The following table provides summary statistics for contract job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
UK
Rank 522 502 508
Rank change year-on-year -20 +6  
Contract jobs citing Customer Engagement 74 140 113
As % of all contract IT jobs advertised in the UK 0.16% 0.26% 0.21%
As % of the Processes & Methodologies category 0.20% 0.32% 0.27%
Number of daily rates quoted 47 94 60
Median daily rate £478 £425 £425
Median daily rate % change year-on-year +12.35% -  
90% offered a daily rate of more than £200 £300 £324
10% offered a daily rate of more than £700 £565 £550
UK excluding London median daily rate £425 £388 £415
% change year-on-year +9.67% -6.62%  
Number of hourly rates quoted 0 2 1
Median hourly rate - £40.75 £35.00
Median hourly rate % change year-on-year - +16.42%  
UK excluding London median hourly rate - £40.75 £35.00
% change year-on-year - +16.42%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37647 43912 41983
As % of all contract IT job vacancies advertised in the UK 83.11% 82.85% 79.79%
Number of daily rates quoted 24815 28793 26009
Median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% -  
Number of hourly rates quoted 953 1109 1205
Median hourly rate £35.00 £37.50 £28.19
Median hourly rate % change year-on-year -6.66% +33.02%  
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

Customer Engagement
Job Vacancy Trend

The job posting trend of jobs advertised citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement.

Contractor daily rate trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Engagement over the 3 months to 24 March 2017.

Contractor daily rate histogram for Customer Engagement in the UK

Customer Engagement
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement.

Contractor hourly rate trend for Customer Engagement in the UK

Customer Engagement
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 69 £478 +12.35% 35
London +2 28 £565 +13.00% 14
South East -3 16 £300 -33.33% 7
East of England - 11 £425 - 3
North West +34 7 £480 - 1
Berkshire +4 6 £105 -76.66% 1
Dunstable - 6 - - 1
Bedfordshire - 6 - - 1
Scotland +20 5 £430 +16.61% 5
East Sussex +8 5 £219 -4.89%
Merseyside - 5 £500 -
Edinburgh +19 4 £360 -0.68% 2
Brighton +3 4 £163 -29.34%
Uxbridge - 4 - -
Colchester - 4 £425 -
Liverpool - 4 £490 -
Essex - 4 £425 -
West Midlands +4 3 £325 +8.33% 3
Bracknell - 3 £105 - 1
Manchester +10 2 £355 - 1
Milton Keynes -5 2 £563 -
Buckinghamshire -8 2 £563 -
Coventry - 2 £325 - 1
Hampshire +10 1 £600 - 1
West Yorkshire +7 1 £200 -33.33%
Yorkshire +6 1 £200 -36.50% 2
Surrey +5 1 - - 2
City of London +5 1 £700 - 2
West Sussex +1 1 £425 -
Reading -4 1 - -

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 24 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Engagement.

1 51 (24.88%) Agile Software Development
2 43 (20.98%) Finance
3 37 (18.05%) Analytics
4 34 (16.59%) Marketing
4 34 (16.59%) Degree
5 31 (15.12%) Project Management
5 31 (15.12%) Service Management
5 31 (15.12%) Service Delivery
6 28 (13.66%) Telecoms
6 28 (13.66%) Stakeholder Management
7 27 (13.17%) Security Cleared
8 26 (12.68%) Service Design
9 25 (12.20%) IBM
10 23 (11.22%) ITIL
10 23 (11.22%) Analytical Skills
11 22 (10.73%) Migration
12 21 (10.24%) CRM
12 21 (10.24%) SC Cleared
13 20 (9.76%) Social Media
13 20 (9.76%) Microsoft
14 19 (9.27%) Presales
15 18 (8.78%) Change Management
16 16 (7.80%) Retail
16 16 (7.80%) Data Centre
17 15 (7.32%) Continuous Improvement
17 15 (7.32%) Management Information System
17 15 (7.32%) SQL
18 14 (6.83%) Business Analysis
18 14 (6.83%) Waterfall
18 14 (6.83%) Business Transformation

