I am working with a Tier 1 Investment Bank to hire a Data Architect (with CMDB/ServiceNow experience) for a long term, globally distributed project. Job Overview: We are seeking an experienced Data Architect with expertise in data architecture, IT Service Management (ITSM), and ITIL frameworks. The role involves overseeing the data infrastructure, ensuring effective data extraction, organization, and … access. You’ll manage the Firm’s Common Service Data Model (CSDM) and ConfigurationManagementDatabase (CMDB), ensuring alignment with industry best practices and enterprise architecture. Key Responsibilities: Lead the design and management of the CMDB and CSDM, ensuring efficiency, policy compliance, and alignment with technology strategy. Collaborate with stakeholders to validate data needs and maintain CMDB hygiene. Ensure data … leads, business services, and governance forums. Establish a data architecture framework, manage documentation, prioritize requirements, and oversee the implementation. Support the triage of data changes, recommend solutions, and audit CMDB for design compliance. Work with cross-functional teams to achieve project milestones and deadlines. Ideal Candidate: 5+ years as a Data Architect, with at least 2 years of ServiceNow experience. More ❯
to meet business requirements. Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform. Customise and integrate ServiceNow applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management. Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services. Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to … of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations. Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration). Strong understanding of CMDB best practices and ServiceNow Discovery tool. Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform. Experience with API-based integrations using REST, SOAP, or other More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
ServiceNow Solution Architect - Hybrid Working Our client, a global Insurance broker, are currently looking to hire an ServiceNow Solution Architect with key skills in ServiceNow and CMDB. This role would be hybrid working with the client site based in London. More ❯
the delivery of key configuration and software management processes, working closely with a team of experienced professionals. What You’ll Be Doing: Supporting and maintaining the ConfigurationManagementDatabase (CMDB) and associated processes Managing software assets and configuration items within a ServiceNow environment Working closely with the senior specialist and wider team to drive best practices Supporting IT service managementMore ❯
Milton Keynes, England, United Kingdom Hybrid / WFH Options
DXC Technology
focusing on ServiceNow IRM, GRC, and BCM modules. Certifications such as ServiceNow Certified Administrator, ServiceNow Certified Implementation Specialist, and ITIL Foundation. Additional certifications in GRC, SecOps, HR, CSM, FSM, CMDB, ITOM, Service Portal, ITAM, Discovery, PPM, or PA are advantageous. Strong communication skills, ability to present solutions to customers including senior management, and a focus on customer service. Ability to More ❯
to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration for accurate reporting and analysis. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights More ❯
currency across our infrastructure, including End User, Server and Networks environments. The Service Asset & ConfigurationManagement (SACM) function is accountable for Hardware and Software Asset Management and the ConfigurationManagementDatabase that underpins IT Service Management for AstraZeneca. Hardware Asset Management defines and governs against the global standards for hardware asset lifecycle from cradle to grave, across all Infrastructure asset … Software Asset Management reports and analyses software usage against entitlement, identifying gaps and supporting application and service owners remediate any non-compliances and in doing so provides audit defense. CMDB Ownership defines, measures, governs and manages the data within the CMDB, ensuring that our inventory is complete, accurate and leveraged as the source of the truth to underpin ITSM processes … such that there is minimal unplanned impact on user operations. Successful candidates will be required to demonstrate the following experience, capabilities & skills: Demonstrable experience operating and maintaining Asset Management and CMDB (ServiceNow & Flexera Preferred). Experience leading and developing Config management strategies in a global organisation. Excellent stakeholder management and experience working and dealing with suppliers and vendors. Technical knowledge More ❯
are operationally ready before go-live. Conducting readiness assessments and operational testing. ITSM Tooling (e.g., ServiceNow) Experience onboarding services into ITSM platforms. Working with tooling teams to configure workflows, CMDB, and service catalogs. Stakeholder Engagement Collaborating with architects, security teams, test managers, and business stakeholders. Communicating technical concepts clearly to non-technical audiences. Security & Compliance Coordinating IT health checks and More ❯
to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration for accurate reporting and analysis. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights More ❯
