2nd Line Support Analyst Jobs in England

Second Line Support Analyst
UK > England

The median Second Line Support Analyst salary in England is £33,000 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 701 777 838
Rank change year-on-year +76 +61 -160
Permanent jobs requiring a 2nd Line Support Analyst 113 169 299
As % of all permanent jobs advertised in England 0.13% 0.18% 0.23%
As % of the Job Titles category 0.14% 0.19% 0.24%
Number of salaries quoted 100 157 265
10th Percentile £26,225 £26,250 £23,187
25th Percentile £28,750 £28,500 £25,500
Median annual salary (50th Percentile) £33,000 £31,000 £30,000
Median % change year-on-year +6.45% +3.33% +7.14%
75th Percentile £40,000 £35,000 £35,000
90th Percentile £46,250 £43,000 £38,750
UK median annual salary £32,500 £31,000 £30,000
% change year-on-year +4.84% +3.33% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,522 86,974 124,954
% of permanent jobs with a recognized job title 94.48% 91.61% 96.05%
Number of salaries quoted 59,823 54,838 76,240
10th Percentile £28,500 £32,750 £32,386
25th Percentile £38,087 £45,000 £42,750
Median annual salary (50th Percentile) £54,000 £60,500 £60,000
Median % change year-on-year -10.74% +0.83% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in England.

Salary trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Analyst in England over the 6 months to 19 April 2024.

Salary histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +123 33 £39,000 +13.04% 3
North of England +69 24 £30,500 -6.15% 1
South East -20 24 £30,000 -3.23%
Midlands +6 16 £28,500 -1.72% 1
North West +24 13 £31,250 -4.58%
South West -4 12 £43,000 +42.15%
Yorkshire +105 11 £30,500 -2.40% 1
West Midlands +25 9 £31,000 +6.90%
East Midlands -16 7 £28,500 -5.00% 1
East of England +25 4 £35,000 +26.13% 2
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 April 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 70 (61.95%) Windows
2 68 (60.18%) Microsoft
3 67 (59.29%) Microsoft 365
4 51 (45.13%) Active Directory
5 42 (37.17%) Social Skills
6 41 (36.28%) Customer Service
7 32 (28.32%) Windows 10
8 29 (25.66%) Microsoft Office
8 29 (25.66%) ITIL
8 29 (25.66%) Microsoft Exchange
9 28 (24.78%) Problem-Solving
10 26 (23.01%) Azure
11 24 (21.24%) Windows Server
11 24 (21.24%) Citrix
12 23 (20.35%) ITSM
13 21 (18.58%) DNS
13 21 (18.58%) LAN
13 21 (18.58%) WAN
14 19 (16.81%) SLA
14 19 (16.81%) VMware
15 18 (15.93%) VMware Infrastructure
15 18 (15.93%) DHCP
16 16 (14.16%) Firewall
17 15 (13.27%) Cisco
18 14 (12.39%) Law
19 13 (11.50%) Finance
19 13 (11.50%) SCCM
20 12 (10.62%) SQL
20 12 (10.62%) Service Management
20 12 (10.62%) Apple iOS

