The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 23 April 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK / Wales
3 months to
23 Apr 2017
Same period 2016 Same period 2015
Rank 97 98 97
Rank change year-on-year +1 -1  
Permanent jobs citing Customer Engagement 1 3 4
As % of all permanent IT jobs advertised in Wales 0.090% 0.22% 0.29%
As % of the Processes & Methodologies category 0.10% 0.27% 0.34%
Number of salaries quoted 1 3 3
Median salary £52,163 £60,000 £55,000
Median salary % change year-on-year -13.06% +9.09%  
UK excluding London median salary £52,081 £50,000 £50,000
% change year-on-year +4.16% -  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process and methodology skills.

Process & Methodology Skills
Wales
Permanent job vacancies with a requirement for process and methodology skills 966 1108 1175
As % of all permanent IT job vacancies advertised in Wales 87.26% 82.07% 84.65%
Number of salaries quoted 781 933 988
Median salary £40,000 £39,000 £37,500
Median salary % change year-on-year +2.56% +4.00%  
90% offered a salary of more than £28,000 £27,000 £26,500
10% offered a salary of more than £55,000 £55,000 £53,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Customer Engagement
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Wales

Customer Engagement
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Wales.

Salary trend for Customer Engagement in Wales

Customer Engagement
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Wales region over the 3 months to 23 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +4 1 £52,163 -13.06%
Customer Engagement
UK

For the 6 months to 23 April 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Customer Engagement.

1 1 (50.00%) ITIL
1 1 (50.00%) UML
1 1 (50.00%) Service Management
1 1 (50.00%) Finance
1 1 (50.00%) Degree
1 1 (50.00%) Welsh Language
1 1 (50.00%) Big Data
1 1 (50.00%) Microservices
1 1 (50.00%) Data Centre
1 1 (50.00%) Presales
1 1 (50.00%) PMO

Customer Engagement
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Database & Business Intelligence
1 1 (50.00%) Big Data
General
1 1 (50.00%) Finance
1 1 (50.00%) Welsh Language
Job Titles
1 1 (50.00%) Architect
1 1 (50.00%) Performance Manager
1 1 (50.00%) Senior Manager
1 1 (50.00%) Systems Architect
Miscellaneous
1 1 (50.00%) Data Centre
Processes & Methodologies
1 1 (50.00%) ITIL
1 1 (50.00%) Microservices
1 1 (50.00%) Presales
1 1 (50.00%) Service Management
1 1 (50.00%) UML
Qualifications
1 1 (50.00%) Degree
Quality Assurance & Compliance
1 1 (50.00%) PMO