Customer Operations Manager (Complaints)
- Location
- Whiteley, England, United Kingdom
customer feedback drives meaningful improvement. Build strong relationships with key stakeholders, using your influence to facilitate effective and timely complaint resolution. Provide expert guidance, coaching and support to teams across the business on effective complaints handling. Use data and analysis to identify opportunities, make recommendations and provide clear, meaningful reporting … causes and translate insight into action. Experience improving processes, procedures and ways of working. Confident decision-making and a willingness to take ownership. Strong coaching skills and a genuine interest in developing others. The ability to remain calm, pragmatic and solutions-focused when dealing with complex or challenging situations. Perks ...