Period
to

The median annual salary for a 2nd/3rd Line Support Engineer was £37,000 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support Engineer
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1179 966 740
Rank change year-on-year -213 -226 +280
Permanent jobs requiring a 2nd/3rd Line Support Engineer 48 45 53
As % of all permanent jobs advertised in the UK 0.028% 0.039% 0.081%
As % of the Job Titles category 0.031% 0.043% 0.086%
Number of salaries quoted 44 44 41
10th Percentile £29,750 £27,500 £27,500
25th Percentile £32,000 £30,313 £29,750
Median annual salary (50th Percentile) £37,000 £34,000 £33,000
Median % change year-on-year +8.82% +3.03% -5.71%
75th Percentile £42,500 £40,000 £46,250
90th Percentile £65,000 £42,340 £57,500
UK excluding London median annual salary £32,000 £33,250 £33,000
% change year-on-year -3.76% +0.76% -4.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Engineer.

Salary trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 8 August 2022.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -199 47 £37,000 +8.82% 10
London -182 30 £37,250 +9.56% 3
UK excluding London -115 17 £32,000 -3.76% 6
South East -48 8 £32,000 -3.76% 3
Work from Home -213 7 £37,000 -12.94% 1
North of England -65 5 £32,500 -18.75% 2
North West -59 3 £31,250 -9.42%
South West -22 2 £38,250 +23.39% 1
East of England -67 2 £32,500 +3.17%
Yorkshire -23 1 £34,000 -15.00% 2
North East - 1 £31,000 -

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 2nd/3rd Line Support Engineer job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 36 (75.00%) Windows
2 34 (70.83%) Active Directory
3 30 (62.50%) Microsoft 365
4 22 (45.83%) Microsoft
5 19 (39.58%) Firewall
6 15 (31.25%) Azure
6 15 (31.25%) Windows Server
7 14 (29.17%) PowerShell
8 13 (27.08%) VMware
9 12 (25.00%) Microsoft Intune
10 11 (22.92%) VPN
11 10 (20.83%) ITIL
11 10 (20.83%) VMware Infrastructure
11 10 (20.83%) Hyper-V
11 10 (20.83%) SCCM
12 9 (18.75%) Public Sector
12 9 (18.75%) DNS
12 9 (18.75%) Finance
13 8 (16.67%) WAN
13 8 (16.67%) TCP/IP
13 8 (16.67%) Microsoft Office
13 8 (16.67%) VBScript
13 8 (16.67%) Veeam
13 8 (16.67%) AWS
13 8 (16.67%) Asset Management
13 8 (16.67%) Deployment Automation
13 8 (16.67%) Jamf Pro
14 7 (14.58%) Windows 10
14 7 (14.58%) VLAN
14 7 (14.58%) Windows Server 2012

