Period
to 19 October 2018

The median contractor rate for a 2nd Line Support Engineer was £165 per day in advertised job vacancies in England during the 6 months to 19 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK > England
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 555 579 602
Rank change year-on-year +24 +23 -99
Contract jobs requiring a 2nd Line Support Engineer 311 261 280
As % of all contract IT jobs advertised in England 0.33% 0.29% 0.28%
As % of the Job Titles category 0.35% 0.30% 0.30%
Number of daily rates quoted 174 154 141
England median daily rate £165 £145 £150
Median daily rate % change year-on-year +13.79% -3.33% -6.25%
10th Percentile £105 £108 £110
90th Percentile £220 £207 £233
UK median daily rate £163 £145 £150
% change year-on-year +12.07% -3.33% -6.25%
Number of hourly rates quoted 52 33 46
England median hourly rate £18.60 £15.50 £15.41
Median hourly rate % change year-on-year +20.00% +0.58% -0.58%
10th Percentile £11.13 £11.25 £10.90
90th Percentile £23.68 £23.00 £26.05
UK median hourly rate £18.00 £16.25 £15.29
% change year-on-year +10.77% +6.31% -1.39%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,239 86,745 93,502
% of contract IT jobs with a recognized job title 94.71% 94.88% 94.90%
Number of daily rates quoted 59,417 57,531 61,537
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £256
90th Percentile £638 £625 £600
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 2,823 2,548 2,999
England median hourly rate £18.00 £18.70 £18.50
Median hourly rate % change year-on-year -3.74% +1.08% +4.11%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.50
UK median hourly rate £17.99 £18.70 £18.00
% change year-on-year -3.82% +3.89% -

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer in England.

Contractor daily rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 19 October 2018.

Contractor daily rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer in England.

Contractor hourly rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 19 October 2018.

Contractor hourly rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +54 154 £165 +13.79% 19
South East -12 58 £170 +21.43% 10
North of England -27 37 £170 +7.94% 14
Midlands -2 31 £145 +20.83% 10
West Midlands -15 26 £140 +22.30% 7
East of England +10 22 £150 +31.04% 9
North West -18 14 £119 +23.06% 11
Yorkshire -22 14 £220 +39.68% 2
South West -31 11 £115 -23.33% 9
North East +9 9 £175 +1.74% 1
East Midlands +4 5 £180 +30.91% 3
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 October 2018, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 226 (72.67%) Windows
2 157 (50.48%) Active Directory
3 117 (37.62%) Office 365
4 113 (36.33%) Microsoft
5 94 (30.23%) Windows 10
6 92 (29.58%) Windows 7
7 68 (21.86%) Microsoft Office
8 60 (19.29%) ITIL
9 50 (16.08%) Windows Server
10 45 (14.47%) SCCM
11 40 (12.86%) Finance
11 40 (12.86%) Apple
12 33 (10.61%) MS Exchange
13 32 (10.29%) LAN
13 32 (10.29%) DNS
13 32 (10.29%) Citrix
13 32 (10.29%) Windows Server 2008
13 32 (10.29%) VMware
14 29 (9.32%) Cisco
15 28 (9.00%) Windows 8
16 26 (8.36%) DHCP
16 26 (8.36%) Security Cleared
17 25 (8.04%) WAN
17 25 (8.04%) Windows Server 2012
18 24 (7.72%) HP
18 24 (7.72%) SC Cleared
19 23 (7.40%) Android
19 23 (7.40%) Problem-Solving
20 22 (7.07%) Apple iOS
21 21 (6.75%) Asset Management

