Customer Support Engineer
UK
The median Customer Support Engineer daily rate in the UK is £240, according to job vacancies posted in the 6 months leading up to 2 May 2025.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 2 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 519 | 592 | 706 |
| Rank change year-on-year | +73 | +114 | +144 |
| Contract jobs requiring a Customer Support Engineer | 1 | 6 | 6 |
| As % of all contract jobs advertised in the UK | 0.003% | 0.014% | 0.010% |
| As % of the Job Titles category | 0.004% | 0.015% | 0.011% |
| Number of daily rates quoted | 1 | 0 | 3 |
| 10th Percentile | - | - | - |
| 25th Percentile | £235 | - | £181 |
| Median daily rate (50th Percentile) | £240 | - | £188 |
| Median % change year-on-year | - | - | +41.51% |
| 75th Percentile | £245 | - | £254 |
| 90th Percentile | - | - | £291 |
| UK excluding London median daily rate | £240 | - | - |
| Number of hourly rates quoted | 0 | 1 | 3 |
| 10th Percentile | - | - | £24.70 |
| 25th Percentile | - | £180.25 | £35.13 |
| Median hourly rate | - | £184.50 | £55.00 |
| Median % change year-on-year | - | +235.45% | - |
| 75th Percentile | - | £188.75 | £57.50 |
| 90th Percentile | - | - | - |
| UK excluding London median hourly rate | - | - | £36.75 |
All Contract IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 27,138 | 40,367 | 56,304 |
| % of contract IT jobs with a recognized job title | 92.49% | 92.78% | 94.61% |
| Number of daily rates quoted | 17,714 | 26,265 | 39,350 |
| 10th Percentile | £300 | £275 | £313 |
| 25th Percentile | £406 | £410 | £425 |
| Median daily rate (50th Percentile) | £515 | £525 | £540 |
| Median % change year-on-year | -1.90% | -2.78% | +2.86% |
| 75th Percentile | £625 | £638 | £650 |
| 90th Percentile | £738 | £750 | £750 |
| UK excluding London median daily rate | £475 | £493 | £500 |
| % change year-on-year | -3.55% | -1.50% | +5.26% |
| Number of hourly rates quoted | 1,034 | 2,668 | 1,565 |
| 10th Percentile | £14.06 | £12.86 | £14.25 |
| 25th Percentile | £18.50 | £16.30 | £19.40 |
| Median hourly rate | £29.00 | £36.02 | £45.00 |
| Median % change year-on-year | -19.49% | -19.95% | +91.49% |
| 75th Percentile | £62.50 | £60.75 | £65.75 |
| 90th Percentile | £75.00 | £72.50 | £75.75 |
| UK excluding London median hourly rate | £28.00 | £39.50 | £42.43 |
| % change year-on-year | -29.11% | -6.91% | +117.60% |
Customer Support Engineer
Job Vacancy Trend
Job postings that featured Customer Support Engineer in the job title as a proportion of all IT jobs advertised.
Customer Support Engineer
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer Support Engineer.
Customer Support Engineer
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer Support Engineer.
Customer Support Engineer
Top 4 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 6 months to 2 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +58 | 1 | £240 | - | 14 |
| England | +53 | 1 | £240 | - | 17 |
| North of England | - | 1 | £240 | - | |
| Yorkshire | - | 1 | £240 | - |
Customer Support Engineer Skill Set
Top 23 Co-occurring Skills and Capabilities
For the 6 months to 2 May 2025, Customer Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Customer Support Engineer in the job title.
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Customer Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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