The following table provides summary statistics for contract job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 497 527 544
Rank change year-on-year +30 +17  
Contract jobs citing Customer Engagement 90 125 92
As % of all contract IT jobs advertised in the UK 0.19% 0.24% 0.16%
As % of the Processes & Methodologies category 0.23% 0.28% 0.20%
Number of daily rates quoted 44 84 68
Median daily rate £450 £400 £388
Median daily rate % change year-on-year +12.50% +3.22%  
90% offered a daily rate of more than £330 £240 £300
10% offered a daily rate of more than £550 £600 £505
UK excluding London median daily rate £450 £375 £355
% change year-on-year +20.00% +5.63%  
Number of hourly rates quoted 1 0 2
Median hourly rate £50.00 - £59.50
UK excluding London median hourly rate £50.00 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 39103 44215 45229
As % of all contract IT job vacancies advertised in the UK 84.49% 83.33% 80.71%
Number of daily rates quoted 25496 29340 29026
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £313 £300 £285
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 1041 1070 1262
Median hourly rate £32.50 £27.50 £27.50
Median hourly rate % change year-on-year +18.18% -  
90% offered a hourly rate of more than £13.00 £12.58 £12.35
10% offered a hourly rate of more than £53.00 £48.70 £50.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Customer Engagement
Job Vacancy Trend

The job posting trend of jobs advertised citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement.

Contractor daily rate trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Engagement over the 3 months to 25 June 2017.

Contractor daily rate histogram for Customer Engagement in the UK

Customer Engagement
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement.

Contractor hourly rate trend for Customer Engagement in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 79 £456 +14.06% 54
London -10 32 £450 -14.28% 20
South East +34 31 £500 +11.11% 8
Berkshire +5 17 £515 +14.44% 2
Reading -4 10 £525 +16.66%
Scotland +39 7 £700 +100.00%
Hampshire +11 5 £525 +59.09% 2
South West +5 5 £415 +23.88% 3
West Midlands +21 4 £400 +131.88% 3
North West +19 4 £450 +12.50% 8
Birmingham +19 4 £400 - 3
Wales - 3 £293 - 1
South Wales - 3 £293 - 1
Buckinghamshire - 3 £481 - 2
Havant - 3 £525 -
Edinburgh +10 2 - -
Merseyside 0 2 £500 -16.66%
City of London 0 2 £473 -14.09% 2
Liverpool -2 2 £500 -16.66%
Corsham - 2 £415 -
Folkestone - 2 £363 -
Feltham - 2 - -
Milton Keynes - 2 £463 - 2
Newbury - 2 £505 -
Bracknell - 2 - - 2
Kent - 2 £363 -
West Sussex - 2 £438 -
Wiltshire - 2 £415 - 2
Bristol - 2 - - 1
East of England - 2 £413 - 7

For the 6 months to 25 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Engagement.

1 45 (27.61%) Agile Software Development
2 35 (21.47%) Marketing
3 33 (20.25%) Service Management
4 31 (19.02%) ITIL
5 30 (18.40%) Finance
6 28 (17.18%) Service Delivery
7 26 (15.95%) Analytics
8 24 (14.72%) Service Design
9 21 (12.88%) Windows
10 20 (12.27%) Project Management
10 20 (12.27%) Degree
11 18 (11.04%) Analytical Skills
12 16 (9.82%) Social Media
12 16 (9.82%) Migration
13 14 (8.59%) Microsoft Certification
13 14 (8.59%) MCTS
13 14 (8.59%) MCITP
13 14 (8.59%) Waterfall
13 14 (8.59%) User Experience
14 12 (7.36%) Telecoms
14 12 (7.36%) Microsoft
14 12 (7.36%) SQL
14 12 (7.36%) Stakeholder Management
14 12 (7.36%) Continuous Improvement
15 11 (6.75%) Customer Insight
15 11 (6.75%) Digital Marketing
15 11 (6.75%) PRINCE2
15 11 (6.75%) Business Intelligence
15 11 (6.75%) Six Sigma
16 10 (6.13%) IBM

