Period
to 17 October 2019

The following table provides summary statistics for contract job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 17 October 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK
6 months to
17 Oct 2019
Same period 2018 Same period 2017
Rank 565 705 627
Rank change year-on-year +140 -78 -3
Contract jobs citing Customer Engagement 247 202 250
As % of all contract IT jobs advertised in the UK 0.29% 0.20% 0.25%
As % of the Processes & Methodologies category 0.34% 0.23% 0.29%
Number of daily rates quoted 130 130 140
UK median daily rate £475 £450 £423
Median daily rate % change year-on-year +5.56% +6.51% -6.11%
10th Percentile £345 £258 £310
90th Percentile £688 £589 £590
UK excluding London median daily rate £475 £425 £400
% change year-on-year +11.76% +6.25% +6.67%
Number of hourly rates quoted 6 7 5
UK median hourly rate £17.50 £25.00 £44.00
Median hourly rate % change year-on-year -30.00% -43.18% +329.69%
UK excluding London median hourly rate £17.50 £25.00 £44.00
% change year-on-year -30.00% -43.18% +329.69%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 73,535 89,538 85,627
As % of all contract IT jobs advertised in the UK 86.42% 86.78% 86.23%
Number of daily rates quoted 48,274 59,055 56,652
UK median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - +5.88%
10th Percentile £300 £300 £278
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -
Number of hourly rates quoted 2,262 2,433 2,077
UK median hourly rate £24.00 £20.50 £24.87
Median hourly rate % change year-on-year +17.07% -17.57% +10.53%
10th Percentile £11.81 £11.18 £11.25
90th Percentile £53.75 £50.00 £50.00
UK excluding London median hourly rate £23.21 £20.00 £25.00
% change year-on-year +16.04% -20.00% +6.38%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement.

Contractor daily rate trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Engagement over the 6 months to 17 October 2019.

Contractor daily rate histogram for Customer Engagement in the UK

Customer Engagement
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement.

Contractor hourly rate trend for Customer Engagement in the UK

Customer Engagement
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 17 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +114 218 £478 +6.11% 98
UK excluding London +107 151 £475 +11.76% 70
London +78 86 £500 +11.11% 32
South West +25 54 £463 +5.71% 10
South East +13 31 £500 +11.11% 19
Scotland +36 19 £400 +10.34% 3
Midlands +54 17 £550 - 12
North of England +36 16 £418 +1.21% 15
West Midlands +41 12 £550 - 10
East of England +41 11 £530 +85.96% 10
North West +31 11 £449 +5.59% 8
East Midlands +36 5 £400 -27.27% 2
Yorkshire +30 3 £425 +6.25% 6
North East +19 2 £160 -62.35% 1
Wales - 2 £413 -
Channel Islands - 1 £513 -

For the 6 months to 17 October 2019, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Customer Engagement.

1 75 (30.36%) Agile Software Development
2 72 (29.15%) Microsoft
3 64 (25.91%) CRM
4 61 (24.70%) Azure
5 52 (21.05%) Dynamics 365
6 48 (19.43%) Security Cleared
7 47 (19.03%) Dynamics CRM
8 42 (17.00%) ITIL
9 39 (15.79%) Windows
9 39 (15.79%) Finance
10 38 (15.38%) SC Cleared
11 36 (14.57%) Marketing
12 33 (13.36%) Problem-Solving
13 32 (12.96%) Service Management
14 31 (12.55%) Scrum
14 31 (12.55%) SharePoint
14 31 (12.55%) DevOps
15 29 (11.74%) JavaScript
15 29 (11.74%) Stakeholder Management
15 29 (11.74%) Office 365
16 26 (10.53%) HTML
16 26 (10.53%) Presales
17 23 (9.31%) User Stories
18 22 (8.91%) Windows 7
19 21 (8.50%) Analytics
19 21 (8.50%) Power Platform
20 20 (8.10%) PowerShell
20 20 (8.10%) SCCM
20 20 (8.10%) CSS
20 20 (8.10%) SQL Server Reporting Services

