2nd/3rd Line Support Engineer Job Trends
2nd/3rd Line Support Engineer
UK
The median 2nd/3rd Line Support Engineer salary in the UK is £45,000 per year, according to job vacancies posted during the 6 months leading to 24 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 24 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 800 | 658 | 725 |
| Rank change year-on-year | -142 | +67 | -21 |
| Permanent 2nd/3rd Line Support Engineer jobs | 15 | 14 | 33 |
| As % of all permanent jobs in the UK | 0.012% | 0.028% | 0.048% |
| As % of the Job Titles category | 0.013% | 0.032% | 0.050% |
| Number of salaries quoted | 15 | 14 | 29 |
| 10th Percentile | £28,000 | £29,500 | £30,900 |
| 25th Percentile | £32,250 | £32,188 | £31,250 |
| Median annual salary (50th Percentile) | £45,000 | £42,500 | £35,000 |
| Median % change year-on-year | +5.88% | +21.43% | -6.67% |
| 75th Percentile | £57,500 | £48,750 | £40,000 |
| 90th Percentile | - | £52,500 | £51,750 |
| UK excluding London median annual salary | £36,500 | £42,500 | £35,000 |
| % change year-on-year | -14.12% | +21.43% | -6.67% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 24 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in the UK matching a recognised job title | 111,477 | 44,406 | 65,669 |
| % of permanent job adverts matching a recognised job title | 92.18% | 89.83% | 95.30% |
| Number of salaries quoted | 75,138 | 26,267 | 37,427 |
| 10th Percentile | £30,500 | £28,177 | £31,250 |
| 25th Percentile | £41,250 | £35,000 | £41,591 |
| Median annual salary (50th Percentile) | £59,300 | £52,500 | £56,500 |
| Median % change year-on-year | +12.95% | -7.08% | -5.83% |
| 75th Percentile | £76,250 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £93,750 | £95,000 |
| UK excluding London median annual salary | £55,000 | £45,390 | £50,000 |
| % change year-on-year | +21.17% | -9.22% | -4.76% |
2nd/3rd Line Support Engineer Job Vacancy Trend
Historical trend showing the proportion of permanent 2nd/3rd Line Support Engineer job postings relative to all permanent IT jobs advertised.
2nd/3rd Line Support Engineer Salary Trend
Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK.
2nd/3rd Line Support Engineer Salary Histogram
Salary distribution for 2nd/3rd Line Support Engineer jobs over the 6 months to 24 October 2026.
2nd/3rd Line Support Engineer Top 7 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in 2nd/3rd Line Support Engineer jobs within the UK over the 6 months to 24 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -152 | 15 | £45,000 | +5.88% | 4 |
| London | - | 8 | £55,000 | - | 2 |
| UK excluding London | -136 | 7 | £36,500 | -14.12% | 2 |
| East of England | -46 | 4 | £36,500 | -18.89% | |
| Work from Home | -66 | 4 | £30,000 | -26.83% | |
| Midlands | -66 | 3 | £30,000 | -40.00% | 1 |
| East Midlands | - | 3 | £30,000 | - | 1 |
2nd/3rd Line Support Engineer Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 24 October 2026, 2nd/3rd Line Support Engineer job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent 2nd/3rd Line Support Engineer job ads.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft | 100.0% | 15 |
| 1 | Microsoft 365 | 100.0% | 15 |
| 3 | Windows | 93.3% | 14 |
| 4 | Entra ID | 73.3% | 11 |
| 5 | Firewall | 46.7% | 7 |
| 5 | Microsoft Exchange | 46.7% | 7 |
| 5 | Project Delivery | 46.7% | 7 |
| 8 | Aruba | 40.0% | 6 |
| 8 | Autotask | 40.0% | 6 |
| 8 | Cisco | 40.0% | 6 |
| 8 | Datto | 40.0% | 6 |
| 8 | Email Migration | 40.0% | 6 |
| 8 | 40.0% | 6 | |
| 8 | Google Workspace | 40.0% | 6 |
| 8 | HP | 40.0% | 6 |
| 8 | Jamf Pro | 40.0% | 6 |
| 8 | Linux | 40.0% | 6 |
| 8 | macOS | 40.0% | 6 |
| 8 | Meraki | 40.0% | 6 |
| 8 | Remote Monitoring and Management | 40.0% | 6 |
| 8 | SaaS | 40.0% | 6 |
| 8 | Server Management | 40.0% | 6 |
| 8 | SharePoint | 40.0% | 6 |
| 8 | SonicWALL | 40.0% | 6 |
| 8 | Ubiquiti | 40.0% | 6 |
| 8 | VLAN | 40.0% | 6 |
| 27 | Customer Service | 26.7% | 4 |
| 27 | Hyper-V | 26.7% | 4 |
| 27 | Microsoft Intune | 26.7% | 4 |
| 27 | User Experience | 26.7% | 4 |
2nd/3rd Line Support Engineer Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support Engineer | 86.7% | 13 |
| 2 | 2nd/3rd Line Support Analyst | 6.7% | 1 |
| 2 | Desktop Support Analyst | 6.7% | 1 |
| 2 | Desktop Support Engineer | 6.7% | 1 |