1st Line Support Engineer Contracts with Work from Home Options

First Line Support Engineer
UK > Work from Home

The median First Line Support Engineer daily rate in Work from Home is £138 according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 336 470 611
Rank change year-on-year +134 +141 -143
Contract jobs requiring a 1st Line Support Engineer 8 5 11
As % of all contract jobs with a WFH option 0.052% 0.019% 0.025%
As % of the Job Titles category 0.056% 0.020% 0.026%
Number of daily rates quoted 7 4 7
10th Percentile £103 £136 £125
25th Percentile £107 £153 £129
Median daily rate (50th Percentile) £138 £175 £140
Median % change year-on-year -21.43% +25.00% +7.69%
75th Percentile £188 £188 £232
90th Percentile £201 - £372
UK median daily rate £130 £175 £140
% change year-on-year -25.71% +25.00% -
Number of hourly rates quoted 1 1 0
10th Percentile - - -
25th Percentile £17.00 £14.50 -
Median hourly rate £18.00 £15.00 -
Median % change year-on-year +20.00% - -
75th Percentile £19.00 £15.50 -
90th Percentile - - -
UK median hourly rate £17.50 £15.00 £22.00
% change year-on-year +16.67% -31.82% +62.96%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,287 24,718 42,673
% of contract IT jobs with a recognized job title 93.52% 95.33% 95.78%
Number of daily rates quoted 9,550 17,458 30,801
10th Percentile £325 £360 £355
25th Percentile £425 £445 £425
Median daily rate (50th Percentile) £525 £539 £525
Median % change year-on-year -2.60% +2.67% +10.53%
75th Percentile £638 £650 £625
90th Percentile £748 £750 £713
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 564 568 609
10th Percentile £14.27 £18.50 £12.87
25th Percentile £22.71 £27.22 £18.75
Median hourly rate £43.00 £55.00 £35.00
Median % change year-on-year -21.82% +57.14% +40.00%
75th Percentile £62.50 £68.75 £55.00
90th Percentile £75.25 £80.25 £66.00
UK median hourly rate £35.83 £45.00 £23.00
% change year-on-year -20.38% +95.65% -

1st Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised.

1st Line Support Engineer trend for jobs with a WFH option

1st Line Support Engineer
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing 1st Line Support Engineer.

1st Line Support Engineer daily rate for jobs with a WFH option

1st Line Support Engineer
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing 1st Line Support Engineer.

1st Line Support Engineer hourly rate for jobs with a WFH option

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 27 April 2024, 1st Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring 1st Line Support Engineer in the job title.

1 7 (87.50%) Degree
2 5 (62.50%) Customer Service
3 4 (50.00%) Windows
4 3 (37.50%) VPN
4 3 (37.50%) Microsoft
4 3 (37.50%) Microsoft 365
4 3 (37.50%) Analytical Skills
5 2 (25.00%) Customer Requirements
5 2 (25.00%) Decision-Making
5 2 (25.00%) Problem-Solving
5 2 (25.00%) Technical Leadership
5 2 (25.00%) Project Delivery
5 2 (25.00%) Organisational Skills
5 2 (25.00%) Social Skills
5 2 (25.00%) Presentation Skills
5 2 (25.00%) Microsoft PowerPoint
5 2 (25.00%) Windows 7
5 2 (25.00%) Continuous Improvement
5 2 (25.00%) Mitel
5 2 (25.00%) Time Management
5 2 (25.00%) SC Cleared
5 2 (25.00%) Security Cleared
5 2 (25.00%) Android
5 2 (25.00%) iPhone
5 2 (25.00%) Active Directory
5 2 (25.00%) Apple
5 2 (25.00%) Information Security
5 2 (25.00%) SLA
5 2 (25.00%) Cisco
5 2 (25.00%) Microsoft Project

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (25.00%) Microsoft Exchange
1 2 (25.00%) SharePoint
Applications
1 2 (25.00%) Microsoft Excel
1 2 (25.00%) Microsoft Office
1 2 (25.00%) Microsoft PowerPoint
1 2 (25.00%) Microsoft Project
Cloud Services
1 3 (37.50%) Microsoft 365
2 1 (12.50%) OneDrive
2 1 (12.50%) WhatsApp
Communications & Networking
1 3 (37.50%) VPN
2 1 (12.50%) DHCP
General
1 3 (37.50%) Analytical Skills
2 2 (25.00%) Organisational Skills
2 2 (25.00%) Presentation Skills
2 2 (25.00%) Social Skills
3 1 (12.50%) Legal
Miscellaneous
1 2 (25.00%) iPhone
2 1 (12.50%) Onboarding
Operating Systems
1 4 (50.00%) Windows
2 2 (25.00%) Android
2 2 (25.00%) Windows 7
3 1 (12.50%) Windows 10
3 1 (12.50%) Windows Server 2016
3 1 (12.50%) Windows Server 2019
Processes & Methodologies
1 5 (62.50%) Customer Service
2 2 (25.00%) Continuous Improvement
2 2 (25.00%) Customer Requirements
2 2 (25.00%) Decision-Making
2 2 (25.00%) Information Security
2 2 (25.00%) Problem-Solving
2 2 (25.00%) Project Delivery
2 2 (25.00%) Technical Leadership
2 2 (25.00%) Time Management
3 1 (12.50%) Asset Management
3 1 (12.50%) Ticket Management
Qualifications
1 7 (87.50%) Degree
2 2 (25.00%) SC Cleared
2 2 (25.00%) Security Cleared
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 2 (25.00%) Active Directory
Systems Management
1 1 (12.50%) SCCM
Vendors
1 3 (37.50%) Microsoft
2 2 (25.00%) Apple
2 2 (25.00%) Cisco
2 2 (25.00%) Mitel
2 2 (25.00%) Progress
3 1 (12.50%) ServiceNow
3 1 (12.50%) Veeam