Customer Engagement
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.90%) CMS
2 7 (3.41%) Adobe Experience Manager
3 3 (1.46%) JBoss
3 3 (1.46%) SharePoint
3 3 (1.46%) Tomcat
4 2 (0.98%) Drupal
4 2 (0.98%) MS Exchange
4 2 (0.98%) SAS
4 2 (0.98%) Skype for Business
4 2 (0.98%) WebSphere
5 1 (0.49%) Apache
5 1 (0.49%) Confluence
5 1 (0.49%) Exchange Server 2003
5 1 (0.49%) Exchange Server 2010
5 1 (0.49%) IIS
5 1 (0.49%) Office Communications Server
5 1 (0.49%) SharePoint Server
5 1 (0.49%) Sitecore CMS
Applications
1 11 (5.37%) MS Excel
2 7 (3.41%) MS Project
3 6 (2.93%) MS Office
4 3 (1.46%) MS PowerPoint
5 1 (0.49%) InDesign
5 1 (0.49%) Photoshop
Business Applications
1 4 (1.95%) Sprinklr
2 3 (1.46%) Adobe Campaign
3 2 (0.98%) Dynamics CRM
3 2 (0.98%) Eloqua
3 2 (0.98%) Maximo
3 2 (0.98%) Oracle BPM
3 2 (0.98%) Radian6
4 1 (0.49%) Orchard Housing
4 1 (0.49%) SAP Business ByDesign
4 1 (0.49%) SAP Oil and Gas
4 1 (0.49%) Unica
Cloud Services
1 10 (4.88%) IaaS
2 9 (4.39%) Microsoft Azure
2 9 (4.39%) SaaS
3 8 (3.90%) Office 365
4 7 (3.41%) Amazon AWS
5 4 (1.95%) Boomi
5 4 (1.95%) PaaS
6 2 (0.98%) BlueKai
6 2 (0.98%) OneDrive
7 1 (0.49%) Azure Active Directory
7 1 (0.49%) Cloud Computing
7 1 (0.49%) Trello
7 1 (0.49%) Yammer
Communications & Networking
1 11 (5.37%) Internet
2 9 (4.39%) LAN
2 9 (4.39%) WAN
3 5 (2.44%) DNS
4 4 (1.95%) DHCP
5 3 (1.46%) HTTP
6 2 (0.98%) Intranet
6 2 (0.98%) Remote Desktop
6 2 (0.98%) SAN
6 2 (0.98%) Skype
6 2 (0.98%) SMS
6 2 (0.98%) SSL
6 2 (0.98%) TCP/IP
7 1 (0.49%) Firewall
7 1 (0.49%) FTP
7 1 (0.49%) HTTPS
7 1 (0.49%) NAS
7 1 (0.49%) Unified Communications
7 1 (0.49%) VoIP
Database & Business Intelligence
1 7 (3.41%) Data Warehouse
1 7 (3.41%) SQL Server
2 5 (2.44%) Big Data
3 4 (1.95%) PowerCenter
3 4 (1.95%) Relational Database
4 3 (1.46%) BusinessObjects
4 3 (1.46%) Data Lake
4 3 (1.46%) Power BI
5 2 (0.98%) DB2
5 2 (0.98%) MySQL
5 2 (0.98%) QlikView
5 2 (0.98%) RDBMS
5 2 (0.98%) SAP HANA
6 1 (0.49%) Amazon DynamoDB
6 1 (0.49%) Apache Hive
6 1 (0.49%) BusinessObjects XI
6 1 (0.49%) Impala
6 1 (0.49%) MongoDB
6 1 (0.49%) NoSQL
6 1 (0.49%) SAS Enterprise Guide
Development Applications
1 5 (2.44%) Maven
2 3 (1.46%) Eclipse
2 3 (1.46%) Git (software)
2 3 (1.46%) Gradle
2 3 (1.46%) IntelliJ
3 1 (0.49%) Grunt
3 1 (0.49%) JIRA
3 1 (0.49%) MSI
3 1 (0.49%) Rational DOORS
3 1 (0.49%) Visual Studio
3 1 (0.49%) webpack
General
1 43 (20.98%) Finance
