Period
to 22 February 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > West Midlands
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 78 70 61
Rank change year-on-year -8 -9 +6
Contract jobs citing Service Delivery 119 137 143
As % of all contract IT jobs advertised in the West Midlands 2.49% 2.59% 2.80%
As % of the Processes & Methodologies category 2.98% 3.13% 3.43%
Number of daily rates quoted 55 82 91
West Midlands median daily rate £350 £419 £415
Median daily rate % change year-on-year -16.42% +0.90% +10.67%
10th Percentile £154 £250 £250
90th Percentile £459 £575 £550
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 7 2 0
West Midlands median hourly rate £13.60 £23.50 -
Median hourly rate % change year-on-year -42.15% - -
England median hourly rate £16.20 £17.03 £18.50
% change year-on-year -4.85% -7.96% +12.12%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 3,987 4,383 4,174
As % of all contract IT jobs advertised in the West Midlands 83.32% 82.79% 81.68%
Number of daily rates quoted 2,508 2,700 2,336
West Midlands median daily rate £410 £400 £388
Median daily rate % change year-on-year +2.50% +3.23% +6.90%
10th Percentile £250 £255 £250
90th Percentile £550 £541 £550
England median daily rate £451 £438 £425
% change year-on-year +2.97% +2.94% +4.94%
Number of hourly rates quoted 141 142 131
West Midlands median hourly rate £25.00 £22.00 £20.00
Median hourly rate % change year-on-year +13.64% +10.00% -11.11%
10th Percentile £11.25 £11.51 £10.73
90th Percentile £48.75 £42.48 £43.75
England median hourly rate £24.09 £25.00 £23.50
% change year-on-year -3.64% +6.38% +16.77%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the West Midlands.

Contractor daily rate trend for Service Delivery in the West Midlands

Service Delivery
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 22 February 2018.

Contractor daily rate histogram for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the West Midlands.

Contractor hourly rate trend for Service Delivery in the West Midlands

Service Delivery
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Service Delivery in the West Midlands over the 6 months to 22 February 2018.

Contractor hourly rate histogram for Service Delivery in the West Midlands

Service Delivery
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +3 33 £375 -9.09% 2
Birmingham -20 27 £288 -36.11% 11
Dudley +2 12 £210 +104.88% 1
Coventry -13 8 £286 -32.71% 6
Solihull +14 7 - - 3
Staffordshire +9 6 £363 -9.38% 7
Warwickshire -4 6 £430 -4.44% 3
Herefordshire +9 3 £150 -62.50% 1
Wolverhampton +1 2 - - 5
Walsall -2 1 - -
West Bromwich - 1 £118 -
Halesowen - 1 £425 -
Worcestershire - 1 £375 - 2
Service Delivery
England

For the 6 months to 22 February 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Service Delivery.

1 43 (36.13%) ITIL
2 29 (24.37%) Service Management
3 23 (19.33%) Microsoft
4 21 (17.65%) Security Cleared
5 20 (16.81%) SC Cleared
5 20 (16.81%) Linux
6 19 (15.97%) Windows
6 19 (15.97%) Project Management
6 19 (15.97%) Agile Software Development
7 17 (14.29%) Cisco
8 16 (13.45%) SLA
8 16 (13.45%) Unix
8 16 (13.45%) Incident Management
9 15 (12.61%) Finance
10 14 (11.76%) AIX
10 14 (11.76%) Solaris
10 14 (11.76%) VPN
10 14 (11.76%) Active Directory
11 13 (10.92%) MPLS
11 13 (10.92%) Scrum
11 13 (10.92%) Change Management
11 13 (10.92%) Firewall
11 13 (10.92%) Network Management
11 13 (10.92%) Service Design
12 12 (10.08%) ITIL V3
12 12 (10.08%) Cisco Nexus
12 12 (10.08%) Performance Metrics
12 12 (10.08%) Wireless
12 12 (10.08%) Cisco ASA
12 12 (10.08%) Red Hat Enterprise Linux

