Service Delivery Contracts in the West Midlands

Service Delivery
England > West Midlands

The table below provides summary statistics for contract job vacancies advertised in the West Midlands requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 2 May 2025, comparing them to the same period in the previous two years.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 68 75 55
Rank change year-on-year +7 -20 +14
Contract jobs citing Service Delivery 29 37 95
As % of all contract jobs advertised in the West Midlands 2.15% 1.90% 3.99%
As % of the Processes & Methodologies category 2.44% 2.26% 4.50%
Number of daily rates quoted 21 25 44
10th Percentile £181 £250 £263
25th Percentile £400 £350 £413
Median daily rate (50th Percentile) £450 £513 £500
Median % change year-on-year -12.20% +2.50% -
75th Percentile £506 £588 £595
90th Percentile £575 £850 £600
England median daily rate £450 £500 £525
% change year-on-year -10.00% -4.76% +4.22%
Number of hourly rates quoted 0 7 4
10th Percentile - £12.32 -
25th Percentile - £13.25 £12.50
Median hourly rate - £14.00 £13.75
Median % change year-on-year - +1.82% -19.12%
75th Percentile - £43.45 £15.56
90th Percentile - £72.90 £17.48
England median hourly rate £16.23 £14.80 £24.62
% change year-on-year +9.66% -39.89% +74.86%

All Process and Methodology Skills
West Midlands

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the West Midlands.

Contract vacancies with a requirement for process or methodology skills 1,188 1,637 2,110
As % of all contract IT jobs advertised in the West Midlands 88.26% 83.91% 88.54%
Number of daily rates quoted 781 1,085 1,445
10th Percentile £195 £275 £263
25th Percentile £381 £375 £401
Median daily rate (50th Percentile) £500 £500 £513
Median % change year-on-year - -2.44% +5.13%
75th Percentile £588 £625 £600
90th Percentile £675 £750 £694
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 58 115 45
10th Percentile £12.62 £11.09 £12.20
25th Percentile £13.96 £14.00 £13.31
Median hourly rate £18.07 £22.50 £17.72
Median % change year-on-year -19.71% +26.98% +4.24%
75th Percentile £24.10 £41.13 £23.75
90th Percentile £38.67 £57.75 £51.25
England median hourly rate £29.15 £35.96 £37.50
% change year-on-year -18.93% -4.12% +53.06%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing Service Delivery in the West Midlands.

Daily rate trend for Service Delivery in the West Midlands

Service Delivery
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing Service Delivery in the West Midlands over the 6 months to 2 May 2025.

Daily rate histogram for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing Service Delivery in the West Midlands.

