The median contractor rate for a 1st Line Support Engineer was £110 per day in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Engineer
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 568 599 590
Rank change year-on-year +31 -9  
Contract jobs requiring a 1st Line Support Engineer 37 49 35
As % of all contract IT jobs advertised in the UK 0.082% 0.091% 0.065%
As % of the Job Titles category 0.086% 0.096% 0.069%
Number of daily rates quoted 20 14 6
Median daily rate £110 £120 £140
Median daily rate % change year-on-year -8.33% -14.28%  
90% offered a daily rate of more than £96 £92 £128
10% offered a daily rate of more than £145 £138 £231
UK excluding London median daily rate £110 £120 £130
% change year-on-year -8.33% -7.69%  
Number of hourly rates quoted 9 29 14
Median hourly rate £13.50 £13.00 £15.75
Median hourly rate % change year-on-year +3.84% -17.46%  
90% offered a hourly rate of more than £10.80 £10.00 £12.41
10% offered a hourly rate of more than £16.50 £25.00 £17.35
UK excluding London median hourly rate £13.50 £13.25 £14.50
% change year-on-year +1.88% -8.62%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42875 51263 50687
As % of all contract IT job vacancies advertised in the UK 94.79% 95.24% 94.83%
Number of daily rates quoted 27839 33245 30600
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £555
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1489 1590 2025
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.30 £11.30 £11.00
10% offered a hourly rate of more than £47.50 £47.83 £42.50
UK excluding London median hourly rate £17.50 £19.50 £17.00
% change year-on-year -10.25% +14.70%  

1st Line Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support Engineer in the job title.

Job vacancy trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Engineer.

Contractor daily rate trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support Engineer over the 3 months to 29 March 2017.

Contractor daily rate histogram for 1st Line Support Engineer in the UK

1st Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Engineer.

Contractor hourly rate trend for 1st Line Support Engineer in the UK

1st Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 34 £110 -8.33% 15
South East +20 21 £110 +4.76% 5
Oxfordshire -1 8 £100 - 1
Surrey +4 5 £123 +45.40%
Hampshire +9 4 £110 - 2
Oxford - 4 £100 -
North West +28 3 £150 - 3
London +22 3 £88 -27.08% 1
West Midlands +14 3 £200 -
South West - 3 £105 - 2
Kidlington - 3 £145 -
Scotland - 3 £109 - 1
Berkshire +27 2 £125 +13.63% 2
Bracknell +3 2 £125 +13.63% 1
Birmingham +1 2 £200 -
Southampton 0 2 £110 -
Eastleigh - 2 £125 -
Farnham - 2 £123 -
Manchester - 2 £150 - 2
Buckinghamshire - 2 - -
Cheshire +25 1 - -
Yorkshire +14 1 £95 +5.55% 1
Brighton +4 1 £110 -
East Sussex +3 1 £110 -
Gloucestershire - 1 £110 -
Wiltshire - 1 - -
Bristol - 1 £100 -
Warwickshire - 1 - -
Gloucester - 1 £110 -
Bordon - 1 - -

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, 1st Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Engineer in the job title.

1 65 (72.22%) Windows
2 38 (42.22%) Microsoft
3 37 (41.11%) Active Directory
3 37 (41.11%) Windows 7
4 36 (40.00%) MS Office
5 17 (18.89%) SLA
6 13 (14.44%) MS Excel
7 12 (13.33%) Apple
7 12 (13.33%) VMware
7 12 (13.33%) Network Management
8 11 (12.22%) DBS Check
8 11 (12.22%) Time Management
8 11 (12.22%) Service Delivery
8 11 (12.22%) TCP/IP
9 10 (11.11%) Windows XP
9 10 (11.11%) ITIL
9 10 (11.11%) VMware Infrastructure
10 9 (10.00%) Citrix
11 8 (8.89%) Service Management
11 8 (8.89%) Firewall
12 7 (7.78%) Windows Server
12 7 (7.78%) Internet
12 7 (7.78%) MS Exchange
13 6 (6.67%) VPN
13 6 (6.67%) Blackberry
13 6 (6.67%) Migration
13 6 (6.67%) Office 365
14 5 (5.56%) Apple iOS
14 5 (5.56%) Analytical Skills
14 5 (5.56%) Windows 8