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (25.66%) Microsoft Exchange
2 6 (5.31%) SharePoint
Applications
1 29 (25.66%) Microsoft Office
2 2 (1.77%) Microsoft Excel
2 2 (1.77%) Microsoft PowerPoint
Business Applications
1 4 (3.54%) Dynamics CRM
1 4 (3.54%) Dynamics NAV
Cloud Services
1 67 (59.29%) Microsoft 365
2 26 (23.01%) Azure
3 11 (9.73%) AWS
4 8 (7.08%) Entra ID
4 8 (7.08%) Power Platform
5 6 (5.31%) OneDrive
6 5 (4.42%) GCP
7 4 (3.54%) Dynamics 365
8 2 (1.77%) Mimecast
9 1 (0.88%) PowerApps
9 1 (0.88%) SaaS
Communications & Networking
1 21 (18.58%) DNS
1 21 (18.58%) LAN
1 21 (18.58%) WAN
2 18 (15.93%) DHCP
3 16 (14.16%) Firewall
4 11 (9.73%) VLAN
5 10 (8.85%) TCP/IP
6 9 (7.96%) VPN
6 9 (7.96%) Wireless
7 7 (6.19%) WLAN
8 5 (4.42%) ADSL
8 5 (4.42%) Broadband
8 5 (4.42%) Structured Cabling
9 4 (3.54%) Intranet
9 4 (3.54%) Wi-Fi
10 3 (2.65%) Cisco IOS
10 3 (2.65%) Internet
11 2 (1.77%) Ethernet
11 2 (1.77%) Remote Desktop
11 2 (1.77%) SAN
Database & Business Intelligence
1 4 (3.54%) Power BI
1 4 (3.54%) SQL Server
Development Applications
1 4 (3.54%) JIRA
General
1 42 (37.17%) Social Skills
2 14 (12.39%) Law
3 13 (11.50%) Finance
4 10 (8.85%) Legal
5 8 (7.08%) Manufacturing
6 7 (6.19%) Analytical Skills
6 7 (6.19%) Inclusion and Diversity
6 7 (6.19%) Telecoms
7 6 (5.31%) Documentation Skills
7 6 (5.31%) Marketing
8 2 (1.77%) Digital Healthcare
8 2 (1.77%) Public Sector
9 1 (0.88%) Back Office
9 1 (0.88%) Banking
Miscellaneous
1 8 (7.08%) Video Conferencing
2 7 (6.19%) Self-Motivation
3 4 (3.54%) Driving Licence
3 4 (3.54%) iPhone
3 4 (3.54%) Virtual Team
4 3 (2.65%) CMDB
5 2 (1.77%) BYOD
5 2 (1.77%) Cyber Threat
5 2 (1.77%) Data Centre
5 2 (1.77%) IoT
5 2 (1.77%) Team-Oriented Environment
6 1 (0.88%) iPad
6 1 (0.88%) Mobile App
6 1 (0.88%) Onboarding
6 1 (0.88%) Public Cloud
6 1 (0.88%) Renewable Energy
6 1 (0.88%) Replication
Operating Systems
1 70 (61.95%) Windows
2 32 (28.32%) Windows 10
3 24 (21.24%) Windows Server
4 12 (10.62%) Apple iOS
5 11 (9.73%) Windows 7
6 10 (8.85%) Windows Server 2019
7 9 (7.96%) Android
8 6 (5.31%) Windows Server 2016
9 3 (2.65%) Linux
9 3 (2.65%) Windows Server 2012
10 2 (1.77%) Mac OS X
11 1 (0.88%) Mac OS
11 1 (0.88%) Red Hat Enterprise Linux
11 1 (0.88%) Windows 8
11 1 (0.88%) Windows NT
11 1 (0.88%) Windows XP
Processes & Methodologies
1 41 (36.28%) Customer Service
2 29 (25.66%) ITIL
3 28 (24.78%) Problem-Solving
4 23 (20.35%) ITSM
5 12 (10.62%) Service Management
6 10 (8.85%) Change Management
6 10 (8.85%) CRM
7 9 (7.96%) Incident Management
7 9 (7.96%) Mobile Device Management
8 8 (7.08%) Service Delivery
9 7 (6.19%) ERP
10 6 (5.31%) Proactive Monitoring
10 6 (5.31%) Stakeholder Management
11 5 (4.42%) Asset Management
11 5 (4.42%) Data Loss Prevention
12 4 (3.54%) Continuous Improvement
12 4 (3.54%) Line Management
12 4 (3.54%) Service Desk Management
12 4 (3.54%) Software Asset Management
12 4 (3.54%) User Experience
Programming Languages
1 12 (10.62%) SQL
2 4 (3.54%) PowerShell
Qualifications
1 10 (8.85%) Microsoft Certification
2 8 (7.08%) Degree
2 8 (7.08%) Network+ Certification
3 7 (6.19%) A+ Certification
4 5 (4.42%) AWS Certification
4 5 (4.42%) CCNA
4 5 (4.42%) Cisco Certification
4 5 (4.42%) MCITP
4 5 (4.42%) Security Cleared
5 4 (3.54%) ITIL Certification
6 3 (2.65%) DV Cleared
7 2 (1.77%) MCSA
Quality Assurance & Compliance
1 19 (16.81%) SLA
2 2 (1.77%) ISO 9001
2 2 (1.77%) ISO/IEC 27001
System Software
1 51 (45.13%) Active Directory
2 18 (15.93%) VMware Infrastructure
3 7 (6.19%) Virtual Desktop
4 6 (5.31%) Hyper-V
5 5 (4.42%) XenApp
5 5 (4.42%) XenDesktop
6 4 (3.54%) VMware Workstation
7 1 (0.88%) VMware ESXi
Systems Management
1 13 (11.50%) SCCM
2 12 (10.62%) Microsoft Intune
3 6 (5.31%) Jamf Pro
4 4 (3.54%) WSUS
5 1 (0.88%) McAfee ePO
5 1 (0.88%) Nessus
Vendors
1 68 (60.18%) Microsoft
2 24 (21.24%) Citrix
3 19 (16.81%) VMware
4 15 (13.27%) Cisco
5 12 (10.62%) ServiceNow
6 8 (7.08%) HP
7 6 (5.31%) Avaya
7 6 (5.31%) Google
8 5 (4.42%) Adobe
8 5 (4.42%) Apple
8 5 (4.42%) Dell
9 4 (3.54%) Symantec
10 2 (1.77%) Salesforce
11 1 (0.88%) arcserve
11 1 (0.88%) IBM
11 1 (0.88%) McAfee
11 1 (0.88%) Oracle
11 1 (0.88%) Red Hat
11 1 (0.88%) Remedy
11 1 (0.88%) Veritas