15 of 15 2nd Line Engineer Jobs in the North of England

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and … provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT … our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and More ❯

2nd Line IT Support Engineer Company salary and benefits Career development & opportunities -Microsoft qualifications -Mentoring opportunities -Performance reviews -Diverse community -Workplace culture -Flexible scheduling -Flexible working from home -Social events -Company pension scheme -Onsite parking -Overtime -Use of company vehicles -20 Days Holidays, plus bank holidays + Birthday off -Company laptop As a result of … continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role … management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk/MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both written and More ❯

IT Support Engineer - Windows Server, Office 365, Active Directory, Networking - Leeds - Up To £31,000 DOE The Role Are you an 2nd Line Support Engineer on the lookout for a new role with a dynamic company who will not offer you the opportunity to develop and progress your skill and give you access …/experience with cutting edge technology. If so, I am looking for a 2nd Line Support Engineer who is looking for their next challenge and has a skill set which consists of Windows Server, Office 365, Active Directory and Networking. This varied role with a market leading MSP will enable you to gain experience supporting … be responsible for providing all levels of support to business users and a range of project work. This role will also offer training and development opportunities. IT Support Engineer Role Requirements Exchange Active Directory/Entra ID Office 365 VMware Networking Excellent communication skills Apply Now! This is a great opportunity for a passionate individual to drive their More ❯

As a Second Line Engineer , you’ll be based at the Manchester office, working across multiple client sites when needed. You’ll support both internal and external IT environments, assisting with installations, escalated incidents, and ongoing technical support. You’ll be the go-to person for resolving more complex issues, mentoring junior engineers, and delivering excellent … base. You’ll also have the option to get involved in small to medium project work, and the continued improvement of documentation and processes. Your Responsibilities Resolve 1st and 2nd line support tickets, both remotely and onsite Assist the Service Desk during high-volume periods Support and implement VOIP platforms Contribute to infrastructure and technical project work … They’re Looking For You’ll bring experience, energy, and a hunger to progress your career beyond the standard support role. Must-Have: 3+ years in a 1st or 2nd Line IT support role Hands-on with: Windows Server 2012–2022 Windows 10/11 Microsoft 365 Active Directory (on-prem & Azure) TCP/IP, DNS, DHCP More ❯

Job Title: 2nd Line Support Engineer Location: Lancaster (full-time onsite with some sites visits- field work) industry: Managed Service Provider Salary: £30,000- £35,000 per annum (DOE) The Opportunity: I'm currently recruiting on behalf of a well-established, rapidly growing Managed Service Provider based in Lancaster that is on the hunt for … a talented Senior 2nd Line Support Engineer to join their high-performing technical team. This is an exciting opportunity to work with a broad range of technologies across a diverse client base, supporting both on-premise and cloud environments. You'll act as an escalation point for complex technical issues, provide mentorship to junior team … members, and play a critical role in project delivery and system improvement initiatives. Key Responsibilities: Act as senior escalation for 2nd line tickets (some 3rd line), ensuring timely resolution and high customer satisfaction. Support a wide range of technologies including Windows Server, Microsoft 365, Active Directory, Azure, networking equipment (firewalls, routers, switches), and backup solutions. More ❯

2nd Line Modern Workplace Engineer We’re looking for a 2nd Line Modern Workplace Engineer. as a vital member of LIMA’s Service Desk team, you will play a key role as an experienced 2nd Line Engineer, actively engaging with customers and taking ownership of technical issues. … knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who … our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota. To be successful in this role, you have proven experience More ❯

2nd Line Modern Workplace Engineer Were looking for a 2nd Line Modern Workplace Engineer. as a vital member of LIMAs Service Desk team, you will play a key role as an experienced 2nd Line Engineer, actively engaging with customers and taking ownership of technical issues. Were looking … knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who … our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota. To be successful in this role, you have proven experience More ❯

2nd Line Engineer - Sheffield ( 4 days per week onsite, 1 day per week WFH) Up to £40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing … and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise … and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain, and support various software packages and hardware * Perform Active Directory administration and deploy software via Endpoint Manager * Support SIP/VOIP More ❯

