The median contractor rate for a Customer Support Engineer was £125 per day in advertised job vacancies during the 3 months to 25 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Customer Support Engineer
UK
Rank 576 638 616
Rank change year-on-year +62 -22  
Contract jobs requiring a Customer Support Engineer 17 6 8
As % of all contract IT jobs advertised in the UK 0.038% 0.011% 0.015%
As % of the Job Titles category 0.040% 0.012% 0.016%
Number of daily rates quoted 11 1 2
Median daily rate £125 £175 £444
Median daily rate % change year-on-year -28.57% -60.56%  
90% offered a daily rate of more than £120 £175 £439
10% offered a daily rate of more than £168 £175 £449
UK excluding London median daily rate £121 - £444
Number of hourly rates quoted 4 0 1
Median hourly rate £14.75 - £27.00
UK excluding London median hourly rate £14.75 - £27.00

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42948 50649 50145
As % of all contract IT job vacancies advertised in the UK 94.81% 95.19% 94.81%
Number of daily rates quoted 27820 32762 30258
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1510 1586 1994
Median hourly rate £18.00 £19.00 £17.50
Median hourly rate % change year-on-year -5.26% +8.57%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.22
% change year-on-year -12.50% +16.14%  

Customer Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Customer Support Engineer in the job title.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Support Engineer.

Contractor daily rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Support Engineer over the 3 months to 25 March 2017.

Contractor daily rate histogram for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Support Engineer.

Contractor hourly rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Top 28 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 16 £125 -28.57% 11
South West +6 5 £120 -
Gloucestershire - 5 £120 -
Gloucester - 5 £120 -
London +36 3 £135 -22.85% 6
South East +20 3 £221 -
East of England 0 2 - - 3
Oxfordshire - 2 £168 -
Berkshire +24 1 £275 -
Sunderland - 1 £125 -
Yorkshire - 1 - -
North East - 1 £125 -
North West - 1 - - 1
Welwyn Garden City - 1 - -
Abingdon - 1 - -
East Yorkshire - 1 - -
Tyne and Wear - 1 £125 -
Manchester - 1 - - 1
Twickenham - 1 £155 -
Salford - 1 - -
Bedford - 1 - -
Reading - 1 £275 -
North Lanarkshire - 1 - -
Scotland - 1 - -
Hull - 1 - -
Bellshill - 1 - -
Bedfordshire - 1 - -
Hertfordshire - 1 - - 2

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 25 March 2017, Customer Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Support Engineer in the job title.

1 28 (70.00%) Windows
2 23 (57.50%) DBS Check
3 20 (50.00%) Microsoft
4 19 (47.50%) SLA
5 17 (42.50%) Apple
6 15 (37.50%) Active Directory
7 14 (35.00%) MS Office
7 14 (35.00%) Network Management
8 12 (30.00%) Internet
9 11 (27.50%) Service Delivery
9 11 (27.50%) Windows 7
10 10 (25.00%) Windows Server 2012
11 9 (22.50%) Time Management
11 9 (22.50%) Windows Server 2008
12 8 (20.00%) Apple iOS
13 7 (17.50%) Mac OS X
13 7 (17.50%) MS Excel
14 6 (15.00%) VMware
14 6 (15.00%) VMware Infrastructure
14 6 (15.00%) Windows Server
15 5 (12.50%) Mac OS
15 5 (12.50%) Incident Management
15 5 (12.50%) Windows XP
15 5 (12.50%) DHCP
15 5 (12.50%) DNS
15 5 (12.50%) Citrix
16 4 (10.00%) MS Exchange
16 4 (10.00%) Backup Exec
16 4 (10.00%) Wireless
16 4 (10.00%) Windows Server 2003

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.00%) Exchange Server 2007
1 4 (10.00%) Exchange Server 2010
1 4 (10.00%) MS Exchange
2 3 (7.50%) Exchange Server 2003
3 2 (5.00%) CMS
3 2 (5.00%) SharePoint
4 1 (2.50%) Exchange Server 2013
Applications
1 14 (35.00%) MS Office
2 7 (17.50%) MS Excel
3 3 (7.50%) Spreadsheet
Business Applications
1 3 (7.50%) Payment Gateway
Cloud Services
1 4 (10.00%) Office 365
2 2 (5.00%) SaaS
Communications & Networking
1 12 (30.00%) Internet
2 5 (12.50%) DHCP
2 5 (12.50%) DNS
3 4 (10.00%) Wireless
4 2 (5.00%) Intranet
4 2 (5.00%) Skype
4 2 (5.00%) VLAN
5 1 (2.50%) BGP
5 1 (2.50%) Cisco IOS
5 1 (2.50%) IOS XR
5 1 (2.50%) LAN
5 1 (2.50%) OSPF
5 1 (2.50%) TCP/IP
5 1 (2.50%) VoIP
5 1 (2.50%) WAN
Database & Business Intelligence
1 2 (5.00%) Big Data
General
1 2 (5.00%) Advertising
1 2 (5.00%) Banking
1 2 (5.00%) Marketing
1 2 (5.00%) Multimedia
2 1 (2.50%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.50%) HTML
Miscellaneous
1 3 (7.50%) Analytical Skills
2 2 (5.00%) EFT
3 1 (2.50%) Driving Licence
3 1 (2.50%) PDA
3 1 (2.50%) Smartphone
3 1 (2.50%) Virtual Team
Operating Systems
1 28 (70.00%) Windows
2 11 (27.50%) Windows 7
3 10 (25.00%) Windows Server 2012
4 9 (22.50%) Windows Server 2008
5 8 (20.00%) Apple iOS
6 7 (17.50%) Mac OS X
7 6 (15.00%) Windows Server
8 5 (12.50%) Mac OS
8 5 (12.50%) Windows XP
9 4 (10.00%) Windows Server 2003
10 3 (7.50%) Windows Vista
11 2 (5.00%) Windows 8
Processes & Methodologies
1 14 (35.00%) Network Management
2 11 (27.50%) Service Delivery
3 9 (22.50%) Time Management
4 5 (12.50%) Incident Management
5 3 (7.50%) ITIL
6 2 (5.00%) Analytics
6 2 (5.00%) CRM
6 2 (5.00%) E-Commerce
6 2 (5.00%) Marketing Analytics
6 2 (5.00%) Service Management
7 1 (2.50%) Line Management
7 1 (2.50%) Matrix Organization
7 1 (2.50%) Mentoring
7 1 (2.50%) Root Cause Analysis
Programming Languages
1 2 (5.00%) Java
1 2 (5.00%) PHP
Qualifications
1 23 (57.50%) DBS Check
2 1 (2.50%) CCIP
2 1 (2.50%) CCNA
2 1 (2.50%) CCNP
2 1 (2.50%) Cisco Certification
2 1 (2.50%) Network+ Certification
Quality Assurance & Compliance
1 19 (47.50%) SLA
System Software
1 15 (37.50%) Active Directory
2 6 (15.00%) VMware Infrastructure
Systems Management
1 4 (10.00%) Backup Exec
2 2 (5.00%) SCCM
Vendors
1 20 (50.00%) Microsoft
2 17 (42.50%) Apple
3 6 (15.00%) VMware
4 5 (12.50%) Citrix
5 3 (7.50%) Cisco
6 2 (5.00%) Google
7 1 (2.50%) CommVault
7 1 (2.50%) Sun
Rugby, Warwickshire
LA International
Rate: £17 - £18 per hour
Posted: 5 days ago