Complex Product Support Manager
- Location
- Sheffield, England, United Kingdom
internal teams, in partnership with Global Knowledge and Content team. Analyse customer feedback and product performance data to identify trends, areas for improvement, and opportunities and solutions for growth and customer satisfaction, whilst maintaining commercial viability, improving efficiency and maximising profitability. Ensuring that key departmental metrics such … with the product development team to identify and prioritize product-related issues and major product incidents, ensuring timely resolution, effective/exceptional service and continuous improvement. Contribute and Work closely with the tech/engineering teams to ensure all customer support tickets are resolved within SLA’s and that ...