2nd/3rd Line Support Engineer Job Trends

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £42,500 per year, according to job vacancies posted during the 6 months leading to 16 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Sep 2025
Same period 2024 Same period 2023
Rank 657 754 755
Rank change year-on-year +97 +1 +402
Permanent jobs requiring a 2nd/3rd Line Support Engineer 16 38 19
As % of all permanent jobs advertised in the UK 0.032% 0.049% 0.031%
As % of the Job Titles category 0.036% 0.051% 0.033%
Number of salaries quoted 16 36 18
10th Percentile £29,500 - £29,750
25th Percentile £34,063 £31,250 £31,938
Median annual salary (50th Percentile) £42,500 £35,500 £37,000
Median % change year-on-year +19.72% -4.05% -1.33%
75th Percentile £49,688 £47,125 £40,250
90th Percentile £52,500 £51,750 £47,500
UK excluding London median annual salary £42,500 £35,000 £37,000
% change year-on-year +21.43% -5.41% +5.71%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 44,155 74,074 57,839
% of permanent jobs with a recognized job title 89.61% 95.25% 94.01%
Number of salaries quoted 25,862 44,536 44,785
10th Percentile £28,250 £30,000 £32,500
25th Percentile £36,250 £40,000 £43,750
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £73,750 £80,000
90th Percentile £95,000 £92,500 £97,500
UK excluding London median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% -

2nd/3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 16 September 2025.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 16 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +88 16 £42,500 +19.72% 3
UK excluding London +79 15 £42,500 +21.43% 3
Work from Home +56 9 £40,500 +20.00% 2
South West +65 5 £42,500 -15.84% 1
West Midlands - 5 £50,000 -
Midlands - 5 £50,000 -
North of England +39 3 £32,000 -1.54% 1
North West +4 3 £32,000 - 1
London +56 1 £40,500 +9.46% 1
South East +42 1 £40,500 +11.72%
East of England -4 1 £45,000 -

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 16 September 2025, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 15 (93.75%) Windows
2 14 (87.50%) Firewall
2 14 (87.50%) Microsoft 365
3 13 (81.25%) Azure
3 13 (81.25%) VMware
3 13 (81.25%) Windows Server
4 12 (75.00%) Cisco
5 11 (68.75%) Microsoft
5 11 (68.75%) VMware Infrastructure
6 9 (56.25%) Microsoft Intune
6 9 (56.25%) Mentoring
6 9 (56.25%) Social Skills
6 9 (56.25%) PowerShell
6 9 (56.25%) Active Directory
6 9 (56.25%) Linux
7 8 (50.00%) VoIP
7 8 (50.00%) Wireless
7 8 (50.00%) Disaster Recovery
7 8 (50.00%) Sophos
7 8 (50.00%) Hyper-V
7 8 (50.00%) Veeam
7 8 (50.00%) Datto
8 7 (43.75%) Windows Server 2019
8 7 (43.75%) VMware ESXi
8 7 (43.75%) WAN
9 6 (37.50%) DHCP
9 6 (37.50%) SAP
9 6 (37.50%) DNS
9 6 (37.50%) Business Intelligence
9 6 (37.50%) Electronics

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (31.25%) IIS
2 4 (25.00%) Microsoft Exchange
Cloud Services
1 14 (87.50%) Microsoft 365
2 13 (81.25%) Azure
Communications & Networking
1 14 (87.50%) Firewall
2 8 (50.00%) VoIP
2 8 (50.00%) Wireless
3 7 (43.75%) WAN
4 6 (37.50%) DHCP
4 6 (37.50%) DNS
5 5 (31.25%) Cisco IOS
5 5 (31.25%) IPsec
5 5 (31.25%) LAN
5 5 (31.25%) VLAN
5 5 (31.25%) VPN
6 3 (18.75%) Wi-Fi
7 2 (12.50%) SD-WAN
Database & Business Intelligence
1 5 (31.25%) Amazon RDS
1 5 (31.25%) SQL Server
General
1 9 (56.25%) Social Skills
2 6 (37.50%) Electronics
2 6 (37.50%) Finance
2 6 (37.50%) Manufacturing
2 6 (37.50%) Marketing
2 6 (37.50%) Public Sector
2 6 (37.50%) Telecoms
3 1 (6.25%) Automotive
Miscellaneous
1 5 (31.25%) Clustering
1 5 (31.25%) Onboarding
2 3 (18.75%) Driving Licence
3 2 (12.50%) Video Conferencing
Operating Systems
1 15 (93.75%) Windows
2 13 (81.25%) Windows Server
3 9 (56.25%) Linux
4 7 (43.75%) Windows Server 2019
5 6 (37.50%) Windows Server 2016
6 5 (31.25%) Mac OS
7 3 (18.75%) Windows 10
8 1 (6.25%) Unix
Processes & Methodologies
1 9 (56.25%) Mentoring
2 8 (50.00%) Disaster Recovery
3 6 (37.50%) Business Intelligence
3 6 (37.50%) Digital Marketing
3 6 (37.50%) Programme Management
4 5 (31.25%) Coaching
4 5 (31.25%) Collaborative Culture
4 5 (31.25%) Containerisation
4 5 (31.25%) IT Strategy
4 5 (31.25%) ITIL
4 5 (31.25%) Migration
4 5 (31.25%) Remote Monitoring and Management
4 5 (31.25%) Server Building
4 5 (31.25%) Server Management
5 4 (25.00%) Cybersecurity
5 4 (25.00%) Data Security
5 4 (25.00%) Infrastructure Management
5 4 (25.00%) Network Design
6 3 (18.75%) Data Privacy
6 3 (18.75%) Problem-Solving
Programming Languages
1 9 (56.25%) PowerShell
Qualifications
1 5 (31.25%) ACMT
1 5 (31.25%) VMware Certified Professional (VCP)
2 1 (6.25%) SC Cleared
2 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 5 (31.25%) Cyber Essentials
2 1 (6.25%) SLA
System Software
1 11 (68.75%) VMware Infrastructure
2 9 (56.25%) Active Directory
3 8 (50.00%) Hyper-V
4 7 (43.75%) VMware ESXi
5 5 (31.25%) Docker
6 4 (25.00%) XenApp
7 2 (12.50%) Microsoft Virtual Server
7 2 (12.50%) Virtual Servers
Systems Management
1 9 (56.25%) Microsoft Intune
2 5 (31.25%) Autotask
2 5 (31.25%) Kubernetes
2 5 (31.25%) vCenter Server
Vendors
1 13 (81.25%) VMware
2 12 (75.00%) Cisco
3 11 (68.75%) Microsoft
4 8 (50.00%) Datto
4 8 (50.00%) Sophos
4 8 (50.00%) Veeam
5 6 (37.50%) Meraki
5 6 (37.50%) SAP
6 5 (31.25%) Apple
6 5 (31.25%) Oracle
7 4 (25.00%) CheckPoint
7 4 (25.00%) Citrix
7 4 (25.00%) SonicWALL
8 3 (18.75%) ConnectWise
8 3 (18.75%) ESET
8 3 (18.75%) Ubiquiti