Period
to 22 November 2017

The median annual salary for a Customer Support Engineer was £26,500 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 1120 1153 1251
Rank change year-on-year +33 +98 -39
Permanent jobs requiring a Customer Support Engineer 62 72 58
As % of all permanent IT jobs advertised in the UK 0.034% 0.038% 0.027%
As % of the Job Titles category 0.036% 0.039% 0.028%
Number of salaries quoted 52 70 49
UK median annual salary £26,500 £28,500 £25,000
Median salary % change year-on-year -7.02% +14.00% -3.85%
10th Percentile £21,550 £22,950 £16,500
90th Percentile £41,500 £48,750 £42,500
UK excluding London median annual salary £26,500 £28,500 £26,000
% change year-on-year -7.02% +9.62% +8.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Customer Support Engineer
Job Vacancy Trend

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer.

Salary trend for Customer Support Engineer in the UK

Customer Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Customer Support Engineer over the 6 months to 22 November 2017.

Salary histogram for Customer Support Engineer in the UK

Customer Support Engineer
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 53 £26,750 -6.14% 5
London -6 27 £30,750 +11.82% 2
UK excluding London +28 26 £26,500 -7.02% 3
South East +27 17 £31,250 +9.65% 3
North of England -2 5 £26,000 +40.54%
North West - 5 £26,000 -
East of England +16 2 £36,000 +63.64%
Midlands +31 1 £21,000 -19.23%
South West +10 1 £35,000 +42.86%
West Midlands +4 1 £21,000 -19.23%

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 32 (51.61%) Windows
2 26 (41.94%) DNS
3 25 (40.32%) Microsoft Office
4 22 (35.48%) Linux
5 19 (30.65%) Microsoft
6 18 (29.03%) SQL
7 17 (27.42%) TCP/IP
7 17 (27.42%) Finance
8 16 (25.81%) SLA
8 16 (25.81%) MySQL
9 15 (24.19%) Telecoms
10 14 (22.58%) Firewall
10 14 (22.58%) Windows 10
11 13 (20.97%) Analytical Skills
11 13 (20.97%) Root Cause Analysis
11 13 (20.97%) Linux Command Line
11 13 (20.97%) Cisco
11 13 (20.97%) VPN
12 12 (19.35%) DHCP
12 12 (19.35%) LAN
12 12 (19.35%) Citrix
12 12 (19.35%) Active Directory
12 12 (19.35%) Windows Server
12 12 (19.35%) Veeam
13 11 (17.74%) Cisco ASA
13 11 (17.74%) SWIFT
13 11 (17.74%) G Suite
13 11 (17.74%) Palo Alto
13 11 (17.74%) HP
13 11 (17.74%) Windows Server 2003

