2nd Line Support Engineer Contracts in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer daily rate in England is £220, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 406 422 482
Rank change year-on-year +16 +60 +56
Contract jobs requiring a 2nd Line Support Engineer 79 120 172
As % of all contract jobs advertised in England 0.32% 0.32% 0.34%
As % of the Job Titles category 0.35% 0.35% 0.36%
Number of daily rates quoted 61 87 128
10th Percentile £160 £140 £160
25th Percentile £185 £173 £187
Median daily rate (50th Percentile) £220 £200 £225
Median % change year-on-year +10.00% -11.11% +16.88%
75th Percentile £263 £234 £282
90th Percentile £325 £288 £350
UK median daily rate £220 £200 £225
% change year-on-year +10.00% -11.11% +16.88%
Number of hourly rates quoted 8 7 5
10th Percentile £18.10 - -
25th Percentile £18.40 - £20.00
Median hourly rate £24.58 £17.72 £23.50
Median % change year-on-year +38.71% -24.60% +34.29%
75th Percentile £25.56 £21.01 £24.25
90th Percentile £29.73 £23.35 £28.30
UK median hourly rate £23.00 £17.72 £21.75
% change year-on-year +29.80% -18.53% +24.29%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 22,549 34,488 47,741
% of contract IT jobs with a recognized job title 92.59% 92.73% 94.62%
Number of daily rates quoted 15,007 22,894 33,903
10th Percentile £300 £275 £313
25th Percentile £409 £413 £425
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +4.76%
75th Percentile £638 £643 £663
90th Percentile £750 £750 £763
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 900 2,432 1,409
10th Percentile £14.20 £13.00 £14.35
25th Percentile £18.51 £16.30 £20.00
Median hourly rate £30.62 £36.31 £45.00
Median % change year-on-year -15.67% -19.32% +100.00%
75th Percentile £63.75 £61.25 £65.00
90th Percentile £75.00 £72.50 £76.60
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Support Engineer in England.

Daily rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 1 May 2025.

Daily rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Engineer in England.

Hourly rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing 2nd Line Support Engineer in England over the 6 months to 1 May 2025.

Hourly rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +29 24 £250 +25.00% 12
North of England +16 20 £195 - 8
Midlands +14 18 £250 +25.00% 6
West Midlands +12 16 £263 +31.25% 4
South East +39 11 £204 +5.16% 21
North West +17 10 £210 +6.33% 4
Yorkshire +4 7 £161 -17.69% 3
East of England +27 4 £225 -3.23% 3
North East +1 3 £195 - 1
South West +35 2 £225 +18.42% 5
East Midlands +4 2 £180 -12.20% 2
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 May 2025, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 53 (67.09%) Windows
2 44 (55.70%) Microsoft 365
3 43 (54.43%) Microsoft
4 42 (53.16%) Active Directory
5 30 (37.97%) Social Skills
6 28 (35.44%) Windows 10
7 25 (31.65%) VPN
8 24 (30.38%) Microsoft Office
9 23 (29.11%) ITIL
10 22 (27.85%) Problem-Solving
11 20 (25.32%) Azure
12 18 (22.78%) Security Cleared
12 18 (22.78%) Customer Service
13 16 (20.25%) Service Management
14 14 (17.72%) Analytical Skills
15 13 (16.46%) Microsoft Intune
15 13 (16.46%) SCCM
15 13 (16.46%) SC Cleared
15 13 (16.46%) Microsoft Exchange
16 12 (15.19%) Finance
16 12 (15.19%) Asset Management
17 10 (12.66%) Apple iOS
17 10 (12.66%) Service Delivery
17 10 (12.66%) ITSM
17 10 (12.66%) WAN
17 10 (12.66%) Microsoft Certification
17 10 (12.66%) Juniper
17 10 (12.66%) Public Sector
18 9 (11.39%) MPLS
18 9 (11.39%) BGP

