The median annual salary for a Customer Support Engineer was £27,500 in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 834 882 932
Rank change year-on-year +48 +50  
Permanent jobs requiring a Customer Support Engineer 18 68 22
As % of all permanent IT jobs advertised in the UK 0.021% 0.065% 0.021%
As % of the Job Titles category 0.022% 0.068% 0.021%
Number of salaries quoted 18 65 18
Median salary £27,500 £32,500 £24,000
Median salary % change year-on-year -15.38% +35.41%  
90% offered a salary of more than £22,850 £21,700 £22,000
10% offered a salary of more than £36,500 £51,500 £30,450
UK excluding London median salary £25,000 £32,500 £24,000
% change year-on-year -23.07% +35.41%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82231 100619 103475
As % of all permanent IT job vacancies advertised in the UK 96.28% 96.37% 96.63%
Number of salaries quoted 68306 84262 84520
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

Customer Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Customer Support Engineer in the job title.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer.

Salary trend for Customer Support Engineer in the UK

Customer Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Customer Support Engineer over the 3 months to 29 March 2017.

Salary histogram for Customer Support Engineer in the UK

Customer Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 18 £27,500 -15.38% 10
London +57 14 £30,500 -1.61% 5
South East +43 2 £26,250 -19.23% 1
Reading +31 1 £27,500 +30.95%
Berkshire +23 1 £27,500 -15.38%
Surrey - 1 £25,000 -
Sunderland - 1 £22,000 -
Birmingham - 1 £25,000 -
North East - 1 £22,000 -
West Midlands - 1 £25,000 -
Leatherhead - 1 £25,000 -
Tyne and Wear - 1 £22,000 -
Barking - 1 £23,000 - 1
Wembley - 1 £25,000 -
City of London - 1 £40,000 -

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Engineer in the job title.

1 29 (64.44%) Windows
2 21 (46.67%) Active Directory
3 18 (40.00%) MS Excel
4 16 (35.56%) Citrix
5 13 (28.89%) Microsoft
5 13 (28.89%) Service Delivery
5 13 (28.89%) MS Exchange
5 13 (28.89%) Windows 7
6 12 (26.67%) Windows 8
6 12 (26.67%) Windows Server 2008
7 11 (24.44%) Analytical Skills
8 10 (22.22%) Office 365
8 10 (22.22%) Windows 10
8 10 (22.22%) Windows Server 2012
8 10 (22.22%) VMware Infrastructure
8 10 (22.22%) VMware
8 10 (22.22%) Linux
8 10 (22.22%) Apple
8 10 (22.22%) DNS
9 9 (20.00%) MS Office
9 9 (20.00%) DHCP
9 9 (20.00%) Network Management
9 9 (20.00%) Coaching
10 7 (15.56%) Retail
10 7 (15.56%) SCCM
11 6 (13.33%) Internet
11 6 (13.33%) Apache
11 6 (13.33%) Management Information System
11 6 (13.33%) Exchange Server 2010
12 5 (11.11%) Apple iOS

