Period
to 16 August 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 16 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > West Midlands
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 52 64 69
Rank change year-on-year +12 +5 +15
Contract jobs citing Service Delivery 194 123 163
As % of all contract IT jobs advertised in the West Midlands 3.83% 2.85% 2.68%
As % of the Processes & Methodologies category 4.58% 3.42% 3.20%
Number of daily rates quoted 99 73 84
West Midlands median daily rate £463 £450 £388
Median daily rate % change year-on-year +2.78% +16.13% +10.71%
10th Percentile £234 £276 £205
90th Percentile £600 £585 £632
England median daily rate £450 £435 £406
% change year-on-year +3.45% +7.26% +1.39%
Number of hourly rates quoted 12 6 4
West Midlands median hourly rate £16.00 £20.00 £12.75
Median hourly rate % change year-on-year -20.00% +56.86% -53.64%
10th Percentile £11.41 £14.00 £9.13
90th Percentile £28.25 £35.63 £19.78
England median hourly rate £15.25 £16.00 £22.00
% change year-on-year -4.69% -27.27% +18.92%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,232 3,596 5,087
As % of all contract IT jobs advertised in the West Midlands 83.52% 83.43% 83.75%
Number of daily rates quoted 2,535 2,277 2,972
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £265 £251 £238
90th Percentile £575 £550 £540
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.42%
Number of hourly rates quoted 198 122 125
West Midlands median hourly rate £15.25 £20.00 £17.00
Median hourly rate % change year-on-year -23.75% +17.65% -24.44%
10th Percentile £11.00 £10.88 £10.73
90th Percentile £33.25 £52.40 £39.30
England median hourly rate £21.50 £23.50 £23.50
% change year-on-year -8.51% - +8.60%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the West Midlands.

Contractor daily rate trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 16 August 2018.

Contractor daily rate histogram for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the West Midlands.

Contractor hourly rate trend for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 16 August 2018.

Contractor hourly rate histogram for Service Delivery in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +17 69 £530 -7.83%
Birmingham -23 29 £393 -12.78% 16
Coventry 0 24 £425 +48.41% 5
Solihull +12 22 £450 -30.77% 4
Warwickshire +1 14 £423 -19.52% 3
Herefordshire - 5 £375 - 2
Worcestershire -7 4 £600 - 3
Sutton Coldfield - 4 £502 -
Dudley -4 3 £110 +7.32% 1
Staffordshire -2 1 £425 - 6
Wolverhampton -7 1 - - 2
Service Delivery
England

For the 6 months to 16 August 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Service Delivery.

1 79 (40.72%) Agile Software Development
2 73 (37.63%) Project Management
3 52 (26.80%) ITIL
4 35 (18.04%) Microsoft
5 32 (16.49%) Middleware
5 32 (16.49%) VMware
5 32 (16.49%) Business Analysis
5 32 (16.49%) VMware Infrastructure
6 30 (15.46%) Technical Architecture
6 30 (15.46%) Service Management
7 29 (14.95%) Coaching
7 29 (14.95%) Virtual Environments
8 28 (14.43%) Amazon AWS
8 28 (14.43%) Scrum
9 23 (11.86%) Security Cleared
9 23 (11.86%) Service Design
10 22 (11.34%) SLA
11 21 (10.82%) Agile Project Management
12 20 (10.31%) Service Delivery Management
13 19 (9.79%) Mentoring
14 18 (9.28%) PRINCE2
14 18 (9.28%) Windows
15 17 (8.76%) SC Cleared
15 17 (8.76%) User Stories
15 17 (8.76%) Case Management
15 17 (8.76%) Virtual Team
16 16 (8.25%) Problem-Solving
16 16 (8.25%) Cisco
16 16 (8.25%) Change Management
16 16 (8.25%) Stakeholder Management

