Period
to 23 November 2017

The median contractor rate for a 1st Line Support Engineer was £115 per day in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Engineer
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 803 786 762
Rank change year-on-year -17 -24 -11
Contract jobs requiring a 1st Line Support Engineer 84 105 133
As % of all contract IT jobs advertised in the UK 0.081% 0.100% 0.12%
As % of the Job Titles category 0.086% 0.11% 0.12%
Number of daily rates quoted 53 40 37
UK median daily rate £115 £110 £125
Median daily rate % change year-on-year +4.55% -12.00% -3.85%
10th Percentile £96 £93 £88
90th Percentile £179 £188 £191
UK excluding London median daily rate £111 £110 £120
% change year-on-year +1.14% -8.33% -4.00%
Number of hourly rates quoted 24 32 63
UK median hourly rate £12.75 £12.50 £12.00
Median hourly rate % change year-on-year +2.00% +4.17% -
10th Percentile £10.50 £10.65 £9.00
90th Percentile £16.51 £15.00 £21.55
UK excluding London median hourly rate £12.50 £13.00 £12.00
% change year-on-year -3.85% +8.33% -4.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97742 99747 107875
% of contract IT jobs with a recognized job title 94.80% 94.76% 94.91%
Number of daily rates quoted 64508 65028 68632
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +3.45%
Number of hourly rates quoted 2923 3319 4120
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

1st Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Engineer.

Contractor daily rate trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 23 November 2017.

Contractor daily rate histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Engineer.

Contractor hourly rate trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support Engineer over the 6 months to 23 November 2017.

Contractor hourly rate histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 73 £115 +4.55% 12
UK excluding London +17 63 £111 +1.14% 11
South East -3 27 £110 +4.76% 6
London -18 20 £115 +4.55% 2
South West -9 11 £125 +11.11%
Wales - 7 £180 -
East of England -23 6 £115 +4.55% 1
North of England +54 5 £108 -33.85%
Midlands +21 4 £115 -43.56% 3
Yorkshire +20 4 £105 +5.00%
East Midlands -8 3 £115 -
Scotland - 3 £108 - 1
West Midlands +30 1 - - 3
North West +17 1 £175 -22.22%

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, 1st Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Engineer in the job title.

1 53 (63.10%) Windows
2 39 (46.43%) Active Directory
3 34 (40.48%) Microsoft
4 33 (39.29%) Windows 7
5 21 (25.00%) Microsoft Office
6 19 (22.62%) Windows 10
7 16 (19.05%) Office 365
8 13 (15.48%) Windows 8
9 10 (11.90%) Android
9 10 (11.90%) Citrix
9 10 (11.90%) LAN
9 10 (11.90%) WAN
9 10 (11.90%) Windows Server
10 9 (10.71%) ITIL
11 8 (9.52%) SLA
11 8 (9.52%) Blackberry
11 8 (9.52%) iPhone
11 8 (9.52%) Windows Server 2008
11 8 (9.52%) Finance
12 7 (8.33%) Degree
12 7 (8.33%) Cisco
13 6 (7.14%) VPN
13 6 (7.14%) Windows XP
13 6 (7.14%) Banking
13 6 (7.14%) VMware
13 6 (7.14%) Driving Licence
14 5 (5.95%) Analytical Skills
14 5 (5.95%) Mobile Device Management
14 5 (5.95%) Video Conferencing
14 5 (5.95%) Firewall