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (4.91%) CMS
2 2 (1.23%) CoreMedia CMS
2 2 (1.23%) Drupal
2 2 (1.23%) WebSphere
3 1 (0.61%) Adobe Experience Manager
3 1 (0.61%) Apache
3 1 (0.61%) Confluence
3 1 (0.61%) IIS
3 1 (0.61%) SAS
3 1 (0.61%) Skype for Business
Applications
1 5 (3.07%) Microsoft Excel
1 5 (3.07%) Microsoft Office
2 1 (0.61%) InVision
2 1 (0.61%) Spreadsheet
2 1 (0.61%) SPSS
Business Applications
1 4 (2.45%) Sprinklr
2 3 (1.84%) SAP Hybris
3 2 (1.23%) Eloqua
3 2 (1.23%) Radian6
3 2 (1.23%) SAP CRM
3 2 (1.23%) WebTrends
4 1 (0.61%) FastStats
4 1 (0.61%) Maximo
4 1 (0.61%) Oracle EBS R12
4 1 (0.61%) Salesforce.com CRM
4 1 (0.61%) SAP ERP
4 1 (0.61%) SAP Oil and Gas
Cloud Services
1 5 (3.07%) Microsoft Azure
2 4 (2.45%) Office 365
3 2 (1.23%) Amazon AWS
3 2 (1.23%) BlueKai
3 2 (1.23%) Google Analytics
4 1 (0.61%) Adobe Creative Cloud
4 1 (0.61%) Cloud Computing
4 1 (0.61%) OneDrive
4 1 (0.61%) Salesforce Sales Cloud
Communications & Networking
1 8 (4.91%) DHCP
1 8 (4.91%) DNS
2 6 (3.68%) HTTP
3 3 (1.84%) Internet
3 3 (1.84%) LAN
3 3 (1.84%) Skype
4 2 (1.23%) Firewall
4 2 (1.23%) Intranet
4 2 (1.23%) Remote Desktop
4 2 (1.23%) SMS
4 2 (1.23%) WLAN
5 1 (0.61%) ATM
5 1 (0.61%) NAS
5 1 (0.61%) SAN
5 1 (0.61%) SSL
5 1 (0.61%) VoIP
5 1 (0.61%) VPN
5 1 (0.61%) WAN
Database & Business Intelligence
1 8 (4.91%) Data Warehouse
2 6 (3.68%) Big Data
3 5 (3.07%) PowerCenter
4 4 (2.45%) MongoDB
4 4 (2.45%) NoSQL
4 4 (2.45%) Redis
4 4 (2.45%) SQL Server
5 3 (1.84%) Power BI
5 3 (1.84%) SAP HANA
6 2 (1.23%) Data Mining
7 1 (0.61%) Hadoop
7 1 (0.61%) Oracle Reports
7 1 (0.61%) SQL Server Analysis Services
7 1 (0.61%) SQL Server Integration Services
7 1 (0.61%) SQL Server Reporting Services
Development Applications
1 5 (3.07%) Git (software)
2 3 (1.84%) JIRA
2 3 (1.84%) Rational DOORS
3 2 (1.23%) Maven
3 2 (1.23%) PowerDesigner
4 1 (0.61%) Axure RP
4 1 (0.61%) MSI
General
1 35 (21.47%) Marketing
2 30 (18.40%) Finance
3 12 (7.36%) Telecoms
4 9 (5.52%) Retail
5 5 (3.07%) Banking
6 4 (2.45%) Legal
6 4 (2.45%) Publishing
7 3 (1.84%) Advertising
7 3 (1.84%) Billing
8 2 (1.23%) Automotive
8 2 (1.23%) Manufacturing
9 1 (0.61%) Dutch Language
9 1 (0.61%) Electronics
9 1 (0.61%) Law
9 1 (0.61%) Local Government
9 1 (0.61%) Retail Banking
Job Titles
1 25 (15.34%) Architect
2 23 (14.11%) Consultant
3 15 (9.20%) Developer
3 15 (9.20%) Project Manager
4 13 (7.98%) Analyst
5 10 (6.13%) Service Architect
5 10 (6.13%) Solutions Architect
6 9 (5.52%) Business Analyst
6 9 (5.52%) Field Engineer
7 8 (4.91%) ITIL Service Architect
7 8 (4.91%) Programme Manager
8 7 (4.29%) Business Manager
9 6 (3.68%) Designer
9 6 (3.68%) IT Manager
10 5 (3.07%) Business Change Manager
10 5 (3.07%) Data Scientist
10 5 (3.07%) Informatica Developer
10 5 (3.07%) Marketing Manager
10 5 (3.07%) Senior Architect
11 4 (2.45%) Change Manager
Libraries, Frameworks & Software Standards
1 7 (4.29%) XML
2 6 (3.68%) Node.js
3 4 (2.45%) Kafka
3 4 (2.45%) RESTful
3 4 (2.45%) Web Services
4 3 (1.84%) .NET
4 3 (1.84%) Hibernate
4 3 (1.84%) HTML
4 3 (1.84%) OAuth
4 3 (1.84%) OpenID
4 3 (1.84%) Spring
5 2 (1.23%) CSS
5 2 (1.23%) Java EE
5 2 (1.23%) JAX-RS
5 2 (1.23%) JAX-WS
5 2 (1.23%) JSP
5 2 (1.23%) JSTL
5 2 (1.23%) REST
5 2 (1.23%) Servlets
5 2 (1.23%) SOAP
Miscellaneous
1 18 (11.04%) Analytical Skills
2 16 (9.82%) Social Media
3 14 (8.59%) User Experience