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (7.73%) Documentum
2 5 (2.58%) Skype for Business
3 4 (2.06%) MS Exchange
4 2 (1.03%) Appian
4 2 (1.03%) Exchange Server 2010
4 2 (1.03%) Exchange Server 2013
4 2 (1.03%) Oracle Workflow
5 1 (0.52%) Apache
5 1 (0.52%) Elasticsearch
5 1 (0.52%) SharePoint
Applications
1 7 (3.61%) Microsoft Office
2 4 (2.06%) Microsoft Excel
3 2 (1.03%) Microsoft PowerPoint
3 2 (1.03%) Microsoft Project
Business Applications
1 3 (1.55%) Remedy ITSM
2 2 (1.03%) Dynamics CRM
2 2 (1.03%) Oracle BPM
2 2 (1.03%) Oracle CRM
2 2 (1.03%) Siebel CRM
3 1 (0.52%) Dynamics NAV
3 1 (0.52%) Oracle Retail
3 1 (0.52%) SAP IS-U
3 1 (0.52%) SAP S/4HANA
Cloud Services
1 28 (14.43%) Amazon AWS
2 13 (6.70%) Cloud Computing
3 5 (2.58%) Microsoft Azure
3 5 (2.58%) Office 365
4 2 (1.03%) G Suite
5 1 (0.52%) Dynamics 365
Communications & Networking
1 10 (5.15%) Firewall
1 10 (5.15%) VPN
2 9 (4.64%) MPLS
3 8 (4.12%) BGP
3 8 (4.12%) RSVP
3 8 (4.12%) VLAN
4 5 (2.58%) Junos
4 5 (2.58%) LAN
4 5 (2.58%) Wi-Fi
5 4 (2.06%) Intranet
5 4 (2.06%) SAN
5 4 (2.06%) WAN
6 2 (1.03%) WLAN
7 1 (0.52%) Cisco ASA
7 1 (0.52%) DSL
7 1 (0.52%) Internet
7 1 (0.52%) Network Security
7 1 (0.52%) Skype
7 1 (0.52%) SSL
7 1 (0.52%) X.21
Database & Business Intelligence
1 1 (0.52%) Big Data
1 1 (0.52%) Hadoop
1 1 (0.52%) PostgreSQL
Development Applications
1 3 (1.55%) Team Foundation Server
2 1 (0.52%) Git (software)
2 1 (0.52%) Jenkins
2 1 (0.52%) JIRA
2 1 (0.52%) PHPUnit
2 1 (0.52%) TestRail
General
1 14 (7.22%) Finance
2 5 (2.58%) Military
3 4 (2.06%) Marketing
4 3 (1.55%) Billing
4 3 (1.55%) Manufacturing
4 3 (1.55%) Telecoms
5 2 (1.03%) Automotive
5 2 (1.03%) Legal
5 2 (1.03%) Retail
6 1 (0.52%) Back Office
6 1 (0.52%) Banking
6 1 (0.52%) Investment Banking
6 1 (0.52%) Law
6 1 (0.52%) Local Government
6 1 (0.52%) Spanish Language
Job Titles
1 34 (17.53%) Architect
2 28 (14.43%) Service Manager
3 26 (13.40%) AWS Architect
4 22 (11.34%) Delivery Manager
4 22 (11.34%) VMware Architect
5 21 (10.82%) AWS Infrastructure Architect
6 20 (10.31%) Solutions Architect
7 18 (9.28%) Infrastructure Architect
7 18 (9.28%) Project Manager
8 15 (7.73%) Analyst
8 15 (7.73%) AWS Solutions Architect
9 14 (7.22%) Technical Manager
10 13 (6.70%) Product Manager
11 12 (6.19%) Transition Manager
12 11 (5.67%) Infrastructure Solutions Architect
13 10 (5.15%) Scrum Master
13 10 (5.15%) Services Delivery Manager
14 9 (4.64%) IT Manager
14 9 (4.64%) Network Engineer
14 9 (4.64%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 32 (16.49%) Middleware
2 3 (1.55%) .NET
2 3 (1.55%) AngularJS
3 2 (1.03%) Angular 2
4 1 (0.52%) Behat
4 1 (0.52%) Doctrine
4 1 (0.52%) JMS
4 1 (0.52%) LAMP
4 1 (0.52%) LDAP
4 1 (0.52%) Oracle Fusion
4 1 (0.52%) Web Services
Miscellaneous
1 17 (8.76%) Virtual Team
2 13 (6.70%) Management Information System
3 11 (5.67%) Analytical Skills
4 9 (4.64%) Data Centre
5 4 (2.06%) Fat Client
5 4 (2.06%) Thin Client
5 4 (2.06%) User Experience
6 3 (1.55%) Self-Motivation
7 2 (1.03%) CMDB
7 2 (1.03%) Enterprise Software
7 2 (1.03%) Private Cloud
7 2 (1.03%) Smartphone