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (12.55%) SharePoint
2 6 (2.43%) Skype for Business
3 5 (2.02%) Adobe Experience Manager
3 5 (2.02%) Apache Spark
3 5 (2.02%) BizTalk Server
3 5 (2.02%) CMS
4 3 (1.21%) Apache Solr
4 3 (1.21%) IIS
5 1 (0.40%) Confluence
5 1 (0.40%) Drupal
5 1 (0.40%) EPiServer
5 1 (0.40%) MS Exchange
5 1 (0.40%) OpenStack
Applications
1 10 (4.05%) Microsoft Office
2 7 (2.83%) Sketch
3 6 (2.43%) Photoshop
4 5 (2.02%) Adobe Illustrator
5 3 (1.21%) Chatbot
5 3 (1.21%) Microsoft Excel
6 2 (0.81%) Adobe After Effects
6 2 (0.81%) Adobe Premiere
6 2 (0.81%) Microsoft PowerPoint
6 2 (0.81%) Microsoft Project
6 2 (0.81%) MS Visio
7 1 (0.40%) InVision
7 1 (0.40%) OmniGraffle
7 1 (0.40%) Spreadsheet
7 1 (0.40%) UXPin
7 1 (0.40%) Windchill
Business Applications
1 47 (19.03%) Dynamics CRM
2 5 (2.02%) SAP HCM
3 4 (1.62%) Adobe Campaign
3 4 (1.62%) SAP HR
4 3 (1.21%) SAP Payroll
5 2 (0.81%) Dynamics AX
5 2 (0.81%) Remedy ITSM
6 1 (0.40%) Eloqua
6 1 (0.40%) NetSuite
6 1 (0.40%) SAP APO
6 1 (0.40%) SAP IBP
6 1 (0.40%) SAP S/4HANA
6 1 (0.40%) Teamcenter
6 1 (0.40%) Unit4 Business World
Cloud Services
1 61 (24.70%) Azure
2 52 (21.05%) Dynamics 365
3 29 (11.74%) Office 365
4 21 (8.50%) Power Platform
5 13 (5.26%) AWS
6 9 (3.64%) PowerApps
7 7 (2.83%) PaaS
7 7 (2.83%) SaaS
8 6 (2.43%) OneDrive
8 6 (2.43%) Serverless
8 6 (2.43%) Yammer
9 5 (2.02%) GCP
10 4 (1.62%) Amazon CloudWatch
10 4 (1.62%) AWS CloudFormation
10 4 (1.62%) AWS Lambda
10 4 (1.62%) Microsoft Flow
11 3 (1.21%) Boomi
11 3 (1.21%) Datadog
11 3 (1.21%) IaaS
11 3 (1.21%) SuccessFactors
Communications & Networking
1 7 (2.83%) Skype
2 4 (1.62%) Internet
3 3 (1.21%) Ethernet
3 3 (1.21%) LAN
3 3 (1.21%) SDH
3 3 (1.21%) SMS
3 3 (1.21%) VoIP
3 3 (1.21%) WAN
4 2 (0.81%) BGP
4 2 (0.81%) MPLS
4 2 (0.81%) OSPF
4 2 (0.81%) TCP/IP
4 2 (0.81%) Unified Communications
4 2 (0.81%) VPN
4 2 (0.81%) xDSL
5 1 (0.40%) BIG-IP
5 1 (0.40%) DWDM
5 1 (0.40%) HTTP
5 1 (0.40%) Wi-Fi
Database & Business Intelligence
1 20 (8.10%) SQL Server Reporting Services
2 12 (4.86%) Power BI
3 11 (4.45%) SQL Server
4 5 (2.02%) Big Data
5 4 (1.62%) Apache Hive
5 4 (1.62%) Data Lake
5 4 (1.62%) Data Warehouse
5 4 (1.62%) Hadoop
5 4 (1.62%) HBase
5 4 (1.62%) Jackrabbit
6 3 (1.21%) Data Mart
6 3 (1.21%) Data Mining
7 2 (0.81%) BusinessObjects
7 2 (0.81%) SQL Server 2012
7 2 (0.81%) SQL Server 2014
7 2 (0.81%) SQL Server 2016
8 1 (0.40%) Amazon Redshift
8 1 (0.40%) BigQuery
8 1 (0.40%) Presto
8 1 (0.40%) Relational Database
Development Applications
1 17 (6.88%) MSI