2nd Line IT Support Engineer (x2) – Contract Role Location: Harrogate, North Yorkshire Contract: July 2025 – May 2026 Type: Full-time, On-site Rate: Competitive (Inside IR35) A well-established public sector organisation in the Harrogate area is seeking two experienced 2nd Line IT Support Engineers to join its internal IT team on … provide vital support across a busy IT environment, ensuring the smooth running of end-user systems, infrastructure, and essential services across multiple clinical and administrative teams. Key Responsibilities: Provide 2nd line technical support across desktop, laptop, and mobile hardware Troubleshoot and resolve incidents related to Windows 10/11, Microsoft 365, and Active Directory Respond to and … management Provide on-site support across departments, including occasional ward or clinic environments Document resolutions and contribute to service improvement and process refinement Ideal Candidate: Proven experience in a 2nd line IT support or desktop engineering role Strong knowledge of Microsoft technologies: Windows OS, Office 365, Active Directory Confident in managing user accounts, troubleshooting hardware, and resolving More ❯

We're Hiring: 2nd Line IT Engineer | Newcastle Are you an experienced IT Support professional ready to step up? We're looking for a 2nd Line IT Engineer to join a fast-paced, growing tech-driven business based in Newcastle (on-site). This role offers the chance to support … escalated issues while getting stuck into project delivery, infrastructure upgrades, and automation work. What you'll be doing: Acting as an escalation point for 1st line support Managing AD, Exchange, M365, VPNs & GPOs Scripting … in PowerShell and supporting infrastructure refreshes AV & telephony support (8x8/Skype) Mentoring junior techs and documenting best practices What you’ll need: 3+ years in IT support (ideally 2nd line) Strong knowledge of Microsoft tech stack Solid troubleshooting ability with minimal supervision What’s on offer: £30,000 salary Clear progression pathway Hands-on project exposure More ❯

IT Support Engineer - Salford - Up To £34,000 DOE The Role Are you an 2nd Line Support Engineer on the lookout for a new role with a dynamic company who will offer you the opportunity to develop and progress your skill and give you access/experience with cutting edge technology. If so … I am looking for a 2nd Line Support Engineer who is looking for their next challenge and has a skill set which consists of Windows Server, Office 365, Active Directory and Networking. This varied role with a market leading MSP will enable you to gain experience supporting a wide range of technologies and be involved … be responsible for providing all levels of support to business users and a range of project work. This role will also offer training and development opportunities. IT Support Engineer Role Requirements Windows Server Office 365 Active Directory Networking Troubleshooting Excellent communication skills Apply Now! This is a great opportunity for a passionate individual to drive their career forward More ❯

2nd Line Support Engineer - New! (REFGJ27) Location: South Manchester A rapidly growing Internet Service Provider are looking for a talented 2nd Line Network Support Engineer to join their growing, autonomous team. You will be the go-to point of escalation; resolving complex connectivity & broadband issues which the Customer Service team … cannot. A truly great opportunity with potential to grow into a more senior position as the team expands. Essential Skills & Experience Prior experience of 2nd Line Support within broadband, connectivity, ISP, telecoms or enterprise environments Experience with WiFi standards, Ethernet and router hardware Strong knowledge of in-home WiFi, routing and devices Understanding of internet protocols such More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software More ❯

IT Support Engineer (MSP) Location: Lancaster Salary: £28 34k plus private health + more benefits The Opportunity for you Are you currently working at 2nd line, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to growth, our client is looking to add to … their team. As a 2nd line IT Support Engineer, youll be based in the Lancaster office for an MSP who has recently won contracts and in turn, needs to grow out their tech team. This MSP is looking for a Microsoft bias engineer who is looking for the next step in their career. … up to operations manager! This is a close-knit team of 12 engineers (including 2 technical managers), spread across 1st - 3rd line, and you'll sit in 2nd line.You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations. If you have hands on experience at More ❯