The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Services Delivery
England / West Midlands
Rank 67 79 71
Rank change year-on-year +12 -8  
Contract jobs citing Service Delivery 52 52 52
As % of all contract IT jobs advertised in the West Midlands 2.30% 1.93% 2.04%
As % of the Processes & Methodologies category 2.87% 2.34% 2.71%
Number of daily rates quoted 38 27 21
Median daily rate £400 £325 £350
Median daily rate % change year-on-year +23.15% -7.14%  
90% offered a daily rate of more than £239 £250 £175
10% offered a daily rate of more than £527 £538 £450
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1 0 4
Median hourly rate £29.00 - £22.25
UK excluding London median hourly rate £16.50 £25.00 £14.85
% change year-on-year -34.00% +68.35%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Contract Process & Methodology Skills
West Midlands
Contract job vacancies with a requirement for process and methodology skills 1810 2222 1920
As % of all contract IT job vacancies advertised in the West Midlands 79.98% 82.48% 75.32%
Number of daily rates quoted 1172 1221 1106
Median daily rate £413 £400 £388
Median daily rate % change year-on-year +3.12% +3.22%  
90% offered a daily rate of more than £275 £275 £260
10% offered a daily rate of more than £523 £550 £530
UK excluding London median daily rate £410 £400 £398
% change year-on-year +2.50% +0.62%  
Number of hourly rates quoted 59 45 108
Median hourly rate £24.50 £18.25 £30.00
Median hourly rate % change year-on-year +34.24% -39.16%  
90% offered a hourly rate of more than £12.00 £10.73 £13.06
10% offered a hourly rate of more than £35.00 £37.50 £39.50
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Service Delivery
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the West Midlands.

Contractor daily rate trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Delivery in the West Midlands over the 3 months to 26 March 2017.

Contractor daily rate histogram for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery in the West Midlands.

Contractor hourly rate trend for Service Delivery in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 13 £400 +23.07% 7
Coventry -3 12 £400 -10.05%
Warwickshire -2 9 £538 +59.25% 1
Shropshire +29 2 £413 -
Solihull +5 2 - - 1
Dudley - 2 £103 -
Staffordshire +2 1 - - 2
Wolverhampton - 1 - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 March 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Delivery.

1 36 (34.62%) ITIL
2 26 (25.00%) Service Management
3 24 (23.08%) Project Management
4 17 (16.35%) Finance
5 12 (11.54%) Stakeholder Management
5 12 (11.54%) Cisco
6 11 (10.58%) Agile Software Development
6 11 (10.58%) ITIL V3
7 10 (9.62%) Data Centre
7 10 (9.62%) Microsoft
7 10 (9.62%) ITSM
8 8 (7.69%) PRINCE2
8 8 (7.69%) Firewall
8 8 (7.69%) Migration
8 8 (7.69%) Line Management
8 8 (7.69%) Problem Management
8 8 (7.69%) Information Assurance
9 7 (6.73%) Performance Management
9 7 (6.73%) Analytical Skills
9 7 (6.73%) Windows
9 7 (6.73%) Active Directory
9 7 (6.73%) PMO
10 6 (5.77%) IT Strategy
10 6 (5.77%) SLA
10 6 (5.77%) Nokia
10 6 (5.77%) Continuous Improvement
10 6 (5.77%) Cloud Computing
11 5 (4.81%) Security Cleared
11 5 (4.81%) Data Migration
11 5 (4.81%) Cisco ASA

