Period
to 23 April 2018

The median contractor rate for a 2nd Line Support Engineer was £150 per day in advertised job vacancies in England during the 6 months to 23 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK > England
6 months to
23 Apr 2018
Same period 2017 Same period 2016
Rank 588 550 546
Rank change year-on-year -38 -4 -22
Contract jobs requiring a 2nd Line Support Engineer 269 268 315
As % of all contract IT jobs advertised in England 0.29% 0.31% 0.32%
As % of the Job Titles category 0.31% 0.33% 0.34%
Number of daily rates quoted 175 140 144
England median daily rate £150 £160 £170
Median daily rate % change year-on-year -6.25% -5.88% +3.03%
10th Percentile £111 £105 £113
90th Percentile £228 £228 £268
UK median daily rate £150 £160 £170
% change year-on-year -6.25% -5.88% +3.03%
Number of hourly rates quoted 43 50 80
England median hourly rate £17.00 £17.00 £15.50
Median hourly rate % change year-on-year - +9.68% +3.33%
10th Percentile £11.35 £10.50 £11.63
90th Percentile £23.00 £22.75 £23.08
UK median hourly rate £17.00 £17.00 £15.50
% change year-on-year - +9.68% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,879 80,837 92,824
% of contract IT jobs with a recognized job title 94.88% 94.87% 95.21%
Number of daily rates quoted 58,271 52,846 60,730
England median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 2,714 2,738 3,043
England median hourly rate £18.70 £19.00 £19.00
Median hourly rate % change year-on-year -1.58% - +11.76%
10th Percentile £11.00 £10.66 £10.50
90th Percentile £48.75 £47.83 £47.83
UK median hourly rate £18.50 £18.98 £19.50
% change year-on-year -2.53% -2.67% +14.71%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer in England.

Contractor daily rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 23 April 2018.

Contractor daily rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer in England.

Contractor hourly rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 23 April 2018.

Contractor hourly rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 23 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -16 130 £163 -1.52% 30
South East -27 49 £145 -3.33% 22
North of England -20 29 £165 -4.07% 17
East of England +2 24 £114 -10.22% 13
South West -1 19 £140 -10.40% 8
Midlands -13 18 £143 -26.92% 9
West Midlands +8 16 £140 +3.70% 7
Yorkshire -10 15 £125 -29.58% 6
North East +12 7 £220 +14.43% 1
North West -19 7 £103 -4.65% 10
East Midlands -9 2 £145 -26.58% 2
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 April 2018, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 213 (79.18%) Windows
2 167 (62.08%) Active Directory
3 115 (42.75%) Microsoft
4 100 (37.17%) Microsoft Office
4 100 (37.17%) Office 365
5 94 (34.94%) Windows 7
6 92 (34.20%) Windows 10
7 58 (21.56%) Windows Server
8 56 (20.82%) ITIL
9 51 (18.96%) MS Exchange
10 48 (17.84%) SCCM
11 37 (13.75%) Windows 8
12 35 (13.01%) VMware
13 32 (11.90%) Windows Server 2008
13 32 (11.90%) WAN
13 32 (11.90%) Finance
14 31 (11.52%) LAN
15 30 (11.15%) Cisco
16 29 (10.78%) Citrix
16 29 (10.78%) Service Management
17 28 (10.41%) Windows Server 2012
18 27 (10.04%) Apple
19 25 (9.29%) HP
19 25 (9.29%) VPN
19 25 (9.29%) DNS
19 25 (9.29%) Security Cleared
20 23 (8.55%) VMware Infrastructure
21 22 (8.18%) SC Cleared
22 21 (7.81%) Android
22 21 (7.81%) SLA

