Period
to 20 November 2018

The following table provides summary statistics for contract job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 20 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 672 597 609
Rank change year-on-year -75 +12 +24
Contract jobs citing Customer Engagement 224 298 295
As % of all contract IT jobs advertised in the UK 0.22% 0.29% 0.28%
As % of the Processes & Methodologies category 0.25% 0.34% 0.33%
Number of daily rates quoted 155 182 165
UK median daily rate £450 £425 £450
Median daily rate % change year-on-year +5.88% -5.56% +12.50%
10th Percentile £276 £313 £300
90th Percentile £638 £659 £633
UK excluding London median daily rate £425 £400 £410
% change year-on-year +6.25% -2.44% +4.46%
Number of hourly rates quoted 7 6 1
UK median hourly rate £25.00 £36.50 £10.24
Median hourly rate % change year-on-year -31.51% +256.45% -82.79%
UK excluding London median hourly rate £25.00 £36.50 £10.24
% change year-on-year -31.51% +256.45% -82.79%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 89,850 87,697 88,614
As % of all contract IT jobs advertised in the UK 86.36% 85.74% 85.19%
Number of daily rates quoted 59,462 58,317 58,473
UK median daily rate £460 £450 £425
Median daily rate % change year-on-year +2.22% +5.88% +3.03%
10th Percentile £300 £277 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +4.99%
Number of hourly rates quoted 2,321 2,108 2,455
UK median hourly rate £22.00 £23.14 £22.50
Median hourly rate % change year-on-year -4.93% +2.84% +1.74%
10th Percentile £11.25 £11.25 £11.25
90th Percentile £50.75 £49.75 £48.00
UK excluding London median hourly rate £21.20 £24.00 £22.50
% change year-on-year -11.67% +6.67% -

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement.

Contractor daily rate trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Engagement over the 6 months to 20 November 2018.

Contractor daily rate histogram for Customer Engagement in the UK

Customer Engagement
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement.

Contractor hourly rate trend for Customer Engagement in the UK

Customer Engagement
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Customer Engagement over the 6 months to 20 November 2018.

Contractor hourly rate histogram for Customer Engagement in the UK

Customer Engagement
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -69 201 £450 +5.88% 102
UK excluding London -78 137 £425 +6.25% 72
London -27 78 £450 - 40
South East -63 52 £483 +13.53% 16
South West -1 31 £425 - 4
North of England -23 23 £475 +18.75% 14
North West -14 15 £450 +12.50% 7
Midlands -18 13 £550 +37.50% 14
Scotland -22 13 £363 -28.92% 6
West Midlands -26 13 £550 +41.94% 11
Yorkshire -10 8 £488 +21.88% 6
East of England -1 6 £285 -28.75% 14
Northern Ireland - 3 £325 - 1

For the 6 months to 20 November 2018, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Customer Engagement.

1 54 (24.11%) Agile Software Development
2 48 (21.43%) Service Management
3 47 (20.98%) ITIL
4 45 (20.09%) Security Cleared
5 39 (17.41%) Project Management
6 38 (16.96%) Marketing
6 38 (16.96%) Analytics
7 35 (15.63%) Microsoft
8 34 (15.18%) Windows
8 34 (15.18%) Microsoft Azure
9 29 (12.95%) Mentoring
10 28 (12.50%) Finance
11 25 (11.16%) SC Cleared
12 24 (10.71%) SQL
12 24 (10.71%) Service Design
13 23 (10.27%) Google
13 23 (10.27%) DV Cleared
14 22 (9.82%) PowerShell
14 22 (9.82%) SCCM
15 21 (9.38%) PRINCE2
16 20 (8.93%) CRM
16 20 (8.93%) Data Warehouse
16 20 (8.93%) Windows Server 2008
16 20 (8.93%) Amazon AWS
17 19 (8.48%) User Acceptance Testing
17 19 (8.48%) Problem-Solving
18 18 (8.04%) Collaborative Working
18 18 (8.04%) Compatibility Testing
18 18 (8.04%) Digital Marketing
18 18 (8.04%) Windows 7

