Period
to 24 September 2018

The median contractor rate for a Customer Support Engineer was £175 per day in advertised job vacancies during the 6 months to 24 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Support Engineer
UK
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 866 847 867
Rank change year-on-year -19 +20 +31
Contract jobs requiring a Customer Support Engineer 26 30 17
As % of all contract IT jobs advertised in the UK 0.026% 0.031% 0.016%
As % of the Job Titles category 0.027% 0.032% 0.017%
Number of daily rates quoted 15 16 12
UK median daily rate £175 £155 £154
Median daily rate % change year-on-year +12.72% +0.98% -20.13%
10th Percentile £144 £128 £135
90th Percentile £286 £238 £214
UK excluding London median daily rate £164 £151 £155
% change year-on-year +8.80% -2.90% +14.81%
Number of hourly rates quoted 8 10 2
UK median hourly rate £16.88 £16.38 £14.35
Median hourly rate % change year-on-year +3.05% +14.11% +19.58%
10th Percentile £14.18 £12.95 £10.87
90th Percentile £18.70 £32.80 £17.83
UK excluding London median hourly rate £16.25 £15.25 £10.00
% change year-on-year +6.56% +52.50% -15.11%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,601 92,453 101,204
% of contract IT jobs with a recognized job title 94.75% 94.93% 94.86%
Number of daily rates quoted 63,460 60,485 66,065
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,142 2,765 3,187
UK median hourly rate £17.50 £18.92 £18.94
Median hourly rate % change year-on-year -7.51% -0.08% +6.02%
10th Percentile £11.00 £10.75 £10.28
90th Percentile £48.75 £48.75 £46.25
UK excluding London median hourly rate £17.50 £18.00 £18.50
% change year-on-year -2.78% -2.70% +5.71%

Customer Support Engineer
Job Vacancy Trend

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Support Engineer.

Contractor daily rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Support Engineer over the 6 months to 24 September 2018.

Contractor daily rate histogram for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Support Engineer.

Contractor hourly rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 21 £178 +5.97% 3
UK excluding London -17 13 £164 +8.80% 3
London -8 9 £263 +50.00%
South East -12 5 £200 +40.11%
North of England -25 4 £160 -8.43% 1
South West -8 2 £150 - 2
North West -16 2 £183 +4.29%
East of England -6 1 - -
Yorkshire -21 1 £143 -18.29% 1
Scotland -27 1 - -
North East - 1 £129 -

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 September 2018, Customer Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Customer Support Engineer in the job title.

1 15 (57.69%) Windows
2 10 (38.46%) Apple
2 10 (38.46%) Windows 10
3 9 (34.62%) DBS Check
3 9 (34.62%) Citrix
4 8 (30.77%) VMware
4 8 (30.77%) Windows Server 2008
4 8 (30.77%) Windows Server 2012
5 7 (26.92%) Problem-Solving
5 7 (26.92%) VMware Infrastructure
5 7 (26.92%) Active Directory
5 7 (26.92%) DNS
5 7 (26.92%) DHCP
5 7 (26.92%) Service Delivery
6 6 (23.08%) Windows Server
6 6 (23.08%) Network Management
7 4 (15.38%) Cisco
8 3 (11.54%) Microsoft
8 3 (11.54%) HP
8 3 (11.54%) SQL
8 3 (11.54%) Finance
8 3 (11.54%) Security Cleared
8 3 (11.54%) Windows 7
9 2 (7.69%) HP ALM
9 2 (7.69%) Self-Motivation
9 2 (7.69%) Customer Engagement
9 2 (7.69%) Analytical Skills
9 2 (7.69%) Kalman Filter
9 2 (7.69%) Relational Database
9 2 (7.69%) Video on Demand

Customer Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.85%) SharePoint
Applications
1 2 (7.69%) Microsoft Office
Cloud Services
1 2 (7.69%) Office 365
2 1 (3.85%) OneDrive
Communications & Networking
1 7 (26.92%) DHCP
1 7 (26.92%) DNS
2 2 (7.69%) TCP/IP
2 2 (7.69%) Wireshark
3 1 (3.85%) Cisco IOS
3 1 (3.85%) Firewall
3 1 (3.85%) IPsec
3 1 (3.85%) LAN
3 1 (3.85%) SAN
3 1 (3.85%) Wireless
Database & Business Intelligence
1 2 (7.69%) Relational Database
General
1 3 (11.54%) Finance
2 2 (7.69%) Telecoms
3 1 (3.85%) Banking
3 1 (3.85%) Marketing
Libraries, Frameworks & Software Standards
1 2 (7.69%) XML
Miscellaneous
1 2 (7.69%) Analytical Skills
1 2 (7.69%) Management Information System
1 2 (7.69%) Self-Motivation
1 2 (7.69%) Video on Demand
2 1 (3.85%) Blackberry
2 1 (3.85%) Data Centre
2 1 (3.85%) Digital Signage
2 1 (3.85%) Driving Licence
2 1 (3.85%) Fat Client
2 1 (3.85%) Thin Client
2 1 (3.85%) User Experience
2 1 (3.85%) Virtual Team
Operating Systems
1 15 (57.69%) Windows
2 10 (38.46%) Windows 10
3 8 (30.77%) Windows Server 2008
3 8 (30.77%) Windows Server 2012
4 6 (23.08%) Windows Server
5 3 (11.54%) Windows 7
6 2 (7.69%) Linux
7 1 (3.85%) Apple iOS
7 1 (3.85%) Mac OS
7 1 (3.85%) Windows XP
Processes & Methodologies
1 7 (26.92%) Problem-Solving
1 7 (26.92%) Service Delivery
2 6 (23.08%) Network Management
3 2 (7.69%) Customer Engagement
3 2 (7.69%) DRM
3 2 (7.69%) Kalman Filter
3 2 (7.69%) Project Management
4 1 (3.85%) Antivirus Management
4 1 (3.85%) Asset Management
4 1 (3.85%) Break/Fix
4 1 (3.85%) Coaching
4 1 (3.85%) Continuous Improvement
4 1 (3.85%) Hardware Maintenance
4 1 (3.85%) Incident Management
4 1 (3.85%) ITSM
4 1 (3.85%) Matrix Organization
4 1 (3.85%) Migration
4 1 (3.85%) Programme Management
4 1 (3.85%) Software Deployment
4 1 (3.85%) Stakeholder Engagement
Programming Languages
1 3 (11.54%) SQL
2 2 (7.69%) Python
3 1 (3.85%) C
Qualifications
1 9 (34.62%) DBS Check
2 3 (11.54%) Security Cleared
3 2 (7.69%) SC Cleared
4 1 (3.85%) A+ Certification
Quality Assurance & Compliance
1 2 (7.69%) SLA
2 1 (3.85%) Disclosure Scotland
System Software
1 7 (26.92%) Active Directory
1 7 (26.92%) VMware Infrastructure
2 1 (3.85%) VMware ESXi
Systems Management
1 2 (7.69%) HP ALM
2 1 (3.85%) SCCM
2 1 (3.85%) Systems Management Server (SMS)
Vendors
1 10 (38.46%) Apple
2 9 (34.62%) Citrix
3 8 (30.77%) VMware
4 4 (15.38%) Cisco
5 3 (11.54%) HP
5 3 (11.54%) Microsoft
6 2 (7.69%) CA
7 1 (3.85%) Google
7 1 (3.85%) Meru Networks
7 1 (3.85%) ServiceNow
7 1 (3.85%) Wyse