) Disaster Recovery
15 60 (4.29%) Line Management
16 59 (4.22%) Time Management
17 58 (4.15%) DevOps
18 51 (3.65%) Migration
19 50 (3.57%) Configuration Management
19 50 (3.57%) Process Improvement
Programming Languages
1 111 (7.93%) SQL
2 63 (4.50%) Java
3 61 (4.36%) PowerShell
4 30 (2.14%) JavaScript
4 30 (2.14%) PHP
5 29 (2.07%) Shell Script
6 24 (1.72%) C
7 21 (1.50%) C#
8 16 (1.14%) Python
9 15 (1.07%) VB
10 12 (0.86%) PL/SQL
11 10 (0.71%) VBScript
12 9 (0.64%) T-SQL
12 9 (0.64%) VB.NET
13 8 (0.57%) Perl
13 8 (0.57%) VBA
14 5 (0.36%) Bash Shell
14 5 (0.36%) Korn
15 4 (0.29%) AWK
15 4 (0.29%) R
Qualifications
1 156 (11.15%) Security Cleared
2 116 (8.29%) SC Cleared
3 77 (5.50%) Microsoft Certification
4 70 (5.00%) Degree
5 61 (4.36%) Cisco Certification
6 54 (3.86%) ITIL Certification
7 46 (3.29%) CCNA
8 43 (3.07%) MCSE
9 36 (2.57%) MCP
10 30 (2.14%) CCNP
11 28 (2.00%) DV Cleared
12 25 (1.79%) ITIL Foundation Certificate
12 25 (1.79%) MCSA
13 13 (0.93%) BPSS Clearance
14 12 (0.86%) MCDST
15 11 (0.79%) A+ Certification
16 10 (0.71%) VMware Certified Professional (VCP)
17 9 (0.64%) CCSE
17 9 (0.64%) HND
17 9 (0.64%) PRINCE2 Certification
Quality Assurance & Compliance
1 28 (2.00%) Sarbanes-Oxley
2 20 (1.43%) QA
3 19 (1.36%) PMO
4 13 (0.93%) Data Quality
5 12 (0.86%) ISO/IEC 27001
6 9 (0.64%) PCI DSS
7 8 (0.57%) ISO/IEC 20000
8 7 (0.50%) ISO 9001
9 6 (0.43%) GxP
10 5 (0.36%) Disclosure Scotland
11 4 (0.29%) ISO 22301
12 2 (0.14%) GDPR
12 2 (0.14%) HL7
12 2 (0.14%) SEPA
13 1 (0.071%) GAAP
13 1 (0.071%) GAMP
System Software
1 273 (19.51%) Active Directory
2 88 (6.29%) VMware Infrastructure
3 34 (2.43%) Hyper-V
4 13 (0.93%) Virtual Desktop
5 10 (0.71%) vSphere
5 10 (0.71%) XenApp
6 8 (0.57%) VMware ESXi
7 7 (0.50%) BitLocker
7 7 (0.50%) Firmware
8 6 (0.43%) Microsoft Virtual Server
8 6 (0.43%) Virtual Servers
9 5 (0.36%) Microsoft App-V
9 5 (0.36%) Veritas Cluster Server
9 5 (0.36%) Virtual Machines
10 4 (0.29%) VMware Workstation
11 3 (0.21%) Forefront TMG
11 3 (0.21%) ISA Server
11 3 (0.21%) Terminal Services
11 3 (0.21%) UAG
12 2 (0.14%) Corosync
Systems Management
1 112 (8.01%) SCCM
2 28 (2.00%) AirWatch
3 17 (1.22%) Puppet
4 15 (1.07%) Ansible
4 15 (1.07%) Single Sign-On
5 13 (0.93%) Backup Exec
6 12 (0.86%) Opscode Chef
6 12 (0.86%) Systems Management Server (SMS)
7 6 (0.43%) Microsoft Intune
7 6 (0.43%) SCOM
7 6 (0.43%) vCenter Server
8 5 (0.36%) NetBackup
8 5 (0.36%) Tivoli Storage Manager
9 4 (0.29%) Data Guard
9 4 (0.29%) Oracle Enterprise Manager
9 4 (0.29%) Oracle RMAN
9 4 (0.29%) WSUS
10 3 (0.21%) Control-M
10 3 (0.21%) HP Quality Center
10 3 (0.21%) ServiceCenter
Vendors
1 340 (24.30%) Microsoft
2 132 (9.44%) Cisco
3 130 (9.29%) VMware
4 90 (6.43%) Citrix
5 84 (6.00%) Oracle
6 70 (5.00%) HP
7 65 (4.65%) Remedy
8 48 (3.43%) ServiceNow
9 47 (3.36%) Apple
10 35 (2.50%) Juniper
11 31 (2.22%) CheckPoint
11 31 (2.22%) EMC
12 30 (2.14%) SAP
13 28 (2.00%) Red Hat
14 27 (1.93%) NetApp
15 25 (1.79%) Dell
16 24 (1.72%) IBM
17 23 (1.64%) Symantec
18 22 (1.57%) Ivanti
19 19 (1.36%) Xamarin