for ITOM and HAM implementation. Required Skills and Experience: *Proven experience as a ServiceNow Technical Architect with focus on ITOM and HAM *Strong hands on experience with ServiceNow Discovery, CMDB and Hardware Asset Management. *In depth understanding of the hardware asset lifecycle and how Discovery contributes to asset accuracy. *Knowledge of MID Servers, network protocols, and cloud discovery methods. *Ability More ❯
for ITOM and HAM implementation. Required Skills and Experience: Proven experience as a ServiceNow Technical Architect with focus on ITOM and HAM Strong hands on experience with ServiceNow Discovery, CMDB and Hardware Asset Management. In depth understanding of the hardware asset lifecycle and how Discovery contributes to asset accuracy. Knowledge of MID Servers, network protocols, and cloud discovery methods. Ability More ❯
their downstream implications, continuously reflecting on successes and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and other infrastructure support activities. • Demonstrate More ❯
their downstream implications, continuously reflecting on successes and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and other infrastructure support activities. • Demonstrate More ❯
Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and security management. Manage the ConfigurationManagementDatabase (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Bupa
Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and security management. Manage the ConfigurationManagementDatabase (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with More ❯
Abbot's Salford, England, United Kingdom Hybrid / WFH Options
Bupa
Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and security management. Manage the ConfigurationManagementDatabase (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with More ❯
ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows, CMDB, automation rules, integrations (e.g., with identity management or asset tools). * Experience working in Agile or IT project-based environments. * Strong analytical, problem-solving, and project management skills.* Excellent communication More ❯
Employment Type: Permanent
Salary: £400.0 - £500.0 per day + £400 to £500 p/d
applications and platform integrations ServiceNow Certified Administrator ServiceNow Certified Implementation Specialist (e.g., Procurement, ITSM, or SPM) ServiceNow Application Developer ITIL Foundation Additional certs (e.g., HR, CSM, FSM, Service Portal, CMDB, SAM, ITOM, ITBM, PPM) are advantageous Excellent written and verbal communication skills Strong customer service focus and ability to present to senior stakeholders Ability to work both independently and as More ❯
Slough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: ServiceNow Solution Architect - Hybrid Working, slough col-narrow-left Client: Lorien Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 26.06.2025 More ❯
Experience: Extensive experience in delivering complex ServiceNow solutions in a regulated industry. Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, ITOM, ITAM, CSDM, CMDB and CSM Proficient with ServiceNow in both Public and Private cloud environments. Excellent communication skills for engaging with technical and non-technical audiences. Highly motivated, adaptable, and able to manage More ❯
Experience: Extensive experience in delivering complex ServiceNow solutions in a regulated industry. Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, ITOM, ITAM, CSDM, CMDB and CSM Proficient with ServiceNow in both Public and Private cloud environments. Excellent communication skills for engaging with technical and non-technical audiences. Highly motivated, adaptable, and able to manage More ❯
SAN/NAS, backup, replication) - Networking (LAN/WAN, firewalls, load balancers) - IAM (Active Directory, DNS, DHCP) - Skilled in designing HA/DR enterprise solutions - Experience with discovery tools, CMDB, orchestration, and automation - Familiar with ITSM and service transition practices - Excellent communication skills, able to explain technical concepts to varied audiences - Candidates must hold an active SC Clearance Desirable Skills More ❯
SAN/NAS, backup, replication) Networking (LAN/WAN, firewalls, load balancers) IAM (Active Directory, DNS, DHCP) Skilled in designing HA/DR enterprise solutions Experience with discovery tools, CMDB, orchestration, and automation Familiar with ITSM and service transition practices Excellent communication skills, able to explain technical concepts to varied audiences Candidates must hold an active SC Clearance* Certifications: VMware More ❯
SAN/NAS, backup, replication) Networking (LAN/WAN, firewalls, load balancers) IAM (Active Directory, DNS, DHCP) Skilled in designing HA/DR enterprise solutions Experience with discovery tools, CMDB, orchestration, and automation Familiar with ITSM and service transition practices Excellent communication skills, able to explain technical concepts to varied audiences Candidates must hold an active SC Clearance* Desirable Skills More ❯
london office Role responsibilities: Platform Development and Configuration: Design, implement, and maintain features across core ServiceNow modules, including IT Service Management (ITSM) , IT Operations Management (ITOM) , ConfigurationManagementDatabase (CMDB) , Strategic Portfolio Management (SPM) , AppEngine , Custom Applications , and Service Portal . Utilize platform tools such as Predictive Intelligence , Flow Designer , Virtual Agent , Workspaces , Catalog Builder , and UI Builder to deliver More ❯