Service Delivery
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (5.88%) MS Exchange
2 3 (2.52%) Skype for Business
3 2 (1.68%) Apache
3 2 (1.68%) Blackberry Enterprise Server
3 2 (1.68%) Exchange Server 2010
3 2 (1.68%) Exchange Server 2013
3 2 (1.68%) IBM Notes
4 1 (0.84%) Oracle SOA Suite
4 1 (0.84%) SharePoint
Applications
1 4 (3.36%) Microsoft Office
1 4 (3.36%) Microsoft Project
2 2 (1.68%) Microsoft Excel
2 2 (1.68%) MS Visio
3 1 (0.84%) Microsoft PowerPoint
Business Applications
1 2 (1.68%) Salesforce.com CRM
Cloud Services
1 10 (8.40%) Cloud Computing
2 4 (3.36%) Office 365
3 2 (1.68%) Microsoft Azure
3 2 (1.68%) PaaS
4 1 (0.84%) Dynamics 365
4 1 (0.84%) G Suite
Communications & Networking
1 14 (11.76%) VPN
2 13 (10.92%) Firewall
2 13 (10.92%) MPLS
3 12 (10.08%) Cisco ASA
3 12 (10.08%) Cisco Nexus
3 12 (10.08%) Wireless
4 10 (8.40%) DHCP
4 10 (8.40%) SAN
5 9 (7.56%) WAN
6 6 (5.04%) Internet
7 5 (4.20%) DNS
7 5 (4.20%) LAN
8 2 (1.68%) FTP
8 2 (1.68%) GSM
8 2 (1.68%) Intranet
8 2 (1.68%) Kerberos
8 2 (1.68%) PBX
8 2 (1.68%) SMS
8 2 (1.68%) SSL
8 2 (1.68%) VoIP
Database & Business Intelligence
1 2 (1.68%) Azure SQL Database
1 2 (1.68%) SQL Server
2 1 (0.84%) Data Warehouse
2 1 (0.84%) Microsoft Analysis Services
2 1 (0.84%) SQL Server 2012
2 1 (0.84%) SQL Server Analysis Services
2 1 (0.84%) SQL Server Integration Services
2 1 (0.84%) SQL Server Reporting Services
Development Applications
1 2 (1.68%) Metasploit
General
1 15 (12.61%) Finance
2 7 (5.88%) Legal
3 6 (5.04%) Manufacturing
4 4 (3.36%) Automotive
5 3 (2.52%) Retail
6 2 (1.68%) Marketing
6 2 (1.68%) Telecoms
7 1 (0.84%) Banking
7 1 (0.84%) Billing
7 1 (0.84%) Law
7 1 (0.84%) Military
7 1 (0.84%) Publishing
7 1 (0.84%) Spanish Language
Job Titles
1 14 (11.76%) Analyst
2 11 (9.24%) AIX Engineer
3 9 (7.56%) Service Manager
3 9 (7.56%) Unix Engineer
4 8 (6.72%) Consultant
4 8 (6.72%) Project Manager
5 7 (5.88%) Architect
5 7 (5.88%) Delivery Manager
5 7 (5.88%) IT Manager
5 7 (5.88%) Product Manager
5 7 (5.88%) Services Delivery Manager
6 6 (5.04%) Network Analyst
6 6 (5.04%) Scrum Master
6 6 (5.04%) Unix Scripting Engineer
7 5 (4.20%) Information Manager
7 5 (4.20%) Information Security Manager
7 5 (4.20%) Security Manager
7 5 (4.20%) Solaris Engineer
8 4 (3.36%) Incident Manager
8 4 (3.36%) Technical Specialist
Libraries, Frameworks & Software Standards
1 2 (1.68%) .NET
1 2 (1.68%) LAMP
1 2 (1.68%) LDAP
Miscellaneous
1 11 (9.24%) Management Information System
2 10 (8.40%) Data Centre
3 6 (5.04%) Analytical Skills
4 5 (4.20%) PKI
5 2 (1.68%) Blackberry
5 2 (1.68%) Fat Client
5 2 (1.68%) Thin Client
5 2 (1.68%) User Experience
6 1 (0.84%) Blog
6 1 (0.84%) Cyberthreat
6 1 (0.84%) Driving Licence
6 1 (0.84%) Greenfield Project
6 1 (0.84%) Hybrid Cloud
6 1 (0.84%) Linux Command Line
6 1 (0.84%) NHS
Operating Systems
1 20 (16.81%) Linux
2 19 (15.97%) Windows
3 16 (13.45%) Unix