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.68%) Apache Spark
2 5 (2.23%) MS Exchange
3 4 (1.79%) SharePoint
4 3 (1.34%) CMS
5 2 (0.89%) Adobe Experience Manager
5 2 (0.89%) Confluence
5 2 (0.89%) Drupal
5 2 (0.89%) OpenStack
5 2 (0.89%) Skype for Business
5 2 (0.89%) WebSphere
5 2 (0.89%) WebSphere Application Server
6 1 (0.45%) BizTalk Server
6 1 (0.45%) Exchange Server 2007
6 1 (0.45%) SAS
6 1 (0.45%) Umbraco
Applications
1 8 (3.57%) Microsoft Project
2 7 (3.13%) Microsoft Excel
2 7 (3.13%) Microsoft Office
3 4 (1.79%) Spreadsheet
4 3 (1.34%) Microsoft PowerPoint
5 2 (0.89%) MS Visio
Business Applications
1 10 (4.46%) Dynamics CRM
2 4 (1.79%) Eloqua
3 1 (0.45%) Dynamics AX
3 1 (0.45%) Dynamics NAV
3 1 (0.45%) Salesforce.com CRM
3 1 (0.45%) Workfront
Cloud Services
1 34 (15.18%) Microsoft Azure
2 20 (8.93%) Amazon AWS
3 15 (6.70%) Google Analytics
3 15 (6.70%) Office 365
4 7 (3.13%) Dynamics 365
5 3 (1.34%) Azure Data Factory
5 3 (1.34%) Google Cloud Platform
6 2 (0.89%) Amazon EC2
6 2 (0.89%) Amazon S3
6 2 (0.89%) AWS Lambda
6 2 (0.89%) Azure Active Directory
6 2 (0.89%) Google Tag Manager
6 2 (0.89%) IaaS
6 2 (0.89%) SaaS
6 2 (0.89%) Serverless
6 2 (0.89%) Virtual Private Cloud
7 1 (0.45%) Amazon ELB
7 1 (0.45%) IBM Cloud
7 1 (0.45%) PaaS
7 1 (0.45%) Trello
Communications & Networking
1 6 (2.68%) Internet
1 6 (2.68%) Software-Defined Networking
2 4 (1.79%) SMS
2 4 (1.79%) Wi-Fi
3 3 (1.34%) Cisco Nexus
3 3 (1.34%) Firewall
4 2 (0.89%) ATM
4 2 (0.89%) DHCP
4 2 (0.89%) DNS
4 2 (0.89%) Intranet
4 2 (0.89%) LAN
4 2 (0.89%) MPLS
5 1 (0.45%) BGP
5 1 (0.45%) Ethernet
5 1 (0.45%) OSPF
5 1 (0.45%) SDH
5 1 (0.45%) VPN
5 1 (0.45%) WAN
5 1 (0.45%) Wireless
5 1 (0.45%) WLAN
Database & Business Intelligence
1 20 (8.93%) Data Warehouse
2 16 (7.14%) SQL Server
3 10 (4.46%) Big Data
4 8 (3.57%) SQL Server Integration Services
5 6 (2.68%) Hadoop
5 6 (2.68%) PowerCenter
5 6 (2.68%) SQL Server 2012
6 4 (1.79%) Apache Hive
6 4 (1.79%) Azure SQL Database
6 4 (1.79%) Data Lake
6 4 (1.79%) Microsoft Analysis Services
6 4 (1.79%) Relational Database
6 4 (1.79%) SQL Server Analysis Services
6 4 (1.79%) Sqoop
7 3 (1.34%) Azure SQL Data Warehouse
7 3 (1.34%) Data Mining
7 3 (1.34%) Power BI
7 3 (1.34%) PowerPivot
7 3 (1.34%) SQL Server 2008
7 3 (1.34%) SQL Server 2014
Development Applications
1 18 (8.04%) MSI
2 6 (2.68%) JIRA
3 4 (1.79%) Git (software)
4 3 (1.34%) Jenkins
5 2 (0.89%) IBM UrbanCode
5 2 (0.89%) Visual Studio
6 1 (0.45%) Atlassian Bamboo
6 1 (0.45%) Axure RP
6 1 (0.45%) Grunt
6 1 (0.45%) JIRA Agile