Service Delivery
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.85%) IIS
2 3 (2.88%) SharePoint
3 1 (0.96%) MS Exchange
3 1 (0.96%) Skype for Business
Applications
1 3 (2.88%) MS Excel
2 2 (1.92%) MS Office
2 2 (1.92%) Spreadsheet
3 1 (0.96%) Open Workbench
Business Applications
1 2 (1.92%) Remedy ITSM
2 1 (0.96%) Dynamics CRM
Cloud Services
1 6 (5.77%) Cloud Computing
2 5 (4.81%) Microsoft Azure
3 3 (2.88%) Amazon AWS
3 3 (2.88%) GitHub
4 2 (1.92%) IaaS
4 2 (1.92%) SaaS
5 1 (0.96%) Office 365
5 1 (0.96%) Oracle CX
Communications & Networking
1 8 (7.69%) Firewall
2 5 (4.81%) Cisco ASA
2 5 (4.81%) LAN
2 5 (4.81%) WAN
3 4 (3.85%) Cisco PIX
3 4 (3.85%) IP Telephony
3 4 (3.85%) Unified Communications
3 4 (3.85%) VoIP
3 4 (3.85%) VPN
4 2 (1.92%) Internet
4 2 (1.92%) Intranet
5 1 (0.96%) 4G
5 1 (0.96%) DHCP
5 1 (0.96%) DNS
5 1 (0.96%) NetScreen
5 1 (0.96%) Network Security
5 1 (0.96%) Skype
5 1 (0.96%) VLAN
5 1 (0.96%) Wi-Fi
Database & Business Intelligence
1 4 (3.85%) SQL Server
2 2 (1.92%) BusinessObjects
3 1 (0.96%) DataStage
Development Applications
1 3 (2.88%) Git (software)
1 3 (2.88%) Subversion
2 2 (1.92%) JIRA
2 2 (1.92%) TeamCity
3 1 (0.96%) MSI
3 1 (0.96%) Team Foundation Server
General
1 17 (16.35%) Finance
2 5 (4.81%) Billing
3 4 (3.85%) Telecoms
4 3 (2.88%) Automotive
4 3 (2.88%) Manufacturing
4 3 (2.88%) Marketing
5 2 (1.92%) Aerospace
6 1 (0.96%) Advertising
6 1 (0.96%) Retail
Job Titles
1 28 (26.92%) Service Manager
2 21 (20.19%) Delivery Manager
3 19 (18.27%) Services Delivery Manager
4 15 (14.42%) Analyst
5 11 (10.58%) Project Manager
6 9 (8.65%) Architect
7 7 (6.73%) IT Manager
7 7 (6.73%) Transition Manager
8 6 (5.77%) Business Analyst
8 6 (5.77%) IT Services Delivery Manager
8 6 (5.77%) IT Services Manager
8 6 (5.77%) Service Transition Manager
9 5 (4.81%) Network Engineer
9 5 (4.81%) Service Analyst
10 4 (3.85%) Cisco Engineer
10 4 (3.85%) Cisco Network Engineer
10 4 (3.85%) Head of Delivery
10 4 (3.85%) Head of Service Delivery
10 4 (3.85%) Technical Manager
11 3 (2.88%) Digital Product Manager
Libraries, Frameworks & Software Standards
1 4 (3.85%) CSS
2 2 (1.92%) Middleware
2 2 (1.92%) Web Services
2 2 (1.92%) WF
3 1 (0.96%) HTML
Miscellaneous
1 10 (9.62%) Data Centre
2 7 (6.73%) Analytical Skills
3 4 (3.85%) Management Information System
3 4 (3.85%) Smart Meter
4 2 (1.92%) Fat Client
4 2 (1.92%) Private Cloud
4 2 (1.92%) Thin Client
5 1 (0.96%) CMDB
5 1 (0.96%) Data Protection Act
5 1 (0.96%) Fintech
5 1 (0.96%) PKI
5 1 (0.96%) PMI
5 1 (0.96%) User Experience
Operating Systems
1 7 (6.73%) Windows
2 3 (2.88%) Unix
3 2 (1.92%) Windows 7
3 2 (1.92%) Windows 8
4 1 (0.96%) AIX
4 1 (0.96%) Apple iOS
4 1 (0.96%) Linux
4 1 (0.96%) Red Hat Enterprise Linux
4 1 (0.96%) Solaris
4 1 (0.96%) SUSE
4 1 (0.96%) Windows 10
Processes & Methodologies
1 36 (34.62%) ITIL
2 26 (25.00%) Service Management
3 24 (23.08%) Project Management
4 12 (11.54%) Stakeholder Management
5 11 (10.58%) Agile Software Development
5 11 (10.58%) ITIL V3
6 10 (9.62%) ITSM
7 8 (7.69%) Information Assurance
7 8 (7.69%) Line Management
7 8 (7.69%) Migration
7 8 (7.69%) PRINCE2
7 8 (7.69%) Problem Management
8 7 (6.73%) Performance Management
9 6 (5.77%) Continuous Improvement
9 6 (5.77%) IT Strategy
10 5 (4.81%) Business Analysis
10 5 (4.81%) Data Migration
10 5 (4.81%) Matrix Management
10 5 (4.81%) Process Improvement
10 5 (4.81%) Transition Management
Programming Languages
1 4 (3.85%) SQL
2 2 (1.92%) Java
2 2 (1.92%) PowerShell
3 1 (0.96%) C
3 1 (0.96%) JavaScript
3 1 (0.96%) Korn
3 1 (0.96%) Perl
3 1 (0.96%) PHP
3 1 (0.96%) Shell Script
Qualifications
1 5 (4.81%) CCNA
1 5 (4.81%) Cisco Certification
1 5 (4.81%) Degree
1 5 (4.81%) Security Cleared
2 4 (3.85%) CCDA
2 4 (3.85%) CCDP
2 4 (3.85%) CCVP
2 4 (3.85%) ITIL Certification
3 3 (2.88%) SC Cleared
4 2 (1.92%) DBS Check
5 1 (0.96%) CCNP
5 1 (0.96%) HNC
5 1 (0.96%) PMP
Quality Assurance & Compliance
1 7 (6.73%) PMO
2 6 (5.77%) SLA
3 3 (2.88%) Disclosure Scotland
System Software
1 7 (6.73%) Active Directory
2 3 (2.88%) Hyper-V
3 1 (0.96%) BitLocker
3 1 (0.96%) Microsoft App-V
Systems Management
1 2 (1.92%) SCCM
Vendors
1 12 (11.54%) Cisco
2 10 (9.62%) Microsoft
3 6 (5.77%) Nokia
4 5 (4.81%) Citrix
4 5 (4.81%) Juniper
4 5 (4.81%) ServiceNow
5 4 (3.85%) CheckPoint
5 4 (3.85%) F5
6 2 (1.92%) BMC
6 2 (1.92%) Remedy
6 2 (1.92%) Salesforce.com
6 2 (1.92%) VMware
7 1 (0.96%) BT
7 1 (0.96%) IBM
7 1 (0.96%) Intel Security
7 1 (0.96%) Oracle
7 1 (0.96%) Red Hat
7 1 (0.96%) SAP
7 1 (0.96%) Sitecore
7 1 (0.96%) SolarWinds