Period
to 22 July 2018

The median contractor rate for a 2nd Line Support Engineer was £164 per day in advertised job vacancies in England during the 6 months to 22 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK > England
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 581 592 592
Rank change year-on-year +11 0 -80
Contract jobs requiring a 2nd Line Support Engineer 298 240 292
As % of all contract IT jobs advertised in England 0.32% 0.27% 0.29%
As % of the Job Titles category 0.33% 0.29% 0.30%
Number of daily rates quoted 172 135 145
England median daily rate £164 £150 £160
Median daily rate % change year-on-year +9.17% -6.25% -1.54%
10th Percentile £110 £105 £114
90th Percentile £230 £212 £251
UK median daily rate £169 £150 £160
% change year-on-year +12.50% -6.25% -
Number of hourly rates quoted 56 43 50
England median hourly rate £17.50 £15.50 £14.50
Median hourly rate % change year-on-year +12.90% +6.90% -12.12%
10th Percentile £13.25 £10.50 £11.59
90th Percentile £21.88 £23.00 £23.78
UK median hourly rate £17.50 £15.50 £13.75
% change year-on-year +12.90% +12.73% -14.81%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,360 83,878 96,708
% of contract IT jobs with a recognized job title 94.82% 94.94% 95.17%
Number of daily rates quoted 59,161 54,726 63,738
England median daily rate £450 £440 £425
Median daily rate % change year-on-year +2.27% +3.53% +6.25%
10th Percentile £275 £263 £259
90th Percentile £638 £625 £600
UK median daily rate £450 £428 £425
% change year-on-year +5.14% +0.71% +6.25%
Number of hourly rates quoted 2,881 2,688 2,831
England median hourly rate £18.70 £18.14 £19.00
Median hourly rate % change year-on-year +3.09% -4.53% +8.57%
10th Percentile £11.17 £10.75 £10.41
90th Percentile £48.75 £48.75 £47.00
UK median hourly rate £18.50 £18.50 £19.00
% change year-on-year - -2.63% +8.57%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer in England.

Contractor daily rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 22 July 2018.

Contractor daily rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer in England.

Contractor hourly rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 22 July 2018.

Contractor hourly rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +40 153 £165 +3.13% 18
South East -22 55 £170 +13.33% 16
Midlands -1 30 £140 -15.15% 3
West Midlands -16 27 £145 +23.93% 1
East of England +13 22 £159 +24.71% 8
North of England -48 22 £223 +67.92% 19
South West -2 17 £130 -21.21% 3
Yorkshire -29 8 £238 +50.79% 4
North East -1 7 £225 +30.81% 1
North West -31 7 £163 +62.50% 14
East Midlands +2 3 £114 -42.87% 2
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 July 2018, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 221 (74.16%) Windows
2 168 (56.38%) Active Directory
3 107 (35.91%) Office 365
4 104 (34.90%) Microsoft
5 88 (29.53%) Windows 7
6 80 (26.85%) Windows 10
7 74 (24.83%) Microsoft Office
8 62 (20.81%) Windows Server
9 58 (19.46%) SCCM
10 54 (18.12%) ITIL
11 47 (15.77%) Finance
11 47 (15.77%) Windows 8
12 44 (14.77%) MS Exchange
13 39 (13.09%) Citrix
14 37 (12.42%) LAN
15 36 (12.08%) VMware
16 35 (11.74%) HP
17 34 (11.41%) Apple
17 34 (11.41%) Windows Server 2008
18 32 (10.74%) Cisco
18 32 (10.74%) WAN
19 31 (10.40%) Security Cleared
20 29 (9.73%) DNS
21 28 (9.40%) SC Cleared
22 26 (8.72%) Android
23 24 (8.05%) Firewall
23 24 (8.05%) Windows Server 2012
24 23 (7.72%) VPN
24 23 (7.72%) VMware Infrastructure
25 22 (7.38%) DHCP