2 9 (3.64%) Team Foundation Server
2 9 (3.64%) Visual Studio
3 7 (2.83%) Visual Studio Team System
4 5 (2.02%) Git (software)
4 5 (2.02%) JIRA
5 4 (1.62%) Axure RP
5 4 (1.62%) Jenkins
6 3 (1.21%) Balsamiq
6 3 (1.21%) Sonatype Nexus
7 2 (0.81%) AdminStudio
8 1 (0.40%) Bitbucket
8 1 (0.40%) InstallShield
General
1 39 (15.79%) Finance
2 36 (14.57%) Marketing
3 16 (6.48%) Telecoms
4 15 (6.07%) Banking
4 15 (6.07%) Public Sector
5 13 (5.26%) Retail
6 3 (1.21%) Legal
6 3 (1.21%) Local Government
7 2 (0.81%) Billing
7 2 (0.81%) Financial Institution
7 2 (0.81%) Multimedia
8 1 (0.40%) Electronics
8 1 (0.40%) Games
8 1 (0.40%) General Ledger
8 1 (0.40%) Italian Language
8 1 (0.40%) Manufacturing
8 1 (0.40%) Military
8 1 (0.40%) Pharmaceutical
8 1 (0.40%) Publishing
8 1 (0.40%) Retail Banking
Job Titles
1 62 (25.10%) Architect
2 30 (12.15%) Analyst
2 30 (12.15%) Developer
3 28 (11.34%) Consultant
4 25 (10.12%) Solutions Architect
5 16 (6.48%) Applications Packager
6 11 (4.45%) Business Analyst
6 11 (4.45%) CRM Developer
7 10 (4.05%) DV Cleared Application Packager
7 10 (4.05%) SC Cleared Application Packager
7 10 (4.05%) Technical Architect
8 9 (3.64%) Designer
8 9 (3.64%) Dynamics CRM Developer
8 9 (3.64%) Project Manager
9 8 (3.24%) Microsoft Solutions Architect
10 7 (2.83%) CRM Analyst
11 6 (2.43%) 2nd Line Support
11 6 (2.43%) Applications Support
11 6 (2.43%) Lead Architect
11 6 (2.43%) Support Engineer
Libraries, Frameworks & Software Standards
1 26 (10.53%) HTML
2 20 (8.10%) CSS
3 14 (5.67%) .NET
4 13 (5.26%) Web Services
5 11 (4.45%) ASP.NET
6 9 (3.64%) jQuery
6 9 (3.64%) Middleware
6 9 (3.64%) REST
6 9 (3.64%) XML
7 8 (3.24%) ASP.NET Web API
8 7 (2.83%) JSON
9 6 (2.43%) Kafka
9 6 (2.43%) Natural Language Processing
9 6 (2.43%) XSL
10 4 (1.62%) JSR 170
10 4 (1.62%) OSGi
11 3 (1.21%) SOAP
12 2 (0.81%) AngularJS
12 2 (0.81%) RESTful
12 2 (0.81%) TensorFlow
Miscellaneous
1 19 (7.69%) Analytical Skills
2 12 (4.86%) User Experience
3 6 (2.43%) Self-Motivation
4 5 (2.02%) Data Centre
4 5 (2.02%) Mobile App
5 4 (1.62%) Greenfield Project
5 4 (1.62%) Management Information System
5 4 (1.62%) Virtual Team
6 3 (1.21%) Mainframe
6 3 (1.21%) Public Cloud
6 3 (1.21%) Tandem
7 2 (0.81%) Animation
7 2 (0.81%) CMDB
7 2 (0.81%) Cyber Defence
7 2 (0.81%) Data Structures
7 2 (0.81%) Graphic Design
7 2 (0.81%) Life Science
7 2 (0.81%) NHS
7 2 (0.81%) Video Conferencing
7 2 (0.81%) Video Editing
Operating Systems
1 39 (15.79%) Windows
2 22 (8.91%) Windows 7
3 19 (7.69%) Windows 10
4 13 (5.26%) Windows Server 2008
