Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in Wales with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK > Wales
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 87 102 -
Rank change year-on-year +15 - +105
Contract jobs citing Customer Engagement 3 3 0
As % of all contract IT jobs advertised in Wales 0.25% 0.21% -
As % of the Processes & Methodologies category 0.30% 0.26% -
Number of daily rates quoted 2 3 0
Wales median daily rate £293 £525 -
Median daily rate % change year-on-year -44.29% - -
UK median daily rate £425 £450 £400
% change year-on-year -5.56% +12.50% -
Number of hourly rates quoted 0 0 0
Wales median hourly rate - - -
UK median hourly rate £36.50 £10.24 £59.50
% change year-on-year +256.45% -82.79% +395.83%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Contract vacancies with a requirement for process or methodology skills 985 1176 1334
As % of all contract IT jobs advertised in Wales 83.55% 83.76% 80.22%
Number of daily rates quoted 655 829 967
Wales median daily rate £388 £400 £356
Median daily rate % change year-on-year -3.13% +12.36% -2.47%
10th Percentile £177 £213 £235
90th Percentile £556 £575 £488
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 39 52 52
Wales median hourly rate £19.00 £18.00 £15.75
Median hourly rate % change year-on-year +5.56% +14.29% -1.56%
10th Percentile £13.00 £10.53 £10.28
90th Percentile £50.98 £61.25 £41.13
UK median hourly rate £23.32 £24.00 £22.50
% change year-on-year -2.83% +6.67% +18.42%

Customer Engagement
Job Vacancy Trend in Wales

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Customer Engagement in Wales

Customer Engagement
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Wales.

Contractor daily rate trend for Customer Engagement in Wales

Customer Engagement
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Wales region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +11 3 £293 -44.29%
Customer Engagement
UK

For the 6 months to 19 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region with a requirement for Customer Engagement.

1 2 (66.67%) Project Management
1 2 (66.67%) LAN
1 2 (66.67%) WLAN
1 2 (66.67%) Line Management
1 2 (66.67%) PMO
2 1 (33.33%) Microsoft Excel
2 1 (33.33%) Data Loss Prevention
2 1 (33.33%) Microsoft Azure
2 1 (33.33%) Microsoft

Customer Engagement
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (33.33%) Microsoft Excel
Cloud Services
1 1 (33.33%) Microsoft Azure
Communications & Networking
1 2 (66.67%) LAN
1 2 (66.67%) WLAN
Job Titles
1 2 (66.67%) Infrastructure Manager
1 2 (66.67%) Infrastructure Project Manager
1 2 (66.67%) Project Manager
2 1 (33.33%) Azure Consultant
2 1 (33.33%) Consultant
2 1 (33.33%) IT Infrastructure Manager
2 1 (33.33%) IT Infrastructure Project Manager
2 1 (33.33%) IT Manager
2 1 (33.33%) IT Project Manager
2 1 (33.33%) Network Infrastructure Manager
2 1 (33.33%) Network Infrastructure Project Manager
2 1 (33.33%) Network Manager
2 1 (33.33%) Network Project Manager
Processes & Methodologies
1 2 (66.67%) Line Management
1 2 (66.67%) Project Management
2 1 (33.33%) Data Loss Prevention
Quality Assurance & Compliance
1 2 (66.67%) PMO
Vendors
1 1 (33.33%) Microsoft