Period
to 24 November 2017

The median contractor rate for a Customer Support Engineer was £158 per day in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Support Engineer
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 856 865 880
Rank change year-on-year +9 +15 -40
Contract jobs requiring a Customer Support Engineer 40 21 14
As % of all contract IT jobs advertised in the UK 0.039% 0.020% 0.012%
As % of the Job Titles category 0.041% 0.021% 0.013%
Number of daily rates quoted 18 15 3
UK median daily rate £158 £150 £135
Median daily rate % change year-on-year +5.00% +11.11% -18.18%
10th Percentile £128 £97 £125
90th Percentile £218 £175 £157
UK excluding London median daily rate £153 £141 £131
% change year-on-year +8.14% +7.62% -16.67%
Number of hourly rates quoted 16 3 5
UK median hourly rate £17.50 £12.50 £12.00
Median hourly rate % change year-on-year +40.00% +4.17% -31.43%
10th Percentile £13.00 £10.50 £11.17
90th Percentile £22.35 £17.46 £13.24
UK excluding London median hourly rate £17.50 £10.00 £11.78
% change year-on-year +75.00% -15.11% -33.63%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97695 99488 108685
% of contract IT jobs with a recognized job title 94.79% 94.75% 94.91%
Number of daily rates quoted 64489 64865 69136
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2905 3326 4142
UK median hourly rate £18.69 £18.00 £18.00
Median hourly rate % change year-on-year +3.81% - +9.09%
10th Percentile £10.93 £10.50 £10.50
90th Percentile £47.83 £47.45 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Customer Support Engineer
Job Vacancy Trend

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Support Engineer.

Contractor daily rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Support Engineer over the 6 months to 24 November 2017.

Contractor daily rate histogram for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Support Engineer.

Contractor hourly rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Customer Support Engineer over the 6 months to 24 November 2017.

Contractor hourly rate histogram for Customer Support Engineer in the UK

Customer Support Engineer
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 35 £158 +5.00% 4
UK excluding London +50 30 £153 +8.14% 3
London -5 9 £168 +5.51% 1
North of England +64 8 £175 +16.67%
South East +8 7 £135 -18.18% 3
East of England +1 5 - -
Yorkshire +29 4 £155 +3.33%
Midlands - 4 £135 -
North West - 4 £175 -
Scotland - 4 £155 -
East Midlands - 3 £135 -
South West -6 2 £175 +38.61%
West Midlands - 1 - -

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, Customer Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Support Engineer in the job title.

1 27 (67.50%) Windows
2 17 (42.50%) DBS Check
3 15 (37.50%) Network Management
3 15 (37.50%) Active Directory
4 13 (32.50%) VMware
5 12 (30.00%) Windows 10
6 11 (27.50%) Windows 7
6 11 (27.50%) VMware Infrastructure
6 11 (27.50%) Service Delivery
6 11 (27.50%) SLA
7 10 (25.00%) Apple
8 9 (22.50%) Citrix
8 9 (22.50%) Microsoft
8 9 (22.50%) SCCM
8 9 (22.50%) Windows Server 2008
8 9 (22.50%) Windows Server 2012
9 8 (20.00%) DNS
9 8 (20.00%) DHCP
9 8 (20.00%) Windows Server
10 7 (17.50%) Time Management
10 7 (17.50%) Incident Management
11 6 (15.00%) SC Cleared
11 6 (15.00%) Security Cleared
11 6 (15.00%) WAN
11 6 (15.00%) LAN
11 6 (15.00%) Creative Thinking
12 4 (10.00%) Exchange Server 2010
12 4 (10.00%) MS Exchange
12 4 (10.00%) SQL
13 3 (7.50%) Linux

