Period
to 24 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 601 603 633
Rank change year-on-year +2 +30 +59
Contract jobs citing Customer Engagement 303 293 263
As % of all contract IT jobs advertised in the UK 0.29% 0.28% 0.23%
As % of the Processes & Methodologies category 0.35% 0.33% 0.28%
Number of daily rates quoted 187 165 136
UK median daily rate £425 £450 £400
Median daily rate % change year-on-year -5.56% +12.50% -
10th Percentile £313 £290 £273
90th Percentile £675 £633 £600
UK excluding London median daily rate £400 £410 £393
% change year-on-year -2.44% +4.46% +1.95%
Number of hourly rates quoted 6 1 12
UK median hourly rate £36.50 £10.24 £59.50
Median hourly rate % change year-on-year +256.45% -82.79% +395.83%
10th Percentile £15.46 £10.24 £16.88
90th Percentile £49.38 £10.24 £64.94
UK excluding London median hourly rate £36.50 £10.24 £59.50
% change year-on-year +256.45% -82.79% +417.39%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 87050 88088 93684
As % of all contract IT jobs advertised in the UK 84.46% 83.89% 81.81%
Number of daily rates quoted 58011 58216 60663
UK median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £281 £263 £263
90th Percentile £635 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2044 2370 2759
UK median hourly rate £23.75 £23.72 £22.50
Median hourly rate % change year-on-year +0.15% +5.40% +18.42%
10th Percentile £11.37 £11.25 £11.28
90th Percentile £49.93 £48.75 £47.71
UK excluding London median hourly rate £24.00 £24.00 £23.75
% change year-on-year - +1.05% +18.75%

Customer Engagement
Job Vacancy Trend

Job postings citing Customer Engagement as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement.

Contractor daily rate trend for Customer Engagement in the UK

Customer Engagement
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Engagement over the 6 months to 24 November 2017.

Contractor daily rate histogram for Customer Engagement in the UK

Customer Engagement
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement.

Contractor hourly rate trend for Customer Engagement in the UK

Customer Engagement
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Customer Engagement over the 6 months to 24 November 2017.

Contractor hourly rate histogram for Customer Engagement in the UK

Customer Engagement
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 280 £425 -5.56% 59
UK excluding London +66 185 £400 -2.44% 35
London -34 114 £500 -9.09% 27
South East +52 98 £425 +2.41% 9
Midlands +17 28 £400 -5.88% 7
North of England +53 21 £400 -3.03% 12
West Midlands +1 20 £388 +29.17% 6
Scotland +15 19 £510 +218.75% 2
North West +26 18 £400 -3.03% 9
East of England +1 10 £400 -12.57% 3
South West -4 10 £425 +14.86% 2
East Midlands +5 8 £413 -34.00% 1
Yorkshire +29 5 £400 -30.43% 3
Wales +11 2 £310 -40.95% 1

For the 6 months to 24 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Engagement.

1 70 (23.10%) Project Management
1 70 (23.10%) Agile Software Development
2 56 (18.48%) Finance
3 49 (16.17%) Service Management
4 45 (14.85%) ITIL
5 40 (13.20%) SQL
6 38 (12.54%) Microsoft
6 38 (12.54%) Marketing
7 36 (11.88%) Windows
8 35 (11.55%) CRM
8 35 (11.55%) Analytical Skills
9 33 (10.89%) Service Delivery
10 30 (9.90%) Degree
10 30 (9.90%) Microsoft Azure
11 27 (8.91%) Security Cleared
12 26 (8.58%) Stakeholder Management
12 26 (8.58%) Analytics
12 26 (8.58%) Service Design
13 25 (8.25%) Active Directory
14 24 (7.92%) Retail
15 22 (7.26%) GDPR
16 21 (6.93%) Business Intelligence
17 20 (6.60%) Microsoft Excel
17 20 (6.60%) Microsoft Certification
17 20 (6.60%) SC Cleared
17 20 (6.60%) Operations Research
17 20 (6.60%) MCITP
17 20 (6.60%) MCTS
18 19 (6.27%) QA
18 19 (6.27%) Waterfall