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (18.96%) MS Exchange
2 14 (5.20%) Exchange Server 2010
3 13 (4.83%) Skype for Business
4 12 (4.46%) SharePoint
5 7 (2.60%) Exchange Server 2013
6 4 (1.49%) Exchange Server 2007
7 3 (1.12%) IBM Notes
8 2 (0.74%) IIS
8 2 (0.74%) SharePoint 2013
9 1 (0.37%) Blackberry Enterprise Server
9 1 (0.37%) Exchange Server 2003
9 1 (0.37%) SharePoint Server
Applications
1 100 (37.17%) Microsoft Office
2 14 (5.20%) Microsoft Excel
3 5 (1.86%) Microsoft PowerPoint
4 4 (1.49%) AutoCAD
5 3 (1.12%) MS Visio
5 3 (1.12%) Revit
6 2 (0.74%) Adobe Creative Suite
6 2 (0.74%) Microsoft Project
Business Applications
1 2 (0.74%) Eikon
1 2 (0.74%) Temenos T24
2 1 (0.37%) Dynamics CRM
2 1 (0.37%) Dynamics NAV
2 1 (0.37%) Payment Gateway
2 1 (0.37%) SAP MM
2 1 (0.37%) SAP PM
2 1 (0.37%) SAP WM
Cloud Services
1 100 (37.17%) Office 365
2 9 (3.35%) Microsoft Azure
3 7 (2.60%) G Suite
4 3 (1.12%) OneDrive
5 2 (0.74%) Amazon AWS
5 2 (0.74%) SaaS
6 1 (0.37%) Adobe Creative Cloud
6 1 (0.37%) Cloud Computing
6 1 (0.37%) PaaS
Communications & Networking
1 32 (11.90%) WAN
2 31 (11.52%) LAN
3 25 (9.29%) DNS
3 25 (9.29%) VPN
4 20 (7.43%) DHCP
4 20 (7.43%) Firewall
5 19 (7.06%) TCP/IP
6 17 (6.32%) Skype
7 13 (4.83%) Internet
8 12 (4.46%) Remote Desktop
9 11 (4.09%) Wi-Fi
10 8 (2.97%) VoIP
11 7 (2.60%) IP Telephony
12 4 (1.49%) HTTP
12 4 (1.49%) Intranet
12 4 (1.49%) SMTP
12 4 (1.49%) Wireless
13 3 (1.12%) 3G
13 3 (1.12%) MPLS
13 3 (1.12%) SSL
Database & Business Intelligence
1 3 (1.12%) SQL Server
2 2 (0.74%) MySQL
3 1 (0.37%) Data Warehouse
3 1 (0.37%) GIS
3 1 (0.37%) SQL Server 2012
3 1 (0.37%) SQL Server Integration Services
Development Applications
1 2 (0.74%) Team Foundation Server
General
1 32 (11.90%) Finance
2 10 (3.72%) Banking
3 7 (2.60%) Law
4 4 (1.49%) Advertising
4 4 (1.49%) Retail
5 3 (1.12%) Legal
5 3 (1.12%) Telecoms
6 2 (0.74%) Mandarin Language
7 1 (0.37%) Financial Institution
7 1 (0.37%) Front Office
7 1 (0.37%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (0.74%) X-Windows
2 1 (0.37%) Web Services
2 1 (0.37%) Web Services Management
Miscellaneous
1 17 (6.32%) Smartphone
2 14 (5.20%) Analytical Skills
2 14 (5.20%) Data Centre
2 14 (5.20%) iPad
3 12 (4.46%) Video Conferencing
4 11 (4.09%) iPhone
5 6 (2.23%) Blackberry
5 6 (2.23%) Fat Client
5 6 (2.23%) Self-Motivation
5 6 (2.23%) Thin Client
6 5 (1.86%) NHS
7 3 (1.12%) Management Information System
8 2 (0.74%) Handset
8 2 (0.74%) PKI
9 1 (0.37%) Computer Science
9 1 (0.37%) Driving Licence
9 1 (0.37%) EPoS
9 1 (0.37%) Fintech
9 1 (0.37%) Reinsurance
9 1 (0.37%) Replication
Operating Systems
1 213 (79.18%) Windows
2 94 (34.94%) Windows 7
3 92 (34.20%) Windows 10
4 58 (21.56%) Windows Server
5 37 (13.75%) Windows 8
6 32 (11.90%) Windows Server 2008
7 28 (10.41%) Windows Server 2012