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (14.77%) MS Exchange
2 17 (5.70%) SharePoint
3 13 (4.36%) Skype for Business
4 8 (2.68%) Exchange Server 2010
5 4 (1.34%) Exchange Server 2007
5 4 (1.34%) Exchange Server 2013
6 3 (1.01%) IBM Notes
7 2 (0.67%) Blackberry Enterprise Server
7 2 (0.67%) IIS
8 1 (0.34%) Apache
8 1 (0.34%) ColdFusion
8 1 (0.34%) SharePoint Server
Applications
1 74 (24.83%) Microsoft Office
2 11 (3.69%) Microsoft Excel
3 4 (1.34%) PTC Creo
3 4 (1.34%) Windchill
4 2 (0.67%) Adobe Creative Suite
4 2 (0.67%) AutoCAD
4 2 (0.67%) Microsoft PowerPoint
4 2 (0.67%) Microsoft Project
5 1 (0.34%) MS Visio
5 1 (0.34%) Revit
Business Applications
1 1 (0.34%) Dynamics CRM
1 1 (0.34%) Eikon
1 1 (0.34%) SAP MM
1 1 (0.34%) SAP PM
1 1 (0.34%) SAP WM
Cloud Services
1 107 (35.91%) Office 365
2 9 (3.02%) G Suite
3 5 (1.68%) Microsoft Azure
4 4 (1.34%) OneDrive
5 3 (1.01%) Mimecast
6 2 (0.67%) Amazon AWS
7 1 (0.34%) Cloud Computing
7 1 (0.34%) PaaS
7 1 (0.34%) SaaS
7 1 (0.34%) Yammer
Communications & Networking
1 37 (12.42%) LAN
2 32 (10.74%) WAN
3 29 (9.73%) DNS
4 24 (8.05%) Firewall
5 23 (7.72%) VPN
6 22 (7.38%) DHCP
7 18 (6.04%) Internet
8 15 (5.03%) Remote Desktop
8 15 (5.03%) Skype
9 13 (4.36%) TCP/IP
10 12 (4.03%) VoIP
10 12 (4.03%) Wi-Fi
11 8 (2.68%) IP Telephony
12 5 (1.68%) NetScaler
12 5 (1.68%) VLAN
13 4 (1.34%) 3G
13 4 (1.34%) PBX
13 4 (1.34%) SSL
14 3 (1.01%) SMTP
14 3 (1.01%) WLAN
Database & Business Intelligence
1 6 (2.01%) SQL Server
2 1 (0.34%) Data Warehouse
2 1 (0.34%) GIS
2 1 (0.34%) MySQL
2 1 (0.34%) SQL Server 2012
Development Applications
1 2 (0.67%) Team Foundation Server
2 1 (0.34%) Git (software)
2 1 (0.34%) JIRA
2 1 (0.34%) WinDbg
General
1 47 (15.77%) Finance
2 14 (4.70%) Law
3 9 (3.02%) Advertising
4 8 (2.68%) Banking
5 7 (2.35%) Mandarin Language
6 5 (1.68%) Retail
6 5 (1.68%) Telecoms
7 4 (1.34%) French Language
8 3 (1.01%) Italian Language
8 3 (1.01%) Legal
8 3 (1.01%) Spanish Language
9 2 (0.67%) Pharmaceutical
10 1 (0.34%) Front Office
10 1 (0.34%) Military
Libraries, Frameworks & Software Standards
1 2 (0.67%) X-Windows
2 1 (0.34%) .NET
2 1 (0.34%) CSS
2 1 (0.34%) HTML
2 1 (0.34%) jQuery
2 1 (0.34%) SOAP
2 1 (0.34%) Software Packaging
2 1 (0.34%) Twitter Bootstrap
2 1 (0.34%) Web Services
2 1 (0.34%) Web Services Management
Miscellaneous
1 21 (7.05%) Smartphone
2 12 (4.03%) iPad
3 11 (3.69%) Analytical Skills
3 11 (3.69%) Data Centre
4 8 (2.68%) Fat Client
4 8 (2.68%) iPhone
4 8 (2.68%) Thin Client
4 8 (2.68%) Video Conferencing
5 6 (2.01%) Blackberry
6 4 (1.34%) Self-Motivation
7 3 (1.01%) Fintech
7 3 (1.01%) NHS
8 2 (0.67%) Management Information System
8 2 (0.67%) Mobile App
8 2 (0.67%) Replication
9 1 (0.34%) Computer Science
9 1 (0.34%) Driving Licence
9 1 (0.34%) EPoS
9 1 (0.34%) Reinsurance
Operating Systems
1 221 (74.16%) Windows
2 88 (29.53%) Windows 7
3 80 (26.85%) Windows 10
4 62 (20.81%) Windows Server
5 47 (15.77%) Windows 8
6 34 (11.41%) Windows Server 2008
7 26 (8.72%) Android
