The median annual salary for a Customer Support Engineer was £32,500 in advertised job vacancies during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
UK
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 857 853 928
Rank change year-on-year -4 +75  
Permanent jobs requiring a Customer Support Engineer 26 70 47
As % of all permanent IT jobs advertised in the UK 0.030% 0.071% 0.042%
As % of the Job Titles category 0.031% 0.074% 0.044%
Number of salaries quoted 25 70 26
Median salary £32,500 £27,500 £32,500
Median salary % change year-on-year +18.18% -15.38%  
90% offered a salary of more than £22,900 £22,000 £18,500
10% offered a salary of more than £35,000 £42,500 £39,500
UK excluding London median salary £32,500 £28,500 £32,500
% change year-on-year +14.03% -12.30%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84418 95048 107138
As % of all permanent IT job vacancies advertised in the UK 95.97% 96.53% 96.59%
Number of salaries quoted 69006 80088 88313
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Customer Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Customer Support Engineer in the job title.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer.

Salary trend for Customer Support Engineer in the UK

Customer Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Customer Support Engineer over the 3 months to 24 June 2017.

Salary histogram for Customer Support Engineer in the UK

Customer Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 26 £32,500 +18.18% 6
South East +37 18 £32,500 +14.03% 2
Hampshire +25 10 £32,500 -16.12% 1
Farnborough +15 10 £32,500 -23.52% 1
Berkshire +33 6 £22,500 -40.00%
South West +2 4 £35,000 +42.85%
Bristol - 4 £35,000 -
Wokingham +24 3 £22,500 -
East of England -2 3 £35,000 +16.66%
Reading - 3 £27,500 -
Essex - 2 £35,000 -
Oxfordshire +9 1 £23,500 -17.54% 1
London +7 1 £32,500 +30.00% 3
Hertfordshire -2 1 £27,000 -22.85%
Surrey - 1 £27,500 -

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 June 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 29 (64.44%) Windows
2 15 (33.33%) Microsoft Office
2 15 (33.33%) Telecoms
3 14 (31.11%) Finance
3 14 (31.11%) SQL
3 14 (31.11%) SLA
4 13 (28.89%) Active Directory
5 12 (26.67%) Java
6 11 (24.44%) Root Cause Analysis
6 11 (24.44%) Bash Shell
6 11 (24.44%) MySQL
6 11 (24.44%) DNS
6 11 (24.44%) Shell Script
7 10 (22.22%) Business Intelligence
7 10 (22.22%) Oracle
7 10 (22.22%) SAP
7 10 (22.22%) Microsoft Excel
7 10 (22.22%) ETL
7 10 (22.22%) Banking
7 10 (22.22%) Manufacturing
7 10 (22.22%) Electronics
7 10 (22.22%) Programme Management
7 10 (22.22%) Knowledge Management
7 10 (22.22%) SAP Oil and Gas
7 10 (22.22%) Microsoft PowerPoint
7 10 (22.22%) Marketing
7 10 (22.22%) Problem Management
7 10 (22.22%) Digital Marketing
7 10 (22.22%) SWIFT
7 10 (22.22%) Anti-Money Laundering

