2nd/3rd Line Support Engineer Jobs

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £50,000 per year, according to job vacancies posted during the 6 months leading to 1 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 Jul 2025
Same period 2024 Same period 2023
Rank 711 864 899
Rank change year-on-year +153 +35 +342
Permanent jobs requiring a 2nd/3rd Line Support Engineer 17 58 18
As % of all permanent jobs advertised in the UK 0.029% 0.054% 0.020%
As % of the Job Titles category 0.033% 0.057% 0.022%
Number of salaries quoted 17 58 17
10th Percentile £35,350 £30,800 £28,200
25th Percentile £47,500 £31,250 £31,250
Median annual salary (50th Percentile) £50,000 £35,000 £35,000
Median % change year-on-year +42.86% - -2.10%
75th Percentile £52,500 £46,500 £38,750
90th Percentile - £51,750 £49,000
UK excluding London median annual salary £50,000 £35,000 £32,500
% change year-on-year +42.86% +7.69% +1.56%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 52,152 102,300 81,659
% of permanent jobs with a recognized job title 89.82% 94.79% 91.21%
Number of salaries quoted 28,176 72,142 54,048
10th Percentile £27,000 £28,500 £32,500
25th Percentile £38,000 £38,750 £44,250
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,708 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £50,000 £50,000 £53,118
% change year-on-year - -5.87% +5.18%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Engineer.

Salary trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 1 July 2025.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 1 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +135 17 £50,000 +42.86% 12
UK excluding London +157 16 £50,000 +42.86% 9
Work from Home +99 15 £50,000 +53.85% 4
Midlands +83 11 £50,000 +53.85%
West Midlands +75 11 £50,000 +53.85%
South East +81 3 £50,000 +50.38% 1
North of England +36 2 £32,000 -1.54% 3
North West +21 2 £32,000 - 3
London +104 1 £40,500 +6.23% 2

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 July 2025, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 15 (88.24%) Microsoft 365
1 15 (88.24%) Meraki
1 15 (88.24%) Azure
1 15 (88.24%) Cisco
1 15 (88.24%) Firewall
1 15 (88.24%) Windows
1 15 (88.24%) Active Directory
2 13 (76.47%) VMware Infrastructure
2 13 (76.47%) VMware
2 13 (76.47%) Microsoft Intune
2 13 (76.47%) WAN
2 13 (76.47%) Windows Server
2 13 (76.47%) Windows Server 2016
2 13 (76.47%) Windows Server 2019
3 11 (64.71%) Onboarding
3 11 (64.71%) Infrastructure Management
3 11 (64.71%) Mentoring
3 11 (64.71%) Network Design
3 11 (64.71%) SonicWALL
3 11 (64.71%) PowerShell
3 11 (64.71%) XenApp
3 11 (64.71%) Citrix
3 11 (64.71%) CheckPoint
3 11 (64.71%) Microsoft Exchange
3 11 (64.71%) LAN
3 11 (64.71%) Data Security
4 6 (35.29%) Microsoft
5 4 (23.53%) Driving Licence
5 4 (23.53%) Social Skills
5 4 (23.53%) Sophos

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (64.71%) Microsoft Exchange
Cloud Services
1 15 (88.24%) Azure
1 15 (88.24%) Microsoft 365
2 2 (11.76%) Mimecast
Communications & Networking
1 15 (88.24%) Firewall
2 13 (76.47%) WAN
3 11 (64.71%) LAN
4 2 (11.76%) SD-WAN
4 2 (11.76%) VoIP
4 2 (11.76%) Wi-Fi
4 2 (11.76%) Wireless
General
1 4 (23.53%) Social Skills
Miscellaneous
1 11 (64.71%) Onboarding
2 4 (23.53%) Driving Licence
3 2 (11.76%) Video Conferencing
Operating Systems
1 15 (88.24%) Windows
2 13 (76.47%) Windows Server
2 13 (76.47%) Windows Server 2016
2 13 (76.47%) Windows Server 2019
3 2 (11.76%) Linux
3 2 (11.76%) Windows 10
Processes & Methodologies
1 11 (64.71%) Data Security
1 11 (64.71%) Infrastructure Management
1 11 (64.71%) Mentoring
1 11 (64.71%) Network Design
2 2 (11.76%) Cybersecurity
2 2 (11.76%) Data Privacy
2 2 (11.76%) Disaster Recovery
2 2 (11.76%) Presales
2 2 (11.76%) Problem-Solving
Programming Languages
1 11 (64.71%) PowerShell
System Software
1 15 (88.24%) Active Directory
2 13 (76.47%) VMware Infrastructure
3 11 (64.71%) XenApp
4 2 (11.76%) Hyper-V
4 2 (11.76%) Microsoft Virtual Server
4 2 (11.76%) Virtual Desktop
4 2 (11.76%) Virtual Servers
4 2 (11.76%) VMware ESXi
Systems Management
1 13 (76.47%) Microsoft Intune
Vendors
1 15 (88.24%) Cisco
1 15 (88.24%) Meraki
2 13 (76.47%) VMware
3 11 (64.71%) CheckPoint
3 11 (64.71%) Citrix
3 11 (64.71%) SonicWALL
4 6 (35.29%) Microsoft
5 4 (23.53%) Sophos
6 2 (11.76%) ConnectWise
6 2 (11.76%) Datto
6 2 (11.76%) ESET
6 2 (11.76%) Ubiquiti
6 2 (11.76%) Veeam