Customer Service Manager
- Location
- Horsham, England, United Kingdom
exceeded through smart triaging and proactive leadership Audit tickets, calls, and chats to drive first-time resolution and quality assurance Deliver regular coaching, 1:1s, and performance feedback to team members Collaborate with the Commercial Director to streamline processes and boost efficiency Own the quarterly training plan and foster … standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with the ability to thrive in a fast-paced environment ...