2nd/3rd Line Support Engineer Job Trends

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £41,500 per year, according to job vacancies posted during the 6 months leading to 10 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Apr 2026
Same period 2025 Same period 2024
Rank 698 616 831
Rank change year-on-year -82 +215 +115
Permanent jobs requiring a 2nd/3rd Line Support Engineer 15 16 44
As % of all permanent jobs in the UK 0.018% 0.039% 0.048%
As % of the Job Titles category 0.019% 0.044% 0.051%
Number of salaries quoted 12 16 44
10th Percentile - - -
25th Percentile £37,500 £47,500 £31,250
Median annual salary (50th Percentile) £41,500 £50,000 £33,000
Median % change year-on-year -17.00% +51.52% -12.00%
75th Percentile £44,750 £52,500 £45,000
90th Percentile £56,225 - £51,750
UK excluding London median annual salary £40,000 £50,000 £32,500
% change year-on-year -20.00% +53.85% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 77,009 36,647 87,118
% of permanent jobs with a recognized job title 92.42% 89.57% 94.53%
Number of salaries quoted 49,567 23,302 65,285
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,734
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -10.00%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd/3rd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd/3rd Line Support Engineer job vacancy trend in the UK

2nd/3rd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 10 April 2026.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 10 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -69 15 £41,500 -17.00% 8
UK excluding London -95 8 £40,000 -20.00% 9
London -5 7 £41,500 +10.67% 1
South East -26 5 £40,000 -20.00% 3
Yorkshire - 3 - - 1
North of England - 3 - - 1
Work from Home -6 1 £41,500 -17.00%

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 April 2026, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 15 (100.00%) Microsoft 365
1 15 (100.00%) Windows
2 13 (86.67%) Microsoft
3 12 (80.00%) Active Directory
3 12 (80.00%) Windows Server
4 10 (66.67%) Entra ID
4 10 (66.67%) Firewall
5 9 (60.00%) Azure
6 8 (53.33%) Hyper-V
6 8 (53.33%) VMware
7 7 (46.67%) VMware Infrastructure
8 6 (40.00%) Customer Service
8 6 (40.00%) VLAN
9 5 (33.33%) Linux
9 5 (33.33%) SaaS
10 4 (26.67%) Continuous Improvement
10 4 (26.67%) Microsoft Intune
10 4 (26.67%) VPN
11 3 (20.00%) Change Management
11 3 (20.00%) Google
11 3 (20.00%) Google Workspace
11 3 (20.00%) Infrastructure as Code
11 3 (20.00%) ITIL
11 3 (20.00%) PowerShell
12 2 (13.33%) Aruba
12 2 (13.33%) Autotask
12 2 (13.33%) Cisco
12 2 (13.33%) Datto
12 2 (13.33%) Email Migration
12 2 (13.33%) HP

2nd/3rd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (13.33%) Microsoft Exchange
1 2 (13.33%) SharePoint
Applications
1 1 (6.67%) Microsoft Office
Cloud Services
1 15 (100.00%) Microsoft 365
2 10 (66.67%) Entra ID
3 9 (60.00%) Azure
4 5 (33.33%) SaaS
5 3 (20.00%) Google Workspace
6 1 (6.67%) Amazon S3
6 1 (6.67%) AWS
Communications & Networking
1 10 (66.67%) Firewall
2 6 (40.00%) VLAN
3 4 (26.67%) VPN
4 2 (13.33%) VoIP
5 1 (6.67%) DHCP
5 1 (6.67%) DNS
5 1 (6.67%) Ethernet
5 1 (6.67%) LAN
5 1 (6.67%) TCP/IP
5 1 (6.67%) WAN
5 1 (6.67%) Wi-Fi
General
1 6 (40.00%) Social Skills
2 3 (20.00%) Advertising
2 3 (20.00%) Manufacturing
2 3 (20.00%) Retail
Miscellaneous
1 4 (26.67%) Driving Licence
2 2 (13.33%) Video Conferencing
3 1 (6.67%) FMCG
3 1 (6.67%) Replication
Operating Systems
1 15 (100.00%) Windows
2 12 (80.00%) Windows Server
3 5 (33.33%) Linux
4 2 (13.33%) Mac OS
5 1 (6.67%) Windows 10
Processes & Methodologies
1 6 (40.00%) Customer Service
2 4 (26.67%) Continuous Improvement
3 3 (20.00%) Change Management
3 3 (20.00%) Infrastructure as Code
3 3 (20.00%) ITIL
4 2 (13.33%) Email Migration
4 2 (13.33%) Project Delivery
4 2 (13.33%) Remote Monitoring and Management
4 2 (13.33%) Server Management
5 1 (6.67%) Migration
Programming Languages
1 3 (20.00%) PowerShell
System Software
1 12 (80.00%) Active Directory
2 8 (53.33%) Hyper-V
3 7 (46.67%) VMware Infrastructure
Systems Management
1 4 (26.67%) Microsoft Intune
2 2 (13.33%) Autotask
2 2 (13.33%) Jamf Pro
Vendors
1 13 (86.67%) Microsoft
2 8 (53.33%) VMware
3 3 (20.00%) Google
4 2 (13.33%) Aruba
4 2 (13.33%) Cisco
4 2 (13.33%) Datto
4 2 (13.33%) HP
4 2 (13.33%) Meraki
4 2 (13.33%) SonicWALL
4 2 (13.33%) Ubiquiti
4 2 (13.33%) Veeam
5 1 (6.67%) Sophos