Customer Engagement
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (4.29%) SAS
2 9 (2.97%) CMS
3 8 (2.64%) Skype for Business
4 6 (1.98%) SharePoint
5 4 (1.32%) Sitecore CMS
6 3 (0.99%) MS Exchange
7 2 (0.66%) Apache Pig
7 2 (0.66%) Oracle SOA Suite
7 2 (0.66%) WebLogic
8 1 (0.33%) Apache
8 1 (0.33%) Drupal
Applications
1 20 (6.60%) Microsoft Excel
2 16 (5.28%) Spreadsheet
3 11 (3.63%) Microsoft Office
4 3 (0.99%) Microsoft PowerPoint
5 2 (0.66%) InfoPath
5 2 (0.66%) InVision
6 1 (0.33%) Camtasia
6 1 (0.33%) Microsoft Project
6 1 (0.33%) Photoshop
6 1 (0.33%) SPSS
Business Applications
1 13 (4.29%) FastStats
2 2 (0.66%) Dynamics CRM
2 2 (0.66%) Oracle Retail
2 2 (0.66%) SAP S/4HANA
2 2 (0.66%) Social Studio
2 2 (0.66%) Sprinklr
2 2 (0.66%) WebTrends
3 1 (0.33%) Exstream
3 1 (0.33%) Oracle EBS R12
3 1 (0.33%) SAP APO
3 1 (0.33%) SAP ERP
3 1 (0.33%) SAP Hybris
3 1 (0.33%) SystmOne
Cloud Services
1 30 (9.90%) Microsoft Azure
2 18 (5.94%) Office 365
3 11 (3.63%) Amazon AWS
4 9 (2.97%) Azure Active Directory
4 9 (2.97%) SaaS
5 8 (2.64%) IaaS
5 8 (2.64%) PaaS
6 6 (1.98%) Google Analytics
7 4 (1.32%) Boomi
8 3 (0.99%) Cloud Computing
9 2 (0.66%) Adobe Creative Cloud
10 1 (0.33%) GitHub
Communications & Networking
1 14 (4.62%) LAN
2 13 (4.29%) WAN
3 9 (2.97%) DNS
3 9 (2.97%) Skype
4 8 (2.64%) DHCP
4 8 (2.64%) VPN
5 6 (1.98%) HTTP
6 5 (1.65%) Firewall
6 5 (1.65%) MPLS
6 5 (1.65%) NAS
6 5 (1.65%) SAN
6 5 (1.65%) Unified Communications
6 5 (1.65%) VoIP
7 3 (0.99%) Network Security
7 3 (0.99%) WLAN
8 2 (0.66%) Internet
8 2 (0.66%) SMS
9 1 (0.33%) Broadband
9 1 (0.33%) Wi-Fi
9 1 (0.33%) Wireless
Database & Business Intelligence
1 13 (4.29%) Power BI
1 13 (4.29%) SAS EBI
2 12 (3.96%) Relational Database
3 11 (3.63%) MongoDB
4 8 (2.64%) Big Data
4 8 (2.64%) Data Warehouse
4 8 (2.64%) PowerCenter
5 6 (1.98%) NoSQL
6 4 (1.32%) Redis
6 4 (1.32%) SQL Server
7 3 (0.99%) Oracle Database
8 2 (0.66%) Oracle BI EE
8 2 (0.66%) Oracle ODI
9 1 (0.33%) Data Mining
9 1 (0.33%) Hadoop
9 1 (0.33%) Pentaho
9 1 (0.33%) SAP HANA
Development Applications
1 9 (2.97%) Git (software)
2 8 (2.64%) JIRA
3 4 (1.32%) Jenkins
4 3 (0.99%) JIRA Agile
4 3 (0.99%) VersionOne
5 2 (0.66%) Axure RP
5 2 (0.66%) PowerDesigner
5 2 (0.66%) Rational DOORS
5 2 (0.66%) Team Foundation Server
6 1 (0.33%) Jasmine
6 1 (0.33%) Karma Test Runner
6 1 (0.33%) Visual Studio
General