8 24 (8.05%) Windows Server 2012
9 18 (6.04%) Apple iOS
10 12 (4.03%) Mac OS
11 10 (3.36%) Linux
12 9 (3.02%) Mac OS X
12 9 (3.02%) Windows XP
13 6 (2.01%) Windows Server 2003
14 4 (1.34%) Unix
15 3 (1.01%) Windows Mobile
16 2 (0.67%) Windows NT
17 1 (0.34%) Solaris
17 1 (0.34%) Ubuntu
17 1 (0.34%) Windows 2000
Processes & Methodologies
1 54 (18.12%) ITIL
2 21 (7.05%) Problem-Solving
2 21 (7.05%) Service Management
3 19 (6.38%) Asset Management
3 19 (6.38%) Mobile Device Management
4 14 (4.70%) Migration
5 10 (3.36%) Patch Management
6 9 (3.02%) Break/Fix
7 8 (2.68%) Incident Management
8 7 (2.35%) ITSM
8 7 (2.35%) Line Management
9 6 (2.01%) ITIL V3
10 4 (1.34%) DevOps
10 4 (1.34%) Infrastructure Monitoring
10 4 (1.34%) Network Management
10 4 (1.34%) Proactive Monitoring
10 4 (1.34%) Root Cause Analysis
10 4 (1.34%) Server Virtualisation
10 4 (1.34%) Service Delivery
10 4 (1.34%) Software Delivery
Programming Languages
1 14 (4.70%) SQL
2 8 (2.68%) PowerShell
3 4 (1.34%) C
4 3 (1.01%) Java
5 2 (0.67%) JavaScript
5 2 (0.67%) Python
6 1 (0.34%) Perl
6 1 (0.34%) VB
Qualifications
1 31 (10.40%) Security Cleared
2 28 (9.40%) SC Cleared
3 12 (4.03%) Degree
3 12 (4.03%) Microsoft Certification
4 10 (3.36%) DBS Check
4 10 (3.36%) MCP
5 9 (3.02%) ITIL Certification
6 8 (2.68%) Cisco Certification
7 7 (2.35%) MCSE
8 5 (1.68%) BPSS Clearance
8 5 (1.68%) CCNA
9 2 (0.67%) A+ Certification
10 1 (0.34%) CCNP
10 1 (0.34%) CTC Cleared
10 1 (0.34%) DV Cleared
10 1 (0.34%) JNCIA
10 1 (0.34%) MCDST
10 1 (0.34%) MCITP
10 1 (0.34%) MCSA
10 1 (0.34%) NVQ Level 3
Quality Assurance & Compliance
1 22 (7.38%) SLA
2 3 (1.01%) Disclosure Scotland
3 1 (0.34%) GDPR
3 1 (0.34%) PMO
3 1 (0.34%) Sarbanes-Oxley
System Software
1 168 (56.38%) Active Directory
2 23 (7.72%) VMware Infrastructure
3 11 (3.69%) Hyper-V
4 8 (2.68%) XenApp
5 6 (2.01%) VMware ESXi
6 5 (1.68%) BitLocker
6 5 (1.68%) Microsoft App-V
7 4 (1.34%) Virtual Machines
7 4 (1.34%) XenServer
8 3 (1.01%) Terminal Services
8 3 (1.01%) XenDesktop
9 2 (0.67%) Citrix Presentation Server
9 2 (0.67%) IAG
9 2 (0.67%) Virtual Desktop
9 2 (0.67%) VirtualBox
10 1 (0.34%) NFS
10 1 (0.34%) Virtual Servers
10 1 (0.34%) VMware Workstation
Systems Management
1 58 (19.46%) SCCM
2 8 (2.68%) Systems Management Server (SMS)
3 6 (2.01%) Backup Exec
4 4 (1.34%) SCOM
4 4 (1.34%) vCenter Server
5 3 (1.01%) Norton AntiVirus
5 3 (1.01%) WSUS
6 2 (0.67%) McAfee ePO
7 1 (0.34%) AirWatch
7 1 (0.34%) AppManager
7 1 (0.34%) Control-M
7 1 (0.34%) Microsoft Intune
7 1 (0.34%) NetBackup
7 1 (0.34%) Perfmon
7 1 (0.34%) Puppet
Vendors
1 104 (34.90%) Microsoft
2 39 (13.09%) Citrix
3 36 (12.08%) VMware
4 35 (11.74%) HP
5 34 (11.41%) Apple
6 32 (10.74%) Cisco
7 12 (4.03%) Google
8 11 (3.69%) Sony
9 9 (3.02%) Ivanti
10 8 (2.68%) Remedy
11 7 (2.35%) Dell
11 7 (2.35%) McAfee
12 5 (1.68%) Mitel
12 5 (1.68%) SolarWinds
12 5 (1.68%) Veeam
13 4 (1.34%) Bloomberg
13 4 (1.34%) Kaspersky
13 4 (1.34%) PTC
13 4 (1.34%) Symantec
13 4 (1.34%) ThinPrint