1 to 25 of 448 Customer Engagement Jobs in the UK

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: £50,000 – £75,000 per annum + excellent benefits Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights … and recommendations for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business …/customer needs and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across More ❯

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

Head of Customer Engagement (15-month FTC) OVERVIEW: Join us as the Head of Customer Engagement and lead the development of bold, data-driven strategies to deepen relationships, enhance the customer journey, and deliver personalized experiences at every touchpoint. We offer a 15-month Fixed-Term Contract as maternity cover. This role involves leveraging customer insights, segmenting effectively, and building targeted CRM campaigns to drive engagement, retention, and brand loyalty, shaping how millions interact with our brand. If you are a strategic thinker, a team-oriented leader, and thrive in fast-paced environments, this is your chance to make a significant impact. THE GYMSHARK WAY Gymshark has grown from a garage in Solihull … career opportunities. Our culture is ambitious, agile, and disruptive. If you share our mindset, join us and grow with us. KEY RESPONSIBILITIES: Lead the global CRM strategy to enhance customer communication and engagement. Optimize channel mix and maximize direct communication channels for ROI and multi-channel orchestration. Identify trends and opportunities to improve regional communications within a cohesive strategy. More ❯

The Role Shape the Future of Customer Experience at Holland & Barrett Are you ready to take the lead on transforming how we support millions of customers every year? As the Product Manager for our Customer Engagement Centre (CEC), you'll drive the day-to-day product strategy, delivery, and optimisation of our core customer support platforms. … This role focuses on ensuring operational excellence for the tech and tools our customer support teams rely on, as well as evolving the customer experience through continuous improvement, data-driven decisions, and effective collaboration with business and technical teams. You'll work closely with colleagues across Customer Engagement Centre, Digital, and Technology to identify opportunities, remove … friction for customers and agents, and deliver solutions that improve our KPIs. Key Responsibilities Own the product roadmap and lifecycle for our CEC systems Work closely with Customer Engagement, Digital, and Tech teams to identify and deliver improvements that enable agents to support customers more effectively Lead the prioritisation and delivery of BAU initiatives, enhancements, and platform integrations More ❯

Do you enjoy driving customer engagement and satisfaction? Are you experienced in cloud-based software solutions? Location: Home based, Cambridge or London UK or Amsterdam About our Team For well over a century, our trusted brands have helped advance science and healthcare to advance human progress. Researchfish is part of Elsevier and is a global leader in advanced … provide solutions for better outcomes. We help impact makers succeed with expert advice and tools, enhance everything through technology and innovation, and champion inclusion and sustainability. These are the customer promises that we collectively commit to deliver, day in, day out About the Role The Customer Success Manager (CSM) is responsible for driving customer engagement, satisfaction … a s well as the rest of the Elsevier product portfolio initially with a specific focus on the solutions portfolio. Develop and proactively manage ongoing relationships with customers, monitor customer health, and in general ensure that our customers are successful and have the best possible experience with us , to support growing revenue. You will often be the first port More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Senior Customer Success Manager (CSM), you will support a pool of SMB and Mid Market customer accounts and act as an ambassador of UKG's customer experience. You will … develop a deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system … administrators, aligning engagement with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals. Key Responsibilities Relationship Management: Support a pool of SMB and Mid Market customer accounts across the UKG product suite. Proactively engages with pool of customers, conducts detailed reviews of new features, and addresses more complex churn risks. Customer More ❯

Job Title: Customer and Insight Analyst Location: Castle Donington (Hybrid - 2 days per week in the office) Contract Length: 6 Months Salary: £500 per day (umbrella) About the Role: Our client is seeking a highly skilled Customer and Insight Analyst to join their Customer Strategy & Insight Team. This role is pivotal in driving the organisation's strategic … approach to customer engagement and satisfaction. You will be responsible for analysing customer data and insights to enhance customer journeys and overall experience. Key Responsibilities: Collaborate with the Customer Strategy and Insight Team Manager to develop and implement initiatives aligned with the organisation's Customer Strategy, aimed at improving customer journeys. Create a … sustainable model to share insights on diverse customer groups, engaging stakeholders across Customer Excellence, Connections, and Field Operations. Conduct stakeholder sentiment analysis related to customer journey enhancements. Represent the organisation externally in discussions that generate customer insights, relaying findings back into the business. analyse employee and operational data to identify satisfaction drivers and root causes of More ❯

