Period
to 24 January 2018

The median contractor rate for a 2nd Line Support Engineer was £145 per day in advertised job vacancies in England during the 6 months to 24 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK > England
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 559 549 512
Rank change year-on-year -10 -37 -1
Contract jobs requiring a 2nd Line Support Engineer 294 285 352
As % of all contract IT jobs advertised in England 0.32% 0.32% 0.36%
As % of the Job Titles category 0.34% 0.33% 0.38%
Number of daily rates quoted 189 131 162
England median daily rate £145 £155 £160
Median daily rate % change year-on-year -6.45% -3.13% -5.88%
10th Percentile £110 £110 £108
90th Percentile £200 £230 £256
UK median daily rate £141 £155 £160
% change year-on-year -8.87% -3.13% -5.88%
Number of hourly rates quoted 34 54 105
England median hourly rate £16.88 £17.00 £15.00
Median hourly rate % change year-on-year -0.74% +13.33% +3.45%
10th Percentile £11.78 £11.11 £11.25
90th Percentile £23.53 £28.00 £18.75
UK median hourly rate £17.50 £17.25 £15.00
% change year-on-year +1.45% +15.00% +3.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,728 85,326 92,700
% of contract IT jobs with a recognized job title 94.76% 94.77% 95.06%
Number of daily rates quoted 58,854 56,159 59,974
England median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £263 £256 £250
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,579 2,933 3,553
England median hourly rate £18.50 £18.50 £18.50
10th Percentile £10.76 £10.50 £10.50
90th Percentile £47.83 £47.00 £46.88
UK median hourly rate £18.50 £18.00 £19.00
% change year-on-year +2.78% -5.26% +15.15%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer in England.

Contractor daily rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 24 January 2018.

Contractor daily rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer in England.

Contractor hourly rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer in England over the 6 months to 24 January 2018.

Contractor hourly rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -13 133 £150 -9.09% 27
South East +7 73 £125 -20.63% 25
North of England +17 28 £151 -13.57% 16
Midlands +8 22 £140 -6.67% 17
Yorkshire +14 20 £158 -10.00% 8
East of England -6 20 £114 -8.42% 12
South West -35 17 £150 +7.14% 8
West Midlands +11 15 £140 +16.67% 11
East Midlands 0 7 £140 -20.00% 6
North West -1 5 £103 -39.71% 8
North East +36 3 £165 -14.84%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 January 2018, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 233 (79.25%) Windows
2 171 (58.16%) Active Directory
3 126 (42.86%) Microsoft
4 113 (38.44%) Microsoft Office
5 103 (35.03%) Office 365
6 100 (34.01%) Windows 7
7 93 (31.63%) Windows 10
8 77 (26.19%) ITIL
9 60 (20.41%) Windows Server
10 47 (15.99%) MS Exchange
11 44 (14.97%) SCCM
12 38 (12.93%) Windows Server 2008
12 38 (12.93%) Apple
13 36 (12.24%) Cisco
14 35 (11.90%) TCP/IP
14 35 (11.90%) WAN
14 35 (11.90%) VMware
15 34 (11.56%) Citrix
16 33 (11.22%) LAN
17 32 (10.88%) Finance
17 32 (10.88%) Windows 8
18 30 (10.20%) Windows Server 2012
18 30 (10.20%) DNS
19 27 (9.18%) DHCP
20 26 (8.84%) VPN
20 26 (8.84%) Security Cleared
21 24 (8.16%) Android
22 23 (7.82%) HP
23 20 (6.80%) VMware Infrastructure
24 19 (6.46%) SLA

