Period
to 27 May 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > West Midlands
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 54 75 80
Rank change year-on-year +21 +5 -6
Contract jobs citing Service Delivery 168 103 130
As % of all contract IT jobs advertised in the West Midlands 3.43% 2.38% 2.39%
As % of the Processes & Methodologies category 4.10% 2.92% 2.85%
Number of daily rates quoted 82 75 75
West Midlands median daily rate £425 £445 £325
Median daily rate % change year-on-year -4.49% +36.92% -
10th Percentile £193 £253 £180
90th Percentile £574 £575 £537
England median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 4 2 0
West Midlands median hourly rate £13.05 £22.50 -
Median hourly rate % change year-on-year -42.01% - -
England median hourly rate £15.00 £17.25 £20.50
% change year-on-year -13.06% -15.84% +15.49%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,099 3,523 4,555
As % of all contract IT jobs advertised in the West Midlands 83.74% 81.34% 83.90%
Number of daily rates quoted 2,527 2,209 2,596
West Midlands median daily rate £425 £400 £398
Median daily rate % change year-on-year +6.25% +0.63% +8.90%
10th Percentile £265 £240 £241
90th Percentile £575 £538 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 175 138 106
West Midlands median hourly rate £15.50 £21.50 £17.27
Median hourly rate % change year-on-year -27.91% +24.51% -24.92%
10th Percentile £10.60 £11.50 £10.73
90th Percentile £42.20 £49.13 £38.50
England median hourly rate £22.00 £25.50 £23.62
% change year-on-year -13.73% +7.98% +12.45%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the West Midlands.

Contractor daily rate trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 27 May 2018.

Contractor daily rate histogram for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the West Midlands.

Contractor hourly rate trend for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 27 May 2018.

Contractor hourly rate histogram for Service Delivery in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +31 59 £500 -2.44% 4
Birmingham -18 29 £338 -25.00% 6
Solihull +11 20 - - 3
Coventry -10 20 £412 +2.94% 3
Warwickshire -1 11 £431 -19.77% 2
Dudley +1 7 £200 +95.12%
Staffordshire +2 4 £425 - 5
Sutton Coldfield - 4 £502 -
Worcestershire -8 2 £600 - 2
Wolverhampton -2 1 - -
Service Delivery
England

For the 6 months to 27 May 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Service Delivery.

1 53 (31.55%) Agile Software Development
2 49 (29.17%) Project Management
3 43 (25.60%) ITIL
4 29 (17.26%) Microsoft
5 28 (16.67%) Service Management
6 27 (16.07%) Security Cleared
7 23 (13.69%) SC Cleared
8 22 (13.10%) Scrum
9 20 (11.90%) Business Analysis
9 20 (11.90%) Service Design
10 19 (11.31%) Technical Architecture
10 19 (11.31%) SLA
11 18 (10.71%) Cisco
11 18 (10.71%) Middleware
11 18 (10.71%) Virtual Environments
12 17 (10.12%) Service Delivery Management
12 17 (10.12%) VMware Infrastructure
12 17 (10.12%) VMware
12 17 (10.12%) Finance
13 16 (9.52%) VPN
13 16 (9.52%) Amazon AWS
14 15 (8.93%) Case Management
14 15 (8.93%) Management Information System
14 15 (8.93%) Stakeholder Management
14 15 (8.93%) MPLS
15 14 (8.33%) Firewall
15 14 (8.33%) Incident Management
15 14 (8.33%) Coaching
15 14 (8.33%) Agile Project Management
16 13 (7.74%) Actionable Insight

