Period
to 20 July 2017

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 20 July 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK > Wales
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 138 146 151
Rank change year-on-year +8 +5 0
Permanent jobs citing Customer Engagement 4 3 5
As % of all permanent IT jobs advertised in Wales 0.19% 0.11% 0.18%
As % of the Processes & Methodologies category 0.21% 0.13% 0.21%
Number of salaries quoted 4 3 3
Wales median annual salary £52,163 £60,000 £55,000
Median salary % change year-on-year -13.06% +9.09% +20.88%
10th Percentile £33,798 £36,500 £51,500
90th Percentile £54,080 £71,500 £57,500
UK median annual salary £55,000 £52,500 £55,000
% change year-on-year +4.76% -4.55% -

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process and methodology skills.

Process & Methodology Skills
Wales
Permanent job vacancies with a requirement for process and methodology skills 1910 2244 2375
As % of all permanent IT job vacancies advertised in Wales 89.42% 83.36% 85.59%
Number of salaries quoted 1617 1896 1956
Wales median annual salary £40,000 £37,500 £37,000
Median salary % change year-on-year +6.67% +1.35% +5.71%
10th Percentile £24,000 £22,750 £23,750
90th Percentile £56,250 £53,750 £56,250
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Customer Engagement
Job Vacancy Trend in Wales

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Customer Engagement in Wales

Customer Engagement
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Wales.

Salary trend for Customer Engagement in Wales

Customer Engagement
Salary Histogram in Wales

The salary distribution of IT jobs citing Customer Engagement in Wales over the 6 months to 20 July 2017.

Salary histogram for Customer Engagement in Wales

Customer Engagement
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Wales region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +20 3 £52,163 -13.06%
North Wales - 1 £29,500 -
Customer Engagement
UK

For the 6 months to 20 July 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Customer Engagement.

1 3 (75.00%) PMO
2 2 (50.00%) ITIL
2 2 (50.00%) Service Management
2 2 (50.00%) Finance
2 2 (50.00%) Degree
2 2 (50.00%) Welsh Language
2 2 (50.00%) Big Data
2 2 (50.00%) Data Centre
3 1 (25.00%) Software Testing
3 1 (25.00%) Line Management
3 1 (25.00%) Algorithms
3 1 (25.00%) Mathematics
3 1 (25.00%) Physics
3 1 (25.00%) Mandarin Language
3 1 (25.00%) French Language
3 1 (25.00%) German Language
3 1 (25.00%) Automotive
3 1 (25.00%) Python
3 1 (25.00%) Microsoft Excel
3 1 (25.00%) LAN
3 1 (25.00%) WLAN
3 1 (25.00%) CAD
3 1 (25.00%) MATLAB
3 1 (25.00%) Project Management
3 1 (25.00%) C++

Customer Engagement
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (25.00%) Microsoft Excel
Communications & Networking
1 1 (25.00%) LAN
1 1 (25.00%) WLAN
Database & Business Intelligence
1 2 (50.00%) Big Data
General
1 2 (50.00%) Finance
1 2 (50.00%) Welsh Language
2 1 (25.00%) Automotive
2 1 (25.00%) French Language
2 1 (25.00%) German Language
2 1 (25.00%) Mandarin Language
Job Titles
1 2 (50.00%) Performance Manager
1 2 (50.00%) Senior Manager
2 1 (25.00%) C++ Software Engineer
2 1 (25.00%) CAD Engineer
2 1 (25.00%) Development Engineer
2 1 (25.00%) Infrastructure Manager
2 1 (25.00%) Infrastructure Project Manager
2 1 (25.00%) IT Infrastructure Manager
2 1 (25.00%) IT Infrastructure Project Manager
2 1 (25.00%) IT Manager
2 1 (25.00%) IT Project Manager
2 1 (25.00%) MATLAB Engineer
2 1 (25.00%) Network Infrastructure Manager
2 1 (25.00%) Network Infrastructure Project Manager
2 1 (25.00%) Network Manager
2 1 (25.00%) Network Project Manager
2 1 (25.00%) Project Manager
2 1 (25.00%) Software Development Engineer
2 1 (25.00%) Software Engineer
Miscellaneous
1 2 (50.00%) Data Centre
2 1 (25.00%) Algorithms
Processes & Methodologies
1 2 (50.00%) ITIL
1 2 (50.00%) Service Management
2 1 (25.00%) CAD
2 1 (25.00%) Line Management
2 1 (25.00%) Mathematics
2 1 (25.00%) Physics
2 1 (25.00%) Project Management
2 1 (25.00%) Software Testing
Programming Languages
1 1 (25.00%) C++
1 1 (25.00%) MATLAB
1 1 (25.00%) Python
Qualifications
1 2 (50.00%) Degree
Quality Assurance & Compliance
1 3 (75.00%) PMO