8 1 (0.52%) Driving Licence
8 1 (0.52%) FMCG
8 1 (0.52%) Hybrid Cloud
8 1 (0.52%) Learning Management System
8 1 (0.52%) NHS
8 1 (0.52%) PMI
8 1 (0.52%) STB
Operating Systems
1 18 (9.28%) Windows
2 14 (7.22%) Windows Server
3 6 (3.09%) Windows 7
4 5 (2.58%) Linux
4 5 (2.58%) Unix
5 2 (1.03%) Mac OS X
5 2 (1.03%) MVS
5 2 (1.03%) Windows Server 2003
5 2 (1.03%) Windows Server 2008
6 1 (0.52%) AIX
6 1 (0.52%) Red Hat Enterprise Linux
6 1 (0.52%) Solaris
6 1 (0.52%) Windows 10
6 1 (0.52%) Windows 8
6 1 (0.52%) Windows Server 2012
6 1 (0.52%) Windows Vista
6 1 (0.52%) Windows XP
Processes & Methodologies
1 79 (40.72%) Agile Software Development
2 73 (37.63%) Project Management
3 52 (26.80%) ITIL
4 32 (16.49%) Business Analysis
5 30 (15.46%) Service Management
5 30 (15.46%) Technical Architecture
6 29 (14.95%) Coaching
6 29 (14.95%) Virtual Environments
7 28 (14.43%) Scrum
8 23 (11.86%) Service Design
9 21 (10.82%) Agile Project Management
10 20 (10.31%) Service Delivery Management
11 19 (9.79%) Mentoring
12 18 (9.28%) PRINCE2
13 17 (8.76%) Case Management
13 17 (8.76%) User Stories
14 16 (8.25%) Change Management
14 16 (8.25%) Problem-Solving
14 16 (8.25%) Stakeholder Management
15 15 (7.73%) Actionable Insight
Programming Languages
1 3 (1.55%) C#
1 3 (1.55%) JavaScript
1 3 (1.55%) PowerShell
2 2 (1.03%) Java
3 1 (0.52%) Bash Shell
3 1 (0.52%) C
3 1 (0.52%) PHP
3 1 (0.52%) PHP 7
3 1 (0.52%) SQL
Qualifications
1 23 (11.86%) Security Cleared
2 17 (8.76%) SC Cleared
3 12 (6.19%) MCSE
3 12 (6.19%) Microsoft Certification
4 11 (5.67%) ITIL Certification
5 8 (4.12%) MCP
6 6 (3.09%) Degree
6 6 (3.09%) JNCIA
6 6 (3.09%) JNCIP
6 6 (3.09%) JNCIS
7 5 (2.58%) ITIL Foundation Certificate
8 4 (2.06%) APMP
8 4 (2.06%) CISMP
8 4 (2.06%) CISSP
8 4 (2.06%) DV Cleared
8 4 (2.06%) MCITP
9 3 (1.55%) BPSS Clearance
9 3 (1.55%) Cisco Certification
10 2 (1.03%) A+ Certification
10 2 (1.03%) CCNA
Quality Assurance & Compliance
1 22 (11.34%) SLA
2 5 (2.58%) JSP 440
3 3 (1.55%) GDPR
4 2 (1.03%) Disclosure Scotland
4 2 (1.03%) PMO
4 2 (1.03%) QA
5 1 (0.52%) ISO/IEC 27001
5 1 (0.52%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.52%) MiFID
5 1 (0.52%) PCI DSS
5 1 (0.52%) Sarbanes-Oxley
System Software
1 32 (16.49%) VMware Infrastructure
2 8 (4.12%) VMware Workstation
3 6 (3.09%) Active Directory
3 6 (3.09%) Hyper-V
4 4 (2.06%) Microsoft App-V
4 4 (2.06%) Terminal Services
5 2 (1.03%) VMware ESXi
6 1 (0.52%) Virtual Desktop
6 1 (0.52%) vSphere
6 1 (0.52%) XenApp
Systems Management
1 6 (3.09%) SCCM
2 4 (2.06%) SafeCom
2 4 (2.06%) WSUS
3 2 (1.03%) McAfee ePO
3 2 (1.03%) NetBackup
3 2 (1.03%) vCenter Server
4 1 (0.52%) HP ALM
4 1 (0.52%) HP Quality Center
4 1 (0.52%) Nessus
4 1 (0.52%) Single Sign-On
Vendors
1 35 (18.04%) Microsoft
2 32 (16.49%) VMware
3 16 (8.25%) Cisco
4 15 (7.73%) Pega
5 10 (5.15%) Juniper
5 10 (5.15%) ServiceNow
6 5 (2.58%) IBM
6 5 (2.58%) NetApp
6 5 (2.58%) Oracle
7 4 (2.06%) BMC
7 4 (2.06%) Google
7 4 (2.06%) McAfee
7 4 (2.06%) Meraki
7 4 (2.06%) Wyse
8 3 (1.55%) HP
8 3 (1.55%) Remedy
9 2 (1.03%) Fujitsu
9 2 (1.03%) SAP
9 2 (1.03%) Siebel
9 2 (1.03%) Veritas