2nd/3rd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.33%) IIS
1 4 (8.33%) SharePoint
2 2 (4.17%) Exchange Server 2010
2 2 (4.17%) MS Exchange
3 1 (2.08%) Exchange Server 2007
3 1 (2.08%) Exchange Server 2013
Applications
1 8 (16.67%) Microsoft Office
Cloud Services
1 30 (62.50%) Microsoft 365
2 15 (31.25%) Azure
3 8 (16.67%) AWS
4 6 (12.50%) Azure Active Directory
5 2 (4.17%) Google Workspace
6 1 (2.08%) Asana
6 1 (2.08%) IaaS
6 1 (2.08%) OneDrive
6 1 (2.08%) PaaS
6 1 (2.08%) SaaS
Communications & Networking
1 19 (39.58%) Firewall
2 11 (22.92%) VPN
3 9 (18.75%) DNS
4 8 (16.67%) TCP/IP
4 8 (16.67%) WAN
5 7 (14.58%) DHCP
5 7 (14.58%) VLAN
6 6 (12.50%) LAN
6 6 (12.50%) Wireless
7 5 (10.42%) WLAN
8 3 (6.25%) Remote Desktop
8 3 (6.25%) SAN
9 2 (4.17%) IP Telephony
9 2 (4.17%) NAS
9 2 (4.17%) VoIP
10 1 (2.08%) Cisco ASA
10 1 (2.08%) iSCSI
10 1 (2.08%) SSH
10 1 (2.08%) Wi-Fi
Database & Business Intelligence
1 4 (8.33%) SQL Server
1 4 (8.33%) UniData
2 1 (2.08%) Amazon RDS
2 1 (2.08%) MySQL
General
1 9 (18.75%) Finance
1 9 (18.75%) Public Sector
2 5 (10.42%) Marketing
2 5 (10.42%) Social Skills
3 4 (8.33%) Electronics
3 4 (8.33%) Inclusion and Diversity
3 4 (8.33%) Manufacturing
3 4 (8.33%) Telecoms
4 1 (2.08%) Advertising
4 1 (2.08%) Automotive
4 1 (2.08%) Back Office
4 1 (2.08%) Games
4 1 (2.08%) Military
Miscellaneous
1 4 (8.33%) Data Centre
2 1 (2.08%) Client/Server
2 1 (2.08%) Fat Client
2 1 (2.08%) Legacy Systems
2 1 (2.08%) Life Science
2 1 (2.08%) PKI
2 1 (2.08%) Public Cloud
2 1 (2.08%) Renewable Energy
2 1 (2.08%) Social Media
2 1 (2.08%) Thin Client
Operating Systems
1 36 (75.00%) Windows
2 15 (31.25%) Windows Server
3 7 (14.58%) Windows 10
3 7 (14.58%) Windows Server 2012
4 4 (8.33%) Linux
4 4 (8.33%) Windows Server 2016
4 4 (8.33%) Windows Server 2019
5 2 (4.17%) Windows 7
5 2 (4.17%) Windows Server 2008
6 1 (2.08%) CentOS
6 1 (2.08%) Mac OS
6 1 (2.08%) Mac OS X
6 1 (2.08%) Red Hat Enterprise Linux
6 1 (2.08%) Ubuntu
6 1 (2.08%) Unix
6 1 (2.08%) Windows 8
Processes & Methodologies
1 10 (20.83%) ITIL
2 8 (16.67%) Asset Management
2 8 (16.67%) Deployment Automation
3 6 (12.50%) Service Delivery
4 5 (10.42%) Cybersecurity
5 4 (8.33%) Business Continuity
5 4 (8.33%) Business Intelligence
5 4 (8.33%) Digital Marketing
5 4 (8.33%) Programme Management
5 4 (8.33%) Requirements Analysis
5 4 (8.33%) Security Monitoring
5 4 (8.33%) Software Distribution
5 4 (8.33%) Software Testing
6 3 (6.25%) Problem-Solving
7 2 (4.17%) Infrastructure Engineering
8 1 (2.08%) Customer Journey Map
8 1 (2.08%) Journey Map
8 1 (2.08%) Proactive Maintenance
8 1 (2.08%) Project Delivery
8 1 (2.08%) Storage Management
Programming Languages
1 14 (29.17%) PowerShell
2 8 (16.67%) VBScript
3 2 (4.17%) SQL
Qualifications
1 4 (8.33%) Microsoft Certification
2 2 (4.17%) Security Cleared
2 2 (4.17%) VMware Certified Professional (VCP)
3 1 (2.08%) CCA
3 1 (2.08%) CCNA
3 1 (2.08%) Cisco Certification
3 1 (2.08%) Citrix Certification
3 1 (2.08%) DV Cleared
3 1 (2.08%) MCITP
3 1 (2.08%) MCP
3 1 (2.08%) MCSA
3 1 (2.08%) MCSE
3 1 (2.08%) SC Cleared
Quality Assurance & Compliance
1 1 (2.08%) SLA
System Software
1 34 (70.83%) Active Directory
2 10 (20.83%) Hyper-V
2 10 (20.83%) VMware Infrastructure
3 5 (10.42%) Virtual Servers
4 2 (4.17%) VMware ESXi
4 2 (4.17%) vSphere
5 1 (2.08%) Microsoft Virtual Server
5 1 (2.08%) Virtual Desktop
5 1 (2.08%) Virtual Machines
5 1 (2.08%) XenApp
5 1 (2.08%) XenDesktop
Systems Management
1 12 (25.00%) Microsoft Intune
2 10 (20.83%) SCCM
3 8 (16.67%) Jamf Pro
4 3 (6.25%) FortiGate
Vendors
1 22 (45.83%) Microsoft
2 13 (27.08%) VMware
3 8 (16.67%) Veeam
4 4 (8.33%) Citrix
4 4 (8.33%) SAP
5 2 (4.17%) Apple
5 2 (4.17%) Cisco
5 2 (4.17%) Google
5 2 (4.17%) HP
5 2 (4.17%) Sophos
6 1 (2.08%) Avaya
6 1 (2.08%) Bloomberg
6 1 (2.08%) Dell
6 1 (2.08%) Draytek
6 1 (2.08%) EqualLogic
6 1 (2.08%) NetApp
6 1 (2.08%) Red Hat
6 1 (2.08%) SolarWinds
6 1 (2.08%) SonicWALL
6 1 (2.08%) WatchGuard