The median contractor rate for a Customer Support Engineer was £151 per day in advertised job vacancies during the 3 months to 25 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Support Engineer
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 574 645 626
Rank change year-on-year +71 -19  
Contract jobs requiring a Customer Support Engineer 13 7 10
As % of all contract IT jobs advertised in the UK 0.028% 0.013% 0.018%
As % of the Job Titles category 0.030% 0.014% 0.019%
Number of daily rates quoted 8 3 3
Median daily rate £151 £140 £250
Median daily rate % change year-on-year +7.50% -44.00%  
90% offered a daily rate of more than £144 £140 £142
10% offered a daily rate of more than £195 £388 £418
UK excluding London median daily rate £151 £140 £250
% change year-on-year +7.50% -44.00%  
Number of hourly rates quoted 3 1 3
Median hourly rate £13.00 £18.70 £13.46
Median hourly rate % change year-on-year -30.48% +38.93%  
90% offered a hourly rate of more than £12.60 £18.70 £10.69
10% offered a hourly rate of more than £16.60 £18.70 £13.89
UK excluding London median hourly rate £13.00 - £12.00

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43855 50329 53147
As % of all contract IT job vacancies advertised in the UK 94.75% 94.86% 94.84%
Number of daily rates quoted 28363 32827 33406
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £245
10% offered a daily rate of more than £600 £600 £568
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1353 1495 2037
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

Customer Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Customer Support Engineer in the job title.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Support Engineer.

Contractor daily rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Support Engineer over the 3 months to 25 June 2017.

Contractor daily rate histogram for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Support Engineer.

Contractor hourly rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Scotland - 7 £151 -
England +47 6 £219 +56.25% 6
Aberdeen - 5 £151 -
London +7 2 £278 - 3
East of England -7 2 £160 -
Aberdeenshire - 2 £160 -
Fraserburgh - 2 £160 -
Hertfordshire - 2 £160 -
South East +39 1 - - 2
South West +1 1 - -
Portsmouth - 1 - -
Hemel Hempstead - 1 £160 -
Swindon - 1 - -
Hampshire - 1 - - 1
Wiltshire - 1 - -

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, Customer Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Support Engineer in the job title.

1 19 (63.33%) Windows
2 16 (53.33%) Active Directory
3 14 (46.67%) SLA
3 14 (46.67%) DBS Check
4 13 (43.33%) Apple
5 12 (40.00%) Windows Server 2008
6 10 (33.33%) Windows 7
6 10 (33.33%) Windows Server 2012
7 9 (30.00%) VMware Infrastructure
7 9 (30.00%) Exchange Server 2010
7 9 (30.00%) Exchange Server 2007
7 9 (30.00%) SCCM
7 9 (30.00%) MS Exchange
7 9 (30.00%) Windows Server 2003
7 9 (30.00%) VMware
8 8 (26.67%) VoIP
8 8 (26.67%) Microsoft
9 7 (23.33%) Windows Server
10 6 (20.00%) Exchange Server 2013
10 6 (20.00%) Network Management
10 6 (20.00%) Service Delivery
11 5 (16.67%) Internet
11 5 (16.67%) Windows 10
12 4 (13.33%) Apple iOS
12 4 (13.33%) C
12 4 (13.33%) Microsoft Office
13 3 (10.00%) DHCP
13 3 (10.00%) Cisco
13 3 (10.00%) Windows XP
13 3 (10.00%) DNS

Customer Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (30.00%) Exchange Server 2007
1 9 (30.00%) Exchange Server 2010
1 9 (30.00%) MS Exchange
2 6 (20.00%) Exchange Server 2013
3 3 (10.00%) Exchange Server 2003
4 2 (6.67%) SharePoint
Applications
1 4 (13.33%) Microsoft Office
2 2 (6.67%) Spreadsheet
Business Applications
1 1 (3.33%) Payment Gateway
Cloud Services
1 2 (6.67%) SaaS
2 1 (3.33%) Office 365
Communications & Networking
1 8 (26.67%) VoIP
2 5 (16.67%) Internet
3 3 (10.00%) DHCP
3 3 (10.00%) DNS
3 3 (10.00%) Wireless
4 2 (6.67%) Skype
4 2 (6.67%) TCP/IP
5 1 (3.33%) BGP
5 1 (3.33%) Cisco IOS
5 1 (3.33%) Intranet
5 1 (3.33%) IOS XR
5 1 (3.33%) LAN
5 1 (3.33%) OSPF
5 1 (3.33%) WAN
Database & Business Intelligence
1 2 (6.67%) Big Data
1 2 (6.67%) Relational Database
General
1 2 (6.67%) Advertising
1 2 (6.67%) Marketing
2 1 (3.33%) Banking
2 1 (3.33%) Finance
Libraries, Frameworks & Software Standards
1 1 (3.33%) HTML
Miscellaneous
1 3 (10.00%) Analytical Skills
2 2 (6.67%) Driving Licence
2 2 (6.67%) Video on Demand
3 1 (3.33%) EFT
3 1 (3.33%) PDA
3 1 (3.33%) Virtual Team
Operating Systems
1 19 (63.33%) Windows
2 12 (40.00%) Windows Server 2008
3 10 (33.33%) Windows 7
3 10 (33.33%) Windows Server 2012
4 9 (30.00%) Windows Server 2003
5 7 (23.33%) Windows Server
6 5 (16.67%) Windows 10
7 4 (13.33%) Apple iOS
8 3 (10.00%) Mac OS X
8 3 (10.00%) Windows Vista
8 3 (10.00%) Windows XP
9 2 (6.67%) Linux
9 2 (6.67%) Unix
10 1 (3.33%) Mac OS
Processes & Methodologies
1 6 (20.00%) Network Management
1 6 (20.00%) Service Delivery
2 3 (10.00%) Incident Management
2 3 (10.00%) Time Management
3 2 (6.67%) Analytics
3 2 (6.67%) DRM
3 2 (6.67%) ITIL
3 2 (6.67%) Marketing Analytics
3 2 (6.67%) Project Management
4 1 (3.33%) Line Management
4 1 (3.33%) Matrix Organization
4 1 (3.33%) Root Cause Analysis
4 1 (3.33%) Service Management
Programming Languages
1 4 (13.33%) C
2 2 (6.67%) Shell Script
2 2 (6.67%) SQL
3 1 (3.33%) Java
3 1 (3.33%) PHP
Qualifications
1 14 (46.67%) DBS Check
2 1 (3.33%) CCIP
2 1 (3.33%) CCNA
2 1 (3.33%) CCNP
2 1 (3.33%) Cisco Certification
Quality Assurance & Compliance
1 14 (46.67%) SLA
System Software
1 16 (53.33%) Active Directory
2 9 (30.00%) VMware Infrastructure
Systems Management
1 9 (30.00%) SCCM
2 1 (3.33%) Backup Exec
Vendors
1 13 (43.33%) Apple
2 9 (30.00%) VMware
3 8 (26.67%) Microsoft
4 3 (10.00%) Cisco
4 3 (10.00%) Citrix
5 2 (6.67%) CA
5 2 (6.67%) Google
5 2 (6.67%) Oracle
6 1 (3.33%) CommVault
6 1 (3.33%) HP