The Customer Success Manager (CSM) in the Services department is dedicated to ensuring our customers achieve their desired outcomes through the effective use of our products and services. The CSM will act as a trusted advisor, guiding customers through their journey, from onboarding to achieving full value realisation. By building strong relationships, understanding customer needs, and proactively addressing … challenges, the CSM will drive customer satisfaction, advocacy, retention, and growth. This role is pivotal in bridging the gap between our customers and internal teams, ensuring a seamless and positive customer experience. Responsibilities Core Tasks Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth and successful transition to BAU. Customer Engagement: Maintain … regular contact with customers to understand their needs, provide support, and drive product usage. Adoption and Usage: Monitor customer usage data to identify trends and opportunities for increased adoption of key features. Customer Advocacy: Foster strong relationships with customers to encourage testimonials, case studies, and referrals. Retention and Renewal: Proactively address customer concerns and work to reduce More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

Sales Administration and Customer Engagement Maternity cover We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation. An initial 9 month contract is on offer however there is the possibility of a permanent role for the right applicant. … Support Specialist with a strong track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach to administrative responsibilities. If you … a passion for providing excellent member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts. Key Responsibilities Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer support. Manage and organise administrative More ❯

Sales Administration and Customer Engagement Maternity cover We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation. An initial 9 month contract is on offer however there is the possibility of a permanent role for the right applicant. … Support Specialist with a strong track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach to administrative responsibilities. If you … a passion for providing excellent member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts. Key Responsibilities Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer support. Manage and organise administrative More ❯

Sales Administration and Customer Engagement Maternity cover We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation. An initial 9 month contract is on offer however there is the possibility of a permanent role for the right applicant. … Support Specialist with a strong track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach to administrative responsibilities. If you … a passion for providing excellent member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts. Key Responsibilities Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer support. Manage and organise administrative More ❯

Sales Administration and Customer Engagement Maternity cover We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation. An initial 9 month contract is on offer however there is the possibility of a permanent role for the right applicant. … Support Specialist with a strong track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach to administrative responsibilities. If you … a passion for providing excellent member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts. Key Responsibilities Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer support. Manage and organise administrative More ❯

Sales Administration and Customer Engagement Maternity cover We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation. An initial 9 month contract is on offer however there is the possibility of a permanent role for the right applicant. … Support Specialist with a strong track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach to administrative responsibilities. If you … a passion for providing excellent member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts. Key Responsibilities Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer support. Manage and organise administrative More ❯

Customer Success Manager - Spanish or Italian Speaking London, UK For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating … purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. Smartsheet is looking for a Spanish or Italian speaking Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA … region. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For you, this is a career-defining opportunity to join us at an essential moment and have a significant impact. You have experience with Software as a Service (SaaS) account management, maintaining More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

Manager of Customer Success About Vixio: Vixio is a Regulatory Technology (RegTech) company, and a trusted source of independent regulatory intelligence for professionals in highly-regulated industries undergoing rapid and radical change. We're trusted by leading brands to deliver comprehensive, time-sensitive, and actionable intelligence on Payments, Financial services and Gambling compliance, covering more than 180 jurisdictions globally … so they can stay ahead of regulatory change, mitigate risk and capitalise on new opportunities. The Role: Role Purpose & Impact The Manager of Customer Success will lead and develop a high-performing team of CSMs responsible for onboarding, adoption, retention, and expansion across Vixio’s customer portfolio. This role exists to provide direct leadership, coaching, and operational oversight … the CS function scales in complexity. By ensuring consistent execution of playbooks, proactive churn mitigation, and strong adoption of our core CS tool (ChurnZero), this leader will directly impact customer satisfaction, retention, and revenue growth. Key Scope & Responsibility Level You’ll manage and coach a team of 5 CSMs across the UK and US, driving accountability for team-level More ❯

Manager of Customer Success About Vixio: Vixio is a Regulatory Technology (RegTech) company, and a trusted source of independent regulatory intelligence for professionals in highly-regulated industries undergoing rapid and radical change. We're trusted by leading brands to deliver comprehensive, time-sensitive, and actionable intelligence on Payments, Financial services and Gambling compliance, covering more than 180 jurisdictions globally … so they can stay ahead of regulatory change, mitigate risk and capitalise on new opportunities. The Role: Role Purpose & Impact The Manager of Customer Success will lead and develop a high-performing team of CSMs responsible for onboarding, adoption, retention, and expansion across Vixio’s customer portfolio. This role exists to provide direct leadership, coaching, and operational oversight … the CS function scales in complexity. By ensuring consistent execution of playbooks, proactive churn mitigation, and strong adoption of our core CS tool (ChurnZero), this leader will directly impact customer satisfaction, retention, and revenue growth. Key Scope & Responsibility Level You’ll manage and coach a team of 5 CSMs across the UK and US, driving accountability for team-level More ❯