2 34 (16.59%) Marketing
3 28 (13.66%) Telecoms
4 16 (7.80%) Retail
5 13 (6.34%) Banking
6 6 (2.93%) Mandarin Language
6 6 (2.93%) Spanish Language
7 5 (2.44%) Legal
8 3 (1.46%) Advertising
8 3 (1.46%) Billing
8 3 (1.46%) Military
8 3 (1.46%) Retail Banking
9 2 (0.98%) Japanese Language
9 2 (0.98%) Manufacturing
10 1 (0.49%) Automotive
10 1 (0.49%) Electronics
10 1 (0.49%) Games
10 1 (0.49%) German Language
10 1 (0.49%) Local Government
Job Titles
1 43 (20.98%) Architect
2 24 (11.71%) Consultant
3 23 (11.22%) Analyst
4 20 (9.76%) Developer
4 20 (9.76%) Project Manager
5 15 (7.32%) Business Analyst
6 13 (6.34%) Business Manager
7 12 (5.85%) Solutions Architect
8 11 (5.37%) Service Architect
9 9 (4.39%) Lead Architect
9 9 (4.39%) Telecoms Architect
10 8 (3.90%) Delivery Manager
11 7 (3.41%) ITIL Service Architect
11 7 (3.41%) Marketing Manager
12 6 (2.93%) Designer
13 5 (2.44%) Business Change Manager
13 5 (2.44%) Cloud Architect
13 5 (2.44%) Governance Manager
13 5 (2.44%) Project Governance Manager
13 5 (2.44%) Senior Architect
Libraries, Frameworks & Software Standards
1 13 (6.34%) HTML
2 9 (4.39%) CSS
2 9 (4.39%) Web Services
3 8 (3.90%) Middleware
3 8 (3.90%) SOAP
4 7 (3.41%) REST
4 7 (3.41%) XML
5 6 (2.93%) .NET
6 5 (2.44%) Hibernate
6 5 (2.44%) Spring
7 4 (1.95%) AngularJS
7 4 (1.95%) jQuery
7 4 (1.95%) JSON
8 3 (1.46%) Apache Felix
8 3 (1.46%) Apache Sling
8 3 (1.46%) Java EE
8 3 (1.46%) JSR 170
8 3 (1.46%) JSTL
8 3 (1.46%) OSGi
8 3 (1.46%) Spring MVC
Miscellaneous
1 23 (11.22%) Analytical Skills
2 20 (9.76%) Social Media
3 16 (7.80%) Data Centre
4 15 (7.32%) Management Information System
5 13 (6.34%) User Experience
6 5 (2.44%) Clustering
6 5 (2.44%) Computer Science
6 5 (2.44%) Data Protection Act
7 4 (1.95%) Mainframe
8 3 (1.46%) Enterprise Software
8 3 (1.46%) iPad
8 3 (1.46%) Mobile App
9 2 (0.98%) Client/Server
9 2 (0.98%) Online Banking
10 1 (0.49%) Mobile Banking
10 1 (0.49%) Private Cloud
10 1 (0.49%) Replication
10 1 (0.49%) Virtual Team
Operating Systems
1 12 (5.85%) Windows
2 7 (3.41%) Windows Server
3 6 (2.93%) Windows Server 2012
4 3 (1.46%) Unix
5 2 (0.98%) Android
5 2 (0.98%) Apple iOS
5 2 (0.98%) Linux
5 2 (0.98%) Windows 7
5 2 (0.98%) Windows 8
5 2 (0.98%) Windows Server 2008
6 1 (0.49%) Red Hat Enterprise Linux
6 1 (0.49%) Solaris
Processes & Methodologies
1 51 (24.88%) Agile Software Development
2 37 (18.05%) Analytics
3 31 (15.12%) Project Management