Hourly rate trend for Service Delivery in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 2 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -1 11 £425 -16.67% 45
Shropshire - 6 £402 - 9
Coventry +9 2 - - 8
Solihull +15 1 - - 11
Staffordshire +2 1 - - 27
Worcestershire - 1 £200 - 8
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.45%) SharePoint
1 1 (3.45%) WebLogic
Business Applications
1 1 (3.45%) Remedy ITSM
1 1 (3.45%) SAP Oil and Gas
1 1 (3.45%) SAP S/4HANA
Cloud Services
1 4 (13.79%) Microsoft 365
2 2 (6.90%) Amazon CloudWatch
2 2 (6.90%) Amazon S3
2 2 (6.90%) AWS
2 2 (6.90%) AWS CloudFormation
2 2 (6.90%) AWS Lambda
2 2 (6.90%) Serverless
3 1 (3.45%) Cloud Computing
3 1 (3.45%) SaaS
Communications & Networking
1 3 (10.34%) Firewall
2 2 (6.90%) Cisco Firepower
3 1 (3.45%) BGP
3 1 (3.45%) EIGRP
3 1 (3.45%) IPv4
3 1 (3.45%) Modbus
3 1 (3.45%) MPLS
3 1 (3.45%) Network Security
3 1 (3.45%) OSPF
3 1 (3.45%) SD-WAN
3 1 (3.45%) WAN
Database & Business Intelligence
1 2 (6.90%) DynamoDB
1 2 (6.90%) NoSQL
Development Applications
1 1 (3.45%) GitLab
1 1 (3.45%) Jenkins
1 1 (3.45%) Maven
General
1 8 (27.59%) Social Skills
2 5 (17.24%) Finance
3 4 (13.79%) Public Sector
4 2 (6.90%) Back Office
4 2 (6.90%) Telecoms
5 1 (3.45%) Analytical Skills
5 1 (3.45%) Legal
5 1 (3.45%) Local Government
Job Titles
1 7 (24.14%) Delivery Manager
2 5 (17.24%) Service Manager
3 4 (13.79%) Service Delivery Manager
4 3 (10.34%) 2nd Line Support
4 3 (10.34%) Developer
4 3 (10.34%) IT Support
4 3 (10.34%) Junior
4 3 (10.34%) Supplier Manager
4 3 (10.34%) Vendor Manager
5 2 (6.90%) 1st/2nd Line Support
5 2 (6.90%) 1st/2nd Line Support Engineer
5 2 (6.90%) 2nd Line Engineer
5 2 (6.90%) Analyst
5 2 (6.90%) IT Engineer
5 2 (6.90%) IT Manager
5 2 (6.90%) IT Support Engineer
5 2 (6.90%) Junior IT Engineer
5 2 (6.90%) Junior IT Support
5 2 (6.90%) Software Engineer
5 2 (6.90%) Support Engineer
Libraries, Frameworks & Software Standards
1 2 (6.90%) CSS
1 2 (6.90%) HTML
1 2 (6.90%) Next.js
1 2 (6.90%) Node.js
1 2 (6.90%) React
2 1 (3.45%) Apache Camel
2 1 (3.45%) Quarkus
2 1 (3.45%) RabbitMQ
2 1 (3.45%) Spring
2 1 (3.45%) Spring Boot
Miscellaneous
1 1 (3.45%) Driving Licence
1 1 (3.45%) Onboarding
1 1 (3.45%) Operational Technology
1 1 (3.45%) Renewable Energy
1 1 (3.45%) SCADA
1 1 (3.45%) Virtual Team
Processes & Methodologies
1 9 (31.03%) Agile
1 9 (31.03%) Continuous Improvement
2 8 (27.59%) Problem-Solving
3 7 (24.14%) ITIL
4 6 (20.69%) Stakeholder Management
5 5 (17.24%) CI/CD
5 5 (17.24%) Cybersecurity
6 4 (13.79%) Pair Programming
6 4 (13.79%) Problem Management
6 4 (13.79%) Service Delivery Management
6 4 (13.79%) Software Engineering
6 4 (13.79%) TDD
7 3 (10.34%) BDD
7 3 (10.34%) Business Analysis
7 3 (10.34%) Change Management
7 3 (10.34%) Collaborative Working
7 3 (10.34%) Microservices
7 3 (10.34%) Risk Management
7 3 (10.34%) User Stories
8 2 (6.90%) DevSecOps
Programming Languages
1 3 (10.34%) Java
2 2 (6.90%) JavaScript
2 2 (6.90%) Python
2 2 (6.90%) SQL
Qualifications
1 3 (10.34%) CISSP
2 2 (6.90%) CISA
2 2 (6.90%) CISM
2 2 (6.90%) DBS Check
2 2 (6.90%) GIAC
2 2 (6.90%) ISACA
2 2 (6.90%) SANS
2 2 (6.90%) SC Cleared
2 2 (6.90%) Security Cleared
3 1 (3.45%) BPSS Clearance
3 1 (3.45%) CCNP
3 1 (3.45%) Cisco Certification
3 1 (3.45%) Computer Science Degree
3 1 (3.45%) Degree
3 1 (3.45%) MCP
3 1 (3.45%) Microsoft Certification
3 1 (3.45%) PMI Certification
3 1 (3.45%) PMP
Quality Assurance & Compliance
1 5 (17.24%) SLA
2 2 (6.90%) QA
3 1 (3.45%) GDPR
3 1 (3.45%) ISO/IEC 27001
System Software
1 4 (13.79%) Active Directory
2 3 (10.34%) Docker
Systems Management
1 3 (10.34%) Kubernetes
2 2 (6.90%) FortiGate
2 2 (6.90%) Terraform
3 1 (3.45%) Rancher
Vendors
1 4 (13.79%) Microsoft
2 3 (10.34%) Ariba
2 3 (10.34%) Cisco
2 3 (10.34%) SAP
3 2 (6.90%) Citrix
3 2 (6.90%) Tenable
4 1 (3.45%) BMC
4 1 (3.45%) Concur
4 1 (3.45%) Huawei
4 1 (3.45%) Remedy