2nd/3rd Line Support Engineer Jobs

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £35,250 per year, according to job vacancies posted during the 6 months leading to 9 October 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 Oct 2024
Same period 2023 Same period 2022
Rank 774 749 1110
Rank change year-on-year -25 +361 -88
Permanent jobs requiring a 2nd/3rd Line Support Engineer 36 27 50
As % of all permanent jobs advertised in the UK 0.046% 0.044% 0.035%
As % of the Job Titles category 0.048% 0.046% 0.036%
Number of salaries quoted 32 25 46
10th Percentile - - £30,750
25th Percentile £31,250 £31,750 £31,375
Median annual salary (50th Percentile) £35,250 £37,500 £40,000
Median % change year-on-year -6.00% -6.25% +15.94%
75th Percentile £45,000 £40,750 £53,125
90th Percentile £51,750 £58,000 £65,000
UK excluding London median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +5.26%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 75,402 58,436 137,571
% of permanent jobs with a recognized job title 95.63% 95.77% 95.47%
Number of salaries quoted 40,224 42,232 78,508
10th Percentile £31,250 £32,000 £32,500
25th Percentile £41,250 £43,750 £44,618
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +6.19%
75th Percentile £75,000 £80,000 £80,000
90th Percentile £93,750 £97,500 £97,500
UK excluding London median annual salary £50,000 £52,500 £52,500
% change year-on-year -4.76% - +5.00%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Engineer.

Salary trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 9 October 2024.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 9 October 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -23 36 £35,250 -6.00% 4
UK excluding London -26 32 £35,000 -6.67% 3
Work from Home +29 22 £32,500 -10.96% 2
North of England +14 20 £32,500 -8.45% 1
North East - 16 £35,000 - 1
South West -4 6 £50,500 +27.85%
South East -41 5 £36,250 -2.03% 1
London +12 4 £37,000 -43.08% 1
North West -26 3 £32,000 -14.67%
Yorkshire +33 1 £46,000 +67.27%
East of England - 1 £45,000 -

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 October 2024, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 20 (55.56%) Windows
1 20 (55.56%) Azure
2 19 (52.78%) Microsoft 365
2 19 (52.78%) Microsoft
3 17 (47.22%) Active Directory
3 17 (47.22%) Hyper-V
4 15 (41.67%) Firewall
4 15 (41.67%) Windows Server
4 15 (41.67%) Social Skills
5 13 (36.11%) VMware
5 13 (36.11%) VMware Infrastructure
6 11 (30.56%) Driving Licence
6 11 (30.56%) SharePoint
7 9 (25.00%) SQL
7 9 (25.00%) ITIL
7 9 (25.00%) SAN
7 9 (25.00%) Infrastructure Engineering
8 8 (22.22%) Microsoft Certification
8 8 (22.22%) DNS
8 8 (22.22%) Incident Management
8 8 (22.22%) Microsoft Intune
8 8 (22.22%) PowerShell
8 8 (22.22%) Enterprise Storage
9 7 (19.44%) IaaS
9 7 (19.44%) Power Platform
10 6 (16.67%) SD-WAN
10 6 (16.67%) SaaS
10 6 (16.67%) PaaS
10 6 (16.67%) Manufacturing
10 6 (16.67%) Disaster Recovery

