2nd/3rd Line Support Engineer Job Trends
2nd/3rd Line Support Engineer
UK
The median 2nd/3rd Line Support Engineer salary in the UK is £45,000 per year, according to job vacancies posted during the 6 months leading to 14 November 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 14 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 831 | 650 | 729 |
| Rank change year-on-year | -181 | +79 | -48 |
| Permanent 2nd/3rd Line Support Engineer jobs | 14 | 14 | 25 |
| As % of all permanent jobs in the UK | 0.011% | 0.026% | 0.037% |
| As % of the Job Titles category | 0.012% | 0.029% | 0.039% |
| Number of salaries quoted | 13 | 14 | 21 |
| 10th Percentile | £28,000 | £29,500 | £31,250 |
| 25th Percentile | £32,250 | £32,188 | £32,500 |
| Median annual salary (50th Percentile) | £45,000 | £42,500 | £35,000 |
| Median % change year-on-year | +5.88% | +21.43% | -6.67% |
| 75th Percentile | £57,500 | £48,750 | £38,750 |
| 90th Percentile | - | £51,375 | £51,750 |
| UK excluding London median annual salary | £33,250 | £42,500 | £35,000 |
| % change year-on-year | -21.76% | +21.43% | -6.67% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 14 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in the UK matching a recognised job title | 113,211 | 47,633 | 64,486 |
| % of permanent job adverts matching a recognised job title | 91.78% | 89.91% | 94.87% |
| Number of salaries quoted | 74,692 | 29,457 | 36,303 |
| 10th Percentile | £31,250 | £28,250 | £31,250 |
| 25th Percentile | £41,485 | £35,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £52,500 | £57,500 |
| Median % change year-on-year | +14.29% | -8.70% | -4.17% |
| 75th Percentile | £76,500 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £92,500 | £95,000 |
| UK excluding London median annual salary | £55,000 | £46,500 | £50,055 |
| % change year-on-year | +18.28% | -7.10% | -4.66% |
2nd/3rd Line Support Engineer Job Vacancy Trend
Historical trend showing the proportion of permanent 2nd/3rd Line Support Engineer job postings relative to all permanent IT jobs advertised.
2nd/3rd Line Support Engineer Salary Trend
Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK.
2nd/3rd Line Support Engineer Salary Histogram
Salary distribution for 2nd/3rd Line Support Engineer jobs over the 6 months to 14 November 2026.
2nd/3rd Line Support Engineer Top 7 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in 2nd/3rd Line Support Engineer jobs within the UK over the 6 months to 14 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -166 | 14 | £45,000 | +5.88% | 12 |
| London | -60 | 8 | £55,000 | +29.41% | 5 |
| UK excluding London | -185 | 6 | £33,250 | -21.76% | 7 |
| Work from Home | -75 | 4 | £30,000 | -6.25% | 2 |
| East of England | -51 | 3 | £36,500 | -18.89% | 2 |
| Midlands | -72 | 3 | £30,000 | -40.00% | 2 |
| East Midlands | - | 3 | £30,000 | - | 2 |
2nd/3rd Line Support Engineer Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 14 November 2026, 2nd/3rd Line Support Engineer job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent 2nd/3rd Line Support Engineer job ads.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft 365 | 100.0% | 14 |
| 2 | Microsoft | 92.9% | 13 |
| 3 | Windows | 85.7% | 12 |
| 4 | Entra ID | 78.6% | 11 |
| 5 | Firewall | 42.9% | 6 |
| 5 | Microsoft Exchange | 42.9% | 6 |
| 5 | Project Delivery | 42.9% | 6 |
| 8 | Aruba | 35.7% | 5 |
| 8 | Autotask | 35.7% | 5 |
| 8 | Cisco | 35.7% | 5 |
| 8 | Datto | 35.7% | 5 |
| 8 | Email Migration | 35.7% | 5 |
| 8 | 35.7% | 5 | |
| 8 | Google Workspace | 35.7% | 5 |
| 8 | HP | 35.7% | 5 |
| 8 | Jamf Pro | 35.7% | 5 |
| 8 | Linux | 35.7% | 5 |
| 8 | macOS | 35.7% | 5 |
| 8 | Meraki | 35.7% | 5 |
| 8 | Remote Monitoring and Management | 35.7% | 5 |
| 8 | SaaS | 35.7% | 5 |
| 8 | Server Management | 35.7% | 5 |
| 8 | SharePoint | 35.7% | 5 |
| 8 | SonicWALL | 35.7% | 5 |
| 8 | Ubiquiti | 35.7% | 5 |
| 8 | VLAN | 35.7% | 5 |
| 27 | Azure | 28.6% | 4 |
| 27 | Customer Service | 28.6% | 4 |
| 27 | Microsoft Intune | 28.6% | 4 |
| 27 | User Experience | 28.6% | 4 |
2nd/3rd Line Support Engineer Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support Engineer | 85.7% | 12 |
| 2 | 2nd/3rd Line Support Analyst | 7.1% | 1 |
| 2 | Active Directory Support Engineer | 7.1% | 1 |
| 2 | Azure Engineer | 7.1% | 1 |
| 2 | Desktop Support Analyst | 7.1% | 1 |
| 2 | Desktop Support Engineer | 7.1% | 1 |
| 2 | Microsoft 365 Engineer | 7.1% | 1 |