Period
to 12 December 2017

The median contractor rate for a 2nd Line Support Engineer was £144 per day in advertised job vacancies in England during the 6 months to 12 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK > England
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 565 570 521
Rank change year-on-year +5 -49 -32
Contract jobs requiring a 2nd Line Support Engineer 298 278 384
As % of all contract IT jobs advertised in England 0.31% 0.29% 0.37%
As % of the Job Titles category 0.33% 0.31% 0.39%
Number of daily rates quoted 188 130 176
England median daily rate £144 £154 £160
Median daily rate % change year-on-year -6.50% -4.06% -2.88%
10th Percentile £108 £108 £105
90th Percentile £201 £225 £250
UK median daily rate £143 £155 £160
% change year-on-year -8.06% -3.13% -3.03%
Number of hourly rates quoted 32 57 108
England median hourly rate £16.25 £16.00 £15.00
Median hourly rate % change year-on-year +1.56% +6.67% +3.45%
10th Percentile £11.76 £10.70 £11.25
90th Percentile £22.71 £28.00 £19.65
UK median hourly rate £17.00 £16.33 £15.50
% change year-on-year +4.13% +5.32% +6.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 90165 90980 97892
% of contract IT jobs with a recognized job title 94.82% 94.69% 95.06%
Number of daily rates quoted 60327 59882 63448
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £255 £250
90th Percentile £638 £600 £600
UK median daily rate £450 £425 £405
% change year-on-year +5.88% +4.94% +1.25%
Number of hourly rates quoted 2607 3016 3760
England median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.80 £10.50 £10.50
90th Percentile £47.83 £46.98 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer in England.

Contractor daily rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 12 December 2017.

Contractor daily rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer in England.

Contractor hourly rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 12 December 2017.

Contractor hourly rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +30 128 £145 -12.12% 15
South East +21 71 £130 -18.75% 7
North of England +35 31 £140 -20.00% 11
Midlands +32 24 £138 +14.58% 4
South West -29 24 £150 +7.14% 2
Yorkshire +33 20 £158 +5.00% 4
East of England -13 19 £114 -22.39% 5
West Midlands +25 17 £135 +22.73% 3
North West +18 9 £100 -41.47% 7
East Midlands -5 7 £138 -31.25% 1
North East +42 2 £155 -27.06%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 12 December 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 2nd Line Support Engineer in the job title.

1 238 (79.87%) Windows
2 176 (59.06%) Active Directory
3 132 (44.30%) Microsoft
4 114 (38.26%) Microsoft Office
5 112 (37.58%) Windows 7
6 96 (32.21%) Windows 10
7 95 (31.88%) Office 365
8 81 (27.18%) ITIL
9 60 (20.13%) Windows Server
10 46 (15.44%) MS Exchange
11 45 (15.10%) VMware
12 43 (14.43%) Cisco
13 42 (14.09%) SCCM
14 39 (13.09%) Apple
15 38 (12.75%) Windows Server 2008
16 37 (12.42%) Citrix
16 37 (12.42%) TCP/IP
16 37 (12.42%) WAN
17 36 (12.08%) Windows 8
18 35 (11.74%) LAN
19 32 (10.74%) Windows Server 2012
20 30 (10.07%) VPN
20 30 (10.07%) Finance
21 29 (9.73%) DNS
21 29 (9.73%) Android
21 29 (9.73%) Security Cleared
22 28 (9.40%) DHCP
23 24 (8.05%) VMware Infrastructure
24 23 (7.72%) HP
25 22 (7.38%) Blackberry

