Period
to 17 January 2019

The following table provides summary statistics for contract job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 650 659 612
Rank change year-on-year +9 -47 +8
Contract jobs citing Customer Engagement 224 249 263
As % of all contract IT jobs advertised in the UK 0.23% 0.25% 0.27%
As % of the Processes & Methodologies category 0.26% 0.29% 0.32%
Number of daily rates quoted 163 161 133
UK median daily rate £425 £450 £450
Median daily rate % change year-on-year -5.56% - +9.02%
10th Percentile £266 £265 £286
90th Percentile £638 £675 £625
UK excluding London median daily rate £425 £400 £418
% change year-on-year +6.25% -4.19% +7.05%
Number of hourly rates quoted 6 3 1
UK median hourly rate £36.67 £16.84 £10.24
Median hourly rate % change year-on-year +117.82% +64.40% -80.68%
UK excluding London median hourly rate £25.00 £16.84 £10.24
% change year-on-year +48.50% +64.40% -82.79%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,410 86,099 82,940
As % of all contract IT jobs advertised in the UK 86.92% 85.83% 85.20%
Number of daily rates quoted 57,036 57,590 54,781
UK median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +1.19%
10th Percentile £300 £281 £263
90th Percentile £648 £638 £613
UK excluding London median daily rate £425 £405 £400
% change year-on-year +4.86% +1.33% +3.23%
Number of hourly rates quoted 2,199 2,021 2,396
UK median hourly rate £23.50 £23.00 £22.84
Median hourly rate % change year-on-year +2.17% +0.70% -0.70%
10th Percentile £11.25 £11.25 £11.03
90th Percentile £50.02 £49.75 £48.75
UK excluding London median hourly rate £22.50 £24.00 £22.50
% change year-on-year -6.25% +6.67% -10.00%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement.

Contractor daily rate trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Engagement over the 6 months to 17 January 2019.

Contractor daily rate histogram for Customer Engagement in the UK

Customer Engagement
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement.

Contractor hourly rate trend for Customer Engagement in the UK

Customer Engagement
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Customer Engagement over the 6 months to 17 January 2019.

Contractor hourly rate histogram for Customer Engagement in the UK

Customer Engagement
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 202 £450 - 131
UK excluding London -43 137 £425 +6.25% 97
London -8 78 £463 -9.14% 37
South East -31 44 £450 +12.50% 29
South West +5 40 £425 - 12
North of England -4 23 £475 - 21
Midlands -6 14 £525 +56.72% 20
North West -8 14 £450 -10.00% 13
West Midlands -20 13 £550 +64.18% 16
Scotland -1 12 £363 -9.38% 2
Yorkshire -9 9 £563 +18.42% 7
East of England +8 5 £343 -10.16% 12
Northern Ireland - 4 £325 - 1

For the 6 months to 17 January 2019, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Customer Engagement.

1 64 (28.57%) Agile Software Development
2 44 (19.64%) ITIL
2 44 (19.64%) Service Management
2 44 (19.64%) Security Cleared
3 41 (18.30%) Analytics
4 40 (17.86%) Marketing
5 38 (16.96%) Project Management
5 38 (16.96%) Microsoft
6 37 (16.52%) Finance
7 35 (15.63%) Windows
8 31 (13.84%) SCCM
8 31 (13.84%) PowerShell
8 31 (13.84%) Mentoring
9 30 (13.39%) CRM
10 29 (12.95%) User Acceptance Testing
11 28 (12.50%) DV Cleared
12 27 (12.05%) Windows 7
12 27 (12.05%) Compatibility Testing
12 27 (12.05%) MSI
13 25 (11.16%) Microsoft Azure
13 25 (11.16%) Windows Server 2008
14 24 (10.71%) Software Distribution
14 24 (10.71%) Microsoft App-V
15 23 (10.27%) Google
15 23 (10.27%) SC Cleared
16 22 (9.82%) User Experience
16 22 (9.82%) Problem-Solving
17 20 (8.93%) Scrum
17 20 (8.93%) PRINCE2
18 19 (8.48%) Dynamics CRM