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (15.99%) MS Exchange
2 19 (6.46%) Exchange Server 2010
3 15 (5.10%) SharePoint
4 11 (3.74%) Skype for Business
5 10 (3.40%) Exchange Server 2013
6 4 (1.36%) Exchange Server 2003
6 4 (1.36%) Exchange Server 2007
6 4 (1.36%) IIS
7 3 (1.02%) Blackberry Enterprise Server
8 2 (0.68%) SharePoint 2013
9 1 (0.34%) IBM Notes
9 1 (0.34%) Live Communications Server
Applications
1 113 (38.44%) Microsoft Office
2 10 (3.40%) Microsoft Excel
3 6 (2.04%) Microsoft PowerPoint
4 4 (1.36%) MS Visio
5 2 (0.68%) AutoCAD
5 2 (0.68%) Revit
Business Applications
1 5 (1.70%) Dynamics NAV
2 3 (1.02%) Temenos T24
3 2 (0.68%) Eikon
4 1 (0.34%) Dynamics CRM
4 1 (0.34%) Payment Gateway
Cloud Services
1 103 (35.03%) Office 365
2 8 (2.72%) Microsoft Azure
3 5 (1.70%) G Suite
4 2 (0.68%) Amazon AWS
5 1 (0.34%) Adobe Creative Cloud
5 1 (0.34%) Azure Active Directory
5 1 (0.34%) OneDrive
5 1 (0.34%) PaaS
5 1 (0.34%) SaaS
Communications & Networking
1 35 (11.90%) TCP/IP
1 35 (11.90%) WAN
2 33 (11.22%) LAN
3 30 (10.20%) DNS
4 27 (9.18%) DHCP
5 26 (8.84%) VPN
6 14 (4.76%) Remote Desktop
7 13 (4.42%) Skype
8 10 (3.40%) Firewall
9 9 (3.06%) VoIP
10 8 (2.72%) IP Telephony
10 8 (2.72%) Wireless
11 6 (2.04%) Broadband
11 6 (2.04%) Internet
11 6 (2.04%) Wi-Fi
12 5 (1.70%) Network Security
13 4 (1.36%) Intranet
14 3 (1.02%) SAN
14 3 (1.02%) VLAN
14 3 (1.02%) WLAN
Database & Business Intelligence
1 6 (2.04%) SQL Server
2 2 (0.68%) MS Access
3 1 (0.34%) MySQL
3 1 (0.34%) SQL Server Integration Services
General
1 32 (10.88%) Finance
2 14 (4.76%) Banking
3 7 (2.38%) Law
4 4 (1.36%) Manufacturing
4 4 (1.36%) Retail
5 3 (1.02%) Advertising
5 3 (1.02%) Financial Institution
6 2 (0.68%) Retail Banking
7 1 (0.34%) Legal
7 1 (0.34%) Military
7 1 (0.34%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.34%) 802.1X
Miscellaneous
1 17 (5.78%) Analytical Skills
2 15 (5.10%) iPhone
3 14 (4.76%) Blackberry
3 14 (4.76%) Video Conferencing
4 13 (4.42%) iPad
5 11 (3.74%) Smartphone
6 6 (2.04%) Data Centre
7 5 (1.70%) Clustering
7 5 (1.70%) Driving Licence
8 3 (1.02%) Fat Client
8 3 (1.02%) PKI
8 3 (1.02%) Thin Client
9 2 (0.68%) Computer Science
9 2 (0.68%) Handset
9 2 (0.68%) Management Information System
9 2 (0.68%) NHS
10 1 (0.34%) Equities
10 1 (0.34%) Fixed Income
10 1 (0.34%) Life Science
10 1 (0.34%) Public Cloud
Operating Systems
1 233 (79.25%) Windows
2 100 (34.01%) Windows 7
3 93 (31.63%) Windows 10
4 60 (20.41%) Windows Server
5 38 (12.93%) Windows Server 2008
6 32 (10.88%) Windows 8
7 30 (10.20%) Windows Server 2012
8 24 (8.16%) Android
9 17 (5.78%) Windows XP
10 16 (5.44%) Apple iOS
