2nd/3rd Line Support Engineer Job Trends

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £41,500 per year, according to job vacancies posted during the 6 months leading to 11 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 May 2026
Same period 2025 Same period 2024
Rank 692 637 834
Rank change year-on-year -55 +197 +89
Permanent jobs requiring a 2nd/3rd Line Support Engineer 19 18 51
As % of all permanent jobs in the UK 0.021% 0.041% 0.053%
As % of the Job Titles category 0.023% 0.046% 0.056%
Number of salaries quoted 16 18 51
10th Percentile - £39,250 £29,500
25th Percentile £37,500 £47,500 £31,250
Median annual salary (50th Percentile) £41,500 £50,000 £32,500
Median % change year-on-year -17.00% +53.85% -16.67%
75th Percentile £57,500 £52,500 £47,500
90th Percentile - - £51,750
UK excluding London median annual salary £40,000 £50,000 £32,500
% change year-on-year -20.00% +53.85% -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 84,208 39,316 91,343
% of permanent jobs with a recognized job title 93.15% 89.55% 94.56%
Number of salaries quoted 55,431 23,382 67,108
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,500
Median annual salary (50th Percentile) £55,000 £58,000 £52,550
Median % change year-on-year -5.17% +10.37% -12.42%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -5.66%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd/3rd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd/3rd Line Support Engineer job vacancy trend in the UK

2nd/3rd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd/3rd Line Support Engineer job vacancies in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 11 May 2026.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 11 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -42 19 £41,500 -17.00% 4
London -9 10 £48,750 +25.00% 1
UK excluding London -68 9 £40,000 -20.00% 3
South East -18 4 £40,000 -20.00%
Yorkshire - 3 - -
North of England - 3 - - 1
Work from Home +9 2 £42,000 -16.00%
Midlands -47 1 £42,500 -15.00%
East of England - 1 £36,500 - 1
East Midlands - 1 £42,500 -

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 May 2026, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 19 (100.00%) Microsoft 365
2 18 (94.74%) Windows
3 17 (89.47%) Microsoft
4 14 (73.68%) Firewall
5 13 (68.42%) Entra ID
5 13 (68.42%) Windows Server
6 12 (63.16%) Active Directory
7 10 (52.63%) Hyper-V
8 9 (47.37%) VLAN
8 9 (47.37%) VMware
9 8 (42.11%) Azure
9 8 (42.11%) Linux
9 8 (42.11%) SaaS
9 8 (42.11%) VMware Infrastructure
10 6 (31.58%) Customer Service
10 6 (31.58%) Google
10 6 (31.58%) Google Workspace
10 6 (31.58%) Microsoft Exchange
10 6 (31.58%) Server Management
10 6 (31.58%) SharePoint
10 6 (31.58%) SonicWALL
11 5 (26.32%) Aruba
11 5 (26.32%) Autotask
11 5 (26.32%) Cisco
11 5 (26.32%) Datto
11 5 (26.32%) Email Migration
11 5 (26.32%) HP
11 5 (26.32%) Jamf Pro
11 5 (26.32%) Mac OS
11 5 (26.32%) Meraki

2nd/3rd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (31.58%) Microsoft Exchange
1 6 (31.58%) SharePoint
Cloud Services
1 19 (100.00%) Microsoft 365
2 13 (68.42%) Entra ID
3 8 (42.11%) Azure
3 8 (42.11%) SaaS
4 6 (31.58%) Google Workspace
5 1 (5.26%) Amazon S3
5 1 (5.26%) AWS
5 1 (5.26%) Mimecast
Communications & Networking
1 14 (73.68%) Firewall
2 9 (47.37%) VLAN
3 4 (21.05%) VPN
4 1 (5.26%) DHCP
4 1 (5.26%) DNS
4 1 (5.26%) Internet
4 1 (5.26%) Network Security
4 1 (5.26%) SAN
4 1 (5.26%) VoIP
4 1 (5.26%) Wi-Fi
General
1 10 (52.63%) Social Skills
2 3 (15.79%) Advertising
2 3 (15.79%) Manufacturing
2 3 (15.79%) Retail
Miscellaneous
1 5 (26.32%) Video Conferencing
2 4 (21.05%) Driving Licence
3 1 (5.26%) Clustering
3 1 (5.26%) Replication
Operating Systems
1 18 (94.74%) Windows
2 13 (68.42%) Windows Server
3 8 (42.11%) Linux
4 5 (26.32%) Mac OS
5 1 (5.26%) Windows Server 2012
5 1 (5.26%) Windows Server 2016
5 1 (5.26%) Windows Server 2019
Processes & Methodologies
1 6 (31.58%) Customer Service
1 6 (31.58%) Server Management
2 5 (26.32%) Email Migration
2 5 (26.32%) Project Delivery
2 5 (26.32%) Remote Monitoring and Management
3 4 (21.05%) Continuous Improvement
4 3 (15.79%) Change Management
4 3 (15.79%) Infrastructure as Code
4 3 (15.79%) ITIL
5 1 (5.26%) Migration
5 1 (5.26%) Mobile Device Management
5 1 (5.26%) Patch Management
5 1 (5.26%) Storage Management
Programming Languages
1 3 (15.79%) PowerShell
2 1 (5.26%) SQL
System Software
1 12 (63.16%) Active Directory
2 10 (52.63%) Hyper-V
3 8 (42.11%) VMware Infrastructure
Systems Management
1 5 (26.32%) Autotask
1 5 (26.32%) Jamf Pro
2 4 (21.05%) Microsoft Intune
Vendors
1 17 (89.47%) Microsoft
2 9 (47.37%) VMware
3 6 (31.58%) Google
3 6 (31.58%) SonicWALL
4 5 (26.32%) Aruba
4 5 (26.32%) Cisco
4 5 (26.32%) Datto
4 5 (26.32%) HP
4 5 (26.32%) Meraki
4 5 (26.32%) Ubiquiti
5 3 (15.79%) Veeam
6 1 (5.26%) Sophos