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (10.61%) MS Exchange
2 16 (5.14%) SharePoint
3 12 (3.86%) Skype for Business
4 6 (1.93%) Exchange Server 2010
5 4 (1.29%) Exchange Server 2013
6 2 (0.64%) Exchange Server 2007
6 2 (0.64%) IBM Notes
7 1 (0.32%) Apache
7 1 (0.32%) Blackberry Enterprise Server
7 1 (0.32%) ColdFusion
7 1 (0.32%) WebSphere
Applications
1 68 (21.86%) Microsoft Office
2 11 (3.54%) Microsoft Excel
3 7 (2.25%) MS Visio
4 6 (1.93%) Microsoft PowerPoint
5 4 (1.29%) PTC Creo
5 4 (1.29%) Windchill
6 1 (0.32%) Microsoft Project
Business Applications
1 1 (0.32%) Dynamics CRM
1 1 (0.32%) Eikon
1 1 (0.32%) SAP MM
1 1 (0.32%) SAP PM
1 1 (0.32%) SAP WM
1 1 (0.32%) Temenos T24
Cloud Services
1 117 (37.62%) Office 365
2 8 (2.57%) Microsoft Azure
3 5 (1.61%) G Suite
4 4 (1.29%) OneDrive
5 3 (0.96%) Mimecast
6 1 (0.32%) Azure Active Directory
6 1 (0.32%) Yammer
Communications & Networking
1 32 (10.29%) DNS
1 32 (10.29%) LAN
2 26 (8.36%) DHCP
3 25 (8.04%) WAN
4 20 (6.43%) Firewall
5 19 (6.11%) VoIP
5 19 (6.11%) VPN
6 18 (5.79%) TCP/IP
7 12 (3.86%) Remote Desktop
8 11 (3.54%) Skype
9 10 (3.22%) Internet
10 9 (2.89%) IP Telephony
11 7 (2.25%) PBX
12 4 (1.29%) SAN
12 4 (1.29%) Wi-Fi
12 4 (1.29%) WLAN
13 3 (0.96%) Cisco IOS
13 3 (0.96%) NetScaler
13 3 (0.96%) VLAN
14 2 (0.64%) Network Security
Database & Business Intelligence
1 4 (1.29%) SQL Server
2 1 (0.32%) Oracle Reports
Development Applications
1 1 (0.32%) Git (software)
1 1 (0.32%) JIRA
1 1 (0.32%) Team Foundation Server
1 1 (0.32%) WinDbg
General
1 40 (12.86%) Finance
2 17 (5.47%) Law
3 10 (3.22%) French Language
4 9 (2.89%) Italian Language
4 9 (2.89%) Pharmaceutical
4 9 (2.89%) Spanish Language
5 8 (2.57%) Advertising
5 8 (2.57%) Banking
6 5 (1.61%) Mandarin Language
6 5 (1.61%) Publishing
7 3 (0.96%) Retail
7 3 (0.96%) Telecoms
8 2 (0.64%) German Language
8 2 (0.64%) Legal
8 2 (0.64%) Manufacturing
8 2 (0.64%) Marketing
8 2 (0.64%) Military
9 1 (0.32%) Aerospace
9 1 (0.32%) Financial Institution
9 1 (0.32%) Front Office
Libraries, Frameworks & Software Standards
1 2 (0.64%) .NET
1 2 (0.64%) Software Packaging
2 1 (0.32%) 802.1X
2 1 (0.32%) ASP.NET
2 1 (0.32%) CSS
2 1 (0.32%) HTML
2 1 (0.32%) jQuery
2 1 (0.32%) SOAP
2 1 (0.32%) Twitter Bootstrap
2 1 (0.32%) X-Windows
Miscellaneous
1 18 (5.79%) Analytical Skills
2 15 (4.82%) Smartphone
3 9 (2.89%) Data Centre
3 9 (2.89%) iPad
3 9 (2.89%) iPhone
4 8 (2.57%) Self-Motivation
5 4 (1.29%) Blackberry
5 4 (1.29%) Fat Client
5 4 (1.29%) Mobile App
5 4 (1.29%) Thin Client
5 4 (1.29%) Video Conferencing
6 3 (0.96%) Fintech
7 2 (0.64%) CMDB
7 2 (0.64%) Computer Science
7 2 (0.64%) Driving Licence
8 1 (0.32%) CCTV
8 1 (0.32%) iSeries
8 1 (0.32%) PDA
8 1 (0.32%) Replication
8 1 (0.32%) User Experience
Operating Systems
1 226 (72.67%) Windows
2 94 (30.23%) Windows 10
3 92 (29.58%) Windows 7
4 50 (16.08%) Windows Server
