Technical Service Delivery Manager
- Hiring Organisation
- Matchtech
- Location
- Luton, Bedfordshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 93 Hourly
technical services within a Defence environment. The successful candidate will act as the interface between engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence. Key Responsibilities: Manage technical incidents through to resolution, ensuring timely progression of tickets and clear stakeholder communication. Map, review … improvement skills. Proven experience managing incidents, service requests, and technical support activities. Ability to analyse issues, recommend pragmatic technical solutions, and drive continuous improvement. Strong stakeholder management, communication, and consulting skills with the ability to influence engineering teams. Experience working within ITIL-based service management environments ...