2,051 to 2,075 of 9,477 Continuous Improvement Jobs in England

level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing service delivery frameworks, and driving continuous improvement initiatives to optimize service delivery processes. This role is a 12-15 month fixed term role, covering a period of maternity … platform to align with organizational objectives and business requirements Ensure the platform supports efficient service delivery, scalable processes, automation opportunities, reporting needs, and continual improvement across the organization. Drive continual service improvement initiatives through process optimization, automation, and enhanced platform capability. Service Improvement ...

level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing service delivery frameworks, and driving continuous improvement initiatives to optimize service delivery processes. This role is a fixed term role, covering a period of maternity leave . … platform to align with organizational objectives and business requirements Ensure the platform supports efficient service delivery, scalable processes, automation opportunities, reporting needs, and continual improvement across the organization. Drive continual service improvement initiatives through process optimization, automation, and enhanced platform capability. Service Improvement ...

Scrum Master, and other technical streams. The role will be responsible for service governance, stakeholder management, KPI/SLA performance, operational excellence, and continuous improvement.Key ResponsibilitiesOwn end-to-end service delivery for the Application Management Services engagement.Lead, manage, and coordinate a cross-functional team of approximately 36 resources.Oversee delivery … business teams.Ensure adherence to ITIL processes, organizational standards, security requirements, and compliance controls.Identify opportunities to improve service quality, productivity, automation, stability, and customer satisfaction.Drive continuous improvement initiatives and track benefits realization.Support commercial governance, budgeting, invoicing, forecasting, and contract deliverables where applicable.Mentor team leads and create a culture ...

insight into measurable service improvements across multiple channels and touchpoints. Service Management: Experience defining service strategy, roadmaps, service levels, KPIs and continual service improvement plans. Digital Transformation: Demonstrable experience supporting major digital transformation, service modernisation or operating model change programmes. Service Performance & Improvement: Ability … equivalent enterprise service management platforms. Understanding of accessibility, inclusive design and assisted digital requirements. Experience establishing service experience metrics, user satisfaction measures and continuous improvement frameworks. Security Clearance: Willing and eligible to obtain SC clearance; active SC clearance advantageous. Our client operates hybrid working 2-3 days ...

implementation patterns to technical and non‐technical audiences Mentor engineers and contribute to a culture of technical excellence, innovation, responsible AI adoption, and continuous learning Required Qualifications, Capabilities, and Skills Bachelor’s or Master’s degree in Computer Science, Software Engineering, Artificial Intelligence, Machine Learning, or related field … applications, including golden datasets, automated scoring, human review workflows, red teaming, regression testing, and production quality monitoring Experience with continual learning or continuous improvement patterns for AI systems, including feedback loops, telemetry analysis, prompt and model versioning, and experimentation frameworks Familiarity with Markets Operations processes, trade lifecycle ...

Stakeholder Communication: Provide clear and timely communication to stakeholders, internal service teams and management regarding service performance, escalations and operational risks. Reporting and Continual Improvement: Use Halo reporting and service data to identify trends, improvement opportunities and actions that improve service quality, efficiency and customer experience. … with a focus on accountability, development and operational standards. ITIL Knowledge: Strong understanding of ITIL principles, particularly incident, request, problem, change, escalation and continual improvement practices. ITIL certification is desirable. Halo ITSM Experience: Practical experience using Halo or a comparable ITSM platform to manage tickets, queues, SLAs, categorisation ...

high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager … Department to support business objectives and service delivery. Develop and deliver the Service Management Plan in line with organisational goals. Drive a culture of continuous improvement, accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements ...

teams, improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business to deliver measurable results. This is an excellent opportunity to join a well … levels. Monitor service performance using KPIs, metrics and management information. Take ownership of major incidents and escalations through to resolution. Drive continual service improvement initiatives and operational efficiencies. Manage change activities and service transitions. Build strong relationships with internal stakeholders and business leaders. Identify trends, recurring issues ...