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (30.56%) SharePoint
2 3 (8.33%) Microsoft Exchange
Applications
1 1 (2.78%) Microsoft Excel
1 1 (2.78%) Microsoft Office
1 1 (2.78%) Microsoft PowerPoint
Cloud Services
1 20 (55.56%) Azure
2 19 (52.78%) Microsoft 365
3 7 (19.44%) IaaS
3 7 (19.44%) Power Platform
4 6 (16.67%) PaaS
4 6 (16.67%) SaaS
5 5 (13.89%) Entra ID
6 3 (8.33%) OneDrive
7 1 (2.78%) AWS
7 1 (2.78%) PowerApps
Communications & Networking
1 15 (41.67%) Firewall
2 9 (25.00%) SAN
3 8 (22.22%) DNS
4 6 (16.67%) SD-WAN
4 6 (16.67%) WAN
5 5 (13.89%) Wi-Fi
5 5 (13.89%) Wireless
6 4 (11.11%) VPN
7 3 (8.33%) Internet
7 3 (8.33%) Remote Desktop
7 3 (8.33%) TCP/IP
7 3 (8.33%) VoIP
8 2 (5.56%) LTE
9 1 (2.78%) 3G
9 1 (2.78%) 4G
9 1 (2.78%) Fibre Channel
9 1 (2.78%) iSCSI
9 1 (2.78%) Modbus
9 1 (2.78%) NAS
9 1 (2.78%) Network Security
Database & Business Intelligence
1 2 (5.56%) SQL Server
2 1 (2.78%) Amazon RDS
Development Applications
1 3 (8.33%) JIRA
General
1 15 (41.67%) Social Skills
2 6 (16.67%) Manufacturing
3 4 (11.11%) Documentation Skills
3 4 (11.11%) Telecoms
4 1 (2.78%) Electronics
4 1 (2.78%) Finance
4 1 (2.78%) Legal
4 1 (2.78%) Marketing
4 1 (2.78%) Public Sector
4 1 (2.78%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.78%) Web Services
Miscellaneous
1 11 (30.56%) Driving Licence
2 8 (22.22%) Enterprise Storage
3 3 (8.33%) Smartphone
4 2 (5.56%) iPad
4 2 (5.56%) iPhone
5 1 (2.78%) EPoS
5 1 (2.78%) IoT
5 1 (2.78%) Management Information System
5 1 (2.78%) NB-IoT
5 1 (2.78%) Replication
Operating Systems
1 20 (55.56%) Windows
2 15 (41.67%) Windows Server
3 4 (11.11%) Windows 10
4 3 (8.33%) Mac OS
4 3 (8.33%) Windows Server 2016
4 3 (8.33%) Windows Server 2019
5 1 (2.78%) Android
5 1 (2.78%) Apple iOS
5 1 (2.78%) Windows Server 2008
Processes & Methodologies
1 9 (25.00%) Infrastructure Engineering
1 9 (25.00%) ITIL
2 8 (22.22%) Incident Management
3 6 (16.67%) Disaster Recovery
4 5 (13.89%) Customer Service
5 4 (11.11%) Problem-Solving
6 3 (8.33%) Data Privacy
6 3 (8.33%) Remote Monitoring and Management
7 2 (5.56%) Asset Management
7 2 (5.56%) Continuous Improvement
7 2 (5.56%) ITSM
7 2 (5.56%) Knowledge Transfer
7 2 (5.56%) Logistics
7 2 (5.56%) Service Delivery
7 2 (5.56%) Stakeholder Management
8 1 (2.78%) Analytics
8 1 (2.78%) Computer Science
8 1 (2.78%) Data Analytics
8 1 (2.78%) Digital Marketing
8 1 (2.78%) Programme Management
Programming Languages
1 9 (25.00%) SQL
2 8 (22.22%) PowerShell
Qualifications
1 8 (22.22%) Microsoft Certification
2 3 (8.33%) Degree
3 1 (2.78%) CCNA
3 1 (2.78%) Cisco Certification
3 1 (2.78%) Computer Science Degree
3 1 (2.78%) ITIL Certification
Quality Assurance & Compliance
1 1 (2.78%) SLA
System Software
1 17 (47.22%) Active Directory
1 17 (47.22%) Hyper-V
2 13 (36.11%) VMware Infrastructure
3 1 (2.78%) Embedded Firmware
3 1 (2.78%) Firmware
Systems Management
1 8 (22.22%) Microsoft Intune
2 2 (5.56%) SCCM
Vendors
1 19 (52.78%) Microsoft
2 13 (36.11%) VMware
3 3 (8.33%) Cisco
3 3 (8.33%) ConnectWise
3 3 (8.33%) Datto
3 3 (8.33%) Draytek
3 3 (8.33%) ESET
3 3 (8.33%) HP
3 3 (8.33%) Sophos
3 3 (8.33%) Ubiquiti
4 2 (5.56%) Citrix
5 1 (2.78%) SAP