2nd/3rd Line Support Engineer Job Trends

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £42,500 per year, according to job vacancies posted during the 6 months leading to 7 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Nov 2025
Same period 2024 Same period 2023
Rank 652 715 706
Rank change year-on-year +63 -9 +369
Permanent jobs requiring a 2nd/3rd Line Support Engineer 14 27 31
As % of all permanent jobs in the UK 0.028% 0.040% 0.058%
As % of the Job Titles category 0.031% 0.042% 0.061%
Number of salaries quoted 14 23 29
10th Percentile £29,500 £31,250 -
25th Percentile £32,188 £32,250 £31,750
Median annual salary (50th Percentile) £42,500 £35,000 £37,500
Median % change year-on-year +21.43% -6.67% -6.25%
75th Percentile £48,750 £41,875 £43,750
90th Percentile £52,500 £50,800 £51,000
UK excluding London median annual salary £42,500 £35,000 £37,500
% change year-on-year +21.43% -6.67% -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 45,700 64,689 50,755
% of permanent jobs with a recognized job title 90.10% 95.04% 95.50%
Number of salaries quoted 28,478 36,679 39,389
10th Percentile £28,250 £31,250 £31,500
25th Percentile £35,000 £42,219 £42,631
Median annual salary (50th Percentile) £52,500 £57,500 £60,000
Median % change year-on-year -8.70% -4.17% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £46,000 £50,000 £52,500
% change year-on-year -8.00% -4.76% -

2nd/3rd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd/3rd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd/3rd Line Support Engineer job vacancy trend in the UK

2nd/3rd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 7 November 2025.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 7 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +89 14 £42,500 +21.43% 7
UK excluding London +50 14 £42,500 +21.43% 6
Work from Home +48 6 £41,000 +17.14%
South West +43 5 £42,500 -15.84%
Midlands +53 4 £50,000 -
West Midlands +49 4 £50,000 -
North of England +3 3 £32,000 -8.57% 5
North West - 3 £32,000 - 4
East of England +33 1 £45,000 -
South East +27 1 £36,000 -0.69% 1

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 7 November 2025, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 14 (100.00%) Microsoft 365
2 13 (92.86%) Windows
3 12 (85.71%) Windows Server
4 11 (78.57%) Azure
4 11 (78.57%) Cisco
4 11 (78.57%) Firewall
5 10 (71.43%) Microsoft
5 10 (71.43%) VMware
6 9 (64.29%) VoIP
7 8 (57.14%) Datto
7 8 (57.14%) Disaster Recovery
7 8 (57.14%) Hyper-V
7 8 (57.14%) Mentoring
7 8 (57.14%) Microsoft Intune
7 8 (57.14%) PowerShell
7 8 (57.14%) Sophos
7 8 (57.14%) Veeam
7 8 (57.14%) VMware Infrastructure
7 8 (57.14%) Wireless
8 7 (50.00%) Active Directory
8 7 (50.00%) Linux
9 6 (42.86%) Business Intelligence
9 6 (42.86%) DHCP
9 6 (42.86%) Digital Marketing
9 6 (42.86%) DNS
9 6 (42.86%) Programme Management
9 6 (42.86%) SAP
10 5 (35.71%) ACMT
10 5 (35.71%) Amazon RDS
10 5 (35.71%) Apple

2nd/3rd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (35.71%) IIS
2 3 (21.43%) Microsoft Exchange
Applications
1 1 (7.14%) Microsoft Office
Cloud Services
1 14 (100.00%) Microsoft 365
2 11 (78.57%) Azure
3 1 (7.14%) Entra ID
Communications & Networking
1 11 (78.57%) Firewall
2 9 (64.29%) VoIP
3 8 (57.14%) Wireless
4 6 (42.86%) DHCP
4 6 (42.86%) DNS
5 5 (35.71%) Cisco IOS
5 5 (35.71%) IPsec
5 5 (35.71%) LAN
5 5 (35.71%) VLAN
5 5 (35.71%) VPN
5 5 (35.71%) WAN
6 2 (14.29%) Wi-Fi
7 1 (7.14%) Ethernet
7 1 (7.14%) TCP/IP
Database & Business Intelligence
1 5 (35.71%) Amazon RDS
1 5 (35.71%) SQL Server
General
1 9 (64.29%) Social Skills
2 6 (42.86%) Electronics
2 6 (42.86%) Finance
2 6 (42.86%) Manufacturing
2 6 (42.86%) Marketing
2 6 (42.86%) Public Sector
2 6 (42.86%) Telecoms
3 1 (7.14%) Automotive
Miscellaneous
1 5 (35.71%) Clustering
2 4 (28.57%) Onboarding
3 3 (21.43%) Driving Licence
4 1 (7.14%) FMCG
Operating Systems
1 13 (92.86%) Windows
2 12 (85.71%) Windows Server
3 7 (50.00%) Linux
4 5 (35.71%) Mac OS
5 4 (28.57%) Windows Server 2019
6 3 (21.43%) Windows Server 2016
7 2 (14.29%) Windows 10
8 1 (7.14%) Unix
Processes & Methodologies
1 8 (57.14%) Disaster Recovery
1 8 (57.14%) Mentoring
2 6 (42.86%) Business Intelligence
2 6 (42.86%) Digital Marketing
2 6 (42.86%) Programme Management
3 5 (35.71%) Coaching
3 5 (35.71%) Collaborative Culture
3 5 (35.71%) Containerisation
3 5 (35.71%) IT Strategy
3 5 (35.71%) ITIL
3 5 (35.71%) Migration
3 5 (35.71%) Remote Monitoring and Management
3 5 (35.71%) Server Building
3 5 (35.71%) Server Management
4 4 (28.57%) Cybersecurity
5 3 (21.43%) Data Privacy
5 3 (21.43%) Data Security
5 3 (21.43%) Infrastructure Management
5 3 (21.43%) Network Design
5 3 (21.43%) Problem-Solving
Programming Languages
1 8 (57.14%) PowerShell
Qualifications
1 5 (35.71%) ACMT
1 5 (35.71%) VMware Certified Professional (VCP)
2 1 (7.14%) SC Cleared
2 1 (7.14%) Security Cleared
Quality Assurance & Compliance
1 5 (35.71%) Cyber Essentials
2 1 (7.14%) SLA
System Software
1 8 (57.14%) Hyper-V
1 8 (57.14%) VMware Infrastructure
2 7 (50.00%) Active Directory
3 5 (35.71%) Docker
3 5 (35.71%) VMware ESXi
4 3 (21.43%) XenApp
Systems Management
1 8 (57.14%) Microsoft Intune
2 5 (35.71%) Autotask
2 5 (35.71%) Kubernetes
2 5 (35.71%) vCenter Server
Vendors
1 11 (78.57%) Cisco
2 10 (71.43%) Microsoft
2 10 (71.43%) VMware
3 8 (57.14%) Datto
3 8 (57.14%) Sophos
3 8 (57.14%) Veeam
4 6 (42.86%) SAP
5 5 (35.71%) Apple
5 5 (35.71%) Oracle
6 3 (21.43%) CheckPoint
6 3 (21.43%) Citrix
6 3 (21.43%) ConnectWise
6 3 (21.43%) ESET
6 3 (21.43%) Meraki
6 3 (21.43%) SonicWALL
6 3 (21.43%) Ubiquiti