1st Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.78%) MS Exchange
2 4 (4.44%) IBM Notes
3 2 (2.22%) Skype for Business
4 1 (1.11%) Exchange Server 2003
4 1 (1.11%) Exchange Server 2007
4 1 (1.11%) Exchange Server 2010
4 1 (1.11%) Exchange Server 2013
Applications
1 36 (40.00%) MS Office
2 13 (14.44%) MS Excel
3 5 (5.56%) Spreadsheet
Cloud Services
1 6 (6.67%) Office 365
2 4 (4.44%) Microsoft Azure
Communications & Networking
1 11 (12.22%) TCP/IP
2 8 (8.89%) Firewall
3 7 (7.78%) Internet
4 6 (6.67%) VPN
5 5 (5.56%) DNS
6 4 (4.44%) DHCP
6 4 (4.44%) LAN
6 4 (4.44%) Wireless
7 3 (3.33%) VoIP
7 3 (3.33%) WAN
8 2 (2.22%) Skype
9 1 (1.11%) ATM
9 1 (1.11%) Ethernet
9 1 (1.11%) FTP
9 1 (1.11%) HTTP
9 1 (1.11%) Intranet
9 1 (1.11%) IPv4
9 1 (1.11%) IPv6
9 1 (1.11%) SNMP
9 1 (1.11%) WebEx
General
1 5 (5.56%) Telecoms
2 1 (1.11%) Billing
2 1 (1.11%) French Language
2 1 (1.11%) Legal
2 1 (1.11%) Manufacturing
2 1 (1.11%) Military
2 1 (1.11%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (1.11%) Middleware
Miscellaneous
1 6 (6.67%) Blackberry
2 5 (5.56%) Analytical Skills
2 5 (5.56%) iPhone
3 2 (2.22%) Video Conferencing
4 1 (1.11%) Data Centre
4 1 (1.11%) Driving Licence
4 1 (1.11%) Fat Client
4 1 (1.11%) Handset
4 1 (1.11%) iPad
4 1 (1.11%) IPTV
4 1 (1.11%) NHS
4 1 (1.11%) Over-the-Top Content
4 1 (1.11%) PKI
4 1 (1.11%) STB
4 1 (1.11%) Thin Client
4 1 (1.11%) Video on Demand
Operating Systems
1 65 (72.22%) Windows
2 37 (41.11%) Windows 7
3 10 (11.11%) Windows XP
4 7 (7.78%) Windows Server
5 5 (5.56%) Apple iOS
5 5 (5.56%) Mac OS
5 5 (5.56%) Windows 8
6 4 (4.44%) Windows 10
6 4 (4.44%) Windows Server 2008
6 4 (4.44%) Windows Server 2012
7 3 (3.33%) Mac OS X
8 2 (2.22%) Linux
9 1 (1.11%) Unix
Processes & Methodologies
1 12 (13.33%) Network Management
2 11 (12.22%) Service Delivery
2 11 (12.22%) Time Management
3 10 (11.11%) ITIL
4 8 (8.89%) Service Management
5 6 (6.67%) Migration
6 5 (5.56%) Incident Management
7 2 (2.22%) Change Management
8 1 (1.11%) Asset Management
8 1 (1.11%) Business Continuity
8 1 (1.11%) Change Control
8 1 (1.11%) Configuration Management
8 1 (1.11%) Customer Engagement
8 1 (1.11%) Customer Requirements
8 1 (1.11%) Data Migration
8 1 (1.11%) Fault Management
8 1 (1.11%) Kalman Filter
8 1 (1.11%) Knowledge Management
8 1 (1.11%) Process Improvement
8 1 (1.11%) Web Filtering
Qualifications
1 11 (12.22%) DBS Check
2 3 (3.33%) Degree
2 3 (3.33%) Security Cleared
3 2 (2.22%) DV Cleared
4 1 (1.11%) CCIP
4 1 (1.11%) CCNA
4 1 (1.11%) CCNP
4 1 (1.11%) Cisco Certification
4 1 (1.11%) JNCIA
4 1 (1.11%) MCP
4 1 (1.11%) MCSA
4 1 (1.11%) MCSE
4 1 (1.11%) Microsoft Certification
4 1 (1.11%) Network+ Certification
4 1 (1.11%) SC Cleared
Quality Assurance & Compliance
1 17 (18.89%) SLA
System Software
1 37 (41.11%) Active Directory
2 10 (11.11%) VMware Infrastructure
3 4 (4.44%) Hyper-V
4 1 (1.11%) Virtual Machines
Systems Management
1 4 (4.44%) SCCM
2 1 (1.11%) Forefront Identity Manager
Vendors
1 38 (42.22%) Microsoft
2 12 (13.33%) Apple
2 12 (13.33%) VMware
3 9 (10.00%) Citrix
4 5 (5.56%) Cisco
5 4 (4.44%) Lotus
6 1 (1.11%) GENBAND
6 1 (1.11%) Huawei
6 1 (1.11%) Juniper
6 1 (1.11%) LANDesk
6 1 (1.11%) Remedy
6 1 (1.11%) ServiceNow
Bracknell, Berkshire
Venturi
Rate: £15 - £17 per hour
Posted: 5 days ago