Service Delivery Manager
- Location
- Greater London, England, United Kingdom
learning solutions that meet business and talent development objectives. Through strong stakeholder management, commercial awareness, and operational leadership, you will drive service excellence, continuous improvement, programme growth, and customer satisfaction while leading a high-performing Service Delivery team. Role Responsibilities: Develop strong relationships with Customer Relationship Directors … operational excellence across all programmes. Define and own a Service Improvement Plan for each client, ensuring clear actions, ownership, and delivery of continuous improvements to enhance service performance and customer outcomes. Manage and deliver all contractual obligations, service deliverables, and key performance indicators (KPIs), providing regular reporting ...