Junior/Trainee HelpDeskFirstLine Technical Support Analyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If … Please ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee HelpDeskFirstLine Technical Support Analyst/Service Desk Engineer who has an interest in developing an … IT career with excellent customer service and communication skills. The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee HelpDeskFirstLinemore »
via phone, email, and remote support. Duties will include; * Resolving End User Issues * Setting up new computers * Creating new users * Resetting passwords * Tracking Issues * Desk-side Support * Documentation * Helpdesk Ticketing using Dell KACE System * Hardware Setup & Breakdown * Imaging Computers * Software Installation The CANDIDATE The successful candidate will … be an enthusiastic and likeable team player who takes pride in their work possessing; * IT Supportdesk/First Tier Support experience * Good IT qualifications * Background troubleshooting Windows 10/11 Desktop Operating systems * Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN … Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1stLine, IT Technician, 2nd LineSupport, HelpDesk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are more »
Haverhill, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Hendron Pearce Limited
products are used by many of the worlds leading global food processing and distribution companies. Working alongside both the retail & industrial teams to provide firstline technical support to both our customers and field engineers. We are looking for someone with energy and enthusiasm who … Incidents are assigned and escalated where necessary to the relevant support teams. Accurate data collection on the call handling database system. Provide firstlinesupport for both software and Hardware calls. Monitoring engineers in respect of call, location and status. Maintain the installation … system and closed accurately after completion of work. To confidently handle customer or engineer issues, ensuring that any escalations are communicated to the Service Desk Manager. Ensure all administration requirements of the service desk are carried out to company processes and standards. Technical Support Being the more »
Are you looking to build a career in a supportHelpDesk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a … 1stlinesupport analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside … targets defined with Annual Performance Reviews and KPI’s. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact as per the Service Desk SLAs. Provide technical advice to customers and Team members communicating technical system matters to non-technical staff more »
Tech Savvy & Customer Focused? We're looking for a passionate 1stLineHelpdeskSupport Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first … and as part of a team. A positive attitude and a desire to learn and grow in the IT field. Ready to take the first step? Apply today more »
Tech Savvy & Customer Focused? We're looking for a passionate 1stLineHelpdeskSupport Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first … and as part of a team. A positive attitude and a desire to learn and grow in the IT field. Ready to take the first step? Apply today more »