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.14%) Documentum
2 2 (1.19%) MS Exchange
2 2 (1.19%) Oracle Workflow
3 1 (0.60%) Apache
3 1 (0.60%) Skype for Business
Applications
1 5 (2.98%) Microsoft Office
2 4 (2.38%) Microsoft Excel
3 3 (1.79%) Microsoft PowerPoint
3 3 (1.79%) Microsoft Project
4 1 (0.60%) MS Visio
Business Applications
1 3 (1.79%) Remedy ITSM
2 2 (1.19%) Dynamics CRM
2 2 (1.19%) Oracle BPM
2 2 (1.19%) Oracle CRM
2 2 (1.19%) Salesforce.com CRM
2 2 (1.19%) Siebel CRM
3 1 (0.60%) SAP IS-U
3 1 (0.60%) SAP S/4HANA
Cloud Services
1 16 (9.52%) Amazon AWS
2 12 (7.14%) Cloud Computing
3 6 (3.57%) Office 365
4 2 (1.19%) G Suite
4 2 (1.19%) Microsoft Azure
5 1 (0.60%) Dynamics 365
Communications & Networking
1 16 (9.52%) VPN
2 15 (8.93%) MPLS
3 14 (8.33%) Firewall
4 8 (4.76%) BGP
4 8 (4.76%) RSVP
4 8 (4.76%) VLAN
5 7 (4.17%) Cisco ASA
5 7 (4.17%) Cisco Nexus
6 6 (3.57%) DHCP
6 6 (3.57%) Wireless
7 5 (2.98%) Junos
8 3 (1.79%) SAN
8 3 (1.79%) WAN
9 2 (1.19%) DSL
9 2 (1.19%) LAN
9 2 (1.19%) X.21
10 1 (0.60%) Internet
10 1 (0.60%) SMS
10 1 (0.60%) VoIP
10 1 (0.60%) Wi-Fi
Database & Business Intelligence
1 2 (1.19%) SQL Server
2 1 (0.60%) Big Data
2 1 (0.60%) Data Warehouse
2 1 (0.60%) Hadoop
2 1 (0.60%) Microsoft Analysis Services
2 1 (0.60%) SQL Server 2012
2 1 (0.60%) SQL Server Analysis Services
2 1 (0.60%) SQL Server Integration Services
2 1 (0.60%) SQL Server Reporting Services
Development Applications
1 3 (1.79%) Team Foundation Server
2 1 (0.60%) TestRail
General
1 17 (10.12%) Finance
2 6 (3.57%) Legal
2 6 (3.57%) Manufacturing
3 4 (2.38%) Retail
4 3 (1.79%) Automotive
4 3 (1.79%) Billing
5 1 (0.60%) Banking
5 1 (0.60%) Investment Banking
5 1 (0.60%) Marketing
5 1 (0.60%) Military
5 1 (0.60%) Spanish Language
5 1 (0.60%) Telecoms
Job Titles
1 24 (14.29%) Architect
2 20 (11.90%) Service Manager
3 19 (11.31%) Analyst
4 18 (10.71%) Delivery Manager
5 15 (8.93%) AWS Architect
6 14 (8.33%) Product Manager
7 13 (7.74%) AWS Infrastructure Architect
7 13 (7.74%) Infrastructure Architect
8 12 (7.14%) Transition Manager
9 11 (6.55%) Project Manager
9 11 (6.55%) VMware Architect
10 10 (5.95%) Network Engineer
11 8 (4.76%) Service Transition Manager
12 7 (4.17%) IT Manager
12 7 (4.17%) Network Support
12 7 (4.17%) Scrum Master
12 7 (4.17%) Services Delivery Manager
12 7 (4.17%) Solutions Architect
12 7 (4.17%) Support Engineer
13 6 (3.57%) Network Analyst
Libraries, Frameworks & Software Standards
1 18 (10.71%) Middleware
2 3 (1.79%) .NET
3 2 (1.19%) Angular 2
3 2 (1.19%) AngularJS
4 1 (0.60%) LAMP
4 1 (0.60%) LDAP
Miscellaneous
1 15 (8.93%) Management Information System
2 11 (6.55%) Virtual Team
3 7 (4.17%) Analytical Skills
4 5 (2.98%) Data Centre
5 4 (2.38%) User Experience
6 3 (1.79%) Self-Motivation
7 2 (1.19%) Driving Licence
7 2 (1.19%) Enterprise Software
8 1 (0.60%) Cyberthreat
8 1 (0.60%) Fat Client
8 1 (0.60%) FMCG
8 1 (0.60%) Hybrid Cloud
8 1 (0.60%) Learning Management System
8 1 (0.60%) Linux Command Line
