Customer Support Engineering Lead - London
- Location
- Greater London, England, United Kingdom
dive into logs, traces, and code to root-cause a gnarly customer issue, and leads by example doing it Gets energy from growing people: coaching engineers, raising the bar on investigation quality, and building durable team rituals Thinks in systems: replaces recurring toil with tooling, runbooks, and automation rather than … standups, case reviews, escalations and 1:1s. Recruit, onboard, and ramp new support engineers as the function scales across regions. Provide on-the-spot coaching during live incidents and complex escalations. Own support engineering operations Own queue health and SLAs across L2 support; ensure timely, high-quality resolution of customer ...