Period
to 19 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 January 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK > Wales
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 128 152 138
Rank change year-on-year +24 -14 +11
Permanent jobs citing Customer Engagement 8 1 14
As % of all permanent IT jobs advertised in Wales 0.41% 0.041% 0.53%
As % of the Processes & Methodologies category 0.46% 0.046% 0.63%
Number of salaries quoted 7 1 14
Wales median annual salary £42,500 £60,000 £26,500
Median salary % change year-on-year -29.17% +126.42% -41.76%
10th Percentile £18,750 £57,500 £18,250
90th Percentile £68,760 £62,500 £54,875
UK median annual salary £52,500 £55,000 £50,000
% change year-on-year -4.55% +10.00% -9.09%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,745 2,153 2,222
As % of all permanent IT jobs advertised in Wales 90.13% 89.19% 83.72%
Number of salaries quoted 1,445 1,846 1,925
Wales median annual salary £40,000 £37,500 £36,000
Median salary % change year-on-year +6.67% +4.17% +1.69%
10th Percentile £24,500 £22,500 £22,500
90th Percentile £56,250 £56,250 £55,000
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Customer Engagement
Job Vacancy Trend in Wales

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Customer Engagement in Wales

Customer Engagement
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Wales.

Salary trend for Customer Engagement in Wales

Customer Engagement
Salary Histogram in Wales

The salary distribution of IT jobs citing Customer Engagement in Wales over the 6 months to 19 January 2018.

Salary histogram for Customer Engagement in Wales

Customer Engagement
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Wales region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Wales - 5 £55,493 -
South Wales +25 2 £19,500 -67.50%
North Wales - 1 £27,000 -
Customer Engagement
UK

For the 6 months to 19 January 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for Customer Engagement.

1 3 (37.50%) Windows
1 3 (37.50%) Microsoft
1 3 (37.50%) Active Directory
2 2 (25.00%) Spreadsheet
2 2 (25.00%) SaaS
2 2 (25.00%) Python
2 2 (25.00%) E-Commerce
2 2 (25.00%) ADSL
2 2 (25.00%) LAN
2 2 (25.00%) Microsoft Office
2 2 (25.00%) Apple
2 2 (25.00%) Office 365
2 2 (25.00%) Time Management
2 2 (25.00%) Driving Licence
2 2 (25.00%) IT Strategy
3 1 (12.50%) Terraform
3 1 (12.50%) VMware Infrastructure
3 1 (12.50%) HAProxy
3 1 (12.50%) logstash
3 1 (12.50%) Salt
3 1 (12.50%) Graylog
3 1 (12.50%) Line Management
3 1 (12.50%) Algorithms
3 1 (12.50%) Software Delivery
3 1 (12.50%) Shell Script
3 1 (12.50%) Nagios
3 1 (12.50%) McAfee
3 1 (12.50%) CAD
3 1 (12.50%) Configuration Management
3 1 (12.50%) MATLAB

Customer Engagement
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (25.00%) Microsoft Office
1 2 (25.00%) Spreadsheet
Cloud Services
1 2 (25.00%) Office 365
1 2 (25.00%) SaaS
Communications & Networking
1 2 (25.00%) ADSL
1 2 (25.00%) LAN
2 1 (12.50%) DHCP
2 1 (12.50%) Firewall
2 1 (12.50%) TCP/IP
2 1 (12.50%) VLAN
General
1 1 (12.50%) Automotive
1 1 (12.50%) French Language
1 1 (12.50%) German Language
1 1 (12.50%) Mandarin Language
Job Titles
1 3 (37.50%) Analyst
2 2 (25.00%) Architect
2 2 (25.00%) Developer
2 2 (25.00%) Principal Architect
2 2 (25.00%) Principal Security Architect
2 2 (25.00%) Security Architect
2 2 (25.00%) Service Analyst
2 2 (25.00%) Service Desk Analyst
3 1 (12.50%) Administrator
3 1 (12.50%) C++ Developer
3 1 (12.50%) C++ Software Developer
3 1 (12.50%) CAD Developer
3 1 (12.50%) Linux Administrator
3 1 (12.50%) Linux Systems Administrator
3 1 (12.50%) MATLAB Developer
3 1 (12.50%) Python Developer
3 1 (12.50%) Software Developer
3 1 (12.50%) Support Analyst
3 1 (12.50%) Systems Administrator
3 1 (12.50%) Web Developer
Libraries, Frameworks & Software Standards
1 1 (12.50%) .NET
1 1 (12.50%) Ajax
1 1 (12.50%) ASP.NET
1 1 (12.50%) ASP.NET MVC
1 1 (12.50%) CSS
1 1 (12.50%) HTML
1 1 (12.50%) jQuery
1 1 (12.50%) WCF
Miscellaneous
1 2 (25.00%) Driving Licence
2 1 (12.50%) Algorithms
Operating Systems
1 3 (37.50%) Windows
2 1 (12.50%) CentOS
2 1 (12.50%) Linux
2 1 (12.50%) Red Hat Enterprise Linux
Processes & Methodologies
1 2 (25.00%) E-Commerce
1 2 (25.00%) IT Strategy
1 2 (25.00%) Time Management
2 1 (12.50%) Agile Software Development
2 1 (12.50%) CAD
2 1 (12.50%) Capacity Management
2 1 (12.50%) Configuration Management
2 1 (12.50%) Line Management
2 1 (12.50%) Mathematics
2 1 (12.50%) MVC
2 1 (12.50%) Physics
2 1 (12.50%) Scrum
2 1 (12.50%) Software Delivery
2 1 (12.50%) Software Testing
2 1 (12.50%) Web Development
Programming Languages
1 2 (25.00%) Python
2 1 (12.50%) C#
2 1 (12.50%) C++
2 1 (12.50%) JavaScript
2 1 (12.50%) MATLAB
2 1 (12.50%) Perl
2 1 (12.50%) Ruby
2 1 (12.50%) Shell Script
2 1 (12.50%) SQL
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 3 (37.50%) Active Directory
2 1 (12.50%) Snort
2 1 (12.50%) VMware Infrastructure
Systems Management
1 1 (12.50%) Graylog
1 1 (12.50%) HAProxy
1 1 (12.50%) logstash
1 1 (12.50%) Nagios
1 1 (12.50%) Puppet
1 1 (12.50%) Salt
1 1 (12.50%) SCCM
1 1 (12.50%) Terraform
Vendors
1 3 (37.50%) Microsoft
2 2 (25.00%) Apple
3 1 (12.50%) Citrix
3 1 (12.50%) McAfee
3 1 (12.50%) Splunk
3 1 (12.50%) VMware