8 1 (0.60%) PKI
8 1 (0.60%) Thin Client
Operating Systems
1 9 (5.36%) Windows
2 7 (4.17%) Linux
2 7 (4.17%) Unix
2 7 (4.17%) Windows Server
3 4 (2.38%) AIX
3 4 (2.38%) Solaris
4 3 (1.79%) Red Hat Enterprise Linux
4 3 (1.79%) Windows 7
4 3 (1.79%) Windows Server 2008
5 2 (1.19%) SUSE
5 2 (1.19%) Windows 10
5 2 (1.19%) Windows Server 2003
5 2 (1.19%) Windows Server 2012
6 1 (0.60%) Debian
6 1 (0.60%) Ubuntu
6 1 (0.60%) Windows 8
6 1 (0.60%) Windows Vista
6 1 (0.60%) Windows XP
Processes & Methodologies
1 53 (31.55%) Agile Software Development
2 49 (29.17%) Project Management
3 43 (25.60%) ITIL
4 28 (16.67%) Service Management
5 22 (13.10%) Scrum
6 20 (11.90%) Business Analysis
6 20 (11.90%) Service Design
7 19 (11.31%) Technical Architecture
8 18 (10.71%) Virtual Environments
9 17 (10.12%) Service Delivery Management
10 15 (8.93%) Case Management
10 15 (8.93%) Stakeholder Management
11 14 (8.33%) Agile Project Management
11 14 (8.33%) Coaching
11 14 (8.33%) Incident Management
12 13 (7.74%) Actionable Insight
12 13 (7.74%) Problem-Solving
13 12 (7.14%) Mentoring
13 12 (7.14%) Stakeholder Engagement
14 11 (6.55%) User Stories
Programming Languages
1 4 (2.38%) PowerShell
2 3 (1.79%) C#
2 3 (1.79%) JavaScript
2 3 (1.79%) Shell Script
3 2 (1.19%) Java
3 2 (1.19%) SQL
4 1 (0.60%) Bash Shell
4 1 (0.60%) T-SQL
Qualifications
1 27 (16.07%) Security Cleared
2 23 (13.69%) SC Cleared
3 6 (3.57%) Degree
3 6 (3.57%) ITIL Certification
3 6 (3.57%) JNCIA
3 6 (3.57%) JNCIP
3 6 (3.57%) JNCIS
4 3 (1.79%) Cisco Certification
4 3 (1.79%) ITIL Foundation Certificate
4 3 (1.79%) MCSE
4 3 (1.79%) Microsoft Certification
5 2 (1.19%) CCNP
5 2 (1.19%) ISEB
6 1 (0.60%) CCNA
6 1 (0.60%) CISM
6 1 (0.60%) CISSP
6 1 (0.60%) HNC
6 1 (0.60%) HND
6 1 (0.60%) ISTQB
6 1 (0.60%) MCP
Quality Assurance & Compliance
1 19 (11.31%) SLA
2 5 (2.98%) GDPR
3 2 (1.19%) PCI DSS
3 2 (1.19%) PMO
4 1 (0.60%) ISO/IEC 20000
4 1 (0.60%) ISO/IEC 27001
4 1 (0.60%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 1 (0.60%) MiFID
4 1 (0.60%) QA
4 1 (0.60%) Sarbanes-Oxley
System Software
1 17 (10.12%) VMware Infrastructure
2 5 (2.98%) Active Directory
3 3 (1.79%) Hyper-V
3 3 (1.79%) VMware Workstation
4 1 (0.60%) Microsoft App-V
4 1 (0.60%) Terminal Services
4 1 (0.60%) Virtual Desktop
4 1 (0.60%) vSphere
4 1 (0.60%) XenApp
Systems Management
1 3 (1.79%) SCCM
2 2 (1.19%) NetBackup
2 2 (1.19%) WSUS
3 1 (0.60%) Backup Exec
3 1 (0.60%) HP ALM
3 1 (0.60%) HP Quality Center
3 1 (0.60%) Nessus
3 1 (0.60%) PowerCLI
3 1 (0.60%) SafeCom
3 1 (0.60%) Single Sign-On
3 1 (0.60%) Tivoli Storage Manager
Vendors
1 29 (17.26%) Microsoft
2 18 (10.71%) Cisco
3 17 (10.12%) VMware
4 12 (7.14%) Pega
5 10 (5.95%) Juniper
6 9 (5.36%) ServiceNow
7 5 (2.98%) IBM
8 4 (2.38%) BMC
8 4 (2.38%) Google
8 4 (2.38%) NetApp
9 3 (1.79%) Meraki
9 3 (1.79%) Oracle
9 3 (1.79%) Red Hat
9 3 (1.79%) Remedy
10 2 (1.19%) Conga
10 2 (1.19%) McAfee
10 2 (1.19%) Salesforce.com
10 2 (1.19%) SAP
10 2 (1.19%) Siebel
10 2 (1.19%) Veritas