4 5 (3.07%) Management Information System
5 4 (2.45%) Algorithms
5 4 (2.45%) Clustering
5 4 (2.45%) Data Centre
6 3 (1.84%) Online Banking
7 2 (1.23%) Blog
7 2 (1.23%) Data Protection Act
7 2 (1.23%) Mobile App
7 2 (1.23%) Virtual Team
8 1 (0.61%) Computer Science
8 1 (0.61%) Digital Media
8 1 (0.61%) Driving Licence
8 1 (0.61%) Greenfield Project
8 1 (0.61%) iPad
8 1 (0.61%) Mobile Banking
8 1 (0.61%) Private Cloud
Operating Systems
1 21 (12.88%) Windows
2 7 (4.29%) Windows Server
3 6 (3.68%) Windows Server 2012
4 4 (2.45%) Unix
5 2 (1.23%) Windows 7
5 2 (1.23%) Windows 8
5 2 (1.23%) Windows Server 2008
6 1 (0.61%) Android
6 1 (0.61%) Apple iOS
6 1 (0.61%) Linux
Processes & Methodologies
1 45 (27.61%) Agile Software Development
2 33 (20.25%) Service Management
3 31 (19.02%) ITIL
4 28 (17.18%) Service Delivery
5 26 (15.95%) Analytics
6 24 (14.72%) Service Design
7 20 (12.27%) Project Management
8 16 (9.82%) Migration
9 14 (8.59%) Waterfall
10 12 (7.36%) Continuous Improvement
10 12 (7.36%) Stakeholder Management
11 11 (6.75%) Business Intelligence
11 11 (6.75%) Customer Insight
11 11 (6.75%) Digital Marketing
11 11 (6.75%) PRINCE2
11 11 (6.75%) Six Sigma
12 10 (6.13%) E-Commerce
13 9 (5.52%) Lean Six Sigma
14 8 (4.91%) Business Transformation
14 8 (4.91%) Marketing Automation
Programming Languages
1 12 (7.36%) SQL
2 9 (5.52%) JavaScript
3 7 (4.29%) PowerShell
4 6 (3.68%) Java
5 2 (1.23%) C#
5 2 (1.23%) PHP
5 2 (1.23%) Python
5 2 (1.23%) Shell Script
6 1 (0.61%) R
6 1 (0.61%) VB.NET
Qualifications
1 20 (12.27%) Degree
2 14 (8.59%) MCITP
2 14 (8.59%) MCTS
2 14 (8.59%) Microsoft Certification
3 8 (4.91%) Security Cleared
4 4 (2.45%) ITIL Certification
4 4 (2.45%) SC Cleared
5 3 (1.84%) BPSS Clearance
6 1 (0.61%) APMP
6 1 (0.61%) AWS Certification
6 1 (0.61%) CCSP
6 1 (0.61%) CIMA
6 1 (0.61%) Cisco Certification
6 1 (0.61%) CISSP
6 1 (0.61%) DV Cleared
6 1 (0.61%) Master's Degree
Quality Assurance & Compliance
1 5 (3.07%) GDPR
2 3 (1.84%) Actionable Recommendations
2 3 (1.84%) PMO
3 2 (1.23%) Data Quality
System Software
1 8 (4.91%) Active Directory
2 5 (3.07%) Hyper-V
3 4 (2.45%) Docker
4 2 (1.23%) BitLocker
4 2 (1.23%) Microsoft App-V
4 2 (1.23%) Terminal Server
4 2 (1.23%) Terminal Services
4 2 (1.23%) Virtual Desktop
5 1 (0.61%) VMware Infrastructure
Systems Management
1 8 (4.91%) WSUS
2 6 (3.68%) SCOM
3 4 (2.45%) SCCM
Vendors
1 12 (7.36%) Microsoft
2 10 (6.13%) IBM
3 7 (4.29%) SAP
4 6 (3.68%) Adobe
4 6 (3.68%) Oracle
5 5 (3.07%) Informatica
5 5 (3.07%) Siebel
5 5 (3.07%) Teradata
6 4 (2.45%) hybris
7 3 (1.84%) Cisco
7 3 (1.84%) Citrix
7 3 (1.84%) Facebook
7 3 (1.84%) Google
8 2 (1.23%) Ab Initio
8 2 (1.23%) Avaya
8 2 (1.23%) Interwoven
8 2 (1.23%) Lotus
8 2 (1.23%) Percussion
8 2 (1.23%) Salesforce.com
8 2 (1.23%) Vignette
Manchester, Lancashire
Experis Ltd
Rate: £350.00 - £425.00 per day
Posted: 5 days ago
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Rate: Unspecified Market Rates
Posted: 6 days ago
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Eaglecliff
Rate: From £350 to £400 per day + Benefits
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Posted: 4 days ago
London
Spier Consulting Ltd
Rate: £500 per day
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Wiltshire
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Rate: £750 - £800 per day
Posted: 20 days ago