4 14 (11.76%) AIX
4 14 (11.76%) Solaris
5 12 (10.08%) Red Hat Enterprise Linux
6 10 (8.40%) SUSE
7 8 (6.72%) Windows Server
8 7 (5.88%) Windows Server 2008
8 7 (5.88%) Windows Server 2012
9 6 (5.04%) Windows 7
10 5 (4.20%) Oracle Linux
11 3 (2.52%) Windows XP
12 2 (1.68%) Windows 10
13 1 (0.84%) Debian
13 1 (0.84%) Ubuntu
13 1 (0.84%) Windows 8
13 1 (0.84%) Windows Server 2003
13 1 (0.84%) Windows Vista
Processes & Methodologies
1 43 (36.13%) ITIL
2 29 (24.37%) Service Management
3 19 (15.97%) Agile Software Development
3 19 (15.97%) Project Management
4 16 (13.45%) Incident Management
5 13 (10.92%) Change Management
5 13 (10.92%) Network Management
5 13 (10.92%) Scrum
5 13 (10.92%) Service Design
6 12 (10.08%) ITIL V3
6 12 (10.08%) Performance Metrics
6 12 (10.08%) Problem Management
7 11 (9.24%) Stakeholder Management
8 9 (7.56%) Disaster Recovery
8 9 (7.56%) Line Management
9 8 (6.72%) Agile Project Management
9 8 (6.72%) Mentoring
9 8 (6.72%) Network Design
9 8 (6.72%) Stakeholder Engagement
9 8 (6.72%) Statistics
Programming Languages
1 11 (9.24%) Shell Script
2 8 (6.72%) SQL
3 3 (2.52%) PowerShell
4 2 (1.68%) Bash Shell
4 2 (1.68%) C#
4 2 (1.68%) Java
5 1 (0.84%) T-SQL
Qualifications
1 21 (17.65%) Security Cleared
2 20 (16.81%) SC Cleared
3 8 (6.72%) Cisco Certification
4 4 (3.36%) CCIE
5 3 (2.52%) CCNP
5 3 (2.52%) ITIL Certification
5 3 (2.52%) ITIL Foundation Certificate
6 2 (1.68%) CIPD
6 2 (1.68%) Degree
6 2 (1.68%) MCSE
6 2 (1.68%) Microsoft Certification
6 2 (1.68%) RHCE
6 2 (1.68%) VMware Certified Professional (VCP)
7 1 (0.84%) CCNA
7 1 (0.84%) CISM
7 1 (0.84%) CISMP
7 1 (0.84%) CISSP
7 1 (0.84%) ISEB
7 1 (0.84%) ISTQB
Quality Assurance & Compliance
1 16 (13.45%) SLA
2 4 (3.36%) ISO/IEC 20000
3 3 (2.52%) GDPR
3 3 (2.52%) PMO
4 2 (1.68%) MiFID
5 1 (0.84%) PCI DSS
5 1 (0.84%) QA
System Software
1 14 (11.76%) Active Directory
2 5 (4.20%) VMware Infrastructure
3 2 (1.68%) Hyper-V
3 2 (1.68%) iptables
3 2 (1.68%) Microsoft App-V
3 2 (1.68%) Postfix
3 2 (1.68%) Samba
3 2 (1.68%) Squid
3 2 (1.68%) Terminal Services
3 2 (1.68%) VMware Workstation
4 1 (0.84%) Virtual Desktop
4 1 (0.84%) XenApp
Systems Management
1 5 (4.20%) BladeLogic
1 5 (4.20%) NetBackup
1 5 (4.20%) Puppet
1 5 (4.20%) WSUS
2 4 (3.36%) SCCM
2 4 (3.36%) Tivoli Storage Manager
3 2 (1.68%) Cisco UCCX
3 2 (1.68%) Nessus
3 2 (1.68%) Nmap
3 2 (1.68%) Norton AntiVirus
3 2 (1.68%) SafeCom
4 1 (0.84%) Backup Exec
4 1 (0.84%) HP Quality Center
4 1 (0.84%) PowerCLI
Vendors
1 23 (19.33%) Microsoft
2 17 (14.29%) Cisco
3 10 (8.40%) Red Hat
3 10 (8.40%) VMware
4 6 (5.04%) Oracle
5 5 (4.20%) Citrix
5 5 (4.20%) IBM
5 5 (4.20%) NetApp
6 4 (3.36%) Capita
6 4 (3.36%) Dell
7 3 (2.52%) HP
7 3 (2.52%) ServiceNow
7 3 (2.52%) SolarWinds
8 2 (1.68%) Conga
8 2 (1.68%) Lotus
8 2 (1.68%) McAfee
8 2 (1.68%) Motorola
8 2 (1.68%) Salesforce.com
8 2 (1.68%) Symantec
8 2 (1.68%) Veeam