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (1.79%) SharePoint
2 3 (1.34%) CMS
3 2 (0.89%) Adobe Experience Manager
3 2 (0.89%) Apache Spark
3 2 (0.89%) BizTalk Server
3 2 (0.89%) Confluence
3 2 (0.89%) Drupal
3 2 (0.89%) MS Exchange
3 2 (0.89%) Skype for Business
3 2 (0.89%) Umbraco
3 2 (0.89%) WebSphere
3 2 (0.89%) WebSphere Application Server
4 1 (0.45%) OpenStack
Applications
1 8 (3.57%) Microsoft Excel
2 7 (3.13%) Microsoft Project
3 5 (2.23%) Microsoft Office
4 4 (1.79%) MS Visio
4 4 (1.79%) Spreadsheet
5 3 (1.34%) Microsoft PowerPoint
6 2 (0.89%) InVision
Business Applications
1 19 (8.48%) Dynamics CRM
2 3 (1.34%) Dynamics AX
2 3 (1.34%) Eloqua
3 1 (0.45%) Oracle Cash Management
3 1 (0.45%) Social Studio
3 1 (0.45%) Workfront
Cloud Services
1 25 (11.16%) Microsoft Azure
2 19 (8.48%) Amazon AWS
3 13 (5.80%) Dynamics 365
4 11 (4.91%) Google Analytics
5 8 (3.57%) Google Cloud Platform
6 7 (3.13%) Office 365
7 4 (1.79%) PaaS
8 3 (1.34%) Azure Data Factory
8 3 (1.34%) SaaS
9 2 (0.89%) Google Tag Manager
9 2 (0.89%) IaaS
9 2 (0.89%) Trello
10 1 (0.45%) Amazon ELB
10 1 (0.45%) AWS CloudFormation
10 1 (0.45%) AWS Lambda
10 1 (0.45%) Azure Machine Learning
10 1 (0.45%) IBM Cloud
10 1 (0.45%) Serverless
10 1 (0.45%) SoftLayer
10 1 (0.45%) Virtual Private Cloud
Communications & Networking
1 7 (3.13%) Software-Defined Networking
2 4 (1.79%) Internet
2 4 (1.79%) SMS
2 4 (1.79%) Wi-Fi
3 3 (1.34%) Firewall
4 2 (0.89%) ATM
4 2 (0.89%) Cisco Nexus
4 2 (0.89%) Intranet
4 2 (0.89%) LAN
4 2 (0.89%) MPLS
5 1 (0.45%) BGP
5 1 (0.45%) Cisco ASA
5 1 (0.45%) Ethernet
5 1 (0.45%) OSPF
5 1 (0.45%) SDH
5 1 (0.45%) VPLS
5 1 (0.45%) VPN
5 1 (0.45%) WAN
5 1 (0.45%) Wireless
5 1 (0.45%) WLAN
Database & Business Intelligence
1 12 (5.36%) Data Warehouse
1 12 (5.36%) SQL Server
2 8 (3.57%) Big Data
2 8 (3.57%) Data Lake
3 7 (3.13%) Power BI
4 5 (2.23%) BusinessObjects
5 4 (1.79%) Azure SQL Database
5 4 (1.79%) Microsoft Analysis Services
5 4 (1.79%) PowerCenter
5 4 (1.79%) SQL Server 2012
5 4 (1.79%) SQL Server Analysis Services
5 4 (1.79%) SQL Server Integration Services
6 3 (1.34%) Azure SQL Data Warehouse
6 3 (1.34%) Data Mining
6 3 (1.34%) PowerPivot
7 2 (0.89%) Hadoop
7 2 (0.89%) MySQL
7 2 (0.89%) SQL Server Reporting Services
8 1 (0.45%) Amazon RDS
8 1 (0.45%) BigQuery
Development Applications
1 27 (12.05%) MSI
2 5 (2.23%) JIRA
3 4 (1.79%) Git (software)
4 3 (1.34%) Jenkins
5 2 (0.89%) IBM UrbanCode
5 2 (0.89%) JIRA Agile
6 1 (0.45%) Atlassian Bamboo
6 1 (0.45%) Axure RP
