Technology Support Lead
- Location
- Ealing, England, United Kingdom
Nigeria teams. You will have strong leadership skills and deep technical knowledge to run the day‐to‐day service desk and incident, request, and change workflows, coordinate L1/L2/L3 support. You will work closely with internal teams and external clients to resolve technical issues efficiently … communication is clear throughout incidents. Oversee client support operations, onboarding, and environment handovers, coordinating with product and engineering for fixes and enhancements. Run change management with risk assessment, approvals, maintenance windows, and keep a reliable CMDB or asset inventory. Create and maintain SOPs and runbooks, and deliver clear ...