Customer Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (16.13%) Skype for Business
2 7 (11.29%) WordPress
3 3 (4.84%) Apache
4 2 (3.23%) IIS
4 2 (3.23%) lighttpd
5 1 (1.61%) Confluence
5 1 (1.61%) JBoss
5 1 (1.61%) MQSeries
5 1 (1.61%) SharePoint
5 1 (1.61%) WebSphere
Applications
1 25 (40.32%) Microsoft Office
2 9 (14.52%) Microsoft Excel
2 9 (14.52%) Microsoft PowerPoint
Cloud Services
1 11 (17.74%) G Suite
2 7 (11.29%) Cloud Computing
3 4 (6.45%) SaaS
4 2 (3.23%) Catchpoint
Communications & Networking
1 26 (41.94%) DNS
2 17 (27.42%) TCP/IP
3 14 (22.58%) Firewall
4 13 (20.97%) VPN
5 12 (19.35%) DHCP
5 12 (19.35%) LAN
6 11 (17.74%) ADSL
6 11 (17.74%) Cisco ASA
6 11 (17.74%) DSL
6 11 (17.74%) VoIP
7 10 (16.13%) SAN
8 7 (11.29%) HTTP
9 3 (4.84%) Internet
9 3 (4.84%) SSL
10 2 (3.23%) IPsec
10 2 (3.23%) VLAN
11 1 (1.61%) MPLS
11 1 (1.61%) Network Security
11 1 (1.61%) WAN
11 1 (1.61%) Wi-Fi
Database & Business Intelligence
1 16 (25.81%) MySQL
2 3 (4.84%) SQL Server
3 2 (3.23%) PostgreSQL
4 1 (1.61%) Oracle Database
Development Applications
1 1 (1.61%) JIRA
General
1 17 (27.42%) Finance
2 15 (24.19%) Telecoms
3 10 (16.13%) Marketing
4 9 (14.52%) Electronics
4 9 (14.52%) Manufacturing
5 8 (12.90%) Banking
6 3 (4.84%) French Language
7 1 (1.61%) Financial Institution
7 1 (1.61%) German Language
7 1 (1.61%) Italian Language
7 1 (1.61%) Spanish Language
Libraries, Frameworks & Software Standards
1 9 (14.52%) HTML
2 8 (12.90%) CSS
3 7 (11.29%) LAMP
3 7 (11.29%) LEMP Stack
4 2 (3.23%) .NET
5 1 (1.61%) DHTML
5 1 (1.61%) FIX Protocol
Miscellaneous
1 13 (20.97%) Analytical Skills
1 13 (20.97%) Linux Command Line
2 11 (17.74%) SWIFT
3 3 (4.84%) Computer Science
4 2 (3.23%) Data Centre
4 2 (3.23%) Management Information System
5 1 (1.61%) Client/Server
5 1 (1.61%) Derivative
5 1 (1.61%) Distributed Denial-of-Service
5 1 (1.61%) EMC VNX
5 1 (1.61%) Equities
5 1 (1.61%) Equity Derivative
5 1 (1.61%) Hedge funds
5 1 (1.61%) Robotics
5 1 (1.61%) Virtual Team
5 1 (1.61%) Wiki
Operating Systems
1 32 (51.61%) Windows
2 22 (35.48%) Linux
3 14 (22.58%) Windows 10
4 12 (19.35%) Windows Server
5 11 (17.74%) Windows Server 2003
5 11 (17.74%) Windows XP
6 9 (14.52%) Unix
7 2 (3.23%) Windows 7
8 1 (1.61%) AIX
8 1 (1.61%) Data ONTAP
8 1 (1.61%) Debian
8 1 (1.61%) Red Hat Enterprise Linux
8 1 (1.61%) Solaris
8 1 (1.61%) Ubuntu
8 1 (1.61%) Windows 8
8 1 (1.61%) Windows Server 2008
8 1 (1.61%) Windows Server 2012
Processes & Methodologies
1 13 (20.97%) Root Cause Analysis
2 9 (14.52%) Business Intelligence
2 9 (14.52%) Digital Marketing
2 9 (14.52%) Programme Management
3 8 (12.90%) Anti-Money Laundering
3 8 (12.90%) ETL
3 8 (12.90%) Knowledge Management
3 8 (12.90%) Problem Management
4 7 (11.29%) Creative Problem-Solving
5 6 (9.68%) Time Management
6 5 (8.06%) Performance Metrics
7 4 (6.45%) Data Management
7 4 (6.45%) Data Security
7 4 (6.45%) Project Management
8 3 (4.84%) ITIL
8 3 (4.84%) Software Engineering
9 2 (3.23%) Case Management
9 2 (3.23%) Continuous Improvement
9 2 (3.23%) Product Management
10 1 (1.61%) Continuous Improvement Process
Programming Languages
1 18 (29.03%) SQL
2 10 (16.13%) Bash Shell
2 10 (16.13%) Java
3 8 (12.90%) PHP
3 8 (12.90%) Shell Script
4 3 (4.84%) JavaScript
4 3 (4.84%) Python
5 2 (3.23%) C++
5 2 (3.23%) Perl
6 1 (1.61%) C
6 1 (1.61%) C#
Qualifications
1 11 (17.74%) PhD
2 6 (9.68%) CCNA
2 6 (9.68%) Cisco Certification
3 5 (8.06%) Microsoft Certification
4 4 (6.45%) Degree
4 4 (6.45%) HNC
4 4 (6.45%) HND
4 4 (6.45%) MCTS
5 1 (1.61%) Linux+ Certification
5 1 (1.61%) MCSA
5 1 (1.61%) MCSE
5 1 (1.61%) PMI Certification
5 1 (1.61%) PMP
5 1 (1.61%) SC Cleared
5 1 (1.61%) Security Cleared
Quality Assurance & Compliance
1 16 (25.81%) SLA
2 3 (4.84%) QA
3 1 (1.61%) EMIR
3 1 (1.61%) MiFID
3 1 (1.61%) PCI DSS
3 1 (1.61%) SEPA
System Software
1 12 (19.35%) Active Directory
2 10 (16.13%) XenServer
3 1 (1.61%) vCloud
3 1 (1.61%) Virtual Machines
3 1 (1.61%) VMware Infrastructure
Systems Management
1 11 (17.74%) Backup Exec
2 10 (16.13%) XenMobile
3 1 (1.61%) NetBackup
3 1 (1.61%) Systems Management Server (SMS)
Vendors
1 19 (30.65%) Microsoft
2 13 (20.97%) Cisco
3 12 (19.35%) Citrix
3 12 (19.35%) Veeam
4 11 (17.74%) Google
4 11 (17.74%) HP
4 11 (17.74%) Palo Alto
5 9 (14.52%) Oracle
5 9 (14.52%) SAP
6 5 (8.06%) Salesforce.com
7 2 (3.23%) CheckPoint
7 2 (3.23%) VMware
8 1 (1.61%) Apple
8 1 (1.61%) EMC
8 1 (1.61%) Fortinet
8 1 (1.61%) IBM
8 1 (1.61%) Juniper
8 1 (1.61%) NetApp
8 1 (1.61%) Nintex
8 1 (1.61%) WatchGuard