1 56 (18.48%) Finance
2 38 (12.54%) Marketing
3 24 (7.92%) Retail
4 17 (5.61%) Legal
5 15 (4.95%) Telecoms
6 11 (3.63%) Banking
7 4 (1.32%) Back Office
7 4 (1.32%) Front Office
7 4 (1.32%) Publishing
8 3 (0.99%) Advertising
8 3 (0.99%) Investment Banking
8 3 (0.99%) Manufacturing
9 2 (0.66%) Automotive
9 2 (0.66%) Billing
9 2 (0.66%) Electronics
9 2 (0.66%) Pharmaceutical
10 1 (0.33%) Dutch Language
10 1 (0.33%) Games
10 1 (0.33%) Local Government
10 1 (0.33%) Retail Banking
Job Titles
1 48 (15.84%) Architect
2 39 (12.87%) Analyst
3 33 (10.89%) Consultant
4 31 (10.23%) Project Manager
5 27 (8.91%) Business Analyst
6 25 (8.25%) Developer
7 18 (5.94%) Field Engineer
8 16 (5.28%) Solutions Architect
9 14 (4.62%) Service Architect
10 13 (4.29%) IT Manager
11 12 (3.96%) Database Manager
11 12 (3.96%) Programme Manager
11 12 (3.96%) Service Manager
12 11 (3.63%) Insight Manager
13 10 (3.30%) Designer
14 8 (2.64%) Informatica Developer
14 8 (2.64%) Senior Consultant
14 8 (2.64%) SQL Developer
15 7 (2.31%) Senior Technical Consultant
15 7 (2.31%) Technical Consultant
Libraries, Frameworks & Software Standards
1 15 (4.95%) .NET
2 13 (4.29%) XML
3 9 (2.97%) ASP.NET
3 9 (2.97%) Node.js
4 7 (2.31%) HTML
4 7 (2.31%) Middleware
4 7 (2.31%) Web Services
5 6 (1.98%) LINQ
6 5 (1.65%) RESTful
7 4 (1.32%) CSS
7 4 (1.32%) JSON
7 4 (1.32%) Kafka
8 3 (0.99%) AngularJS
8 3 (0.99%) ASP.NET MVC
8 3 (0.99%) HTML5
8 3 (0.99%) OAuth
8 3 (0.99%) OpenID
8 3 (0.99%) React
9 2 (0.66%) Ruby on Rails
9 2 (0.66%) Twitter Bootstrap
Miscellaneous
1 35 (11.55%) Analytical Skills
2 17 (5.61%) User Experience
3 11 (3.63%) Data Centre
4 8 (2.64%) Management Information System
5 6 (1.98%) Social Media
6 4 (1.32%) Hedge funds
6 4 (1.32%) Virtual Team
7 3 (0.99%) Blog
7 3 (0.99%) Enterprise Software
7 3 (0.99%) Mobile App
8 2 (0.66%) Data Protection Act
8 2 (0.66%) EPoS
8 2 (0.66%) PKI
8 2 (0.66%) PMI
8 2 (0.66%) SWIFT
9 1 (0.33%) Digital TV
9 1 (0.33%) e-Learning
9 1 (0.33%) Foreign Exchange (FX)
9 1 (0.33%) NHS
9 1 (0.33%) Replication
Operating Systems
1 36 (11.88%) Windows
2 8 (2.64%) Windows Server
3 6 (1.98%) Linux
4 5 (1.65%) Unix
5 2 (0.66%) Windows 7
5 2 (0.66%) Windows Server 2012
6 1 (0.33%) Android
6 1 (0.33%) Apple iOS
6 1 (0.33%) Windows 10
Processes & Methodologies
1 70 (23.10%) Agile Software Development
1 70 (23.10%) Project Management
2 49 (16.17%) Service Management