6 1 (0.45%) Grunt
6 1 (0.45%) SonarQube
6 1 (0.45%) SQL Server Management Studio (SSMS)
6 1 (0.45%) TeamCity
6 1 (0.45%) Visual Studio Team System
6 1 (0.45%) Xcode
General
1 40 (17.86%) Marketing
2 37 (16.52%) Finance
3 17 (7.59%) Banking
4 10 (4.46%) Telecoms
5 8 (3.57%) Legal
6 5 (2.23%) Retail
7 4 (1.79%) Pharmaceutical
8 3 (1.34%) Corporate Banking
9 2 (0.89%) Advertising
10 1 (0.45%) Billing
10 1 (0.45%) French Language
10 1 (0.45%) Games
10 1 (0.45%) General Ledger
10 1 (0.45%) German Language
10 1 (0.45%) Investment Banking
10 1 (0.45%) Italian Language
10 1 (0.45%) Law
10 1 (0.45%) Manufacturing
10 1 (0.45%) Military
10 1 (0.45%) Publishing
Job Titles
1 40 (17.86%) Architect
2 31 (13.84%) Analyst
3 27 (12.05%) Applications Packager
4 20 (8.93%) Developer
5 16 (7.14%) Business Analyst
6 14 (6.25%) Service Architect
7 13 (5.80%) Consultant
7 13 (5.80%) Project Manager
8 10 (4.46%) DV Cleared Application Packager
9 9 (4.02%) Google Analytics Analyst
9 9 (4.02%) Google Analytics Web Analyst
9 9 (4.02%) Solutions Architect
9 9 (4.02%) Web Analyst
9 9 (4.02%) Web Analytics Analyst
10 8 (3.57%) IT Manager
10 8 (3.57%) Product Owner
11 6 (2.68%) Contracts Manager
11 6 (2.68%) Senior Architect
12 5 (2.23%) Chief Architect
12 5 (2.23%) Product Manager
Libraries, Frameworks & Software Standards
1 18 (8.04%) HTML
2 10 (4.46%) CSS
3 9 (4.02%) JSON
4 8 (3.57%) HTML5
5 6 (2.68%) Web Services
6 5 (2.23%) .NET
6 5 (2.23%) RESTful
7 4 (1.79%) Android SDK
7 4 (1.79%) CSS3
7 4 (1.79%) Middleware
7 4 (1.79%) REST
7 4 (1.79%) RxJava
8 2 (0.89%) J2EE
8 2 (0.89%) OAuth
8 2 (0.89%) OpenID
8 2 (0.89%) React Native
8 2 (0.89%) SAML
8 2 (0.89%) SOAP
8 2 (0.89%) Spring
9 1 (0.45%) XML
Miscellaneous
1 22 (9.82%) User Experience
2 16 (7.14%) Analytical Skills
3 11 (4.91%) Mobile App
4 9 (4.02%) Management Information System
5 7 (3.13%) Data Centre
6 6 (2.68%) Self-Motivation
7 5 (2.23%) Public Cloud
8 3 (1.34%) Hybrid Cloud
8 3 (1.34%) Private Cloud
8 3 (1.34%) SCADA
8 3 (1.34%) Virtual Team
9 2 (0.89%) DataPower
9 2 (0.89%) FMCG
9 2 (0.89%) Learning Management System
9 2 (0.89%) Marketing Technology
9 2 (0.89%) Online Banking
10 1 (0.45%) Cyber Defence
10 1 (0.45%) Enterprise Software
10 1 (0.45%) Fintech
10 1 (0.45%) Greenfield Project
Operating Systems
1 35 (15.63%) Windows
2 27 (12.05%) Windows 7
3 25 (11.16%) Windows Server 2008
4 10 (4.46%) Android
5 7 (3.13%) Apple iOS
5 7 (3.13%) Windows 10
6 2 (0.89%) Linux
6 2 (0.89%) Windows Server
7 1 (0.45%) Windows Server 2012
