2nd/3rd Line Support Engineer Jobs

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
9 Dec 2023		 Same period 2022 Same period 2021
Rank 695 1015 1031
Rank change year-on-year +320 +16 -307
Permanent jobs requiring a 2nd/3rd Line Support Engineer 34 63 39
As % of all permanent jobs advertised in the UK 0.065% 0.051% 0.031%
As % of the Job Titles category 0.068% 0.054% 0.032%
Number of salaries quoted 32 60 38
10th Percentile - - £27,350
25th Percentile £31,750 £31,250 £29,938
Median annual salary (50th Percentile) £37,500 £40,000 £35,000
Median % change year-on-year -6.25% +14.29% +7.69%
75th Percentile £43,750 £45,625 £40,000
90th Percentile £47,500 £65,000 £47,500
UK excluding London median annual salary £37,500 £37,250 £32,250
% change year-on-year +0.67% +15.50% +2.71%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Engineer.

Salary trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 9 December 2023.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +323 34 £37,500 -6.25% 3
UK excluding London +254 29 £37,500 +0.67% 3
Work from Home +257 21 £35,750 +2.14% 1
North of England +154 17 £33,500 -9.46% 3
North West +141 15 £37,500 - 1
South East +165 11 £37,500 -3.85%
London +225 5 £65,000 +56.63%
North East - 2 £32,500 - 1
South West - 1 £39,500 -

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 28 (82.35%) Active Directory
2 27 (79.41%) Windows
3 24 (70.59%) Windows Server
4 23 (67.65%) Microsoft 365
5 20 (58.82%) Microsoft
6 16 (47.06%) Social Skills
7 14 (41.18%) Azure
8 12 (35.29%) Remote Desktop
8 12 (35.29%) DNS
9 11 (32.35%) Hyper-V
10 10 (29.41%) DHCP
10 10 (29.41%) ITIL
10 10 (29.41%) Cisco
10 10 (29.41%) PowerShell
11 9 (26.47%) Firewall
11 9 (26.47%) Driving Licence
12 8 (23.53%) VMware
12 8 (23.53%) SQL Server
12 8 (23.53%) Windows Server 2019
13 7 (20.59%) ESET
13 7 (20.59%) NCSC
13 7 (20.59%) Windows Server 2016
13 7 (20.59%) Documentation Skills
13 7 (20.59%) Datto
13 7 (20.59%) Remote Monitoring and Management
13 7 (20.59%) VoIP
13 7 (20.59%) HP
13 7 (20.59%) Internet
13 7 (20.59%) Disaster Recovery
13 7 (20.59%) Wi-Fi

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.76%) SharePoint
2 2 (5.88%) MS Exchange
Cloud Services
1 23 (67.65%) Microsoft 365
2 14 (41.18%) Azure
3 4 (11.76%) Entra ID
4 1 (2.94%) Azure Monitor
4 1 (2.94%) Azure Sentinel
4 1 (2.94%) Dynamics 365
4 1 (2.94%) IaaS
4 1 (2.94%) OneDrive
4 1 (2.94%) PaaS
4 1 (2.94%) Serverless
Communications & Networking
1 12 (35.29%) DNS
1 12 (35.29%) Remote Desktop
2 10 (29.41%) DHCP
3 9 (26.47%) Firewall
4 7 (20.59%) Internet
4 7 (20.59%) VoIP
4 7 (20.59%) Wi-Fi
4 7 (20.59%) Wireless
5 4 (11.76%) SAN
6 2 (5.88%) TCP/IP
7 1 (2.94%) LAN
7 1 (2.94%) SD-WAN
7 1 (2.94%) VSAN
7 1 (2.94%) WAN
Database & Business Intelligence
1 8 (23.53%) SQL Server
2 5 (14.71%) MySQL
3 2 (5.88%) Relational Database
General
1 16 (47.06%) Social Skills
2 7 (20.59%) Analytical Skills
2 7 (20.59%) Documentation Skills
2 7 (20.59%) Telecoms
3 5 (14.71%) Pharmaceutical
3 5 (14.71%) Retail
4 2 (5.88%) Organisational Skills
5 1 (2.94%) Finance
Miscellaneous
1 9 (26.47%) Driving Licence
2 5 (14.71%) Analytical Mindset
2 5 (14.71%) Fat Client
2 5 (14.71%) Thin Client
3 3 (8.82%) NHS
4 2 (5.88%) Clustering
4 2 (5.88%) Enterprise Storage
5 1 (2.94%) BYOD
Operating Systems
1 27 (79.41%) Windows
2 24 (70.59%) Windows Server
3 8 (23.53%) Windows Server 2019
4 7 (20.59%) Windows Server 2016
5 3 (8.82%) Windows 10
6 2 (5.88%) VMS
6 2 (5.88%) Windows Server 2012
7 1 (2.94%) CentOS
7 1 (2.94%) Data ONTAP
7 1 (2.94%) Linux
7 1 (2.94%) Red Hat Enterprise Linux
Processes & Methodologies
1 10 (29.41%) ITIL
2 7 (20.59%) Data Privacy
2 7 (20.59%) Disaster Recovery
2 7 (20.59%) Remote Monitoring and Management
3 6 (17.65%) Problem-Solving
4 4 (11.76%) Customer Service
4 4 (11.76%) Incident Management
4 4 (11.76%) Stakeholder Management
5 3 (8.82%) Infrastructure Engineering
5 3 (8.82%) Server Building
6 2 (5.88%) Desktop Virtualisation
6 2 (5.88%) ERP
6 2 (5.88%) Project Management
6 2 (5.88%) Time Management
7 1 (2.94%) Change Management
7 1 (2.94%) Information Security
7 1 (2.94%) ITSM
7 1 (2.94%) Problem Management
7 1 (2.94%) Service Management
7 1 (2.94%) Stakeholder and Relationship Management
Programming Languages
1 10 (29.41%) PowerShell
2 3 (8.82%) SQL
Qualifications
1 4 (11.76%) Degree
2 3 (8.82%) Azure Certification
3 2 (5.88%) Microsoft Certification
3 2 (5.88%) Security Cleared
4 1 (2.94%) A+ Certification
4 1 (2.94%) BPSS Clearance
4 1 (2.94%) SC Cleared
Quality Assurance & Compliance
1 7 (20.59%) Cyber Essentials
1 7 (20.59%) NCSC
2 1 (2.94%) SLA
System Software
1 28 (82.35%) Active Directory
2 11 (32.35%) Hyper-V
3 4 (11.76%) VMware Infrastructure
4 2 (5.88%) VMware ESXi
5 1 (2.94%) VMware Server
Systems Management
1 4 (11.76%) Microsoft Intune
2 1 (2.94%) McAfee ePO
2 1 (2.94%) vCenter Server
2 1 (2.94%) vRealize
Vendors
1 20 (58.82%) Microsoft
2 10 (29.41%) Cisco
3 8 (23.53%) VMware
4 7 (20.59%) ConnectWise
4 7 (20.59%) Datto
4 7 (20.59%) Draytek
4 7 (20.59%) ESET
4 7 (20.59%) Fortinet
4 7 (20.59%) HP
4 7 (20.59%) Ubiquiti
4 7 (20.59%) Veeam
5 3 (8.82%) Citrix
6 2 (5.88%) Meraki
7 1 (2.94%) EMC
7 1 (2.94%) McAfee
7 1 (2.94%) NetApp
7 1 (2.94%) Red Hat
7 1 (2.94%) Remedy
7 1 (2.94%) Riverbed
7 1 (2.94%) ServiceNow