6 1 (0.45%) SonarQube
6 1 (0.45%) SQL Server Management Studio (SSMS)
6 1 (0.45%) Team Foundation Server
6 1 (0.45%) TeamCity
6 1 (0.45%) Visual Studio Team System
6 1 (0.45%) Xcode
General
1 38 (16.96%) Marketing
2 28 (12.50%) Finance
3 10 (4.46%) Legal
4 9 (4.02%) Retail
5 8 (3.57%) Banking
6 4 (1.79%) Pharmaceutical
6 4 (1.79%) Telecoms
7 2 (0.89%) Investment Banking
8 1 (0.45%) Advertising
8 1 (0.45%) French Language
8 1 (0.45%) Games
8 1 (0.45%) German Language
8 1 (0.45%) Italian Language
8 1 (0.45%) Japanese Language
8 1 (0.45%) Law
8 1 (0.45%) Manufacturing
8 1 (0.45%) Military
8 1 (0.45%) Publishing
Job Titles
1 37 (16.52%) Architect
2 35 (15.63%) Analyst
3 18 (8.04%) Applications Packager
3 18 (8.04%) Service Architect
4 17 (7.59%) Developer
5 15 (6.70%) Consultant
6 14 (6.25%) Project Manager
7 13 (5.80%) Business Analyst
7 13 (5.80%) Google Analytics Analyst
7 13 (5.80%) Google Analytics Web Analyst
7 13 (5.80%) Web Analyst
7 13 (5.80%) Web Analytics Analyst
8 9 (4.02%) DV Cleared Application Packager
8 9 (4.02%) IT Manager
9 8 (3.57%) Solutions Architect
10 6 (2.68%) Designer
10 6 (2.68%) Oracle Developer
10 6 (2.68%) Senior Architect
10 6 (2.68%) Support Engineer
11 5 (2.23%) Contracts Manager
Libraries, Frameworks & Software Standards
1 16 (7.14%) HTML
2 9 (4.02%) CSS
2 9 (4.02%) JSON
3 7 (3.13%) HTML5
3 7 (3.13%) Web Services
4 6 (2.68%) .NET
4 6 (2.68%) RESTful
5 4 (1.79%) Android SDK
5 4 (1.79%) CSS3
5 4 (1.79%) RxJava
6 3 (1.34%) Middleware
6 3 (1.34%) REST
7 2 (0.89%) ASP.NET
7 2 (0.89%) J2EE
7 2 (0.89%) OAuth
7 2 (0.89%) OpenID
7 2 (0.89%) SAML
7 2 (0.89%) SOAP
7 2 (0.89%) Spring
7 2 (0.89%) XML
Miscellaneous
1 15 (6.70%) User Experience
2 12 (5.36%) Analytical Skills
2 12 (5.36%) Data Centre
3 10 (4.46%) Mobile App
4 9 (4.02%) Management Information System
5 3 (1.34%) Computer Science
5 3 (1.34%) SCADA
5 3 (1.34%) Virtual Team
6 2 (0.89%) DataPower
6 2 (0.89%) FMCG
6 2 (0.89%) Machine to Machine
6 2 (0.89%) Online Banking
6 2 (0.89%) Public Cloud
6 2 (0.89%) Replication
7 1 (0.45%) e-Learning
7 1 (0.45%) Enterprise Software
7 1 (0.45%) Internet of Things
7 1 (0.45%) Over-the-Top Content
7 1 (0.45%) PKI
7 1 (0.45%) Smartphone
Operating Systems
1 34 (15.18%) Windows
2 20 (8.93%) Windows Server 2008
3 18 (8.04%) Windows 7
4 7 (3.13%) Android
5 4 (1.79%) Apple iOS
5 4 (1.79%) Linux
5 4 (1.79%) Windows 10
6 3 (1.34%) Windows Server
7 2 (0.89%) Windows Server 2012
8 1 (0.45%) Unix
Processes & Methodologies
1 54 (24.11%) Agile Software Development
2 48 (21.43%) Service Management
3 47 (20.98%) ITIL
