2nd/3rd Line Support Engineer Job Trends

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £42,500 per year, according to job vacancies posted during the 6 months leading to 21 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
21 Nov 2025		 Same period 2024 Same period 2023
Rank 650 730 682
Rank change year-on-year +80 -48 +367
Permanent jobs requiring a 2nd/3rd Line Support Engineer 16 22 32
As % of all permanent jobs in the UK 0.030% 0.033% 0.062%
As % of the Job Titles category 0.033% 0.035% 0.064%
Number of salaries quoted 14 18 30
10th Percentile £29,500 £31,250 £31,750
25th Percentile £32,188 £33,063 £31,938
Median annual salary (50th Percentile) £42,500 £35,250 £37,500
Median % change year-on-year +20.57% -6.00% -6.25%
75th Percentile £48,750 £38,438 £43,750
90th Percentile £51,375 £51,975 £49,250
UK excluding London median annual salary £42,500 £35,000 £37,500
% change year-on-year +21.43% -6.67% +5.63%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 48,105 63,733 49,629
% of permanent jobs with a recognized job title 90.16% 94.54% 95.38%
Number of salaries quoted 30,175 35,701 38,478
10th Percentile £28,250 £31,750 £31,250
25th Percentile £35,500 £42,500 £42,500
Median annual salary (50th Percentile) £53,048 £57,500 £60,000
Median % change year-on-year -7.74% -4.17% -
75th Percentile £73,750 £76,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £51,500 £52,500
% change year-on-year -7.77% -1.90% -

2nd/3rd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd/3rd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd/3rd Line Support Engineer job vacancy trend in the UK

2nd/3rd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 21 November 2025.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 21 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +105 16 £42,500 +20.57% 3
UK excluding London +68 15 £42,500 +21.43% 2
Work from Home +81 5 £32,000 -8.57% 2
South West +33 5 £42,500 -15.84%
North of England +32 5 £32,000 -8.57% 1
Midlands +60 3 £50,000 -
West Midlands +50 3 £50,000 -
North West - 3 £32,000 -
Yorkshire - 2 - - 1
London +54 1 £42,500 +16.44% 2
South East +50 1 £36,000 -0.69% 1
East of England - 1 £45,000 -

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 November 2025, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 16 (100.00%) Microsoft 365
2 15 (93.75%) Windows
3 14 (87.50%) Windows Server
4 13 (81.25%) Firewall
5 12 (75.00%) Microsoft
5 12 (75.00%) VMware
6 11 (68.75%) Azure
6 11 (68.75%) Hyper-V
7 10 (62.50%) Cisco
7 10 (62.50%) VoIP
8 9 (56.25%) Veeam
8 9 (56.25%) VMware Infrastructure
9 8 (50.00%) Active Directory
9 8 (50.00%) Datto
9 8 (50.00%) Disaster Recovery
9 8 (50.00%) Microsoft Intune
9 8 (50.00%) Sophos
9 8 (50.00%) Wireless
10 7 (43.75%) Linux
10 7 (43.75%) Mentoring
10 7 (43.75%) PowerShell
10 7 (43.75%) VLAN
10 7 (43.75%) VPN
11 6 (37.50%) Business Intelligence
11 6 (37.50%) DHCP
11 6 (37.50%) Digital Marketing
11 6 (37.50%) DNS
11 6 (37.50%) Programme Management
11 6 (37.50%) SAP
12 5 (31.25%) ACMT

2nd/3rd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (31.25%) IIS
2 2 (12.50%) Microsoft Exchange
Applications
1 1 (6.25%) Microsoft Office
Cloud Services
1 16 (100.00%) Microsoft 365
2 11 (68.75%) Azure
3 1 (6.25%) Entra ID
Communications & Networking
1 13 (81.25%) Firewall
2 10 (62.50%) VoIP
3 8 (50.00%) Wireless
4 7 (43.75%) VLAN
4 7 (43.75%) VPN
5 6 (37.50%) DHCP
5 6 (37.50%) DNS
6 5 (31.25%) Cisco IOS
6 5 (31.25%) IPsec
7 4 (25.00%) LAN
7 4 (25.00%) WAN
8 2 (12.50%) Wi-Fi
9 1 (6.25%) Ethernet
9 1 (6.25%) TCP/IP
Database & Business Intelligence
1 5 (31.25%) Amazon RDS
1 5 (31.25%) SQL Server
General
1 9 (56.25%) Social Skills
2 8 (50.00%) Manufacturing
3 6 (37.50%) Electronics
3 6 (37.50%) Finance
3 6 (37.50%) Marketing
3 6 (37.50%) Public Sector
3 6 (37.50%) Telecoms
4 2 (12.50%) Advertising
4 2 (12.50%) Retail
5 1 (6.25%) Automotive
Miscellaneous
1 5 (31.25%) Clustering
2 3 (18.75%) Driving Licence
2 3 (18.75%) Onboarding
3 1 (6.25%) FMCG
Operating Systems
1 15 (93.75%) Windows
2 14 (87.50%) Windows Server
3 7 (43.75%) Linux
4 5 (31.25%) Mac OS
5 3 (18.75%) Windows Server 2019
6 2 (12.50%) Windows 10
6 2 (12.50%) Windows Server 2016
7 1 (6.25%) Unix
Processes & Methodologies
1 8 (50.00%) Disaster Recovery
2 7 (43.75%) Mentoring
3 6 (37.50%) Business Intelligence
3 6 (37.50%) Digital Marketing
3 6 (37.50%) Programme Management
4 5 (31.25%) Coaching
4 5 (31.25%) Collaborative Culture
4 5 (31.25%) Containerisation
4 5 (31.25%) IT Strategy
4 5 (31.25%) ITIL
4 5 (31.25%) Migration
4 5 (31.25%) Remote Monitoring and Management
4 5 (31.25%) Server Building
4 5 (31.25%) Server Management
5 4 (25.00%) Cybersecurity
6 3 (18.75%) Data Privacy
6 3 (18.75%) Problem-Solving
7 2 (12.50%) Data Security
7 2 (12.50%) Infrastructure Management
7 2 (12.50%) Network Design
Programming Languages
1 7 (43.75%) PowerShell
Qualifications
1 5 (31.25%) ACMT
1 5 (31.25%) VMware Certified Professional (VCP)
2 1 (6.25%) SC Cleared
2 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 5 (31.25%) Cyber Essentials
2 1 (6.25%) SLA
System Software
1 11 (68.75%) Hyper-V
2 9 (56.25%) VMware Infrastructure
3 8 (50.00%) Active Directory
4 5 (31.25%) Docker
4 5 (31.25%) VMware ESXi
5 2 (12.50%) XenApp
Systems Management
1 8 (50.00%) Microsoft Intune
2 5 (31.25%) Autotask
2 5 (31.25%) Kubernetes
2 5 (31.25%) vCenter Server
Vendors
1 12 (75.00%) Microsoft
1 12 (75.00%) VMware
2 10 (62.50%) Cisco
3 9 (56.25%) Veeam
4 8 (50.00%) Datto
4 8 (50.00%) Sophos
5 6 (37.50%) SAP
6 5 (31.25%) Apple
6 5 (31.25%) Oracle
7 3 (18.75%) ConnectWise
7 3 (18.75%) ESET
7 3 (18.75%) Ubiquiti
8 2 (12.50%) CheckPoint
8 2 (12.50%) Citrix
8 2 (12.50%) Meraki
8 2 (12.50%) SonicWALL
3 2nd/3rd Line Support Engineer jobs Nationwide