Director of Digital Operations and Product
- Location
- England, United Kingdom
chat, bots and self-service channels with the wider contact strategy. Establish and lead a community of practice, embedding agile ways of working and continuous delivery across the Customer Function. Partner with business areas to prioritise digital and AI initiatives that improve productivity, reduce cost to serve and enhance … customer outcomes. Govern performance across key customer journeys, using data and insight to identify opportunities for growth and continuous improvement. Empower teams closest to trading, continuous improvement, product and pricing decisions while maintaining alignment with the wider digital strategy. Lead large-scale change by creating clarity ...