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.76%) IBM Notes
1 4 (4.76%) MS Exchange
2 2 (2.38%) MS Project Server
2 2 (2.38%) SharePoint
2 2 (2.38%) Skype for Business
3 1 (1.19%) Blackberry Enterprise Server
3 1 (1.19%) SharePoint 2013
Applications
1 21 (25.00%) Microsoft Office
2 1 (1.19%) MS Visio
Business Applications
1 1 (1.19%) Dynamics CRM
Cloud Services
1 16 (19.05%) Office 365
2 2 (2.38%) Microsoft Azure
3 1 (1.19%) Amazon AWS
3 1 (1.19%) Azure Active Directory
Communications & Networking
1 10 (11.90%) LAN
1 10 (11.90%) WAN
2 6 (7.14%) VPN
3 5 (5.95%) Firewall
3 5 (5.95%) Wireless
4 4 (4.76%) Broadband
5 3 (3.57%) Internet
5 3 (3.57%) TCP/IP
6 2 (2.38%) WLAN
7 1 (1.19%) DNS
7 1 (1.19%) IP Telephony
7 1 (1.19%) SAN
7 1 (1.19%) VoIP
7 1 (1.19%) Wi-Fi
General
1 8 (9.52%) Finance
2 6 (7.14%) Banking
3 4 (4.76%) Law
4 2 (2.38%) Manufacturing
5 1 (1.19%) Advertising
5 1 (1.19%) Telecoms
Miscellaneous
1 8 (9.52%) Blackberry
1 8 (9.52%) iPhone
2 6 (7.14%) Driving Licence
3 5 (5.95%) Analytical Skills
3 5 (5.95%) Video Conferencing
4 1 (1.19%) Analytical Mindset
4 1 (1.19%) Data Centre
4 1 (1.19%) EPoS
4 1 (1.19%) iPad
4 1 (1.19%) NHS
4 1 (1.19%) Smartphone
Operating Systems
1 53 (63.10%) Windows
2 33 (39.29%) Windows 7
3 19 (22.62%) Windows 10
4 13 (15.48%) Windows 8
5 10 (11.90%) Android
5 10 (11.90%) Windows Server
6 8 (9.52%) Windows Server 2008
7 6 (7.14%) Windows XP
8 3 (3.57%) AIX
8 3 (3.57%) Linux
8 3 (3.57%) Windows Server 2012
9 1 (1.19%) Apple iOS
9 1 (1.19%) Mac OS
Processes & Methodologies
1 9 (10.71%) ITIL
2 5 (5.95%) Mobile Device Management
3 4 (4.76%) Proactive Monitoring
4 3 (3.57%) Incident Management
5 2 (2.38%) Migration
6 1 (1.19%) Active Listening
6 1 (1.19%) Change Management
6 1 (1.19%) Continuous Improvement
6 1 (1.19%) CRM
6 1 (1.19%) Customer Engagement
6 1 (1.19%) E-Commerce
6 1 (1.19%) ITSM
6 1 (1.19%) Service Delivery
6 1 (1.19%) Service Management
6 1 (1.19%) Software Licensing
6 1 (1.19%) Ticket Management
Programming Languages
1 2 (2.38%) SQL
Qualifications
1 7 (8.33%) Degree
2 4 (4.76%) CCNA
2 4 (4.76%) Cisco Certification
3 3 (3.57%) ITIL Foundation Certificate
3 3 (3.57%) SC Cleared
3 3 (3.57%) Security Cleared
4 2 (2.38%) MCP
4 2 (2.38%) Microsoft Certification
5 1 (1.19%) DBS Check
5 1 (1.19%) DV Cleared
5 1 (1.19%) ITIL Certification
5 1 (1.19%) JNCIA
5 1 (1.19%) MCSA
5 1 (1.19%) MCSE
Quality Assurance & Compliance
1 8 (9.52%) SLA
2 1 (1.19%) Disclosure Scotland
System Software
1 39 (46.43%) Active Directory
2 2 (2.38%) Hyper-V
3 1 (1.19%) XenApp
3 1 (1.19%) XenDesktop
Systems Management
1 3 (3.57%) HP Data Protector
1 3 (3.57%) Tivoli
1 3 (3.57%) Tivoli Storage Manager
2 2 (2.38%) SCCM
Vendors
1 34 (40.48%) Microsoft
2 10 (11.90%) Citrix
3 7 (8.33%) Cisco
4 6 (7.14%) VMware
5 5 (5.95%) Avaya
6 4 (4.76%) Apple
6 4 (4.76%) HP
6 4 (4.76%) Lotus
6 4 (4.76%) ServiceNow
6 4 (4.76%) Symantec
7 2 (2.38%) SAP
8 1 (1.19%) AppSense
8 1 (1.19%) Dell
8 1 (1.19%) LANDesk
8 1 (1.19%) Salesforce.com
8 1 (1.19%) Wyse