Customer Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.00%) Exchange Server 2010
1 4 (10.00%) MS Exchange
2 1 (2.50%) Blackberry Enterprise Server
2 1 (2.50%) Exchange Server 2007
2 1 (2.50%) Exchange Server 2013
Applications
1 2 (5.00%) Spreadsheet
2 1 (2.50%) Microsoft Office
Cloud Services
1 2 (5.00%) Office 365
2 1 (2.50%) SaaS
Communications & Networking
1 8 (20.00%) DHCP
1 8 (20.00%) DNS
2 6 (15.00%) LAN
2 6 (15.00%) WAN
3 2 (5.00%) TCP/IP
3 2 (5.00%) VoIP
3 2 (5.00%) Wi-Fi
4 1 (2.50%) 802.11
4 1 (2.50%) Bluetooth
4 1 (2.50%) Broadband
4 1 (2.50%) Cisco ASA
4 1 (2.50%) Cisco Nexus
4 1 (2.50%) Internet
4 1 (2.50%) Intranet
4 1 (2.50%) NFC
4 1 (2.50%) Wireless
4 1 (2.50%) xDSL
Database & Business Intelligence
1 2 (5.00%) Relational Database
2 1 (2.50%) GIS
General
1 2 (5.00%) Finance
2 1 (2.50%) Electronics
2 1 (2.50%) Marketing
2 1 (2.50%) Spanish Language
2 1 (2.50%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.50%) 802.1X
Miscellaneous
1 2 (5.00%) Blackberry
1 2 (5.00%) Driving Licence
1 2 (5.00%) Video on Demand
2 1 (2.50%) Fat Client
2 1 (2.50%) iPad
2 1 (2.50%) iPhone
2 1 (2.50%) Thin Client
2 1 (2.50%) Virtual Team
Operating Systems
1 27 (67.50%) Windows
2 12 (30.00%) Windows 10
3 11 (27.50%) Windows 7
4 9 (22.50%) Windows Server 2008
4 9 (22.50%) Windows Server 2012
5 8 (20.00%) Windows Server
6 3 (7.50%) Linux
7 2 (5.00%) Unix
7 2 (5.00%) Windows 8
8 1 (2.50%) Windows Server 2003
8 1 (2.50%) Windows XP
Processes & Methodologies
1 15 (37.50%) Network Management
2 11 (27.50%) Service Delivery
3 7 (17.50%) Incident Management
3 7 (17.50%) Time Management
4 6 (15.00%) Creative Thinking
5 3 (7.50%) Project Management
6 2 (5.00%) Customer Engagement
6 2 (5.00%) DRM
6 2 (5.00%) ITIL
7 1 (2.50%) Active Listening
7 1 (2.50%) Adaptive Security
7 1 (2.50%) CRM
7 1 (2.50%) Customer Requirements
7 1 (2.50%) Migration
7 1 (2.50%) Root Cause Analysis
7 1 (2.50%) Service Management
Programming Languages
1 4 (10.00%) SQL
2 2 (5.00%) C
2 2 (5.00%) Shell Script
Qualifications
1 17 (42.50%) DBS Check
2 6 (15.00%) SC Cleared
2 6 (15.00%) Security Cleared
3 2 (5.00%) DV Cleared
4 1 (2.50%) CCIE
4 1 (2.50%) CCIP
4 1 (2.50%) CCNP
4 1 (2.50%) Cisco Certification
4 1 (2.50%) MCSE
4 1 (2.50%) Microsoft Certification
Quality Assurance & Compliance
1 11 (27.50%) SLA
2 2 (5.00%) Disclosure Scotland
System Software
1 15 (37.50%) Active Directory
2 11 (27.50%) VMware Infrastructure
3 1 (2.50%) VMware ESXi
Systems Management
1 9 (22.50%) SCCM
2 1 (2.50%) Cisco CUCM
2 1 (2.50%) Cisco Prime
2 1 (2.50%) vCenter Server
Vendors
1 13 (32.50%) VMware
2 10 (25.00%) Apple
3 9 (22.50%) Citrix
3 9 (22.50%) Microsoft
4 3 (7.50%) Cisco
4 3 (7.50%) Google
5 2 (5.00%) CA
5 2 (5.00%) HP
5 2 (5.00%) Oracle
6 1 (2.50%) BT
6 1 (2.50%) Computacenter
6 1 (2.50%) Ensim
6 1 (2.50%) Remedy