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (15.44%) MS Exchange
2 19 (6.38%) Exchange Server 2010
3 16 (5.37%) SharePoint
4 14 (4.70%) Skype for Business
5 12 (4.03%) Exchange Server 2013
6 7 (2.35%) Blackberry Enterprise Server
7 5 (1.68%) Exchange Server 2007
7 5 (1.68%) IIS
8 4 (1.34%) Exchange Server 2003
9 2 (0.67%) IBM Notes
9 2 (0.67%) SharePoint 2013
9 2 (0.67%) WordPress
10 1 (0.34%) Live Communications Server
Applications
1 114 (38.26%) Microsoft Office
2 10 (3.36%) Microsoft Excel
3 7 (2.35%) Microsoft PowerPoint
4 4 (1.34%) MS Visio
5 2 (0.67%) AutoCAD
5 2 (0.67%) Revit
Business Applications
1 5 (1.68%) Dynamics NAV
2 3 (1.01%) Temenos T24
3 1 (0.34%) Dynamics CRM
3 1 (0.34%) Payment Gateway
Cloud Services
1 95 (31.88%) Office 365
2 6 (2.01%) Microsoft Azure
3 3 (1.01%) G Suite
4 2 (0.67%) Azure Active Directory
5 1 (0.34%) Adobe Creative Cloud
5 1 (0.34%) Amazon AWS
5 1 (0.34%) Mimecast
5 1 (0.34%) OneDrive
Communications & Networking
1 37 (12.42%) TCP/IP
1 37 (12.42%) WAN
2 35 (11.74%) LAN
3 30 (10.07%) VPN
4 29 (9.73%) DNS
5 28 (9.40%) DHCP
6 18 (6.04%) Remote Desktop
7 13 (4.36%) Firewall
8 12 (4.03%) Skype
8 12 (4.03%) Wireless
9 9 (3.02%) Internet
9 9 (3.02%) VoIP
10 7 (2.35%) Broadband
10 7 (2.35%) IP Telephony
11 6 (2.01%) Cisco IOS
12 5 (1.68%) Network Security
12 5 (1.68%) Wi-Fi
13 4 (1.34%) Intranet
14 3 (1.01%) SAN
14 3 (1.01%) VLAN
Database & Business Intelligence
1 9 (3.02%) SQL Server
2 3 (1.01%) MySQL
3 2 (0.67%) MS Access
4 1 (0.34%) Relational Database
4 1 (0.34%) SQL Server 2014
Development Applications
1 1 (0.34%) MSI
General
1 30 (10.07%) Finance
2 15 (5.03%) Banking
3 7 (2.35%) Law
4 5 (1.68%) Manufacturing
5 4 (1.34%) Retail
6 3 (1.01%) Advertising
6 3 (1.01%) Financial Institution
6 3 (1.01%) Military
7 2 (0.67%) Back Office
7 2 (0.67%) Retail Banking
8 1 (0.34%) Billing
8 1 (0.34%) Legal
8 1 (0.34%) Marketing
8 1 (0.34%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.34%) 802.1X
1 1 (0.34%) Flash
1 1 (0.34%) XMPP
Miscellaneous
1 22 (7.38%) Blackberry
2 20 (6.71%) Analytical Skills
3 16 (5.37%) iPhone
4 14 (4.70%) Video Conferencing
5 12 (4.03%) iPad
6 11 (3.69%) Smartphone
7 6 (2.01%) Clustering
7 6 (2.01%) Driving Licence
8 4 (1.34%) BYOD
9 3 (1.01%) Fat Client
9 3 (1.01%) Thin Client
10 2 (0.67%) Computer Science
10 2 (0.67%) Data Centre
10 2 (0.67%) Handset
11 1 (0.34%) Enterprise Software
11 1 (0.34%) Fintech
11 1 (0.34%) FMCG
11 1 (0.34%) Life Science
11 1 (0.34%) Public Cloud
11 1 (0.34%) Replication
Operating Systems
1 238 (79.87%) Windows
2 112 (37.58%) Windows 7
3 96 (32.21%) Windows 10
4 60 (20.13%) Windows Server
5 38 (12.75%) Windows Server 2008
6 36 (12.08%) Windows 8
7 32 (10.74%) Windows Server 2012
