Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > West Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 65 66 69
Rank change year-on-year +1 +3 -7
Contract jobs citing Service Delivery 134 179 117
As % of all contract IT jobs advertised in the West Midlands 2.77% 2.89% 2.37%
As % of the Processes & Methodologies category 3.34% 3.48% 3.00%
Number of daily rates quoted 67 89 66
West Midlands median daily rate £400 £425 £450
Median daily rate % change year-on-year -5.88% -5.56% +16.28%
10th Percentile £170 £212 £300
90th Percentile £575 £600 £606
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 12 5 0
West Midlands median hourly rate £20.00 £15.50 -
Median hourly rate % change year-on-year +29.03% - -
England median hourly rate £16.45 £17.53 £18.79
% change year-on-year -6.15% -6.71% +21.15%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4015 5138 3901
As % of all contract IT jobs advertised in the West Midlands 82.92% 83.07% 78.97%
Number of daily rates quoted 2563 3080 2233
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +4.17%
10th Percentile £244 £250 £238
90th Percentile £550 £550 £531
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 143 138 178
West Midlands median hourly rate £25.00 £18.20 £20.00
Median hourly rate % change year-on-year +37.40% -9.03% -
10th Percentile £11.75 £10.75 £11.00
90th Percentile £48.75 £40.00 £43.75
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the West Midlands.

Contractor daily rate trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the West Midlands.

Contractor hourly rate trend for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Service Delivery in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 32 £400 -7.51% 6
Shropshire -11 25 £441 -9.49% 3
Dudley +5 14 £350 +250.00%
Coventry +16 13 £375 -16.67% 3
Warwickshire -3 13 £438 +52.17% 3
Wolverhampton - 8 £113 - 1
Staffordshire +7 4 £306 -23.68% 4
Herefordshire +2 3 £150 -62.50%
Walsall -2 3 - -
Solihull +3 1 £650 -
West Bromwich - 1 £118 -
Halesowen - 1 £425 -
Service Delivery
England

For the 6 months to 23 November 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Delivery.

1 40 (29.85%) ITIL
2 27 (20.15%) Service Management
3 26 (19.40%) Cisco
4 25 (18.66%) Microsoft
5 23 (17.16%) Windows
6 22 (16.42%) Project Management
7 21 (15.67%) Agile Software Development
8 20 (14.93%) Finance
9 19 (14.18%) Firewall
9 19 (14.18%) Management Information System
9 19 (14.18%) Linux
9 19 (14.18%) Unix
10 18 (13.43%) WAN
10 18 (13.43%) Service Design
11 17 (12.69%) VPN
11 17 (12.69%) Cisco Certification
11 17 (12.69%) MPLS
12 16 (11.94%) Cisco ASA
12 16 (11.94%) Cisco Nexus
13 15 (11.19%) Line Management
13 15 (11.19%) Data Centre
13 15 (11.19%) Active Directory
14 14 (10.45%) Wireless
14 14 (10.45%) Statistics
14 14 (10.45%) SC Cleared
14 14 (10.45%) Security Cleared
14 14 (10.45%) Network Management
15 13 (9.70%) Problem Management
15 13 (9.70%) Integration Testing
15 13 (9.70%) Asset Management