8 21 (7.81%) Android
9 15 (5.58%) Apple iOS
10 11 (4.09%) Mac OS X
10 11 (4.09%) Windows XP
11 7 (2.60%) Mac OS
11 7 (2.60%) Windows Server 2003
12 5 (1.86%) Windows Vista
13 4 (1.49%) Linux
14 2 (0.74%) Unix
14 2 (0.74%) Windows NT
15 1 (0.37%) Windows 2000
Processes & Methodologies
1 56 (20.82%) ITIL
2 29 (10.78%) Service Management
3 21 (7.81%) Problem-Solving
4 14 (5.20%) Migration
5 13 (4.83%) Mobile Device Management
6 12 (4.46%) ITSM
7 10 (3.72%) Patch Management
8 9 (3.35%) Incident Management
9 8 (2.97%) Asset Management
9 8 (2.97%) Problem Management
10 7 (2.60%) ITIL V3
10 7 (2.60%) Time Management
11 6 (2.23%) Line Management
12 5 (1.86%) Proactive Monitoring
12 5 (1.86%) Software Deployment
13 4 (1.49%) CRM
13 4 (1.49%) Knowledge Management
13 4 (1.49%) Service Delivery
14 3 (1.12%) Change Management
14 3 (1.12%) Investment Management
Programming Languages
1 10 (3.72%) SQL
2 7 (2.60%) C
3 2 (0.74%) PowerShell
4 1 (0.37%) Java
4 1 (0.37%) T-SQL
Qualifications
1 25 (9.29%) Security Cleared
2 22 (8.18%) SC Cleared
3 13 (4.83%) MCP
3 13 (4.83%) Microsoft Certification
4 12 (4.46%) Degree
5 7 (2.60%) Cisco Certification
5 7 (2.60%) ITIL Certification
6 5 (1.86%) BPSS Clearance
6 5 (1.86%) MCITP
6 5 (1.86%) MCSE
7 4 (1.49%) CCNA
7 4 (1.49%) DBS Check
8 3 (1.12%) A+ Certification
9 2 (0.74%) CTC Cleared
9 2 (0.74%) MCSA
10 1 (0.37%) DV Cleared
10 1 (0.37%) HND
10 1 (0.37%) JNCIA
10 1 (0.37%) JNCIS
10 1 (0.37%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 21 (7.81%) SLA
2 4 (1.49%) Disclosure Scotland
3 1 (0.37%) PMO
3 1 (0.37%) Sarbanes-Oxley
System Software
1 167 (62.08%) Active Directory
2 23 (8.55%) VMware Infrastructure
3 14 (5.20%) Hyper-V
4 9 (3.35%) XenApp
5 4 (1.49%) BitLocker
5 4 (1.49%) VMware ESXi
5 4 (1.49%) XenServer
6 3 (1.12%) Microsoft App-V
6 3 (1.12%) Terminal Services
6 3 (1.12%) Virtual Machines
7 2 (0.74%) Citrix Presentation Server
7 2 (0.74%) VirtualBox
7 2 (0.74%) XenDesktop
8 1 (0.37%) IAG
8 1 (0.37%) Virtual Servers
8 1 (0.37%) VMware Workstation
Systems Management
1 48 (17.84%) SCCM
2 7 (2.60%) Systems Management Server (SMS)
3 6 (2.23%) AirWatch
3 6 (2.23%) Backup Exec
4 4 (1.49%) Microsoft Data Protection Manager
5 3 (1.12%) NetBackup
5 3 (1.12%) SCOM
5 3 (1.12%) vCenter Server
6 2 (0.74%) McAfee ePO
6 2 (0.74%) Norton AntiVirus
6 2 (0.74%) WSUS
7 1 (0.37%) AppManager
7 1 (0.37%) Control-M
7 1 (0.37%) Jamf Pro
7 1 (0.37%) Microsoft Intune
Vendors
1 115 (42.75%) Microsoft
2 35 (13.01%) VMware
3 30 (11.15%) Cisco
4 29 (10.78%) Citrix
5 27 (10.04%) Apple
6 25 (9.29%) HP
7 11 (4.09%) Ivanti
8 8 (2.97%) Veeam
9 7 (2.60%) Adobe
9 7 (2.60%) Avaya
9 7 (2.60%) Dell
9 7 (2.60%) Google
9 7 (2.60%) McAfee
10 6 (2.23%) Remedy
11 5 (1.86%) Bloomberg
12 4 (1.49%) Sage
12 4 (1.49%) SolarWinds
12 4 (1.49%) Symantec
13 3 (1.12%) Kaspersky
13 3 (1.12%) Mitel