4 39 (17.41%) Project Management
5 38 (16.96%) Analytics
6 29 (12.95%) Mentoring
7 24 (10.71%) Service Design
8 21 (9.38%) PRINCE2
9 20 (8.93%) CRM
10 19 (8.48%) Problem-Solving
10 19 (8.48%) User Acceptance Testing
11 18 (8.04%) Collaborative Working
11 18 (8.04%) Compatibility Testing
11 18 (8.04%) Digital Marketing
11 18 (8.04%) Software Distribution
12 17 (7.59%) Data Analysis
12 17 (7.59%) Stakeholder Management
13 16 (7.14%) Migration
13 16 (7.14%) Scrum
14 14 (6.25%) SEO
Programming Languages
1 24 (10.71%) SQL
2 22 (9.82%) PowerShell
3 13 (5.80%) Java
4 7 (3.13%) T-SQL
5 5 (2.23%) Python
6 4 (1.79%) C#
6 4 (1.79%) JavaScript
6 4 (1.79%) Scala
7 3 (1.34%) Apple Swift
7 3 (1.34%) Data Analysis Expressions (DAX)
7 3 (1.34%) Java 8
7 3 (1.34%) Objective-C
8 2 (0.89%) C
8 2 (0.89%) PL/SQL
8 2 (0.89%) Ruby
9 1 (0.45%) Erlang
9 1 (0.45%) F#
9 1 (0.45%) Groovy
9 1 (0.45%) Kotlin
9 1 (0.45%) R
Qualifications
1 45 (20.09%) Security Cleared
2 25 (11.16%) SC Cleared
3 23 (10.27%) DV Cleared
4 14 (6.25%) Degree
5 13 (5.80%) Microsoft Certification
6 6 (2.68%) BPSS Clearance
6 6 (2.68%) Cisco Certification
7 5 (2.23%) CCNP
7 5 (2.23%) MCITP
7 5 (2.23%) MCTS
7 5 (2.23%) PMP
8 4 (1.79%) CCNA
8 4 (1.79%) ISEB
8 4 (1.79%) MCSE
8 4 (1.79%) PMI Certification
9 3 (1.34%) CCIE
9 3 (1.34%) Computer Science Degree
9 3 (1.34%) MCDST
10 2 (0.89%) CISSP
10 2 (0.89%) ITIL Certification
Quality Assurance & Compliance
1 15 (6.70%) QA
2 5 (2.23%) SLA
3 4 (1.79%) Disclosure Scotland
4 3 (1.34%) PMO
5 2 (0.89%) GDPR
5 2 (0.89%) GxP
5 2 (0.89%) ISO/IEC 20000
6 1 (0.45%) COBIT
6 1 (0.45%) Data Quality
6 1 (0.45%) HMG Security Policy Framework
6 1 (0.45%) ISO 8583
6 1 (0.45%) ISO/IEC 27001
6 1 (0.45%) PCI DSS
System Software
1 18 (8.04%) Microsoft App-V
2 13 (5.80%) Active Directory
3 4 (1.79%) HDFS
4 1 (0.45%) Docker
4 1 (0.45%) KVM
4 1 (0.45%) Virtual Machines
4 1 (0.45%) VMware Infrastructure
4 1 (0.45%) vSphere
Systems Management
1 22 (9.82%) SCCM
2 4 (1.79%) Oozie
3 2 (0.89%) Forefront Identity Manager
3 2 (0.89%) Single Sign-On
4 1 (0.45%) CASB
4 1 (0.45%) Stealthwatch
4 1 (0.45%) Terraform
4 1 (0.45%) TrustSec
Vendors
1 35 (15.63%) Microsoft
2 23 (10.27%) Google
3 13 (5.80%) Cisco
4 11 (4.91%) Informatica
5 9 (4.02%) Oracle
6 4 (1.79%) Salesforce.com
6 4 (1.79%) Symantec
7 3 (1.34%) HP
7 3 (1.34%) Juniper
7 3 (1.34%) SAP
7 3 (1.34%) Tableau
8 2 (0.89%) Adobe
8 2 (0.89%) Atlassian
8 2 (0.89%) BT
8 2 (0.89%) Citrix
8 2 (0.89%) Fortinet
8 2 (0.89%) IBM
8 2 (0.89%) Salesforce Marketing Cloud
8 2 (0.89%) ServiceNow
8 2 (0.89%) Splunk