5 32 (10.29%) Windows Server 2008
6 28 (9.00%) Windows 8
7 25 (8.04%) Windows Server 2012
8 23 (7.40%) Android
9 22 (7.07%) Apple iOS
10 17 (5.47%) Mac OS
11 9 (2.89%) Linux
12 8 (2.57%) Mac OS X
13 6 (1.93%) Windows Server 2003
13 6 (1.93%) Windows XP
14 4 (1.29%) Unix
15 3 (0.96%) Windows Mobile
16 2 (0.64%) AIX
16 2 (0.64%) Ubuntu
17 1 (0.32%) CentOS
17 1 (0.32%) Solaris
Processes & Methodologies
1 60 (19.29%) ITIL
2 23 (7.40%) Problem-Solving
3 21 (6.75%) Asset Management
4 12 (3.86%) Break/Fix
4 12 (3.86%) Migration
5 9 (2.89%) Incident Management
5 9 (2.89%) Service Delivery
6 8 (2.57%) Infrastructure Engineering
6 8 (2.57%) Mobile Device Management
6 8 (2.57%) Service Management
7 7 (2.25%) Analytics
7 7 (2.25%) ITIL V3
8 5 (1.61%) ITSM
8 5 (1.61%) Network Management
8 5 (1.61%) Root Cause Analysis
9 4 (1.29%) CAD
9 4 (1.29%) Infrastructure Monitoring
9 4 (1.29%) Patch Management
10 3 (0.96%) Coaching
10 3 (0.96%) Project Management
Programming Languages
1 13 (4.18%) SQL
2 12 (3.86%) PowerShell
3 3 (0.96%) Java
3 3 (0.96%) JavaScript
4 2 (0.64%) C
4 2 (0.64%) Python
5 1 (0.32%) Perl
5 1 (0.32%) PHP
5 1 (0.32%) VB
Qualifications
1 26 (8.36%) Security Cleared
2 24 (7.72%) SC Cleared
3 21 (6.75%) Microsoft Certification
4 10 (3.22%) MCSA
5 9 (2.89%) CCNA
5 9 (2.89%) Cisco Certification
5 9 (2.89%) MCP
6 8 (2.57%) DBS Check
6 8 (2.57%) MCSE
7 7 (2.25%) A+ Certification
7 7 (2.25%) ITIL Certification
8 5 (1.61%) Degree
9 4 (1.29%) Network+ Certification
10 2 (0.64%) DV Cleared
10 2 (0.64%) MCDST
11 1 (0.32%) GNVQ
11 1 (0.32%) JNCIA
11 1 (0.32%) JNCIP
11 1 (0.32%) JNCIS
11 1 (0.32%) MCITP
Quality Assurance & Compliance
1 18 (5.79%) SLA
2 1 (0.32%) GDPR
2 1 (0.32%) JSP 440
2 1 (0.32%) QA
System Software
1 157 (50.48%) Active Directory
2 17 (5.47%) VMware Infrastructure
3 9 (2.89%) Hyper-V
4 4 (1.29%) Virtual Desktop
4 4 (1.29%) XenApp
5 3 (0.96%) Terminal Services
5 3 (0.96%) VMware ESXi
6 2 (0.64%) Microsoft App-V
6 2 (0.64%) Virtual Machines
6 2 (0.64%) XenDesktop
6 2 (0.64%) XenServer
7 1 (0.32%) BitLocker
7 1 (0.32%) IAG
7 1 (0.32%) NFS
7 1 (0.32%) Virtual Servers
Systems Management
1 45 (14.47%) SCCM
2 4 (1.29%) Systems Management Server (SMS)
3 3 (0.96%) Backup Exec
4 2 (0.64%) Jamf Pro
4 2 (0.64%) SCOM
4 2 (0.64%) WSUS
5 1 (0.32%) AirWatch
5 1 (0.32%) McAfee ePO
5 1 (0.32%) NetBackup
5 1 (0.32%) Norton AntiVirus
5 1 (0.32%) Perfmon
5 1 (0.32%) Puppet
5 1 (0.32%) Tivoli
5 1 (0.32%) vCenter Server
Vendors
1 113 (36.33%) Microsoft
2 40 (12.86%) Apple
3 32 (10.29%) Citrix
3 32 (10.29%) VMware
4 29 (9.32%) Cisco
5 24 (7.72%) HP
6 15 (4.82%) Sony
7 10 (3.22%) Remedy
8 6 (1.93%) Google
8 6 (1.93%) Mitel
8 6 (1.93%) ServiceNow
9 5 (1.61%) Bloomberg
9 5 (1.61%) McAfee
9 5 (1.61%) Snow
10 4 (1.29%) Altiris
10 4 (1.29%) Ivanti
10 4 (1.29%) Meraki
10 4 (1.29%) PTC
10 4 (1.29%) Reuters
10 4 (1.29%) Veeam