IT Service Delivery Manager (FTC)
- Location
- Greater London, England, United Kingdom
Service Governance & Reporting SLA & experience reporting: Track SLA/KPI performance, aged tickets, repeat incidents, CSAT and readiness actions; produce clear management dashboards. Continual improvement: Drive ITIL-aligned continual service improvement and readiness reviews through cutover and hypercare. Experience Service Management: 8+ years in IT service ...