for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (ConfigurationManagementDatabase), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet … team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Additionally, you will manage contracts with third-party providers responsible for the execution layer, ensuring they meet performance standards … or a similar fast-paced environment is a plus. Service Management: Practical experience in developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Demonstrated ability to manage the planning, coordination, and execution of service transition activities, ensuring they meet quality standards and More ❯
london, south east england, United Kingdom Hybrid / WFH Options
CLS Group
demonstrations of ServiceNow roadmaps that align with business strategy. Provide technical and architectural guidance, support and training for other team members. Provide knowledge of CMDB and Common Service Data Model (CSDM) concepts and best practices. Summary of Qualifications: Advanced experience in configuring/implementing/developing ServiceNow functionality across ServiceNow … in ServiceNow Development and Administration techniques Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques Design and deployment of CMDB, CMDB discovery and Common Service Data Model (CSDM) concept Experience KPI reporting including CMDB Health (Completeness, Compliance and Correctness) and managing on a monthly/ More ❯
Knutsford, Cheshire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
business requirements to the specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth More ❯
documentation of Hollister's end user technology. Assists the Asset Management Coordinator with the maintenance of the hardware and software configuration items using the CMDB databases and facilitates inventory audits. Be directly involved in strategic palling 7 implementation of desktop tools and systems. Builds service relationship with Business Units; attending More ❯
experience as a ServiceNow Developer or in a similar role involving service operations tooling. Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and More ❯
Erskine, Renfrewshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Certified Administrator ServiceNow Certified Implementation Specialist ServiceNow Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communication skills, both written and oral, with the ability to More ❯
on successes and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Amtis Professional Ltd
ServiceNow-related issues, and stay updated with the latest ServiceNow features and best practices. Candidates will need to have strong knowledge of ITSM and CMDB, excellent problem-solving and analytical skills, and the ability to work both independently and as part of a team. Strong communication and interpersonal skills are More ❯
Aldershot, Hampshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communications both written and oral, ability to present solutions to More ❯
Supporting change and release processes for route-to-live/production environments and ensuring environments are fully documented, including maintaining relevant information in the CMDB, will be crucial aspects of your role. In this role, you will also be responsible for managing the creation, build, upgrade, and support for all More ❯
Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage You will need to have strong communications both written and oral, ability to present solutions to More ❯
user and computer settings. Service Management: Experience of Incident and Service Request processes and the use of ticket tools IT Asset Management; Use of CMDB tools and maintenance of asset information Nice to have: ISO 27001 Information Security practices Microsoft Collaboration Tools. Skills in managing SharePoint, Teams, Viva and Copilot More ❯
to deliver services to end user groups * Provide technical support to MSPs * Maintain network drawings * Assist with annual Crypto Key Fill * Update and maintain CMDB * Provide technical on call support out of hours on a 1 week in 4 basis Essential experience includes: * Experience of Juniper network devices * Experience of More ❯
to deliver services to end user groups *Provide technical support to MSPs *Maintain network drawings *Assist with annual Crypto Key Fill *Update and maintain CMDB *Provide technical on call support out of hours on a 1 week in 4 basis Experience: * Knowledge of Juniper network devices and firewalls *ITIL certified More ❯
the following programming languages: Java, JavaScript, and Python. The ideal candidate will have preferably experienced with at least one of the ServiceNow HR, SecOps, CMDB, or Virtual Agent modules, experience utilizing the ServiceNow Catalogue Builder and Flow Designer components, Experience of working within a DevOps environment and the related processes More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Axiom Software Solutions Ltd
at least one of the following programming languages: Java, JavaScript, and Python. 4 Preferably experienced with at least one of the ServiceNow HR, SecOps, CMDB, or Virtual Agent modules. 5 Experience utilizing the ServiceNow Catalogue Builder and Flow Designer components. 6 Experience of working within a DevOps environment and the More ❯
directly with executive-level customers and partners , advising on transformation strategy and value realization. Technology & Domain Knowledge Solid understanding of Technology Workflows (ITOM, ITAM, CMDB, AIOps, Observability, etc.) and their role in enterprise transformation. Familiarity with the ServiceNow platform or comparable enterprise platforms (e.g., Salesforce, SAP, Workday); certifications or ecosystem More ❯
planning, sustainability reporting, cost analysis, compliance monitoring, and application/database monitoring. Experience with Windows Active Directory, RHEL Identity Management, ServiceNow Integration (Incident and CMDB), and integration with the wider HVE ecosystem (e.g., HPe). Competence in BAU infrastructure management, alerting and notification configuration, and dashboards/reporting configuration Role More ❯
planning, sustainability reporting, cost analysis, compliance monitoring, and application/database monitoring. Experience with Windows Active Directory, RHEL Identity Management, ServiceNow Integration (Incident and CMDB), and integration with the wider HVE ecosystem (e.g., HPe). Competence in BAU infrastructure management, alerting and notification configuration, and dashboards/reporting configuration Role More ❯
london (croydon), south east england, United Kingdom
Church International Limited
planning, sustainability reporting, cost analysis, compliance monitoring, and application/database monitoring. Experience with Windows Active Directory, RHEL Identity Management, ServiceNow Integration (Incident and CMDB), and integration with the wider HVE ecosystem (e.g., HPe). Competence in BAU infrastructure management, alerting and notification configuration, and dashboards/reporting configuration Role More ❯
IT setup for new starters. Manage Service Desk Tools: Ensuring our ticketing system is used effectively, utilizing remote support tools, and contributing to our CMDB administration. Support Procurement: Assisting with raising and uploading Purchase Orders and Quotes. What you'll bring: A strong customer service orientation and excellent communication skills More ❯
Deep understanding of ServiceNow ITOM functionality and how it supports enterprise IT operations Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Strong business and operational architecture knowledge, with awareness of cross-functional impacts Expertise in designing and implementing business processes aligned to ServiceNow capabilities More ❯
Management to significant issues. Following Incident management and Request fulfilment processes. Assist with documentation of Service Desk procedures Assist with developing and maintaining ConfigurationManagementDatabase Shadow external suppliers during installations/upgrades. Provide planned assistance with IT Projects Provide analysis of Infrastructure and documentation of procedures as required Update More ❯
Management to significant issues. Following Incident management and Request fulfilment processes. Assist with documentation of Service Desk procedures Assist with developing and maintaining ConfigurationManagementDatabase Shadow external suppliers during installations/upgrades. Provide planned assistance with IT Projects Provide analysis of Infrastructure and documentation of procedures as required Update More ❯
responsibilities: Win-10 Desktop and Laptop Build – Refurbishment, OS Installation, Application installation via Azure AD. Providing support for Desktop/Laptop in MMD infrastructure CMDBManagement Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests. Hand hold customer in installation of any applications More ❯