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (8.21%) MS Exchange
2 6 (4.48%) Blackberry Enterprise Server
3 4 (2.99%) Apache
3 4 (2.99%) Confluence
4 3 (2.24%) OpenStack
4 3 (2.24%) SharePoint
5 2 (1.49%) Documentum
5 2 (1.49%) Exchange Server 2010
5 2 (1.49%) Exchange Server 2013
5 2 (1.49%) IBM Notes
5 2 (1.49%) Oracle SOA Suite
5 2 (1.49%) Skype for Business
Applications
1 7 (5.22%) Microsoft Office
2 6 (4.48%) Microsoft Excel
2 6 (4.48%) MS Visio
3 4 (2.99%) Microsoft Project
4 3 (2.24%) Microsoft PowerPoint
Business Applications
1 2 (1.49%) Maximo
1 2 (1.49%) SAP HR
1 2 (1.49%) TRIRIGA
2 1 (0.75%) SAP ERP
2 1 (0.75%) SAP MM
Cloud Services
1 12 (8.96%) Cloud Computing
2 5 (3.73%) Microsoft Azure
3 3 (2.24%) Amazon AWS
3 3 (2.24%) Office 365
3 3 (2.24%) SaaS
4 2 (1.49%) PaaS
5 1 (0.75%) G Suite
Communications & Networking
1 19 (14.18%) Firewall
2 18 (13.43%) WAN
3 17 (12.69%) MPLS
3 17 (12.69%) VPN
4 16 (11.94%) Cisco ASA
4 16 (11.94%) Cisco Nexus
5 14 (10.45%) Wireless
6 12 (8.96%) DHCP
7 11 (8.21%) SAN
8 8 (5.97%) Internet
9 7 (5.22%) LAN
10 6 (4.48%) DNS
11 5 (3.73%) Wi-Fi
12 4 (2.99%) FTP
12 4 (2.99%) GSM
12 4 (2.99%) Kerberos
12 4 (2.99%) LDAP
12 4 (2.99%) PBX
12 4 (2.99%) SSL
12 4 (2.99%) VoIP
Database & Business Intelligence
1 3 (2.24%) SQL Server
2 2 (1.49%) Azure SQL Database
2 2 (1.49%) MongoDB
2 2 (1.49%) PostgreSQL
3 1 (0.75%) Apache Cassandra
3 1 (0.75%) MS Access
3 1 (0.75%) MySQL
3 1 (0.75%) NoSQL
3 1 (0.75%) Relational Database
Development Applications
1 4 (2.99%) Git (software)
1 4 (2.99%) JIRA
1 4 (2.99%) Metasploit
2 3 (2.24%) NuGet
2 3 (2.24%) Octopus Deploy
2 3 (2.24%) Team Foundation Server
2 3 (2.24%) TeamCity
2 3 (2.24%) Vagrant
3 1 (0.75%) Jenkins
General
1 20 (14.93%) Finance
2 7 (5.22%) Manufacturing
3 6 (4.48%) Automotive
4 5 (3.73%) Legal
4 5 (3.73%) Telecoms
5 2 (1.49%) Marketing
6 1 (0.75%) Back Office
6 1 (0.75%) Banking
6 1 (0.75%) German Language
6 1 (0.75%) Law
6 1 (0.75%) Publishing
Job Titles
1 12 (8.96%) Service Manager
2 10 (7.46%) Architect
2 10 (7.46%) Delivery Manager
2 10 (7.46%) Technical Specialist
3 9 (6.72%) AIX Engineer
3 9 (6.72%) Analyst
3 9 (6.72%) Unix Engineer
4 8 (5.97%) Network Specialist
4 8 (5.97%) Services Delivery Manager
5 7 (5.22%) IT Manager
6 6 (4.48%) Project Manager
6 6 (4.48%) Solaris Engineer
6 6 (4.48%) Unix Scripting Engineer
7 5 (3.73%) Product Manager
8 4 (2.99%) Applications Manager
8 4 (2.99%) Cisco Network Specialist
8 4 (2.99%) Cisco Specialist
8 4 (2.99%) Consultant
8 4 (2.99%) Head of Architecture
8 4 (2.99%) Solutions Architect
Libraries, Frameworks & Software Standards
1 5 (3.73%) .NET
2 4 (2.99%) LAMP
3 3 (2.24%) Middleware
4 2 (1.49%) HTML
5 1 (0.75%) Ajax
5 1 (0.75%) AngularJS
5 1 (0.75%) CSS
5 1 (0.75%) CSS3
5 1 (0.75%) Django
5 1 (0.75%) Doctrine
5 1 (0.75%) HTML5
5 1 (0.75%) JSON
5 1 (0.75%) Play Framework
5 1 (0.75%) REST
5 1 (0.75%) Ruby on Rails
5 1 (0.75%) Symfony
5 1 (0.75%) Web Services
Miscellaneous
1 19 (14.18%) Management Information System
2 15 (11.19%) Data Centre
3 7 (5.22%) Analytical Skills
4 6 (4.48%) Blackberry