5 6 (2.43%) Linux
6 4 (1.62%) Red Hat Enterprise Linux
6 4 (1.62%) Windows Server
7 3 (1.21%) Android
7 3 (1.21%) Apple iOS
8 2 (0.81%) Windows Server 2012
9 1 (0.40%) Unix
Processes & Methodologies
1 75 (30.36%) Agile Software Development
2 64 (25.91%) CRM
3 42 (17.00%) ITIL
4 33 (13.36%) Problem-Solving
5 32 (12.96%) Service Management
6 31 (12.55%) DevOps
6 31 (12.55%) Scrum
7 29 (11.74%) Stakeholder Management
8 26 (10.53%) Presales
9 23 (9.31%) User Stories
10 21 (8.50%) Analytics
11 19 (7.69%) E-Commerce
12 18 (7.29%) User Acceptance Testing
13 17 (6.88%) Compatibility Testing
13 17 (6.88%) Software Distribution
14 16 (6.48%) Continuous Integration
14 16 (6.48%) Kanban
14 16 (6.48%) Mentoring
14 16 (6.48%) Migration
15 15 (6.07%) Project Management
Programming Languages
1 29 (11.74%) JavaScript
2 20 (8.10%) PowerShell
3 17 (6.88%) C#
4 14 (5.67%) Python
5 8 (3.24%) Java
6 7 (2.83%) SQL
7 6 (2.43%) Perl
7 6 (2.43%) Ruby
8 5 (2.02%) Bash Shell
9 3 (1.21%) Shell Script
10 2 (0.81%) PHP
11 1 (0.40%) Scala
Qualifications
1 48 (19.43%) Security Cleared
2 38 (15.38%) SC Cleared
3 16 (6.48%) Degree
3 16 (6.48%) DV Cleared
4 8 (3.24%) Master's Degree
5 7 (2.83%) BPSS Clearance
6 6 (2.43%) Computer Science Degree
7 5 (2.02%) Microsoft Certification
8 4 (1.62%) PMI Certification
8 4 (1.62%) PMP
9 3 (1.21%) CISA
9 3 (1.21%) CISM
9 3 (1.21%) CISMP
9 3 (1.21%) CRISC
10 2 (0.81%) CCIE
10 2 (0.81%) CCNA
10 2 (0.81%) CCNP
10 2 (0.81%) Cisco Certification
10 2 (0.81%) ISACA
10 2 (0.81%) ISEB
Quality Assurance & Compliance
1 13 (5.26%) QA
2 4 (1.62%) ISO/IEC 27001
3 3 (1.21%) PMO
4 2 (0.81%) SLA
5 1 (0.40%) COBIT
5 1 (0.40%) Disclosure Scotland
5 1 (0.40%) ISO 22301
System Software
1 17 (6.88%) Microsoft App-V
2 14 (5.67%) Active Directory
3 3 (1.21%) HDFS
4 1 (0.40%) BitLocker
4 1 (0.40%) Docker
4 1 (0.40%) Virtual Machines
4 1 (0.40%) XenDesktop
Systems Management
1 20 (8.10%) SCCM
2 7 (2.83%) Microsoft Intune
3 4 (1.62%) Terraform
4 3 (1.21%) Opscode Chef
5 1 (0.40%) Ansible
5 1 (0.40%) Computer Emergency Response Teams
5 1 (0.40%) Control-M
5 1 (0.40%) Red Hat Satellite
5 1 (0.40%) Single Sign-On
Vendors
1 72 (29.15%) Microsoft
2 13 (5.26%) ServiceNow
3 12 (4.86%) SAP
4 10 (4.05%) Salesforce.com
5 9 (3.64%) Adobe
5 9 (3.64%) Cisco
6 6 (2.43%) Google
7 5 (2.02%) Dell
7 5 (2.02%) Remedy
8 4 (1.62%) Citrix
8 4 (1.62%) Red Hat
8 4 (1.62%) Salesforce Marketing Cloud
9 3 (1.21%) Computacenter
9 3 (1.21%) Pega
10 2 (0.81%) Apple
10 2 (0.81%) BMC
10 2 (0.81%) Cognos
10 2 (0.81%) Nintex
10 2 (0.81%) TIBCO
10 2 (0.81%) VMware