11 12 (4.08%) Mac OS X
11 12 (4.08%) Windows Server 2003
12 10 (3.40%) Windows Vista
13 8 (2.72%) Unix
14 6 (2.04%) Mac OS
15 5 (1.70%) Solaris
16 4 (1.36%) Windows Phone
17 1 (0.34%) Linux
17 1 (0.34%) Windows Mobile
Processes & Methodologies
1 77 (26.19%) ITIL
2 19 (6.46%) Service Management
3 15 (5.10%) Migration
4 13 (4.42%) ITIL V3
4 13 (4.42%) Mobile Device Management
5 10 (3.40%) Time Management
6 9 (3.06%) ITSM
7 8 (2.72%) Incident Management
7 8 (2.72%) Problem Management
8 7 (2.38%) Patch Management
8 7 (2.38%) Service Delivery
8 7 (2.38%) Software Deployment
9 5 (1.70%) Asset Management
10 4 (1.36%) CRM
10 4 (1.36%) Knowledge Management
10 4 (1.36%) Root Cause Analysis
11 3 (1.02%) Continuous Improvement
11 3 (1.02%) Investment Management
11 3 (1.02%) Line Management
11 3 (1.02%) Mentoring
Programming Languages
1 11 (3.74%) SQL
2 5 (1.70%) C
3 1 (0.34%) PowerShell
3 1 (0.34%) T-SQL
Qualifications
1 26 (8.84%) Security Cleared
2 19 (6.46%) Microsoft Certification
3 18 (6.12%) SC Cleared
4 11 (3.74%) MCP
5 10 (3.40%) Degree
6 9 (3.06%) MCSE
7 8 (2.72%) DV Cleared
7 8 (2.72%) MCSA
8 6 (2.04%) Cisco Certification
9 5 (1.70%) CCNA
9 5 (1.70%) MCITP
10 4 (1.36%) DBS Check
10 4 (1.36%) ITIL Certification
11 3 (1.02%) A+ Certification
12 2 (0.68%) Citrix Certification
12 2 (0.68%) Computer Science Degree
12 2 (0.68%) CTC Cleared
13 1 (0.34%) BPSS Clearance
13 1 (0.34%) CCA
13 1 (0.34%) CCENT
Quality Assurance & Compliance
1 19 (6.46%) SLA
2 1 (0.34%) Disclosure Scotland
System Software
1 171 (58.16%) Active Directory
2 20 (6.80%) VMware Infrastructure
3 9 (3.06%) Hyper-V
4 6 (2.04%) XenApp
5 3 (1.02%) XenServer
6 2 (0.68%) Virtual Machines
7 1 (0.34%) Terminal Services
7 1 (0.34%) Virtual Desktop
7 1 (0.34%) VMware ESXi
7 1 (0.34%) vSphere
7 1 (0.34%) XenDesktop
Systems Management
1 44 (14.97%) SCCM
2 9 (3.06%) AirWatch
2 9 (3.06%) NetBackup
3 7 (2.38%) Microsoft Data Protection Manager
4 5 (1.70%) Netcool
4 5 (1.70%) OpenView Configuration Management
5 4 (1.36%) Backup Exec
6 3 (1.02%) Systems Management Server (SMS)
7 2 (0.68%) Jamf Pro
7 2 (0.68%) WSUS
8 1 (0.34%) DameWare
8 1 (0.34%) Forefront Identity Manager
8 1 (0.34%) Microsoft Clustering
8 1 (0.34%) SmoothWall
8 1 (0.34%) Unicenter
Vendors
1 126 (42.86%) Microsoft
2 38 (12.93%) Apple
3 36 (12.24%) Cisco
4 35 (11.90%) VMware
5 34 (11.56%) Citrix
6 23 (7.82%) HP
7 9 (3.06%) Avaya
8 8 (2.72%) Bloomberg
9 7 (2.38%) Dell
9 7 (2.38%) McAfee
10 6 (2.04%) CommVault
10 6 (2.04%) Google
10 6 (2.04%) Ivanti
10 6 (2.04%) Veeam
11 5 (1.70%) GFI Software
11 5 (1.70%) Oracle
11 5 (1.70%) Remedy
11 5 (1.70%) Veritas
11 5 (1.70%) WatchGuard
12 4 (1.36%) Adobe