3 45 (14.85%) ITIL
4 35 (11.55%) CRM
5 33 (10.89%) Service Delivery
6 26 (8.58%) Analytics
6 26 (8.58%) Service Design
6 26 (8.58%) Stakeholder Management
7 21 (6.93%) Business Intelligence
8 20 (6.60%) Operations Research
9 19 (6.27%) Data Management
9 19 (6.27%) Waterfall
10 18 (5.94%) PRINCE2
11 17 (5.61%) DevOps
12 16 (5.28%) Migration
12 16 (5.28%) Scrum
13 15 (4.95%) Acceptance Criteria
13 15 (4.95%) Presales
13 15 (4.95%) User Stories
Programming Languages
1 40 (13.20%) SQL
2 19 (6.27%) JavaScript
3 16 (5.28%) PowerShell
4 13 (4.29%) VBA
5 12 (3.96%) C#
6 9 (2.97%) Java
7 5 (1.65%) R
8 4 (1.32%) PHP
8 4 (1.32%) Python
9 3 (0.99%) Perl
10 2 (0.66%) C
10 2 (0.66%) C++
10 2 (0.66%) PL/SQL
10 2 (0.66%) Ruby
Qualifications
1 30 (9.90%) Degree
2 27 (8.91%) Security Cleared
3 20 (6.60%) MCITP
3 20 (6.60%) MCTS
3 20 (6.60%) Microsoft Certification
3 20 (6.60%) SC Cleared
4 6 (1.98%) DV Cleared
4 6 (1.98%) ITIL Foundation Certificate
5 4 (1.32%) PMI Certification
6 3 (0.99%) CTC Cleared
7 2 (0.66%) CCSP
7 2 (0.66%) Cisco Certification
7 2 (0.66%) CISSP
7 2 (0.66%) ITIL Certification
7 2 (0.66%) PMP
7 2 (0.66%) PRINCE2 Practitioner
8 1 (0.33%) BPSS Clearance
8 1 (0.33%) CIMA
8 1 (0.33%) MBA
8 1 (0.33%) MCP
Quality Assurance & Compliance
1 22 (7.26%) GDPR
2 19 (6.27%) QA
3 12 (3.96%) ISO 9001
4 10 (3.30%) PMO
5 9 (2.97%) SLA
6 7 (2.31%) ISO/IEC 20000
7 5 (1.65%) ISO/IEC 12207
8 4 (1.32%) Data Quality
9 3 (0.99%) Disclosure Scotland
10 2 (0.66%) COBIT
10 2 (0.66%) SEPA
System Software
1 25 (8.25%) Active Directory
2 7 (2.31%) Docker
3 5 (1.65%) Hyper-V
4 3 (0.99%) BitLocker
4 3 (0.99%) Terminal Server
5 1 (0.33%) VMware Infrastructure
Systems Management
1 14 (4.62%) SCOM
2 5 (1.65%) WSUS
3 4 (1.32%) Puppet
4 3 (0.99%) SCCM
5 2 (0.66%) Forefront Identity Manager
5 2 (0.66%) MOM
5 2 (0.66%) Opscode Chef
5 2 (0.66%) TeamSite
5 2 (0.66%) Terraform
6 1 (0.33%) Ansible
6 1 (0.33%) Kubernetes
6 1 (0.33%) PowerCLI
6 1 (0.33%) vRealize
Vendors
1 38 (12.54%) Microsoft
2 9 (2.97%) IBM
2 9 (2.97%) Oracle
3 8 (2.64%) Informatica
3 8 (2.64%) Sitecore
4 6 (1.98%) Google
4 6 (1.98%) SAP
5 5 (1.65%) Cisco
5 5 (1.65%) Siebel
6 4 (1.32%) Adobe
6 4 (1.32%) Dell
6 4 (1.32%) Salesforce.com
7 3 (0.99%) BT
7 3 (0.99%) CA Agile Central
7 3 (0.99%) Capita
7 3 (0.99%) Citrix
7 3 (0.99%) Computacenter
7 3 (0.99%) Juniper
7 3 (0.99%) Teradata
7 3 (0.99%) TOWER Software