Volunteer Training & Development Lead (Remote UK)
- Hiring Organisation
- Jobleads-UK
- Location
- United Kingdom
ensuring consistent standards across digital and live support channels (e.g. SMS, WhatsApp, incoming and outgoing calls and chatbot integration). Embed quality assurance and coaching processes, including periodic competency reviews and evaluation of training impact on service performance and SLAs. Oversee scenario-based training and simulations (including high-risk safeguarding ...