The following table provides summary statistics for contract job vacancies advertised in Wales with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK / Wales
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 59 - -
Rank change year-on-year - 0  
Contract jobs citing Customer Engagement 3 0 0
As % of all contract IT jobs advertised in Wales 0.49% - -
As % of the Processes & Methodologies category 0.57% - -
Number of daily rates quoted 2 0 0
Median daily rate £293 - -
UK excluding London median daily rate £450 £375 £355
% change year-on-year +20.00% +5.63%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £50.00 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Wales with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Wales
Contract job vacancies with a requirement for process and methodology skills 529 441 720
As % of all contract IT job vacancies advertised in Wales 85.88% 78.47% 82.95%
Number of daily rates quoted 369 310 492
Median daily rate £380 £400 £365
Median daily rate % change year-on-year -5.00% +9.58%  
90% offered a daily rate of more than £288 £275 £270
10% offered a daily rate of more than £525 £540 £463
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 42 22 29
Median hourly rate £36.50 £35.00 £15.00
Median hourly rate % change year-on-year +4.28% +133.33%  
90% offered a hourly rate of more than £13.00 £10.88 £12.49
10% offered a hourly rate of more than £60.00 £72.50 £21.75
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Customer Engagement
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Wales

Customer Engagement
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Wales.

Contractor daily rate trend for Customer Engagement in Wales

Customer Engagement
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Wales region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales - 3 £293 - 1
Customer Engagement
UK

For the 6 months to 24 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region with a requirement for Customer Engagement.

1 2 (66.67%) Project Management
1 2 (66.67%) LAN
1 2 (66.67%) WLAN
1 2 (66.67%) Line Management
1 2 (66.67%) PMO
2 1 (33.33%) Microsoft Excel
2 1 (33.33%) Data Loss Prevention
2 1 (33.33%) Microsoft Azure
2 1 (33.33%) Microsoft

Customer Engagement
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (33.33%) Microsoft Excel
Cloud Services
1 1 (33.33%) Microsoft Azure
Communications & Networking
1 2 (66.67%) LAN
1 2 (66.67%) WLAN
Job Titles
1 2 (66.67%) Infrastructure Manager
1 2 (66.67%) Infrastructure Project Manager
1 2 (66.67%) Project Manager
2 1 (33.33%) Azure Consultant
2 1 (33.33%) Consultant
2 1 (33.33%) IT Infrastructure Manager
2 1 (33.33%) IT Infrastructure Project Manager
2 1 (33.33%) IT Manager
2 1 (33.33%) IT Project Manager
2 1 (33.33%) Network Infrastructure Manager
2 1 (33.33%) Network Infrastructure Project Manager
2 1 (33.33%) Network Manager
2 1 (33.33%) Network Project Manager
Processes & Methodologies
1 2 (66.67%) Line Management
1 2 (66.67%) Project Management
2 1 (33.33%) Data Loss Prevention
Quality Assurance & Compliance
1 2 (66.67%) PMO
Vendors
1 1 (33.33%) Microsoft