2nd/3rd Line Support Engineer Job Trends
2nd/3rd Line Support Engineer
UK
The median 2nd/3rd Line Support Engineer salary in the UK is £47,500 per year, according to job vacancies posted during the 6 months leading to 18 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 18 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 792 | 654 | 716 |
| Rank change year-on-year | -138 | +62 | +7 |
| Permanent jobs requiring a 2nd/3rd Line Support Engineer | 16 | 16 | 33 |
| As % of all permanent jobs in the UK | 0.013% | 0.033% | 0.047% |
| As % of the Job Titles category | 0.014% | 0.036% | 0.050% |
| Number of salaries quoted | 16 | 16 | 29 |
| 10th Percentile | £28,000 | £29,500 | £30,900 |
| 25th Percentile | £32,250 | £34,063 | £31,250 |
| Median annual salary (50th Percentile) | £47,500 | £41,500 | £35,000 |
| Median % change year-on-year | +14.46% | +18.57% | -6.67% |
| 75th Percentile | £57,500 | £48,750 | £40,000 |
| 90th Percentile | - | £52,500 | £51,750 |
| UK excluding London median annual salary | £36,500 | £42,500 | £35,000 |
| % change year-on-year | -14.12% | +21.43% | -6.67% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| 6 months to 18 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies in the UK with a recognized job title | 110,370 | 44,004 | 66,431 |
| % of permanent jobs with a recognized job title | 92.35% | 89.88% | 95.35% |
| Number of salaries quoted | 74,737 | 25,905 | 38,039 |
| 10th Percentile | £30,250 | £28,000 | £31,250 |
| 25th Percentile | £41,250 | £35,000 | £41,250 |
| Median annual salary (50th Percentile) | £58,750 | £52,500 | £56,000 |
| Median % change year-on-year | +11.90% | -6.25% | -6.67% |
| 75th Percentile | £76,250 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £95,000 | £95,000 |
| UK excluding London median annual salary | £55,000 | £45,390 | £50,000 |
| % change year-on-year | +21.17% | -9.22% | -4.76% |
2nd/3rd Line Support Engineer Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '2nd/3rd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.
2nd/3rd Line Support Engineer Salary Trend
Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK.
2nd/3rd Line Support Engineer Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 18 October 2026.
2nd/3rd Line Support Engineer Top 7 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 18 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -153 | 16 | £47,500 | +14.46% | 3 |
| London | -65 | 9 | £55,000 | +35.80% | 2 |
| UK excluding London | -140 | 7 | £36,500 | -14.12% | 1 |
| East of England | -37 | 4 | £36,500 | -18.89% | |
| Work from Home | -66 | 4 | £30,000 | -25.93% | |
| Midlands | -42 | 3 | £30,000 | -40.00% | 1 |
| East Midlands | - | 3 | £30,000 | - | 1 |
2nd/3rd Line Support Engineer Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 18 October 2026, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft | 100.0% | 16 |
| 1 | Microsoft 365 | 100.0% | 16 |
| 3 | Windows | 93.8% | 15 |
| 4 | Entra ID | 75.0% | 12 |
| 5 | Firewall | 50.0% | 8 |
| 5 | Microsoft Exchange | 50.0% | 8 |
| 5 | Project Delivery | 50.0% | 8 |
| 8 | Aruba | 43.8% | 7 |
| 8 | Autotask | 43.8% | 7 |
| 8 | Cisco | 43.8% | 7 |
| 8 | Datto | 43.8% | 7 |
| 8 | Email Migration | 43.8% | 7 |
| 8 | 43.8% | 7 | |
| 8 | Google Workspace | 43.8% | 7 |
| 8 | HP | 43.8% | 7 |
| 8 | Jamf Pro | 43.8% | 7 |
| 8 | Linux | 43.8% | 7 |
| 8 | macOS | 43.8% | 7 |
| 8 | Meraki | 43.8% | 7 |
| 8 | Remote Monitoring and Management | 43.8% | 7 |
| 8 | SaaS | 43.8% | 7 |
| 8 | Server Management | 43.8% | 7 |
| 8 | SharePoint | 43.8% | 7 |
| 8 | SonicWALL | 43.8% | 7 |
| 8 | Ubiquiti | 43.8% | 7 |
| 8 | VLAN | 43.8% | 7 |
| 27 | Customer Service | 25.0% | 4 |
| 27 | Hyper-V | 25.0% | 4 |
| 27 | Microsoft Intune | 25.0% | 4 |
| 27 | User Experience | 25.0% | 4 |
2nd/3rd Line Support Engineer Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support Engineer | 87.5% | 14 |
| 2 | 2nd/3rd Line Support Analyst | 6.3% | 1 |
| 2 | Desktop Support Analyst | 6.3% | 1 |
| 2 | Desktop Support Engineer | 6.3% | 1 |