Customer Success Lead
- Location
- Greater London, England, United Kingdom
drive upsell and cross-sell opportunities, working with the Growth team to convert them Monitor customer health and proactively address risks Customer Insight & Continuous Improvement Use customer feedback and data to identify trends, challenges and opportunities Refine and develop customer success processes and approaches Support how HACT … using CRM systems, ideally HubSpot Experience selling to or working with housing associations, local authorities or charities Experience contributing to process or service improvement Experience using and applying AI-driven tools to enhance customer success activities Up to 5% matched contribution to the HACT pension with life insurance ...