Customer Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (28.89%) MS Exchange
2 6 (13.33%) Apache
2 6 (13.33%) Exchange Server 2010
3 5 (11.11%) Exchange Server 2003
3 5 (11.11%) Exchange Server 2007
3 5 (11.11%) Tomcat
3 5 (11.11%) WebLogic
4 4 (8.89%) IIS
5 3 (6.67%) WebSphere
6 2 (4.44%) Apache ServiceMix
6 2 (4.44%) JBoss
6 2 (4.44%) SharePoint
6 2 (4.44%) SharePoint 2010
6 2 (4.44%) SharePoint 2013
7 1 (2.22%) Exchange Server 2013
7 1 (2.22%) lighttpd
Applications
1 18 (40.00%) MS Excel
2 9 (20.00%) MS Office
3 1 (2.22%) MS PowerPoint
3 1 (2.22%) MS Visio
Cloud Services
1 10 (22.22%) Office 365
2 2 (4.44%) Amazon AWS
Communications & Networking
1 10 (22.22%) DNS
2 9 (20.00%) DHCP
3 6 (13.33%) Internet
4 5 (11.11%) TCP/IP
4 5 (11.11%) Wireless
5 3 (6.67%) Firewall
5 3 (6.67%) Wireshark
6 2 (4.44%) ADSL
6 2 (4.44%) Broadband
6 2 (4.44%) Ethernet
6 2 (4.44%) LAN
6 2 (4.44%) SSL
6 2 (4.44%) WAN
7 1 (2.22%) HTTP
7 1 (2.22%) MPLS
7 1 (2.22%) OSPF
7 1 (2.22%) RIP
7 1 (2.22%) VLAN
7 1 (2.22%) VoIP
7 1 (2.22%) VRRP
Database & Business Intelligence
1 3 (6.67%) SQL Server
2 2 (4.44%) MySQL
3 1 (2.22%) PostgreSQL
3 1 (2.22%) RDBMS
3 1 (2.22%) Relational Database
Development Applications
1 2 (4.44%) Git (software)
1 2 (4.44%) Subversion
General
1 7 (15.56%) Retail
2 4 (8.89%) Telecoms
3 2 (4.44%) Advertising
3 2 (4.44%) Avionics
3 2 (4.44%) Electronics
3 2 (4.44%) Finance
3 2 (4.44%) Games
3 2 (4.44%) Italian Language
3 2 (4.44%) Spanish Language
4 1 (2.22%) Banking
4 1 (2.22%) Legal
4 1 (2.22%) Manufacturing
4 1 (2.22%) Marketing
Libraries, Frameworks & Software Standards
1 2 (4.44%) J2EE
1 2 (4.44%) Web Services
2 1 (2.22%) CGI
2 1 (2.22%) CSS
2 1 (2.22%) HTML
Miscellaneous
1 11 (24.44%) Analytical Skills
2 6 (13.33%) Management Information System
3 4 (8.89%) Blackberry
3 4 (8.89%) iPhone
4 3 (6.67%) PKI
5 2 (4.44%) Computer Science
6 1 (2.22%) CCTV
6 1 (2.22%) Driving Licence
6 1 (2.22%) Linux Command Line
Operating Systems
1 29 (64.44%) Windows
2 13 (28.89%) Windows 7
3 12 (26.67%) Windows 8
3 12 (26.67%) Windows Server 2008
4 10 (22.22%) Linux
4 10 (22.22%) Windows 10
4 10 (22.22%) Windows Server 2012
5 5 (11.11%) Apple iOS
5 5 (11.11%) Windows Server 2003
5 5 (11.11%) Windows Vista
5 5 (11.11%) Windows XP
6 4 (8.89%) Android
7 1 (2.22%) Unix
7 1 (2.22%) VMS
Processes & Methodologies
1 13 (28.89%) Service Delivery
2 9 (20.00%) Coaching
2 9 (20.00%) Network Management
3 5 (11.11%) Software Distribution
4 4 (8.89%) Data Management
4 4 (8.89%) Mobile Device Management
5 3 (6.67%) Identity Management
6 2 (4.44%) Continuous Integration
6 2 (4.44%) ITIL
7 1 (2.22%) Agile Software Development
7 1 (2.22%) Business Development
7 1 (2.22%) Case Management
7 1 (2.22%) Content Analysis
7 1 (2.22%) Data Security
7 1 (2.22%) Performance Metrics
7 1 (2.22%) Project Management
7 1 (2.22%) Root Cause Analysis
7 1 (2.22%) Software Engineering
7 1 (2.22%) Validation
7 1 (2.22%) Video Content Analysis
Programming Languages
1 4 (8.89%) SQL
2 2 (4.44%) Java
2 2 (4.44%) Shell Script
3 1 (2.22%) Bash Shell
3 1 (2.22%) JavaScript
3 1 (2.22%) Perl
3 1 (2.22%) PHP
3 1 (2.22%) PowerShell
3 1 (2.22%) Python
Qualifications
1 4 (8.89%) DBS Check
2 3 (6.67%) Degree
2 3 (6.67%) Security Cleared
3 2 (4.44%) SC Cleared
4 1 (2.22%) CCNA
4 1 (2.22%) Cisco Certification
4 1 (2.22%) Linux+ Certification
4 1 (2.22%) MCTS
4 1 (2.22%) Microsoft Certification
Quality Assurance & Compliance
1 5 (11.11%) SLA
System Software
1 21 (46.67%) Active Directory
2 10 (22.22%) VMware Infrastructure
3 1 (2.22%) Hyper-V
3 1 (2.22%) Virtual Servers
Systems Management
1 7 (15.56%) SCCM
2 2 (4.44%) Backup Exec
Vendors
1 16 (35.56%) Citrix
2 13 (28.89%) Microsoft
3 10 (22.22%) Apple
3 10 (22.22%) VMware
4 4 (8.89%) Google
5 2 (4.44%) Nintex
6 1 (2.22%) Blue Coat
6 1 (2.22%) Brocade
6 1 (2.22%) Cisco
6 1 (2.22%) F5
6 1 (2.22%) Juniper
6 1 (2.22%) Mitel
6 1 (2.22%) Salesforce.com
6 1 (2.22%) Virgin Media
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