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (16.46%) Microsoft Exchange
2 7 (8.86%) SharePoint
Applications
1 24 (30.38%) Microsoft Office
2 6 (7.59%) Microsoft PowerPoint
3 5 (6.33%) MS Visio
4 1 (1.27%) Microsoft Excel
Business Applications
1 2 (2.53%) Alphatax
2 1 (1.27%) Remedy ITSM
Cloud Services
1 44 (55.70%) Microsoft 365
2 20 (25.32%) Azure
3 8 (10.13%) Entra ID
4 5 (6.33%) OneDrive
5 4 (5.06%) Asana
5 4 (5.06%) Slack
Communications & Networking
1 25 (31.65%) VPN
2 10 (12.66%) WAN
3 9 (11.39%) BGP
3 9 (11.39%) IPsec
3 9 (11.39%) MPLS
4 6 (7.59%) Firewall
4 6 (7.59%) LAN
5 4 (5.06%) DHCP
5 4 (5.06%) DNS
5 4 (5.06%) Remote Desktop
6 3 (3.80%) Wi-Fi
6 3 (3.80%) Wireless
7 2 (2.53%) Cisco Firepower
7 2 (2.53%) VoIP
8 1 (1.27%) Softphone
8 1 (1.27%) TCP/IP
8 1 (1.27%) VLAN
Database & Business Intelligence
1 4 (5.06%) SQL Server
Development Applications
1 5 (6.33%) JIRA
General
1 30 (37.97%) Social Skills
2 14 (17.72%) Analytical Skills
3 12 (15.19%) Finance
4 10 (12.66%) Public Sector
5 8 (10.13%) Banking
6 5 (6.33%) Documentation Skills
6 5 (6.33%) Manufacturing
6 5 (6.33%) Presentation Skills
7 4 (5.06%) Inclusion and Diversity
8 3 (3.80%) Legal
9 1 (1.27%) Aerospace
9 1 (1.27%) Local Government
9 1 (1.27%) Military
9 1 (1.27%) Telecoms
Miscellaneous
1 9 (11.39%) PKI
2 5 (6.33%) Management Information System
2 5 (6.33%) Onboarding
2 5 (6.33%) Video Conferencing
3 4 (5.06%) Smartphone
4 2 (2.53%) Driving Licence
4 2 (2.53%) iPhone
5 1 (1.27%) Client/Server
5 1 (1.27%) Data Protection Act
Operating Systems
1 53 (67.09%) Windows
2 28 (35.44%) Windows 10
3 10 (12.66%) Apple iOS
4 7 (8.86%) Windows Server
5 6 (7.59%) Windows Server 2008
6 5 (6.33%) Android
6 5 (6.33%) Windows 8
6 5 (6.33%) Windows Server 2003
6 5 (6.33%) Windows Server 2012
6 5 (6.33%) Windows Server 2016
6 5 (6.33%) Windows XP
7 3 (3.80%) Windows 7
8 2 (2.53%) Mac OS X
8 2 (2.53%) VMS
9 1 (1.27%) Mac OS
Processes & Methodologies
1 23 (29.11%) ITIL
2 22 (27.85%) Problem-Solving
3 18 (22.78%) Customer Service
4 16 (20.25%) Service Management
5 12 (15.19%) Asset Management
6 10 (12.66%) ITSM
6 10 (12.66%) Service Delivery
7 8 (10.13%) Time Management
8 6 (7.59%) Mentoring
8 6 (7.59%) Patch Management
8 6 (7.59%) Proactive Maintenance
9 5 (6.33%) Business Case
9 5 (6.33%) Coaching
9 5 (6.33%) Infrastructure Monitoring
9 5 (6.33%) Load Balancing
9 5 (6.33%) Project Delivery
9 5 (6.33%) Technical Analysis
10 4 (5.06%) Investment Management
11 3 (3.80%) Incident Management
11 3 (3.80%) Process Improvement
Programming Languages
1 1 (1.27%) PowerShell
Qualifications
1 18 (22.78%) Security Cleared
2 13 (16.46%) SC Cleared
3 10 (12.66%) Microsoft Certification
4 9 (11.39%) Degree
5 2 (2.53%) A+ Certification
5 2 (2.53%) DBS Check
5 2 (2.53%) DV Cleared
5 2 (2.53%) MCP
6 1 (1.27%) Azure Certification
6 1 (1.27%) ITIL Certification
6 1 (1.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (2.53%) QA
1 2 (2.53%) SLA
2 1 (1.27%) Accessibility
System Software
1 42 (53.16%) Active Directory
2 4 (5.06%) Virtual Desktop
3 3 (3.80%) vSphere
4 2 (2.53%) VMware Infrastructure
Systems Management
1 13 (16.46%) Microsoft Intune
1 13 (16.46%) SCCM
2 1 (1.27%) AppManager
Vendors
1 43 (54.43%) Microsoft
2 10 (12.66%) Juniper
3 8 (10.13%) Citrix
4 5 (6.33%) Apple
4 5 (6.33%) Canon
5 4 (5.06%) Cisco
5 4 (5.06%) Palo Alto
5 4 (5.06%) VMware
5 4 (5.06%) Zscaler
6 3 (3.80%) ServiceNow
7 2 (2.53%) CrowdStrike
8 1 (1.27%) Dell
8 1 (1.27%) Google
8 1 (1.27%) Ivanti
8 1 (1.27%) Remedy