4 6 (4.48%) Fat Client
4 6 (4.48%) PKI
4 6 (4.48%) Thin Client
5 4 (2.99%) User Experience
6 1 (0.75%) Blog
6 1 (0.75%) Driving Licence
6 1 (0.75%) Greenfield Project
6 1 (0.75%) NHS
6 1 (0.75%) RIA
6 1 (0.75%) STB
6 1 (0.75%) Virtual Team
Operating Systems
1 23 (17.16%) Windows
2 19 (14.18%) Linux
2 19 (14.18%) Unix
3 13 (9.70%) AIX
3 13 (9.70%) Solaris
4 12 (8.96%) Red Hat Enterprise Linux
5 10 (7.46%) SUSE
5 10 (7.46%) Windows Server
6 6 (4.48%) Windows 7
7 5 (3.73%) Oracle Linux
7 5 (3.73%) Windows Server 2008
7 5 (3.73%) Windows Server 2012
8 2 (1.49%) Windows XP
Processes & Methodologies
1 40 (29.85%) ITIL
2 27 (20.15%) Service Management
3 22 (16.42%) Project Management
4 21 (15.67%) Agile Software Development
5 18 (13.43%) Service Design
6 15 (11.19%) Line Management
7 14 (10.45%) Network Management
7 14 (10.45%) Statistics
8 13 (9.70%) Asset Management
8 13 (9.70%) Configuration Management
8 13 (9.70%) Integration Testing
8 13 (9.70%) Problem Management
9 12 (8.96%) Performance Metrics
9 12 (8.96%) Validation
10 11 (8.21%) Change Management
11 10 (7.46%) Disaster Recovery
11 10 (7.46%) IT Strategy
12 9 (6.72%) Capacity Management
12 9 (6.72%) Change Control
12 9 (6.72%) ITIL V3
Programming Languages
1 11 (8.21%) SQL
2 10 (7.46%) Shell Script
3 5 (3.73%) PowerShell
4 2 (1.49%) Bash Shell
4 2 (1.49%) C#
4 2 (1.49%) Java
4 2 (1.49%) JavaScript
4 2 (1.49%) PHP
4 2 (1.49%) VBA
5 1 (0.75%) ABAP
5 1 (0.75%) Ruby
5 1 (0.75%) Scala
Qualifications
1 17 (12.69%) Cisco Certification
2 14 (10.45%) SC Cleared
2 14 (10.45%) Security Cleared
3 12 (8.96%) CCNP
4 6 (4.48%) Degree
5 4 (2.99%) CCIE
6 2 (1.49%) CIPD
6 2 (1.49%) HNC
6 2 (1.49%) ITIL Certification
6 2 (1.49%) MCSE
6 2 (1.49%) Microsoft Certification
6 2 (1.49%) RHCE
6 2 (1.49%) VMware Certified Professional (VCP)
7 1 (0.75%) ITIL Foundation Certificate
7 1 (0.75%) PRINCE2 Certification
Quality Assurance & Compliance
1 12 (8.96%) SLA
2 3 (2.24%) ISO/IEC 20000
3 2 (1.49%) MiFID
3 2 (1.49%) PMO
4 1 (0.75%) GDPR
4 1 (0.75%) QA
System Software
1 15 (11.19%) Active Directory
2 8 (5.97%) VMware Infrastructure
3 6 (4.48%) Hyper-V
3 6 (4.48%) Microsoft App-V
3 6 (4.48%) Terminal Services
3 6 (4.48%) VMware Workstation
4 4 (2.99%) Docker
4 4 (2.99%) iptables
4 4 (2.99%) Postfix
4 4 (2.99%) Samba
4 4 (2.99%) Squid
5 1 (0.75%) XenApp
Systems Management
1 8 (5.97%) WSUS
2 6 (4.48%) BladeLogic
2 6 (4.48%) NetBackup
2 6 (4.48%) Norton AntiVirus
2 6 (4.48%) Puppet
2 6 (4.48%) SafeCom
2 6 (4.48%) SCCM
3 4 (2.99%) Ansible
3 4 (2.99%) Cisco UCCX
3 4 (2.99%) Nessus
3 4 (2.99%) Nmap
4 3 (2.24%) Opscode Chef
4 3 (2.24%) Tivoli Storage Manager
5 1 (0.75%) Systems Management Server (SMS)
Vendors
1 26 (19.40%) Cisco
2 25 (18.66%) Microsoft
3 13 (9.70%) VMware
4 12 (8.96%) IBM
5 10 (7.46%) Red Hat
6 9 (6.72%) Oracle
7 8 (5.97%) NetApp
8 6 (4.48%) McAfee
8 6 (4.48%) SAP
8 6 (4.48%) Symantec
8 6 (4.48%) Wyse
9 5 (3.73%) Citrix
10 4 (2.99%) Dell
10 4 (2.99%) NEC
10 4 (2.99%) ServiceNow
11 3 (2.24%) Atlassian
11 3 (2.24%) Capita
11 3 (2.24%) Juniper
12 2 (1.49%) Avaya
12 2 (1.49%) Lotus