business requirements. A key part of your role is to manage the relationship and performance of our testing partners, ensuring high standards and continuous improvement. Team & Customers You will work as part of the Deployment & Testing team within the wider Technology team for the UK&I and Global business. … automation coverage, defect leakage, and incident reduction. Benchmark against industry standards and internal targets, regularly reviewing progress and adjusting plans. Seek opportunities for continual improvement, leveraging external best practices. Stakeholder Engagement: Lead and attend multi-functional team meetings, contributing to strategic planning and quality initiatives. Represent Quality Assurance ...

service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services. Key Responsibilities Lead and manage the day-to-day operation of the Technology Services Service … ensuring effective communication and resolution. Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement. Drive best practice and continuous improvement initiatives within an ITIL-based service management environment. Lead, coach, and develop Service Desk staff to promote high performance and excellent ...

during major incidents and act as an escalation point for complex operational issues. Deliver against operational KPIs, SLAs, OLAs, and customer service targets. Drive continuous improvement through root cause analysis, problem management, automation, and defect reduction. Work closely with Engineering and Product teams to improve platform reliability … with a customer-focused approach. Ability to work collaboratively across global, cross-functional teams and adapt in a fast-paced operational environment. Passion for continuous improvement, innovation, and operational transformation. Our Package Your core benefits include: 10% on target annual bonus Access to an online private ...

secure,resilientand high-performing infrastructure services that enable modern policing. Working acrosson-premiseand cloud environments,you'llprovide advanced technicalexpertise, resolve complex operationalchallengesand help drive continuous improvement through automation and modern engineering practices. Collaborating with architects, securityspecialistsand service teams,you'llhelp ensure critical digital services remain available,reliableand … disaster recovery activities to strengthen operational readiness. Implement infrastructure changes and releases, ensuring services are introduced safely and effectively. Drive automation, standardisation and continual improvement to improve efficiency and service reliability. Provide technical expertise to projects and service transitions, ensuring solutions are operationally ready and supportable. Coach ...

bridge calls and direct cross‐team prioritisation until resolution Ensure timely, business‐appropriate communication to Treasury stakeholders Monitor incident trends and drive structural improvement Stakeholder & Vendor Management Supporting Treasury Outcomes Ensures vendors and internal teams deliver services aligned to Treasury priorities, controls, and risk tolerance. … preferred) The role requires: Managing a complex multi-system environment Balancing operational stability with change delivery Coordinating across business, IT, and vendors Driving continuous improvement in a controlled environment Declare Major Incidents, chair bridge calls, and direct cross-team prioritisation through to resolution. Approve service priorities ...

Team Lead, you will join us on our journey and undertake a highly influential role responsible for the operational leadership, delivery assurance and continual improvement of Identity and Workplace Technology services across Post Office. You will work collaboratively with engineering teams, Cyber Security, Architecture, Service Operations and third … Identity and Access Management principles, Microsoft Identity technologies and platform governance. Demonstrate a disciplined approach to documentation, operational readiness, service transition and continual improvement activities. About us At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication ...

cyber governance framework that supports the delivery of a secure and resilient organisation. Key Responsibilities: Cyber Security Strategy & Policy Support the development and continual improvement of the Cyber Security Strategy. Draft, maintain and enhance cyber security policies, standards and supporting documentation. Coordinate policy reviews, updates and approvals … compliance against regulatory, contractual and organisational requirements. Identify compliance gaps and work with stakeholders to support remediation activities. Support the development and operation of continuous compliance monitoring processes. Work closely with assurance functions to ensure compliance activities are aligned with assurance programmes and audit requirements. Requirements & Cross-Functional Support ...

also get the opportunity to shape the future of the Service Transition team and the role of Service Transition Consultant through continual improvement initiatives. You will work both independently and as part of a team to be an effective enabler of Capital One’s delivery initiatives. What … recommendations for go‐no go decisions Act as Change Manager for assigned intents, providing final sign off for production deployment Contribute to the continual improvement of Service Transition processes and procedures and ensuring these are adhered to by all support project teams including third parties Drive the maturation ...

