ITSM Contract Job Trends in West Sussex

IT Service Management (ITSM)
South East > West Sussex

The table below provides summary statistics and contractor rates for jobs advertised in West Sussex requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 20 October 2025, with comparisons to the same periods in the previous two years.

6 months to
20 Oct 2025
Same period 2024 Same period 2023
Rank 16 20 27
Rank change year-on-year +4 +7 +10
Contract jobs citing ITSM 15 5 15
As % of all contract jobs in West Sussex 7.11% 3.88% 5.34%
As % of the Processes & Methodologies category 8.67% 4.46% 5.60%
Number of daily rates quoted 2 4 14
10th Percentile £144 - £250
25th Percentile £146 - £270
Median daily rate (50th Percentile) £160 £170 £350
Median % change year-on-year -5.88% -51.43% +2.94%
75th Percentile £171 - £666
90th Percentile £172 - £760
South East median daily rate £415 £450 £462
% change year-on-year -7.78% -2.64% +2.71%
Number of hourly rates quoted 13 0 0
10th Percentile - - -
25th Percentile £15.50 - -
Median hourly rate £16.00 - -
75th Percentile £20.69 - -
90th Percentile - - -
South East median hourly rate £18.82 £16.19 £26.25
% change year-on-year +16.24% -38.32% -

All Process and Methodology Skills
West Sussex

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in West Sussex.

Contract vacancies with a requirement for process or methodology skills 173 112 268
As % of all contract IT jobs advertised in West Sussex 81.99% 86.82% 95.37%
Number of daily rates quoted 129 80 207
10th Percentile £170 £199 £250
25th Percentile £220 £372 £374
Median daily rate (50th Percentile) £450 £450 £500
Median % change year-on-year - -10.00% -
75th Percentile £570 £582 £588
90th Percentile £706 £638 £680
South East median daily rate £500 £510 £525
% change year-on-year -1.96% -2.86% +2.44%
Number of hourly rates quoted 20 2 5
10th Percentile £12.63 - £16.30
25th Percentile £15.00 £27.00 £22.38
Median hourly rate £16.00 £28.00 £48.00
Median % change year-on-year -42.86% -41.67% +136.74%
75th Percentile £20.69 £29.00 £65.00
90th Percentile - - £68.04
South East median hourly rate £20.71 £58.30 £52.50
% change year-on-year -64.48% +11.05% +48.05%

ITSM
Job Vacancy Trend in West Sussex

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in West Sussex.

ITSM job vacancy trend in West Sussex

ITSM
Daily Rate Trend in West Sussex

Contractor daily rate distribution trend for jobs in West Sussex citing ITSM.

Contractor daily rate distribution trend for jobs in West Sussex citing ITSM

ITSM
Hourly Rate Trend in West Sussex

Contractor hourly rate distribution trend for jobs in West Sussex citing ITSM.

Contractor hourly rate distribution trend for jobs in West Sussex citing ITSM

ITSM
Contract Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the West Sussex region over the 6 months to 20 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Burgess Hill - 10 - - 1
Crawley -3 4 £155 - 1
Chichester - 1 £165 -
ITSM
South East

ITSM
Co-Occurring Skills & Capabilities in West Sussex by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Business Applications
1 1 (6.67%) Remedy ITSM
Cloud Services
1 10 (66.67%) Google Workspace
2 1 (6.67%) Microsoft 365
General
1 9 (60.00%) Social Skills
2 1 (6.67%) Analytical Skills
Job Titles
1 10 (66.67%) 1st Line Support
2 5 (33.33%) Service Desk Support
3 4 (26.67%) Analyst
3 4 (26.67%) Service Analyst
4 3 (20.00%) Customer Analyst
4 3 (20.00%) Customer Service Analyst
5 1 (6.67%) Service Desk Analyst
Miscellaneous
1 10 (66.67%) iPad
1 10 (66.67%) iPhone
2 5 (33.33%) Self-Motivation
Operating Systems
1 11 (73.33%) Windows
2 10 (66.67%) Apple iOS
3 1 (6.67%) Windows 10
Processes & Methodologies
1 14 (93.33%) Customer Service
1 14 (93.33%) Problem-Solving
2 5 (33.33%) Proactive Maintenance
3 3 (20.00%) Biotechnology
4 1 (6.67%) Continuous Improvement
4 1 (6.67%) CRM
Quality Assurance & Compliance
1 3 (20.00%) SLA
System Software
1 1 (6.67%) Active Directory
Vendors
1 11 (73.33%) ServiceNow
2 10 (66.67%) Google
2 10 (66.67%) MobileIron
2 10 (66.67%) Nexthink
3 1 (6.67%) Microsoft
3 1 (6.67%) Remedy