Period
to 19 November 2017

The median contractor rate for a 2nd Line Support Engineer was £127 per day in advertised job vacancies in the West Midlands during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
England > West Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 162 202 163
Rank change year-on-year +40 -39 -9
Contract jobs requiring a 2nd Line Support Engineer 21 10 16
As % of all contract IT jobs advertised in the West Midlands 0.44% 0.16% 0.32%
As % of the Job Titles category 0.47% 0.17% 0.34%
Number of daily rates quoted 8 3 3
West Midlands median daily rate £127 £110 £105
Median daily rate % change year-on-year +15.67% +4.76% -36.36%
10th Percentile £111 £105 £95
90th Percentile £170 £126 £132
England median daily rate £143 £150 £160
% change year-on-year -5.00% -6.25% -3.03%
Number of hourly rates quoted 3 2 9
West Midlands median hourly rate £15.64 £16.13 £16.60
Median hourly rate % change year-on-year -3.01% -2.86% +20.73%
10th Percentile £13.53 £14.79 £10.95
90th Percentile £15.93 £18.36 £18.15
England median hourly rate £16.00 £16.00 £15.50
% change year-on-year - +3.23% +6.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4504 5865 4696
% of contract IT jobs with a recognized job title 94.64% 95.01% 94.79%
Number of daily rates quoted 2841 3518 2695
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £231 £213
90th Percentile £540 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 198 238 271
West Midlands median hourly rate £17.13 £15.00 £17.00
Median hourly rate % change year-on-year +14.17% -11.76% +5.72%
10th Percentile £10.50 £10.00 £10.50
90th Percentile £43.75 £38.75 £38.75
England median hourly rate £18.63 £18.50 £18.00
% change year-on-year +0.68% +2.78% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support Engineer in the West Midlands

2nd Line Support Engineer
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer in the West Midlands.

Contractor daily rate trend for 2nd Line Support Engineer in the West Midlands

2nd Line Support Engineer
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer in the West Midlands.

Contractor hourly rate trend for 2nd Line Support Engineer in the West Midlands

2nd Line Support Engineer
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the West Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +8 6 £158 - 1
Coventry - 5 £110 -
Solihull - 5 - - 1
Shropshire +19 3 £114 - 1
Wolverhampton - 1 £185 -
Halesowen - 1 £114 -
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 19 November 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 2nd Line Support Engineer in the job title.

1 18 (85.71%) Windows
2 11 (52.38%) Microsoft
3 10 (47.62%) Microsoft Office
3 10 (47.62%) ITIL
4 9 (42.86%) Citrix
5 8 (38.10%) Active Directory
5 8 (38.10%) Windows 7
5 8 (38.10%) Office 365
5 8 (38.10%) Windows 10
6 6 (28.57%) Security Cleared
7 5 (23.81%) Knowledge Management
7 5 (23.81%) SCCM
7 5 (23.81%) SC Cleared
7 5 (23.81%) Microsoft App-V
7 5 (23.81%) Blackberry
7 5 (23.81%) Blackberry Enterprise Server
7 5 (23.81%) MS Exchange
7 5 (23.81%) Remote Desktop
8 4 (19.05%) Windows Server
8 4 (19.05%) TCP/IP
9 3 (14.29%) Incident Management
9 3 (14.29%) Thin Client
9 3 (14.29%) Fat Client
10 2 (9.52%) ITIL V3
10 2 (9.52%) Driving Licence
10 2 (9.52%) Ticket Management
10 2 (9.52%) Windows 8
10 2 (9.52%) Line Management
10 2 (9.52%) SLA
10 2 (9.52%) Microsoft Certification

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (23.81%) Blackberry Enterprise Server
1 5 (23.81%) MS Exchange
2 1 (4.76%) Exchange Server 2003
2 1 (4.76%) Live Communications Server
2 1 (4.76%) SharePoint
Applications
1 10 (47.62%) Microsoft Office
Cloud Services
1 8 (38.10%) Office 365
Communications & Networking
1 5 (23.81%) Remote Desktop
2 4 (19.05%) TCP/IP
3 2 (9.52%) DHCP
3 2 (9.52%) LAN
3 2 (9.52%) WAN
4 1 (4.76%) DNS
4 1 (4.76%) SAN
4 1 (4.76%) VLAN
Database & Business Intelligence
1 2 (9.52%) MS Access
2 1 (4.76%) SQL Server
General
1 1 (4.76%) Military
Miscellaneous
1 5 (23.81%) Blackberry
2 3 (14.29%) Fat Client
2 3 (14.29%) Thin Client
3 2 (9.52%) Driving Licence
4 1 (4.76%) Clustering
4 1 (4.76%) Data Centre
Operating Systems
1 18 (85.71%) Windows
2 8 (38.10%) Windows 10
2 8 (38.10%) Windows 7
3 4 (19.05%) Windows Server
4 2 (9.52%) Windows 8
5 1 (4.76%) Android
5 1 (4.76%) Apple iOS
5 1 (4.76%) Solaris
5 1 (4.76%) Unix
5 1 (4.76%) Windows Server 2003
5 1 (4.76%) Windows XP
Processes & Methodologies
1 10 (47.62%) ITIL
2 5 (23.81%) Knowledge Management
3 3 (14.29%) Incident Management
4 2 (9.52%) ITIL V3
4 2 (9.52%) Line Management
4 2 (9.52%) Service Management
4 2 (9.52%) Ticket Management
5 1 (4.76%) Collaborative Working
5 1 (4.76%) Configuration Management
5 1 (4.76%) Demand Management
5 1 (4.76%) Mathematics
5 1 (4.76%) Mentoring
5 1 (4.76%) Patch Management
5 1 (4.76%) Problem Management
5 1 (4.76%) Root Cause Analysis
Programming Languages
1 2 (9.52%) SQL
2 1 (4.76%) C
Qualifications
1 6 (28.57%) Security Cleared
2 5 (23.81%) SC Cleared
3 2 (9.52%) MCP
3 2 (9.52%) Microsoft Certification
4 1 (4.76%) A+ Certification
4 1 (4.76%) DBS Check
4 1 (4.76%) DV Cleared
4 1 (4.76%) ECDL
4 1 (4.76%) MCSA
Quality Assurance & Compliance
1 2 (9.52%) SLA
System Software
1 8 (38.10%) Active Directory
2 5 (23.81%) Microsoft App-V
3 1 (4.76%) VMware Infrastructure
3 1 (4.76%) XenApp
Systems Management
1 5 (23.81%) SCCM
2 1 (4.76%) Microsoft Clustering
2 1 (4.76%) NetBackup
2 1 (4.76%) Netcool
2 1 (4.76%) OpenView Configuration Management
2 1 (4.76%) Unicenter
Vendors
1 11 (52.38%) Microsoft
2 9 (42.86%) Citrix
3 2 (9.52%) VMware
4 1 (4.76%) Dell
4 1 (4.76%) EMC
4 1 (4.76%) HP
4 1 (4.76%) Meridio
4 1 (4.76%) Oracle
4 1 (4.76%) Veritas