Processes & Methodologies
1 64 (28.57%) Agile Software Development
2 44 (19.64%) ITIL
2 44 (19.64%) Service Management
3 41 (18.30%) Analytics
4 38 (16.96%) Project Management
5 31 (13.84%) Mentoring
6 30 (13.39%) CRM
7 29 (12.95%) User Acceptance Testing
8 27 (12.05%) Compatibility Testing
9 24 (10.71%) Software Distribution
10 22 (9.82%) Problem-Solving
11 20 (8.93%) PRINCE2
11 20 (8.93%) Scrum
12 19 (8.48%) Service Design
13 16 (7.14%) Application Packaging
13 16 (7.14%) Business Analysis
13 16 (7.14%) User Stories
14 15 (6.70%) Data Analysis
14 15 (6.70%) Migration
15 14 (6.25%) Stakeholder Management
Programming Languages
1 31 (13.84%) PowerShell
2 16 (7.14%) SQL
3 10 (4.46%) Java
4 6 (2.68%) Python
5 4 (1.79%) C
5 4 (1.79%) Java 8
5 4 (1.79%) JavaScript
6 3 (1.34%) Data Analysis Expressions (DAX)
6 3 (1.34%) T-SQL
7 2 (0.89%) PL/SQL
7 2 (0.89%) Ruby
8 1 (0.45%) Apple Swift
8 1 (0.45%) C#
8 1 (0.45%) Erlang
8 1 (0.45%) Kotlin
8 1 (0.45%) Objective-C
8 1 (0.45%) PHP
8 1 (0.45%) R
Qualifications
1 44 (19.64%) Security Cleared
2 28 (12.50%) DV Cleared
3 23 (10.27%) SC Cleared
4 10 (4.46%) Degree
5 6 (2.68%) BPSS Clearance
5 6 (2.68%) Microsoft Certification
6 4 (1.79%) ISEB
7 3 (1.34%) CCIE
7 3 (1.34%) Cisco Certification
7 3 (1.34%) Computer Science Degree
7 3 (1.34%) MCDST
7 3 (1.34%) PMI Certification
7 3 (1.34%) PMP
8 2 (0.89%) APMG
8 2 (0.89%) APMP
8 2 (0.89%) CCNP
8 2 (0.89%) CISM
8 2 (0.89%) CISSP
8 2 (0.89%) PRINCE2 Practitioner
9 1 (0.45%) PRINCE2 Certification
Quality Assurance & Compliance
1 16 (7.14%) QA
2 6 (2.68%) SLA
3 4 (1.79%) PMO
4 2 (0.89%) Disclosure Scotland
4 2 (0.89%) GxP
5 1 (0.45%) COBIT
5 1 (0.45%) Data Quality
5 1 (0.45%) GDPR
5 1 (0.45%) HMG Security Policy Framework
5 1 (0.45%) ISO/IEC 27001
5 1 (0.45%) PCI DSS
5 1 (0.45%) PSD2
System Software
1 24 (10.71%) Microsoft App-V
2 10 (4.46%) Active Directory
3 4 (1.79%) Virtual Machines
4 1 (0.45%) KVM
Systems Management
1 31 (13.84%) SCCM
2 2 (0.89%) Single Sign-On
3 1 (0.45%) CASB
3 1 (0.45%) Stealthwatch
3 1 (0.45%) Terraform
3 1 (0.45%) TrustSec
Vendors
1 38 (16.96%) Microsoft
2 23 (10.27%) Google
3 13 (5.80%) Cisco
4 9 (4.02%) Oracle
5 8 (3.57%) Salesforce.com
6 7 (3.13%) SAP
7 6 (2.68%) Tableau
8 5 (2.23%) Informatica
9 4 (1.79%) Symantec
10 3 (1.34%) HP
10 3 (1.34%) Ivanti
10 3 (1.34%) Sitecore
11 2 (0.89%) Adobe
11 2 (0.89%) BT
11 2 (0.89%) Fortinet
11 2 (0.89%) IBM
11 2 (0.89%) Juniper
11 2 (0.89%) Salesforce Marketing Cloud
11 2 (0.89%) Splunk
12 1 (0.45%) CheckPoint