Customer Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (15.56%) MS Exchange
2 3 (6.67%) Exchange Server 2003
2 3 (6.67%) Exchange Server 2007
2 3 (6.67%) Exchange Server 2010
3 2 (4.44%) Apache
3 2 (4.44%) SharePoint
3 2 (4.44%) SharePoint 2010
3 2 (4.44%) SharePoint 2013
4 1 (2.22%) Apache ServiceMix
4 1 (2.22%) IIS
4 1 (2.22%) JBoss
4 1 (2.22%) lighttpd
4 1 (2.22%) Tomcat
4 1 (2.22%) WebLogic
Applications
1 15 (33.33%) Microsoft Office
2 10 (22.22%) Microsoft Excel
2 10 (22.22%) Microsoft PowerPoint
Business Applications
1 10 (22.22%) SAP Oil and Gas
Cloud Services
1 6 (13.33%) Office 365
2 1 (2.22%) Amazon AWS
2 1 (2.22%) Catchpoint
Communications & Networking
1 11 (24.44%) DNS
2 7 (15.56%) HTTP
2 7 (15.56%) SSL
2 7 (15.56%) VLAN
3 6 (13.33%) Firewall
3 6 (13.33%) IPsec
3 6 (13.33%) Network Security
3 6 (13.33%) SMTP
4 4 (8.89%) DHCP
5 3 (6.67%) Internet
5 3 (6.67%) Wireless
6 2 (4.44%) Broadband
6 2 (4.44%) Ethernet
7 1 (2.22%) ADSL
7 1 (2.22%) LAN
7 1 (2.22%) PBX
7 1 (2.22%) TCP/IP
7 1 (2.22%) WAN
7 1 (2.22%) Wi-Fi
Database & Business Intelligence
1 11 (24.44%) MySQL
2 3 (6.67%) PostgreSQL
3 1 (2.22%) SQL Server
Development Applications
1 1 (2.22%) Git (software)
1 1 (2.22%) Subversion
General
1 15 (33.33%) Telecoms
2 14 (31.11%) Finance
3 10 (22.22%) Banking
3 10 (22.22%) Electronics
3 10 (22.22%) Manufacturing
3 10 (22.22%) Marketing
4 4 (8.89%) Retail
5 2 (4.44%) Advertising
6 1 (2.22%) Law
Libraries, Frameworks & Software Standards
1 1 (2.22%) .NET
1 1 (2.22%) J2EE
1 1 (2.22%) Web Services
Miscellaneous
1 10 (22.22%) SWIFT
2 4 (8.89%) Analytical Skills
2 4 (8.89%) Management Information System
3 3 (6.67%) Blackberry
3 3 (6.67%) iPhone
4 1 (2.22%) Computer Science
4 1 (2.22%) Linux Command Line
4 1 (2.22%) Social Media
4 1 (2.22%) Virtual Team
Operating Systems
1 29 (64.44%) Windows
2 7 (15.56%) Windows 7
2 7 (15.56%) Windows 8
2 7 (15.56%) Windows Server 2008
3 6 (13.33%) Linux
3 6 (13.33%) Windows 10
4 5 (11.11%) Windows Server 2012
5 3 (6.67%) Android
5 3 (6.67%) Apple iOS
5 3 (6.67%) Windows Server 2003
5 3 (6.67%) Windows Vista
5 3 (6.67%) Windows XP
6 1 (2.22%) Unix
6 1 (2.22%) Windows Server
Processes & Methodologies
1 11 (24.44%) Root Cause Analysis
2 10 (22.22%) Anti-Money Laundering
2 10 (22.22%) Business Intelligence
2 10 (22.22%) Digital Marketing
2 10 (22.22%) ETL
2 10 (22.22%) Knowledge Management
2 10 (22.22%) Problem Management
2 10 (22.22%) Programme Management
3 7 (15.56%) Project Management
4 6 (13.33%) Data Privacy
4 6 (13.33%) Service Delivery
5 4 (8.89%) Coaching
5 4 (8.89%) Network Management
6 3 (6.67%) Data Security
6 3 (6.67%) ITIL
6 3 (6.67%) Mobile Device Management
6 3 (6.67%) Software Distribution
7 2 (4.44%) Data Management
8 1 (2.22%) Continuous Integration
8 1 (2.22%) Software Engineering
Programming Languages
1 14 (31.11%) SQL
2 12 (26.67%) Java
3 11 (24.44%) Bash Shell
3 11 (24.44%) Shell Script
4 2 (4.44%) Python
5 1 (2.22%) C
5 1 (2.22%) C++
5 1 (2.22%) Perl
5 1 (2.22%) PHP
Qualifications
1 8 (17.78%) CCNA
1 8 (17.78%) Cisco Certification
2 3 (6.67%) Degree
3 2 (4.44%) DBS Check
4 1 (2.22%) Linux+ Certification
4 1 (2.22%) MCTS
4 1 (2.22%) Microsoft Certification
4 1 (2.22%) PMI Certification
4 1 (2.22%) PMP
4 1 (2.22%) SC Cleared
4 1 (2.22%) Security Cleared
Quality Assurance & Compliance
1 14 (31.11%) SLA
2 1 (2.22%) QA
System Software
1 13 (28.89%) Active Directory
2 4 (8.89%) VMware Infrastructure
Systems Management
1 4 (8.89%) SCCM
2 1 (2.22%) Backup Exec
Vendors
1 10 (22.22%) Oracle
1 10 (22.22%) SAP
2 8 (17.78%) Citrix
3 6 (13.33%) CheckPoint
3 6 (13.33%) Cisco
3 6 (13.33%) WatchGuard
4 5 (11.11%) Apple
4 5 (11.11%) Microsoft
5 4 (8.89%) VMware
6 2 (4.44%) Google
6 2 (4.44%) Nintex
7 1 (2.22%) Salesforce.com
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