manage any deviations with the team Coordinate User Acceptance Testing (UAT) and customer sign-off where applicable. Capture lessons learned and contribute towards continual improvement initiatives. Manage change requests and raise risks and issues as they occur. Act as the primary customer contact throughout project delivery. Build trusted … Accurate project documentation and reporting. Effective resource coordination and communication. Proactive management of project risks and change requests. Successful customer acceptance and operational handover. Continuous improvement of project delivery processes. Key relationships Internal Sales & Business Development Software Development Technical Consultants Customer Support Product Management External Customers/ ...

technologies such as Go Improve system performance, reliability, and scalability Develop automation for infrastructure deployment, monitoring, and scaling Build tools and processes supporting continuous integration and delivery (CI/CD) Make data-guided decisions affecting core business metrics and processes Apply platform and reliability engineering practices, including observability, performance … optimisation, analytics, and security best practices Facilitate collaboration between teams and promote continuous improvement Mentor junior engineers on engineering practices, coding standards, and troubleshooting Contribute to the development, delivery, maintenance, and support of public-facing and internal insurance systems Requirements Highest level of proficiency developing applications using ...

will drive the promotion and adoption of the Secure Development Lifecycle, DevSecOps and Cloud security policies, and contribute to the development and continual improvement of the Tech Ecosystem security strategy. You will provide reporting on security compliance, incidents, Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs … your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have: Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear ...

technical solutions for new and existing clients. Ensure compliance with company procedures, health and safety requirements and industry best practices. Champion innovation and continuous improvement throughout project delivery. Business Development & Growth Support the preparation of proposals, presentations and client pitches. Identify new opportunities within existing and prospective ...

fast-growing technology business that's looking for a Platform Operations Manager to lead its platform engineering function and drive the reliability, performance and continuous improvement of a business-critical platform. The Opportunity This role is ideal for someone from a strong Application Support or Platform Engineering … responsible for operational excellence, major incident management and platform reliability, while helping shape the future direction of the platform through automation, monitoring and continuous improvement. What You'll Be Doing: Platform Operations Technical Leadership Team Leadership Stakeholder Management Continuous Improvement What They're Looking For: Essential ...

Project Management - Transformation Manager - 6mths - SC/DV - £925pday Our government client is looking for an experienced Project Management Organisational Transformation Manager, Continuous Improvement, for a 6 month contract. They are offering £925 per day (umbrella) Our client is based near Milton Keynes - commutable from Northampton, East … governance, you will bring extensive experience of leading major projects and programmes within complex environments. Essential experience: Significant experience in managing change and delivering continuous improvement in a global, complex project delivery environment Demonstrable experience of leading large-scale project and programme delivery ...

diverse set of customer environments as part of our Security Operations Centre, focusing on investigation, understanding attacker behaviour and contributing to the continual improvement of SOC capabilities. Your role as Security Operations Centre (SOC) Analyst As a 24/7 SOC Analyst, you will be on the frontline … part of a collaborative, agile team that values curiosity, humour and a genuine interest in technology. The environment is built around continuous improvement, with everyone having a voice in shaping how the department evolves. Regular team events and knowledge‐sharing sessions create a supportive, engaging place ...

Code automation opportunities. This role is not a traditional Business Analyst position; instead, it requires a strong operational excellence, process improvement, and problem-solving mindset, combined with a solid understanding of modern automation technologies. Key Responsibilities Engage with business and operational teams to understand end-to-end processes … delivery teams to shape solution designs and automation roadmaps Support proof-of-concept and pilot initiatives by providing process and operational insights Drive continuous improvement by recommending simplification, standardization, and digitization opportunities Required Skills & Experience Strong background in Operational Excellence, Process Improvement, or Continuous ...

blend of leadership, service ownership and Workday expertise within a large and complex environment. Key Responsibilities Lead the day-to-day operation, support and continuous improvement of the Workday platform Manage and develop a team responsible for Workday delivery, support and administration Oversee incident, request and service … effective solutions Manage Workday releases, testing activities and change deployments Collaborate with third-party suppliers and internal teams to ensure successful delivery outcomes Champion continuous improvement across processes, systems and service delivery Experience Required Strong experience working with Workday in a lead, manager or platform ownership capacity ...