Technical Support Manager
- Hiring Organisation
- Roku
- Location
- Cambridge, Cambridgeshire, UK
- Employment Type
- Full-time
owns end-to-end employee support operations including incident response, request fulfillment, onboarding, offboarding, and executive-level support. The Technical Support Manager will drive continuous improvement of support workflows, knowledge bases, and runbooks while championing Roku's shift toward an agent-assisted, self-serve IT operating model. … contact resolution, onboarding completion, and CSAT to IT leadershipManage service desk workflow and ticketing in Jira Service Management, including intake, triage, routing, escalation, and continuous improvement of runbooks and knowledge articlesOversee endpoint support across Windows (Intune), macOS (JAMF), and Linux, including enrollment, compliance remediation, and hardware lifecycle ...