8 29 (9.73%) Android
9 20 (6.71%) Windows XP
10 14 (4.70%) Apple iOS
11 13 (4.36%) Mac OS X
12 12 (4.03%) Windows Server 2003
13 10 (3.36%) Windows Vista
14 8 (2.68%) Mac OS
15 7 (2.35%) Unix
16 6 (2.01%) Windows Phone
17 5 (1.68%) Solaris
18 1 (0.34%) Windows Mobile
Processes & Methodologies
1 81 (27.18%) ITIL
2 17 (5.70%) Service Management
3 16 (5.37%) Mobile Device Management
4 13 (4.36%) Migration
5 12 (4.03%) ITIL V3
6 8 (2.68%) Incident Management
6 8 (2.68%) Problem Management
6 8 (2.68%) Service Delivery
7 7 (2.35%) Software Deployment
7 7 (2.35%) Time Management
8 6 (2.01%) ITSM
8 6 (2.01%) Root Cause Analysis
9 5 (1.68%) Patch Management
10 4 (1.34%) Coaching
10 4 (1.34%) CRM
10 4 (1.34%) Knowledge Management
10 4 (1.34%) PRINCE2
10 4 (1.34%) Project Management
11 3 (1.01%) E-Commerce
11 3 (1.01%) PRINCE
Programming Languages
1 14 (4.70%) SQL
2 2 (0.67%) C
3 1 (0.34%) T-SQL
Qualifications
1 29 (9.73%) Security Cleared
2 22 (7.38%) SC Cleared
3 21 (7.05%) Microsoft Certification
4 11 (3.69%) Degree
4 11 (3.69%) MCP
5 10 (3.36%) MCSE
6 8 (2.68%) DV Cleared
6 8 (2.68%) MCSA
7 7 (2.35%) CCNA
7 7 (2.35%) Cisco Certification
8 6 (2.01%) ITIL Certification
9 4 (1.34%) DBS Check
9 4 (1.34%) MCITP
10 3 (1.01%) A+ Certification
11 2 (0.67%) ACSA
11 2 (0.67%) Citrix Certification
11 2 (0.67%) Computer Science Degree
12 1 (0.34%) CCENT
12 1 (0.34%) CTC Cleared
12 1 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 19 (6.38%) SLA
2 1 (0.34%) Disclosure Scotland
System Software
1 176 (59.06%) Active Directory
2 24 (8.05%) VMware Infrastructure
3 8 (2.68%) Hyper-V
4 7 (2.35%) XenApp
5 5 (1.68%) vSphere
6 4 (1.34%) Microsoft App-V
6 4 (1.34%) XenServer
7 3 (1.01%) Virtual Desktop
8 2 (0.67%) Virtual Servers
8 2 (0.67%) XenDesktop
9 1 (0.34%) Terminal Services
9 1 (0.34%) Virtual Machines
9 1 (0.34%) VMware ESXi
Systems Management
1 42 (14.09%) SCCM
2 10 (3.36%) AirWatch
3 9 (3.02%) NetBackup
4 6 (2.01%) Microsoft Data Protection Manager
5 5 (1.68%) Netcool
5 5 (1.68%) OpenView Configuration Management
6 3 (1.01%) Backup Exec
6 3 (1.01%) Jamf Pro
7 2 (0.67%) Systems Management Server (SMS)
8 1 (0.34%) DameWare
8 1 (0.34%) Failover Clustering
8 1 (0.34%) Forefront Identity Manager
8 1 (0.34%) Microsoft Clustering
8 1 (0.34%) SmoothWall
8 1 (0.34%) Unicenter
8 1 (0.34%) WSUS
Vendors
1 132 (44.30%) Microsoft
2 45 (15.10%) VMware
3 43 (14.43%) Cisco
4 39 (13.09%) Apple
5 37 (12.42%) Citrix
6 23 (7.72%) HP
7 10 (3.36%) Dell
8 7 (2.35%) Avaya
8 7 (2.35%) LANDesk
9 6 (2.01%) CommVault
9 6 (2.01%) GFI Software
9 6 (2.01%) WatchGuard
10 5 (1.68%) McAfee
10 5 (1.68%) Oracle
10 5 (1.68%) Symantec
10 5 (1.68%) Veeam
10 5 (1.68%) Veritas
11 4 (1.34%) Google
11 4 (1.34%) Remedy
11 4 (1.34%) Sage