3 31 (15.12%) Service Delivery
3 31 (15.12%) Service Management
4 28 (13.66%) Stakeholder Management
5 26 (12.68%) Service Design
6 23 (11.22%) ITIL
7 22 (10.73%) Migration
8 21 (10.24%) CRM
9 19 (9.27%) Presales
10 18 (8.78%) Change Management
11 15 (7.32%) Continuous Improvement
12 14 (6.83%) Business Analysis
12 14 (6.83%) Business Transformation
12 14 (6.83%) Waterfall
13 12 (5.85%) Programme Management
14 11 (5.37%) Business Intelligence
14 11 (5.37%) E-Commerce
14 11 (5.37%) Stakeholder Engagement
Programming Languages
1 15 (7.32%) SQL
2 11 (5.37%) JavaScript
3 10 (4.88%) Java
4 5 (2.44%) C#
4 5 (2.44%) PHP
5 3 (1.46%) C
6 2 (0.98%) PowerShell
6 2 (0.98%) Python
6 2 (0.98%) Shell Script
7 1 (0.49%) R
7 1 (0.49%) SAS Macro
7 1 (0.49%) T-SQL
7 1 (0.49%) VB.NET
7 1 (0.49%) VBScript
Qualifications
1 34 (16.59%) Degree
2 27 (13.17%) Security Cleared
3 21 (10.24%) SC Cleared
4 7 (3.41%) MCITP
4 7 (3.41%) Microsoft Certification
5 6 (2.93%) ITIL Certification
5 6 (2.93%) MBA
5 6 (2.93%) MCTS
6 5 (2.44%) APMP
6 5 (2.44%) BPSS Clearance
7 3 (1.46%) DV Cleared
8 1 (0.49%) AWS Certification
8 1 (0.49%) ITIL Foundation Certificate
8 1 (0.49%) MCSE
8 1 (0.49%) RHCE
8 1 (0.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (4.88%) QA
2 9 (4.39%) PMO
3 3 (1.46%) Actionable Recommendations
3 3 (1.46%) Data Quality
4 2 (0.98%) Disclosure Scotland
4 2 (0.98%) SLA
System Software
1 6 (2.93%) Active Directory
2 4 (1.95%) Hyper-V
3 2 (0.98%) Microsoft App-V
3 2 (0.98%) Terminal Services
3 2 (0.98%) Virtual Desktop
3 2 (0.98%) VMware Infrastructure
4 1 (0.49%) Firmware
4 1 (0.49%) vSphere
Systems Management
1 4 (1.95%) WSUS
2 3 (1.46%) Microsoft Intune
3 2 (0.98%) SCCM
4 1 (0.49%) Backup Exec
4 1 (0.49%) CA Service Virtualization
Vendors
1 25 (12.20%) IBM
2 20 (9.76%) Microsoft
3 13 (6.34%) Adobe
4 11 (5.37%) Oracle
5 9 (4.39%) BT
5 9 (4.39%) Capita
5 9 (4.39%) TOWER Software
6 8 (3.90%) HP
7 7 (3.41%) Google
8 6 (2.93%) SAP
9 5 (2.44%) Dell
10 3 (1.46%) Cloudera
10 3 (1.46%) Informatica
10 3 (1.46%) VMware
11 2 (0.98%) Brandwatch
11 2 (0.98%) NetBase
11 2 (0.98%) Netezza
11 2 (0.98%) Orchard
11 2 (0.98%) Sysomos
12 1 (0.49%) Canon
Folkestone, Kent
Deerfoot IT Resources Ltd
Rate: £300 - £400 per day
Posted: 3 days ago
City of London
Pearson Frank
Rate: £300 - £350 per day
Posted: 3 days ago
South East London
Maclean Moore Consulting
Rate: Circa £400 a day
Posted: 3 days ago